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- DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List
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- TiVo Snap Apps Terms of Service - English
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- TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - English
- Cookie Policy - DTS AutoStage Video Powered by TiVo - English
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- TiVo Snap Apps Terms Of Service - French
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- TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - French
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- DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List - German
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- Cookie Policy - Snap Apps for TV - Czech
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- TiVo Snap Apps Privacy Statement For Consumers (TV)-Czech
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- TiVo OS Privacy Policy: German
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- TiVo Snap Apps Terms Of Service - Albanian
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- TiVo Snap Apps Privacy Statement For Consumers (TV)-Albanian
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- TiVo Product Lifecycle and End of Life and Maintenance of Life Notices
- TiVo OS Terms and Conditions: Bulgaria
- Warranty Terms
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- TiVo OS Privacy Policy: Montenegrin
- TiVo Snap Apps Terms Of Service - Montenegrin
- TiVo Snap Apps Privacy Statement For Consumers (TV)-Montenegrin
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- TiVo OS Privacy Policy: English
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- TiVo Voice Commands Consent Eng
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- Content and Offers on TiVo: English
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- TiVo Voice Commands Consent DE
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- Content and Offers on TiVo: French
- TiVo OS Privacy Policy: Italian
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- TiVo Voice Commands Consent IT
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- TiVo HbbTV Consent IT
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- Content and Offers on TiVo: Italian
- TiVo OS Privacy Policy: Spanish
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- TiVo Voice Commands Consent ES
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- Content and Offers on TiVo: Spanish
- TiVo OS Privacy Policy: Polish
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- TiVo Voice Commands Consent PL
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- TiVo Viewership Information Consent PL
- TiVo HbbTV Consent PL
- TiVo Automatic Software Consent PL
- Content and Offers on TiVo: Polish
- TiVo Personalized Viewing consent Eng
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- TiVo Automatic Software Consent Eng
- TiVo OS Terms & Conditions: English
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- TiVo OS Terms & Conditions: Italian
- TiVo OS Terms & Conditions: French
- User Agreement: Canada
- TiVo Privacy Policy: Canada
- DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-Japanese
- DTS AutoStage Video Powered by TiVo - Privacy Notice - Japanese
- Cookie Policy - DTS AutoStage Video Powered by TiVo - Japanese
- TiVo Snap Apps Terms Of Service - Japanese
- TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - Japanese
- Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - Japanese
- DTS AutoStage Video Powered by TiVo - Terms and Conditions - Japanese
- Cookie Policy - DTS AutoStage Video Powered by TiVo - Polish
- DTS AutoStage Video Powered by TiVo - Privacy Notice - Polish
- Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - Polish
- TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - Polish
- DTS AutoStage Video Powered by TiVo - Terms and Conditions - Polish
- DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-Polish
TiVo Legal Policies and Notices
Effective July 23rd 2024
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Intellectual Property
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Effective June 7th 2024 to July 23rd 2024
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Intellectual Property
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Intellectual Property
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Effective October 6th 2023 to October 19th 2023
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Intellectual Property
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Effective July 31st 2023 to October 6th 2023
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Intellectual Property
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Effective July 31st 2023 to July 31st 2023
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Intellectual Property
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TiVo OS
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Effective May 9th 2023 to May 9th 2023
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TiVo OS
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TiVo OS
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Effective May 5th 2023 to May 9th 2023
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TiVo OS
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Effective May 4th 2023 to May 5th 2023
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TiVo OS
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TiVo OS
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Effective May 4th 2023 to May 4th 2023
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TiVo OS
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TiVo OS
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Effective May 4th 2023 to May 4th 2023
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TiVo OS
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Effective May 4th 2023 to May 4th 2023
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TiVo OS
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Effective May 3rd 2023 to May 4th 2023
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TiVo OS
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Effective May 3rd 2023 to May 3rd 2023
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TiVo OS
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Effective May 3rd 2023 to May 3rd 2023
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TiVo OS
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Effective May 3rd 2023 to May 3rd 2023
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TiVo OS
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Effective May 2nd 2023 to May 3rd 2023
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TiVo OS
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Effective April 17th 2023 to May 2nd 2023
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TiVo OS
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Effective April 13th 2023 to April 17th 2023
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TiVo OS
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Effective March 17th 2023 to April 13th 2023
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TiVo OS
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Effective January 25th 2023 to March 17th 2023
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Intellectual Property
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Effective January 24th 2023 to January 25th 2023
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Intellectual Property
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Effective September 29th 2022 to January 24th 2023
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Intellectual Property
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Effective September 29th 2022 to September 29th 2022
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Intellectual Property
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Effective August 2nd 2021 to September 29th 2022
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Intellectual Property
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Effective August 31st 2020 to August 2nd 2021
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Intellectual Property
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Effective August 31st 2020 to August 31st 2020
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Intellectual Property
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Effective August 21st 2020 to August 31st 2020
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Intellectual Property
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Effective May 21st 2020 to August 21st 2020
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Intellectual Property
Hardware Warranties
Effective December 26th 2019 to May 21st 2020
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Effective September 30th 2019 to December 26th 2019
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Effective June 4th 2018 to September 30th 2019
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Effective June 4th 2018 to June 4th 2018
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Effective May 18th 2018 to June 4th 2018
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Effective May 9th 2018 to May 18th 2018
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Effective May 9th 2018 to May 9th 2018
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Effective May 9th 2018 to May 9th 2018
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*updated* User Agreement - in effect on May 18, 2018 | ||
*updated* Privacy Policy - in effect on May 18, 2018 |
Effective May 9th 2018 to May 9th 2018
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Effective November 2nd 2017 to May 9th 2018
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Effective September 22nd 2017 to November 2nd 2017
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Effective March 14th 2017 to September 22nd 2017
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Effective March 1st 2017 to March 14th 2017
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Effective March 1st 2017 to March 1st 2017
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Cookies Policy
Effective March 15th 2023
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Effective September 28th 2022 to March 15th 2023
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Effective September 14th 2022 to September 28th 2022
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Effective July 20th 2016 to September 14th 2022
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- Authentication – we use cookies to recognize if you are logged into your account. This allows you to access your account, and allows us to show you the right content.
- Security – we use cookies to enable or support security features we have deployed. This allows us to detect and prevent abuse of our services.
- Shopping – we use cookies to know which items you have placed in your tivo.com shopping cart. This allows us to complete sales or contact you if you leave the site without making a purchase.
- Personalization – we use cookies to remember which language you prefer and to help you fill out forms. This allows us to provide you with a better experience. Cookies may also be used to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. They can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
- Analytics – we use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time. Generally speaking, these cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works or how we can better serve our customers.
- In particular, TiVo makes use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”). As explained further below, Google Analytics uses cookies in order to collect information on our behalf about your use of the website (including your IP address) to help us analyze how users use the relevant site by compiling statistical reports on website activity. We may provide Google with access to this statistical information to use for its own analysis.
- Marketing and Advertising – we use cookies to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website.
- Surveys – we use cookies to ask you to participate in surveys, and to know if you have declined.
Effective July 20th 2016 to February 7th 2017
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- Authentication – we use cookies to recognize if you are logged into your account. This allows you to access your account, and allows us to show you the right content.
- Security – we use cookies to enable or support security features we have deployed. This allows us to detect and prevent abuse of our services.
- Shopping – we use cookies to know which items you have placed in your tivo.com shopping cart. This allows us to complete sales or contact you if you leave the site without making a purchase.
- Personalization – we use cookies to remember which language you prefer and to help you fill out forms. This allows us to provide you with a better experience. Cookies may also be used to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. They can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
- Analytics – we use cookies to learn how you, and other users, use our services and how well they perform. This allows us to identify errors, learn how our services perform, and improve and develop our services over time. Generally speaking, these cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works or how we can better serve our customers.
- In particular, TiVo makes use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”). As explained further below, Google Analytics uses cookies in order to collect information on our behalf about your use of the website (including your IP address) to help us analyze how users use the relevant site by compiling statistical reports on website activity. We may provide Google with access to this statistical information to use for its own analysis.
- Marketing and Advertising – we use cookies to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website.
- Surveys – we use cookies to ask you to participate in surveys, and to know if you have declined.
User Agreement
Effective July 17th 2024
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This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT.
A few things to note:
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products and TiVo Services
TiVo Products and TiVo Services are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use TiVo Services and our other hosted services using authorized TiVo Products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo Product or TiVo Service if, in TiVo’s determination, you are violating this agreement or any laws, regulations, or court or governmental orders, or engaging in behavior towards any TiVo customer, employee or other third party that is abusive, harassing, inappropriate, or demeaning as determined by TiVo in its sole discretion.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo Products without prior notice to you. We also reserve the right to designate products as End of Life or Maintenance of Life in our sole discretion as described in our TiVo Product Lifecycle and End of Life and Maintenance of Life Notices, which can be found at tivo.com/legal.
Some notes about your use of TiVo Products and TiVo Services:
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), seeTiVo Service Subscriptionsbelow for details.
- Some cable providers do not support CableCARDs, which may be required for TiVo Services. We recommend that you check with your cable provider to confirm your provider supports CableCARDs and TiVo Services before purchasing any TiVo Products or Services.
- OurPrivacy Policygoverns the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
If a TiVo Product or TiVo Service supports voice services, certain compatible voice remotes allow you to use your voice to control functionality (e.g., search for content, switch inputs, launch channels, launch program guide). When you choose to use your voice to use or control a TiVo Product or TiVo Service, you agree that TiVo and third parties who fulfill your requests and/or provide services for TiVo have your consent to record, process, and store your voice inputs (e.g., a recording and the interpretation of what was said), and use such voice inputs with other information about your use of the TiVo Product or TiVo Service (e.g., device identifier) to provide services to you, to improve the accuracy and quality of the TiVo Product or TiVo Service, and as further described in TiVo’s Privacy Policy.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same tivo.com account.
Some TiVo DVRs may let you stream or download recorded content to your mobile devices. The following restrictions apply to streaming or downloading recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo.
When using TiVo Products and TiVo Services, you agree not to engage in any conduct (except to the extent permitted by applicable law) that:
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Products or TiVo Services may have features that include geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
We have the right to investigate violations of this Agreement or conduct that affects any TiVo Products or TiVo Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
If TiVo determines in its sole discretion that you are violating any term or condition of this Agreement, we may (i) notify you, (ii) use technical measures to block or restrict your access to or use of a TiVo Product or TiVo Service, and/or (iii) use any other available legal or equitable remedy. In any case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the TiVo Product or TiVo Service, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
TiVo Service Subscriptions
Certain TiVo Products require a TiVo Service Subscription. We currently offer three TiVo Service Subscription plan options: monthly, annual, and an All-In Plan. (Please note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo Service Subscription is explicitly (1) included as part of the purchase price of the TiVo Product (for example, a TiVo Service Subscription is included as part of the purchase price of a TiVo Mini) or (2) shared between or among more than one TiVo Product, a separate TiVo Service Subscription is required for each TiVo Product. Visit tivo.com for current rates and offers.
Some notes about TiVo Service Subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo+ Service
Linked Destinations and Advertising Third Party Destinations: TiVo+ (including the Content) may contain links to third-party applications, services or destinations. You will not infer or assume that TiVo endorses, operates, controls, is responsible for or is connected with these or other third-party content, application, services or destinations, even if they link to TiVo+ and even if such applications, services or destinations are operated by a person (including a legal entity) affiliated or otherwise connected with TiVo. TiVo provides these links only as a convenience and is not responsible for the content, products or services on or available from those applications, services or destinations or links displayed on such destinations. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party applications, services or destinations and release TiVo from any responsibility and liability to you for any content or other materials hosted and served from any such applications, services or destinations. This Agreement does not govern your use of any third-party applications, services or destinations.
Optional Offers, Promotions and Features: We may offer or facilitate third-party offers for you to participate in, including special offers such as rebates, coupons or other discount programs, as well as promotions such as contests or sweepstakes on TiVo+ or via third-party platforms. These offers and promotions may require purchases or participation in surveys, and may be subject to separate and additional terms and conditions governing your participation and eligibility for any such programs. TiVo is not responsible or liable for any claims, damages, losses or injuries arising from your interactions with such third parties.
Advertisements: TiVo takes no responsibility for advertisements or any third-party material displayed on TiVo+, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using TiVo+ is between you and the advertiser, and you agree that TiVo is not liable for any loss or claim that you may have against an advertiser.
Age Restrictions: TiVo+ is not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 13, you are not permitted to use TiVo+ without the consent of your parent or guardian, in which case your parent or guardian consents to these terms on your behalf. Access to Content may be restricted due to age appropriateness. Accessing TiVo+ and/or the Content from territories where TiVo does not offer TiVo+ is prohibited.
Suspension/Discontinuation: We may change, suspend, or discontinue — temporarily or permanently — some or all of TiVo+ (including the Content and the devices through which TiVo+ is accessed), with respect to any or all users, at any time without notice. You acknowledge that TiVo may do so in TiVo’s sole discretion. You also agree that TiVo will not be liable to you for any modification, suspension, or discontinuance of TiVo+.
TiVo.com Orders
We sell and ship only to individuals within the continental United States, Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase, and (6) charge you a shipping fee for the delivery of your order, as disclosed to you at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo Service Subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo Service Subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available at tivo.com/legal. TiVo makes changes to the limited warranty from time to time so you should review the applicable terms on our website before completing your purchase. We do not offer warranties on third-party products sold on tivo.com, but contact the manufacturer directly to inquire whether they offer any warranty or if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo Service Subscription or third-party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third-party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third-party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third-party merchant directly to dispute any charges. TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo Service Subscription (unless you have an All-In Plan subscription) or applicable recurring third-party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic TiVo Service Subscription fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms. Please note, such payment terms may differ for each third-party application, so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation. Regardless of the type or length of your TiVo Service Subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo Service Subscription without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a “System Information,” “Legal,” or similar screen found in the menu of your TiVo Product or TiVo Service, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
TiVo, TiVo’s affiliates, and/or TiVo’s licensors exclusively own, control, and retain all right, title, and interest in and to TiVo Products and TiVo Services, including the Content, including all associated intellectual property rights. You acknowledge that TiVo Products and TiVo Services, including without limitation the Content, are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any TiVo Products or TiVo Services, including without limitation the Content.
TiVo, the TiVo logo, the TiVo silhouette logo, www.tivo.com, and other TiVo marks, graphics, logos, scripts and sounds (“TiVo Marks”) are trademarks or registered trademarks of TiVo Brands LLC or its affiliates. You may not copy, download, or exploit any of the TiVo Marks.
TiVo and/or its affiliates hold patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized herein. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo’s designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user’s account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Copyright Agent c/o General Counsel, email:DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a “Contact Us” form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (4) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY TIVO PRODUCTS OR TIVO SERVICES FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND ATTIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO’S PRODUCTS AND TIVO SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO PRODUCTS AND TIVO SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR TIVO SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR TIVO SERVICE AT ISSUE OR $150 U.S. DOLLARS (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA, USA. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS FOR THE PURPOSES OF LITIGATING SUCH DISPUTE. YOU MUST SERVE ANY LEGAL COMPLAINT ON TIVO’S DESIGNATED AGENT FOR SERVICE OF PROCESS, WITH A COPY TO DISPUTENOTICE@TIVO.COM. JURY TRIAL WAIVER: WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days’ prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the “Dispute Resolution” section) will survive termination.
You may cancel your account or a subscription to the TiVo Service Subscription by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the “Early Termination Fees” section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo Products or TiVo Services to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo Products and/or TiVo Services after changes become effective, you agree to be bound by the revised version of this Agreement.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo Products and/or TiVo Services, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations under this agreement) without TiVo’s prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo Products and TiVo Services are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, with a copy to disputenotice@tivo.com, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when sent.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this Agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this Agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo applications on your Apple-branded iOS products only as permitted by this Agreement and any applicable Apple terms of use. We each acknowledge that: (1) this Agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS applications, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS applications, and (4) Apple and its subsidiaries are third-party beneficiaries of this Agreement, with the right to enforce this Agreement against you as a third-party beneficiary.
Updated July 17, 2024
Effective July 17th 2024 to July 17th 2024
DownloadTable of Contents
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT.
A few things to note:
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products and TiVo Services
TiVo Products and TiVo Services are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use TiVo Services and our other hosted services using authorized TiVo Products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo Product or TiVo Service if, in TiVo’s determination, you are violating this agreement or any laws, regulations, or court or governmental orders, or engaging in behavior towards any TiVo customer, employee or other third party that is abusive, harassing, inappropriate, or demeaning as determined by TiVo in its sole discretion.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo Products without prior notice to you. We also reserve the right to designate products as End of Life or Maintenance of Life in our sole discretion as described in our TiVo Product Lifecycle and End of Life and Maintenance of Life Notices, which can be found at tivo.com/legal.
Some notes about your use of TiVo Products and TiVo Services:
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), seeTiVo Service Subscriptionsbelow for details.
- Some cable providers do not support CableCARDs, which may be required for TiVo Services. We recommend that you check with your cable provider to confirm your provider supports CableCARDs and TiVo Services before purchasing any TiVo Products or Services.
- OurPrivacy Policygoverns the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
If a TiVo Product or TiVo Service supports voice services, certain compatible voice remotes allow you to use your voice to control functionality (e.g., search for content, switch inputs, launch channels, launch program guide). When you choose to use your voice to use or control a TiVo Product or TiVo Service, you agree that TiVo and third parties who fulfill your requests and/or provide services for TiVo have your consent to record, process, and store your voice inputs (e.g., a recording and the interpretation of what was said), and use such voice inputs with other information about your use of the TiVo Product or TiVo Service (e.g., device identifier) to provide services to you, to improve the accuracy and quality of the TiVo Product or TiVo Service, and as further described in TiVo’s Privacy Policy.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same tivo.com account.
Some TiVo DVRs may let you stream or download recorded content to your mobile devices. The following restrictions apply to streaming or downloading recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo.
When using TiVo Products and TiVo Services, you agree not to engage in any conduct (except to the extent permitted by applicable law) that:
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Products or TiVo Services may have features that include geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
We have the right to investigate violations of this Agreement or conduct that affects any TiVo Products or TiVo Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
If TiVo determines in its sole discretion that you are violating any term or condition of this Agreement, we may (i) notify you, (ii) use technical measures to block or restrict your access to or use of a TiVo Product or TiVo Service, and/or (iii) use any other available legal or equitable remedy. In any case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the TiVo Product or TiVo Service, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
Certain TiVo Products require a TiVo Service Subscription. We currently offer three TiVo Service Subscription plan options: monthly, annual, and an All-In Plan. (Please note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo Service Subscription is explicitly (1) included as part of the purchase price of the TiVo Product (for example, a TiVo Service Subscription is included as part of the purchase price of a TiVo Mini) or (2) shared between or among more than one TiVo Product, a separate TiVo Service Subscription is required for each TiVo Product. Visit tivo.com for current rates and offers.
Some notes about TiVo Service Subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo+ Service
Linked Destinations and Advertising Third Party Destinations: TiVo+ (including the Content) may contain links to third-party applications, services or destinations. You will not infer or assume that TiVo endorses, operates, controls, is responsible for or is connected with these or other third-party content, application, services or destinations, even if they link to TiVo+ and even if such applications, services or destinations are operated by a person (including a legal entity) affiliated or otherwise connected with TiVo. TiVo provides these links only as a convenience and is not responsible for the content, products or services on or available from those applications, services or destinations or links displayed on such destinations. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party applications, services or destinations and release TiVo from any responsibility and liability to you for any content or other materials hosted and served from any such applications, services or destinations. This Agreement does not govern your use of any third-party applications, services or destinations.
Optional Offers, Promotions and Features: We may offer or facilitate third-party offers for you to participate in, including special offers such as rebates, coupons or other discount programs, as well as promotions such as contests or sweepstakes on TiVo+ or via third-party platforms. These offers and promotions may require purchases or participation in surveys, and may be subject to separate and additional terms and conditions governing your participation and eligibility for any such programs. TiVo is not responsible or liable for any claims, damages, losses or injuries arising from your interactions with such third parties.
Advertisements: TiVo takes no responsibility for advertisements or any third-party material displayed on TiVo+, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using TiVo+ is between you and the advertiser, and you agree that TiVo is not liable for any loss or claim that you may have against an advertiser.
Age Restrictions: TiVo+ is not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 13, you are not permitted to use TiVo+ without the consent of your parent or guardian, in which case your parent or guardian consents to these terms on your behalf. Access to Content may be restricted due to age appropriateness. Accessing TiVo+ and/or the Content from territories where TiVo does not offer TiVo+ is prohibited.
Suspension/Discontinuation: We may change, suspend, or discontinue — temporarily or permanently — some or all of TiVo+ (including the Content and the devices through which TiVo+ is accessed), with respect to any or all users, at any time without notice. You acknowledge that TiVo may do so in TiVo’s sole discretion. You also agree that TiVo will not be liable to you for any modification, suspension, or discontinuance of TiVo+.
TiVo.com Orders
We sell and ship only to individuals within the continental United States, Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase, and (6) charge you a shipping fee for the delivery of your order, as disclosed to you at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo Service Subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo Service Subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available attivo.com/legal. TiVo makes changes to the limited warranty from time to time so you should review the applicable terms on our website before completing your purchase. We do not offer warranties on third-party products sold on tivo.com, but contact the manufacturer directly to inquire whether they offer any warranty or if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo Service Subscription or third-party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third-party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third-party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third-party merchant directly to dispute any charges. TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo Service Subscription (unless you have an All-In Plan subscription) or applicable recurring third-party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic TiVo Service Subscription fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms. Please note, such payment terms may differ for each third-party application, so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation. Regardless of the type or length of your TiVo Service Subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo Service Subscription without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a “System Information,” “Legal,” or similar screen found in the menu of your TiVo Product or TiVo Service, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
TiVo, TiVo’s affiliates, and/or TiVo’s licensors exclusively own, control, and retain all right, title, and interest in and to TiVo Products and TiVo Services, including the Content, including all associated intellectual property rights. You acknowledge that TiVo Products and TiVo Services, including without limitation the Content, are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any TiVo Products or TiVo Services, including without limitation the Content.
TiVo, the TiVo logo, the TiVo silhouette logo, www.tivo.com, and other TiVo marks, graphics, logos, scripts and sounds (“TiVo Marks”) are trademarks or registered trademarks of TiVo Brands LLC or its affiliates. You may not copy, download, or exploit any of the TiVo Marks.
TiVo and/or its affiliates hold patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized herein. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo’s designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user’s account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Copyright Agent c/o General Counsel, email:DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a “Contact Us” form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (4) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY TIVO PRODUCTS OR TIVO SERVICES FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND ATTIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO’S PRODUCTS AND TIVO SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO PRODUCTS AND TIVO SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR TIVO SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR TIVO SERVICE AT ISSUE OR $150 U.S. DOLLARS (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA, USA. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS FOR THE PURPOSES OF LITIGATING SUCH DISPUTE. YOU MUST SERVE ANY LEGAL COMPLAINT ON TIVO’S DESIGNATED AGENT FOR SERVICE OF PROCESS, WITH A COPY TO DISPUTENOTICE@TIVO.COM. JURY TRIAL WAIVER: WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days’ prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the “Dispute Resolution” section) will survive termination.
You may cancel your account or a subscription to the TiVo Service Subscription by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the “Early Termination Fees” section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo Products or TiVo Services to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo Products and/or TiVo Services after changes become effective, you agree to be bound by the revised version of this Agreement.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo Products and/or TiVo Services, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations under this agreement) without TiVo’s prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo Products and TiVo Services are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, with a copy to disputenotice@tivo.com, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when sent.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this Agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this Agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo applications on your Apple-branded iOS products only as permitted by this Agreement and any applicable Apple terms of use. We each acknowledge that: (1) this Agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS applications, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS applications, and (4) Apple and its subsidiaries are third-party beneficiaries of this Agreement, with the right to enforce this Agreement against you as a third-party beneficiary.
Effective July 17th 2024 to July 17th 2024
DownloadTable of Contents
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT.
A few things to note:
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products and TiVo Services
TiVo Products and TiVo Services are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use TiVo Services and our other hosted services using authorized TiVo Products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo Product or TiVo Service if, in TiVo’s determination, you are violating this agreement or any laws, regulations, or court or governmental orders, or engaging in behavior towards any TiVo customer, employee or other third party that is abusive, harassing, inappropriate, or demeaning as determined by TiVo in its sole discretion.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo Products without prior notice to you. We also reserve the right to designate products as End of Life or Maintenance of Life in our sole discretion as described in our TiVo Product Lifecycle and End of Life and Maintenance of Life Notices, which can be found at tivo.com/legal.
Some notes about your use of TiVo Products and TiVo Services:
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), seeTiVo Service Subscriptionsbelow for details.
- Some cable providers do not support CableCARDs, which may be required for TiVo Services. We recommend that you check with your cable provider to confirm your provider supports CableCARDs and TiVo Services before purchasing any TiVo Products or Services.
- OurPrivacy Policygoverns the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
If a TiVo Product or TiVo Service supports voice services, certain compatible voice remotes allow you to use your voice to control functionality (e.g., search for content, switch inputs, launch channels, launch program guide). When you choose to use your voice to use or control a TiVo Product or TiVo Service, you agree that TiVo and third parties who fulfill your requests and/or provide services for TiVo have your consent to record, process, and store your voice inputs (e.g., a recording and the interpretation of what was said), and use such voice inputs with other information about your use of the TiVo Product or TiVo Service (e.g., device identifier) to provide services to you, to improve the accuracy and quality of the TiVo Product or TiVo Service, and as further described in TiVo’s Privacy Policy.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same tivo.com account.
Some TiVo DVRs may let you stream or download recorded content to your mobile devices. The following restrictions apply to streaming or downloading recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo.
When using TiVo Products and TiVo Services, you agree not to engage in any conduct (except to the extent permitted by applicable law) that:
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Products or TiVo Services may have features that include geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
We have the right to investigate violations of this Agreement or conduct that affects any TiVo Products or TiVo Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
If TiVo determines in its sole discretion that you are violating any term or condition of this Agreement, we may (i) notify you, (ii) use technical measures to block or restrict your access to or use of a TiVo Product or TiVo Service, and/or (iii) use any other available legal or equitable remedy. In any case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the TiVo Product or TiVo Service, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
Certain TiVo Products require a TiVo Service Subscription. We currently offer three TiVo Service Subscription plan options: monthly, annual, and an All-In Plan. (Please note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo Service Subscription is explicitly (1) included as part of the purchase price of the TiVo Product (for example, a TiVo Service Subscription is included as part of the purchase price of a TiVo Mini) or (2) shared between or among more than one TiVo Product, a separate TiVo Service Subscription is required for each TiVo Product. Visit tivo.com for current rates and offers.
Some notes about TiVo Service Subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo+ Service
Linked Destinations and Advertising Third Party Destinations: TiVo+ (including the Content) may contain links to third-party applications, services or destinations. You will not infer or assume that TiVo endorses, operates, controls, is responsible for or is connected with these or other third-party content, application, services or destinations, even if they link to TiVo+ and even if such applications, services or destinations are operated by a person (including a legal entity) affiliated or otherwise connected with TiVo. TiVo provides these links only as a convenience and is not responsible for the content, products or services on or available from those applications, services or destinations or links displayed on such destinations. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party applications, services or destinations and release TiVo from any responsibility and liability to you for any content or other materials hosted and served from any such applications, services or destinations. This Agreement does not govern your use of any third-party applications, services or destinations.
Optional Offers, Promotions and Features: We may offer or facilitate third-party offers for you to participate in, including special offers such as rebates, coupons or other discount programs, as well as promotions such as contests or sweepstakes on TiVo+ or via third-party platforms. These offers and promotions may require purchases or participation in surveys, and may be subject to separate and additional terms and conditions governing your participation and eligibility for any such programs. TiVo is not responsible or liable for any claims, damages, losses or injuries arising from your interactions with such third parties.
Advertisements: TiVo takes no responsibility for advertisements or any third-party material displayed on TiVo+, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using TiVo+ is between you and the advertiser, and you agree that TiVo is not liable for any loss or claim that you may have against an advertiser.
Age Restrictions: TiVo+ is not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 13, you are not permitted to use TiVo+ without the consent of your parent or guardian, in which case your parent or guardian consents to these terms on your behalf. Access to Content may be restricted due to age appropriateness. Accessing TiVo+ and/or the Content from territories where TiVo does not offer TiVo+ is prohibited.
Suspension/Discontinuation: We may change, suspend, or discontinue — temporarily or permanently — some or all of TiVo+ (including the Content and the devices through which TiVo+ is accessed), with respect to any or all users, at any time without notice. You acknowledge that TiVo may do so in TiVo’s sole discretion. You also agree that TiVo will not be liable to you for any modification, suspension, or discontinuance of TiVo+.
TiVo.com Orders
We sell and ship only to individuals within the continental United States, Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase, and (6) charge you a shipping fee for the delivery of your order, as disclosed to you at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo Service Subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo Service Subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available attivo.com/legal. TiVo makes changes to the limited warranty from time to time so you should review the applicable terms on our website before completing your purchase. We do not offer warranties on third-party products sold on tivo.com, but contact the manufacturer directly to inquire whether they offer any warranty or if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo Service Subscription or third-party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third-party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third-party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third-party merchant directly to dispute any charges. TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo Service Subscription (unless you have an All-In Plan subscription) or applicable recurring third-party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic TiVo Service Subscription fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms. Please note, such payment terms may differ for each third-party application, so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation. Regardless of the type or length of your TiVo Service Subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo Service Subscription without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a “System Information,” “Legal,” or similar screen found in the menu of your TiVo Product or TiVo Service, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
TiVo, TiVo’s affiliates, and/or TiVo’s licensors exclusively own, control, and retain all right, title, and interest in and to TiVo Products and TiVo Services, including the Content, including all associated intellectual property rights. You acknowledge that TiVo Products and TiVo Services, including without limitation the Content, are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any TiVo Products or TiVo Services, including without limitation the Content.
TiVo, the TiVo logo, the TiVo silhouette logo, www.tivo.com, and other TiVo marks, graphics, logos, scripts and sounds (“TiVo Marks”) are trademarks or registered trademarks of TiVo Brands LLC or its affiliates. You may not copy, download, or exploit any of the TiVo Marks.
TiVo and/or its affiliates hold patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized herein. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo’s designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user’s account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Copyright Agent c/o General Counsel, email:DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a “Contact Us” form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (4) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY TIVO PRODUCTS OR TIVO SERVICES FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND ATTIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO’S PRODUCTS AND TIVO SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO PRODUCTS AND TIVO SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR TIVO SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR TIVO SERVICE AT ISSUE OR $150 U.S. DOLLARS (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA, USA. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS FOR THE PURPOSES OF LITIGATING SUCH DISPUTE. YOU MUST SERVE ANY LEGAL COMPLAINT ON TIVO’S DESIGNATED AGENT FOR SERVICE OF PROCESS, WITH A COPY TO DISPUTENOTICE@TIVO.COM. JURY TRIAL WAIVER: WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days’ prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the “Dispute Resolution” section) will survive termination.
You may cancel your account or a subscription to the TiVo Service Subscription by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the “Early Termination Fees” section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo Products or TiVo Services to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo Products and/or TiVo Services after changes become effective, you agree to be bound by the revised version of this Agreement.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo Products and/or TiVo Services, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations under this agreement) without TiVo’s prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo Products and TiVo Services are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, with a copy to disputenotice@tivo.com, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when sent.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this Agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this Agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo applications on your Apple-branded iOS products only as permitted by this Agreement and any applicable Apple terms of use. We each acknowledge that: (1) this Agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS applications, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS applications, and (4) Apple and its subsidiaries are third-party beneficiaries of this Agreement, with the right to enforce this Agreement against you as a third-party beneficiary.
Effective September 2nd 2022 to July 17th 2024
DownloadTable of Contents
Updated August 31, 2022
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT, INCLUDING THE PARTS ABOUT ARBITRATING ANY DISPUTES, WAIVING ANY RIGHT TO A JURY TRIAL, AND GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION (where applicable).
A few things to note:
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products and TiVo Services
TiVo Products and TiVo Services are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use TiVo Services and our other hosted services using authorized TiVo Products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo Product or TiVo Service if, in TiVo’s determination, you are violating this agreement or any laws, regulations, or court or governmental orders, or engaging in behavior towards any TiVo customer, employee or other third party that is abusive, harassing, inappropriate, or demeaning as determined by TiVo in its sole discretion.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo Products without prior notice to you.
Some notes about your use of TiVo Products and TiVo Services:
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), see TiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
If a TiVo Product or TiVo Service supports voice services, certain compatible voice remotes allow you to use your voice to control functionality (e.g., search for content, switch inputs, launch channels, launch program guide). When you choose to use your voice to use or control a TiVo Product or TiVo Service, you agree that TiVo and third parties who fulfill your requests and/or provide services for TiVo have your consent to record, process, and store your voice inputs (e.g., a recording and the interpretation of what was said), and use such voice inputs with other information about your use of the TiVo Product or TiVo Service (e.g., device identifier) to provide services to you, to improve the accuracy and quality of the TiVo Product or TiVo Service, and as further described in TiVo’s Privacy Policy.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same tivo.com account.
Some TiVo DVRs may let you stream or download recorded content to your mobile devices. The following restrictions apply to streaming or downloading recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo.
When using TiVo Products and TiVo Services, you agree not to engage in any conduct (except to the extent permitted by applicable law) that:
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Products or TiVo Services may have features that include geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
We have the right to investigate violations of this Agreement or conduct that affects any TiVo Products or TiVo Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
If TiVo determines in its sole discretion that you are violating any term or condition of this Agreement, we may (i) notify you, (ii) use technical measures to block or restrict your access to or use of a TiVo Product or TiVo Service, and/or (iii) use any other available legal or equitable remedy. In any case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the TiVo Product or TiVo Service, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
Certain TiVo Products require a TiVo Service Subscription. We currently offer three TiVo Service Subscription plan options: monthly, annual, and an All-In Plan. (Please note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo Service Subscription is explicitly (1) included as part of the purchase price of the TiVo Product (for example, a TiVo Service Subscription is included as part of the purchase price of a TiVo Mini) or (2) shared between or among more than one TiVo Product, a separate TiVo Service Subscription is required for each TiVo Product. Visit tivo.com for current rates and offers.
Some notes about TiVo Service Subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo+ Service
Linked Destinations and Advertising Third Party Destinations: TiVo+ (including the Content) may contain links to third-party applications, services or destinations. You will not infer or assume that TiVo endorses, operates, controls, is responsible for or is connected with these or other third-party content, application, services or destinations, even if they link to TiVo+ and even if such applications, services or destinations are operated by a person (including a legal entity) affiliated or otherwise connected with TiVo. TiVo provides these links only as a convenience and is not responsible for the content, products or services on or available from those applications, services or destinations or links displayed on such destinations. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party applications, services or destinations and release TiVo from any responsibility and liability to you for any content or other materials hosted and served from any such applications, services or destinations. This Agreement does not govern your use of any third-party applications, services or destinations.
Optional Offers, Promotions and Features: We may offer or facilitate third party offers for you to participate in, including special offers such as rebates, coupons or other discount programs, as well as promotions such as contests or sweepstakes on TiVo+ or via third-party platforms. These offers and promotions may require purchases or participation in surveys, and may be subject to separate and additional terms and conditions governing your participation and eligibility for any such programs. TiVo is not responsible or liable for any claims, damages, losses or injuries arising from your interactions with such third parties.
Advertisements: TiVo takes no responsibility for advertisements or any third-party material displayed on TiVo+, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using TiVo+ is between you and the advertiser, and you agree that TiVo is not liable for any loss or claim that you may have against an advertiser.
Age Restrictions: TiVo+ is not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 13, you are not permitted to use TiVo+ without the consent of your parent or guardian, in which case your parent or guardian consents to these terms on your behalf. Access to Content may be restricted due to age appropriateness. Accessing TiVo+ and/or the Content from territories where TiVo does not offer TiVo+ is prohibited.
Suspension/Discontinuation: We may change, suspend, or discontinue — temporarily or permanently — some or all of TiVo+ (including the Content and the devices through which TiVo+ is accessed), with respect to any or all users, at any time without notice. You acknowledge that TiVo may do so in TiVo’s sole discretion. You also agree that TiVo will not be liable to you for any modification, suspension, or discontinuance of TiVo+.
TiVo.com Orders
We sell and ship only to individuals within the continental United States, Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, and (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo Service Subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo Service Subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available at tivo.com/legal. We do not offer warranties on third-party products sold on tivo.com, but look in the documentation or on the packaging for information on any warranty they may offer and contact the manufacturer directly if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo Service Subscription or third-party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third-party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third-party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third-party merchant directly to dispute any charges. TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo Service Subscription (unless you have an All-In Plan subscription) or applicable recurring third-party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic TiVo Service Subscription fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms. Please note, such payment terms may differ for each third-party application, so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation. Regardless of the type or length of your TiVo Service Subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our 30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo Service Subscription without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a “System Information,” “Legal,” or similar screen found in the menu of your TiVo Product or TiVo Service, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
TiVo, TiVo’s affiliates, and/or TiVo’s licensors exclusively own, control, and retain all right, title, and interest in and to TiVo Products and TiVo Services, including the Content, including all associated intellectual property rights. You acknowledge that TiVo Products and TiVo Services, including without limitation the Content, are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any TiVo Products or TiVo Services, including without limitation the Content.
TiVo, the TiVo logo, the TiVo silhouette logo, www.tivo.com, and other TiVo marks, graphics, logos, scripts and sounds (“TiVo Marks”) are trademarks or registered trademarks of TiVo Brands LLC or its affiliates. You may not copy, download, or exploit any of the TiVo Marks.
TiVo and/or its affiliates hold patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized herein. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo’s designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user’s account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Copyright Agent c/o General Counsel, email: DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a “Contact Us” form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (4) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY TIVO PRODUCTS OR TIVO SERVICES FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND AT TIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO’S PRODUCTS AND TIVO SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO PRODUCTS AND TIVO SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR TIVO SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR TIVO SERVICE AT ISSUE OR $150 U.S. DOLLARS (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN (i) BINDING ARBITRATION OR (ii) SMALL CLAIMS COURT. YOU MUST SERVE ANY DEMAND FOR ARBITRATION OR LEGAL COMPLAINT ON TIVO’S DESIGNATED AGENT FOR SERVICE OF PROCESS, WITH A COPY TO DISPUTENOTICE@TIVO.COM. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR TIVO SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH “DISPUTE” TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY, OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A “NOTICE OF DISPUTE” IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA’S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR’S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE “LIMITATION OF LIABILITY” SECTION ABOVE). THE ARBITRATOR’S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR’S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA’S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA’S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS’ FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE “JUDICIAL FORUM” AND “TIME LIMIT FOR DISPUTES” PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC, 2190 GOLD STREET, SAN JOSE, CA 95002, ATTN: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days’ prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the “Dispute Resolution” section) will survive termination.
You may cancel your account or a subscription to the TiVo Service Subscription by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the “Early Termination Fees” section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo Products or TiVo Services to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo Products and/or TiVo Services after changes become effective, you agree to be bound by the revised version of this Agreement. If we make changes to the dispute resolution provision, then: (1) such changes will not apply to disputes arising before the changes become effective; and (2) if such changes to the dispute resolution provision restrict your rights, you will have 30 days (from our notification to you) to opt-out of the modified dispute resolution provision (other than the “Judicial forum” and “Time limit for disputes” paragraphs above) by adhering to each of the requirements of the “Opt-out” paragraph above.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo Products and/or TiVo Services, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations under this agreement) without TiVo’s prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo Products and TiVo Services are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, with a copy to disputenotice@tivo.com, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when emailed.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this Agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this Agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo applications on your Apple-branded iOS products only as permitted by this Agreement and any applicable Apple terms of use. We each acknowledge that: (1) this Agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS applications, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS applications, and (4) Apple and its subsidiaries are third-party beneficiaries of this Agreement, with the right to enforce this Agreement against you as a third-party beneficiary.
Effective August 29th 2022 to September 2nd 2022
DownloadTable of Contents
Updated August 31, 2022
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT, INCLUDING THE PARTS ABOUT ARBITRATING ANY DISPUTES, WAIVING ANY RIGHT TO A JURY TRIAL, AND GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION (where applicable).
A few things to note:
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products and TiVo Services
TiVo Products and TiVo Services are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use TiVo Services and our other hosted services using authorized TiVo Products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo Product or TiVo Service if, in TiVo’s determination, you are violating this agreement or any laws, regulations, or court or governmental orders, or engaging in behavior towards any TiVo customer, employee or other third party that is abusive, harassing, inappropriate, or demeaning as determined by TiVo in its sole discretion.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo Products without prior notice to you.
Some notes about your use of TiVo Products and TiVo Services:
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), see TiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
If a TiVo Product or TiVo Service supports voice services, certain compatible voice remotes allow you to use your voice to control functionality (e.g., search for content, switch inputs, launch channels, launch program guide). When you choose to use your voice to use or control a TiVo Product or TiVo Service, you agree that TiVo and third parties who fulfill your requests and/or provide services for TiVo have your consent to record, process, and store your voice inputs (e.g., a recording and the interpretation of what was said), and use such voice inputs with other information about your use of the TiVo Product or TiVo Service (e.g., device identifier) to provide services to you, to improve the accuracy and quality of the TiVo Product or TiVo Service, and as further described in TiVo’s Privacy Policy.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same tivo.com account.
Some TiVo DVRs may let you stream or download recorded content to your mobile devices. The following restrictions apply to streaming or downloading recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo.
When using TiVo Products and TiVo Services, you agree not to engage in any conduct (except to the extent permitted by applicable law) that:
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Products or TiVo Services may have features that include geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
We have the right to investigate violations of this Agreement or conduct that affects any TiVo Products or TiVo Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
If TiVo determines in its sole discretion that you are violating any term or condition of this Agreement, we may (i) notify you, (ii) use technical measures to block or restrict your access to or use of a TiVo Product or TiVo Service, and/or (iii) use any other available legal or equitable remedy. In any case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the TiVo Product or TiVo Service, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
Certain TiVo Products require a TiVo Service Subscription. We currently offer three TiVo Service Subscription plan options: monthly, annual, and an All-In Plan. (Please note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo Service Subscription is explicitly (1) included as part of the purchase price of the TiVo Product (for example, a TiVo Service Subscription is included as part of the purchase price of a TiVo Mini) or (2) shared between or among more than one TiVo Product, a separate TiVo Service Subscription is required for each TiVo Product. Visit tivo.com for current rates and offers.
Some notes about TiVo Service Subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo+ Service
Linked Destinations and Advertising Third Party Destinations: TiVo+ (including the Content) may contain links to third-party applications, services or destinations. You will not infer or assume that TiVo endorses, operates, controls, is responsible for or is connected with these or other third-party content, application, services or destinations, even if they link to TiVo+ and even if such applications, services or destinations are operated by a person (including a legal entity) affiliated or otherwise connected with TiVo. TiVo provides these links only as a convenience and is not responsible for the content, products or services on or available from those applications, services or destinations or links displayed on such destinations. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party applications, services or destinations and release TiVo from any responsibility and liability to you for any content or other materials hosted and served from any such applications, services or destinations. This Agreement does not govern your use of any third-party applications, services or destinations.
Optional Offers, Promotions and Features: We may offer or facilitate third party offers for you to participate in, including special offers such as rebates, coupons or other discount programs, as well as promotions such as contests or sweepstakes on TiVo+ or via third-party platforms. These offers and promotions may require purchases or participation in surveys, and may be subject to separate and additional terms and conditions governing your participation and eligibility for any such programs. TiVo is not responsible or liable for any claims, damages, losses or injuries arising from your interactions with such third parties.
Advertisements: TiVo takes no responsibility for advertisements or any third-party material displayed on TiVo+, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using TiVo+ is between you and the advertiser, and you agree that TiVo is not liable for any loss or claim that you may have against an advertiser.
Age Restrictions: TiVo+ is not intended to be used by children without involvement and approval of a parent or guardian. If you are under the age of 13, you are not permitted to use TiVo+ without the consent of your parent or guardian, in which case your parent or guardian consents to these terms on your behalf. Access to Content may be restricted due to age appropriateness. Accessing TiVo+ and/or the Content from territories where TiVo does not offer TiVo+ is prohibited.
Suspension/Discontinuation: We may change, suspend, or discontinue — temporarily or permanently — some or all of TiVo+ (including the Content and the devices through which TiVo+ is accessed), with respect to any or all users, at any time without notice. You acknowledge that TiVo may do so in TiVo’s sole discretion. You also agree that TiVo will not be liable to you for any modification, suspension, or discontinuance of TiVo+.
TiVo.com Orders
We sell and ship only to individuals within the continental United States, Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, and (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo Service Subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo Service Subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available at tivo.com/legal. We do not offer warranties on third-party products sold on tivo.com, but look in the documentation or on the packaging for information on any warranty they may offer and contact the manufacturer directly if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo Service Subscription or third-party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third-party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third-party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90 days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third-party merchant directly to dispute any charges. TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo Service Subscription (unless you have an All-In Plan subscription) or applicable recurring third-party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic TiVo Service Subscription fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms. Please note, such payment terms may differ for each third-party application, so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation. Regardless of the type or length of your TiVo Service Subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our 30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo Service Subscription without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a “System Information,” “Legal,” or similar screen found in the menu of your TiVo Product or TiVo Service, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
TiVo, TiVo’s affiliates, and/or TiVo’s licensors exclusively own, control, and retain all right, title, and interest in and to TiVo Products and TiVo Services, including the Content, including all associated intellectual property rights. You acknowledge that TiVo Products and TiVo Services, including without limitation the Content, are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any TiVo Products or TiVo Services, including without limitation the Content.
TiVo, the TiVo logo, the TiVo silhouette logo, www.tivo.com, and other TiVo marks, graphics, logos, scripts and sounds (“TiVo Marks”) are trademarks or registered trademarks of TiVo Brands LLC or its affiliates. You may not copy, download, or exploit any of the TiVo Marks.
TiVo and/or its affiliates hold patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized herein. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo’s designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user’s account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2160 Gold Street, San Jose, CA 95002, Attn: Copyright Agent c/o General Counsel, email: DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a “Contact Us” form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (4) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY TIVO PRODUCTS OR TIVO SERVICES FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND AT TIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO’S PRODUCTS AND TIVO SERVICES “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO PRODUCTS AND TIVO SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR TIVO SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR TIVO SERVICE AT ISSUE OR $150 U.S. DOLLARS (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN (i) BINDING ARBITRATION OR (ii) SMALL CLAIMS COURT. YOU MUST SERVE ANY DEMAND FOR ARBITRATION OR LEGAL COMPLAINT ON TIVO’S DESIGNATED AGENT FOR SERVICE OF PROCESS, WITH A COPY TO DISPUTENOTICE@TIVO.COM. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR TIVO SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH “DISPUTE” TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY, OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A “NOTICE OF DISPUTE” IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA’S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR’S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE “LIMITATION OF LIABILITY” SECTION ABOVE). THE ARBITRATOR’S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR’S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA’S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA’S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS’ FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE “JUDICIAL FORUM” AND “TIME LIMIT FOR DISPUTES” PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC, 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days’ prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the “Dispute Resolution” section) will survive termination.
You may cancel your account or a subscription to the TiVo Service Subscription by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the “Early Termination Fees” section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo Products or TiVo Services to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo Products and/or TiVo Services after changes become effective, you agree to be bound by the revised version of this Agreement. If we make changes to the dispute resolution provision, then: (1) such changes will not apply to disputes arising before the changes become effective; and (2) if such changes to the dispute resolution provision restrict your rights, you will have 30 days (from our notification to you) to opt-out of the modified dispute resolution provision (other than the “Judicial forum” and “Time limit for disputes” paragraphs above) by adhering to each of the requirements of the “Opt-out” paragraph above.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo Products and/or TiVo Services, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations under this agreement) without TiVo’s prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo Products and TiVo Services are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC, 2160 Gold Street, San Jose, CA 95002, Attn: Legal Department, with a copy to disputenotice@tivo.com, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when emailed.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this Agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this Agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo applications on your Apple-branded iOS products only as permitted by this Agreement and any applicable Apple terms of use. We each acknowledge that: (1) this Agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS applications, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS applications, and (4) Apple and its subsidiaries are third-party beneficiaries of this Agreement, with the right to enforce this Agreement against you as a third-party beneficiary.
Effective November 12th 2021 to August 29th 2022
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Effective Date: November 12, 2021
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective April 26th 2021 to November 12th 2021
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Effective Date: April 26, 2021
This user agreement governs your purchase and use of products and services offered by TiVo Platform Technologies LLC (“TiVo”) (including TiVo devices, mobile apps, and websites). BY CLICKING ON "I AGREE" OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT, INCLUDING THE PARTS ABOUT ARBITRATING ANY DISPUTES, WAIVING ANY RIGHT TO A JURY TRIAL, AND GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION (where applicable).
A few things to note:
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products
TiVo products are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use our hosted services using authorized TiVo products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo product or service if, in TiVo’s determination, you are violating this agreement or any laws or regulations, including but not limited to engaging in inappropriate or demeaning behavior towards any TiVo customer, employee or other third party.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
Some notes about your use of TiVo products:
- Some TiVo products require a subscription to the TiVo service, seeTiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same Tivo.com account.
Some TiVo DVRs may let you stream or download your recorded content to your mobile devices. The following restrictions apply to streaming/downloading your recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo. When using our products and services, you may not do any of the following (except to the extent permitted by applicable law): (1) modify, reverse engineer, decompile, or otherwise attempt to derive the source code, structure, design, or method of operation of software that we provide to you, (2) modify, disassemble, or otherwise tamper with any TiVo hardware, (3) disguise the place of your residence or the location of your use, (4) attempt to circumvent technological measures or gain unauthorized access through hacking, password mining or any other means, or (5) modify, distribute, sell, or show to the public, for compensation or otherwise, any program recorded using any TiVo products.
TiVo products may have features which including geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
Certain TiVo products require a TiVo service subscription, and we currently offer three service plan options: monthly, annual, and an All-In Plan. (Please Note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo service is explicitly (1) included as part of the purchase price of the TiVo product (for example, TiVo service is included as part of the purchase price of the TiVo Mini) or (2) shared between or among more than one TiVo product, a separate TiVo service subscription is required for each TiVo product. Visit tivo.com for current rates and offers.
Some notes about TiVo service subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo.com Orders
We sell and ship only to individuals within the continental U.S., Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, and (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo service subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo service subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available at tivo.com/legal. We do not offer warranties on third-party products sold on tivo.com but look in the documentation or on the packaging for information on any warranty they may offer and contact the manufacturer directly if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo service subscription or third party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90-days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third party merchant directly to dispute any charges, TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo service subscription (unless you have an All-In Plan subscription) or applicable recurring third party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic service fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo service subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms {Please note: such payment terms may differ for each third-party application so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation}. Regardless of the type or length of your TiVo service subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our 30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
We reserve the right to suspend or terminate your subscription to the TiVo service without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
We also reserve the right to refer your account to a third party for collection to pursue unpaid amounts, and you will remain liable to us for all unpaid charges and all the costs we incur to collect those charges (such as collection agency fees).
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a "System Information," "Legal," or similar screen found in the menu of your TiVo product, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
Visit tivo.com/patentsfor a non-exhaustive list of patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized above. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo's designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user's account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2160 Gold Street, San Jose, CA 95002, attn: Copyright Agent c/o General Counsel, email: DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a "Contact Us" form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (3) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
NOT APPLICABLE IN SASKATCHEWAN
EXCEPT FOR ANY TIVO PRODUCTS FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND AT TIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO'S PRODUCTS AND SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO'S PRODUCTS AND SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR SERVICE AT ISSUE OR US $150 (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days' prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the "Dispute Resolution" section) will survive termination.
You may cancel your account or a subscription to the TiVo service by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the "Early Termination Fee" section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo products to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo products after changes become effective, you agree to be bound by the revised version of this agreement. If we make changes to the dispute resolution provision, then: (1) such changes will not apply to disputes arising before the changes become effective; and (2) if such changes to the dispute resolution provision restrict your rights, you will have 30 days (from our notification to you) to opt-out of the modified dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs above) by adhering to each of the requirements of the "Opt-out" paragraph above.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo products, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this agreement (or any of your rights or obligations under this agreement) without TiVo's prior written consent; any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this agreement. This agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this User Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo products are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are "Commercial Items," as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC 2160 Gold Street, San Jose, CA 95002, attn.: Legal Department, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when emailed.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo apps on your Apple-branded iOS products only as permitted by this agreement and any applicable Apple terms of use. We each acknowledge that: (1) this agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS apps, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS apps, and (4) Apple and its subsidiaries are third-party beneficiaries of this agreement, with the right to enforce this agreement against you as a third-party beneficiary.
Effective March 30th 2021 to April 26th 2021
DownloadTable of Contents
Effective Date: March 30, 2021
This user agreement governs your purchase and use of products and services offered by TiVo Platform Technologies LLC (“TiVo”) (including TiVo devices, mobile apps, and websites). BY CLICKING ON "I AGREE" OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT, INCLUDING THE PARTS ABOUT ARBITRATING ANY DISPUTES, WAIVING ANY RIGHT TO A JURY TRIAL, AND GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION (where applicable).
A few things to note:
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
Accounts
To create an account with us, you must be (1) a resident of the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
Use of TiVo Products
TiVo products are intended for your personal, non-public, and non-commercial use.
TiVo grants you a personal, non-commercial, and non-exclusive license to (1) access and use our websites, (2) install and use our software applications on devices that you own or control, (3) use software that is embedded in (or downloaded to) TiVo hardware products, and (4) access and use our hosted services using authorized TiVo products.
In addition to any other provisions of this Agreement, TiVo reserves the right to modify or terminate your account, any granted licenses, or access to any TiVo product or service if, in TiVo’s determination, you are violating this agreement or any laws or regulations, including but not limited to engaging in inappropriate or demeaning behavior towards any TiVo customer, employee or other third party.
Features and functionality are subject to change. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
Some notes about your use of TiVo products:
- Some TiVo products require a subscription to the TiVo service, seeTiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
Restrictions
You may have a maximum number of 12 TiVo set-top boxes (DVRs or TiVo Minis) and 10 TiVo soft devices (“TiVo soft devices” are the TiVo Stream 4K or TiVo mobile application per device) on the same Tivo.com account.
Some TiVo DVRs may let you stream or download your recorded content to your mobile devices. The following restrictions apply to streaming/downloading your recorded content from a TiVo DVR:
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR. Terms and conditions of any cloud-based DVR services that may be available via third parties (such as your service provider or third-party subscription service) are governed by the terms of service with that provider and not TiVo. When using our products and services, you may not do any of the following (except to the extent permitted by applicable law): (1) modify, reverse engineer, decompile, or otherwise attempt to derive the source code, structure, design, or method of operation of software that we provide to you, (2) modify, disassemble, or otherwise tamper with any TiVo hardware, (3) disguise the place of your residence or the location of your use, (4) attempt to circumvent technological measures or gain unauthorized access through hacking, password mining or any other means, or (5) modify, distribute, sell, or show to the public, for compensation or otherwise, any program recorded using any TiVo products.
TiVo products may have features which including geo-fencing or other geographic restrictions on use. You may not attempt to subvert these geographic restrictions.
Certain TiVo products require a TiVo service subscription, and we currently offer three service plan options: monthly, annual, and an All-In Plan. (Please Note: the All-In Plan replaced the Product Lifetime Service subscription offered in prior versions of this agreement.) Unless TiVo presents an offer whereby the TiVo service is explicitly (1) included as part of the purchase price of the TiVo product (for example, TiVo service is included as part of the purchase price of the TiVo Mini) or (2) shared between or among more than one TiVo product, a separate TiVo service subscription is required for each TiVo product. Visit tivo.com for current rates and offers.
Some notes about TiVo service subscriptions:
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
TiVo Stream 4K Service
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
TiVo.com Orders
We sell and ship only to individuals within the continental U.S., Alaska, and Hawaii. We will send you an email confirming when you placed your order, and we may pre-authorize the amount of your order on your credit card (and note that this email confirming the placement of your order will not signify our acceptance of your order and will not constitute confirmation of our offer to sell). We will also send you an email confirming your order only once your order ships (which is when we will charge your credit card).
We reserve the right (without liability) to (1) accept or decline your order for any reason (including if we suspect you are ordering products for resale, or if our product inventory is insufficient to satisfy your order), (2) supply less than the quantity you ordered of any item, (3) change prices for products displayed on tivo.com at any time, (4) correct inadvertent pricing or product/service information errors, and (5) charge your credit card on file a 15% restocking fee for orders that are refused at the shipping address designated for your account at the time of purchase.
30-day Money-Back Guarantee
We love our products, and we hope that you will too, so we offer a 30-day money-back guarantee on all purchases from tivo.com and on all newly-activated TiVo service subscriptions. Except as noted below, you may return any item you purchase from tivo.com within 30 days of the order shipment date or cancel any newly-activated TiVo service subscription within 30 days of the activation date, and we will give you a full refund (with no early termination fee). To start the return or cancellation process, call customer service at 1-877-367-8486 or visit tivo.com.
Some notes about our 30-day money-back guarantee:
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
We only accept returns for refunds within 30 days of purchase from www.tivo.com. Products purchased through third-party retailers must be returned to the third party in accordance with their respective returns and refunds policy.
Limited Warranties
TiVo hardware products (including TiVo DVRs, TiVo Stream 4K, and TiVo Minis) are covered by a limited warranty. Details are available at tivo.com/legal. We do not offer warranties on third-party products sold on tivo.com but look in the documentation or on the packaging for information on any warranty they may offer and contact the manufacturer directly if you have any questions or concerns.
Payment Terms
When you provide credit card information to us, you represent that you are the authorized user of the card and agree to notify us of any changes to the relevant account number, expiration date, and billing address, or if the card expires or is canceled. You agree that we may receive updated credit card information (such as a new expiration date) from your credit card issuer.
We will charge your credit card (as applicable) when (a) your order ships, (b) on each billing date for your TiVo service subscription or third party applications or services you authorize us to bill on your behalf, (c) when you authorize purchases through your TiVo devices including third party applications and services that enable TiVo to bill on your behalf, (d) at the time of purchase for third party applications and services, and (e) when we process a return or cancellation for restocking or early termination fees including where applicable such fees associated with third parties we are billing on your behalf. You are responsible for reviewing your credit card statement for billing accuracy. If you believe that there is an inaccuracy, you have 90-days to notify TiVo. If you do not contact TiVo within 90-days of the disputed billing date, TiVo will not be responsible for any billing errors. In the event the dispute is based on a charge or fee that TiVo is billing on your behalf to a third party, you must contact the third party merchant directly to dispute any charges, TiVo is not authorized to negotiate these disputes on your behalf.
For subscriptions or fees, including all recurring third-party applications or services that you authorize us to bill on your behalf, your TiVo service subscription (unless you have an All-In Plan subscription) or applicable recurring third party service or application fees (“Third Party Recurring Fee”) will automatically renew at the end of each subscription term, at the same monthly, annual or other periodic service fee (as applicable). You hereby authorize us to automatically charge any subscription fee or Third Party Recurring Fee to your credit card each billing date until you (i) cancel your TiVo service subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, and/or (ii) cancel any third-party applications in accordance with the applicable Third Party Recurring Fee payment terms {Please note: such payment terms may differ for each third-party application so unless you are able to access this feature in your tivo.com account, you will need to contact the third-party provider of such services for details on cancellation}. Regardless of the type or length of your TiVo service subscription, subscription fees paid prior to cancellation are nonrefundable in any amount (subject only to our 30-day Money Back Guarantee). Terms and conditions for Third Party Recurring Fees are not governed by TiVo, please contact the third party for details.
Some notes about payments:
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars (or Canadian Dollars on TiVo.com/ca)
We reserve the right to suspend or terminate your subscription to the TiVo service without notice if your credit card is rejected or if your card issuer seeks the return of payments previously made to us. You agree to pay (i) any outstanding balance in full within 30 days of cancellation, and (ii) a late charge on all amounts more than 30 days past due. The late charge will be 1.5% of the past due amount or the highest rate allowed by law (whichever is less) per month. Such rights are in addition to and not in lieu of any other legal right or remedies available to TiVo. These conditions may apply to Third Party Recurring Fees, please contact the third-party application or service provider for details.
We also reserve the right to refer your account to a third party for collection to pursue unpaid amounts, and you will remain liable to us for all unpaid charges and all the costs we incur to collect those charges (such as collection agency fees).
Open Source
Software that we provide to you may include open source code. Acknowledgments, licensing terms and disclaimers are contained in a "System Information," "Legal," or similar screen found in the menu of your TiVo product, and may also be available at www.tivo.com/legal. To the extent required, the terms of the applicable open source license (rather than the terms of this agreement) will apply to such code. Nothing in this agreement limits your rights under, or grants you rights that supersede, the terms of any applicable open source license.
IP Rights
Visit tivo.com/patentsfor a non-exhaustive list of patents that apply to our products and services. Software that we provide to you is licensed, not sold. This agreement does not provide you with any right or license (whether expressly, by implication, by estoppel, or otherwise) under the intellectual property rights of TiVo (or our licensors) other than to the extent expressly authorized above. We reserve all rights not expressly granted to you.
Copyright Policy
If you are a copyright owner (or are authorized to act on behalf of the owner of an exclusive right under copyright) and believe that your copyright is being infringed, we will respond to notices of alleged copyright infringement in accordance with Section 512(c)(3) of the Digital Millennium Copyright Act.
A notice of alleged copyright infringement must be a written communication provided to TiVo's designated agent that includes the following: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf, (2) identification of the copyrighted work claimed to have been infringed, (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, (4) your contact information (including your name, address, telephone number, and email address), (5) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (6) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. It is our policy to terminate a user's account if, under appropriate circumstances, the user is determined to be a repeat infringer. Our designated copyright agent for notices of alleged copyright infringement is: TiVo Platform Technologies LLC, 2160 Gold Street, San Jose, CA 95002, attn: Copyright Agent c/o General Counsel, email: DMCARegisteredAgent@tivo.com.
Feedback
If you submit any ideas or materials to us (whether in an email, using a "Contact Us" form, on a user forum, or via any other method), you agree that: (1) they will be non-confidential, (2) TiVo may have something similar already in development or under consideration, (3) TiVo will own them and be free to use them on an unrestricted basis, and (3) if TiVo does not own them, you grant us a perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully paid-up, royalty-free, and worldwide license to implement, use, modify or otherwise commercially exploit them in any way without any payment or accounting to you.
DISCLAIMER OF WARRANTIES
NOT APPLICABLE IN SASKATCHEWAN
EXCEPT FOR ANY TIVO PRODUCTS FOR WHICH WE PROVIDE A WRITTEN WARRANTY (WHICH YOU CAN FIND AT TIVO.COM/LEGAL), WE ARE PROVIDING YOU WITH TIVO'S PRODUCTS AND SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, AND YOUR USE OF TIVO'S PRODUCTS AND SERVICES IS AT YOUR OWN RISK. TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, OPERABILITY, AVAILABILITY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
LIMITATION OF LIABILITY
TO THE GREATEST EXTENT PERMITTED BY LAW, TIVO AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (EVEN IF TIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF (OR INABILITY TO USE) ANY TIVO PRODUCT OR SERVICE, OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TIVO FOR THE TIVO PRODUCT OR SERVICE AT ISSUE OR US $150 (WHICHEVER IS GREATER). THIS IS INTENDED TO APPLY (AND YOU AGREE THAT IT WILL) EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THIS AGREEMENT TO FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Term and Termination
This agreement applies from the date when you accept it and continues until terminated by either of us. We may suspend your account and/or terminate this agreement (1) immediately for your breach of this agreement, or (2) upon 10 business days' prior written notice to you, for any other reason. All sections of this agreement that by their nature should continue (such as the "Dispute Resolution" section) will survive termination.
You may cancel your account or a subscription to the TiVo service by calling customer service at 1-877-367-8486. Cancellation will not entitle you to any refund (including of any subscription fees) and may be subject to an early termination fee in some cases (see the "Early Termination Fee" section for more details). TiVo reserves the right to collect fees, surcharges and costs incurred prior to the cancellation of any account or subscription. You acknowledge that cancelling your account or subscription may cause your TiVo products to no longer function.
Changes to this Agreement
We need the flexibility to update this agreement from time to time as our business changes. If we make changes that restrict your rights, we will notify you at least 15 days in advance (to give you time to review the changes and cancel your account if you do not want to be bound by the revised version, although we certainly hope you do not cancel your account). By continuing to use TiVo products after changes become effective, you agree to be bound by the revised version of this agreement. If we make changes to the dispute resolution provision, then: (1) such changes will not apply to disputes arising before the changes become effective; and (2) if such changes to the dispute resolution provision restrict your rights, you will have 30 days (from our notification to you) to opt-out of the modified dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs above) by adhering to each of the requirements of the "Opt-out" paragraph above.
General Legal Terms
Additional Terms: Additional or different terms may apply to certain TiVo products, and if so, we will ask you to agree to those terms separately.
Assignment: You may not assign or transfer this agreement (or any of your rights or obligations under this agreement) without TiVo's prior written consent; any attempted assignment or transfer without complying with the foregoing will be void. TiVo may freely assign or transfer this agreement. This agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
Electronic Communications: You consent to receive communications from TiVo by email and acknowledge that all notices and other communications that TiVo provides to you electronically via email to the address associated with your account will satisfy any legal requirement that such communications be in writing. You also agree and consent to using electronic signatures and/or electronic consent for any agreements, including but not limited to this User Agreement, TiVo’s Privacy Policy, or any other agreement or consent between the parties, during your relationship with TiVo.
Export: TiVo products are subject to U.S. export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. You represent that you are not (1) located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and (2) listed on any U.S. government list of prohibited or restricted parties.
Government End-Users: Any TiVo software and related documentation are "Commercial Items," as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users (1) only as Commercial Items, and (2) with only those rights as are granted to all other end users pursuant to this agreement.
Notices: All notices from you to TiVo must be sent via certified mail to TiVo Platform Technologies LLC 2160 Gold Street, San Jose, CA 95002, attn.: Legal Department, and will be deemed given on receipt by TiVo. All notices from TiVo to you will be sent via email to the address associated with your account and will be deemed given when emailed.
Third-Party Beneficiaries: This agreement does not confer any third-party beneficiary rights (except with respect to Apple, as described below).
Waiver: No waiver of any term or breach of this agreement will constitute a waiver of any other term or breach.
Severability: If any provision of this agreement is found to be unenforceable, such unenforceability will not render this agreement unenforceable and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law.
Additional Apple Terms
You may use TiVo apps on your Apple-branded iOS products only as permitted by this agreement and any applicable Apple terms of use. We each acknowledge that: (1) this agreement is between you and TiVo only, and not with Apple, (2) TiVo is solely responsible for TiVo iOS apps, (3) Apple has no obligation to furnish any maintenance and support services with respect to TiVo iOS apps, and (4) Apple and its subsidiaries are third-party beneficiaries of this agreement, with the right to enforce this agreement against you as a third-party beneficiary.
Effective May 5th 2020 to March 30th 2021
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, seeTiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 ( or 1-877-531-4567 for Canada) or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars (or Canadian Dollars on TiVo.com/ca)
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486 (1-877-531-4567 FOR CANADA). IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective September 30th 2019 to May 5th 2020
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, ( or 1-877-531-4567 for Canada) your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- By subscribing to the TiVo service, you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars (or Canadian Dollars on TiVo.com/ca)
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486 (1-877-531-4567 FOR CANADA). IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO INC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective August 16th 2018 to September 30th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs, unless otherwise noted.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION If you have an issue with a TiVo product or service, please call customer service at 1-877-367-8486. If you are not satisfied with the result and wish to seek further action, all disputes between us shall be resolved in binding arbitration or small claims court. We have designed this dispute resolution provision to make the process as convenient and cost-effective for our customers (and us) as possible. The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration, you still are entitled to a fair hearing, but a neutral arbitrator (and not a judge or jury) will determine your rights. Arbitrator decisions are final, as enforceable as any court order, and subject only to limited review by a court. If you would prefer not to arbitrate, you still can choose to bring a dispute in small claims court. Mandatory arbitration: We each agree to resolve any dispute arising out of or related in any way to this agreement (and TiVo products or services) exclusively by individual binding arbitration (with "dispute" to be given the broadest possible meaning), and we each agree to give up the right to have a dispute decided by a jury. We each retain the right to bring an individual action in small claims court and to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent (1) the actual or threatened infringement or other misuse of intellectual property rights and (2) any unauthorized use, piracy or theft.
Informal dispute resolution: We each must try in good faith for 15 days to resolve informally any dispute before starting arbitration. A party who intends to initiate arbitration must first send the other an email with: (1) a "Notice of Dispute" in the subject line of the email; and (2) a reasonably detailed description of the nature and basis of the dispute, as well as the relief sought, in the body of the email. Only emails that comply with the foregoing will trigger the start of the 15-day informal dispute resolution process. Send your notice to disputenotice@tivo.com, and we will send ours to the email address associated with your account. A TiVo representative will contact you to try to informally resolve the dispute. If we do not reach an agreement to resolve the dispute within 15 days after the date the initial notice was sent, then either of us may start arbitration in the manner described below. Arbitration process: The American Arbitration Association (AAA) will administer the arbitration, using the AAA's Consumer Arbitration Rules. Those rules and information about how to initiate arbitration are available at adr.org or by calling 1-800-778-7879. The AAA provides a form Demand for Arbitration and a separate form for California residents. Unless we each agree otherwise, the arbitration will be conducted in the county where you reside. If the relief sought is $10,000 or less, the hearing will be conducted by telephone or videoconference or by a submission of documents (unless the arbitrator requires a face-to-face hearing). Arbitrator's decision: The arbitrator must provide us with a brief written explanation of the basis for the award. In making the award, the arbitrator must apply any pertinent contract terms, statutes and legal precedents (including the "Limitation of Liability" section above). The arbitrator's award will be final and binding, but subject to review in accordance with applicable statutes governing arbitration awards. Judgment on the arbitrator's award may be entered in any court with jurisdiction. Arbitration fees: If you initiate arbitration seeking more than $75,000 in damages, the payment of fees will be governed by the AAA's rules. Otherwise, we will pay all AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the demand for arbitration is unreasonable or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you agree to reimburse us for amounts we paid on your behalf under the AAA's rules. TiVo will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. Opt-out: You may opt-out of this dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs below) by notifying TiVo within 30 days of the date on which you purchase your initial TiVo product. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration. Judicial forum: If (1) you opt-out of this dispute resolution provision or (2) an arbitrator or court finds the class action waiver in this section to be invalid or unenforceable, then: (a) the arbitration-related paragraphs shall be deemed not to apply to you; (b) you agree to resolve any dispute you have with TiVo exclusively in a state or federal court located in Santa Clara County, California; and (c) you agree to submit to the exclusive personal and subject matter jurisdiction and exclusive venue of such courts for the purpose of litigating such dispute. We each waive any right to a jury trial in any such dispute. Time limit for disputes: We each agree (regardless of any statute or law to the contrary) that any dispute must be filed within 1 year after such dispute arose or else will be forever barred. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective May 18th 2018 to August 16th 2018
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs, unless otherwise noted.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION If you have an issue with a TiVo product or service, please call customer service at 1-877-367-8486. If you are not satisfied with the result and wish to seek further action, all disputes between us shall be resolved in binding arbitration or small claims court. We have designed this dispute resolution provision to make the process as convenient and cost-effective for our customers (and us) as possible. The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration, you still are entitled to a fair hearing, but a neutral arbitrator (and not a judge or jury) will determine your rights. Arbitrator decisions are final, as enforceable as any court order, and subject only to limited review by a court. If you would prefer not to arbitrate, you still can choose to bring a dispute in small claims court. Mandatory arbitration: We each agree to resolve any dispute arising out of or related in any way to this agreement (and TiVo products or services) exclusively by individual binding arbitration (with "dispute" to be given the broadest possible meaning), and we each agree to give up the right to have a dispute decided by a jury. We each retain the right to bring an individual action in small claims court and to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent (1) the actual or threatened infringement or other misuse of intellectual property rights and (2) any unauthorized use, piracy or theft.
Informal dispute resolution: We each must try in good faith for 15 days to resolve informally any dispute before starting arbitration. A party who intends to initiate arbitration must first send the other an email with: (1) a "Notice of Dispute" in the subject line of the email; and (2) a reasonably detailed description of the nature and basis of the dispute, as well as the relief sought, in the body of the email. Only emails that comply with the foregoing will trigger the start of the 15-day informal dispute resolution process. Send your notice to disputenotice@tivo.com, and we will send ours to the email address associated with your account. A TiVo representative will contact you to try to informally resolve the dispute. If we do not reach an agreement to resolve the dispute within 15 days after the date the initial notice was sent, then either of us may start arbitration in the manner described below. Arbitration process: The American Arbitration Association (AAA) will administer the arbitration, using the AAA's Consumer Arbitration Rules. Those rules and information about how to initiate arbitration are available at adr.org or by calling 1-800-778-7879. The AAA provides a form Demand for Arbitration and a separate form for California residents. Unless we each agree otherwise, the arbitration will be conducted in the county where you reside. If the relief sought is $10,000 or less, the hearing will be conducted by telephone or videoconference or by a submission of documents (unless the arbitrator requires a face-to-face hearing). Arbitrator's decision: The arbitrator must provide us with a brief written explanation of the basis for the award. In making the award, the arbitrator must apply any pertinent contract terms, statutes and legal precedents (including the "Limitation of Liability" section above). The arbitrator's award will be final and binding, but subject to review in accordance with applicable statutes governing arbitration awards. Judgment on the arbitrator's award may be entered in any court with jurisdiction. Arbitration fees: If you initiate arbitration seeking more than $75,000 in damages, the payment of fees will be governed by the AAA's rules. Otherwise, we will pay all AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the demand for arbitration is unreasonable or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you agree to reimburse us for amounts we paid on your behalf under the AAA's rules. TiVo will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. Opt-out: You may opt-out of this dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs below) by notifying TiVo within 30 days of the date on which you purchase your initial TiVo product. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration. Judicial forum: If (1) you opt-out of this dispute resolution provision or (2) an arbitrator or court finds the class action waiver in this section to be invalid or unenforceable, then: (a) the arbitration-related paragraphs shall be deemed not to apply to you; (b) you agree to resolve any dispute you have with TiVo exclusively in a state or federal court located in Santa Clara County, California; and (c) you agree to submit to the exclusive personal and subject matter jurisdiction and exclusive venue of such courts for the purpose of litigating such dispute. We each waive any right to a jury trial in any such dispute. Time limit for disputes: We each agree (regardless of any statute or law to the contrary) that any dispute must be filed within 1 year after such dispute arose or else will be forever barred. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective May 18th 2018 to May 18th 2018
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs, unless otherwise noted.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION If you have an issue with a TiVo product or service, please call customer service at 1-877-367-8486. If you are not satisfied with the result and wish to seek further action, all disputes between us shall be resolved in binding arbitration or small claims court. We have designed this dispute resolution provision to make the process as convenient and cost-effective for our customers (and us) as possible. The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration, you still are entitled to a fair hearing, but a neutral arbitrator (and not a judge or jury) will determine your rights. Arbitrator decisions are final, as enforceable as any court order, and subject only to limited review by a court. If you would prefer not to arbitrate, you still can choose to bring a dispute in small claims court. Mandatory arbitration: We each agree to resolve any dispute arising out of or related in any way to this agreement (and TiVo products or services) exclusively by individual binding arbitration (with "dispute" to be given the broadest possible meaning), and we each agree to give up the right to have a dispute decided by a jury. We each retain the right to bring an individual action in small claims court and to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent (1) the actual or threatened infringement or other misuse of intellectual property rights and (2) any unauthorized use, piracy or theft.
Informal dispute resolution: We each must try in good faith for 15 days to resolve informally any dispute before starting arbitration. A party who intends to initiate arbitration must first send the other an email with: (1) a "Notice of Dispute" in the subject line of the email; and (2) a reasonably detailed description of the nature and basis of the dispute, as well as the relief sought, in the body of the email. Only emails that comply with the foregoing will trigger the start of the 15-day informal dispute resolution process. Send your notice to disputenotice@tivo.com, and we will send ours to the email address associated with your account. A TiVo representative will contact you to try to informally resolve the dispute. If we do not reach an agreement to resolve the dispute within 15 days after the date the initial notice was sent, then either of us may start arbitration in the manner described below. Arbitration process: The American Arbitration Association (AAA) will administer the arbitration, using the AAA's Consumer Arbitration Rules. Those rules and information about how to initiate arbitration are available at adr.org or by calling 1-800-778-7879. The AAA provides a form Demand for Arbitration and a separate form for California residents. Unless we each agree otherwise, the arbitration will be conducted in the county where you reside. If the relief sought is $10,000 or less, the hearing will be conducted by telephone or videoconference or by a submission of documents (unless the arbitrator requires a face-to-face hearing). Arbitrator's decision: The arbitrator must provide us with a brief written explanation of the basis for the award. In making the award, the arbitrator must apply any pertinent contract terms, statutes and legal precedents (including the "Limitation of Liability" section above). The arbitrator's award will be final and binding, but subject to review in accordance with applicable statutes governing arbitration awards. Judgment on the arbitrator's award may be entered in any court with jurisdiction. Arbitration fees: If you initiate arbitration seeking more than $75,000 in damages, the payment of fees will be governed by the AAA's rules. Otherwise, we will pay all AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the demand for arbitration is unreasonable or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you agree to reimburse us for amounts we paid on your behalf under the AAA's rules. TiVo will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. Opt-out: You may opt-out of this dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs below) by notifying TiVo within 30 days of the date on which you purchase your initial TiVo product. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration. Judicial forum: If (1) you opt-out of this dispute resolution provision or (2) an arbitrator or court finds the class action waiver in this section to be invalid or unenforceable, then: (a) the arbitration-related paragraphs shall be deemed not to apply to you; (b) you agree to resolve any dispute you have with TiVo exclusively in a state or federal court located in Santa Clara County, California; and (c) you agree to submit to the exclusive personal and subject matter jurisdiction and exclusive venue of such courts for the purpose of litigating such dispute. We each waive any right to a jury trial in any such dispute. Time limit for disputes: We each agree (regardless of any statute or law to the contrary) that any dispute must be filed within 1 year after such dispute arose or else will be forever barred. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective May 9th 2018 to May 18th 2018
DownloadTable of Contents
Our User Agreement is changing. You can view our new User Agreement, which goes into effect on May 18, 2018, here. |
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2160 Gold Street, San Jose, CA 95002-2160 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective November 15th 2017 to May 9th 2018
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2160 Gold Street, San Jose, CA 95002-2160 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective April 5th 2017 to November 15th 2017
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective November 16th 2016 to April 5th 2017
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective November 15th 2016 to November 16th 2016
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective November 3rd 2016 to November 15th 2016
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policy.
- We do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
Effective October 7th 2016 to October 7th 2016
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Your personal information will be collected, used, and disclosed by TiVo in accordance with our privacy policyWe do not endorse any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (so no syncing your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo Stream, TiVo Roamio Plus/Pro DVR, or TiVo BOLT unified entertainment system.
- Until you cancel a monthly or annual (or other periodic) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With an All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for the lifetime of your TiVo device (not your lifetime), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service, you authorize us to charge the applicable subscription fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the subscription period immediately following the billing date (so a charge for a monthly subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
TiVo Privacy Policy
Effective October 10th 2023
DownloadTable of Contents
- Residents of the European Economic Area, the European Union and the United Kingdom
- TMDB
- Third Parties
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/data-privacy-consumer-rights-request/or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
Xperi complies with and certifies to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. Xperi has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. The following Xperi affiliates and subsidiaries participate with the EU-U.S. DPF:
If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the EU-U.S. Principles shall govern. To learn more about the EU-U.S. DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/. Xperi is committed to subjecting all personal data received from the European Economic Area to the EU-U.S. DPF Principles. In compliance with the EU-U.S. DPF Principles, Xperi commits to resolve EU-U.S. DPF Principles-related complaints about our collection and use of personal data. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF transferred to Xperi should first contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.bbbprograms.org/dpf-complaints. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you. If other redress methods for resolution of complaints relating to personal data transferred under the EU-U.S DPF fail, in limited circumstances, you may be able to invoke a binding arbitration. . See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584 for additional description of the conditions under which you may invoke binding arbitration. The Federal Trade Commission has jurisdiction over Xperi’s compliance with the EU-U.S. DPF. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Onward Transfer When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages under certain circumstances. |
Effective October 5th 2023 to October 10th 2023
DownloadTable of Contents
- Residents of the European Economic Area, the European Union and the United Kingdom
- TMDB
- Third Parties
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Effective August 2nd 2023 to October 5th 2023
DownloadTable of Contents
- Residents of the European Economic Area, the European Union and the United Kingdom
- TMDB
- Third Parties
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Effective May 11th 2023 to August 2nd 2023
DownloadTable of Contents
- Residents of the European Economic Area, the European Union and the United Kingdom
- TMDB
- Third Parties
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Effective May 9th 2023 to May 11th 2023
DownloadTable of Contents
- Residents of the European Economic Area, the European Union and the United Kingdom
- TMDB
- Third Parties
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Effective May 9th 2023 to May 9th 2023
DownloadTable of Contents
TiVo Privacy Policy
Last updated: April 19, 2023.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you. You can set your Viewership Data Sharing preferences in the My Account section as depicted below:
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo My Account under the Limit Ad Tracking menu as depicted in Figure 1 below. You also may opt out of marketing email communications from TiVo as depicted in Figure 2 depicted below.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacyrequest@xperi.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into My Account and changing your settings under Privacy Status. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection on the device. Cancelling the TiVo service will stop your TiVo product from functioning. To manage your account and services, log into My Account and go to Devices and Services. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law. You can manage your communications in My Account as depicted below.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Specific Information
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses, Privacy Shield (if applicable) or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective April 19th 2023 to May 9th 2023
DownloadTable of Contents
TiVo Privacy Policy
Last updated: April 19, 2023.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you. You can set your Viewership Data Sharing preferences in the My Account section as depicted below:
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo My Account under the Limit Ad Tracking menu as depicted in Figure 1 below. You also may opt out of marketing email communications from TiVo as depicted in Figure 2 depicted below.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacyrequest@xperi.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into My Account and changing your settings under Privacy Status. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection on the device. Cancelling the TiVo service will stop your TiVo product from functioning. To manage your account and services, log into My Account and go to Devices and Services. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law. You can manage your communications in My Account as depicted below.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Specific Information
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses, Privacy Shield (if applicable) or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective April 18th 2023 to April 19th 2023
DownloadTable of Contents
TiVo Privacy Policy
Last updated: December 6, 2022.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you. You can set your Viewership Data Sharing preferences in the My Account section as depicted below:
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo My Account under the Limit Ad Tracking menu as depicted in Figure 1 below. You also may opt out of marketing email communications from TiVo as depicted in Figure 2 depicted below.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacyrequest@xperi.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into My Account and changing your settings under Privacy Status. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection on the device. Cancelling the TiVo service will stop your TiVo product from functioning. To manage your account and services, log into My Account and go to Devices and Services. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law. You can manage your communications in My Account as depicted below.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Specific Information
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses, Privacy Shield (if applicable) or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 Munich Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective December 6th 2022 to April 18th 2023
DownloadTable of Contents
TiVo Privacy Policy
Last updated: December 6, 2022.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you. You can set your Viewership Data Sharing preferences in the My Account section as depicted below:
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo My Account under the Limit Ad Tracking menu as depicted in Figure 1 below. You also may opt out of marketing email communications from TiVo as depicted in Figure 2 depicted below.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacyrequest@xperi.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into My Account and changing your settings under Privacy Status. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection on the device. Cancelling the TiVo service will stop your TiVo product from functioning. To manage your account and services, log into My Account and go to Devices and Services. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law. You can manage your communications in My Account as depicted below.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Specific Information
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses, Privacy Shield (if applicable) or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliamsplatz 22 80333 Muchen Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective November 23rd 2022 to December 6th 2022
DownloadTable of Contents
TiVo Privacy Policy
Last updated: November 23, 2022.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo account under the “Contact Info” then “Settings & Privacy” menu as shown below. This setting is applied to your account and the changes apply to all devices associated with your account.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacyrequest@xperi.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/company/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486, visit https://xperi.com/company/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Specific Information
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses, Privacy Shield (if applicable) or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacy@xperi.com Xperi Inc. 2190 Gold Street San Jose, CA 95002 In the European Union: DTS International Services GmbH Maximiliamsplatz 22 80333 Muchen Germany Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you. Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities. If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers. Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective November 20th 2022 to November 23rd 2022
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TiVo Privacy Policy
Last updated: September 29, 2022.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo account under the “Contact Info” then “Settings & Privacy” menu as shown below. This setting is applied to your account and the changes apply to all devices associated with your account.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account; or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486 or email your request to privacy@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request toccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us atprivacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S.
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Effective September 29th 2022 to November 20th 2022
DownloadTable of Contents
TiVo Privacy Policy
Last updated: September 29, 2022.
When using any of our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo account under the “Contact Info” then “Settings & Privacy” menu as shown below. This setting is applied to your account and the changes apply to all devices associated with your account.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account; or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486 or email your request to privacy@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request toccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us atprivacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S.
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Effective September 2nd 2022 to September 29th 2022
DownloadTable of Contents
TiVo Privacy Policy
Last updated: August 30, 2022.
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our affiliates (collectively, “TiVo,” “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo account under the “Contact Info” then “Settings & Privacy” menu as shown below. This setting is applied to your account and the changes apply to all devices associated with your account.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account; or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486 or email your request to privacy@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request toccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us atprivacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Privacy Shield
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, you should note that while TiVo complies as a self-certifying entity with the E.U.-U.S. Privacy Shield Framework, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Effective August 31st 2022 to September 2nd 2022
DownloadTable of Contents
TiVo Privacy Policy
Last updated: August 30, 2022.
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our affiliates (collectively, “TiVo,” “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy.
- Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These Third-Party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD-PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your account or use settings with the Third-Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your device so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
When you activate a TiVo device, the device default setting is opted-in for targeted ads and personalization based upon your interests and data collection from your usage of the TiVo products. You have a right to opt out of these targeted ads and personalization and remove your consent for such personalization. You can update this preference in your TiVo account under the “Contact Info” then “Settings & Privacy” menu as shown below. This setting is applied to your account and the changes apply to all devices associated with your account.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account; or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486 or email your request to privacy@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request toccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us atprivacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Privacy Shield
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, you should note that while TiVo complies as a self-certifying entity with the E.U.-U.S. Privacy Shield Framework, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacy@tivo.com or call customer support at 1-877-367-8486.
Effective May 6th 2021 to August 31st 2022
DownloadTable of Contents
Effective Date: May 7, 2021
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our affiliates (collectively, “TiVo,” “we,” “our”, or “us”) that link to this “Privacy Policy,” you consent to the ‘processing’ (i.e. the collection, transfer, storage, processing, disclosure and use) of your information as described in this Privacy Policy. This consent includes the processing of any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process personal information and data (“Personal Information”) that we use to provide you with TiVo products and services, manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your Personal Information and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format, please emailprivacy@tivo.comor call customer support at 1-877-367-8486.
Exceptions – Where this Privacy Policy is not Applicable:
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area.
- TMDB
themoviedb.org has its own Privacy Policy available here.
- Third Parties
This Privacy Policy does not apply to any third party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
NOTICE AND CONSENT:
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE YOUR INFORMATION WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL INFORMATION AS THE COUNTRY OF YOUR RESIDENCE). YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING YOUR INFORMATION WITH TIVO AND AS DISCLOSED IN THIS PRIVACY POLICY FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THE USES OF YOUR INFORMATION AS DISCLOSED IN THIS PRIVACY POLICY IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO AND THAT THE REVOCATION OF YOUR CONSENT MAY AFFECT YOUR ABILITY TO USE TIVO PRODUCTS AND SERVICES.
Information We Collect Automatically.
The following types of information may be collected automatically by TiVo, including in the last 12 months:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
TiVo Product Data
When you activate a TiVo product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third Party Application Data
You may integrate your TiVo account with certain third party applications, websites, products or services (“Third Party Applications”). These Third Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third Party Application that you have authorized. If you enable your TiVo account with any Third Party Applications, we may receive information related to your interactions with TiVo products or services through the Third Party Application, as well as information about your publicly available activity on the Third Party Application or information you have consented for the Third Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third Party Application or for any transaction you may enter into with the provider of any such Third Party Applications.
Information we collect from your account on a Third Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product- or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user,your IP address, and your interactions with such advertisements. These third party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third Party Applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services or that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PRODUCTS AND SERVICES OR ANY THIRD PARTY APPLICATIONS. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect your Personal Information, we may also use, and have used such data, including in the past 12 months, in the following ways:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services,
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo may disclose and share, including sale of, and has done so in the past 12 months, your Personal Information in the following ways:
User Consent or Direction
We may disclose or share, including sale, your Personal Information with your permission or at your direction (e.g., when you authorize a Third Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third Party Applications. If you connect your TiVo account to a Third Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third Party Application, including the content you view.
You understand and agree that a Third Party Application’s use of information collected from you (or as authorized by you) is governed by the Third Party Application’s privacy policy and your account or use settings with the Third Party Application.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and Personal Information is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The third party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Status.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share or sell your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Opting Out of Personalization
TiVo allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Information
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
Sale of Personal Information
TiVo shares your Personal Information with service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information, as well as De-Identified Data to trusted third party advertising partners and marketplaces. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
Opting Out of Sale of Personal Information
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account; or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
Your Right to Know
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
TiVo collects the below-listed types of Personal Information of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your Personal Information in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo may collect some biometric information (e.g., voice data that is recorded when depressing the button on TiVo Voice Enabled remote controls) from you when you use the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device.TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide customer service, data storage companies who securely store and manage your data on our behalf.
How to Request your Data under the Right to Know
If you wish to receive information about what Personal Information we retain about you, please call customer support at 1-877-367-8486 or email your request toprivacy@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your Personal Information deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request toccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us atprivacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies, at http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visithttps://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in other countries may have certain statutory rights in relation to their Personal Information. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this Personal Information.
Residents of the EEA, the EU, and the UK, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
E.U.-U.S. Privacy Shield
When TiVo transfers your Personal Information to recipients in other countries, we will protect that Personal Information as described in this Privacy Policy, our EEA Privacy Policy, and in our other policies and procedures. If you are located in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), or we otherwise receive your Personal Information in the U.S. from those jurisdictions for the purposes described in this Privacy Policy, you should note that while TiVo complies as a self-certifying entity with the E.U.-U.S. Privacy Shield Framework, TiVo relies on the legal mechanisms of the European Commission-approved Standard Contractual Clauses or your consent (in limited circumstances) to secure the transfer of your Personal Information from these areas to a non-affiliated country.
To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of Personal Information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please emailprivacy@tivo.comor call customer support at 1-877-367-8486.
Effective January 9th 2020 to May 6th 2021
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
themoviedb.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Status.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Status in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 30th 2019 to January 9th 2020
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Status.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Status in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 30th 2019 to December 30th 2019
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Settings.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Settings to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Settings, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy settings.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Settings in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 26th 2019 to December 30th 2019
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-357-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Settings.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Settings to change your preferences or call customer support for help 1-877-357-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Settings, or by contacting TiVo Customer Support at 1-877-357-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy settings.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Settings in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 26th 2019 to December 26th 2019
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-357-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area
TiVo+
TiVo Plus, our streaming network, also has its own Privacy Policy available here.
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Settings.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Settings to change your preferences or call customer support for help 1-877-357-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Settings, or by contacting TiVo Customer Support at 1-877-357-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy settings.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Settings in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective September 30th 2019 to December 26th 2019
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes;
- the use of your information received from third-parties and affiliates; and
- the recording of your voice (“audio data”) in the event you activate a voice-controlled device.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address;
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective August 6th 2019 to September 30th 2019
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective August 6th 2019 to August 6th 2019
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective February 25th 2019 to August 6th 2019
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective May 18th 2018 to February 25th 2019
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective May 18th 2018 to May 18th 2018
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective May 9th 2018 to May 18th 2018
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Our Privacy Policy is changing. You can view our new Privacy Policy, which goes into effect on May 18, 2018, here. |
- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by any TiVo company or subsidiary (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2160 Gold Street, San Jose, CA 95002-2160 USA. This policy covers TiVo Corporation, and its subsidiaries, which includes Rovi Corporation and its subsidiaries, and TiVo Inc. and its subsidiaries.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Effective November 15th 2017 to May 9th 2018
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- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by any TiVo company or subsidiary (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2160 Gold Street, San Jose, CA 95002-2160 USA. This policy covers TiVo Corporation, and its subsidiaries, which includes Rovi Corporation and its subsidiaries, and TiVo Inc. and its subsidiaries.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Effective January 5th 2017 to November 15th 2017
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- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by any TiVo company or subsidiary (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA. This policy covers TiVo Corporation, and its subsidiaries, which includes Rovi Corporation and its subsidiaries, and TiVo Inc. and its subsidiaries.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Effective November 16th 2016 to January 5th 2017
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- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by any TiVo company or subsidiary (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA. This policy covers TiVo Corporation, and its subsidiaries, which includes Rovi Corporation and its subsidiaries, and TiVo Inc. and its subsidiaries.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Effective November 3rd 2016 to November 16th 2016
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- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by any TiVo company or subsidiary (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA. This policy covers TiVo Corporation, and its subsidiaries, which includes Rovi Corporation and its subsidiaries, and TiVo Inc. and its subsidiaries.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Effective October 7th 2016 to October 7th 2016
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- When we refer to “TiVo products” in this policy, we mean any device, software, or website offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo mobile apps, and tivo.com).
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- When we say “we”, “us” or “our” in this policy, we mean TiVo, and/or one or more of its corporate affiliates. TiVo Corporation is incorporated in the State of Delaware and its principle office is 2 Circle Star Way, San Carlos CA 94070 USA.
- TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this policy).
- analyze your viewing habits (which lets us do things like suggest a particular TV show or movie that you may enjoy);
- analyze your usage of TiVo product features (which lets us understand things like how many times a particular TV show was recorded, or how many of our users are watching content on a Netflix or YouTube app);
- combine information we collect from your use of different TiVo products (which lets us do things like make it possible for you to start a show in one room and finish it in another); and
- show you more relevant ads (both on TiVo products and on third-party websites). In particular, we may use your personal information and non-personal information to serve ads to you via TiVo’s products and services as well as to provide you with promotions, products and services. We may also use third-party advertising companies and other business associates to serve ads on TiVo’s products and services or other sites and provide you with promotions, products and services. These third-party advertising companies and our business associates may be located throughout the world.
- we get your consent;
- we are required to do so by applicable law, legal process, and/or governmental authorities;
- we believe disclosure is necessary to protect our rights, our customers, or others;
- we are involved in a merger, acquisition, partial or total sale of assets, or other corporate change;
- they are a joint venture partner or an entity we own or control (or that owns or controls us) that is either subject to this policy or follows privacy practices at least as protective as these; or
- they provide services to us (such as processing credit card payments or collecting past due debts) and have agreed to use your information only for the purposes we request.
Metadata Evaluation Terms and Conditions
Effective September 8th 2022
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Terms and Conditions for Evaluation License Agreement
Rovi Data Solutions LLC 2190 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions LLC 5220 Las Virgenes Road Calabasas, CA 91302 Attn: Legal |
Effective December 10th 2021 to September 8th 2022
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Terms and Conditions for Evaluation License Agreement
- LICENSE GRANT AND RESERVATION OF RIGHTS
- ROVI PROPERTY
- LICENSEE’S OBLIGATIONS
- TERM AND TERMINATION
- EFFECT OF TERMINATION
- CONFIDENTIALITY
- INDEMNIFICATION
- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- Miscellaneous
Rovi Data Solutions, LLC 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, LLC 5220 Las Virgenes Road Calabasas, CA 91302 Attn: Legal |
Effective June 26th 2020 to December 10th 2021
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Terms and Conditions for Evaluation License Agreement
These Terms and Conditions for Evaluation License Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”).By signing the Order Form, Rovi and Licensee agree as follows:
1.1. License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the Parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback.
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder.
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder.
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement.
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party; provided, however, that Rovi may disclose the terms of this Agreement to a rights holder in any of the Materials to the extent Licensor is contractually required to disclose such information to such rights holder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi.
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective June 26th 2020 to June 26th 2020
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Terms and Conditions for Evaluation License Agreement
These Terms and Conditions for Evaluation License Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”).By signing the Order Form, Rovi and Licensee agree as follows:
1.1. License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the Parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback.
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder.
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder.
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement.
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party; provided, however, that Rovi may disclose the terms of this Agreement to a rights holder in any of the Materials to the extent Licensor is contractually required to disclose such information to such rights holder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi.
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective June 26th 2020 to June 26th 2020
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Terms and Conditions for Evaluation License Agreement
These Terms and Conditions for Evaluation License Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”).By signing the Order Form, Rovi and Licensee agree as follows:
1.1. License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the Parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback.
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder.
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder.
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement.
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party; provided, however, that Rovi may disclose the terms of this Agreement to a rights holder in any of the Materials to the extent Licensor is contractually required to disclose such information to such rights holder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi.
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective December 10th 2019 to June 26th 2020
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Terms and Conditions for Evaluation License Agreement
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. No right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise (a) with respect to any patent or patent application of Rovi or its affiliates or licensors and (b) except as expressly set forth in this Agreement, with respect to any other intellectual property or any product, content, technology, or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - MISCELLANEOUS
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in Santa Clara County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address set forth in the Order Form or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2160 Gold Street,
San Jose, CA 95002
Attn: General Counsel
E-mail: legalnotices@tivo.com
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. No modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective May 16th 2018 to December 10th 2019
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- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. No right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise (a) with respect to any patent or patent application of Rovi or its affiliates or licensors and (b) except as expressly set forth in this Agreement, with respect to any other intellectual property or any product, content, technology, or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - MISCELLANEOUS
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in Santa Clara County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address set forth in the Order Form or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2160 Gold Street,
San Jose, CA 95002
Attn: General Counsel
E-mail: legalnotices@tivo.com
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective February 27th 2018 to May 16th 2018
DownloadTable of Contents
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - MISCELLANEOUS
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in Santa Clara County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address set forth in the Order Form or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2160 Gold Street,
San Jose, CA 95002
Attn: General Counsel
E-mail: legalnotices@tivo.com
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective February 5th 2018 to February 27th 2018
DownloadTable of Contents
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi Property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - MISCELLANEOUS
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Clara County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address set forth in the Order Form or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2160 Gold Street,
San Jose, CA 95002
Attn: General Counsel
E-mail: legalnotices@tivo.com
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective April 25th 2017 to February 5th 2018
DownloadTable of Contents
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - Miscellaneous
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address set forth in the Order Form or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2 Circle Star WaySan Carlos,
CA 94070
Attn: General Counsel
E-mail: legalnotices@tivo.com
Fax: (818) 295-6772
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective March 14th 2017 to April 25th 2017
DownloadTable of Contents
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - Miscellaneous
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address first set forth herein or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2 Circle Star WaySan Carlos,
CA 94070
Attn: General Counsel
E-mail: legalnotices@tivo.com
Fax: (818) 295-6772
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective March 6th 2017 to March 14th 2017
DownloadTable of Contents
- LICENSE GRANT AND RESERVATION OF RIGHTS
1.1 License Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
1.2 Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors. - ROVI PROPERTY
Rovi shall make Rovi Property available to Licensee via FTP pickup from Rovi’s FTP servers, or via such other electronic delivery method agreed to by the parties. As between Licensee and Rovi, Rovi retains all right, title and interest, including, without limitation all intellectual property and proprietary rights in and to Rovi Property, including without limitation, any elements, components, content, technology, software, code and any derivative works, revisions, enhancements, modifications, condensations and/or compilations thereof or relating thereto. “Rovi Property” means the Rovi products selected in Exhibit 1. If Licensee provides Rovi with any feedback (e.g. suggested improvements), about any Rovi Property or other Rovi technology, products or services in existence or in development (“Feedback”), Licensee assigns all right, title and interest in and to such Feedback to Rovi, and acknowledges that Rovi will be entitled to use, including without limitation, implement and exploit, any such Feedback in any manner without any restriction or obligation. Rovi is not obligated to act on such Feedback. - LICENSEE’S OBLIGATIONS
Licensee agrees that Licensee is responsible for its use of Rovi Property and for any consequences thereof. Licensee shall not permit or enable any third parties to use or access Rovi Property. Licensee agrees to use Rovi Property only for purposes that are legal and only as expressly authorized hereunder. Licensee also acknowledges and agrees that its use of Rovi Property is governed by third party terms of use and policies applicable thereto. Licensee further agrees that Licensee will not, directly or indirectly, do the following: (i) circumvent or modify any authentication technology or other security measure employed by Rovi or Rovi Property; (ii) violate any laws, rules and regulations; (iii) use Rovi Property to correct or modify third party content; (iv) reverse engineer, decompile, attack, disassemble, modify, translate, reconstruct, omit, distort, obscure, copy or create derivative works of all or any portion of any Rovi services, Rovi Property, or other Rovi property; (v) use, combine or distribute Rovi Property in any manner that would cause Rovi Property, in whole or in part, to become subject to any of the terms of an open source license, and Licensee acknowledges and agrees that nothing in this Agreement grants Licensee the right to do the foregoing; (vi) store or otherwise capture to physical media, or enable a third party to store or capture, any Rovi Property; and/or (vii) use or enable the use of Rovi Property in any way not expressly authorized hereunder. Furthermore, to the extent trailers are part of Rovi Property, Licensee may only link to trailers pursuant to access instructions provided by Rovi and all rights to use any trailers shall cease on the earlier of (a) the date Rovi Property ceases to include any trailers, (b) the date this Agreement terminates and (c) ninety (90) days after Licensee receives access to trailers. - TERM AND TERMINATION
The Term of this Agreement shall be as set forth in the Order Form. Rovi may at any time and in its sole discretion modify, limit, suspend, disable, terminate or discontinue all or any aspect of Rovi Property, including, without limitation, its general availability and Licensee’s use of and access to all or any portion of Rovi Property. In addition, this Agreement may be terminated by Rovi at any time and for any reason. This Agreement shall automatically terminate upon a breach by Licensee of its obligations hereunder. - EFFECT OF TERMINATION
If, at any time, Rovi terminates Licensee’s access to and/or discontinues providing any or all Rovi Property (together with any earlier versions of such Rovi Property, the “Terminated Rovi Property”), (i) all licenses and rights granted to Licensee herein for the Terminated Rovi Property shall automatically terminate, and (ii) Licensee shall immediately cease using the Terminated Rovi Property and comply with the Purge Obligation with respect to the Terminated Rovi Property. In addition, upon the termination of this Agreement for any reason, (y) all licenses and rights granted to Licensee herein shall terminate, and (z) Licensee shall immediately cease using all Rovi Property and comply with the Purge Obligation. “Purge Obligation” shall mean the obligation by Licensee to destroy all copies of Rovi Property, in any form, and purge all copies of Rovi Property from Licensee’s computer systems, software, technology, documents or other computer or other storage device or media under Licensee’s ownership, access or control or in which any materials have been placed and destroy all written or tangible materials, documents or other media containing Rovi Property. Rovi shall have no liability to Licensee for any changes, limitations, suspensions, disablements, terminations or discontinuances of Rovi Property or this Agreement. - CONFIDENTIALITY
Neither Party shall disclose the other Party’s confidential information, the terms or existence of this Agreement or discussions between the Parties to any third party without the prior written consent of the other Party. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. - INDEMNIFICATION
Licensee shall indemnify, defend, and hold harmless Rovi and its subsidiaries, affiliates, successors, assigns, licensors, joint owners advertisers and partners and their respective members, officers, directors, employees, licensors, agents, from and against any claim arising from or in any way related to Licensee’s use of any Rovi Property or violation of this Agreement, including, without limitation, any liability of any kind and nature including, without limitation, any expenses, claims, losses, damages, suits, judgments, litigation costs and attorneys' fees. Licensee shall conduct the defense of all such claims, at its own expense, subject to Rovi’s right to (i) conduct the defense of such claims at Licensee’s expense, or participate in the defense of such claims with its own counsel at its own expense, and (ii) approve any settlement that binds or purports to bind Rovi. - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
LICENSEE EXPRESSLY UNDERSTANDS AND AGREES TO THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION WHICH SHALL APPLY TO LICENSEE AND THIS AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
LICENSEE’S USE OF ROVI PROPERTY, ROVI SERVICES AND/OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH ROVI PROPERTY OR ANY ROVI SERVICES IS AT LICENSEE’S SOLE RISK. ROVI PROPERTY AND ANY ROVI SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ROVI EXPRESSLY DISCLAIMS ALL INDEMNITIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY LICENSEE FROM ROVI SHALL CREATE ANY SUCH WARRANTY.
NONE OF ROVI, ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO LICENSEE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ROVI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, IN NO CASE SHALL THE AGGREGATE LIABILITY OF ROVI OR ITS AFFILIATES OR LICENSORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND/OR ROVI PROPERTY EXCEED US$10.00. LICENSEE HAS BEEN ADVISED AND AGREES THAT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, ROVI DOES NOT REPRESENT, WARRANT OR COVENANT THAT IT HAS SECURED ALL NECESSARY RIGHTS WITH RESPECT TO ANY IMAGES OR OTHER RICH MEDIA AND LICENSEE SHALL AND IT IS LICENSEE’S SOLE RESPONSIBILITY TO IDENTIFY, SOLICIT AND OBTAIN ANY NECESSARY RIGHTS AND APPROVALS FOR ITS USE OF THEREOF. - Miscellaneous
9.1 Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
9.2 All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address first set forth herein or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc.
2 Circle Star WaySan Carlos,
CA 94070
Attn: General Counsel
E-mail: legalnotices@tivo.com
Fax: (818) 295-6772
With Copy To:
Rovi Data Solutions, Inc.
2233 N. Ontario Street
Burbank, CA 91504
Attn: Legal
9.3 Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective January 30th 2017 to March 6th 2017
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- LICENSE GRANT AND RESERVATION OF RIGHTSLicense Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
- Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors.
- ROVI PROPERTY
- LICENSEE’S OBLIGATIONS
- TERM AND TERMINATION
- EFFECT OF TERMINATION
- CONFIDENTIALITY
- INDEMNIFICATION
- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- Miscellaneous Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
- All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address first set forth herein or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc. 2 Circle Star Way San Carlos, CA 94070 Attn: General Counsel E-mail: legalnotices@tivo.com Fax: (818) 295-6772 | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
- Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective January 27th 2017 to January 30th 2017
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- LICENSE GRANT AND RESERVATION OF RIGHTSLicense Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
- Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors.
- ROVI PROPERTY
- LICENSEE’S OBLIGATIONS
- TERM AND TERMINATION
- EFFECT OF TERMINATION
- CONFIDENTIALITY
- INDEMNIFICATION
- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- Miscellaneous Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
- All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address first set forth herein or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc. 2 Circle Star Way San Carlos, CA 94070 Attn: General Counsel E-mail: legalnotices@tivo.com Fax: (818) 295-6772 | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
- Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
Effective January 27th 2017 to January 27th 2017
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- LICENSE GRANT AND RESERVATION OF RIGHTSLicense Grant. Subject to the terms and conditions of this Agreement, Rovi hereby authorizes Licensee to solely use Rovi Property solely internally for the Permitted Evaluation Use. All other uses of the Rovi Property are prohibited. “Permitted Evaluation Use” means the use of Rovi Property by Licensee solely for non-commercial, internal review and evaluation of Rovi Property.
- Reservation of Rights. Except as expressly set forth in this Agreement, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any product, content, technology, intellectual property or service of Rovi or its affiliates or licensors. In addition, nothing in this Agreement shall be deemed to grant to Licensee or any third party the right or license to use Rovi Property on any platform or device, in any place or in any manner which is not expressly authorized hereunder. For clarity, no right or license, express or implied, is granted to Licensee or any third party by estoppel, implication, exhaustion or other doctrine of law, equity or otherwise with respect to any patent or patent application of Rovi or its affiliates or licensors. Nothing in this Agreement shall be deemed to be a waiver or release of Licensee’s or any third party’s past, present or future obligations to acquire such rights and/or licenses from Rovi or its affiliates or licensors.
- ROVI PROPERTY
- LICENSEE’S OBLIGATIONS
- TERM AND TERMINATION
- EFFECT OF TERMINATION
- CONFIDENTIALITY
- INDEMNIFICATION
- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- Miscellaneous Licensee may not assign or transfer (e.g. through a transfer of assets) this Agreement, in whole or in part (including, without limitation, Licensee’s rights and/or obligations hereunder), without Rovi’s prior written consent. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect. The failure of Rovi to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. This Agreement shall be governed by and construed in accordance with the laws of the State of California (other than the conflict of law rules) and subject to the sole jurisdiction of the courts sitting in San Mateo County, California. This Agreement does not create any relationship other than Rovi as an independent contractor performing services covered by this Agreement, and Licensee as the party contracting with Rovi for those services. No party is a partner or a legal representative of the other for any purpose whatsoever, nor is any party authorized to make any contract, agreement or warranty on behalf of any other party. Under no circumstance shall one party's employees be construed to be employees of the other party.
- All notices (including address change notices) required or permitted hereunder will be in writing and will be delivered personally; served by certified mail, return receipt requested; by overnight mail service such as Federal Express, all charges pre-paid; by e-mail; or by fax. Except as otherwise provided herein, notices shall be deemed to be received upon the earlier of (1) actual receipt or (2) three days after mailing or delivery. The failure or refusal of the recipient to accept or receive notice given hereunder does not affect the validity of the notice. Notices shall be sent to Rovi at the address below and to Licensee at the address first set forth herein or to Licensee e-mail address set forth below, or to such other address as Licensee or Rovi may specify in writing to the other party from time to time.
Rovi Data Solutions, Inc. 2 Circle Star Way San Carlos, CA 94070 Attn: General Counsel E-mail: legalnotices@tivo.com Fax: (818) 295-6772 | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
- Neither party shall issue any press release or make any public disclosure regarding this Agreement. This Agreement may be executed in one or more counterparts (including fax or email) each of which shall be deemed an original but all of which taken together shall be deemed one and the same instrument. In the event of any termination or expiration of this Agreement for any reason, Sections 1.2, 2, 5, 6, 7, 8 and 9 shall survive such termination or expiration. Notwithstanding the foregoing, other provisions may survive expiration or termination of this Agreement if their survival is reasonably necessary to effectuate the intent of the parties under this Agreement. This Agreement constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing any and all prior agreements, communications, and understandings, both written and oral, regarding such subject matter. Rovi shall be entitled to reasonable attorney’s fees, costs and related expenses arising out of any action to enforce this Agreement. Licensee acknowledges that any breach under this Agreement may cause Rovi irreparable harm for which there may be no adequate remedy at law and, in such case, Licensee agrees that Rovi shall be entitled to seek equitable relief by injunction or otherwise, without the obligation of posting a bond or surety.
TiVo Product Safety and Compliance Information
Effective September 14th 2022
DownloadTable of Contents
Before You Begin
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A. the power supply cord or plug is damaged or frayed;
B. liquid has spilled into the product;
C. the product has been exposed to rain or water;
D. the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E. the product has been dropped or the cabinet damaged;F. the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS.
- Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | TiVo Platform Technologies LLC 2190 Gold Street San Jose, CA 95002 |
Effective April 26th 2021 to September 14th 2022
DownloadTable of Contents
Product Safety Information
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A.the power supply cord or plug is damaged or frayed;
B.liquid has spilled into the product;
C.the product has been exposed to rain or water;
D.the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E.the product has been dropped or the cabinet damaged;F.the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo BOLT: 100-120V, 50/60Hz, 1.0A; Output: 12V, 3.0A.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS. - Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
FCC statement to the user
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Compliance Information
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | Tivo Inc. 2160 Gold Street San Jose, CA 95002 |
Canada Compliance
Effective October 9th 2018 to April 26th 2021
DownloadTable of Contents
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A.	the power supply cord or plug is damaged or frayed;
B.	liquid has spilled into the product;
C.	the product has been exposed to rain or water;
D.	the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E.	the product has been dropped or the cabinet damaged;F.	the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo BOLT: 100-120V, 50/60Hz, 1.0A; Output: 12V, 3.0A.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS. - Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | Tivo Inc. 2160 Gold Street San Jose, CA 95002 |
Effective October 9th 2018 to October 9th 2018
DownloadSummary of changes
Table of Contents
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A.	the power supply cord or plug is damaged or frayed;
B.	liquid has spilled into the product;
C.	the product has been exposed to rain or water;
D.	the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E.	the product has been dropped or the cabinet damaged;F.	the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo BOLT: 100-120V, 50/60Hz, 1.0A; Output: 12V, 3.0A.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS. - Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | Tivo Inc. 2160 Gold Street San Jose, CA 95002 |
Effective February 28th 2017 to October 9th 2018
DownloadTable of Contents
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A. the power supply cord or plug is damaged or frayed;
B. liquid has spilled into the product;
C. the product has been exposed to rain or water;
D. the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E. the product has been dropped or the cabinet damaged; F. the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo BOLT: 100-120V, 50/60Hz, 1.0A; Output: 12V, 3.0A.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS. - Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | Tivo Inc. 2160 Gold Street San Jose, CA 95002 |
Effective February 13th 2017 to February 28th 2017
DownloadTable of Contents
- Make sure all your equipment is turned off and the TiVo box is unplugged.
- Your TiVo box was not designed to support A/V components placed on top of it. Please do not place common A/V components such as VCRs, DVD players or A/V receivers on top of this product.
- Also, avoid stacking your TiVo box on top of other electronic components—such as DVD players, A/V receivers—or the vents of your TV.
- Read Instructions — All the safety and operating instructions should be read and understood before the product is operated.
- Retain Instructions — The safety and operating instructions should be retained for future reference.
- Heed Warnings — All warnings on the product and in the operating instructions should be followed.
- Follow Instructions — All operating and use instructions should be followed.
- Avoid Water and Moisture — The product should not be used near water - for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
- Products – A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn.
- Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull force to the front or top of the cabinet; this could ultimately overturn the product. Also, do not endanger yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly fall from the top of the set and cause product damage and/or personal injury.
- Avoid Heat — The product should be situated away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat.
- Ventilation — The appliance should be situated so that its location or position does not interfere with its proper ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede the flow of air through the ventilation openings. Do not block ventilation holes by placing items such as magazines, clothing, etc., on top of the unit.
- Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience receptacles, and the point where they exit from the product.
- Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on this product.
- Damage Requiring Service — The product should be serviced by qualified service personnel when:
A. the power supply cord or plug is damaged or frayed;
B. liquid has spilled into the product;
C. the product has been exposed to rain or water;
D. the product does not operate normally when you follow the operating instructions (adjust only those controls that are discussed in this guide, as improper adjustment of other controls may result in damage, often requiring extensive work by a qualified technician to restore the product to normal performance);
E. the product has been dropped or the cabinet damaged; F. the product exhibits a distinct change in performance. - Servicing — The user should not attempt service to the product beyond that described in the Troubleshooting section of this guide. All other servicing should be referred to qualified service personnel.
- Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord or adapter and let the unit dry thoroughly before plugging it back in.
- Power Supply — Only use UL approved power supplies or cables.
TiVo BOLT: 100-120V, 50/60Hz, 1.0A; Output: 12V, 3.0A.
TiVo Premiere Series: Power cord minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Roamio: AC adapter with Input: 100 – 120V, 0.6A, 50/60 Hz; Output: 12V, 2.0A.
TiVo Roamio Plus/Pro: Power cord with minimum 18AWG, 125V, 10A and max 4.5m long.
TiVo Mini and TiVo Stream: Power supply with rated output 12V, 1.0A; Marked LPS. - Overloaded Power Outlets — do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
- Coaxial Cable Grounding — For this product, the coaxial cable shield/screen shall be grounded as close as practical to the point of entry of the cable into the building. For products sold in the US and Canada, this is per Article 800-93 and Article 800-100 of the NEC (or Canadian Electrical Code Part 1), which provides guidelines for proper grounding of the coaxial cable shield.
- Moving — To avoid accumulative shock, avoid moving the unit while it is plugged in.
- Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is subsequently used.
- CAUTION — Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
- Reorient or relocate the receiving antenna.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Increase the separation between the equipment and receiver.
- Consult the dealer or an experienced radio/TV technician for help.
Askey International Corporation 800 Corporate Way, Suite B Fremont, CA 94538 | Tivo Inc. 2160 Gold Street San Jose, CA 95002 |
Open Source Notices
Effective July 12th 2023
DownloadTable of Contents
TiVo’s apps may contain portions of the open source components listed below.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: Copyright 2016 Alex Yanchenko
javax.jmdns: This project was originally developed by Arthur van Hoff under the GNU Lesser General Public License as jRendevous. It was moved to Sourceforge by Rick Blair and renamed to JmDNS with the Arthur's kind permission. It has been re-released under the Apache License, Version 2.0. In 2014, it has been moved from Sourceforge to Github by Kai Kreuzer with the kind approval from Arthur and Rick.
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
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6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
CocoaLumberjack: Copyright (c) 2010-2016, Deusty, LLC. All rights reserved.
Nanohttpd: Copyright (c) 2012-2013 by Paul S. Hawke, 2001,2005-2013 by Jarno Elonen, 2010 by Konstantinos Togias All rights reserved.
NuiParse: Copyright (c) 2011, Thomas Davie. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
JM-H.264: Copyright (c) ISO/IEC 2004, 2005, 2006, 2007, 2008.
JM-H.264 IEC License
Software Copyright Licensing Disclaimer
This software module was originally developed by contributors to the course of the development of ISO/IEC 14496-10 for reference purposes and its performance may not have been optimized. This software module is an implementation of one or more tools as specified by ISO/IEC 14496-10. ISO/IEC gives users free license to this software module or modifications thereof. Those intending to use this software module in products are advised that its use may infringe existing patents. ISO/IEC have no liability for use of this software module or modifications thereof. The original contributors retain full rights to modify and use the code for their own purposes, and to assign or donate the code to third-parties.
This copyright notice must be included in all copies or derivative works.
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
AFNetworking: Copyright (c) 2011-2016 Alamofire Software Foundation (http://alamofire.org/)
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
FMDB: Copyright (c) 2008-2014 Flying Meat Inc.
libxml2: Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.
NUI: Copyright (C) 2012 by Tom Benner
Segment: Copyright (c) 2014 Segment.io, Inc.
WAAppRouting: Copyright © 2014, Wasappli
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
OpenSSL: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
zlib: Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
TIVO OPEN SOURCE NOTICES: MAVRIK & STREAM
If you have a TiVo Mavrik or TiVo Stream, the product may contain portions of the open source components listed below. For open source software included in this product in executable form, if required by the applicable open source license, you may obtain a copy of the corresponding source code at any time during the period required by sending a money order or check for US$10 to: TiVo Inc., 2190 Gold Street, San Jose, CA 95002, attn: Legal Department. TiVo also makes source code available at opensource.tivo.com.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
actionjson: Copyright 2010 Maximilian Herkender
Android DevicePlayback.h: Copyright 2011, The Android Open Source Project
HTTP server: Copyright 2012 The Apache Software Foundation.
mdnsresponder: Copyright (c) 2002-2006 Apple Computer, Inc. All rights reserved.
xerces-c: Copyright 1999-2004 The Apache Software Foundation.
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
1. Definitions.
"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
"Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
"You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License.
"Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.
"Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.
"Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."
"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:
(a) You must give any other recipients of the Work or Derivative Works a copy of this License; and
(b) You must cause any modified files to carry prominent notices stating that You changed the files; and
(c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
(d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
aes: Copyright (c) 1998-2006, Brian Gladman, Worcester, UK. All rights reserved.
aftpd: Copyright (c) 1985, 1988, 1990 Regents of the University of California. All rights reserved.
bzip2: Copyright © 1996-2005 Julian R. Seward. All rights reserved.
curl: Copyright (c) 1996 - 2016, Daniel Stenberg, , and many contributors, see the THANKS file.
Flashcp.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe . All rights reserved.
FreeBSD (ftpd, ieee80211.h, init, rsh): Copyright (c) 1983, 1985, 1988, 1989, 1990, 1991, 1993 The Regents of the University of California. Copyright (c) 2001 Atsushi Onoe. Copyright (c) 2002-2005 Sam Leffler, Errno Consulting. All rights reserved.
hamcrest-as3: Copyright (c) 2009 the original author or authors. All rights reserved.
iperf: Copyright © 1999-2007, The Board of Trustees of the University of Illinois. All Rights Reserved.
iwidgets: Copyright 1995, 1997 DSC Technologies Corporation. All rights reserved.
JavaCC: Copyright (c) 2006, Sun Microsystems, Inc. All rights reserved.
java-game-lib: Copyright (c) 2002-2007 Lightweight Java Game Library Project. All rights reserved.
Jinput: Copyright (c) 2003 Sun Microsystems, Inc. All Rights Reserved.
JLine: Copyright (c) 2002-2006, Marc Prud'hommeaux
knopflerfish: Copyright (c) 2003-@YEAR@, KNOPFLERFISH project. All rights reserved.
libmng: Copyright (c) 2000-2007 Gerard Juyn (gerard@libmng.com). For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Gerard Juyn, Glenn Randers-Pehrson.
libvpx: Copyright (c) 2010, The WebM Project authors. All rights reserved.
libpcap: Copyright (c) 1993, 1994, 1995, 1996, 1997 The Regents of the University of California. All rights reserved.
libwebp: Copyright (c) 2010, Google Inc. All rights reserved.
linenoise: Copyright (c) 2010-2014, Salvatore Sanfilippo , Copyright (c) 2010-2013, Pieter Noordhuis
memmove.c: Copyright (c) 1990, 1993 The Regents of the University of California. All rights reserved.
mock-as3: Copyright (c) 2007, ANYwebcam.com Pty Ltd. All rights reserved.
mtddebug.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe All rights reserved.
Neptune C++ Runtime System: Copyright (c) 2002-2010, Axiomatic Systems, LLC. All rights reserved.
NTT camellia.h: Copyright (c) 2006,2007 NTT (Nippon Telegraph and Telephone Corporation). All rights reserved.
nvi: Copyright (c) 1996, 1997 Sleepycat Software. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994, 1995, 1996 Keith Bostic. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994 The Regents of the University of California. All rights reserved.
objectweb-asm: Copyright (c) 2000-2011 INRIA, France Telecom. All rights reserved.
OggVorbis: Copyright (c) 1994-2011, Xiph.org Foundation http://www.xiph.org/
PCRE: Copyright (c) 1997-2015 University of Cambridge, Copyright(c) 2010-2015 Zoltan Herczeg, Copyright(c) 2009-2015 Zoltan Herczeg, Copyright (c) 2007-2012, Google Inc. All rights reserved.
PPP: Copyright (c) 1984-2000 Carnegie Mellon University. All rights reserved.
RSH: Copyright (c) 1983, 1990 The Regents of the University of California. All rights reserved.
SHA2 by Aaron D. Gifford: "Copyright (c) 2000-2001, Aaron D. Gifford. All rights reserved.
syslog: Copyright (c) 1983, 1993 The Regents of the University of California. All rights reserved.
strace: Copyright (c) 1991, 1992 Paul Kranenburg , Copyright (c) 1993 Branko Lankester , Copyright (c) 1993 Ulrich Pegelow , Copyright (c) 1995, 1996 Michael Elizabeth Chastain , Copyright (c) 1993, 1994, 1995, 1996 Rick Sladkey , Copyright (C) 1998-2001 Wichert Akkerman .
tcpdump: Copyright (c) 1982, 1986, 1993 The Regents of the University of California. All rights reserved.
thttpd: Copyright © 1995,1998,1999,2000,2001 by Jef Poskanzer . All rights reserved.
WebP: Copyright (c) 2010, Google Inc. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
Freetype: Portions of this software are copyright © 2006 The FreeTypeProject (www.freetype.org). All rights reserved.
//////////
GPL: The following notices are for software licensed under version 2 of the GNU General Public License. A copy of that license follows the notices.
bash: Copyright (C) 1994 Free Software Foundation, Inc.
bridge-utils: Copyright (C) 2000 Lennert Buytenhek
busybox: Copyright (c) 1999-2004 by Erik Andersen. All rights reserved. Copyright (c) 2005-2006 Rob Landley.
cpio: Copyright (C) 1995 Free Software Foundation, Inc.
dnsmasq: Copyright (c) 2000-2021 Simon Kelley, source code available from http://www.thekelleys.org.uk/dnsmasq/
e2fsprogs: Copyright 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 by Theodore Ts'o.
fuse: Copyright (C) 2001-2007 Miklos Szeredi .
ftp_lib.tcl: (c) 1995-1999 Jeffrey Hobbs, Copyright (c) 1996-1999 Steffen Traeger.
gzip: Copyright (C) 1992-1993 Jean-loup Gailly.
iproute2: Copyright iproute2 authors.
iptables: Copyright iptables authors.
libstdc++: Copyright (c) 2006, 2007, 2008 Free Software Foundation, Inc.
linux kernel: Copyright Linux Torvalds and others.
lrzsz: Copyright (C) until 1988 Chuck Forsberg (Omen Technology INC). Copyright (C) 1994 Matt Porter, Michael D. Black. Copyright (C) 1996, 1997 Uwe Ohse.
mount: Copyright mount authors.
mtd-utils: Copyright mtd-utils authors.
net-tools: Copyright 1988-1993 MicroWalt Corporation.
nfsmount.c:Copyright (c) 1993 Rick Sladkey.
openvpn: Copyright (C) 2002-2010 OpenVPN Technologies, Inc. .
rp-l2tp: Copyright (C) 2002 by Roaring Penguin Software Inc.
smartmontools: Copyright (C) 2002-9 Bruce Allen
squid: Copyright (C) 2001 by the Regents of the University of California, with all rights reserved.
sysklogd: Copyright (c) 1995, 1996 Dr. G.W. Wettstein . Copyright (c) 1996 Enjellic Systems Development. Copyright (c) 1997-2007 Martin Schulze .
tnlited: Copyright (c) Sam Creasey .
unscd: Copyright (C) 2007 Denys Vlasenko.
wireless-tools: Copyright (c) 1997-2002 Jean Tourrilhes .
wpa_supplicant: Copyright (c) Jouni Malinen and others.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.
Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification ".) Each licensee is addressed as "you".
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the program's name and an idea of what it does.
Copyright (C) yyyy name of author
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA.
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type ‘show w’. This is free software, and you are welcome to redistribute it under certain conditions; type ‘show c’ for details.
The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than ‘show w’ and ‘show c’; they could even be mouse-clicks or menu items-- whatever suits your program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program ‘ Gnomovision’ (which makes passes at compilers) written by James Hacker.
signature of Ty Coon, 1 April 1989
Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License.
//////////
Independent JPEG Group: This software is based in part on the work of the Independent JPEG Group.
//////////
LGPL: The following notices are for software licensed under version 2.1 of the GNU Lesser General Public License. A copy of that license follows the notices.
DirectFB: (c) Copyright 2001-2007 The DirectFB Organization (directfb.org). (c) Copyright 2000-2004 Convergence (integrated media) GmbH. All rights reserved.
FFmpeg: Copyright (c) 2000, 2001 Fabrice Bellard. Copyright (c) 2002-2004 Michael Niedermayer . Copyright (c) 2010 Loren Merritt.
GNU C Library (glibc): Copyright (C) 1995-2011 Free Software Foundation, Inc.
GRAPHITE2: Copyright 2010, SIL International. All rights reserved.
Gstreamer, Gstreamer plugins (base, good, bad):Copyright (c) GStreamer.org and others.
libcdaudio: Copyright (C)1998-99 Tony Arcieri . Parts Copyright (C)1999 Quinton Dolan .
libcap-ng: Copyright 2009, 2013 Red Hat Inc., Durham, North Carolina. All Rights Reserved.
libnl:Copyright (c) Thomas Graf and others.
libsoup: Copyright (c) Alex Graveley, Dick Porter, Miguel De Icaza and others.
libssh: Copyright (c) Aris Adamantiadis, Andreas Schneider and others
libusb: Copyright (c) 2000-2003 Johannes Erdfelt All rights reserved.
libwebsockets: Copyright (C) 2010 Andy Green .
lvm2: Copyright (C) 2008,2009 Red Hat, Inc. All rights reserved.
lzma utils: Copyright (C) 1999-2005 Igor Pavlov. Copyright (C) 2005 Lasse Collin.
mxml: Copyright (c) Michael R Sweet.
neon: Copyright (C) 1999-2008 Joe Orton . Portions are: Copyright (C) Aleix Conchillo Flaque , Copyright (C) Arfrever Frehtes Taifersar Arahesis, Copyright (C) Arun Garg , Copyright (C) Daniel Stenberg , Copyright (C) Free Software Foundation, Inc., Copyright (C) Henrik Holst , Copyright (C) Jiang Lei , Copyright (C) Kai Sommerfeld , Copyright (C) Karl Ove Hufthammer, Copyright (C) Michael Sobolev, Copyright (C) Nobuyuki Tsuchimura , Copyright (C) Sylvain Glaize , Copyright (C) Thomas Schultz , Copyright (C) Vladimir Berezniker @ http://public.xdi.org/=vmpn, Copyright (C) Yves Martin .
GNU LESSER GENERAL PUBLIC LICENSE
Version 2.1, February 1999
Copyright (C) 1991, 1999 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
[This is the first released version of the Lesser GPL. It also counts as the successor of the GNU Library Public License, version 2, hence the version number 2.1.]
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public Licenses are intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This license, the Lesser General Public License, applies to some specially designated software packages--typically libraries--of the Free Software Foundation and other authors who decide to use it. You can use it too, but we suggest you first think carefully about whether this license or the ordinary General Public License is the better strategy to use in any particular case, based on the explanations below.
When we speak of free software, we are referring to freedom of use, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish); that you receive source code or can get it if you want it; that you can change the software and use pieces of it in new free programs; and that you are informed that you can do these things.
To protect your rights, we need to make restrictions that forbid distributors to deny you these rights or to ask you to surrender these rights. These restrictions translate to certain responsibilities for you if you distribute copies of the library or if you modify it.
For example, if you distribute copies of the library, whether gratis or for a fee, you must give the recipients all the rights that we gave you. You must make sure that they, too, receive or can get the source code. If you link other code with the library, you must provide complete object files to the recipients, so that they can relink them with the library after making changes to the library and recompiling it. And you must show them these terms so they know their rights.
We protect your rights with a two-step method: (1) we copyright the library, and (2) we offer you this license, which gives you legal permission to copy, distribute and/or modify the library.
To protect each distributor, we want to make it very clear that there is no warranty for the free library. Also, if the library is modified by someone else and passed on, the recipients should know that what they have is not the original version, so that the original author's reputation will not be affected by problems that might be introduced by others.
Finally, software patents pose a constant threat to the existence of any free program. We wish to make sure that a company cannot effectively restrict the users of a free program by obtaining a restrictive license from a patent holder. Therefore, we insist that any patent license obtained for a version of the library must be consistent with the full freedom of use specified in this license.
Most GNU software, including some libraries, is covered by the ordinary GNU General Public License. This license, the GNU Lesser General Public License, applies to certain designated libraries, and is quite different from the ordinary General Public License. We use this license for certain libraries in order to permit linking those libraries into non-free programs.
When a program is linked with a library, whether statically or using a shared library, the combination of the two is legally speaking a combined work, a derivative of the original library. The ordinary General Public License therefore permits such linking only if the entire combination fits its criteria of freedom. The Lesser General Public License permits more lax criteria for linking other code with the library.
We call this license the "Lesser" General Public License because it does Less to protect the user's freedom than the ordinary General Public License. It also provides other free software developers Less of an advantage over competing non-free programs. These disadvantages are the reason we use the ordinary General Public License for many libraries. However, the Lesser license provides advantages in certain special circumstances.
For example, on rare occasions, there may be a special need to encourage the widest possible use of a certain library, so that it becomes a de-facto standard. To achieve this, non-free programs must be allowed to use the library. A more frequent case is that a free library does the same job as widely used non-free libraries. In this case, there is little to gain by limiting the free library to free software only, so we use the Lesser General Public License.
In other cases, permission to use a particular library in non-free programs enables a greater number of people to use a large body of free software. For example, permission to use the GNU C Library in non-free programs enables many more people to use the whole GNU operating system, as well as its variant, the GNU/Linux operating system.
Although the Lesser General Public License is Less protective of the users' freedom, it does ensure that the user of a program that is linked with the Library has the freedom and the wherewithal to run that program using a modified version of the Library.
The precise terms and conditions for copying, distribution and modification follow. Pay close attention to the difference between a "work based on the library" and a "work that uses the library". The former contains code derived from the library, whereas the latter must be combined with the library in order to run.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
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If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply, and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
12. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
13. The Free Software Foundation may publish revised and/or new versions of the Lesser General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Library specifies a version number of this License which applies to it and "any later version ", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Library does not specify a license version number, you may choose any version ever published by the Free Software Foundation.
14. If you wish to incorporate parts of the Library into other free programs whose distribution conditions are incompatible with these, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
15. BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
16. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE LIBRARY AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE LIBRARY (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Libraries
If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free software that everyone can redistribute and change. You can do so by permitting redistribution under these terms (or, alternatively, under the terms of the ordinary General Public License).
To apply these terms, attach the following notices to the library. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the library's name and an idea of what it does.
Copyright (C) year name of author
This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.
This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.
You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Also add information on how to contact you by electronic and paper mail.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the library, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the library ‘Frob’ (a library for tweaking knobs) written by James Random Hacker.
signature of Ty Coon, 1 April 1990
Ty Coon, President of Vice
That's all there is to it!
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
Bouncy Castle: Copyright (c) 2000 - 2008 The Legion Of The Bouncy Castle (http://www.bouncycastle.org).
biTStream: Copyright (c) 2010-2011 VideoLAN
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
DHCP: Copyright (c) 2004-2009 by Internet Systems Consortium, Inc. ("ISC"). Copyright (c) 1995-2003 by Internet Software Consortium.
expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper. Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
ICU4C: Copyright (c) 1995-2015 International Business Machines Corporation and others
IncrTCL: Copyright Lucent Technologies, Inc., and other parties.
Jansson: Copyright (c) 2009-2014 Petri Lehtinen
libffi: Copyright (c) 1996-2012 Anthony Green, Red Hat, Inc and others.
Open Mash (adpcm.c): Copyright 1992 by Stichting Mathematisch Centrum, Amsterdam, The Netherlands. All Rights Reserved
Pdisk: Copyright 1996,1997 by Apple Computer, Inc. All Rights Reserved
tcllib: Copyright Ajuba Solutions and other parties.
tclTk: Copyright the Regents of the University of California, Sun Microsystems, Inc., and other parties.
tcludp: Copyright (c) 1999-2003 by Columbia University; all rights reserved. Copyright (c) 2003-2006 Pat Thoyts
XFree86: Copyright (c) 1990, 1998 The Open Group
xntp3: (c) Copyright Tai Jin, 1988. All Rights Reserved. Hewlett-Packard Laboratories.
XScreensaver: Copyright (c) 1999, 2001 Jamie Zawinski
yajl:Copyright (c) 2007-2014, Lloyd Hilaiel
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
Openssl: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
Qualcomm Turing: Copyright C 2002, Qualcomm Inc. Written by Greg Rose
This software is free for commercial and non-commercial use subject to the following conditions:
Copyright remains vested in QUALCOMM Incorporated, and Copyright notices in the code are not to be removed. If this package is used in a product, QUALCOMM should be given attribution as the author of the Turing encryption algorithm. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
All advertising materials mentioning features or use of this software must display the following acknowledgement: This product includes software developed by QUALCOMM Incorporated.
THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publically available version or derivative of this code cannot be changed, that is, this code cannot simply be copied and put under another distribution license including the GNU Public License.
These encryption algorithms are covered by patents in the United States of America and other countries. A free and irrevocable license is hereby granted for the use of such patents to the extent required to utilize the Turing family of encryption algorithms for any purpose, subject to the condition that any commercial product utilising any of the Turing family of encryption algorithms should show the words "Encryption by QUALCOMM" either on the product or in the associated documentation.
//////////
rxspencer: Copyright 1992, 1993, 1994, 1997 Henry Spencer. All rights reserved. This software is not subject to any license of the American Telephone and Telegraph Company or of the Regents of the University of California.
Permission is granted to anyone to use this software for any purpose on any computer system, and to alter it and redistribute it, subject to the following restrictions:
1. The author is not responsible for the consequences of use of this software, no matter how awful, even if they arise from flaws in it.
2. The origin of this software must not be misrepresented, either by explicit claim or by omission. Since few users ever read sources, credits must appear in the documentation.
3. Altered versions must be plainly marked as such, and must not be misrepresented as being the original software. Since few users ever read sources, credits must appear in the documentation.
4. This notice may not be removed or altered.
//////////
Unicode License Agreement for Date Files & Software: Copyright © 1991-2011 Unicode, Inc. All rights reserved. Distributed under the Terms of Use in http://www.unicode.org/copyright.html.
Permission is hereby granted, free of charge, to any person obtaining a copy of the Unicode data files and any associated documentation (the "Data Files") or Unicode software and any associated documentation (the "Software") to deal in the Data Files or Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Data Files or Software, and to permit persons to whom the Data Files or Software are furnished to do so, provided that (a) the above copyright notice(s) and this permission notice appear with all copies of the Data Files or Software, (b) both the above copyright notice(s) and this permission notice appear in associated documentation, and (c) there is clear notice in each modified Data File or in the Software as well as in the documentation associated with the Data File(s) or Software that the data or software has been modified.
THE DATA FILES AND SOFTWARE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE DATA FILES OR SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in these Data Files or Software without prior written authorization of the copyright holder.
//////////
W3C: Copyright (c) 1997-2003 W3C, All Rights Reserved.
Permission to copy, modify, and distribute this software and its documentation, with or without modification, for any purpose and without fee or royalty is hereby granted, provided that you include the following on ALL copies of the software and documentation or portions thereof, including modifications:
The full text of this NOTICE in a location viewable to users of the redistributed or derivative work.
Any pre-existing intellectual property disclaimers, notices, or terms and conditions. If none exist, the W3C Software Short Notice should be included (hypertext is preferred, text is permitted) within the body of any redistributed or derivative code.
Notice of any changes or modifications to the files, including the date changes were made. (We recommend you provide URIs to the location from which the code is derived.)
Disclaimers
THIS SOFTWARE AND DOCUMENTATION IS PROVIDED "AS IS," AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS.
COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION.
The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the software without specific, written prior permission. Title to copyright in this software and any associated documentation will at all times remain with copyright holders.
Notes
This version: http://www.w3.org/Consortium/Legal/2002/copyright-software-20021231
This formulation of W3C's notice and license became active on December 31 2002. This version removes the copyright ownership notice such that this license can be used with materials other than those owned by the W3C, reflects that ERCIM is now a host of the W3C, includes references to this specific dated version of the license, and removes the ambiguous grant of "use". Otherwise, this version is the same as the previous version and is written so as to preserve the Free Software Foundation's assessment of GPL compatibility and OSI's certification under the Open Source Definition.
//////////
zlib: Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler.
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
TIVO OPEN SOURCE NOTICES (TIVO APPS FOR IOS & ANDROID)
These apps may contain portions of the open source components listed below.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: [XXX]
javax.jmdns: [XXX]
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
Splunk Mint: [XXX]
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
1. Definitions.
"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
"Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
"You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License.
"Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.
"Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.
"Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."
"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:
(a) You must give any other recipients of the Work or Derivative Works a copy of this License; and
(b) You must cause any modified files to carry prominent notices stating that You changed the files; and
(c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
(d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
CocoaLumberjack: Copyright (c) 2010-2016, Deusty, LLC. All rights reserved.
Nanohttpd: Copyright (c) 2012-2013 by Paul S. Hawke, 2001,2005-2013 by Jarno Elonen, 2010 by Konstantinos Togias All rights reserved.
NuiParse: Copyright (c) 2011, Thomas Davie. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
JM-H.264: Copyright (c) ISO/IEC 2004, 2005, 2006, 2007, 2008.
JM-H.264 IEC License
Software Copyright Licensing Disclaimer
This software module was originally developed by contributors to the course of the development of ISO/IEC 14496-10 for reference purposes and its performance may not have been optimized. This software module is an implementation of one or more tools as specified by ISO/IEC 14496-10. ISO/IEC gives users free license to this software module or modifications thereof. Those intending to use this software module in products are advised that its use may infringe existing patents. ISO/IEC have no liability for use of this software module or modifications thereof. The original contributors retain full rights to modify and use the code for their own purposes, and to assign or donate the code to third-parties.
This copyright notice must be included in all copies or derivative works.
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
AFNetworking: Copyright (c) 2011-2016 Alamofire Software Foundation (http://alamofire.org/)
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
FMDB: Copyright (c) 2008-2014 Flying Meat Inc.
libxml2: Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.
NUI: Copyright (C) 2012 by Tom Benner
WAAppRouting: Copyright © 2014, Wasappli
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
OpenSSL: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
zlib: Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
Analytics – iOS
The MIT License (MIT)
Copyright (c) 2016 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
SwipeCellKit
MIT License
Copyright (c) 2017 Jeremy Koch
http://jerkoch.com
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
analytics-android
The MIT License (MIT)
Copyright (c) 2014 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
RxAndroid
Copyright 2015 The RxAndroid authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxJava
Copyright (c) 2016-present, RxJava Contributors.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxKotlin
Copyright 2012 Netflix, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Exoplayer
Copyright (C) 2021 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Leak Canary
Copyright 2015 Square, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Guava
Copyright (C) 2009 The Guava Authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Apache Commons Text
Apache Commons Text
Copyright 2014-2020 The Apache Software Foundation
This product includes software developed at
The Apache Software Foundation (https://www.apache.org/).
Glide
Copyright 2014 Google, Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list
of conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
THIS SOFTWARE IS PROVIDED BY GOOGLE, INC. ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL GOOGLE, INC. OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of Google, Inc.
---------------------------------------------------------------------------------------------
License for third_party/disklrucache:
Copyright 2012 Jake Wharton
Copyright 2011 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
---------------------------------------------------------------------------------------------
License for third_party/gif_decoder:
Copyright (c) 2013 Xcellent Creations, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ---------------------------------------------------------------------------------------------
License for third_party/gif_encoder/AnimatedGifEncoder.java and
third_party/gif_encoder/LZWEncoder.java:
No copyright asserted on the source code of this class. May be used for any purpose, however, refer to the Unisys LZW patent for restrictions on use of the associated LZWEncoder class. Please forward any corrections to
kweiner@fmsware.com.
-----------------------------------------------------------------------------
License for third_party/gif_encoder/NeuQuant.java
Copyright (c) 1994 Anthony Dekker
NEUQUANT Neural-Net quantization algorithm by Anthony Dekker, 1994. See "Kohonen neural networks for optimal colour quantization" in "Network: Computation in Neural Systems" Vol. 5 (1994) pp 351-367. for a discussion of the algorithm.
Any party obtaining a copy of these files from the author, directly or indirectly, is granted, free of charge, a full and unrestricted irrevocable, world-wide, paid up, royalty-free, nonexclusive right and license to deal in this software and documentation files (the "Software"), including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons who receive copies from any such party to do so, with the only requirement being that this copyright notice remain intact.
Effective September 15th 2022 to July 12th 2023
DownloadTable of Contents
TiVo’s apps may contain portions of the open source components listed below.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: Copyright 2016 Alex Yanchenko
javax.jmdns: This project was originally developed by Arthur van Hoff under the GNU Lesser General Public License as jRendevous. It was moved to Sourceforge by Rick Blair and renamed to JmDNS with the Arthur's kind permission. It has been re-released under the Apache License, Version 2.0. In 2014, it has been moved from Sourceforge to Github by Kai Kreuzer with the kind approval from Arthur and Rick.
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
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//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
CocoaLumberjack: Copyright (c) 2010-2016, Deusty, LLC. All rights reserved.
Nanohttpd: Copyright (c) 2012-2013 by Paul S. Hawke, 2001,2005-2013 by Jarno Elonen, 2010 by Konstantinos Togias All rights reserved.
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Copyright (c) ,
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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
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JM-H.264: Copyright (c) ISO/IEC 2004, 2005, 2006, 2007, 2008.
JM-H.264 IEC License
Software Copyright Licensing Disclaimer
This software module was originally developed by contributors to the course of the development of ISO/IEC 14496-10 for reference purposes and its performance may not have been optimized. This software module is an implementation of one or more tools as specified by ISO/IEC 14496-10. ISO/IEC gives users free license to this software module or modifications thereof. Those intending to use this software module in products are advised that its use may infringe existing patents. ISO/IEC have no liability for use of this software module or modifications thereof. The original contributors retain full rights to modify and use the code for their own purposes, and to assign or donate the code to third-parties.
This copyright notice must be included in all copies or derivative works.
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MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
AFNetworking: Copyright (c) 2011-2016 Alamofire Software Foundation (http://alamofire.org/)
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
FMDB: Copyright (c) 2008-2014 Flying Meat Inc.
libxml2: Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.
NUI: Copyright (C) 2012 by Tom Benner
Segment: Copyright (c) 2014 Segment.io, Inc.
WAAppRouting: Copyright © 2014, Wasappli
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
OpenSSL: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
zlib: Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
TIVO OPEN SOURCE NOTICES: MAVRIK & STREAM
If you have a TiVo Mavrik or TiVo Stream, the product may contain portions of the open source components listed below. For open source software included in this product in executable form, if required by the applicable open source license, you may obtain a copy of the corresponding source code at any time during the period required by sending a money order or check for US$10 to: TiVo Inc., 2190 Gold Street, San Jose, CA 95002, attn: Legal Department. TiVo also makes source code available at opensource.tivo.com.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
actionjson: Copyright 2010 Maximilian Herkender
Android DevicePlayback.h: Copyright 2011, The Android Open Source Project
HTTP server: Copyright 2012 The Apache Software Foundation.
mdnsresponder: Copyright (c) 2002-2006 Apple Computer, Inc. All rights reserved.
xerces-c: Copyright 1999-2004 The Apache Software Foundation.
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
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4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:
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(b) You must cause any modified files to carry prominent notices stating that You changed the files; and
(c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
(d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
aes: Copyright (c) 1998-2006, Brian Gladman, Worcester, UK. All rights reserved.
aftpd: Copyright (c) 1985, 1988, 1990 Regents of the University of California. All rights reserved.
bzip2: Copyright © 1996-2005 Julian R. Seward. All rights reserved.
curl: Copyright (c) 1996 - 2016, Daniel Stenberg, , and many contributors, see the THANKS file.
Flashcp.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe . All rights reserved.
FreeBSD (ftpd, ieee80211.h, init, rsh): Copyright (c) 1983, 1985, 1988, 1989, 1990, 1991, 1993 The Regents of the University of California. Copyright (c) 2001 Atsushi Onoe. Copyright (c) 2002-2005 Sam Leffler, Errno Consulting. All rights reserved.
hamcrest-as3: Copyright (c) 2009 the original author or authors. All rights reserved.
iperf: Copyright © 1999-2007, The Board of Trustees of the University of Illinois. All Rights Reserved.
iwidgets: Copyright 1995, 1997 DSC Technologies Corporation. All rights reserved.
JavaCC: Copyright (c) 2006, Sun Microsystems, Inc. All rights reserved.
java-game-lib: Copyright (c) 2002-2007 Lightweight Java Game Library Project. All rights reserved.
Jinput: Copyright (c) 2003 Sun Microsystems, Inc. All Rights Reserved.
JLine: Copyright (c) 2002-2006, Marc Prud'hommeaux
knopflerfish: Copyright (c) 2003-@YEAR@, KNOPFLERFISH project. All rights reserved.
libmng: Copyright (c) 2000-2007 Gerard Juyn (gerard@libmng.com). For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Gerard Juyn, Glenn Randers-Pehrson.
libvpx: Copyright (c) 2010, The WebM Project authors. All rights reserved.
libpcap: Copyright (c) 1993, 1994, 1995, 1996, 1997 The Regents of the University of California. All rights reserved.
libwebp: Copyright (c) 2010, Google Inc. All rights reserved.
linenoise: Copyright (c) 2010-2014, Salvatore Sanfilippo , Copyright (c) 2010-2013, Pieter Noordhuis
memmove.c: Copyright (c) 1990, 1993 The Regents of the University of California. All rights reserved.
mock-as3: Copyright (c) 2007, ANYwebcam.com Pty Ltd. All rights reserved.
mtddebug.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe All rights reserved.
Neptune C++ Runtime System: Copyright (c) 2002-2010, Axiomatic Systems, LLC. All rights reserved.
NTT camellia.h: Copyright (c) 2006,2007 NTT (Nippon Telegraph and Telephone Corporation). All rights reserved.
nvi: Copyright (c) 1996, 1997 Sleepycat Software. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994, 1995, 1996 Keith Bostic. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994 The Regents of the University of California. All rights reserved.
objectweb-asm: Copyright (c) 2000-2011 INRIA, France Telecom. All rights reserved.
OggVorbis: Copyright (c) 1994-2011, Xiph.org Foundation http://www.xiph.org/
PCRE: Copyright (c) 1997-2015 University of Cambridge, Copyright(c) 2010-2015 Zoltan Herczeg, Copyright(c) 2009-2015 Zoltan Herczeg, Copyright (c) 2007-2012, Google Inc. All rights reserved.
PPP: Copyright (c) 1984-2000 Carnegie Mellon University. All rights reserved.
RSH: Copyright (c) 1983, 1990 The Regents of the University of California. All rights reserved.
SHA2 by Aaron D. Gifford: "Copyright (c) 2000-2001, Aaron D. Gifford. All rights reserved.
syslog: Copyright (c) 1983, 1993 The Regents of the University of California. All rights reserved.
strace: Copyright (c) 1991, 1992 Paul Kranenburg , Copyright (c) 1993 Branko Lankester , Copyright (c) 1993 Ulrich Pegelow , Copyright (c) 1995, 1996 Michael Elizabeth Chastain , Copyright (c) 1993, 1994, 1995, 1996 Rick Sladkey , Copyright (C) 1998-2001 Wichert Akkerman .
tcpdump: Copyright (c) 1982, 1986, 1993 The Regents of the University of California. All rights reserved.
thttpd: Copyright © 1995,1998,1999,2000,2001 by Jef Poskanzer . All rights reserved.
WebP: Copyright (c) 2010, Google Inc. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
Freetype: Portions of this software are copyright © 2006 The FreeTypeProject (www.freetype.org). All rights reserved.
//////////
GPL: The following notices are for software licensed under version 2 of the GNU General Public License. A copy of that license follows the notices.
bash: Copyright (C) 1994 Free Software Foundation, Inc.
bridge-utils: Copyright (C) 2000 Lennert Buytenhek
busybox: Copyright (c) 1999-2004 by Erik Andersen. All rights reserved. Copyright (c) 2005-2006 Rob Landley.
cpio: Copyright (C) 1995 Free Software Foundation, Inc.
dnsmasq: Copyright (c) 2000-2021 Simon Kelley, source code available from http://www.thekelleys.org.uk/dnsmasq/
e2fsprogs: Copyright 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 by Theodore Ts'o.
fuse: Copyright (C) 2001-2007 Miklos Szeredi .
ftp_lib.tcl: (c) 1995-1999 Jeffrey Hobbs, Copyright (c) 1996-1999 Steffen Traeger.
gzip: Copyright (C) 1992-1993 Jean-loup Gailly.
iproute2: Copyright iproute2 authors.
iptables: Copyright iptables authors.
libstdc++: Copyright (c) 2006, 2007, 2008 Free Software Foundation, Inc.
linux kernel: Copyright Linux Torvalds and others.
lrzsz: Copyright (C) until 1988 Chuck Forsberg (Omen Technology INC). Copyright (C) 1994 Matt Porter, Michael D. Black. Copyright (C) 1996, 1997 Uwe Ohse.
mount: Copyright mount authors.
mtd-utils: Copyright mtd-utils authors.
net-tools: Copyright 1988-1993 MicroWalt Corporation.
nfsmount.c:Copyright (c) 1993 Rick Sladkey.
openvpn: Copyright (C) 2002-2010 OpenVPN Technologies, Inc. .
rp-l2tp: Copyright (C) 2002 by Roaring Penguin Software Inc.
smartmontools: Copyright (C) 2002-9 Bruce Allen
squid: Copyright (C) 2001 by the Regents of the University of California, with all rights reserved.
sysklogd: Copyright (c) 1995, 1996 Dr. G.W. Wettstein . Copyright (c) 1996 Enjellic Systems Development. Copyright (c) 1997-2007 Martin Schulze .
tnlited: Copyright (c) Sam Creasey .
unscd: Copyright (C) 2007 Denys Vlasenko.
wireless-tools: Copyright (c) 1997-2002 Jean Tourrilhes .
wpa_supplicant: Copyright (c) Jouni Malinen and others.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.
Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification ".) Each licensee is addressed as "you".
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the program's name and an idea of what it does.
Copyright (C) yyyy name of author
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA.
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type ‘show w’. This is free software, and you are welcome to redistribute it under certain conditions; type ‘show c’ for details.
The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than ‘show w’ and ‘show c’; they could even be mouse-clicks or menu items-- whatever suits your program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program ‘ Gnomovision’ (which makes passes at compilers) written by James Hacker.
signature of Ty Coon, 1 April 1989
Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License.
//////////
Independent JPEG Group: This software is based in part on the work of the Independent JPEG Group.
//////////
LGPL: The following notices are for software licensed under version 2.1 of the GNU Lesser General Public License. A copy of that license follows the notices.
DirectFB: (c) Copyright 2001-2007 The DirectFB Organization (directfb.org). (c) Copyright 2000-2004 Convergence (integrated media) GmbH. All rights reserved.
FFmpeg: Copyright (c) 2000, 2001 Fabrice Bellard. Copyright (c) 2002-2004 Michael Niedermayer . Copyright (c) 2010 Loren Merritt.
GNU C Library (glibc): Copyright (C) 1995-2011 Free Software Foundation, Inc.
GRAPHITE2: Copyright 2010, SIL International. All rights reserved.
Gstreamer, Gstreamer plugins (base, good, bad):Copyright (c) GStreamer.org and others.
libcdaudio: Copyright (C)1998-99 Tony Arcieri . Parts Copyright (C)1999 Quinton Dolan .
libcap-ng: Copyright 2009, 2013 Red Hat Inc., Durham, North Carolina. All Rights Reserved.
libnl:Copyright (c) Thomas Graf and others.
libsoup: Copyright (c) Alex Graveley, Dick Porter, Miguel De Icaza and others.
libssh: Copyright (c) Aris Adamantiadis, Andreas Schneider and others
libusb: Copyright (c) 2000-2003 Johannes Erdfelt All rights reserved.
libwebsockets: Copyright (C) 2010 Andy Green .
lvm2: Copyright (C) 2008,2009 Red Hat, Inc. All rights reserved.
lzma utils: Copyright (C) 1999-2005 Igor Pavlov. Copyright (C) 2005 Lasse Collin.
mxml: Copyright (c) Michael R Sweet.
neon: Copyright (C) 1999-2008 Joe Orton . Portions are: Copyright (C) Aleix Conchillo Flaque , Copyright (C) Arfrever Frehtes Taifersar Arahesis, Copyright (C) Arun Garg , Copyright (C) Daniel Stenberg , Copyright (C) Free Software Foundation, Inc., Copyright (C) Henrik Holst , Copyright (C) Jiang Lei , Copyright (C) Kai Sommerfeld , Copyright (C) Karl Ove Hufthammer, Copyright (C) Michael Sobolev, Copyright (C) Nobuyuki Tsuchimura , Copyright (C) Sylvain Glaize , Copyright (C) Thomas Schultz , Copyright (C) Vladimir Berezniker @ http://public.xdi.org/=vmpn, Copyright (C) Yves Martin .
GNU LESSER GENERAL PUBLIC LICENSE
Version 2.1, February 1999
Copyright (C) 1991, 1999 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
[This is the first released version of the Lesser GPL. It also counts as the successor of the GNU Library Public License, version 2, hence the version number 2.1.]
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public Licenses are intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This license, the Lesser General Public License, applies to some specially designated software packages--typically libraries--of the Free Software Foundation and other authors who decide to use it. You can use it too, but we suggest you first think carefully about whether this license or the ordinary General Public License is the better strategy to use in any particular case, based on the explanations below.
When we speak of free software, we are referring to freedom of use, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish); that you receive source code or can get it if you want it; that you can change the software and use pieces of it in new free programs; and that you are informed that you can do these things.
To protect your rights, we need to make restrictions that forbid distributors to deny you these rights or to ask you to surrender these rights. These restrictions translate to certain responsibilities for you if you distribute copies of the library or if you modify it.
For example, if you distribute copies of the library, whether gratis or for a fee, you must give the recipients all the rights that we gave you. You must make sure that they, too, receive or can get the source code. If you link other code with the library, you must provide complete object files to the recipients, so that they can relink them with the library after making changes to the library and recompiling it. And you must show them these terms so they know their rights.
We protect your rights with a two-step method: (1) we copyright the library, and (2) we offer you this license, which gives you legal permission to copy, distribute and/or modify the library.
To protect each distributor, we want to make it very clear that there is no warranty for the free library. Also, if the library is modified by someone else and passed on, the recipients should know that what they have is not the original version, so that the original author's reputation will not be affected by problems that might be introduced by others.
Finally, software patents pose a constant threat to the existence of any free program. We wish to make sure that a company cannot effectively restrict the users of a free program by obtaining a restrictive license from a patent holder. Therefore, we insist that any patent license obtained for a version of the library must be consistent with the full freedom of use specified in this license.
Most GNU software, including some libraries, is covered by the ordinary GNU General Public License. This license, the GNU Lesser General Public License, applies to certain designated libraries, and is quite different from the ordinary General Public License. We use this license for certain libraries in order to permit linking those libraries into non-free programs.
When a program is linked with a library, whether statically or using a shared library, the combination of the two is legally speaking a combined work, a derivative of the original library. The ordinary General Public License therefore permits such linking only if the entire combination fits its criteria of freedom. The Lesser General Public License permits more lax criteria for linking other code with the library.
We call this license the "Lesser" General Public License because it does Less to protect the user's freedom than the ordinary General Public License. It also provides other free software developers Less of an advantage over competing non-free programs. These disadvantages are the reason we use the ordinary General Public License for many libraries. However, the Lesser license provides advantages in certain special circumstances.
For example, on rare occasions, there may be a special need to encourage the widest possible use of a certain library, so that it becomes a de-facto standard. To achieve this, non-free programs must be allowed to use the library. A more frequent case is that a free library does the same job as widely used non-free libraries. In this case, there is little to gain by limiting the free library to free software only, so we use the Lesser General Public License.
In other cases, permission to use a particular library in non-free programs enables a greater number of people to use a large body of free software. For example, permission to use the GNU C Library in non-free programs enables many more people to use the whole GNU operating system, as well as its variant, the GNU/Linux operating system.
Although the Lesser General Public License is Less protective of the users' freedom, it does ensure that the user of a program that is linked with the Library has the freedom and the wherewithal to run that program using a modified version of the Library.
The precise terms and conditions for copying, distribution and modification follow. Pay close attention to the difference between a "work based on the library" and a "work that uses the library". The former contains code derived from the library, whereas the latter must be combined with the library in order to run.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License Agreement applies to any software library or other program which contains a notice placed by the copyright holder or other authorized party saying it may be distributed under the terms of this Lesser General Public License (also called "this License"). Each licensee is addressed as "you".
A "library" means a collection of software functions and/or data prepared so as to be conveniently linked with application programs (which use some of those functions and data) to form executables.
The "Library", below, refers to any such software library or work which has been distributed under these terms. A "work based on the Library" means either the Library or any derivative work under copyright law: that is to say, a work containing the Library or a portion of it, either verbatim or with modifications and/or translated straightforwardly into another language. (Hereinafter, translation is included without limitation in the term "modification".)
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Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running a program using the Library is not restricted, and output from such a program is covered only if its contents constitute a work based on the Library (independent of the use of the Library in a tool for writing it). Whether that is true depends on what the Library does and what the program that uses the Library does.
1. You may copy and distribute verbatim copies of the Library's complete source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and distribute a copy of this License along with the Library.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
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b) You must cause the files modified to carry prominent notices stating that you changed the files and the date of any change.
c) You must cause the whole of the work to be licensed at no charge to all third parties under the terms of this License.
d) If a facility in the modified Library refers to a function or a table of data to be supplied by an application program that uses the facility, other than as an argument passed when the facility is invoked, then you must make a good faith effort to ensure that, in the event an application does not supply such function or table, the facility still operates, and performs whatever part of its purpose remains meaningful.
(For example, a function in a library to compute square roots has a purpose that is entirely well-defined independent of the application. Therefore, Subsection 2d requires that any application-supplied function or table used by this function must be optional: if the application does not supply it, the square root function must still compute square roots.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Library, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Library, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Library.
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Once this change is made in a given copy, it is irreversible for that copy, so the ordinary GNU General Public License applies to all subsequent copies and derivative works made from that copy.
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However, linking a "work that uses the Library" with the Library creates an executable that is a derivative of the Library (because it contains portions of the Library), rather than a "work that uses the library" . The executable is therefore covered by this License. Section 6 states terms for distribution of such executables.
When a "work that uses the Library" uses material from a header file that is part of the Library, the object code for the work may be a derivative work of the Library even though the source code is not. Whether this is true is especially significant if the work can be linked without the Library, or if the work is itself a library. The threshold for this to be true is not precisely defined by law.
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If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply, and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
12. If the distribution and/or use of the Library is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Library under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
13. The Free Software Foundation may publish revised and/or new versions of the Lesser General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Library specifies a version number of this License which applies to it and "any later version ", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Library does not specify a license version number, you may choose any version ever published by the Free Software Foundation.
14. If you wish to incorporate parts of the Library into other free programs whose distribution conditions are incompatible with these, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
15. BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
16. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE LIBRARY AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE LIBRARY (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Libraries
If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free software that everyone can redistribute and change. You can do so by permitting redistribution under these terms (or, alternatively, under the terms of the ordinary General Public License).
To apply these terms, attach the following notices to the library. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the library's name and an idea of what it does.
Copyright (C) year name of author
This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.
This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.
You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Also add information on how to contact you by electronic and paper mail.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the library, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the library ‘Frob’ (a library for tweaking knobs) written by James Random Hacker.
signature of Ty Coon, 1 April 1990
Ty Coon, President of Vice
That's all there is to it!
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
Bouncy Castle: Copyright (c) 2000 - 2008 The Legion Of The Bouncy Castle (http://www.bouncycastle.org).
biTStream: Copyright (c) 2010-2011 VideoLAN
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
DHCP: Copyright (c) 2004-2009 by Internet Systems Consortium, Inc. ("ISC"). Copyright (c) 1995-2003 by Internet Software Consortium.
expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper. Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
ICU4C: Copyright (c) 1995-2015 International Business Machines Corporation and others
IncrTCL: Copyright Lucent Technologies, Inc., and other parties.
Jansson: Copyright (c) 2009-2014 Petri Lehtinen
libffi: Copyright (c) 1996-2012 Anthony Green, Red Hat, Inc and others.
Open Mash (adpcm.c): Copyright 1992 by Stichting Mathematisch Centrum, Amsterdam, The Netherlands. All Rights Reserved
Pdisk: Copyright 1996,1997 by Apple Computer, Inc. All Rights Reserved
tcllib: Copyright Ajuba Solutions and other parties.
tclTk: Copyright the Regents of the University of California, Sun Microsystems, Inc., and other parties.
tcludp: Copyright (c) 1999-2003 by Columbia University; all rights reserved. Copyright (c) 2003-2006 Pat Thoyts
XFree86: Copyright (c) 1990, 1998 The Open Group
xntp3: (c) Copyright Tai Jin, 1988. All Rights Reserved. Hewlett-Packard Laboratories.
XScreensaver: Copyright (c) 1999, 2001 Jamie Zawinski
yajl:Copyright (c) 2007-2014, Lloyd Hilaiel
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
Openssl: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
Qualcomm Turing: Copyright C 2002, Qualcomm Inc. Written by Greg Rose
This software is free for commercial and non-commercial use subject to the following conditions:
Copyright remains vested in QUALCOMM Incorporated, and Copyright notices in the code are not to be removed. If this package is used in a product, QUALCOMM should be given attribution as the author of the Turing encryption algorithm. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
All advertising materials mentioning features or use of this software must display the following acknowledgement: This product includes software developed by QUALCOMM Incorporated.
THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publically available version or derivative of this code cannot be changed, that is, this code cannot simply be copied and put under another distribution license including the GNU Public License.
These encryption algorithms are covered by patents in the United States of America and other countries. A free and irrevocable license is hereby granted for the use of such patents to the extent required to utilize the Turing family of encryption algorithms for any purpose, subject to the condition that any commercial product utilising any of the Turing family of encryption algorithms should show the words "Encryption by QUALCOMM" either on the product or in the associated documentation.
//////////
rxspencer: Copyright 1992, 1993, 1994, 1997 Henry Spencer. All rights reserved. This software is not subject to any license of the American Telephone and Telegraph Company or of the Regents of the University of California.
Permission is granted to anyone to use this software for any purpose on any computer system, and to alter it and redistribute it, subject to the following restrictions:
1. The author is not responsible for the consequences of use of this software, no matter how awful, even if they arise from flaws in it.
2. The origin of this software must not be misrepresented, either by explicit claim or by omission. Since few users ever read sources, credits must appear in the documentation.
3. Altered versions must be plainly marked as such, and must not be misrepresented as being the original software. Since few users ever read sources, credits must appear in the documentation.
4. This notice may not be removed or altered.
//////////
Unicode License Agreement for Date Files & Software: Copyright © 1991-2011 Unicode, Inc. All rights reserved. Distributed under the Terms of Use in http://www.unicode.org/copyright.html.
Permission is hereby granted, free of charge, to any person obtaining a copy of the Unicode data files and any associated documentation (the "Data Files") or Unicode software and any associated documentation (the "Software") to deal in the Data Files or Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Data Files or Software, and to permit persons to whom the Data Files or Software are furnished to do so, provided that (a) the above copyright notice(s) and this permission notice appear with all copies of the Data Files or Software, (b) both the above copyright notice(s) and this permission notice appear in associated documentation, and (c) there is clear notice in each modified Data File or in the Software as well as in the documentation associated with the Data File(s) or Software that the data or software has been modified.
THE DATA FILES AND SOFTWARE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE DATA FILES OR SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in these Data Files or Software without prior written authorization of the copyright holder.
//////////
W3C: Copyright (c) 1997-2003 W3C, All Rights Reserved.
Permission to copy, modify, and distribute this software and its documentation, with or without modification, for any purpose and without fee or royalty is hereby granted, provided that you include the following on ALL copies of the software and documentation or portions thereof, including modifications:
The full text of this NOTICE in a location viewable to users of the redistributed or derivative work.
Any pre-existing intellectual property disclaimers, notices, or terms and conditions. If none exist, the W3C Software Short Notice should be included (hypertext is preferred, text is permitted) within the body of any redistributed or derivative code.
Notice of any changes or modifications to the files, including the date changes were made. (We recommend you provide URIs to the location from which the code is derived.)
Disclaimers
THIS SOFTWARE AND DOCUMENTATION IS PROVIDED "AS IS," AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS.
COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION.
The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the software without specific, written prior permission. Title to copyright in this software and any associated documentation will at all times remain with copyright holders.
Notes
This version: http://www.w3.org/Consortium/Legal/2002/copyright-software-20021231
This formulation of W3C's notice and license became active on December 31 2002. This version removes the copyright ownership notice such that this license can be used with materials other than those owned by the W3C, reflects that ERCIM is now a host of the W3C, includes references to this specific dated version of the license, and removes the ambiguous grant of "use". Otherwise, this version is the same as the previous version and is written so as to preserve the Free Software Foundation's assessment of GPL compatibility and OSI's certification under the Open Source Definition.
//////////
zlib: Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler.
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
TIVO OPEN SOURCE NOTICES (TIVO APPS FOR IOS & ANDROID)
These apps may contain portions of the open source components listed below.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: [XXX]
javax.jmdns: [XXX]
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
Splunk Mint: [XXX]
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
1. Definitions.
"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
"Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
"You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License.
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"Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.
"Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."
"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions:
(a) You must give any other recipients of the Work or Derivative Works a copy of this License; and
(b) You must cause any modified files to carry prominent notices stating that You changed the files; and
(c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and
(d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
CocoaLumberjack: Copyright (c) 2010-2016, Deusty, LLC. All rights reserved.
Nanohttpd: Copyright (c) 2012-2013 by Paul S. Hawke, 2001,2005-2013 by Jarno Elonen, 2010 by Konstantinos Togias All rights reserved.
NuiParse: Copyright (c) 2011, Thomas Davie. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
JM-H.264: Copyright (c) ISO/IEC 2004, 2005, 2006, 2007, 2008.
JM-H.264 IEC License
Software Copyright Licensing Disclaimer
This software module was originally developed by contributors to the course of the development of ISO/IEC 14496-10 for reference purposes and its performance may not have been optimized. This software module is an implementation of one or more tools as specified by ISO/IEC 14496-10. ISO/IEC gives users free license to this software module or modifications thereof. Those intending to use this software module in products are advised that its use may infringe existing patents. ISO/IEC have no liability for use of this software module or modifications thereof. The original contributors retain full rights to modify and use the code for their own purposes, and to assign or donate the code to third-parties.
This copyright notice must be included in all copies or derivative works.
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
AFNetworking: Copyright (c) 2011-2016 Alamofire Software Foundation (http://alamofire.org/)
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
FMDB: Copyright (c) 2008-2014 Flying Meat Inc.
libxml2: Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.
NUI: Copyright (C) 2012 by Tom Benner
WAAppRouting: Copyright © 2014, Wasappli
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
OpenSSL: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
zlib: Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
Analytics – iOS
The MIT License (MIT)
Copyright (c) 2016 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
SwipeCellKit
MIT License
Copyright (c) 2017 Jeremy Koch
http://jerkoch.com
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
analytics-android
The MIT License (MIT)
Copyright (c) 2014 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
RxAndroid
Copyright 2015 The RxAndroid authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxJava
Copyright (c) 2016-present, RxJava Contributors.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
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Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxKotlin
Copyright 2012 Netflix, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
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Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Exoplayer
Copyright (C) 2021 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
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Leak Canary
Copyright 2015 Square, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
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Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Guava
Copyright (C) 2009 The Guava Authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
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Copyright 2014-2020 The Apache Software Foundation
This product includes software developed at
The Apache Software Foundation (https://www.apache.org/).
Glide
Copyright 2014 Google, Inc. All rights reserved.
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THIS SOFTWARE IS PROVIDED BY GOOGLE, INC. ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL GOOGLE, INC. OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
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License for third_party/disklrucache:
Copyright 2012 Jake Wharton
Copyright 2011 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
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License for third_party/gif_decoder:
Copyright (c) 2013 Xcellent Creations, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ---------------------------------------------------------------------------------------------
License for third_party/gif_encoder/AnimatedGifEncoder.java and
third_party/gif_encoder/LZWEncoder.java:
No copyright asserted on the source code of this class. May be used for any purpose, however, refer to the Unisys LZW patent for restrictions on use of the associated LZWEncoder class. Please forward any corrections to
kweiner@fmsware.com.
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License for third_party/gif_encoder/NeuQuant.java
Copyright (c) 1994 Anthony Dekker
NEUQUANT Neural-Net quantization algorithm by Anthony Dekker, 1994. See "Kohonen neural networks for optimal colour quantization" in "Network: Computation in Neural Systems" Vol. 5 (1994) pp 351-367. for a discussion of the algorithm.
Any party obtaining a copy of these files from the author, directly or indirectly, is granted, free of charge, a full and unrestricted irrevocable, world-wide, paid up, royalty-free, nonexclusive right and license to deal in this software and documentation files (the "Software"), including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons who receive copies from any such party to do so, with the only requirement being that this copyright notice remain intact.
Effective April 4th 2022 to September 15th 2022
DownloadTable of Contents
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: Copyright 2016 Alex Yanchenko
javax.jmdns: This project was originally developed by Arthur van Hoff under the GNU Lesser General Public License as jRendevous. It was moved to Sourceforge by Rick Blair and renamed to JmDNS with the Arthur's kind permission. It has been re-released under the Apache License, Version 2.0. In 2014, it has been moved from Sourceforge to Github by Kai Kreuzer with the kind approval from Arthur and Rick.
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
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Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
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This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
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The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
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actionjson: Copyright 2010 Maximilian Herkender
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(d) If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License.
You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
aes: Copyright (c) 1998-2006, Brian Gladman, Worcester, UK. All rights reserved.
aftpd: Copyright (c) 1985, 1988, 1990 Regents of the University of California. All rights reserved.
bzip2: Copyright © 1996-2005 Julian R. Seward. All rights reserved.
curl: Copyright (c) 1996 - 2016, Daniel Stenberg, , and many contributors, see the THANKS file.
Flashcp.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe . All rights reserved.
FreeBSD (ftpd, ieee80211.h, init, rsh): Copyright (c) 1983, 1985, 1988, 1989, 1990, 1991, 1993 The Regents of the University of California. Copyright (c) 2001 Atsushi Onoe. Copyright (c) 2002-2005 Sam Leffler, Errno Consulting. All rights reserved.
hamcrest-as3: Copyright (c) 2009 the original author or authors. All rights reserved.
iperf: Copyright © 1999-2007, The Board of Trustees of the University of Illinois. All Rights Reserved.
iwidgets: Copyright 1995, 1997 DSC Technologies Corporation. All rights reserved.
JavaCC: Copyright (c) 2006, Sun Microsystems, Inc. All rights reserved.
java-game-lib: Copyright (c) 2002-2007 Lightweight Java Game Library Project. All rights reserved.
Jinput: Copyright (c) 2003 Sun Microsystems, Inc. All Rights Reserved.
JLine: Copyright (c) 2002-2006, Marc Prud'hommeaux
knopflerfish: Copyright (c) 2003-@YEAR@, KNOPFLERFISH project. All rights reserved.
libmng: Copyright (c) 2000-2007 Gerard Juyn (gerard@libmng.com). For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Gerard Juyn, Glenn Randers-Pehrson.
libvpx: Copyright (c) 2010, The WebM Project authors. All rights reserved.
libpcap: Copyright (c) 1993, 1994, 1995, 1996, 1997 The Regents of the University of California. All rights reserved.
libwebp: Copyright (c) 2010, Google Inc. All rights reserved.
linenoise: Copyright (c) 2010-2014, Salvatore Sanfilippo , Copyright (c) 2010-2013, Pieter Noordhuis
memmove.c: Copyright (c) 1990, 1993 The Regents of the University of California. All rights reserved.
mock-as3: Copyright (c) 2007, ANYwebcam.com Pty Ltd. All rights reserved.
mtddebug.c: Copyright (c) 2d3D, Inc. Written by Abraham vd Merwe All rights reserved.
Neptune C++ Runtime System: Copyright (c) 2002-2010, Axiomatic Systems, LLC. All rights reserved.
NTT camellia.h: Copyright (c) 2006,2007 NTT (Nippon Telegraph and Telephone Corporation). All rights reserved.
nvi: Copyright (c) 1996, 1997 Sleepycat Software. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994, 1995, 1996 Keith Bostic. All rights reserved. Copyright (c) 1991, 1992, 1993, 1994 The Regents of the University of California. All rights reserved.
objectweb-asm: Copyright (c) 2000-2011 INRIA, France Telecom. All rights reserved.
OggVorbis: Copyright (c) 1994-2011, Xiph.org Foundation http://www.xiph.org/
PCRE: Copyright (c) 1997-2015 University of Cambridge, Copyright(c) 2010-2015 Zoltan Herczeg, Copyright(c) 2009-2015 Zoltan Herczeg, Copyright (c) 2007-2012, Google Inc. All rights reserved.
PPP: Copyright (c) 1984-2000 Carnegie Mellon University. All rights reserved.
RSH: Copyright (c) 1983, 1990 The Regents of the University of California. All rights reserved.
SHA2 by Aaron D. Gifford: "Copyright (c) 2000-2001, Aaron D. Gifford. All rights reserved.
syslog: Copyright (c) 1983, 1993 The Regents of the University of California. All rights reserved.
strace: Copyright (c) 1991, 1992 Paul Kranenburg , Copyright (c) 1993 Branko Lankester , Copyright (c) 1993 Ulrich Pegelow , Copyright (c) 1995, 1996 Michael Elizabeth Chastain , Copyright (c) 1993, 1994, 1995, 1996 Rick Sladkey , Copyright (C) 1998-2001 Wichert Akkerman .
tcpdump: Copyright (c) 1982, 1986, 1993 The Regents of the University of California. All rights reserved.
thttpd: Copyright © 1995,1998,1999,2000,2001 by Jef Poskanzer . All rights reserved.
WebP: Copyright (c) 2010, Google Inc. All rights reserved.
Copyright (c) ,
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
*Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
Freetype: Portions of this software are copyright © 2006 The FreeTypeProject (www.freetype.org). All rights reserved.
//////////
GPL: The following notices are for software licensed under version 2 of the GNU General Public License. A copy of that license follows the notices.
bash: Copyright (C) 1994 Free Software Foundation, Inc.
bridge-utils: Copyright (C) 2000 Lennert Buytenhek
busybox: Copyright (c) 1999-2004 by Erik Andersen. All rights reserved. Copyright (c) 2005-2006 Rob Landley.
cpio: Copyright (C) 1995 Free Software Foundation, Inc.
dnsmasq: Copyright (c) 2000-2021 Simon Kelley, source code available from http://www.thekelleys.org.uk/dnsmasq/
e2fsprogs: Copyright 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 by Theodore Ts'o.
fuse: Copyright (C) 2001-2007 Miklos Szeredi .
ftp_lib.tcl: (c) 1995-1999 Jeffrey Hobbs, Copyright (c) 1996-1999 Steffen Traeger.
gzip: Copyright (C) 1992-1993 Jean-loup Gailly.
iproute2: Copyright iproute2 authors.
iptables: Copyright iptables authors.
libstdc++: Copyright (c) 2006, 2007, 2008 Free Software Foundation, Inc.
linux kernel: Copyright Linux Torvalds and others.
lrzsz: Copyright (C) until 1988 Chuck Forsberg (Omen Technology INC). Copyright (C) 1994 Matt Porter, Michael D. Black. Copyright (C) 1996, 1997 Uwe Ohse.
mount: Copyright mount authors.
mtd-utils: Copyright mtd-utils authors.
net-tools: Copyright 1988-1993 MicroWalt Corporation.
nfsmount.c:Copyright (c) 1993 Rick Sladkey.
openvpn: Copyright (C) 2002-2010 OpenVPN Technologies, Inc. .
rp-l2tp: Copyright (C) 2002 by Roaring Penguin Software Inc.
smartmontools: Copyright (C) 2002-9 Bruce Allen
squid: Copyright (C) 2001 by the Regents of the University of California, with all rights reserved.
sysklogd: Copyright (c) 1995, 1996 Dr. G.W. Wettstein . Copyright (c) 1996 Enjellic Systems Development. Copyright (c) 1997-2007 Martin Schulze .
tnlited: Copyright (c) Sam Creasey .
unscd: Copyright (C) 2007 Denys Vlasenko.
wireless-tools: Copyright (c) 1997-2002 Jean Tourrilhes .
wpa_supplicant: Copyright (c) Jouni Malinen and others.
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation's software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software.
Also, for each author's protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors' reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone's free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification ".) Each licensee is addressed as "you".
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice.
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and "any later version", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the program's name and an idea of what it does.
Copyright (C) yyyy name of author
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
You should have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA.
Also add information on how to contact you by electronic and paper mail.
If the program is interactive, make it output a short notice like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type ‘show w’. This is free software, and you are welcome to redistribute it under certain conditions; type ‘show c’ for details.
The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License. Of course, the commands you use may be called something other than ‘show w’ and ‘show c’; they could even be mouse-clicks or menu items-- whatever suits your program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the program, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the program ‘ Gnomovision’ (which makes passes at compilers) written by James Hacker.
signature of Ty Coon, 1 April 1989
Ty Coon, President of Vice
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License.
//////////
Independent JPEG Group: This software is based in part on the work of the Independent JPEG Group.
//////////
LGPL: The following notices are for software licensed under version 2.1 of the GNU Lesser General Public License. A copy of that license follows the notices.
DirectFB: (c) Copyright 2001-2007 The DirectFB Organization (directfb.org). (c) Copyright 2000-2004 Convergence (integrated media) GmbH. All rights reserved.
FFmpeg: Copyright (c) 2000, 2001 Fabrice Bellard. Copyright (c) 2002-2004 Michael Niedermayer . Copyright (c) 2010 Loren Merritt.
GNU C Library (glibc): Copyright (C) 1995-2011 Free Software Foundation, Inc.
GRAPHITE2: Copyright 2010, SIL International. All rights reserved.
Gstreamer, Gstreamer plugins (base, good, bad):Copyright (c) GStreamer.org and others.
libcdaudio: Copyright (C)1998-99 Tony Arcieri . Parts Copyright (C)1999 Quinton Dolan .
libcap-ng: Copyright 2009, 2013 Red Hat Inc., Durham, North Carolina. All Rights Reserved.
libnl:Copyright (c) Thomas Graf and others.
libsoup: Copyright (c) Alex Graveley, Dick Porter, Miguel De Icaza and others.
libssh: Copyright (c) Aris Adamantiadis, Andreas Schneider and others
libusb: Copyright (c) 2000-2003 Johannes Erdfelt All rights reserved.
libwebsockets: Copyright (C) 2010 Andy Green .
lvm2: Copyright (C) 2008,2009 Red Hat, Inc. All rights reserved.
lzma utils: Copyright (C) 1999-2005 Igor Pavlov. Copyright (C) 2005 Lasse Collin.
mxml: Copyright (c) Michael R Sweet.
neon: Copyright (C) 1999-2008 Joe Orton . Portions are: Copyright (C) Aleix Conchillo Flaque , Copyright (C) Arfrever Frehtes Taifersar Arahesis, Copyright (C) Arun Garg , Copyright (C) Daniel Stenberg , Copyright (C) Free Software Foundation, Inc., Copyright (C) Henrik Holst , Copyright (C) Jiang Lei , Copyright (C) Kai Sommerfeld , Copyright (C) Karl Ove Hufthammer, Copyright (C) Michael Sobolev, Copyright (C) Nobuyuki Tsuchimura , Copyright (C) Sylvain Glaize , Copyright (C) Thomas Schultz , Copyright (C) Vladimir Berezniker @ http://public.xdi.org/=vmpn, Copyright (C) Yves Martin .
GNU LESSER GENERAL PUBLIC LICENSE
Version 2.1, February 1999
Copyright (C) 1991, 1999 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
[This is the first released version of the Lesser GPL. It also counts as the successor of the GNU Library Public License, version 2, hence the version number 2.1.]
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public Licenses are intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This license, the Lesser General Public License, applies to some specially designated software packages--typically libraries--of the Free Software Foundation and other authors who decide to use it. You can use it too, but we suggest you first think carefully about whether this license or the ordinary General Public License is the better strategy to use in any particular case, based on the explanations below.
When we speak of free software, we are referring to freedom of use, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish); that you receive source code or can get it if you want it; that you can change the software and use pieces of it in new free programs; and that you are informed that you can do these things.
To protect your rights, we need to make restrictions that forbid distributors to deny you these rights or to ask you to surrender these rights. These restrictions translate to certain responsibilities for you if you distribute copies of the library or if you modify it.
For example, if you distribute copies of the library, whether gratis or for a fee, you must give the recipients all the rights that we gave you. You must make sure that they, too, receive or can get the source code. If you link other code with the library, you must provide complete object files to the recipients, so that they can relink them with the library after making changes to the library and recompiling it. And you must show them these terms so they know their rights.
We protect your rights with a two-step method: (1) we copyright the library, and (2) we offer you this license, which gives you legal permission to copy, distribute and/or modify the library.
To protect each distributor, we want to make it very clear that there is no warranty for the free library. Also, if the library is modified by someone else and passed on, the recipients should know that what they have is not the original version, so that the original author's reputation will not be affected by problems that might be introduced by others.
Finally, software patents pose a constant threat to the existence of any free program. We wish to make sure that a company cannot effectively restrict the users of a free program by obtaining a restrictive license from a patent holder. Therefore, we insist that any patent license obtained for a version of the library must be consistent with the full freedom of use specified in this license.
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TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
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NO WARRANTY
15. BECAUSE THE LIBRARY IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE LIBRARY, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE LIBRARY "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE LIBRARY IS WITH YOU. SHOULD THE LIBRARY PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
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END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Libraries
If you develop a new library, and you want it to be of the greatest possible use to the public, we recommend making it free software that everyone can redistribute and change. You can do so by permitting redistribution under these terms (or, alternatively, under the terms of the ordinary General Public License).
To apply these terms, attach the following notices to the library. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the " copyright" line and a pointer to where the full notice is found.
one line to give the library's name and an idea of what it does.
Copyright (C) year name of author
This library is free software; you can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation; either version 2.1 of the License, or (at your option) any later version.
This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.
You should have received a copy of the GNU Lesser General Public License along with this library; if not, write to the Free Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Also add information on how to contact you by electronic and paper mail.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a "copyright disclaimer" for the library, if necessary. Here is a sample; alter the names:
Yoyodyne, Inc., hereby disclaims all copyright interest in the library ‘Frob’ (a library for tweaking knobs) written by James Random Hacker.
signature of Ty Coon, 1 April 1990
Ty Coon, President of Vice
That's all there is to it!
//////////
MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
Bouncy Castle: Copyright (c) 2000 - 2008 The Legion Of The Bouncy Castle (http://www.bouncycastle.org).
biTStream: Copyright (c) 2010-2011 VideoLAN
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
DHCP: Copyright (c) 2004-2009 by Internet Systems Consortium, Inc. ("ISC"). Copyright (c) 1995-2003 by Internet Software Consortium.
expat: Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper. Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
ICU4C: Copyright (c) 1995-2015 International Business Machines Corporation and others
IncrTCL: Copyright Lucent Technologies, Inc., and other parties.
Jansson: Copyright (c) 2009-2014 Petri Lehtinen
libffi: Copyright (c) 1996-2012 Anthony Green, Red Hat, Inc and others.
Open Mash (adpcm.c): Copyright 1992 by Stichting Mathematisch Centrum, Amsterdam, The Netherlands. All Rights Reserved
Pdisk: Copyright 1996,1997 by Apple Computer, Inc. All Rights Reserved
tcllib: Copyright Ajuba Solutions and other parties.
tclTk: Copyright the Regents of the University of California, Sun Microsystems, Inc., and other parties.
tcludp: Copyright (c) 1999-2003 by Columbia University; all rights reserved. Copyright (c) 2003-2006 Pat Thoyts
XFree86: Copyright (c) 1990, 1998 The Open Group
xntp3: (c) Copyright Tai Jin, 1988. All Rights Reserved. Hewlett-Packard Laboratories.
XScreensaver: Copyright (c) 1999, 2001 Jamie Zawinski
yajl:Copyright (c) 2007-2014, Lloyd Hilaiel
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
Openssl: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
Qualcomm Turing: Copyright C 2002, Qualcomm Inc. Written by Greg Rose
This software is free for commercial and non-commercial use subject to the following conditions:
Copyright remains vested in QUALCOMM Incorporated, and Copyright notices in the code are not to be removed. If this package is used in a product, QUALCOMM should be given attribution as the author of the Turing encryption algorithm. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
All advertising materials mentioning features or use of this software must display the following acknowledgement: This product includes software developed by QUALCOMM Incorporated.
THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The license and distribution terms for any publically available version or derivative of this code cannot be changed, that is, this code cannot simply be copied and put under another distribution license including the GNU Public License.
These encryption algorithms are covered by patents in the United States of America and other countries. A free and irrevocable license is hereby granted for the use of such patents to the extent required to utilize the Turing family of encryption algorithms for any purpose, subject to the condition that any commercial product utilising any of the Turing family of encryption algorithms should show the words "Encryption by QUALCOMM" either on the product or in the associated documentation.
//////////
rxspencer: Copyright 1992, 1993, 1994, 1997 Henry Spencer. All rights reserved. This software is not subject to any license of the American Telephone and Telegraph Company or of the Regents of the University of California.
Permission is granted to anyone to use this software for any purpose on any computer system, and to alter it and redistribute it, subject to the following restrictions:
1. The author is not responsible for the consequences of use of this software, no matter how awful, even if they arise from flaws in it.
2. The origin of this software must not be misrepresented, either by explicit claim or by omission. Since few users ever read sources, credits must appear in the documentation.
3. Altered versions must be plainly marked as such, and must not be misrepresented as being the original software. Since few users ever read sources, credits must appear in the documentation.
4. This notice may not be removed or altered.
//////////
Unicode License Agreement for Date Files & Software: Copyright © 1991-2011 Unicode, Inc. All rights reserved. Distributed under the Terms of Use in http://www.unicode.org/copyright.html.
Permission is hereby granted, free of charge, to any person obtaining a copy of the Unicode data files and any associated documentation (the "Data Files") or Unicode software and any associated documentation (the "Software") to deal in the Data Files or Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Data Files or Software, and to permit persons to whom the Data Files or Software are furnished to do so, provided that (a) the above copyright notice(s) and this permission notice appear with all copies of the Data Files or Software, (b) both the above copyright notice(s) and this permission notice appear in associated documentation, and (c) there is clear notice in each modified Data File or in the Software as well as in the documentation associated with the Data File(s) or Software that the data or software has been modified.
THE DATA FILES AND SOFTWARE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE DATA FILES OR SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in these Data Files or Software without prior written authorization of the copyright holder.
//////////
W3C: Copyright (c) 1997-2003 W3C, All Rights Reserved.
Permission to copy, modify, and distribute this software and its documentation, with or without modification, for any purpose and without fee or royalty is hereby granted, provided that you include the following on ALL copies of the software and documentation or portions thereof, including modifications:
The full text of this NOTICE in a location viewable to users of the redistributed or derivative work.
Any pre-existing intellectual property disclaimers, notices, or terms and conditions. If none exist, the W3C Software Short Notice should be included (hypertext is preferred, text is permitted) within the body of any redistributed or derivative code.
Notice of any changes or modifications to the files, including the date changes were made. (We recommend you provide URIs to the location from which the code is derived.)
Disclaimers
THIS SOFTWARE AND DOCUMENTATION IS PROVIDED "AS IS," AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS.
COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION.
The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the software without specific, written prior permission. Title to copyright in this software and any associated documentation will at all times remain with copyright holders.
Notes
This version: http://www.w3.org/Consortium/Legal/2002/copyright-software-20021231
This formulation of W3C's notice and license became active on December 31 2002. This version removes the copyright ownership notice such that this license can be used with materials other than those owned by the W3C, reflects that ERCIM is now a host of the W3C, includes references to this specific dated version of the license, and removes the ambiguous grant of "use". Otherwise, this version is the same as the previous version and is written so as to preserve the Free Software Foundation's assessment of GPL compatibility and OSI's certification under the Open Source Definition.
//////////
zlib: Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler.
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
TIVO OPEN SOURCE NOTICES (TIVO APPS FOR IOS & ANDROID)
These apps may contain portions of the open source components listed below.
//////////
Apache: The following notices are for software licensed under version 2.0 of the Apache License. A copy of that license follows the notices.
Android Annotations: Copyright (C) 2010-2016 eBusiness Information, Excilys Group
Android Universal Image Loader: Copyright 2011-2015 Sergey Tarasevich
Apache Commons Codec: Copyright 2002-2011 The Apache Software Foundation. This product includes software developed by The Apache Software Foundation (http://www.apache.org/). src/test/org/apache/commons/codec/language/DoubleMetaphoneTest.java contains test data from http://aspell.sourceforge.net/test/batch0.tab. Copyright (C) 2002 Kevin Atkinson (kevina@gnu.org). Verbatim copying and distribution of this entire article is permitted in any medium, provided this notice is preserved.
Droidparts TextWatcherAdapter.java: [XXX]
javax.jmdns: [XXX]
Robotium: Copyright 2010, 2011 Jayway AB. This product includes software developed at Jayway AB (http://www.jayway.com/). Android Code Copyright 2005-2008 The Android Open Source Project. This product includes software developed as part of The Android Open Source Project (http://source.android.com).
Splunk Mint: [XXX]
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
1. Definitions.
"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
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"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
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"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.
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You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.
6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
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8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
APPENDIX: How to apply the Apache License to your work.
To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives.
Copyright [yyyy] [name of copyright owner]
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//////////
BSD: The following notices are for software licensed under the BSD license. A copy of that license follows the notices.
CocoaLumberjack: Copyright (c) 2010-2016, Deusty, LLC. All rights reserved.
Nanohttpd: Copyright (c) 2012-2013 by Paul S. Hawke, 2001,2005-2013 by Jarno Elonen, 2010 by Konstantinos Togias All rights reserved.
NuiParse: Copyright (c) 2011, Thomas Davie. All rights reserved.
Copyright (c) ,
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Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
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*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
//////////
JM-H.264: Copyright (c) ISO/IEC 2004, 2005, 2006, 2007, 2008.
JM-H.264 IEC License
Software Copyright Licensing Disclaimer
This software module was originally developed by contributors to the course of the development of ISO/IEC 14496-10 for reference purposes and its performance may not have been optimized. This software module is an implementation of one or more tools as specified by ISO/IEC 14496-10. ISO/IEC gives users free license to this software module or modifications thereof. Those intending to use this software module in products are advised that its use may infringe existing patents. ISO/IEC have no liability for use of this software module or modifications thereof. The original contributors retain full rights to modify and use the code for their own purposes, and to assign or donate the code to third-parties.
This copyright notice must be included in all copies or derivative works.
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MIT: The following notices are for software licensed under the MIT license. A copy of that license follows the notices.
AFNetworking: Copyright (c) 2011-2016 Alamofire Software Foundation (http://alamofire.org/)
c-ares: Copyright 1998 by the Massachusetts Institute of Technology.
FMDB: Copyright (c) 2008-2014 Flying Meat Inc.
libxml2: Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved.
NUI: Copyright (C) 2012 by Tom Benner
WAAppRouting: Copyright © 2014, Wasappli
Copyright (c)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
//////////
OpenSSL: Copyright (c) 1998-2016 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
//////////
zlib: Copyright (C) 1995-2013 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
//////////
Analytics – iOS
The MIT License (MIT)
Copyright (c) 2016 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
SwipeCellKit
MIT License
Copyright (c) 2017 Jeremy Koch
http://jerkoch.com
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
analytics-android
The MIT License (MIT)
Copyright (c) 2014 Segment.io, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
RxAndroid
Copyright 2015 The RxAndroid authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxJava
Copyright (c) 2016-present, RxJava Contributors.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
RxKotlin
Copyright 2012 Netflix, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License.
You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Exoplayer
Copyright (C) 2021 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Leak Canary
Copyright 2015 Square, Inc.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Guava
Copyright (C) 2009 The Guava Authors
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
Apache Commons Text
Apache Commons Text
Copyright 2014-2020 The Apache Software Foundation
This product includes software developed at
The Apache Software Foundation (https://www.apache.org/).
Glide
Copyright 2014 Google, Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list
of conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
THIS SOFTWARE IS PROVIDED BY GOOGLE, INC. ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL GOOGLE, INC. OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of Google, Inc.
---------------------------------------------------------------------------------------------
License for third_party/disklrucache:
Copyright 2012 Jake Wharton
Copyright 2011 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.
---------------------------------------------------------------------------------------------
License for third_party/gif_decoder:
Copyright (c) 2013 Xcellent Creations, Inc.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ---------------------------------------------------------------------------------------------
License for third_party/gif_encoder/AnimatedGifEncoder.java and
third_party/gif_encoder/LZWEncoder.java:
No copyright asserted on the source code of this class. May be used for any purpose, however, refer to the Unisys LZW patent for restrictions on use of the associated LZWEncoder class. Please forward any corrections to
kweiner@fmsware.com.
-----------------------------------------------------------------------------
License for third_party/gif_encoder/NeuQuant.java
Copyright (c) 1994 Anthony Dekker
NEUQUANT Neural-Net quantization algorithm by Anthony Dekker, 1994. See "Kohonen neural networks for optimal colour quantization" in "Network: Computation in Neural Systems" Vol. 5 (1994) pp 351-367. for a discussion of the algorithm.
Any party obtaining a copy of these files from the author, directly or indirectly, is granted, free of charge, a full and unrestricted irrevocable, world-wide, paid up, royalty-free, nonexclusive right and license to deal in this software and documentation files (the "Software"), including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons who receive copies from any such party to do so, with the only requirement being that this copyright notice remain intact.
Effective March 8th 2022 to April 4th 2022
DownloadTable of Contents
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Effective December 10th 2021 to March 8th 2022
DownloadTable of Contents
TIVO APPS FOR IOS, ANDROID & FIRE TV DEVICES
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
TIVO OPEN SOURCE NOTICES: MAVRIK & STREAM
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Effective February 28th 2017 to December 10th 2021
DownloadTable of Contents
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Effective February 16th 2017 to February 28th 2017
DownloadTable of Contents
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Version 2.0, January 2004
http://www.apache.org/licenses/
All rights reserved.
*Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
*Neither the name of the
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.]
Open Source Software
Effective September 15th 2022
DownloadTable of Contents
TiVo Roamio, TiVo Mini & TiVo Premiere
- Version 20.4.4 (.tar.gz)
- Version 20.2.1 (.tar.gz)
- Version 20.2.0 (.tar.gz)
- Version 14.9 (.tar.gz)
TiVo Stream
- Version 1.0 (.tar.gz)
Linux and MySQL
Effective February 28th 2017 to September 15th 2022
DownloadTable of Contents
- Version 20.4.4 (.tar.gz)
- Version 20.2.1 (.tar.gz)
- Version 20.2.0 (.tar.gz)
- Version 14.9 (.tar.gz)
- Version 1.0 (.tar.gz)
Effective February 15th 2017 to February 28th 2017
DownloadTable of Contents
- Version 20.4.4 (.tar.gz)
- Version 20.2.1 (.tar.gz)
- Version 20.2.0 (.tar.gz)
- Version 14.9 (.tar.gz)
- Version 1.0 (.tar.gz)
- TiVo - GNU/Linux Source Code
- TiVo - MySQL Source Code
Conflict Minerals Policy
Effective September 14th 2022
DownloadTable of Contents
TiVo Platform Technologies LLC (“TiVo” or “we”) is committed to sourcing components and materials from companies with shared values around human rights, ethics, and environmental responsibility. To that end, TiVo is working with our global supply chain to ensure compliance with the Securities and Exchange Commission’s (“SEC”) conflict minerals rules. We have established a conflict minerals compliance program that is designed to follow the framework established by the Organization for Economic Cooperation and Development (OECD). TiVo plans to utilize its implemented compliance program to improve supply chain accountability.
TiVo does not purchase metals directly from smelters or mines. We must rely on source information provided by our suppliers. TiVo requires that suppliers whose products contain tantalum, tin, gold, and tungsten submit information as to usage and sourcing utilizing a standard Conflict Minerals Reporting Template. If we become aware of a supplier whose supply chain includes metals from a conflict source we will take appropriate actions to work with our suppliers to remedy the situation.
We are committed to the safety, health and protection of people and the environment worldwide.
This policy is publicly available and may be found on our website at https://tivo.pactsafe.io/#conflict-minerals-policy
Any questions regarding this policy should be directed to TiVo Legal at legal@tivo.com.
Effective May 29th 2020 to September 14th 2022
DownloadTable of Contents
TiVo Corp. is committed to sourcing components and materials from companies with shared values around human rights, ethics, and environmental responsibility. To that end, TiVo is working with our global supply chain to ensure compliance with the Securities and Exchange Commission’s (“SEC”) conflict minerals rules. We have established a conflict minerals compliance program that is designed to follow the framework established by the Organization for Economic Cooperation and Development (OECD). TiVo plans to utilize its implemented compliance program to improve supply chain accountability.
TiVo does not purchase metals directly from smelters or mines. We must rely on source information provided by our suppliers. TiVo requires that suppliers whose products contain tantalum, tin, gold, and tungsten submit information as to usage and sourcing utilizing a standard Conflict Minerals Reporting Template. If we become aware of a supplier whose supply chain includes metals from a conflict source we will take appropriate actions to work with our suppliers to remedy the situation. TiVo.
We are committed to the safety, health and protection of people and the environment worldwide.
This policy is publicly available and may be found on our website at https://tivo.pactsafe.io/#conflict-minerals-policy
Any questions regarding this policy should be directed to TiVo Legal at legal@tivo.com.
Effective February 15th 2017 to May 29th 2020
DownloadTable of Contents
Extended Warranty Service Agreement
Effective February 15th 2017
DownloadTable of Contents
- You must obtain authorization prior to the receipt of a replacement Product by calling 1-877-FOR-TiVo (1-877-367-8486).
- Have your TiVo service number available.
- Instructions on obtaining a replacement will be given.
- You will be responsible for return shipping of your defective product.
- At Our determination. You will receive a replacement Product of like grade and quality. The replacement Product may at Our option be a future version or edition of your original Product. In all cases where a replacement cannot be made, You will receive reimbursement for the original purchase price of the Product, excluding sales tax and, delivery charges.
- We reserve the right to replace the Product with a remanufactured or refurbished Product.
- The replacement Product will be mailed to You at no cost.
B. Service or replacement required as a result of any alteration of the equipment, or repairs made by anyone other than a participating servicing dealer, an authorized service provider, its agents, distributors, contractors or licensees, or the use of supplies other than those recommended by the manufacturer.
C. Damage or other equipment failure due to the failure to maintain the equipment according to the owner's manual instructions (except accidental damage from handling claims), abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions. acts of war, acts of God or other force majeure events.
D. Service or replacement necessary because of improper storage, improper ventilation, reconfiguration of equipment, or the failure to place the equipment in an area that complies with the manufacturer's published space or environmental requirements.
E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used. Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.
F. Equipment used commercially or in a commercial setting or equipment sold as a rental.
G. Cosmetic damage such as, but not limited to scratches, dents, rust, stains.
H. Nonfunctional parts such as, but not limited to, plastics or finishes. Expendable or lost items, such as, but not limited to ear buds or head phones.
I. Consumable items; consumable items are defined as any part that is considered consumable by the manufacturer and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not.
J. Pre-existing conditions (incurred prior to the effective date of coverage) known to You.
K. In-warranty parts not provided or shipped by the manufacturer. Operational or mechanical failure covered by manufacturer's recall, manufacturer's warranty extension, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise).
L. Consequential damages as a result of malfunctioning of or damage to an operating part of the covered equipment, or damages as a result of any repairs or replacements under this agreement Damages caused by delays in rendering service or loss of use during the period that the Product is at the authorized service center or otherwise awaiting parts are not covered. You are responsible for creating back-ups of all Your data and software on a regular basis.
M. Operational or mechanical failure which is not reported prior to expiration of this Contract.
N. Equipment sold without a manufacturer's warranty or sold "as is" is not covered.
O. Loss or damage as a result of violation of existing federal, state and municipal codes including. but not limited to power surge and spike resulting from a violation of those codes.
P. Transit or delivery damage, damage caused by packing. unpacking, assembly, installation, or removal. Short circuit, loss of use, lack of maintenance, bodily injury, adjustments, periodic checkups or maintenance.
Q. Any cost recoverable under an insurance policy issued to you (in such case, this Contract will cover any applicable deductible).
R. Any software, including but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data where such software is not provided by TiVo.
S. Equipment where the TiVo service number does not match the Product covered under this contract.
TiVo® DVR Limited Warranty
Effective July 17th 2024
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TiVo Digital Video Recorder
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the TiVo DVR is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
New TiVo DVRs
TiVo warrants that any newly purchased TiVo DVR will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the DVR is first activated with TiVo service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo DVR will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the DVR will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo products on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo DVR, please contact TiVo Customer Support at 877-367-8486.
	
Refurbished TiVo DVRs
The above terms only apply to new TiVo DVR products. If you exchange your TiVo DVR for a replacement product, the exchange does not restart or extend any of the above set forth time periods, which continue to be calculated from the first service activation date of your original DVR.
When you exchange your TiVo DVR for a replacement product and the replacement is defective or inoperative, TiVo will provide you with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) for 90 days from the original exchange date.
What is excluded?
Your warranty does not cover:
- 	
- Labor charges for installation or setup of the DVR. 	
- Any taxes imposed on TiVo for units replaced or repaired under this warranty. 	
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. 	
- Replacement of the DVR because of misuse, accident, or lightning damage; or damages caused by unauthorized repair or other cause not within the control of TiVo. 	
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. 	
- Damages to, or viruses that may infect, the DVR or other devices arising from the use of unauthorized third-party devices in connection with the DVR. 	
- Incidental, indirect or consequential damages resulting from the DVR. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.) 	
- Damages resulting from or relating to a modification or adaptation that has been made to a DVR to enable it to operate in any country other than the United States. 	
- A DVR used for commercial or institutional purposes. 	
- Access connections (telephone or broadband), including charges from your communications provider. 	
- Purchases from unauthorized dealers and individuals. 	
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo DVR. Also keep the original box and packing material in case you need to return your TiVo DVR.
Before requesting service…
Please check the Troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo DVR, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the DVR needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo DVR below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN DVRS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE DVR, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from state to state.
Updated July 17, 2024
Effective July 17th 2024 to July 17th 2024
DownloadTable of Contents
Limited Warranty
TiVo Digital Video Recorder
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the TiVo DVR is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
New TiVo DVRs
TiVo warrants that any newly purchased TiVo DVR will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the DVR is first activated with TiVo service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo DVR will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the DVR will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo products on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo DVR, please contact TiVo Customer Support at 877-367-8486.
Refurbished TiVo DVRs
The above terms only apply to new TiVo DVR products. If you exchange your TiVo DVR for a replacement product, the exchange does not restart or extend any of the above set forth time periods, which continue to be calculated from the first service activation date of your original DVR.
When you exchange your TiVo DVR for a replacement product and the replacement is defective or inoperative, TiVo will provide you with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) for 90 days from the original exchange date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the DVR.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the DVR because of misuse, accident, or lightning damage; or damages caused by unauthorized repair or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the DVR or other devices arising from the use of unauthorized third-party devices in connection with the DVR.
- Incidental, indirect or consequential damages resulting from the DVR. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a DVR to enable it to operate in any country other than the United States.
- A DVR used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Purchases from unauthorized dealers and individuals.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo DVR. Also keep the original box and packing material in case you need to return your TiVo DVR.
Before requesting service…
Please check the Troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo DVR, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the DVR needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo DVR below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN DVRS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE DVR, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from state to state.
Updated July 17, 2024
Effective December 22nd 2023 to July 17th 2024
DownloadTable of Contents
TiVo Digital Video Recorder
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the TiVo DVR is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
New TiVo DVRs
TiVo warrants that any newly purchased TiVo DVR will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the DVR is first activated with TiVo service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo DVR will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the DVR will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the DVR becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo products on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo DVR, please contact TiVo Customer Support at 877-367-8486.
Refurbished TiVo DVRs
The above terms only apply to new TiVo DVR products. If you exchange your TiVo DVR for a replacement product, the exchange does not restart or extend any of the above-set forth time periods, which continue to be calculated from the first service activation date of your original DVR.
When you exchange your TiVo DVR for a replacement product and the replacement is defective or inoperative, TiVo will provide you with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) for 90 days from the original exchange date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the DVR.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the DVR because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the DVR for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the DVR or other devices arising from the use of unauthorized third-party devices in connection with the DVR.
- Incidental, indirect or consequential damages resulting from the DVR. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a DVR to enable it to operate in any country other than the United States.
- A DVR used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Purchases from unauthorized dealers and individuals.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo DVR. Also keep the original box and packing material in case you need to return your TiVo DVR.
Before requesting service…
Please check the Troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo DVR, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the DVR needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo DVR below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN DVRS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE DVR, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from state to state.
Effective August 2nd 2021 to December 22nd 2023
DownloadTable of Contents
TiVo Digital Video Recorder
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
What is covered?
What is excluded?
- Labor charges for installation or setup of the DVR.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the DVR because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the DVR for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the DVR or other devices arising from the use of unauthorized third-party devices in connection with the DVR.
- Incidental, indirect or consequential damages resulting from the DVR. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a DVR to enable it to operate in any country other than the country for which it was designed.
- A DVR used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
Make sure you keep…
Before requesting service…
To get warranty service…
To get out-of-warranty service…
Remember…
Effective February 15th 2017 to August 2nd 2021
DownloadTable of Contents
TiVo Digital Video Recorder
Ninety (90) Days Free Labor | One (1) Year Product Exchange
- Labor charges for installation or setup of the DVR.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the DVR because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the DVR for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the DVR or other devices arising from the use of unauthorized third-party devices in connection with the DVR.
- Incidental, indirect or consequential damages resulting from the DVR. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a DVR to enable it to operate in any country other than the country for which it was designed.
- A DVR used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
TiVo® Mini Limited Warranty
Effective July 17th 2024
DownloadTable of Contents
TiVo Mini
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase of the TiVo Mini to receive warranty service thereon. A sales receipt or other document showing that you purchased the TiVo Mini is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
TiVo warrants that any newly purchased TiVo Mini will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the TiVo Mini is first activated with TiVo Service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo Mini will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the TiVo Mini will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo Minis on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo Mini, please contact TiVo Customer Support at 877-367-8486.
Exchanging your TiVo Mini for a replacement product does not restart or extend any of the above set forth time periods, which continue to be calculated from the first service activation date of your original Mini. Therefore, when the warranty on your original Mini expires, the warranty on the replacement product similarly expires on that same date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the TiVo Mini.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the TiVo Mini because of misuse, accident, or lightning damage; or damages caused by unauthorized repair or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the TiVo Mini or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Mini.
- Incidental, indirect or consequential damages resulting from the TiVo Mini. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Mini to enable it to operate in any country other than the United States.
- A TiVo Mini used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Purchases from unauthorized dealers and individuals.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo Mini. Also keep the original box and packing material in case you need to return your TiVo Mini.
Before you request warranty service...
Please check the troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo Mini, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the TiVo Mini needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo Mini below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN MINIS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE MINI, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Effective July 17th 2024 to July 17th 2024
DownloadTable of Contents
Limited Warranty
TiVo Mini
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase of the TiVo Mini to receive warranty service thereon. A sales receipt or other document showing that you purchased the TiVo Mini is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
TiVo warrants that any newly purchased TiVo Mini will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the TiVo Mini is first activated with TiVo Service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo Mini will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the TiVo Mini will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo Minis on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo Mini, please contact TiVo Customer Support at 877-367-8486.
Exchanging your TiVo Mini for a replacement product does not restart or extend any of the above set forth time periods, which continue to be calculated from the first service activation date of your original Mini. Therefore, when the warranty on your original Mini expires, the warranty on the replacement product similarly expires on that same date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the TiVo Mini.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the TiVo Mini because of misuse, accident, or lightning damage; or damages caused by unauthorized repair or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the TiVo Mini or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Mini.
- Incidental, indirect or consequential damages resulting from the TiVo Mini. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Mini to enable it to operate in any country other than the United States.
- A TiVo Mini used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Purchases from unauthorized dealers and individuals.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo Mini. Also keep the original box and packing material in case you need to return your TiVo Mini.
Before you request warranty service...
Please check the troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo Mini, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the TiVo Mini needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo Mini below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN MINIS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE MINI, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Effective December 22nd 2023 to July 17th 2024
DownloadTable of Contents
TiVo Mini
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
You must have proof of purchase of the TiVo Mini to receive warranty service thereon. A sales receipt or other document showing that you purchased the TiVo Mini is considered proof of purchase. Purchases from unauthorized dealers and individuals do not qualify for this Warranty.
What is covered?
TiVo warrants that any newly purchased TiVo Mini will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day the TiVo Mini is first activated with TiVo Service, as further described in the following text.
For ninety (90) days from the first service activation date, the TiVo Mini will be replaced with a repaired, renewed or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. This exchange is done without charge to you for parts and labor or shipping (except applicable taxes, if any).
From ninety-one (91) days to one (1) year after the first service activation date, the TiVo Mini will be replaced with a repaired, renewed, or comparable product (whichever is deemed appropriate by TiVo) if the Mini becomes defective or inoperative. During this period, however, you will be responsible for the payment of all labor costs.
No exchanges will be permitted after one (1) year from the first service activation date.
As noted below, TiVo Minis on the Maintenance of Life or End of Life list are not covered.
To obtain your costs for any type of permissible exchange of your TiVo Mini, please contact TiVo Customer Support at 877-367-8486.
Exchanging your TiVo Mini for a replacement product does not restart or extend any of the above-set forth time periods, which continue to be calculated from the first service activation date of your original Mini. Therefore, when the warranty on your original Mini expires, the warranty on the replacement product similarly expires on that same date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the TiVo Mini.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the TiVo Mini because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the TiVo Mini or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Mini.
- Incidental, indirect or consequential damages resulting from the TiVo Mini. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Mini to enable it to operate in any country other than the United States.
- A TiVo Mini used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Purchases from unauthorized dealers and individuals.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo Mini. Also keep the original box and packing material in case you need to return your TiVo Mini.
Before you request warranty service...
Please check the troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo Mini, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the TiVo Mini needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Remember…
Record the TiVo Service Number (TSN) found on the TiVo Mini below:
TIVO SERVICE NUMBER (TSN) #
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN MINIS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE MINI, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Effective August 2nd 2021 to December 22nd 2023
DownloadTable of Contents
TiVo Mini
Ninety (90) Days Free Labor | One (1) Year Product Exchange
Who is covered?
What is covered?
What is excluded?
- Labor charges for installation or setup of the TiVo Mini.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the TiVo Mini because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the TiVo Mini or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Mini.
- Incidental, indirect or consequential damages resulting from the TiVo Mini. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Mini to enable it to operate in any country other than the country for which it was designed.
- A TiVo Mini used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
Make sure you keep…
Before you request warranty service...
To get warranty service…
To get out-of-warranty service…
Remember…
Effective February 15th 2017 to August 2nd 2021
DownloadTable of Contents
TiVo Mini
Ninety (90) Days Free Labor | One (1) Year Product Exchange
- Labor charges for installation or setup of the TiVo Mini.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
- Replacement of the TiVo Mini because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, the TiVo Mini or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Mini.
- Incidental, indirect or consequential damages resulting from the TiVo Mini. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Mini to enable it to operate in any country other than the country for which it was designed.
- A TiVo Mini used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
Xperi Inc. Purchase Order Terms and Conditions
Effective January 23rd 2023
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Effective February 7th 2020 to January 23rd 2023
DownloadTable of Contents
Effective September 22nd 2017 to February 7th 2020
DownloadTable of Contents
Effective February 16th 2017 to September 22nd 2017
DownloadTable of Contents
This writing does not constitute a firm offer within the meaning of Section 2205 of the California Commercial Code, and may be revoked at any time prior to acceptance. This Agreement may not be added to, modified, superseded or otherwise altered, except by writing signed by an authorized TiVo representative. Any terms or conditions contained in any acknowledgment, invoice or other communication of Seller, which are inconsistent with the terms and conditions herein, are hereby rejected. To the extent that this Agreement might be treated as an acceptance of Seller's prior offer, such acceptance is expressly made on condition of assent by Seller to the terms hereof and shipment of the Goods or beginning performance of any Services by Seller shall constitute such assent. TiVo hereby reserves the right to reschedule any delivery or cancel any purchase order issued at any time prior to shipment of the Goods or prior to commencement of any Services. TiVo shall not be subject to any charges or other fees as a result of such cancellation.
TiVo® Stream Limited Warranty
Effective February 16th 2017
DownloadTable of Contents
Ninety (90) Days Free Parts and Labor
- Labor charges for installation or setup of the TiVo Stream.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the TiVo Stream.
- Replacement of your TiVo Stream because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the TiVo Stream for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, your TiVo Stream or other devices arising from the use of unauthorized third party devices in connection with your TiVo Stream.
- Incidental, indirect or consequential damages resulting from the TiVo Stream. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Stream to enable it to operate in any country other than the country for which it was designed.
- A TiVo Stream used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
Effective February 16th 2017 to February 16th 2017
DownloadTable of Contents
Ninety (90) Days Free Parts and Labor
- Labor charges for installation or setup of the TiVo Stream.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the TiVo Stream.
- Replacement of your TiVo Stream because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the TiVo Stream for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, your TiVo Stream or other devices arising from the use of unauthorized third party devices in connection with your TiVo Stream.
- Incidental, indirect or consequential damages resulting from the TiVo Stream. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Stream to enable it to operate in any country other than the country for which it was designed.
- A TiVo Stream used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
Effective February 16th 2017 to February 16th 2017
DownloadTable of Contents
Ninety (90) Days Free Parts and Labor
- Labor charges for installation or setup of the TiVo Stream.
- Any taxes imposed on TiVo for units replaced or repaired under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the TiVo Stream.
- Replacement of your TiVo Stream because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo. Please note that removing the cover of the TiVo Stream for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.
- Damages to, or viruses that may infect, your TiVo Stream or other devices arising from the use of unauthorized third party devices in connection with your TiVo Stream.
- Incidental, indirect or consequential damages resulting from the TiVo Stream. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Stream to enable it to operate in any country other than the country for which it was designed.
- A TiVo Stream used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
TiVo® Bridge Limited Warranty
Effective December 22nd 2023
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Ninety (90) Days Free Labor Product Exchange
Who is covered?
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the TiVo Bridge is considered proof of purchase.
What is covered?
TiVo warrants that any newly purchased TiVo Bridge will be free from defects in materials and workmanship during the ninety (90) days commencing from the date on which you purchased the TiVo Bridge (the “Limited Warranty Period”).
During the Limited Warranty Period, the TiVo Bridge will be replaced with a new, refurbished or comparable product (whichever is deemed appropriate by TiVo) if the TiVo Bridge becomes defective or inoperative. This exchange is done without charge to you (except applicable taxes, if any).
There will be no exchanges offered after ninety (90) days.
As noted below, if the TiVo Bridge is on the Maintenance of Life or End of Life list, it is not covered.
To obtain your costs for any type of permissible exchange of your TiVo Bridge, please contact TiVo Customer Support at 877-367-8486.
Exchanging your TiVo Bridge for a replacement product does not restart or extend the Limited Warranty Period, which continues to be calculated from the purchase date of your original TiVo Bridge. Therefore, when the warranty on your original TiVo Bridge expires, the warranty on the replacement product similarly expires on that same date.
What is excluded?
Your warranty does not cover:
- Labor charges for installation or setup of the TiVo Bridge.
- Any taxes imposed on TiVo for TiVo Bridge units replaced under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the TiVo Bridge.
- Replacement of the TiVo Bridge because of misuse, accident, lightning damage, unauthorized repair, or any other cause not within the control of TiVo. Please note that removing the cover of the TiVo Bridge for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the TiVo Bridge unit.
- Damages to, or viruses that may infect, the TiVo Bridge or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Bridge.
- Incidental, indirect or consequential damages resulting from the TiVo Bridge. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Bridge to enable it to operate in any country other than the United States.
- A TiVo Bridge used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
- Products on the Maintenance of Life or End of Life lists.
Make sure you keep…
Please maintain in a safe and accessible place your sales receipt or other document showing proof of purchase of the TiVo Bridge. Also keep the original box and packing material in case you need to return your TiVo Bridge.
Before requesting service…
Please check the Troubleshooting advice found at tivo.com/support before calling TiVo Customer Support. Following the troubleshooting tips contained therein may save you a call to Customer Support.
To get warranty service…
If you believe you need service for your TiVo Bridge, contact TiVo Customer Support at tivo.com/support or 877-367-8486. A representative will go through a diagnostic checklist with you. If it is determined that the TiVo Bridge needs to be exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the Limited Warranty Period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN A TIVO BRIDGE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE TIVO BRIDGE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF (AND ALL CONDITIONS OF) MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD DEFINED ABOVE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states (or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY, AND TIVO DOES NOT ACCEPT LIABILITY FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you also may have other rights which vary from state to state (or jurisdiction to jurisdiction).
Effective February 16th 2017 to December 22nd 2023
DownloadTable of Contents
One (1) Year Product Exchange
- Labor charges for installation or setup of the TiVo Bridge.
- Any taxes imposed on TiVo for TiVo Bridge units replaced under this warranty.
- Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the TiVo Bridge.
- Replacement of the TiVo Bridge because of misuse, accident, lightning damage, unauthorized repair, or any other cause not within the control of TiVo. Please note that removing the cover of the TiVo Bridge for any reason voids the warranty.
- Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the TiVo Bridge unit.
- Damages to, or viruses that may infect, the TiVo Bridge or other devices arising from the use of unauthorized third-party devices in connection with the TiVo Bridge.
- Incidental, indirect or consequential damages resulting from the TiVo Bridge. (Some states do not allow the exclusion of incidental, indirect or consequential damages, so the above exclusion may not apply to you.)
- Damages resulting from or relating to a modification or adaptation that has been made to a TiVo Bridge to enable it to operate in any country other than the country for which it was designed.
- A TiVo Bridge used for commercial or institutional purposes.
- Access connections (telephone or broadband), including charges from your communications provider.
TiVo Exchange Instructions
Effective December 22nd 2023
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The Exchange Program has been established as the quickest possible way for you to receive a replacement for your TiVo product.
If you think your device is not functioning as it should and needs to be replaced or exchanged, contact TiVo Customer Support for troubleshooting.
Exchange Policies
- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
Warranty Coverage
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
Exchange Tips
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
Shipping Instructions
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest partner location.
- Send the package to the address below. Use the 7-digit RMA number found on your RMA confirmation email.
TiVo RMA Center
RMA Number: TV-XXXXXX
5925 E 14th St.
Brownsville, TX 78520
- After we receive your malfunctioning product, the replacement product will be shipped within one business day. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (four to six business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advanced Exchange: TiVo will ship your replacement device within one business day. Advanced exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Note: We do not ship on weekends or Federal holidays. Actual transit time may vary based on your location, weather, shipping conditions, etc.
Effective January 30th 2023 to December 22nd 2023
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- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest partner location.
- Send the package to the address below. Use the 7-digit RMA number found on your RMA confirmation email.
- After we receive your malfunctioning product, the replacement product will be shipped within one business day. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (four to six business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advanced Exchange: TiVo will ship your replacement device within one business day. Advanced exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Effective January 30th 2023 to January 30th 2023
DownloadTable of Contents
- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest partner location.
- Send the package to the address below. Use the 7-digit RMA number found on your RMA confirmation email.
- After we receive your malfunctioning product, the replacement product will be shipped within one business day. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (four to six business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advanced Exchange: TiVo will ship your replacement device within one business day. Advanced exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Effective January 30th 2023 to January 30th 2023
DownloadTable of Contents
- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest partner location.
- Send the package to the address below. Use the 7-digit RMA number found on your RMA confirmation email.
- After we receive your malfunctioning product, the replacement product will be shipped within one business day. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (four to six business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advanced Exchange: TiVo will ship your replacement device within one business day. Advanced exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Effective October 12th 2022 to January 30th 2023
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The Exchange Program has been established as the quickest possible way for you to receive a replacement for your TiVo product.
If you think your device is not functioning as it should and needs to be replaced or exchanged, contact TiVo Customer Support for troubleshooting.
Exchange Policies
- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
Warranty Coverage
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
Exchange Tips
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
Shipping Instructions
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest official partnered courier location addressed as follows:
If you are returning a TiVo DVR other than TiVo EDGE, TiVo Wi-Fi adaptor or a TiVo MoCA Bridge, send to: |
TiVo RMA Center RMA Number: TV-4047939 13550 Independence Parkway, Suite 188 Fort Worth, TX 76177 |
If you are returning a TiVo EDGE, TiVo Stream 4K or Mini VOX/LUX, send to: |
TiVo RMA Center RMA Number: TV-4047939 5925 E 14th St. Brownsville, TX 78520 |
- After we receive your malfunctioning product, the replacement product will be shipped within one business day. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (four to six business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advanced Exchange: TiVo will ship your replacement device within one business day. Advanced exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Note: We do not ship on weekends or Federal holidays. Actual transit time may vary based on your location, weather, shipping conditions, etc.
Effective November 18th 2021 to October 12th 2022
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- You may only exchange your product after first performing troubleshooting with TiVo Customer Support and obtaining a valid Return Merchandise Authorization (RMA) number.
- You can exchange your qualifying TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series, or TiVo Mini LUX. (If you are using a TiVo BOLT VOX or older device, or any accessory, you are not required to return the malfunctioning product in order to receive a replacement product.)
- We only process exchanges within the Continental U.S., Alaska, and Hawaii.
- We DO NOT ship exchanges to U.S. territories such as Puerto Rico, American Samoa, Guam, the U.S. Virgin Islands, or the Northern Mariana Islands.
- TiVo devices purchased through third-party retailers: You may replace your TiVo device through the third-party retailer in accordance with the retailer’s warranty and exchange policies.
- TiVo may elect to repair, renew, or replace your malfunctioning product with a comparable product, whichever TiVo deems appropriate in its sole discretion.
- Any modification of the product will void the warranty and the option to replace the product with TiVo.
- If you choose expedited shipping, you are responsible for payment of the shipping costs.
- TiVo Stream 4K: You are responsible for the standard return shipping costs.
- Please refer to the Hardware Warranties and Programs section on TiVo Legal Policies and Notices for more information on warranty coverage and exclusions.
- If you are within warranty, as defined in the Hardware Warranties and Programs section on TiVo Legal Policies and Notices, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- If you exchange the product after 90 days and up to 1 year after the original purchase, you will be responsible for paying current labor fees and applicable sales taxes.
- If you exchange the product more than 1 year after the original purchase, you will be responsible for paying for current labor fees, replacement part costs, and applicable sales taxes. Please also refer to the TiVo Continual Care Program.
- Carefully pack only the malfunctioning product in the original box or suitable alternative.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of wrap. We have found that wrap with 1-inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- DO NOT pack the DVR in foam peanuts only. These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
- If you are returning a DVR that uses a CableCARD, make sure you also remove the CableCARD from the CableCARD slot before packing the DVR. If the device was returned with a CableCARD, please contact TiVo Customer Support for assistance. TiVo is not responsible for any CableCARD that is returned and cannot guarantee that it will be able to locate your CableCARD.
- If returning a TiVo Product, DO NOT include the power cord, remote, or any accessories.
- As the shipper, you are responsible for packages that are lost or damaged in transit.
- For your own protection and convenience, we recommend that you use the Prepaid Shipping Label sent to your registered email address. If you choose to ship the package on your own, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. FedEx or USPS Priority (with Delivery Confirmation) are examples of reliable shipping services. TiVo is not responsible for packages that are lost or damaged in transit.
- Print the Prepaid Shipping Label and drop off at the nearest official partnered courier location addressed as follows:
If you are returning a TiVo DVR other than TiVo EDGE, TiVo Wi-Fi adaptor or a TiVo MoCA Bridge, send to: |
TiVo RMA Center RMA Number: TV-4047939 13550 Independence Parkway, Suite 188 Fort Worth, TX 76177 |
If you are returning a TiVo EDGE, TiVo Stream 4K or Mini VOX/LUX, send to: |
TiVo RMA Center RMA Number: TV-4047939 5925 E 14th St. Brownsville, TX 78520 |
- After we receive your malfunctioning product, the replacement product will be shipped within 4-6 business days. All replacement products within the Continental U.S and Alaska are shipped using Standard Ground (4-6 business days) shipping. You have the option to expedite the shipping of your replacement device, but you will be responsible for extra charges. Taxes may apply.
- If you choose Advance Exchange: TiVo will ship your replacement device within 1-2 business days. Advance exchange requires a deposit. This deposit will be credited within 10 business days of TiVo receiving your returned equipment. Depending on your credit card billing cycle, your credit may appear on your next billing statement.
- Replacements Shipped to Hawaii: Requires 2-day air shipping. Ground shipping is not available. The shipping fee may vary, depending on the city/location where the replacement product will be shipped. You are responsible for the 2-day air shipping fee.
Effective February 16th 2017 to November 18th 2021
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- Please consult your owners manual and service agreement for terms and conditions of your warranty.
- If you are within warranty, as defined in the "warranty" section of your owners manual and service agreement, and you exchange the product within 90 days of the original purchase, there is no cost to you.
- You are responsible for shipping your malfunctioning product back to TiVo. In return, your replacement product will be shipped to you free of charge.
- Within 90 days — No cost
- 90+ days, less than 1 year or within service contract — Current labor fee + applicable sales taxes
- 1 year+, out of warranty or outside of service contract — Current labor fee + parts fee + applicable taxes
- Carefully pack only the malfunctioning product in the original box or suitable alternative. If returning a DVR, DO NOT include the power cord, your remote, manual or any accessories. Read our Packing Tips below. You, as the shipper, are responsible for packages that are lost or damaged in transit. We recommend, for your own protection, that you insure your package and send it via a trackable method.
- If you are returning a DVR that uses CableCARDs, make sure you also remove them from the slots before packing the DVR.
- Put the completed Exchange Form or a copy of your Exchange Authorization Confirmation e-mail in an envelope. Label the envelope "Exchange Documents Enclosed" and place this envelope inside the box on top of the product.
- Clearly write your Exchange Number on the outside of the box. Seal the box with packaging tape and return the product, insured and freight prepaid, to:
TiVo RMA Center
13550 Independence Parkway
Suite 188
Fort Worth, TX 76177 - After we have received your malfunctioning product, you should receive your replacement product within 7-10 business days. Note: Actual transit time may vary based on your location, weather, shipping conditions, etc.
- Click here for the Exchange Form
TiVo is not responsible for damage to the DVR that occurs en route if the damage is determined to be a result of improper packaging. Incorrectly or inadequately packaged DVRs that show signs of shipping damage may be subject to Out of Warranty replacement charges, regardless of warranty status.
- Ship the DVR in the original, factory designed packing materials and container. If the original container is not available, use a box of at least 12 x 25 x 20 inches in order to accommodate the DVR and packing materials.
- Wrap the DVR in "bubble wrap" so that all sides are covered with at least 3 inches of the wrap. We have found that wrap with 1 inch diameter bubbles works best. Completely fill any extra space in the container with foam peanuts.
- For your own protection, we recommend that your shipment be insured and shipped via a method that allows you to track and confirm the delivery. UPS or USPS Priority (with Delivery Confirmation) are examples which have proven reliability. TiVo is not responsible for packages that are lost or damaged in transit.
- DO NOT include your remote control, user documentation, cables, network adapter, or any other accessories.
- DO NOT include your CableCARDs if you are returning a DVR that uses these cards.
- DO NOT pack the DVR in foam peanuts only! These will compress and break up during shipment and cause the DVR to float loosely in the box. Foam peanuts should be used only as filler after wrapping the DVR in bubble wrap.
- DO NOT use crumpled newspaper as filler.
Cubiware Solutions Standard Terms And Conditions Of Sale – Middleware
Effective April 25th 2018
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Buyer personnel or representatives who will be designated by Buyer to consult with Cubiware on a regular basis in connection with the Services and provide Cubiware with documentation or other information necessary to perform the Services; and (ii) access to Buyer’s premises and appropriate systems and/or workspace for Cubiware personnel at Buyer’s premises as necessary for performance of those portions of the Services to be performed at Buyer’s premises.
Effective February 16th 2017 to April 25th 2018
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Buyer personnel or representatives who will be designated by Buyer to consult with Cubiware on a regular basis in connection with the Services and provide Cubiware with documentation or other information necessary to perform the Services; and (ii) access to Buyer’s premises and appropriate systems and/or workspace for Cubiware personnel at Buyer’s premises as necessary for performance of those portions of the Services to be performed at Buyer’s premises.
Metacritic Attribution Requirements
Effective September 3rd 2019
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- The Metacritic logo, the name "metacritic" and the corresponding tagline (e.g. "Based on 73 critics") should link to the corresponding page on Metacritic.com (e.g. any Metacritic content related to Skyfall shall link to http://www.metacritic.com/movie/skyfall);
- The test "See all critic reviews on metacritic.com" shall follow the last Critic Review Quote displayed and shall link directly to the corresponding asset page on Metacritic.com.
- Unless otherwise agreed to in writing by CBSi, each element of the Metacritic content that consists of text (e.g. third party publication name, "Based on 73 critics" and "Read all Reviews at Metacritic"), must not only be a clickable link but it should also be reasonably apparent from looking at said text that the same is "clickable".
content, please contact:
metacritic.guigelines@cbsinteractive.com
Effective February 16th 2017 to February 28th 2017
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- Metacritic Attribution Requirements (382k .pdf)
Website Terms and Conditions
Effective February 16th 2017
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Targeted Audience Delivery - Terms and Conditions
Effective September 15th 2022
DownloadTable of Contents
1. Offerings
2. Offerings License and Restrictions
3. Change to Offerings
4. Content You Provide
5. Confidentiality
6. IP Rights
7. Advertising Agencies
8. Feedback
9. Fees and Payments
10. Audits
11. Term and Termination
12. Warranty Disclaimer
13. Indemnification
14. Limitations of Liability
15. Miscellaneous
16. Additional Terms and Conditions
Effective June 4th 2018 to September 15th 2022
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Effective March 7th 2017 to June 4th 2018
DownloadTable of Contents
TRA will provide you with Licensed Reports based on the specifications set forth in an Order Form (e.g., campaign dates, campaign name, demographics or deliverable date).
TRA grants you a perpetual, non-exclusive, non-transferable, non-sublicensable right and license to use and reproduce from the Licensed Reports for your internal business purposes only.
You may not directly or indirectly sell, lend, rent, resell, lease, sublicense or otherwise transfer to any third-party any of the rights granted to you with respect to the Licensed Reports.
If you choose to provide any content to TRA in connection with the TRA Services (Content), you grant TRA a non-exclusive license to your Content as needed for TRA to run the TRA Services (for example, to host, backup, display, and process your Content in order to create the Licensed Reports). This license extends to third parties TRA works with to provide the TRA Services (such as a cloud hosting provider). Only give TRA the Content that you own or are otherwise permitted to grant the foregoing licenses to. TRA Services are not designed to be a storage solution, and you should always maintain a backup copy of your Content.
TRA will: (a) hold the Content in strict confidence; (b) protect and safeguard the confidentiality of the Content with at least the same degree of care as it protects and safeguards its own confidential and proprietary information (but in no event with less than a reasonable degree of care); and (c) not remove, obscure or alter any proprietary rights notice pertaining to the Content.
You shall: (a) hold the Licensed Reports in strict confidence; (b) protect and safeguard the confidentiality of the Licensed Reports with at least the same degree of care as you protect and safeguard your own confidential and proprietary information (but in no event with less than a reasonable degree of care); and (c) not remove, obscure or alter any proprietary rights notice pertaining to the Licensed Reports.
You may only disclose or disseminate Licensed Reports to your employees, contractors, and professional advisors (Representatives) who have a need to know and who have signed written agreements with (or are otherwise bound by confidentiality obligations owed to) you that require or permit such individuals to use, disclose and protect the Licensed Reports only in a manner consistent with the provisions of these terms. You will be liable to TRA for any failure by any of your Representatives to comply with any of your obligations set forth in these terms.
Your license to the Licensed Reports does not include ownership rights in or to the Licensed Reports. You shall obtain no rights in any underlying processes, software, trade secrets, trademarks, patents, or any other intellectual property or proprietary rights owned by TRA or that are used by TRA in or in connection with the creation of the Licensed Reports. The Licensed Reports are not works made for hire, and TRA reserves all rights not expressly granted to you. Visit www.tivoresearch.com/patents for a non-exhaustive list of patents that apply to the TRA Services.
You and your Authorized Users may (but are not required to) provide TRA with suggestions, comments or other feedback regarding TRA Services (“Feedback”). If you or your Authorized Users do provide TRA with Feedback, then TRA may freely use, disclose, reproduce, license, distribute and otherwise commercially exploit such Feedback in connection with any product, technology, service, specification or other documentation.
You shall pay TRA the fees set forth in an Order Form within 30 days of receipt of an invoice. You shall also pay TRA interest on any amounts not paid at 1.5% per month (or, if lower, the maximum legal rate) from the date originally due. Amounts paid to TRA are nonrefundable. You are responsible for all value-added, goods and services, sales, use and similar taxes due with respect to the TRA Services.
These terms apply during the term set forth in an Order Form. This sentence, accrued payment obligations, sections 2-6, and sections 9-13 will continue to apply after the term.
TRA PROVIDES THE TRA SERVICES AND LICENSED REPORTS AS IS AND AS AVAILABLE WITHOUT WARRANTIES OF ANY KIND. TO THE GREATEST EXTENT PERMITTED BY LAW, TRA AND ITS LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES REGARDING ACCURACY, USE, NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR USAGE OF TRADE.
TRA shall defend you and your officers, directors, employees and agents from and against any actual or threatened third-party claim alleging that the use of the TRA Services and/or Licensed Reports as permitted under these terms infringes or misappropriates the intellectual property rights or other proprietary rights of any third party, violates any right of privacy or publicity, or violates any applicable law (a Claim), provided that you promptly notify TRA of any such Claim in writing and cooperate with TRA to facilitate the defense of any such Claim.
With respect to any such Claim, TRA will pay: (a) all damages, costs, and attorney fees finally awarded against you; (b) all out-of-pocket costs (including reasonable attorney fees reasonably incurred in connection with the defense (other than attorney fees and costs incurred without TRA prior written consent); and (c) any amounts to be paid to a third party in settlement as agreed to by TRA in writing.
This section 10 sets forth TRA sole liability to you, and your exclusive remedy against TRA, with respect to a Claim.
You shall defend TRA from and against any and all third party claims, demands, damages, liabilities, costs, and expenses (including reasonable attorney fees and related litigation costs) arising out of or related to your breach of these terms. TRA will promptly notify you of any such claim, and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow TRA to participate in the defense, and will not settle any such claim without TRA prior written consent.
TO THE GREATEST EXTENT PERMITTED BY LAW, TRA AND ITS LICENSORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR: (1) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (EVEN IF TRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND/OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR USE OF (OR INABILITY TO USE) ANY TRA SERVICE OR LICENSED REPORT OR (2) ANY DIRECT DAMAGES IN EXCESS OF WHAT YOU HAVE PAID TRA FOR ACCESS TO THE TRA SERVICE AT ISSUE. THIS IS INTENDED TO APPLY EVEN UNDER CIRCUMSTANCES THAT CAUSE ANY EXCLUSIVE REMEDY UNDER THESE TERMS TO FAIL OF ITS ESSENTIAL PURPOSE.
YOU MUST BRING ANY CLAIM RELATED TO THESE TERMS, THE TRA SERVICES OR LICENSED REPORTS WITHIN ONE YEAR OF THE DATE YOU COULD FIRST BRING THE CLAIM OR IT WILL BE PERMANENTLY BARRED.
Amendments: The parties may only amend these terms in writing.
Assignment: You may not assign or transfer these terms (or any rights or obligations hereunder) without TRA’s prior written consent; any attempted assignment or transfer without complying with the foregoing will be void. TRA may freely assign or transfer these terms. These terms inure to the benefit of and are binding upon the parties and their respective legal representatives, successors, and assigns.
Entire Agreement: These terms, together with any Order Forms, constitute the entire agreement between you and TRA relating to the TRA Services and supersede all prior discussions and writings regarding (and constitutes the entire agreement between the parties with respect to) the TRA Services. Any purchase order or similar document received from you shall be for billing reference only and, notwithstanding any terms and/or conditions set forth therein, such document shall not take precedence over these terms in any manner whatsoever.
Force Majeure: In the event that TRA is unable to perform any of its obligations under these terms because of severe weather, natural disasters, acts of God, riots, wars, governmental action, or other events beyond TRA’s reasonable control, then TRA will be relieved from its performance of such obligations to the extent, and for the duration, that such performance is prevented by such events.
Governing Law and Venue: These terms are to be governed by and construed in accordance with the laws of the United States and the state of New York, excluding its conflict of law principles. You and TRA: (a) shall bring any disputes arising out of or related to these terms exclusively in a state or federal court located in New York County, New York; (b) submit to the personal jurisdiction of such courts; and (c) waive any right to a jury trial.
Irreparable Harm: Any actual or threatened breach of sections 2 or 4 of these terms would cause immediate and irreparable harm to TRA, the value of which would be difficult or impossible to determine and for which monetary damages would be inadequate compensation. Accordingly, in addition to any other remedies (and notwithstanding the Governing Law and Venue section above), TRA will be entitled to obtain injunctive relief and/or specific performance from any court of competent jurisdiction to prevent any such breaches and you expressly waive the defense that monetary damages would be adequate compensation for TRA and any requirement that TRA post a bond or other security.
Marketing: You agree that, during the term, TRA may publicly refer to you as a customer and may publish your name and/or logo on its website and/or promotional materials.
Notices: To be valid, all notices permitted or required under these terms must be sent in writing by a party (unless a party changes such information by giving notice in accordance with this section) via certified mail to the address set forth in an Order Form. Notice will be deemed given on receipt.
Severability: If any provision of these terms is found to be unenforceable or invalid, such unenforceability or invalidity will not render these terms unenforceable or invalid as a whole and, in such event, such provision is to be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law.
Waiver: No waiver of any breach of these terms will constitute a waiver of any other breach.
Metadata Additional Terms and Conditions
Effective March 13th 2019
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Table of Contents
(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Effective October 10th 2018 to March 13th 2019
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Effective October 10th 2018 to October 10th 2018
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Effective May 16th 2018 to October 10th 2018
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Effective March 5th 2018 to May 16th 2018
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Effective March 1st 2018 to March 5th 2018
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
Terms and Conditions for Data License and Service Agreement
Effective October 10th 2018
DownloadTable of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective October 10th 2018 to October 10th 2018
DownloadTable of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective October 9th 2018 to October 10th 2018
DownloadTable of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective October 9th 2018 to October 9th 2018
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Table of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective May 16th 2018 to October 9th 2018
DownloadTable of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective February 5th 2018 to May 16th 2018
DownloadTable of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective February 5th 2018 to February 5th 2018
DownloadTable of Contents
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective July 25th 2024 to February 5th 2018
DownloadTable of Contents
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Privacy Policy for Residents of the European Economic Area
Effective October 10th 2023
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- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
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- Certification to the EU-U.S. DPF or another adequacy finding (when the Processor is outside of the EU); or
- Enter into a contractual agreement requiring that the Processor use the personal data for the limited, contractual purpose and provide the same level of data protection as Xperi to the personal data.
- access the personal data we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal data;
- deny or withdraw your consent to all or some of our use of your personal data collected by us;
- lodge a complaint with a supervisory authority;
- opt out of (a) disclosures of personal data to an unaffiliated third party who does not serve as our agent or service provider, if any, or (b) use of personal data for a purpose other than the purpose for which it was originally collected or subsequently authorized if any such use occurs;
- subject to paragraph 4 above, deletion of your personal data from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company.
Effective April 21st 2023 to October 10th 2023
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- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
Privacy Shield Principles
Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
Xperi Inc. | Rovi Product Corporation |
Vewd Software USA, LLC | Veveo, LLC |
Perceive Corp | DTS, Inc. |
Rovi Data Solutions | TiVo Platform Technologies LLC |
TiVo Research and Analytics Inc. | FotoNation Corporation |
Phorus, Inc. | DigitalSmiths Corporation |
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com
Xperi Inc.
2190 Gold Street
San Jose, CA 95002
In the European Union:
DTS International Services GmbH
Maximiliansplatz 22
Germany
Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you.
Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities.
If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel.
The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission.
Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses, Intergroup Transfer Agreements or your consent (in limited circumstances) for such transfers.
Onward Transfer
Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles.
When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
• Privacy Shield Certifications and compliance with the General Data Protection Regulations or another adequacy finding (when the Processor is outside of the EU or UK); or
• Enter into a contractual agreement requiring that the Processor use the Personal Data for the limited, contractual purpose and provide the same level of data protection as Xperi to the Personal Data.
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective April 20th 2023 to April 21st 2023
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
Privacy Shield Principles
Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
Xperi Inc. | Rovi Product Corporation |
Vewd Software USA, LLC | Veveo, LLC |
Perceive Corp | DTS, Inc. |
Rovi Data Solutions | TiVo Platform Technologies LLC |
TiVo Research and Analytics Inc. | FotoNation Corporation |
Phorus, Inc. | DigitalSmiths Corporation |
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com
Xperi Inc.
2190 Gold Street
San Jose, CA 95002
In the European Union:
DTS International Services GmbH
Maximiliansplatz 22
Germany
Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you.
Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities.
If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel.
The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission.
Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses, Intergroup Transfer Agreements or your consent (in limited circumstances) for such transfers.
Onward Transfer
Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles.
When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
• Privacy Shield Certifications and compliance with the General Data Protection Regulations or another adequacy finding (when the Processor is outside of the EU or UK); or
• Enter into a contractual agreement requiring that the Processor use the Personal Data for the limited, contractual purpose and provide the same level of data protection as Xperi to the Personal Data.
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective December 6th 2022 to April 20th 2023
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
Privacy Shield Principles
Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
Xperi Inc. | Rovi Product Corporation |
Vewd Software USA, LLC | Veveo, LLC |
Perceive Corp | DTS, Inc. |
Rovi Data Solutions | TiVo Platform Technologies LLC |
TiVo Research and Analytics Inc. | FotoNation Corporation |
Phorus, Inc. | DigitalSmiths Corporation |
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com
Xperi Inc.
2190 Gold Street
San Jose, CA 95002
In the European Union:
DTS International Services GmbH
Maximiliamsplatz 22 80333
Muchen
Germany
Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you.
Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities.
If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel.
The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission.
Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses, Intergroup Transfer Agreements or your consent (in limited circumstances) for such transfers.
Onward Transfer
Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles.
When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
• Privacy Shield Certifications and compliance with the General Data Protection Regulations or another adequacy finding (when the Processor is outside of the EU or UK); or
• Enter into a contractual agreement requiring that the Processor use the Personal Data for the limited, contractual purpose and provide the same level of data protection as Xperi to the Personal Data.
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective December 6th 2022 to December 6th 2022
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
Privacy Shield Principles
Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
Xperi Inc. | Rovi Product Corporation |
Vewd Software USA, LLC | Veveo, LLC |
Perceive Corp | DTS, Inc. |
Rovi Data Solutions | TiVo Platform Technologies LLC |
TiVo Research and Analytics Inc. | FotoNation Corporation |
Phorus, Inc. | DigitalSmiths Corporation |
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com
Xperi Inc.
2190 Gold Street
San Jose, CA 95002
In the European Union:
DTS International Services GmbH
Maximiliamsplatz 22 80333
Muchen
Germany
Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you.
Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities.
If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel.
The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission.
Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses, Intergroup Transfer Agreements or your consent (in limited circumstances) for such transfers.
Onward Transfer
Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles.
When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
• Privacy Shield Certifications and compliance with the General Data Protection Regulations or another adequacy finding (when the Processor is outside of the EU or UK); or
• Enter into a contractual agreement requiring that the Processor use the Personal Data for the limited, contractual purpose and provide the same level of data protection as Xperi to the Personal Data.
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective November 23rd 2022 to December 6th 2022
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective September 29th 2022 to November 23rd 2022
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Effective May 7th 2018 to September 29th 2022
DownloadTable of Contents
- manage our business and our relationship with you;
- deal with your enquiries;
- understand how our website is used so that we can improve it and to comply with our legal and regulatory responsibilities and to prevent and detect crime and fraud.
- misuse;
- theft;
- unauthorised disclosure or access; and
- loss.
- access the personal information we process on you;
- request restriction of our use;
- rectify inaccuracies in the personal information;
- deny or withdraw your consent to all or some of our use of your personal information collected by us;
- lodge a complaint with a supervisory authority;
- subject to paragraph 4 above, deletion of your personal information from our system of records. However, in such event we may not be able respond to or engage further with your enquiry with the company
Not Current-TiVo Privacy Policy - May 2018
Effective May 18th 2018
DownloadTable of Contents
This version of the Privacy Policy is now in effect. For future reference, please utilize the permanent location of the TiVo Privacy Policy located here. |
Effective Date: May 18, 2018
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective May 9th 2018 to May 18th 2018
DownloadTable of Contents
Introduction
Key Highlights of What You Are Consenting To
Information We Collect and How We Collect It
Information Generated by You
How We Use the Information We Collect
How We Share Your Information
How to Access, Update and Manage Your Information
Cookies and Similar Technologies
Interest-Based Advertising and Analytics
Privacy Policy of Third Party Services
Transfer to Other Countries
Children
How Long We Keep Your Information
Security of Your Information
Changes to the Privacy Policy
Questions
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- data which may not directly identify you but is collected as you use our products and services which may include URL information, cookie data, your IP address, network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Not Current-TiVo User Agreement - May 2018
Effective May 18th 2018
DownloadTable of Contents
This version of the User Agreement is now in effect. For future reference, please utilize the permanent location of the TiVo User Agreement located here. |
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs, unless otherwise noted.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION If you have an issue with a TiVo product or service, please call customer service at 1-877-367-8486. If you are not satisfied with the result and wish to seek further action, all disputes between us shall be resolved in binding arbitration or small claims court. We have designed this dispute resolution provision to make the process as convenient and cost-effective for our customers (and us) as possible. The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration, you still are entitled to a fair hearing, but a neutral arbitrator (and not a judge or jury) will determine your rights. Arbitrator decisions are final, as enforceable as any court order, and subject only to limited review by a court. If you would prefer not to arbitrate, you still can choose to bring a dispute in small claims court. Mandatory arbitration: We each agree to resolve any dispute arising out of or related in any way to this agreement (and TiVo products or services) exclusively by individual binding arbitration (with "dispute" to be given the broadest possible meaning), and we each agree to give up the right to have a dispute decided by a jury. We each retain the right to bring an individual action in small claims court and to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent (1) the actual or threatened infringement or other misuse of intellectual property rights and (2) any unauthorized use, piracy or theft.
Informal dispute resolution: We each must try in good faith for 15 days to resolve informally any dispute before starting arbitration. A party who intends to initiate arbitration must first send the other an email with: (1) a "Notice of Dispute" in the subject line of the email; and (2) a reasonably detailed description of the nature and basis of the dispute, as well as the relief sought, in the body of the email. Only emails that comply with the foregoing will trigger the start of the 15-day informal dispute resolution process. Send your notice to disputenotice@tivo.com, and we will send ours to the email address associated with your account. A TiVo representative will contact you to try to informally resolve the dispute. If we do not reach an agreement to resolve the dispute within 15 days after the date the initial notice was sent, then either of us may start arbitration in the manner described below. Arbitration process: The American Arbitration Association (AAA) will administer the arbitration, using the AAA's Consumer Arbitration Rules. Those rules and information about how to initiate arbitration are available at adr.org or by calling 1-800-778-7879. The AAA provides a form Demand for Arbitration and a separate form for California residents. Unless we each agree otherwise, the arbitration will be conducted in the county where you reside. If the relief sought is $10,000 or less, the hearing will be conducted by telephone or videoconference or by a submission of documents (unless the arbitrator requires a face-to-face hearing). Arbitrator's decision: The arbitrator must provide us with a brief written explanation of the basis for the award. In making the award, the arbitrator must apply any pertinent contract terms, statutes and legal precedents (including the "Limitation of Liability" section above). The arbitrator's award will be final and binding, but subject to review in accordance with applicable statutes governing arbitration awards. Judgment on the arbitrator's award may be entered in any court with jurisdiction. Arbitration fees: If you initiate arbitration seeking more than $75,000 in damages, the payment of fees will be governed by the AAA's rules. Otherwise, we will pay all AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the demand for arbitration is unreasonable or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you agree to reimburse us for amounts we paid on your behalf under the AAA's rules. TiVo will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. Opt-out: You may opt-out of this dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs below) by notifying TiVo within 30 days of the date on which you purchase your initial TiVo product. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration. Judicial forum: If (1) you opt-out of this dispute resolution provision or (2) an arbitrator or court finds the class action waiver in this section to be invalid or unenforceable, then: (a) the arbitration-related paragraphs shall be deemed not to apply to you; (b) you agree to resolve any dispute you have with TiVo exclusively in a state or federal court located in Santa Clara County, California; and (c) you agree to submit to the exclusive personal and subject matter jurisdiction and exclusive venue of such courts for the purpose of litigating such dispute. We each waive any right to a jury trial in any such dispute. Time limit for disputes: We each agree (regardless of any statute or law to the contrary) that any dispute must be filed within 1 year after such dispute arose or else will be forever barred. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective May 9th 2018 to May 18th 2018
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- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, and unless we notify you otherwise, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription, (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- Shipping and handling charges are non-refundable.
- You will be responsible for all return shipping costs, unless otherwise noted.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will charge your credit card on file a 15% restocking fee for returns missing any documentation, accessories or packaging.
- We will refuse returns of damaged merchandise or items that show wear and tear.
- We will charge your credit card on file the MSRP (plus tax) for returned items we do not receive within 15 days of the date your return is processed (less the amount you already paid).
- By subscribing to the TiVo service you authorize us to charge the applicable TiVo service fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February).
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION If you have an issue with a TiVo product or service, please call customer service at 1-877-367-8486. If you are not satisfied with the result and wish to seek further action, all disputes between us shall be resolved in binding arbitration or small claims court. We have designed this dispute resolution provision to make the process as convenient and cost-effective for our customers (and us) as possible. The arbitration process can be a faster, simpler, less formal, and less expensive route than filing a lawsuit and going to court. In arbitration, you still are entitled to a fair hearing, but a neutral arbitrator (and not a judge or jury) will determine your rights. Arbitrator decisions are final, as enforceable as any court order, and subject only to limited review by a court. If you would prefer not to arbitrate, you still can choose to bring a dispute in small claims court. Mandatory arbitration: We each agree to resolve any dispute arising out of or related in any way to this agreement (and TiVo products or services) exclusively by individual binding arbitration (with "dispute" to be given the broadest possible meaning), and we each agree to give up the right to have a dispute decided by a jury. We each retain the right to bring an individual action in small claims court and to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent (1) the actual or threatened infringement or other misuse of intellectual property rights and (2) any unauthorized use, piracy or theft.
Informal dispute resolution: We each must try in good faith for 15 days to resolve informally any dispute before starting arbitration. A party who intends to initiate arbitration must first send the other an email with: (1) a "Notice of Dispute" in the subject line of the email; and (2) a reasonably detailed description of the nature and basis of the dispute, as well as the relief sought, in the body of the email. Only emails that comply with the foregoing will trigger the start of the 15-day informal dispute resolution process. Send your notice to disputenotice@tivo.com, and we will send ours to the email address associated with your account. A TiVo representative will contact you to try to informally resolve the dispute. If we do not reach an agreement to resolve the dispute within 15 days after the date the initial notice was sent, then either of us may start arbitration in the manner described below. Arbitration process: The American Arbitration Association (AAA) will administer the arbitration, using the AAA's Consumer Arbitration Rules. Those rules and information about how to initiate arbitration are available at adr.org or by calling 1-800-778-7879. The AAA provides a form Demand for Arbitration and a separate form for California residents. Unless we each agree otherwise, the arbitration will be conducted in the county where you reside. If the relief sought is $10,000 or less, the hearing will be conducted by telephone or videoconference or by a submission of documents (unless the arbitrator requires a face-to-face hearing). Arbitrator's decision: The arbitrator must provide us with a brief written explanation of the basis for the award. In making the award, the arbitrator must apply any pertinent contract terms, statutes and legal precedents (including the "Limitation of Liability" section above). The arbitrator's award will be final and binding, but subject to review in accordance with applicable statutes governing arbitration awards. Judgment on the arbitrator's award may be entered in any court with jurisdiction. Arbitration fees: If you initiate arbitration seeking more than $75,000 in damages, the payment of fees will be governed by the AAA's rules. Otherwise, we will pay all AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the demand for arbitration is unreasonable or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you agree to reimburse us for amounts we paid on your behalf under the AAA's rules. TiVo will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. Opt-out: You may opt-out of this dispute resolution provision (other than the "Judicial forum" and "Time limit for disputes" paragraphs below) by notifying TiVo within 30 days of the date on which you purchase your initial TiVo product. You must do so by writing to TiVo Inc., 2160 Gold Street, San Jose, CA 95002, attn.: Arbitration Opt-Out, and including your name, address, account number (if you have one), and a clear statement that you do not wish to resolve disputes with TiVo through arbitration. Judicial forum: If (1) you opt-out of this dispute resolution provision or (2) an arbitrator or court finds the class action waiver in this section to be invalid or unenforceable, then: (a) the arbitration-related paragraphs shall be deemed not to apply to you; (b) you agree to resolve any dispute you have with TiVo exclusively in a state or federal court located in Santa Clara County, California; and (c) you agree to submit to the exclusive personal and subject matter jurisdiction and exclusive venue of such courts for the purpose of litigating such dispute. We each waive any right to a jury trial in any such dispute. Time limit for disputes: We each agree (regardless of any statute or law to the contrary) that any dispute must be filed within 1 year after such dispute arose or else will be forever barred. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Romania Terms and Conditions for the Purchase of Goods and Services
Effective November 16th 2018
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Terms And Conditions For Procurement Of Goods And Services As used herein, "Seller" includes you, your subsidiaries and affiliates; "TiVo" includes TiVo Europe SRL. 1. ENTIRE AGREEMENT 1.1 This purchase order (including all attachments, whether physically attached or incorporated by reference, and these terms and conditions for the purchase of goods software services (goods, software services and/or deliverables collectively (or individually as the context requires) shall hereinafter be referred to as "Goods") becomes the complete agreement ("Purchase Order") between TiVo and Seller with respect to the subject matter of this order upon Seller’s acknowledgement or commencement of performance. Seller’s acknowledgment may be signified by signing and returning the acknowledgment copy. This Purchase Order does not constitute a firm and irrevocable offer within the meaning of Section 2205 of the California Commercial Code (or other applicable law) or within the meaning of article 1188 and 1191 of the Romanian Civil Code, and may be revoked at any time prior to acceptance. 1.2 This Purchase Order may not be added to, modified, superseded or otherwise altered, except by a writing signed by an authorized TiVo representative. TiVo hereby reserves the right to reschedule any delivery or cancel any Purchase Order issued at any time prior to shipment of the Goods or prior to the commencement of any services (all references to the delivery of "Goods" herein shall mean the delivery of physical goods to TiVo or the completion of services in accordance with the Purchase Order, as applicable). TiVo shall not be subject to any charges or other fees as a result of such cancellation. TiVo reserves the right to change the terms of this Purchase Order without notice, other than posting the revised terms and conditions on its website 1.3 Notwithstanding the foregoing, if a separate written agreement, signed by authorized representatives of both Seller and TiVo, covering the procurement of the Goods described in the Purchase Order exists, the terms of such separate written agreement shall prevail over any inconsistent terms herein. 1.4 Each party is entering into this Purchase Order in its own name and on its own behalf on the basis of its own analysis (and, where applicable, supported by its advisors) and fully understands, agrees with the rights and obligations, and has read each clause carefully (including the risks associated therewith) for acceptance under this Purchase Order. Each clause of this Purchase Order has been carefully read and negotiated (if and as deemed relevant by it) in order to be fully acceptable to it and each clause, including, without limitation, (A) each clause which is for the benefit of the parties in relation to (i) limitation of liability, (ii) right to unilaterally terminate this Purchase Order, (iii) right to suspend performance of obligations, as well as (B) each clause which may affect the party in relation to (i) loss of rights or of the benefit of any term, (ii) limitation of the right to invoke any exceptions, (iii) limitation of the freedom to contract with 2. PAYMENT AND PRICE 2.1 As full consideration for the performance of the services, delivery of the Goods and the assignment of rights to TiVo as provided herein, including without limitation to the assignment of the Developments and Intellectual Property Rights in accordance with Section 10, TiVo shall pay Seller (i) the amount agreed upon and specified in the applicable Purchase Order, or (ii) Seller's quoted price on date of shipment (for Goods), or the date services were started(for services), whichever is lower. 2.2 This Purchase Order shall not be filled at prices higher than those shown herein unless such increased prices have been authorized in writing by TiVo. 2.3 Seller warrants that the prices set forth in the Purchase Order are as low as any net price now or previously given by Seller to any other customer for likeGoods. 2.4 Payment by TiVo’s check will be deemed to have been made on the date of mailing. If payment is made electronically, payment shall be deemed made when Seller’s depository institutionreceives or has control of the payment. 3. INVOICING 3. 3.1 Each invoice submitted by Seller must be provided to TiVo within ninety (90) daysof completion of the services or delivery of Goods and must reference the number of the applicable purchase order. TiVo reserves the right to return all incorrect invoices. 3.2 Unless otherwise specified by TiVo in the Purchase Order, payment terms shall be forty-five (45) days following the end of the month when (i) the Purchase Order was accepted by Seller, (ii) the acceptance of the Goods by TiVo, or (iii) the receipt of invoice from Seller in conformity with this Purchase Order, whichever is the later. 3.3 All invoices shall include, without limitation, the purchase order number, a description of the items, quantities, and unit prices for all Goods invoiced, reference to the correct purchasing TiVo affiliate, and otherwise contain clear information to permit TiVo to identify the specific Goods and services to be paidfor under such invoice. 3.4 Applicable taxes and other charges such as duties, customs, tariffs, and government-imposed surcharges, shall be each stated separately on Seller’sinvoice. 4. TAXES AND RECORDS Seller shall be solely responsible for filing the appropriate federal, state and local tax forms, and paying all such taxes or fees, including estimated taxes and employment taxes, due with respect to Seller's receipt of payment under this Purchase Order. Seller further agrees to provide TiVo with reasonable assistance in the event of a government audit. TiVo shall have no responsibility to pay or withhold any taxes or fees from any payment to Seller under this Purchase Order, except if otherwise required by applicable legislation. 5. DELIVERY Time is of the essence. Delivery shall be strictly in accordance with the schedule, via the carrier and to the place set forth in this Purchase Order and any delays in shipment shall be reported immediately by Seller. No partial deliveries or deliveries of additional items shall be made without TiVo’s prior written consent. If Seller fails to deliver the Goods within the time specified, TiVo may (i) with respect to the delivery of Goods, decline to accept the Goods and terminate this Purchase Order or may demand its allocable fair share of Seller's available Goods and terminate the balance of this Purchase Order, or (ii) with respect to the delivery of services, TiVo may immediately terminate any further performance of such services by Seller and TiVo shall only be liable to Seller for a prorated amount, less appropriate offsets (including any additional costs to be incurred by TiVo in completing the services), attributable to those services satisfactorily performed by Seller, in TiVo’s sole discretion. Each delivered container must be labelled and marked on the outside to identify contents, and must contain packing sheets listing contents, including any other information required by applicable law. TiVo's Purchase Order number must appear on all shipping documents and containers. 6. CHANGES/TERMINATION 6.1 TiVo may, at any time, make changes in the delivery schedules, designs, quantities, and specifications for Goods ordered hereunder. TiVo may terminate this Purchase Order in whole or in part at any time in its sole discretion on written notice to Seller. In such case, the termination shall be effective immediately upon receipt of the notice by Seller, without further formalities and without court intervention. 6.2 Seller shall cease to perform services and/or provide Goods under this Purchase Order on the date of termination specified in such notice. In the event of termination due to no fault of Seller, TiVo shall be liable to Seller only for those services satisfactorily performed, in TiVo's sole discretion, and those conforming Goods delivered to TiVo through the date of termination, less appropriate offsets. 6.3 There is no charge to TiVo for terminating Purchase Orders for standard items. Any claim for charges (e.g., cancellation charges) for nonstandard items must be submitted to TiVo in writing within thirty (30) days after receipt of TiVo's termination notice. 6.4 Seller's claim for nonstandard items may include: (i) the cost of unique work in process; and (ii) the cost of paying claims to Seller's vendors for work directly allocable to items cancelled which cannot be diverted to other customers. Seller shall, whenever possible, use its best efforts to mitigate any claim to TiVo, including but not limited to, by placing such work in process in inventory and selling it to other customers. In no event shall any such claim for non-standard items exceed the total price for itemscancelled. Upon TiVo's payment of Seller's claim, TiVo is entitled to all paid work and materials. TiVo reserves the right to inspect Seller's work in process and to audit all relevant documents prior to paying Seller's claim. 6.5 TiVo may terminate this Purchase Order upon written notice to Seller if Seller files a petition in bankruptcy, becomes insolvent, or dissolves. In the event of such termination, TiVo shall pay Seller for the portion of the services satisfactorily performed, in TiVo's sole discretion, and those conforming Goods delivered through the date of termination, less appropriate offsets, including any additional costs to be incurred by TiVo in completing theservices. 7. ACCEPTANCE Payment shall not constitute acceptance. All Goods are subject to TiVo’s inspection, and, as appropriate, test before final acceptance by TiVo. Use of a portion of the Goods for testing shall not constitute an acceptance. No Goods shall be deemed accepted until TiVo has given written notice of such to Seller. If Goods tendered by Seller do not wholly conform with the Purchase Order, TiVo shall have the right and may elect, at its sole discretion and option, to reject all Goods or only such non-conforming Goods delivered pursuant to this Purchase Order, and with respect to services, require the reperformance of such services, at no additional cost to TiVo. Nonconforming Goods will be made available to Seller upon TiVo's notice of non-conformance to Seller and freight collect and risk ofloss will pass to Seller upon such notice. TiVo may dispose of all non- conforming Goods (at Seller’s cost) that remain uncollected thirty (30) days after TiVo’s notice of non-conformance. TiVo will not be required to dispose of the non-conforming Goods that are uncollected for a fair consideration and the proceeds of any disposal (if any) will be set off against TiVo’s administrationand storage costs. 8. WARRANTY 8.1 Seller represents and warrants that: i) it has the full power to enter into and perform its obligations underthe Purchase Order; ii) all services shall be completed in a professional, workmanlike manner, with the degree of skill and care that is required by current and soundprofessional procedures; iii) all Goods will be new and will not beused or refurbished; iv) all Goods delivered shall be free from design defects, except based entirely upon written designs provided by TiVo unless such designs are based in any part on Seller's specifications andrequirements; v) all Goods shall be free from defects in materials and workmanship and shall conform to all applicable specifications for the longer of: fifteen (15) months from the date of delivery or Seller's standard warranty period for those Goods. Seller shall make spare parts available to TiVo for five (5) years from the date of shipment at Seller's then-current price, less applicable discounts. In addition to therepresentations and warranties contained in this Purchase Order, the Goods purchased shall be subject to all written and oral express warranties made by Seller's agents, and to all express and implied warranties provided for by the California Commercial Code or applicable local law in the country of use of the Goods by TiVo; vi) it has the right and unrestricted ability to assign the delivered Goods to TiVo including, without limitation, the right to assign any Goods, and services performed by Seller's personnel and subcontractors; vii) Goods specified in this Purchase Order, and TiVo's use of them do not and will not infringe upon any third party's intellectual property rights, right of publicity or privacy, or any other proprietary rights, whether contractual, statutory, or common law; viii) Seller will not disclose to TiVo, bring onto TiVo's premises, or induce TiVo to use any confidential or proprietary information that belongs to anyone other than TiVo or Seller; ix) any Goods that include software supplied by Seller does not contain any code (i) designed to disrupt, disable, harm, or impede operation, or (ii) designed to impair operation based on the lapse of time, including but not limited to viruses, worms, time bombs, time locks, drop-dead devices, access codes, security keys, back doors, or trap door devices; and (iii) clearly defines any open source code x) Goods shall conform to TiVo's specifications, Seller's quotation or proposal, and Seller's brochures or catalogues, and if none of the foregoing is applicable, then such Goods are suitable for the intended use; xi) in performing its obligations under the Purchase Order it will adhere to TiVo’s Code of Conduct found at: http://ir.tivo.com/governance- documents; xii) it will not use or disclose any information that may identify an individual that is processed for or on behalf of TiVo ("Personal Data"), except to the extent necessary to perform and deliver the Goods or perform the services under thisPurchase Order; xiii) to the extent that Seller processesPersonal Data on behalf of TiVo it will: xiii) în măsura în care Vânzătorul procesează Date Personale peseama TiVo, acesta: A. process the type of personal data and categories of data subjects solely on the subject- matter and for the duration necessary for the purpose of performance of the Purchase Order; B. not disclose personal data to any third party without TiVo’s prior written consent and ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; C. implement and maintain appropriate technical and organizational measures and other protections for Personal Data (including, without limitation, not loading any Personal Data on (i) any laptop computers or (ii) any portable storage media unless (a) such data has been encrypted and (b) the portable storage media is used solely to move such data to off-site storage); D. report to TiVo any suspected breaches of security of Personal Data ("Security Incident") immediately after discovery; E. cooperate fully with TiVo in investigating any Security Incidents;F. cooperate fully with TiVo's requests for access to, correction of, and destruction of Personal Data in Seller's possession;G. process the Personal Data only on documented instructions from TiVo, comply with all instructions issued by TiVo from time to time relating to Personal Data; andH. permit TiVo and/or its duly authorized representatives, on reasonable prior notice, to inspect and audit Seller’s premises and computer systems to ascertain full compliance with Seller’s processing obligations under this Purchase Order; I. provide TiVo with all information necessary to demonstrate compliance with the obligations set out in the EU General Data Protection Regulation (GDPR),as well as to allow and assist in the conduct of audits, including inspections, by TiVo or another auditor authorized by TiVo, and shall immediately inform TiVo if, in its opinion, an instruction contravenes the GDPR or other data protection provisions; D. report to TiVo any suspected breaches of security of Personal Data ("Security Incident") immediately after discovery; E. cooperate fully with TiVo in investigating any Security Incidents; F. cooperate fully with TiVo's requests for access to, correction of, and destruction of Personal Data in Seller's possession; G. process the Personal Data only on documented instructions from TiVo, comply with all instructions issued by TiVo from time to time relating to Personal Data; and H. permit TiVo and/or its duly authorized representatives, on reasonable prior notice, to inspect and audit Seller’s premises and computer systems to ascertain full compliance with Seller’s processing obligations under this Purchase Order; I. provide TiVo with all information necessary to demonstrate compliance with the obligations set out in the EU General Data Protection Regulation (GDPR), as well as to allow and assist in the conduct of audits, including inspections, by TiVo or another auditor authorized by TiVo, and shall immediately inform TiVo if, in its opinion, an instruction contravenes the GDPR or other data protection provisions; J. assist TiVo, taking into account the nature of the processing, through appropriate technical and organizational measures, wherever possible, to enable it to fulfil its obligation to respond to requests for the exercise of data subjects' rights; K. assist TiVo in ensuring compliance with the data security, security breach notification and impact assessment obligations set out in the GDPR, taking into account the nature of the processing and information available to Seller; L. if Seller uses another processorto carry out certain processing activities on behalf of TiVo, Seller shall, by a written contract, impose on the processor the same data protection obligations as those set out in this Purchase Order. In particular, this shall apply to the provision of adequate safeguards for the application of appropriate technical and organizational measures, so that the processing may conform to the GDPR; xiv) it will not transfer Personal Data across any country border unless: (A) such transfer is strictly unavoidable for the proper performance under this Purchase Order; and (B) Seller provides prior written notification to TiVo and obtains TiVo’s prior written consent to the cross-border transfer. Upon TiVo’s request, Seller shall enter into such other arrangements with TiVo as TiVo considers appropriate in order to ensure that Seller’s transfer is in compliance with applicable law; xv) it will not provide TiVo with Personal Data of any third party or its own employees. Notwithstanding the foregoing, if Seller does provide TiVo with any Personal Data, Seller represents and warrants that it has obtained the necessary consent or has the necessary legal ground to provide that Personal Data to TiVo and to allow TiVo to use, disclose, and transmit such Personal Data on a worldwide basis among TiVo in connection with this Purchase Order, without any additional action being necessary from TiVo’s part; xvi) to the extent the Goods include hazardous materials, Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has communicated in writing such information about the Goods to TiVo; and xvii) the Goods do not include components which may trigger reporting requirements for TiVo according to applicable law - e.g. (A) containing PCB (polychlorinated biphenyls) chemical substances or (B) are manufactured using a cadmium plating process or contain a chemical substance or mixture that is or becomes subject to a reporting requirement under Section 8(e) of the Toxic Substances Control Act, 15 U.S.C. Section 2607(e), as in effect at time of shipment. 8.2 All warranties shall also be construed as conditions for the sale and shall not be exclusive as to any other warranty or representation. Seller shall additionally furnish to TiVo Seller's standard warranty and service guaranty applicable to the Goods. All warranties and service guaranties shall run both to TiVo and to TiVo’s customers. If TiVo identifies a warranty problem with the Goods during the warranty period, TiVo will notify Seller within sixty (60) days as of such discovery (irrespective if referring to hidden or apparent defects) and will return the Goods to Seller, at Seller's expense, or, in the case of services, instruct Seller to reperform such services. Within five (5) business days of receipt of the returned Goods or, in the case of services, notice from TiVo, Seller shall, at TiVo's option, either repair or replace such Goods, or credit TiVo's account for the same, or, in the case of services, either reperform such services or credit TiVo's account for the same. Replacement and repaired Goods or reperformed services shall be warranted for the remainder of the warranty period or six (6) months, whichever is longer. 9. INDEPENDENT CONTRACTOR 9.1 Nothing in this Purchase Order is intended, or shall be construed, to create a partnership, joint venture, or employer-employee relationship between the parties. Seller is an independent contractor for all purposes, without express or implied authority to bind TiVo by contract or otherwise. 9.2 Seller will secure all licenses and permits, and supply all tools and equipment necessary to perform the services and deliver the Goods. 9.3 Seller will not be entitled to any of the benefits that TiVo may make available to its employees including, but not limited to, group health or life insurance, stock options, profit sharing, or retirement benefits. 9.4 Seller is solely responsible for all taxes and withholdings, severance and redundancy pay, benefits (including, without limitation, vacation, sick leave, holidays, pension or profit sharing contributions, stock options etc.), and other similar obligations, whether statutory or otherwise, with respect to payments made by Seller relating to the performance of all its work and its receipt of fees under this Purchase Order. 9.5 In addition to any other indemnity obligations, Seller will defend, indemnify, and hold TiVo and its officers, directors, customers, agents, subcontractors and employees (the "Representatives") harmless from any and all claims made by any person or any entity on account of an alleged failure to satisfy any obligation specified in Sections 10 and 11. 9.6 At TiVo's direction and for good cause, Seller will remove any Seller personnel or subcontractor from performance of services. 10. RIGHTS AND DEVELOPMENTS All works of authorship, inventions, improvements, developments and discoveries (collectively, "Developments") authored, conceived made or discovered by Seller, solely or in collaboration with others, in the course of providing services hereunder or designing or developing Goods to be provided hereunder to the extent that such design or development is at TiVo's expense, shall be the sole and exclusive property of TiVo. Seller hereby assigns and agrees to assign to TiVo all such Developments and any copyright, patent, trade secret and other intellectual property rights (collectively, "Intellectual Property Rights") relating thereto and shall disclose to TiVo all pertinent information and data with respect thereto. Seller agrees to assist TiVo, or its designee, in every proper way, including following the completion of providing services or following termination of this agreement, to secure TiVo’s rights in the Developments and any Intellectual Property Rights relating thereto in all countries, including, without limitation, the execution of all instruments that TiVo deems necessary to apply for and obtain such rights and to assign and convey to TiVo such rights. Seller shall cause every person employed by Seller or otherwise associated with Seller in the provision of Goods that may lead to Developments to enter into an agreement under which such person shall disclose and assign to Seller all Developments and Intellectual Property Rights related thereto and execute all instruments and do all acts deemed necessary by Seller to secure Seller's rights therein. 11. INTELECTUAL PROPERTY AND INDEMNITY Seller grants TiVo all rights and licenses necessary for TiVo to use, transfer, pass-through, and sell the Goods specified in this Purchase Order and to exercise the rights granted under this Purchase Order. TiVo does not grant Seller any licenses, covenants or other rights in connection with this Purchase Order. Seller shall indemnify, hold harmless, and at TiVo's request, defend, or allow TiVo to control the defense of, TiVo and TiVo’s Representatives, against all claims, liabilities, damages, losses and expenses, including attorneys' fees and cost of suit arising out of or in any way connected with the Goods provided under this Purchase Order, including, without limitation; (i) any claim based on the death or bodily injury to any person, destruction or damage to property, or contamination of the environment and any associated clean up costs; (ii) any claim based on the negligence, omissions or willful misconduct of Seller or any Seller's Representatives; (iii) any claim by a third party against TiVo alleging that the Goods, the performance or results of such services, or any other products or processes provided under this Purchase Order, infringe a patent, copyright, trademark, trade secret or other right, including but not limited to any other proprietary right, privacy right, right of publicity, of a third party, whether such are provided alone or in combination with other products, software or processes; (iv) any violation of law by Seller or Seller’s Representatives; and (v) any breach of this Purchase Order by Seller or Seller’s Representatives. Seller shall not settle any such suit or claim without TiVo's prior written approval. Seller agrees to pay or reimburse all costs that may be incurred by TiVo in enforcing this indemnity, including attorneys' fees. Should TiVo's use, or use by its distributors, subcontractors or customers, of any Goods purchased from Seller be enjoined, be threatened by injunction, or be the subject of any legal proceeding, Seller shall, at its sole cost and expense, either: (a) substitute fully equivalent non-infringing Goods; (b) modify the Goods so that they no longer infringe but remain fully equivalent in functionality; (c) obtain for TiVo, its distributors, subcontractors and customers the right to continue using the Goods; or (d) if none of the foregoing is possible, refund all amounts paid for the infringing Goods. 12. FORCE MAJEURE TiVo shall not be responsible for any failure to accept performance of the services or take delivery of the Goods as provided, caused by circumstances beyond TiVo’s control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, theft, war, riot, embargoes, acts of civil or military authorities, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation. In the event TiVo is so excused, either party may terminate this Purchase Order and TiVo shall at its expense and risk, return any Goods received to the place of shipment. 13. TOOLING, CONFIDENTIALITY AND PUBLICITY 13.1 Any specifications, drawings, schematics, technical information, data, tools, dies, patterns, masks, test equipment or any other material furnished or paid for by TiVo shall: (i) be kept confidential; (ii) remain or become TiVo’s property and Seller shall have no interest therein; (iii) be used exclusively to manufacture Goods or perform services for TiVo; (iv) be clearly marked as TiVo’s property and be segregated from Seller’s other tooling, materials and data when not in use; (v) be kept in good working condition at Seller’s expense; and (vi) be shipped to TiVo promptly on demand, at any time, or immediately at the completion of services or delivery of Goods. Seller will not disclose and will not use any of TiVo’s confidential or proprietary information for any other purpose or disclose to any third parties, except if required by law and in such an event Seller shall seek maximum confidential treatment available (including through a protective order if available), and shall immediately notify TiVo so that TiVo also may seek confidential treatment. 13.2 Seller shall insure TiVo's property and be liable for any loss or damage while TiVo's property is in Seller's possession or control, ordinary wear and tear excepted. 13.3 Seller may not use TiVo's name or logos publicly nor otherwise disclose the existence or content of this Purchase Order without TiVo's prior written consent. 14. PACKING AND SHIPPING 14.1 All Goods shall be prepared for shipment according to TiVo's instructions, if any, and otherwise in a manner that follows good commercial practice, is acceptable to common carriers, and is adequate to ensure safe arrival. In addition to the requirements set forth in Section 5 (DELIVERY), Seller shall mark all containers with necessary lifting, handling and shipping information, purchase order number, date of shipment and the names of TiVo and Seller. 14.2 Unless otherwise specified herein, all shipments shall be DDP (Incoterms 2010). Notwithstanding any prior inspections, Seller bears all risk of loss, damage, or destruction until final acceptance by TiVo. 15. ASSIGNMENT; WAIVER Seller shall not delegate any duties nor assign any rights under this Purchase Order without the prior written consent of TiVo, and any such attempted delegation or assignment shall be void. This Purchase Order shall inure to the benefit of, and be binding upon, the successors and assigns of TiVo without restriction. A waiver of any default hereunder or failure to enforce compliance of any term or condition of this Purchase Order shall not be a waiver of any other term or condition or a continuing waiver. 16. NONEXCLUSIVE AGREEMENT This is not an exclusive agreement. TiVo is free to engage others to provide Goods that are the same as or similar to Seller's. Seller is free to, and is encouraged to, advertise, offer and provide Goods to others; provided however, that Seller does not breach this Purchase Order. 17. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMISSIBLE IN LAW: 17.1 IN NO EVENT SHALL TIVO’S LIABILITY FOR ANY ALLEGED BREACH OR BREACH OF THIS PURCHASE ORDER EXCEED THE TOTAL PRICE OF THIS PURCHASE ORDER. 17.2 IN NO EVENT SHALL TIVO BE LIABLE TO SELLER NOR SELLER'S REPRESENTATIVES, OR ANY THIRD PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THIS PURCHASE ORDER, WHETHER OR NOT TIVO WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. 18. SETOFF All claims for money due or to become due from TiVo hereunder shall be subject to deduction by TiVo for any setoff or counterclaim arising out of this or any other of TiVo’s transactions with Seller. 19. SURVIVAL Any obligations and duties which by their nature extend beyond the expiration or termination of this Purchase Order shall survive the expiration or termination of this Purchase Order. 20. SEVERABILITY If any provision of this Purchase Order is deemed to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 21. COMPLIANCE WITH LAWS 21.1 General: Seller will comply with all applicable Romanian, U.S. and International federal, state, and local laws and regulations, including, but not limited to, all applicable employment, tax, environment, export and import laws, regulations, orders, and policies. 21.2 Hazardous Materials: If the Goods include hazardous materials, Seller represents and warrants that Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has properly communicated such risks to the proper TiVo personnel prior to delivery of the Goods, including the appropriate handling and transportation of such hazardous materials. 21.3 Customs: Upon TiVo's request, Seller will promptly provide TiVo with a statement of origin for all Goods and United States Customs documentation for Goods wholly or partially manufactured outside of the United States. 21.4 Seller will comply with all waste and environmental laws in relation to the supply of Goods hereunder and shall bear full responsibility to ensure that TiVo can comply with any waste and environmental regulations when the Goods reach the end of their life. 22. GOVERNMENTAL COMPLIANCE If the Goods ordered herein are purchased for incorporation into products sold to the U.S. Government or to any other government entity, the terms required to be inserted by the contract or subcontract for the sale of such products to such entity shall be deemed to apply to this order. 23. REMEDIES If Seller breaches this Purchase Order, TiVo shall have all remedies available by law and at equity. For the purchase of Goods, Seller's sole remedy in the event of breach of this Purchase Order by TiVo shall be the right to recover damages in the amount equal to the difference between market price at the time of breach and the purchase price specified in this Purchase Order. No alternate method of measuring damages shall apply. Seller shall have no right to resell Goods for TiVo's account in the event of wrongful rejection, revocation of acceptance, failure to make payment or repudiation by TiVo and any resale so made shall be for the account of Seller. 24. INJUNCTIVE RELIEF AND SPECIFIC PERFORMANCE 24.1 Seller acknowledges and agrees that the obligations and promises of Seller under this Purchase Order are of a unique, intellectual nature giving them particular value. Seller’s breach of any of the promises contained in this Purchase Order will result in irreparable and continuing damage to TiVo for which there will be no adequate remedy at law and, in the event of such breach, TiVo will be entitled to injunctive relief, without the requirement to post a monetary bond, or a decree of specific performance. 24.2 Seller acknowledges and agrees that it is automatically considered in default if it does not duly comply with any of its obligations on any due date thereof. TiVo may use any remedies available under this Purchase Order (and any documents in connection therewith) and/or under applicable laws without any prior default notice to the Seller. The Seller hereby expressly waives any and all rights under the Romanian Civil Code to be notified of, and/or to be granted a remedy period for, any breach of its obligations in relation to this Purchase Order. 25. GOVERNING LAW This Purchase Order shall be construed in accordance with, and disputes shall be governed by the laws of Romania. The competent Romanian courts shall have jurisdiction and venue over all controversies arising out of, or relating to, this Purchase Order. The applicability of the UN Convention on Contracts for the International Sale of Goods is hereby expressly waived by the parties and it shall not apply to the terms and conditions of this Purchase Order. 26. EXCLUSION OF HARDSHIP Each party expressly assumes and undertakes to bear any and all risks arising from any and all future events, including unforeseen or exceptional events, which may affect the contractual balance, the value of its rights and obligations or the expenses incurred for the performance of its obligations, regardless of the extent to which the costs for its performance have increased or to which the value of the performance received by it has diminished and of how burdensome the performance of its obligations may become. The parties hereby expressly waive any and all rights and claims in relation to article 1271 of the Romanian Civil Code and unconditionally undertake to perform their obligations regardless of the interference of any events which might fall under the definition of "hardship". 27. LANGUAGE These Terms and Conditions for Procurement of Goods and Services have been executed in Romanian and English language. In case of inconsistencies between the Romanian and English version, the English version shall prevail. | Termeni și Condiții pentru Cumpărarea De Bunuri Și Servicii Astfel cum sunt folosiți aici, termenul "Vânzător" vă include pe dumneavoastră, subsidiarele și afiliații dumneavoastră; "TiVo" include TiVo Europe SRL. 1. ÎNTREGUL CONTRACT 1.1 Această comandă de achiziționare (incluzând toate atașamentele, indiferent daca sunt atașate fizic sau încorporate prin referință, și acești termeni și condiții pentru achiziționarea de bunuri și servicii de software (bunurile, serviciile de software, și/sau livrabile sunt denumite în continuare în mod colectiv (sau individual după cum contextul impune) "Bunurile") devine întregul contract (înțelegere) ("Comanda de Achiziție") dintre TiVo și Vânzător cu privire la obiectul acestei comenzi după luarea la cunoștință de către Vânzător sau începerea executării. Luarea la cunoștința de către Vânzător este marcată prin semnarea și returnarea copiei de luare la cunoștință. Această Comandă de Achiziție nu constituie o ofertă fermă și irevocabilă în înțelesul Secțiunii 2205 din Codul Comercial al statului California (sau orice altă lege aplicabilă) sau în sensul articolului 1188 și 1191 din Codul Civil Român, și poate fi revocata în orice moment înainte de acceptare. 1.2 Această Comandă de Achiziție nu poate fi suplimentată, modificată, înlocuită sau alterată în alt mod, decât prin înscris semnat de un reprezentant autorizat TiVo. TiVo își rezervă dreptul să reprogrameze orice livrare sau să anuleze orice Comandă de Achiziție plasată oricând înainte de expedierea1.3 Fără a afecta cele de mai sus, dacă există un contract scris separat, semnat de reprezentanții autorizați ai Vânzătorului și ai TiVo, care acoperă cumpărarea Bunurilor descrise în Comanda de Achiziție, termenii acestui contract separat vor prevala asupra termenilor contradictorii din prezentuldocument. 1.4 Fiecare parte încheie această Comandă de Achiziție în numele său și pe seama sa pe baza propriei analize (și, unde este cazul, cu asistența consultanților săi) și înțelege pe deplin și este de acord cu drepturile și obligațiile și a citit fiecare clauză cu atenție (inclusiv riscurile asociate cu acestea) din această Comandă de Achiziție. Fiecare clauză a acestei Comenzi de Achiziție a fost citită cu atenție și negociată (dacă și cum s-a considerat relevant de către acea parte) pentru a fi deplin acceptabilă pentru ea și fiecare clauză, inclusiv, fără a se limita la, (A) fiecare clauză care este în beneficiul parților în legătură cu (i) limitarea de răspundere, (ii) dreptul de a denunța unilateral această Comandă de Achiziție, (iii) dreptul de a suspenda executarea obligațiilor, cât și (B) fiecare clauză care poate afecta partea în privința (i) pierderii de drepturi și beneficiul termenului, (ii) limitării dreptului de a invoca excepții, (iii) limitării libertății de a contracta cu alte other persons, (iv) implied renewal of the contract, (v) choice of applicable law, or (vi) choice of jurisdiction, is hereby expressly agreed and accepted by the party, including but not limited to: Section 1, Section 5, Section 6, Section 8, Section 10, Section 11, Section 15, Section 17, Section 23, Section 24, Section 25 and Section 26. părți, (iv) reînnoirii implicite a contractului, (v) alegerii legii aplicabile, sau (vi) alegerii jurisdicției, este expres convenită și acceptată, inclusiv, fără a se limita la: Sectiunea 1, Sectiunea 5, Sectiunea 6, Sectiunea 8, Sectiunea 10, Sectiunea 11, Sectiunea 15, Sectiunea 17, Sectiunea 23, Sectiunea 24, Sectiunea 25 șiSectiunea 26. 2. PLATA ȘI PREȚUL2.1 Drept preț pentru executarea serviciilor, livrarea Bunurilor și cesionarea drepturilor către TiVo, astfel cum este prevăzut aici, incluzând, dar fără a se limita la cesionarea Drepturilor de Dezvoltare și Proprietate Intelectuală în concordanță cu Sectiunea 10, TiVo va plăti Vânzătorului (i) suma agreată și specificată în Comanda de Achiziție aplicabilă, sau (ii) prețurile cotate de Vânzător la data expedierii (pentru Bunuri), sau la data începerii (pentru servicii), oricare este mai mică. 2.2 Această Comandă de Achiziție nu va fi completată la prețuri mai mari decât cele arătate aici, decât dacă aceste prețuri mai mari au fost autorizate în scris de TiVo. 2.3 Vânzătorul garantează că prețurile stabilite în Comanda de Achiziție sunt la fel de mici ca orice preț net oferit acum sau în trecut de Vânzător oricărui alt Cumpărător pentru asemenea Bunuri. 2.4 Plata prin cec TiVo va fi considerată făcută la data trimiterii prin poștă. Dacă plata este făcută electronic, plata va fi considerată făcută când instituția depozitară a Vânzătorului primește sau are control asupra plății. 3. 3.1 Fiecare factură depusă de cătreVânzător trebuie să fie transmisă către TiVo în termen de nouăzeci (90) de zile de la finalizarea serviciilor sau de la livrarea Bunurilor și trebuie să menționeze numărul comenzii de achiziție aplicabile. TiVo își rezervă dreptul de a returna toate facturileincorecte. 3.2 Cu excepția cazului în care TiVo specifică altfel în Ordinul de Achiziție, termenul de plată este de patruzeci și cinci (45) de zile de la sfârșitul lunii în care (i) Ordinul de Achiziție a fost acceptat de către Vânzător, (ii) acceptarea Bunurilor de către TiVo, sau (iii) primirea facturii de la Vânzător în conformitate cu această Comandă de Achiziție, oricare dintre acestea esteulterioară.3.3 Toate facturile vor include, fără limitare, numărul comenzii, o descriere a obiectelor, cantităților și prețurilor pe unitate pentru toate Bunurile facturate, referința către afiliatul TiVo cumpărător corect și informații clare care permit TiVo să identifice Bunurile specifice și serviciile care urmează să fie plătite înbaza facturii respective. 3.4 Taxele aplicabile și alte taxări cum ar fi taxe, taxe vamale, tarife și sume impuse de guvern, vor fi indicate separat în factura Vânzătorului. 4. Vânzătorul va fi singurul responsabil pentru depunerea formularelor fiscale federale, statale și locale și pentru plata taxelor și tarifelor, inclusiv taxe estimate și taxe de muncă, datorate în legătură cu primirea de către Vânzător a plății aferente acestei Comenzi de Achiziție. Mai mult, Vânzătorul este de acord să asiste TiVo în mod rezonabil în cazul unui control guvernamental. TiVo nu va avea nicio responsabilitate să plătească sau să rețină nicio taxă sau tarif din nicio plată făcută către Vânzător în legătură cu această Comandă de Achiziție, exceptând cazul în care estecerut altfel de legislația aplicabilă. 5. Timpul este esențial. Livrarea se va face strict în concordanță cu orarul, prin transportatorul și la locul stabilit în această Comandă de Achiziție și orice întârzieri în expediere vor fi raportate imediat de Vânzător. Nu se va face nicio livrare parțială sau livrare de bunuri suplimentară fără consimțământul scris al TiVo. Dacă Vânzătorul nu livrează Bunurile în timpul specificat, TiVo poate (i) cu privire la livrarea de Bunuri, să refuze să accepte Bunurile și să rezilieze această Comandă de Achiziție, sau să ceară partea corectă alocabilă din Bunurile disponibile ale Vânzătorului și să rezilieze partea rămasă neacoperită din această Comandă de Achiziție, sau (ii) cu privire la lucrarea de servicii, TiVo poate imediat să înceteze orice executare pe mai departe a acestor servicii de către Vânzător și TiVo va fi răspunzător față de Vânzător doar pentru o sumă pro-rata, minus compensările corespunzătoare (inclusiv orice costuri suplimentare care ar fi suportate de TiVo în completarea serviciilor), atribuibile serviciilor prestate de Vânzător în mod satisfăcător, la discreția TiVo. Fiecare container livrat trebuie să fie etichetat și marcat pe dinafară pentru a identifica conținutul, și trebuie să conțină documente însoțitoare care să listeze conținutul, inclusiv orice altă informație impusă de lege. Numărul Comenzii de Achiziție TiVo trebuie să apară pe toate documentele și containerele de expediere. 6. 6.1 TiVo poate, oricând, să facă modificări la orarul de livrare, designul, cantitățile, și specificațiile Bunurilor comandate. TiVo poate înceta această Comandă de Achiziție în tot sau în parte în orice moment la discreția sa prin notificare scrisă trimisă Vânzătorului. Într-un asemenea caz, încetarea va deveni efectivă imediat după primirea notificării de către Vânzător, fără alte formalități șifără intervenția instanței. 6.2 Vânzătorul va înceta să presteze serviciile și/sau să furnizeze Bunurile din aceasta Comandă de Achiziție la data denunțării specificată în asemenea notificare. În cazul încetării din cauza Vânzătorului, TiVo va fi răspunzător către Vânzător doar pentru acele servicii prestate satisfăcător, la discreția TiVo, și acele Bunuri conforme livrate către TiVo până la data încetării, minuscompensările corespunzătoare. 6.3 Nu există niciun cost pentru TiVo pentru încetarea Comenzii de Achiziție pentru obiecte standard. Orice pretenție pentru costuri (e.g., costuri de anulare) pentru obiecte non-standard trebuie depuse la TiVo în scris în termen de treizeci (30) de zile de la primirea notificării deîncetare trimisă de către TiVo. 6.4 Pretenția Vânzătorului pentru obiecte non-standard poate include: (i) costul lucrării unice în desfășurare; și (ii) costul plății pretențiilor către furnizorii Vânzătorului pentru munca directă alocabilă obiectelor anulate care nu pot fi vândute către alți clienți. De fiecare dată când este posibil Vânzătorul va depune toate eforturile pentru a mitiga orice pretenție față de TiVo, inclusiv, dar fără a se limita la, prin plasarea respectivei lucrări în desfășurare în inventar sau alocarea ei către alți clienți. Orice pretenție pentru obiecte non-standard nu va depăși in niciun caz prețul total pentru obiectele anulate. După plata pretenției Vânzătorului făcută de TiVo, TiVo este îndreptățită la toate lucrările și materialele plătite. TiVo își rezervă dreptul să inspecteze lucrarea în desfășurare a Vânzătorului și să auditeze toate documentele relevante înainte să îi plătească Vânzătoruluipretenția. 6.5 TiVo poate înceta această Comandă de Achiziție prin notificare scrisă trimisă Vânzătorului dacă Vânzătorul se dizolvă. În cazul unei asemenea încetări, TiVo va plăti Vânzătorului porțiunea serviciilor prestate satisfăcător, la discreția absolută a TiVo, și acele Bunuri lucrate conform până la data încetării, minus compensările corespunzătoare, inclusiv costurile suplimentare care vor fi suportate de TiVo pentru completarea serviciilor. 7. Plata nu constituie acceptare. Toate Bunurile sunt supuse inspecției TiVo, și, după cum este necesar, testării înainte de acceptarea finală de către TiVo. Folosirea unei părți din Bunuri pentru testare nu va constitui acceptare. Niciun Bun nu va fi considerat acceptat până când TiVo nu a notificat în scris despre acest lucru Vânzătorul. Dacă Bunurile furnizate de Vânzător nu sunt conforme în totalitate cu Comanda de Achiziție, TiVo va avea dreptul și poate alege, la libera sa discreție și opinie, să respingă toate Bunurile sau doar Bunurile ne- conforme livrate conform acestei Comenzi de Achiziție, și cu privire la servicii, să solicite prestarea din nou a acestor servicii, fără costuri suplimentare pentru TiVo. Bunurile neconforme vor fi puse la dispozitia Vânzătorului după notificarea TiVo de ne-conformitate trimisă Vânzătorului, și colectarea mărfii și riscul de pierdere va trece la Vânzător după această notificare. TiVo nu va fi obligată să dispună de Bunurile neconforme care nu sunt colectate pentru o compensație justă și veniturile din orice dispunere (daca vor exista) vor fi compensate cu costurile de administrare și stocare ale TiVo. 8. 8.1 Vânzătorul declară și garantează că: i) are putere deplină să încheie și execute obligațiile sale din aceastăComandă de Achiziție; ii) toate serviciile vor fi prestate într-o manieră profesională, cu gradul de pricepere și grijă care este cerut de procedurile actuale și corecteprofesional; iii) toate Bunurile vor fi noi și nu vor fifolosite sau recondiționate; iv) toate Bunurile livrate vor fi libere de orice defecte de design, cu excepția celor bazate pe conceptele furnizate in scris de TiVo in afara cazului in care aceste concepte sunt bazate în parte pe specificațiile și cerințeleVânzătorului; v) toate Bunurile vor fi libere de defecte ale materialelor și manoperei și vor fi conforme specificațiilor aplicabile pentru mai mult de: cincisprezece (15) luni de la data livrării sau perioada de garanție standard a Vânzătorului pentru aceste Bunuri. Vânzătorul va pune la dispoziție piese de rezervă către TiVo pentru cinci (5) ani de la data expedierii la prețurile de atunci ale Vânzătorului, minus reducerile aplicate. În plus față de declarațiile și garanțiile incluse în această Comandă de Achiziție, Bunurile cumpărate vor fi supuse tuturor garanțiilor orale sau scrise date de agenții Vânzătorului, și tuturor garanțiilor exprese sau implicite furnizate de Codul Comercial al Statului California sau legea locală aplicabilă în țara în care se folosescBunurile de către TiVo; vi) are dreptul și abilitatea nerestricționată să transfere Bunurile livrate către TiVo inclusiv, fără limitare, dreptul să transfere orice Bunuri, și servicii efectuate de personalul sau subcontractoriiVânzătorului; vii) Bunurile specificate în această Comandă de Achiziție, și folosirea lor de TiVo nu încalca și nu vor încălca niciun drept de secret comercial al unui terț, drept de publicitate sau confidențialitate, și orice alte drepturi patrimoniale sau personale, fie ele din contract,statutare sau din lege; viii) Vânzătorul nu va dezvălui către TiVo, nu va duce în locațiile TiVo, sau induce TiVo să folosească nicio informație confidențială sau secret comercial care aparține oricărei altepersoane decât TiVo și Vânzătorul; ix) orice Bunuri care includ software furnizat de Vânzător nu conțin niciun cod (i) conceput sa întrerupă, dezactiveze, afecteze sau împiedice operațiuni, sau (ii) conceput să destabilizeze operațiuni pe baza trecerii timpului, inclusiv, dar fără a fi limitat la viruși, viermi, bombe cu ceas, dispozitiv de blocare temporara, dispozitive de dezactivare imediata, coduri de acces, chei de securitate, uși included; ascunse, sau uși capcană; și (iii)definește clar orice cod sursăinclus; x) Bunurile vor fi conforme cu specificațiile TiVo, cotația sau propunerea Vânzătorului, și broșurile și cataloagele Vânzătorului, și dacă niciuna dintre cele de mai sus nu este aplicabilă, atunci aceste Bunuri să fie potrivitepentru folosința intenționată; xi) în executarea obligațiilor din această Comandă de Achiziție va adera la Codul de Conduita TiVo disponibil la: http://ir.tivo.com/governance-documents; xii) nu va folosi sau dezvălui nicio informație care poate identifica un individ pentru sau pe seama TiVo ("Date Personale"), cu excepția a ceea ce este necesar pentru efectuarea și livrarea Bunurilor sau prestarea serviciilor din aceastăComandă de Achiziție; A. va prelucra tipurile de date personale și categoriile de persoane vizate doar pentru scopul și durata necesară pentru îndeplinirea Comenzii de Achiziție; B. nu va dezvălui date personale către niciun terț fără consimțământul scris prealabil al TiVo și se va asigura că persoanele autorizate sa prelucreze datele personale s- au obligat la confidențialitate sau se află sub obligații statutare de confidențialitate; B. nu va dezvălui date personale către niciun terț fără consimțământul scris prealabil al TiVo și se va asigura că persoanele autorizate sa prelucreze datele personale sau obligat la confidențialitate sau se află sub obligații statutare de confidențialitate; C. va implementa și menține măsuri tehnice și organizatorice și alte protecții pentru Datele Personale (inclusiv, dar fără a se limita la, a nu încărca nicio Dată Personală pe (i) orice calculatoare laptop sau (ii) orice mediu de stocare media portabil decât dacă (a) aceste date au fost criptate și (b) mediul de stocare portabil este folosit doar pentru a muta aceste date către locuri de depozitare în afara sediilor); D. va raporta către TiVo orice suspiciune de încălcări de securitate a Datelor Personale ("Incident de Securitate") imediat după descoperire; E. va coopera total cu TiVo îninvestigarea oricăror Incidentede Securitate; F. va coopera total la cererile TiVo de accesare, corectare și distrugere a Datelor Personale aflate în posesia Vânzătorului; G. va prelucra Datele Personale doar pe baza instrucțiunilor documentate de la TiVo și se va conforma tuturor instrucțiunilor emise de TiVo din când în când în legătură cu Datele Personale; H. va permite TiVo și/sau reprezentanților autorizați corespunzător, pe bază de notificare rezonabilă prealabilă, să inspecteze și să auditeze locația Vânzătorului și sistemele de calculatoare pentru a confirma conformarea totală cu obligațiile Vânzătorului din această Comandă de Achiziție; I. va furniza TiVo toate informațiile necesare pentru a demonstra conformarea cu obligațiile stabilite de către Regulamentul General UE pentru Protecția J. va asista TiVo, luând în considerare natura prelucrării, prin măsuri organizatorice și tehnice potrivite, unde este posibil, să îi permită să îndeplinească obligația sa de a răspunde la cereri pentru exercitarea drepturilor persoanelor vizate; K. va asista TiVo în asigurarea conformării cu securitatea datelor, notificarea breșelor de securitate, și obligației de efectuare a unui audit prevăzut în GDPR, luând în considerare natura prelucrării și informațiilor disponibile Vânzătorului; L. daca Vânzătorul folosește o alta persoana imputernicita sa proceseze date personale pentru a efectua activitățile de prelucrare pe seama TiVo, Vânzătorul va, prin contract scris, impune persoanei imputernicite aceleași obligații de protecția datelor stabilite în această Comandă de Achiziție. În mod particular, aceasta se va aplica furnizării de măsuri de protecție adecvate pentru aplicarea de măsuri tehnice organizatorice adecvate, pentru ca prelucrarea să fie conformă cu GDPR. xiv) nu va transfera Date Personale peste nicio graniță statală, decât dacă: (A) asemenea transfer este strict inevitabil pentru îndeplinirea corespunzătoare a Comenzii de Achiziție; și (B) Vânzătorul trimite o notificare prealabilă scrisă către TiVo și obține consimțământul prealabil TiVo pentru transferul peste graniță. La cererea TiVo, Vânzătorul va încheia un aranjament cu TiVo, după cum TiVo consideră adecvat pentru a asigura că transferul Vânzătorului este în conformitate cu legea aplicabilă; xv) nu va furniza lui TiVo nicio Dată Personală a niciunui terț sau angajaților proprii. Fără a aduce atingere celor de dinainte, dacă Vânzătorul nu furnizează Date Personale către TiVo, Vânzătorul declară și garantează că a obținut consimțământul sau are temeiul juridic necesar pentru a furniza acele Date Personale către TiVo și să permită TiVo să folosească, dezvăluie, și să transmită aceste Date Personale pe o scara mondială la nivelul TiVo în legătura cu Comanda de Achiziție, fără a fi nevoie de nicio alta acțiune suplimentară din partea TiVo; xvi) in măsura în care Bunurile includ substanțe periculoase, Vânzătorul înțelege natura oricăror substanțe periculoase asociate cu fabricarea, manevrarea și transportarea acestor substanțe periculoase și a comunicat în scris aceste informații despre Bunuri către TiVo; și xvii) Bunurile nu includ componente care pot atrage obligații de raportare pentru TiVo conform legii aplicabile - e.g. (A) conținând substanțe chimice PCB (bifenilii policlorurați) sau (B) sunt fabricate folosind un proces de placare cu cadmiu sau conțin o substanță chimică sau amestec care este sau devine obiectul unei cerințe de raportare sub Secțiunea 8(e) a Actului privind Controlul Substanțelor Toxice, 15 U.S.C, Secțiunea 2607(e), în vigoare la momentul expedierii. 8.2 Toate garanțiile vor fi interpretate ca reprezentând condiții pentru vânzare și nu trebuie să fie exclusive în ceea ce privește garanțiile și reprezentarea. Vânzătorul va acorda suplimentar către TiVo garanția standard și garanția de service ale Vânzătorului aplicabile Bunurilor. Toate garanțiile și garanțiile de service vor fi acordate către TiVo și clienților TiVo. 8.3 Dacă TiVo identifică o problemă de garanție în legătură cu Bunurile în timpul perioadei de garanție, TiVo va notifica Vânzătorul în termen de șaizeci (60) de zile de la această descoperire (indiferent dacă se referă la vicii ascunse sau aparente) și va returna Bunurile Vânzătorului, pe cheltuiala Vânzătorului, sau, în cazul serviciilor, va cere Vânzătorului să presteze din nou aceste servicii. În termen de cinci (5) zile lucrătoare de la primirea Bunurilor returnate sau, în cazul serviciilor, notificării de la TiVo, Vânzătorul, la opțiunea TiVo, fie va repara sau înlocui aceste Bunuri, sau va credita contul TiVo pentru acestea, sau, în cazul serviciilor, fie va presta din nou aceste servicii sau credita contul TiVo pentru acestea. Bunurile înlocuite și reparate sau serviciile prestate din nou vor fi garantate pentru perioada rămasă de garanție sau pentru șase (6) luni, oricare este mai lungă. 9. CONTRACTANT INDEPENDENT 9.1 Nimic din această Comandă de Achiziție nu se intenționează, sau nu se interpretează, a crea un parteneriat, asociere în participațiune, sau relație angajat-angajator între părți. Vânzătorul este un contractant independent pentru toate scopurile, fără autoritate expresă sau implicită de a lega TiVo prin contract sau altfel. 9.2 Vânzătorul va securiza toate licențele și autorizațiile și va furniza toate uneltele și echipamentele necesare pentru efectuarea serviciilor și livrarea Bunurilor. 9.3 Vânzătorul nu va fi îndreptățit la niciun beneficiu pe care TiVo l-ar oferi angajaților săi, inclusiv, dar fără a se limita la, asigurare de sănătate sau de viață de grup, opțiuni de acțiuni, împărțire de profit, sau beneficii de pensionare. 9.4 Vânzătorul este singur responsabil pentru toate taxele si reținerile, plățile compensatorii, beneficiile (inclusiv, fără limitare, vacanță, concediu medical, zile libere, pensie sau contribuții de împărțire a profitului, opțiuni de acțiuni etc.), și alte obligații similare, indiferent dacă sunt statutare sau altfel, cu privire la plățile făcute de Vânzător în legătură cu efectuarea muncii sale și încasare de tarife din aceasta Comandă de Achiziție. 9.5 În plus față de orice alte obligații de despăgubire, Vânzătorul va apăra, despăgubi și ține TiVo și administratorii, directorii, clienții, agenții, subcontractorii și angajații ("Reprezentanții") liberi de orice pretenții făcute de orice persoană sau entitate pe baza unui pretins eșec de a satisface orice obligație menționată în Secțiunile 10 și 11. 9.6 La discreția TiVo și pentru bună cauză, Vânzătorul va îndepărta orice personal sau subcontractor al Vânzătorului de la prestarea serviciilor. 10. DREPTURI ASUPRA DEZVOLTĂRILOR Toate lucrările de autor, invenții, îmbunătățiri, dezvoltări și descoperiri (colectiv, "Dezvoltările") autorate, concepute, făcute sau descoperite de Vânzător, singur sau în colaborare cu alții, în cursul prestării serviciilor de aici sau conceperii sau dezvoltării Bunurilor care sunt furnizate aici în măsura în care această concepere sau dezvoltare este pe cheltuiala TiVo, vor fi proprietatea unică și exclusivă a TiVo. Vânzătorul prin prezenta transferă și este de acord să cesioneze toate aceste Dezvoltări și orice drept de autor, patent, secret comercial și alte drepturi de proprietate intelectuală (colectiv, "Drepturi de Proprietate Intelectuală") în legătură cu acesta și va dezvălui către TiVo toate informațiile pertinente și datele în legătură cu acestea. Vânzătorul este de acord să asiste TiVo, sau persoana desemnata de TiVo, în toate modurile adecvate, inclusiv după finalizarea prestării de servicii sau după incetarea acestui contract, pentru a asigura drepturile TiVo asupra Dezvoltărilor și oricăror Drepturi de Proprietate Intelectuală în legătură cu acestea în toate țările, inclusiv, fără limitare, semnarea tuturor instrumentelor pe care TiVo le consideră necesare a aplica pentru și obține asemenea drepturi și să cesioneze către TiVo asemenea drepturi. Vânzătorul va determina fiecare persoană angajată de Vânzător sau altfel asociată cu Vânzătorul în furnizarea Bunurilor care pot conduce la Dezvoltări să încheie un contract potrivit caruia aceasta persoană va dezvălui și cesiona Vânzătorului toate Dezvoltările si Drepturile de Proprietate Intelectuală în legătură cu acestea și va semna toate instrumentele și va face toate actele considerate necesare de către Vânzător pentru a asigura drepturile Vânzătorului în legătură cu acestea. 11. PROPRIETATE INTELECTUALĂ ȘI DESPĂGUBIRE Vânzătorul acordă TiVo toate drepturile și licențele necesare pentru ca TiVo să folosească, transfere, tranziteze, și să vândă Bunurile specificate in aceasta Comandă de Achiziție și să exercite drepturile acordate prin această Comandă de achiziție. TiVo nu acordă Vânzătorului nicio licență, angajament sau alte drepturi în legătură cu această Comandă de Achiziție. Vânzătorul va despăgubi, ține liber de răspundere, și, la solicitarea TiVo, apăra, sau permite TiVo să controleze apărarea TiVo si Reprezentanților TiVo, împotriva tuturor pretențiilor, răspunderilor, pagubelor, pierderilor și cheltuielilor, inclusiv onorariile avocaților și cheltuielilor de judecată care reies din sau în orice modalitate au legătură cu Bunurile prevăzute în această Comandă de Achiziție, inclusiv, fără limitare: (i) orice pretenție întemeiată pe moarte sau vătămare corporală a oricărei persoane, distrugere sau pagubă asupra proprietății, sau contaminare a mediului si orice costuri de curățare asociate; (ii) orice pretenție întemeiată pe neglijență, omisiuni sau intenție a Vânzătorului sau oricăror Reprezentanți ai Vânzătorului; (iii) orice pretenție a unei terțe părți împotriva TiVo pretinzând că Bunurile, prestarea sau rezultatele serviciilor, sau orice alte produse sau procese furnizate în baza acestei Comenzi de Achiziție, încalcă un patent, drept de autor, marcă, secret comercial sau alt drept, inclusiv, dar fără a se limita la orice alt drept statutar, drept de confidențialitate, drept de publicitate, a unei persoane terțe, indiferent dacă acestea sunt furnizate singure sau în combinație cu alte produse, software sau procese; (iv) orice încălcare a legii de către Vânzător sau Reprezentanții Vânzătorilor; și (v) orice încălcare a acestei Comenzi de Achiziție de către Vânzător sau Reprezentanții Vânzătorilor. Vânzătorul nu va tranzacționa niciun astfel de proces sau pretenție fără aprobarea prealabilă a TiVo. Vânzătorul este de acord să plătească sau să ramburseze toate costurile care ar putea fi suferite de TiVo în punerea în executare a acestei despăgubiri, inclusiv onorariile avocaților. Dacă folosirea de către TiVo, sau folosirea de către distribuitorii, subcontractanții sau clienții săi, a oricăror Bunuri cumpărate de la Vânzător este interzisă, este amenințată de interzicere, sau este supusa oricărei proceduri legale, Vânzătorul va, pe costul și pe cheltuiala sa, fie: (a) substitui Bunuri deplin echivalente și în regulă; (b) modifica Bunurile astfel încât să nu mai fie în neregulă, dar sa rămâna deplin echivalente în funcționalitate; (c) obține pentru TiVo, distribuitorii, subcontractanții și clienții săi dreptul să continue folosirea Bunurilor; sau (d) dacă niciuna dintre cele menționate anterior nu este posibilă, va returna toate sumele plătite pentru Bunurile în neregulă. 12. FORȚA MAJORĂ TiVo nu va fi responsabilă de nicio neacceptare a executării serviciilor sau primirii Bunurilor furnizate, cauzate de circumstanțe în afara controlului TiVo care fac această executare comercial impracticabilă, inclusiv, dar fără a se limita la, acte divine, foc, inundație, furt, război, revoltă, embargouri, acte ale autorităților civile sau militare, accidente, dificultăți sau lipsuri de angajați, inabilitatea de a obține materiale, echipamente sau transport. În cazul în care TiVo este scuzat de forță majoră, oricare parte poate înceta această Comandă de Achiziție, și TiVo, pe riscul și cheltuiala sa, poate returna Bunurile primite la locul expedierii. 13. UNELTE, CONFIDENȚIALITATE ȘI PUBLICITATE 13.1 Orice specificații, desene, scheme, informații tehnice, date, unelte, matrițe, modele, măști, echipamente de testare sau orice alt material furnizat sau plătit de TiVo va: (i) fi păstrat confidențial; (ii) rămâne sau deveni proprietatea TiVo și Vânzătorul nu va avea niciun drept în acestea; (iii) fi folosit exclusiv pentru a fabrica Bunuri sau presta servicii pentru TiVo; (iv) clar marcat ca proprietate TiVo și va fi separat de uneltele, materialele și datele Vânzătorului atunci când nu este folosit; (v) păstrat în stare bună de funcționare pe cheltuiala Vânzătorului; și (vi) va fi expediat către TiVo prompt, la cerere, oricând, sau imediat după finalizarea serviciilor sau livrării Bunurilor. Vânzătorul nu va dezvălui și nu va folosi nicio informație confidențială sau statutară a TiVo pentru niciun alt scop sau nu va dezvălui către nicio parte terță, exceptând când este impus prin lege și în acest caz Vânzătorul va solicita tratamentul maxim de confidențialitate disponibil (inclusiv prin ordin de protecție dacă este disponibil), și va notifica imediat TiVo astfel încât TiVo sa poata să ceară tratament de confidențialitate. 13.2 Vânzătorul va asigura proprietatea și va fi răspunzător pentru orice pierdere sau stricăciune, cât timp proprietatea TiVo este în posesia sau controlul Vânzătorului, exceptând uzura normală. 13.3 Vânzătorul nu poate folosi numele și logo-ul TiVo în mod public, și nici nu poate dezvălui existența și conținutul acestei Comenzi de Achiziție fără consimțământul prealabil scris al TiVo. 14. ÎMPACHETAREA ȘI TRANSPORTUL 14.1 Toate Bunurile vor fi pregătite pentru transport potrivit instrucțiunilor TiVo, dacă există, sau altfel într-o maniera care este conformă cu practicile comerciale corecte, este acceptabilă transportatorilor obișnuiți, și este adecvată pentru a asigura ajungerea în siguranță. În plus față de cerințele stabilite în Secțiunea 5 (LIVRARE), Vânzătorul va marca toate containerele cu informațiile despre ridicare, manevrare și transport necesare, numărul comenzii de achiziție, data expedierii și numele TiVo și al Vânzătorului. 14.2 Dacă nu este altfel specificat, toate expedierile vor fi DDP (Incoterms 2010). Fără a aduce atingere inspecțiilor prealabile, Vânzătorul suportă riscul de pierdere, stricăciune sau distrugere până la acceptarea finală de către TiVo 15. CESIUNE; RENUNȚARE Vânzătorul nu va delega nicio obligație și nu va cesiona niciun drept din această Comandă de Achiziție fără consimțământul scris prealabil al TiVo, și orice astfel de încercare de delegare sau cesiune va fi nulă. Această Comandă de Achiziție va continua în beneficiul, și va fi angajantă pentru, succesorii și cesionarii TiVo fără restricție. O renunțare la orice încălcare a prezentei sau nepunerea în executare silită a vreunui termen sau condiție a acestei Comenzi de Achiziție nu va fi o renunțare la orice alt termen sau condiție sau o renunțare continuă. 16. CONTRACT NEEXCLUSIV Acesta nu este un contract exclusiv. TiVo este liberă să angajeze pe alții să furnizeze Bunuri care sunt la fel sau similare cu ale Vânzătorului. Vânzătorul este liber să, și este încurajat să, marcheteze, ofere și furnizeze Bunurile către alții; cu condiția ca Vânzătorul să nu încalce această Comandă de Achiziție. 17. LIMITARE DE RĂSPUNDERE ÎN CEA MAI MARE MĂSURĂ PERMISĂ DE LEGE: 17.1 ÎN NICIUN CAZ RĂSPUNDEREA TIVO PENTRU ORICE PRESUPUSĂ ÎNCALCARE SAU ÎNCALCARE A ACESTEI COMENZI DE ACHIZIȚIE NU VA DEPĂȘI PREȚUL TOTAL DIN ACEASTĂ COMANDĂ DE ACHIZIȚIE. 17.2 ÎN NICIUN CAZ TIVO NU VA FI RĂSPUNZATOARE CĂTRE VANZĂTOR SAU CĂTRE REPREZENTANȚII VANZĂTORULUI, SAU ORICE TERȚĂ PARTE PENTRU NICIO PAGUBĂ INCIDENTALĂ, INDIRECTĂ, SPECIALĂ SAU CONSECVENȚIALĂ IZVORÂTE DIN SAU ÎN LEGATURĂ CU ACEASTĂ COMANDĂ DE ACHIZIȚIE, FIE CĂ TIVO A FOST INFORMTĂ SAU NU DE POSIBILITATEA UNEI ASEMENEA PAGUBE. 18. COMPENSAȚIE Toate pretențiile pentru bani scadente sau care devin scadente de la TiVo din cele de mai jos vor fi supuse deducerii de către TiVo pentru orice compensare sau contra-pretenție izvorâtă din prezenta sau orice alte tranzacții ale TiVo cu Vânzătorul. 19. SUPRAVIEȚUIRE Orice obligații sau datorii care prin natura lor se extind dincolo de expirarea sau încetarea acestei Comenzi de Achiziție vor supraviețui expirării sau încetării acestei Comenzi de Achiziție. 20. INDEPENDENȚA Dacă orice prevedere a acestei Comenzi de Achiziție este declarată invalidă, ilegală, sau neexecutabilă silit, validitatea, legalitatea sau executarea silită a prevederilor rămase nu va fi afectată sau împiedicată în niciun fel. 21. CONFORMAREA CU LEGILE 21.1 General: Vânzătorul va respecta toate legile și regulamentele Romaniei, S.U.A. și Internaționale locale, statale și federale aplicabile, inclusiv, dar fără a se limita la, toate legile, regulamentele, ordinele, sau politicile de muncă, taxe, mediu, export și import aplicabile. 21.2 Substanțe Periculoase: Dacă Bunurile includ substanțe periculoase, Vânzătorul declară și garantează că Vânzătorul înțelege natura oricăror pericole asociate cu fabricarea, manevrarea și transportarea oricăror substanțe periculoase și a comunicat în mod corespunzător aceste riscuri către personalul TiVo adecvat înainte de livrarea Bunurilor, inclusiv manevrarea și transportul adecvat al acestor substanțe periculoase. 21.3 Vama: La cererea TiVo, Vânzătorul va furniza prompt TiVo o declarație de origine pentru toate Bunurile si documentatia Autoritatilor Vamale din Statele Unite pentru Bunuri fabricate in intregime sau partial in afara Statelor Unite ale Americii. 21.4 Vânzătorul va respecta toate legile cu privire la deșeuri și mediu în relație cu furnizarea de Bunuri potrivit prezentului contract și va purta întreaga responsabilitate pentru a asigura că TiVo poate să respecte orice reglementări cu privire la deșeuri și mediu atunci când Bunurile ajung la sfârșitul duratei de viață. 22. CONFORMARE GUVERNAMENTALĂ Dacă Bunurile comandate prin prezentul sunt cumpărate pentru a fi încorporate în produse vândute Guvernului S.U.A. sau oricărei alte entități guvernamentale, termenii ceruți a fi inserați de către contractant sau subcontractant pentru vânzarea unor asemenea produse acestor entități se vor considera ca aplicându-se acestei comenzi. 23. REMEDII Dacă Vânzătorul încalcă această Comandă de Achiziție, TiVo va avea toate remediile disponibile prin lege sau din echitate. Pentru cumpărarea de Bunuri, singurul remediu al Vânzătorului în cazul încălcării acestei Comenzi de Achiziție de către TiVo va fi dreptul de a recupera prejudicii în valoare egală cu diferențe dintre prețul pieței la momentul încălcării și prețul de cumpărare stabilit în această Comandă de Achiziție. Nicio altă metodă alternativă de măsurare a prejudiciilor nu se va aplica. Vânzătorul nu va avea dreptul să revândă Bunurile în contul TiVo în cazul respingerii greșite, revocării de acceptare, neplată sau repudiere de către TiVo și orice astfel de re-vânzare se va face în contul Vânzătorului. 24. INCETARE ACȚIUNI ȘI EXECUTARE SPECIFICĂ 24.1 Vânzătorul recunoaște și este de acord ca toate obligațiile și promisiunile Vânzătorului din această Comandă de Achiziție sunt de o natură unică, intelectuală care le conferă valoare specifică. Încălcarea de către Vânzător a oricăreia dintre promisiunile incluse în această Comandă de Achiziție va rezulta în pagube ireparabile și continue către TiVo pentru care nu va exista remediu legal adecvat și, în cazul unei asemenea încălcări, TiVo va fi îndreptățită la masuri reparatorii, fără cerința de a da o garanție monetară, sau la un ordin de executare specifică. 24.2 Vânzătorul recunoaște și este de acord că este considerat de drept în întârziere daca nu respectă întocmai oricare dintre obligațiile sale la data scadentă a acestora. TiVo poate folosi orice remedii disponibile potrivit acestei Comenzi de Achiziție (și orice documente legate de acestea) și/sau din legile aplicabile fără notificare de punere în întârziere prealabilă trimisă Vânzătorului. Vânzătorul renunță prin prezenta la oricare și toate drepturile din Codul Civil Român de a fi notificat de, și/sau a i se acorda o perioadă de remediere pentru, orice încălcare a obligațiilor sale în legătură cu această Comandă de Achiziție. 25. LEGEA APLICABILĂ Această Comandă de Achiziție va fi interpretată în concordanță cu, și disputele vor fi guvernate de legile din România. Instanțele române competente vor avea jurisdicție și competență pentru toate disputele care decurg din, sau sunt în legătură cu, această Comandă de Achiziție. Prin prezenta părțile renunță expres la aplicabilitatea Convenției Natiunilor Unite asupra Contractelor de Vanzare Internationala Mărfuri și aceasta nu se va aplica termenilor și condițiilor din această Comandă de Achiziții. 26. EXCLUDEREA IMPREVIZIUNII Fiecare parte își asumă și se angajează în mod expres să suporte toate și oricare riscuri izvorâte din oricare și toate evenimentele viitoare, inclusiv evenimente neprevăzute sau excepționale, care pot afecta echilibrul contractual, valoarea drepturilor și obligațiilor sau cheltuielilor suportate pentru executarea obligațiilor, indiferent de măsura în care costurile sale pentru executare au crescut sau măsura în care valoarea executării primite de ea sa diminuat și cât de împovărătoare putea deveni executarea obligațiilor sale. Părțile renunță în mod expres prin prezenta la oricare și toate drepturile în legătură cu articolul 1271 din Codul Civil Român și se angajează în mod necondiționat să execute obligațiile sale indiferent de interferența oricăror evenimente care ar putea intra în definiția "impreviziunii". 27. LIMBA Prezentii Termeni și Condiții pentru Cumpărarea De Bunuri Și Servicii au fost semnati in limba romana si in limba engleza. In caz de neconcordante intre versiunea in limba romana si cea in limba engleza, versiunea in limba engleza va prevala. |
Polish Terms and Conditions for the Purchase of Goods and Services
Effective November 17th 2022
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Polish Terms and Conditions for the Purchase of Goods and Services (B2B contracts) (“T&C) As used herein, “Seller” includes you, your subsidiaries and affiliates; “TiVo” includes TiVo Platform Technologies LLC and its subsidiaries and affiliates (including but not limited to TiVo Poland sp. z o.o.). 1. ENTIRE AGREEMENT This purchase order (including all attachments, whether physically attached or incorporated by reference, and these terms and conditions for the purchase of goods, software, deliverables and/or services (collectively or individually as the context requires) shall hereinafter be referred to as “Goods”) becomes the complete agreement (“Purchase Order”) between TiVo and Seller with respect to the subject matter of this Purchase Order upon Seller’s acknowledgement or commencement of performance. Seller’s acknowledgment may be signified by any of the following: (i) signing and returning the acknowledgment copy; (ii) sending an email confirmation; (iii) delivering the Goods ordered; or (iv) Seller generating and submitting to TiVo an invoice referring to the Goods that are the subject of the Purchase Order. This Purchase Order does not constitute an offer within the meaning of art. 66 par. 1 of the Polish Civil Code(or other applicable law), and may be revoked at any time prior to acceptance. This Purchase Order may not be added to, modified, superseded or otherwise altered, except by a writing signed by an authorized TiVo representative. TiVo hereby reserves the right to reschedule any delivery or cancel any Purchase Order issued at any time prior to shipment of the Goods or prior to the commencement of any services (all references to the delivery of “Goods” herein shall mean the delivery of physical goods to TiVo or the completion of services in accordance with the Purchase Order, as applicable). TiVo shall not be subject to any charges or other fees as a result of such cancellation. TiVo reserves the right to change the terms of this Purchase Order without notice, other than posting the revised terms and conditions on its website. Notwithstanding the foregoing, if a separate written agreement, signed by authorized representatives of both Seller and TiVo, covering the procurement of the Goods described in the Purchase Order exists, the terms of such separate written agreement shall prevail over any inconsistent terms herein. 2. PAYMENT AND PRICE 2.1.As full consideration for the performance and/or delivery of the Goods and the assignment of rights to TiVo as provided herein, TiVo shall pay Seller: (i) the amount agreed upon and specified in the applicable Purchase Order, or (ii) Seller's quoted price on date of shipment (for goods and/or software), or the Seller’s standard price on the date the services were started, whichever is lower. 2.2.This Purchase Order shall not be filled at prices higher than those shown herein unless such increased prices have been authorized in writing by TiVo. 2.3.Seller warrants that the prices set forth in the Purchase Order are as low as any net price now or previously given by Seller to any other customer for like Goods. 2.4.If payment is made electronically, payment shall be deemed made when Seller’s depository institution receives or has control of the payment. 3. INVOICING 3.1.Each invoice submitted by Seller must be provided to TiVo within fifteen (15) days of completion of the and/or delivery of Goods and must refer to the number of the applicable Purchase Order. TiVo reserves the right to return all incorrect invoices. 3.2.Unless otherwise specified by TiVo in the Purchase Order, payment terms shall be forty-five (45) days following the end of the month when: (i) the Purchase Order was accepted in writing by Seller, (ii) the acceptance of the Goods by TiVo, or (iii) the receipt of invoice by TiVo from Seller in conformity with this Purchase Order, whichever is the later. 3.3.All invoices shall include, without limitation, the purchase order number, a description of the items, quantities, and unit prices for all Goods invoiced, reference to the correct purchasing TiVo affiliate, and otherwise contain clear information to permit TiVo to identify the specific Goods to be paid for under such invoice. 3.4.Applicable taxes and other charges such as duties, customs, tariffs, and government-imposed surcharges, shall be each stated separately on Seller’s invoice. 3.5.TiVo hereby grants its consent to receive electronic invoices from the Seller. 4. TAXES AND RECORDS Seller shall be solely responsible for filing the appropriate tax forms, and paying all such taxes or fees, including estimated taxes and employment taxes, due with respect to Seller's receipt of payment under this Purchase Order, unless otherwise specified by Polish or other applicable law. Seller further agrees to provide TiVo with reasonable assistance in the event of a government audit. TiVo shall have no responsibility to pay or withhold any taxes or fees from any payment to Seller under this Purchase Order, unless otherwise specified by Polish or other applicable law. 5. DELIVERY Time is of the essence. Delivery shall be strictly in accordance with the schedule, via the carrier and to the place set forth in this Purchase Order and any delays in shipment shall be reported immediately by Seller. No partial deliveries or deliveries of additional items shall be made without TiVo’s prior written consent. If Seller fails to deliver the Goods within the time specified, TiVo may (i), with respect to the performance and/or delivery of Goods, decline to accept the Goods and terminate this Purchase Order or may demand its allocable fair share of Seller's available Goods and terminate the balance of this Purchase Order, or (ii) with respect to the performance and/or delivery of services, TiVo may immediately terminate any further performance of such services by Seller and TiVo shall only be liable to Seller for a prorated amount, less appropriate offsets (including any additional costs to be incurred by TiVo in completing the services), attributable to those services satisfactorily performed by Seller, in TiVo’s sole discretion. Each delivered container must be labeled and marked on the outside to identify contents, must contain packing sheets listing contents, and include all other information required by applicable law. TiVo's Purchase Order number must appear on all shipping documents and containers. 6. CHANGES/TERMINATION 6.1.TiVo may, at any time, make changes in the delivery schedules, designs, quantities, and specifications for Goods ordered hereunder. TiVo may terminate this Purchase Order in whole or in part at any time in its sole discretion on prior written notice to Seller. 6.2.Seller shall cease to perform services and/or provide Goods under this Purchase Order on the date of termination specified in such notice. In the event of termination due to no fault of Seller, TiVo shall be liable to Seller only for those conforming Goods delivered and/or services satisfactorily performed, in TiVo’s sole discretion, through the date of termination, less appropriate offsets. 6.3.There is no charge to TiVo for terminating Purchase Orders for standard items. Any claim for charges (e.g., cancellation charges) for nonstandard items must be submitted to TiVo in writing within thirty (30) days after receipt of TiVo’s termination notice. 6.4.Seller’s claim for nonstandard items may include: (i) the cost of unique work in process; and (ii) the cost of paying claims to Seller’s vendors for work directly allocable to items cancelled which cannot be diverted to other customers. Seller shall, whenever possible, use its best efforts to mitigate any claim to TiVo, including but not limited to, by placing such work in process in inventory and selling it to other customers. In no event shall any such claim for non-standard items exceed the total price for items cancelled. Upon TiVo’s payment of Seller’s claim, TiVo is entitled to all paid work and materials. TiVo reserves the right to inspect Seller’s work in process and to audit all relevant documents prior to paying Seller’s claim. 6.5.TiVo may terminate this Purchase Order upon prior written notice to Seller if Seller dissolves or opens its liquidation or does not perform its obligations arising out of this Purchase Order for (14) days in a row. In the event of such termination, TiVo shall pay Seller for the portion of the services satisfactorily performed, in TiVo’s sole discretion, and those conforming Goods delivered through the date of termination, less appropriate offsets, including any additional costs to be incurred by TiVo in completing the services. 7. ACCEPTANCE Payment shall not constitute acceptance. All Goods are subject to TiVo’s inspection, and, as appropriate, test before final acceptance by TiVo. Use of a portion of the Goods for testing shall not constitute an acceptance. No Goods shall be deemed accepted until TiVo has given written notice of such to Seller. If Goods tendered by Seller do not wholly conform with the Purchase Order, TiVo shall have the right and may elect, at its sole discretion and option, to reject all Goods or only such non-conforming Goods delivered pursuant to this Purchase Order, and with respect to services, require the reperformance of such services, at no additional cost to TiVo. Nonconforming Goods will be made available to Seller upon TiVo's prior written notice of non-conformance to Seller and freight collect and risk of loss will pass to Seller upon such notice. TiVo may dispose of all nonconforming Goods (at Seller’s cost) that remain uncollected thirty (30) days after TiVo’s notice of non-conformance. TiVo will not be required to dispose of the nonconforming Goods that are uncollected for a fair consideration and the proceeds of any disposal (if any) will be set off against TiVo’s administration and storage costs. 8. WARRANTY 8.1.Seller represents and warrants that: (i) it has the full power to enter into and perform its obligations under the Purchase Order; (ii) all services shall be completed in a professional, workmanlike manner, with the degree of skill and care that is required by current and sound professional procedures; (iii) all Goods will be new and will not be used or refurbished; (iv) all Goods delivered shall be free from design defects, except based entirely upon written designs provided by TiVo unless such designs are based in any part on Seller's specifications and requirements; (v) all Goods shall be free from defects in materials and workmanship and shall conform to all applicable specifications for the longer of: fifteen (15) months from the date of delivery or Seller's standard warranty period for those Goods. Seller shall make spare parts available to TiVo for five (5) years from the date of shipment at Seller’s thencurrent price, less applicable discounts. In addition to the representations and warranties contained in this Purchase Order, the Goods purchased shall be subject to all written and oral express warranties made by Seller's agents, and to all express and implied warranties provided for by the Polish law; (vi) it has the right and unrestricted ability to assign the delivered Goods to TiVo including, without limitation, the right to assign any Goods, and services performed by Seller’s personnel and subcontractors; (vii) Goods specified in this Purchase Order, and TiVo’s use of them do not and will not infringe upon any third party’s intellectual property rights, right of publicity or privacy, or any other proprietary rights, whether contractual, statutory, or common law; (viii) Seller will not disclose to TiVo, bring onto TiVo's premises, or induce TiVo to use any confidential or proprietary information that belongs to anyone other than TiVo or Seller; (ix) any Goods that include software supplied by Seller does not contain any code: (i) designed to disrupt, disable, harm, or impede operation, or (ii) designed to impair operation based on the lapse of time, including but not limited to viruses, worms, time bombs, time locks, drop-dead devices, access codes, security keys, back doors, or trap door devices; and (iii) clearly defines any open source code included; (x) Goods shall conform to TiVo’s specifications, Seller’s quotation or proposal, and Seller’s brochures or catalogs, and if none of the foregoing is applicable, then such Goods are suitable for the intended use; (xi) in performing its obligations under this Purchase Order it will adhere to TiVo’s Code of Conduct found at: http://ir.tivo.com/governancedocuments; (xii) it will not use or disclose any information that may identify an individual ("Personal Data") that is processed for or on behalf of TiVo, except to the extent necessary to perform and deliver the Goods or perform the services under this Purchase Order; (xiii) to the extent that Seller processes Personal Data on behalf of TiVo it will: (A) process the type of personal data and categories of data subjects solely on the subject-matter and for the duration necessary for the purpose of performance of the Purchase Order; (B) not disclose personal data to any third party without TiVo’s prior written consent and ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; (C) implement and maintain appropriate technical and organizational measures and other protections for Personal Data (including, without limitation, not loading any Personal Data on (i) any laptop computers or (ii) any portable storage media unless (a) such data has been encrypted and (b) the portable storage media is used solely to move such data to off-site storage); (D) report to TiVo any suspected breaches of security of Personal Data (“Security Incident”) immediately after discovery; (E) cooperate fully with TiVo in investigating any Security Incidents; (F) cooperate fully with TiVo's requests for access to, correction of, and destruction of Personal Data in Seller's possession; (G) process the Personal Data only on documented instructions from TiVo, comply with all instructions issued by TiVo from time to time relating to Personal Data; and (H) permit TiVo and/or its duly authorized representatives, on reasonable prior notice, to inspect and audit Seller’s premises and computer systems to ascertain full compliance with Seller’s processing obligations under this Purchase Order; (I) provide TiVo with all information necessary to demonstrate compliance with the obligations set out in the EU General Data Protection Regulation (GDPR), as well as to allow and assist in the conduct of audits, including inspections, by TiVo or another auditor authorized by TiVo, and shall immediately inform TiVo if, in its opinion, an instruction contravenes the GDPR or other data protection provisions; (J) assist TiVo, taking into account the nature of the processing, through appropriate technical and organizational measures, wherever possible, to enable it to fulfill its obligation to respond to requests for the exercise of data subjects' rights; (K) assist TiVo in ensuring compliance with the data security, security breach notification and impact assessment obligations set out in the GDPR, taking into account the nature of the processing and information available to Seller; (L) if Seller uses another processor to carry out certain processing activities on behalf of TiVo, Seller shall, by a written contract, impose on the processor the same data protection obligations as those set out in this Purchase Order. In particular, this shall apply to the provision of adequate safeguards for the application of appropriate technical and organizational measures, so that the processing may conform to the GDPR; (xiv) it will not transfer Personal Data across any country border unless: (A) such transfer is strictly unavoidable for the proper performance under this Purchase Order; and (B) Seller provides prior written notification to TiVo and obtains TiVo’s prior written consent to the crossborder transfer. Upon TiVo’s request, Seller shall enter into such other arrangements with TiVo as TiVo considers appropriate in order to ensure that Seller’s transfer is in compliance with applicable law; (xv) it will not provide TiVo with Personal Data of any third party or its own employees. Notwithstanding the foregoing, if Seller does provide TiVo with any Personal Data, Seller represents and warrants that it has obtained the necessary consent or has the necessary legal ground to provide that Personal Data to TiVo and to allow TiVo to use, disclose, and transmit such Personal Data on a worldwide basis among TiVo in connection with this Purchase Order, without any additional action being necessary from TiVo’s part; (xvi) to the extent the Goods include hazardous materials, Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has communicated in writing such information about the Goods to TiVo; and (xvii) the Goods do not include components (A) containing PCB (polychlorinated biphenyls) chemical substances or (B) are manufactured using a cadmium plating process or contain a chemical substance or mixture that is or becomes subject to any reporting requirement under Section 8(e) of the Toxic Substances Control Act, 15 U.S.C. Section 2607(e) or otherwise (including under Polish law), as in effect at time of shipment. 8.2.All warranties shall also be construed as conditions for the sale and shall not be exclusive as to any other warranty or representation. Seller shall additionally furnish to TiVo Seller's standard warranty and service guaranty applicable to the Goods. All warranties and service guaranties shall run both to TiVo and to TiVo’s customers. 8.3.If TiVo identifies a warranty problem with the Goods during the warranty period, TiVo will notify Seller and will return the Goods to Seller, at Seller's expense, or, in the case of services, instruct Seller to reperform such services. Within five (5) business days of receipt of the returned Goods or, in the case of services, notice from TiVo, Seller shall, at TiVo's option, either repair or replace such Goods, or credit TiVo's account for the same, or, in the case of services, either reperform such services or credit TiVo’s account for the same. Replacement and repaired Goods or reperformed services shall be warranted for the remainder of the warranty period or six (6) months, whichever is longer. 9. INDEPENDENT CONTRACTOR 9.1.Nothing in this Purchase Order is intended, or shall be construed, to create a partnership, joint venture, or employeremployee relationship between the parties. Seller is an independent contractor for all purposes, without express or implied authority to bind TiVo by contract or otherwise. 9.2.Seller will secure all licenses and permits, and supply all tools and equipment necessary to perform the services and deliver the Goods. 9.3.Seller will not be entitled to any of the benefits that TiVo may make available to its employees including, but not limited to, group health or life insurance, stock options, profit sharing, or retirement benefits. 9.4.Seller is solely responsible for all taxes and withholdings, severance and redundancy pay, benefits (including, without limitation, vacation, sick leave, holidays, pension or profit sharing contributions, stock options, etc.), and other similar obligations, whether statutory or otherwise, with respect to payments made by Seller relating to the performance of all its work and its receipt of fees under this Purchase Order. 9.5.In addition to any other indemnity obligations, Seller will defend, indemnify, and hold TiVo and its officers, directors, customers, agents, subcontractors and employees (the “Representatives”) harmless from any and all claims made by any person or any entity on account of an alleged failure to satisfy any obligation specified in Sections 9.3 and 9.4. 9.6.At TiVo’s direction and for good cause, Seller will remove any Seller personnel or subcontractor from performance of services. 10. RIGHTS IN DEVELOPMENTS All works of authorship, inventions, improvements, developments and discoveries (collectively, "Developments") authored, conceived, made or discovered by Seller, solely or in collaboration with others, in the course of providing services hereunder or designing or developing Goods to be provided hereunder to the extent that such design or development is at TiVo's expense, shall be the sole and exclusive property of TiVo. Seller hereby automatically assigns to TiVo all such Developments and any copyright, patent, trade secret and other intellectual property rights (collectively, "Intellectual Property Rights") relating thereto and shall disclose to TiVo all pertinent information and data with respect thereto. Seller agrees to assist TiVo, or its designee, in every proper way, including following the completion of providing services or following termination of this Purchase Order, to secure TiVo’s rights in the Developments and any Intellectual Property Rights relating thereto in all countries, including, without limitation, the execution of all instruments that TiVo deems necessary to apply for and obtain such rights and to assign and convey to TiVo such rights. Seller shall cause every person employed by Seller or otherwise associated with Seller in the provision of Goods that may lead to Developments to enter into an agreement under which such person shall disclose and assign to Seller all Developments and Intellectual Property Rights related thereto and execute all instruments and do all acts deemed necessary by Seller to secure Seller's rights therein. 11. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITY 11.1. The Seller hereby confirms and warrants that: (i) it is the sole author of the Goods and it is entitled to all economic and moral rights in the Goods; (ii) the Goods and/or Developments do not constitute a derivative work or plagiarism, or otherwise infringe the rights of third parties or applicable laws; (iii) it is entitled to the economic rights in the Goods and/or Developments individually and they are not in any way encumbered by the rights of third parties, especially the exploitation of the Goods and/or Developments in any way does not require an approval by a third party, and if such an approval is required, the obligation to obtain it rests with the Seller. 11.2. Seller grants TiVo all rights necessary for TiVo to use, transfer, passthrough, and sell the Goods and/or Developments specified in this Purchase Order and to exercise the rights granted under this Purchase Order. TiVo does not grant the Seller any licenses, covenants or other rights in connection with this Purchase Order. 11.3. The Seller warrants that neither the sale nor the use of the Goods and/or Developments will infringe any Polish or foreign copyright, patent, trade mark, registered design or any other Intellectual Property Rights whether or not similar to any of the foregoing. 11.4. Under the Purchase Order, the Seller transfers to TiVo Intellectual Property Rights unlimited in time and territory and entitle TiVo to use and dispose of the Goods and/or Developments in the country and abroad on its own and for the benefit of third parties, in all forms and fields of exploitation, including but not limited to as listed in Art. 50 and Art. 74 of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006 No. 90, item. 631, as amended.) and well-known on the date of signing the Purchase Order. 11.5. In the event of creation of new fields of exploitation of the Goods and/or Developments, the Seller undertakes to transfer to TiVo the rights to use the Goods and/or Developments in these new fields of exploitation as part of the remuneration received under the Purchase Order. 11.6. The transfer of copyrights shall take place at the moment of creation of the Goods and/or Developments or any part thereof. 11.7. The remuneration for the transfer of Intellectual Property Rights is fully covered (includes all fields of exploitations) in the price for Goods. 11.8. The right to give a consent the performance of derivative copyrights shall be transferred to TiVo upon the creation of the Goods and/or Developments, and the Seller shall transfer to TiVo the right to authorize third parties to exercise of such rights. 11.9. The Seller undertakes not to supervise the use of the Goods and/or Developments and authorizes TiVo to alter the Goods and/or Developments without prior consent of the Seller. 11.10. The Parties agree that TiVo is not obliged to disseminate the Goods and/or Developments. 11.11. The Parties agree that in case of doubt as to the extent of the transfer of copyrights for the Goods and/or Developments, the Purchase Order shall be construed in such a way as to assume that the Parties intended to transfer the rights to the fullest extent possible, so that TiVo should be entitled to use and offer the Goods and/or Developments in its entire range and without any restrictions of TiVo’s rights. 11.12. The Seller undertakes not to exercise its moral rights in relation to the Goods and/or Developments and irrevocably allows TiVo to perform any moral rights to the Goods and/or Developments for and on behalf of the Seller. 11.13. TiVo shall be entitled to make changes, translation and adaptation of the Goods and/or Developments and use compilations of the Goods and/or Developments, such as but not limited to modifications, or to take other actions in the course of any activities that it undertakes. 11.14. TiVo has the right to use any fragments of the Goods and/or Developments and administer them in the fields of exploitation as referred to in 11.4 above. 11.15. TiVo has an unlimited right to include the entire Goods and/or Developments or its parts in in other works, communications, or databases. 11.16. The authorization provided for in Article 11 paragraphs 12)–15) above, may be transferred by TiVo to third parties including this right, without any limitations and any consents. 11.17. All materials, equipment and tools, drawings, specifications, data supplied by TiVo to the Seller pre-existing materials and all rights in the pre-existing materials are, and shall remain, the exclusive property of TiVo and must be returned upon the request of TiVo, or upon completion or termination of Purchase Order. 11.18. The Seller shall indemnify and hold TiVo harmless, and at TiVo's request, defend, or allow TiVo to control the defense of, TiVo and TiVo’s Representatives, against all claims, liabilities, damages, losses and expenses, including attorneys' fees and cost of suit arising out of or in any way connected with the Goods provided under this Purchase Order, including, without limitation; (i) any claim based on the death or bodily injury to any person, destruction or damage to property, or contamination of the environment and any associated clean up costs; (ii) any claim based on the negligence, omissions or willful misconduct of Seller or any Seller's Representatives; (iii) any claim by a third party against TiVo alleging that the Goods, the performance or results of such services, or any other products or processes provided under this Purchase Order, infringe a patent, copyright, trademark, trade secret or other right, including but not limited to any other proprietary right, privacy right, right of publicity, of a third party, whether such are provided alone or in combination with other products, software or processes; (iv) any violation of law by Seller or Seller’s Representatives; and (v) any breach of this Purchase Order by Seller or Seller’s Representatives. Seller shall not settle any such suit or claim without TiVo's prior written approval. Seller agrees to pay or reimburse all costs that may be incurred by TiVo in enforcing this indemnity, including attorneys' fees. 11.19. Seller shall defend or (at TiVo's option) assist in the defence of any proceedings which may be brought in that connection. In the event of such claim or action, the Seller shall forthwith do all things and take such action (including procuring any required licences, consents or authorisations or modifying or replacing any infringing item) without charge to TiVo as shall be necessary to prevent or remedy (without detracting from the overall functions or performance) any infringement, provided that the Seller shall not act in any way which shall prejudice the Intellectual Property Rights of TiVo; the Seller shall at all times act in such a way as to minimise interruption and disruption to the operation of TiVo's business. 11.20. Should TiVo's use, or use by its distributors, subcontractors or customers, of any Goods and/or Developments purchased from Seller be enjoined, be threatened by injunction, or be the subject of any legal proceeding, Seller shall, at its sole cost and expense, either: (a) substitute fully equivalent non-infringing Goods and/or Developments; (b) modify the Goods and/or Developments so that they no longer infringe but remain fully equivalent in functionality; (c) obtain for TiVo, its distributors, subcontractors and customers the right to continue using the Goods and/or Developments; or (d) if none of the foregoing is possible, refund all amounts paid for the infringing Goods and/or Developments. 12. FORCE MAJEURE TiVo shall not be responsible for any failure to accept performance of the services or take delivery of the Goods as provided, caused by circumstances beyond TiVo’s control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, theft, war, riot, embargoes, acts of civil or military authorities, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation. In the event TiVo is so excused, either party may terminate this Purchase Order and TiVo shall at its expense and risk, return any Goods received to the place of shipment. 13. TOOLING, CONFIDENTIALITY AND PUBLICITY 13.1. Any specifications, drawings, schematics, technical information, data, tools, dies, patterns, masks, test equipment or any other material furnished or paid for by TiVo shall: (i) be kept confidential; (ii) remain or become TiVo’s property and Seller shall have no interest therein; (iii) be used exclusively to manufacture Goods or perform services for TiVo; (iv) be clearly marked as TiVo’s property and be segregated from Seller’s other tooling, materials and data when not in use; (v) be kept in good working condition at Seller’s expense; and (vi) be shipped to TiVo promptly on demand, at any time, or immediately at the completion of services or delivery of Goods. Seller will not disclose and will not use any of TiVo’s confidential or proprietary information for any other purpose or disclose to any third parties, except if required by law and in such an event Seller shall seek maximum confidential treatment available (including through a protective order if available), and shall immediately notify TiVo so that TiVo also may seek confidential treatment. 13.2. Seller shall insure TiVo’s property and be liable for any loss or damage while TiVo’s property is in Seller’s possession or control, ordinary wear and tear excepted. 13.3. Seller may not use TiVo’s name or logos publicly nor otherwise disclose the existence or content of this Purchase Order without TiVo’s prior written consent. 14. PACKING AND SHIPMENT 14.1. All Goods shall be prepared for shipment according to TiVo’s instructions, if any, and otherwise in a manner that follows good commercial practice, is acceptable to common carriers, and is adequate to ensure safe arrival. In addition to the requirements set forth in Section 5 (DELIVERY), Seller shall mark all containers with necessary lifting, handling and shipping information, purchase order number, date of shipment and the names of TiVo and Seller. 14.2. Unless otherwise specified herein, all shipments shall be DDP (Incoterms 2010). Notwithstanding any prior inspections, Seller bears all risk of loss, damage, or destruction until final acceptance by TiVo. 15. ASSIGNMENT; WAIVER Seller shall not delegate any duties nor assign any rights under this Purchase Order without the prior written consent of TiVo, and any such attempted delegation or assignment shall be void. This Purchase Order shall inure to the benefit of, and be binding upon, the successors and assigns of TiVo without restriction. A waiver of any default hereunder or failure to enforce compliance of any term or condition of this Purchase Order shall not be a waiver of any other term or condition or a continuing waiver. 16. NONEXCLUSIVE AGREEMENT This is not an exclusive agreement. TiVo is free to engage others to provide Goods that are the same as or similar to Seller's. Seller is free to, and is encouraged to, advertise, offer and provide Goods to others; provided however, that Seller does not breach this Purchase Order. 17. LIMITATION OF LIABILITY To the maximum extent permissible in law: 17.1. in no event shall Tivo’s liability for any alleged breach or breach of this Purchase Order exceed the total price of this Purchase Order. 17.2. in no event shall Ttivo be liable to Seller nor Seller's representatives, or any third party for any incidental, indirect, special or consequential damages arising out of, or in connection with, this Purchase Order, whether or not Tivo was advised of the possibility of such damage. 18. SETOFF All claims for money due or to become due from TiVo hereunder shall be subject to deduction by TiVo for any setoff or counterclaim arising out of this or any other of TiVo’s transactions with Seller. 19. SURVIVAL Any obligations and duties which by their nature extend beyond the expiration or termination of this Purchase Order shall survive the expiration or termination of this Purchase Order. 20. SEVERABILITY If any provision of this Purchase Order is deemed to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 21. COMPLIANCE WITH LAWS 21.1. General: Seller will comply with all applicable EU and Polish laws including, but not limited to, all applicable employment, tax, environment, export and import laws, regulations, orders, and policies. 21.2. Hazardous Materials: If the Goods include hazardous materials, Seller represents and warrants that Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has properly communicated such risks to the proper TiVo personnel prior to delivery of the Goods, including the appropriate handling and transportation of such hazardous materials. 21.3. Customs: Upon TiVo’s request, Seller will promptly provide TiVo with a statement of origin for all Goodsand any required Customs documentation for Goods wholly or partially manufactured outside of Poland. 21.4. Seller will comply with all waste and environmental laws in relation to the supply of Goods hereunder and shall bear full responsibility to ensure that TiVo can comply with any waste and environmental regulations when the Goods reach the end of their life. 22. GOVERNMENTAL COMPLIANCE If the Goods ordered herein are purchased for incorporation into products sold to the U.S. Government or to any other government entity, the terms required to be inserted by the contract or subcontract for the sale of such products to such entity shall be deemed to apply to this order. 23. REMEDIES If Seller breaches this Purchase Order, TiVo shall have all remedies available by law and at equity. For the purchase of Goods, Seller's sole remedy in the event of breach of this Purchase Order by TiVo shall be the right to recover damages in the amount equal to the difference between market price at the time of breach and the purchase price specified in this Purchase Order. No alternate method of measuring damages shall apply. Seller shall have no right to resell Goods for TiVo's account in the event of wrongful rejection, revocation of acceptance, failure to make payment or repudiation by TiVo and any resale so made shall be for the account of Seller. 24. INJUNCTIVE RELIEF AND SPECIFIC PERFORMANCE Seller acknowledges and agrees that the obligations and promises of Seller under this Purchase Order are of a unique, intellectual nature giving them particular value. Seller’s breach of any of the promises contained in this Purchase Order will result in irreparable and continuing damage to TiVo for which there will be no adequate remedy at law and, in the event of such breach, TiVo will be entitled to injunctive relief, without the requirement to post a monetary bond, or a decree of specific performance. 25. GOVERNING LAW This Purchase Order shall be construed in accordance with, and disputes shall be governed by laws of Poland. The applicability of the UN Convention on Contracts for the International Sale of Goods is hereby expressly waived by the parties and it shall not apply to the terms and conditions of this Purchase Order. Any disputes arising out of or related to this Purchase Order shall be finally settled under the Arbitration Rules of the Court of Arbitration at the Polish Chamber of Commerce in force on the date of commencement of the proceeding by an arbitrator or arbitrators appointed in accordance with the said Rules. The seat, or legal place, of arbitration shall be Warsaw, Poland. The language to be used in the arbitral proceedings shall be English. Judgment of any award may be entered in any court having jurisdiction thereover. 26. GOVERNING LANGUAGE This T&C has been executed in English and Polish language versions. In case of discrepancies, the provisions of the Polish version shall prevail. | Polskie Warunki zakupu towarów i usług (kontrakty B2B) („Warunki”) W niniejszych Warunkach termin „Sprzedający” obejmuje Państwa oraz Państwa podmioty zależne i powiązane, zaś „TiVo” obejmuje TiVo Platform Technologies LLC oraz jej podmioty zależne i powiązane (w tym TiVo Poland sp. z o.o.). 1. CAŁOŚĆ UMOWY Niniejsze zamówienie (wraz ze wszystkimi załączonymi do niego dokumentami, stanowiącymi zarówno załączniki fizyczne, jak i załączonymi do niego poprzez odwołanie, oraz niniejszymi warunkami zakupu towarów, oprogramowania, produktów i/lub usług (łącznie lub oddzielnie – w zależności od kontekstu), zwanych dalej: „Towarami”) staje się pełną umową („Zamówienie”) pomiędzy TiVo a Sprzedającym w odniesieniu do przedmiotu niniejszego Zamówienia z chwilą jego przyjęcia lub rozpoczęcia realizacji przez Sprzedającego. Przyjęcie zamówienia do realizacji przez Sprzedającego może zostać potwierdzone na jeden z następujących sposobów: (i) podpisanie i odesłanie egzemplarza potwierdzenia; (ii) przesłanie potwierdzenia pocztą elektroniczną; (iii) dostarczenie zamówionych Towarów lub (iv) wystawienie przez Sprzedającego i przedłożenie TiVo faktury dotyczącej Towarów będących przedmiotem Zamówienia. Niniejsze Zamówienie nie stanowi oferty w rozumieniu art. 66 par. 1 Kodeksu cywilnego (lub innego obowiązującego prawa) i może zostać odwołane w dowolnym momencie przed jego przyjęciem. Wszelkie uzupełnienia, modyfikacje, zastąpienia lub inne zmiany niniejszego Zamówienia wymagają dla swej ważności formy pisemnej z podpisem umocowanego przedstawiciela TiVo. TiVo niniejszym zastrzega sobie prawo do zmiany terminu dostawy lub anulowania dowolnego wystawionego Zamówienia w dowolnym momencie przed wysłaniem Towarów lub przed rozpoczęciem świadczenia usług (wszystkie odwołania w niniejszych Warunkach do dostawy „Towarów” oznaczają fizyczną dostawę towarów do TiVo lub ukończenie realizacji usług zgodnie z Zamówieniem, w zależności od sytuacji). W wyniku takiego anulowania na TiVo nie zostaną nałożone żadne opłaty lub inne prowizje. TiVo zastrzega sobie prawo do zmiany warunków niniejszego Zamówienia bez zawiadomienia innego niż zamieszczenie zmienionych warunków na swojej stronie internetowej. Niezależnie od powyższego, w przypadku istnienia odrębnej, pisemnej umowy podpisanej przez umocowanych przedstawicieli Sprzedającego i TiVo, obejmującej zamówienie Towarów opisanych w Zamówieniu, postanowienia takiej odrębnej, pisemnej umowy mają moc wiążącą w stosunku do jakichkolwiek niezgodnych z nią postanowień niniejszych Warunków. 2. PŁATNOŚĆ I CENA 2.1.Pełnym wynagrodzeniem z tytułu realizacji i/lub dostawy Towarów oraz przeniesienia praw na TiVo zgodnie z postanowieniami niniejszych Warunków będzie zapłata przez TiVo na rzecz Sprzedającego: (i) kwoty uzgodnionej i określonej w odpowiednim Zamówieniu albo (ii) ceny podanej przez Sprzedającego w dniu wysyłki (dla towarów i/lub oprogramowania) lub standardowej ceny Sprzedającego w dniu rozpoczęcia realizacji usług, w zależności od tego, która z nich jest niższa. 2.2.Niniejsze Zamówienie nie będzie realizowane w cenach wyższych niż w nim wskazane, chyba że TiVo wyrazi pisemną zgodę na takie podwyższone ceny. 2.3.Sprzedający zapewnia, że ceny określone w Zamówieniu są tak samo niskie, jak ceny netto oferowane przez Sprzedającego obecnie lub w przeszłości innym klientom dla podobnych Towarów. 2.4.W przypadku płatności dokonywanych elektronicznie, płatność uznaje się za dokonaną w chwili jej otrzymania lub przejęcia nad nią kontroli przez instytucję depozytową Sprzedającego. 3. FAKTUROWANIE 3.1.Każda faktura Sprzedającego musi zostać dostarczona do TiVo w ciągu piętnastu (15) dni od zakończenia realizacji i/lub dostawy Towarów i musi zawierać numer odpowiedniego Zamówienia. TiVo zastrzega sobie prawo do zwrotu każdej nieprawidłowej faktury. 3.2. Jeżeli TiVo nie wskaże inaczej w Zamówieniu, termin płatności wynosi czterdzieści pięć (45) dni od zakończenia miesiąca, w którym: (i) Zamówienie zostało przyjęte przez Sprzedającego na piśmie, (ii) TiVo zaakceptował Towary lub (iii) TiVo otrzymał fakturę od Sprzedającego zgodnie z niniejszym Zamówieniem, w zależności od tego, co nastąpi później. 3.3.Wszystkie faktury będą zawierały m.in. numer zamówienia, opis przedmiotów, ilości oraz ceny jednostkowe wszystkich zafakturowanych Towarów, dane właściwego podmiotu kupującego TiVo, a w ich braku – jasne informacje umożliwiające TiVo zidentyfikowanie Towarów, za które ma zostać dokonana zapłata na podstawie faktury 3.4.Obowiązujące podatki i inne opłaty, takie jak cła, taryfy i dopłaty nałożone przez rząd, zostaną podane na fakturze Sprzedającego w oddzielnych pozycjach. 3.5.TiVo niniejszym wyraża zgodę na otrzymywanie od Sprzedającego faktur elektronicznych. 4. PODATKI I EWIDENCJA Sprzedający ponosi wyłączną odpowiedzialność za złożenie odpowiednich formularzy podatkowych i zapłatę wszystkich podatków lub opłat, obejmujących zaliczki na podatek i podatki od zatrudnienia, należnych z tytułu płatności otrzymanej przez Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. Sprzedający ponadto zobowiązuje się udzielić TiVo odpowiedniego wsparcia w przypadku kontroli ze strony organów państwowych. TiVo nie ma obowiązku zapłaty lub potrącenia jakichkolwiek podatków lub opłat z jakiejkolwiek płatności dokonywanej na rzecz Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. 5. DOSTAWA Czas ma znaczenie. Dostawa zostanie zrealizowana ściśle według harmonogramu, za pomocą przewoźnika i do miejsca określonego w niniejszym Zamówieniu, a Sprzedający będzie niezwłocznie zgłaszał wszelkie opóźnienia w wysyłce. Bez uprzedniej pisemnej zgody TiVo nie będą dokonywane dostawy częściowe ani dostawy dodatkowych produktów. W przypadku gdy Sprzedający nie dokona dostawy Towarów w określonym terminie, TiVo może (i) w odniesieniu do realizacji i/lub dostawy Towarów – odmówić przyjęcia Towarów i wypowiedzieć niniejsze Zamówienie lub może żądać dostarczenia przypadającej mu należnej części dostępnych Towarów Sprzedającego i wypowiedzieć niniejsze Zamówienie w pozostałym zakresie lub (ii) w odniesieniu do realizacji i/lub dostawy usług TiVo może niezwłocznie wypowiedzieć jakiekolwiek dalsze wykonywanie takich usług przez Sprzedającego i TiVo będzie zobowiązany zapłacić Sprzedającemu jedynie proporcjonalną kwotę, pomniejszoną o odpowiednie potrącenia (obejmujące wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług), przypadającą na usługi wykonane przez Sprzedającego w sposób zadowalający według wyłącznego uznania TiVo. Każdy dostarczony kontener musi zostać oznakowany po zewnętrznej stronie celem zidentyfikowania jego zawartości, musi zawierać spis opakowań z zawartością oraz wszystkie inne informacje wymagane obowiązującym prawem. Wszystkie dokumenty przewozowe i kontenery muszą zawierać numer Zamówienia TiVo. 6. ZMIANY/WYPOWIEDZENIE 6.1.TiVo może w dowolnym momencie dokonać zmiany harmonogramów dostawy, projektów, ilości i specyfikacji Towarów zamówionych na podstawie niniejszych Warunków. TiVo może w dowolnym momencie wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, w całości lub w części, według swojego wyłącznego uznania. 6.2.Sprzedający zakończy wykonywanie usług i/lub dostarczanie Towarów na podstawie niniejszego Zamówienia w dniu zakończenia określonym w wypowiedzeniu. W przypadku wypowiedzenia bez winy Sprzedającego TiVo zapłaci Sprzedającemu jedynie za Towary dostarczone zgodnie z Zamówieniem i/lub usługi wykonane w sposób zadowalający – według wyłącznego uznania TiVo – do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń. 6.3.TiVo nie ponosi żadnych opłat z tytułu wypowiedzenia Zamówienia na standardowe pozycje. Wszelkie roszczenia dotyczące opłat (np. opłat z tytułu anulowania) z tytułu pozycji innych niż standardowe należy przekazywać TiVo na piśmie w ciągu trzydziestu (30) dni od otrzymania wypowiedzenia TiVo. 6.4.Roszczenie Sprzedającego z tytułu pozycji innych niż standardowe może obejmować: (i) koszt trwających prac nadzwyczajnych i (ii) koszt pokrycia roszczeń kontrahentów Sprzedającego z tytułu prac bezpośrednio związanych z anulowanymi pozycjami, które nie mogą zostać przekierowane do innych klientów. O ile to możliwe, Sprzedający dołoży należytych starań celem zminimalizowania wszelkich roszczeń kierowanych do TiVo, w tym m.in. poprzez umieszczenie produktów takich trwających prac w magazynie i sprzedanie ich innym klientom. Żadne takie roszczenie z tytułu pozycji innych niż standardowe nie będzie w żadnym przypadku przewyższało łącznej ceny anulowanych pozycji. Po uiszczeniu przez TiVo kwoty roszczenia Sprzedającego, TiVo przysługuje prawo do wszystkich opłaconych prac i materiałów. Przed uiszczeniem kwoty roszczenia Sprzedającego TiVo zastrzega sobie prawo do kontroli trwających prac Sprzedającego oraz wszystkich stosownych dokumentów. 6.5.TiVo może wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, jeżeli Sprzedający ulegnie rozwiązaniu lub zostanie wobec niego otwarta likwidacja lub Sprzedający nie będzie wykonywał swoich obowiązków wynikających z niniejszego Zamówienia przez (14) dni z rzędu. W przypadku takiego wypowiedzenia TiVo zapłaci Sprzedającemu za część usług wykonanych w sposób zadowalający – według wyłącznego uznania TiVo – oraz za Towary dostarczone zgodnie z Zamówieniem do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń, obejmujących wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług. 7. ODBIÓR Dokonanie zapłaty nie stanowi odbioru. Wszystkie Towary podlegają kontroli TiVo i odpowiednio badaniu przed dokonaniem ostatecznego odbioru przez TiVo. Wykorzystanie części Towarów do badań nie stanowi odbioru. Żadne Towary nie są uznawane za odebrane do momentu powiadomienia Sprzedającego o tym przez TiVo na piśmie. W przypadku gdy przekazane przez Sprzedającego Towary nie są w pełni zgodne z Zamówieniem, TiVo ma prawo i może według swojego uznania i wyboru odrzucić wszystkie Towary lub jedynie niezgodne Towary dostarczone na podstawie niniejszego Zamówienia, zaś w odniesieniu do usług – może żądać ponownego wykonania takich usług bez ponoszenia dodatkowych kosztów. Towary niezgodne z Zamówieniem zostaną udostępnione Sprzedającemu za uprzednim, pisemnym zawiadomieniem Sprzedającego o braku zgodności przez TiVo, zaś fracht i ryzyko utraty przechodzą na Sprzedającego w chwili takiego zawiadomienia. TiVo może usunąć wszystkie niezgodne z Zamówieniem Towary (na koszt Sprzedającego), które pozostaną nieodebrane po upływie trzydziestu (30) dni od przekazania przez TiVo zawiadomienia o braku zgodności. TiVo nie ma obowiązku zbycia niezgodnych z Zamówieniem Towarów, które nie zostały odebrane, za godziwe wynagrodzenie, zaś (ewentualne) wpływy ze zbycia zostaną potrącone z kosztami administracyjnymi i przechowywania TiVo. 8. OŚWIADCZENIA 8.1.Sprzedający oświadcza i zapewnia, że: (i) posiada prawo do zawarcia i wykonania swoich obowiązków wynikających z Zamówienia; (ii) wszystkie usługi będą wykonywane w sposób profesjonalny, fachowy, z wykorzystaniem umiejętności i z dołożeniem staranności wymaganych obowiązującą i odpowiednią sztuką zawodową; (iii) wszystkie Towary będą nowe i nie będą używane lub odnawiane; (iv) wszystkie dostarczone Towary będą wolne od wad projektowych, z wyłączeniem wad wynikających w całości z pisemnych projektów przekazanych przez TiVo, chyba że jakakolwiek część takich projektów bazuje na specyfikacjach i wymogach Sprzedającego; (v) wszystkie Towary będą wolne od wad materiałowych i jakości wykonania i będą zgodne ze wszystkimi obowiązującymi specyfikacjami przez dłuższy z następujących okresów: piętnaście (15) miesięcy od dnia dostawy lub standardowy okres gwarancji Sprzedającego na te Towary. Sprzedający będzie udostępniał TiVo części zamienne przez pięć (5) lat od dnia wysyłki w obowiązującej w danym momencie cenie Sprzedającego, pomniejszonej o mające zastosowanie rabaty. Poza oświadczeniami i zapewnieniami zawartymi w niniejszym Zamówieniu zakupione Towary podlegają wszystkim pisemnym i wyraźnym ustnym zapewnieniom złożonym przez przedstawicieli Sprzedającego oraz wszystkim wyraźnym i dorozumianym oświadczeniom (gwarancjom) przewidzianym przepisami polskiego prawa; (vi) posiada prawo i nieograniczoną zdolność do przeniesienia dostarczonych Towarów na TiVo, w tym m.in. prawo do przeniesienia wszelkich Towarów i usług wykonanych przez personel i podwykonawców Sprzedającego; (vii) Towary określone w niniejszym Zamówieniu oraz fakt ich używania przez TiVo nie naruszają i nie będą naruszały żadnych praw własności intelektualnej osób trzecich, prawa do wizerunku i prywatności ani żadnych innych praw własności, czy to umownych, ustawowych, czy wynikających z prawa powszechnego; (viii) Sprzedający nie będzie ujawniał TiVo, nie będzie wnosił do pomieszczeń TiVo ani nie będzie nakłaniał TiVo do wykorzystywania jakichkolwiek informacji poufnych lub zastrzeżonych, należących do podmiotów innych niż TiVo lub Sprzedający; (ix) Towary zawierające oprogramowanie dostarczone przez Sprzedającego nie zawierają żadnego kodu: (i) stworzonego w celu zakłócenia, zablokowania, uszkodzenia lub utrudnienia działania lub (ii) stworzonego w celu ograniczenia działania wraz z upływem czasu, w tym m.in. wirusów, robaków, bomb zegarowych, zamków czasowych, oprogramowania złośliwego unieruchamiającego system operacyjny (drop-dead devices), kodów dostępu, kluczy bezpieczeństwa, furtek (back doors) lub tylnych wejść (trap door devices) i (iii) jednoznacznie określają wszelkie zawarte w nich kody pochodzące ze źródeł otwartych (open source); (x) Towary będą zgodne ze specyfikacją TiVo, ofertą lub propozycją Sprzedającego oraz broszurami lub katalogami Sprzedającego, jeśli zaś żadne z powyższych nie znajduje zastosowania, Towary będą odpowiednie do stosowania zgodnie z przeznaczeniem; (xi) wykonując swoje obowiązki wynikające z niniejszego Zamówienia, będzie on przestrzegał postanowień Kodeksu Postępowania TiVo, zamieszczonego na stronie: http://ir.tivo.com/governancedocuments; (xii) nie będzie wykorzystywał ani ujawniał żadnych informacji, które mogą identyfikować osobę fizyczną („Dane Osobowe”), które są przetwarzane dla lub w imieniu TiVo, chyba że jest to niezbędne do wykonania i dostarczenia Towarów lub wykonania usług na podstawie niniejszego Zamówienia; (xiii) o ile Sprzedający przetwarza Dane Osobowe w imieniu TiVo, Sprzedający: (A) będzie przetwarzał dane osobowe i kategorie osób, których dane dotyczą, wyłącznie w zakresie przedmiotowym i przez czas niezbędny do realizacji Zamówienia; (B) nie będzie ujawniał danych osobowych żadnym osobom trzecim bez uprzedniej pisemnej zgody TiVo i zapewni, że osoby upoważnione do przetwarzania danych osobowych zobowiążą się do zachowania poufności lub będą podlegały stosownemu, ustawowemu obowiązkowi zachowania poufności; (C) wdroży i będzie utrzymywał odpowiednie środki techniczne i organizacyjne oraz inne środki ochrony Danych Osobowych (w tym m.in. nie będzie ładował żadnych Danych Osobowych na (i) komputery przenośne lub (ii) przenośne nośniki danych, chyba że (a) dane takie zostały zakodowane i (b) przenośne nośniki danych używane są wyłącznie w celu przeniesienia takich danych do zewnętrznego miejsca przechowywania); (D) będzie zgłaszał TiVo wszelkie podejrzenia naruszenia ochrony Danych Osobowych („Przypadek Naruszenia Ochrony Danych”) niezwłocznie po ich odkryciu; (E) będzie w pełni współpracował z TiVo celem badania wszelkich Przypadków Naruszenia Ochrony Danych; (F) będzie w pełni współpracował z TiVo w zakresie żądania dostępu do Danych Osobowych, sprostowania lub usunięcia Danych Osobowych znajdujących się w posiadaniu Sprzedającego; (G) będzie przetwarzał Dane Osobowe wyłącznie na udokumentowane polecenie TiVo oraz będzie przestrzegał wszystkich poleceń wydawanych okresowo przez TiVo w odniesieniu do Danych Osobowych; oraz (H) umożliwi TiVo i/lub jego należycie umocowanym przedstawicielom – za odpowiednim uprzednim zawiadomieniem – dokonanie inspekcji i kontroli pomieszczeń i systemów informatycznych Sprzedającego celem potwierdzenia pełnego przestrzegania przez Sprzedającego jego obowiązków w zakresie przetwarzania, wynikających z niniejszego Zamówienia; (I) będzie przekazywał TiVo wszelkie informacje niezbędne do wykazania przestrzegania obowiązków określonych w Ogólnym Rozporządzeniu UE o Ochronie Danych (RODO), jak również do przeprowadzenia kontroli oraz inspekcji przez TiVo lub innego kontrolera upoważnionego przez TiVo i niezwłocznie zawiadomi TiVo w przypadku, gdy jego zdaniem dane polecenie będzie sprzeczne z RODO lub innymi przepisami o ochronie danych; (J) w miarę możliwości będzie wspierał TiVo odpowiednimi środkami technicznymi i organizacyjnymi z uwzględnieniem charakteru przetwarzania, aby umożliwić mu wykonanie ciążącego na nim obowiązku reagowania na żądania w zakresie wykonania praw osób, których dane dotyczą; (K) będzie wspierał TiVo w zapewnianiu przestrzegania określonych w RODO obowiązków ochrony danych, zgłaszania naruszeń ochrony danych oraz dokonywania oceny skutków dla ochrony danych, z uwzględnieniem charakteru przetwarzania oraz dostępnych Sprzedającemu informacji; (L) w przypadku korzystania przez Sprzedającego z innego podmiotu przetwarzającego celem wykonania niektórych czynności przetwarzania w imieniu TiVo, Sprzedający w pisemnej umowie nałoży na podmiot przetwarzający takie same obowiązki w zakresie ochrony danych, jak określone w niniejszym Zamówieniu. W szczególności ma to zastosowanie do zapewniania odpowiednich zabezpieczeń dla zastosowania odpowiednich środków technicznych i organizacyjnych w taki sposób, aby przetwarzanie danych było zgodne z RODO; (xiv) nie będzie przekazywał Danych Osobowych za granicę, chyba że: (A) przekazanie takie jest nieuniknione dla należytego wykonania niniejszego Zamówienia i (B) Sprzedający uprzednio zawiadomi o tym TiVo na piśmie i uzyska uprzednią pisemną zgodę TiVo na przekazanie danych za granicę. Na żądanie TiVo Sprzedający zawrze z TiVo inne porozumienia, jakie TiVo uznaje za stosowne celem zapewnienia, że przekazanie przez Sprzedającego danych następuje zgodnie z obowiązującym prawem; (xv) nie będzie przekazywał TiVo Danych Osobowych jakiejkolwiek osoby trzeciej lub własnych pracowników. Niezależnie od powyższego w przypadku, gdy Sprzedający przekazuje TiVo jakiekolwiek Dane Osobowe, Sprzedający oświadcza i zapewnia, że uzyskał niezbędną zgodę lub posiada niezbędną podstawę prawną do przekazania TiVo tych Danych Osobowych oraz do zezwolenia TiVo na wykorzystywanie, ujawnianie i przekazywanie tych Danych Osobowych pomiędzy spółkami TiVo na całym świecie w związku z niniejszym Zamówieniem, bez konieczności podejmowania przez TiVo jakichkolwiek dodatkowych działań; (xvi) o ile Towary zawierają materiały niebezpieczne, Sprzedający rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i przekazał TiVo takie informacje o Towarach na piśmie; oraz (xvii) Towary nie zawierają składników, (A) zawierających substancje chemiczne PCB (polichlorowane bifenyle) lub (B) które są wytwarzane w procesie kadmowania galwanicznego lub zawierają substancję chemiczną lub mieszankę, która podlega lub będzie podlegała obowiązkowi zgłoszenia na podstawie ust. 8 lit. e) Ustawy o kontroli substancji toksycznych, rozdz. 15 ust. 2607 lit. e) Kodeksu USA lub innego przepisu (w tym przepisu prawa polskiego), obowiązującego w momencie wysyłki. 8.2.Wszystkie zapewnienia należy również interpretować jako warunki sprzedaży i nie wyłączają one jakichkolwiek innych zapewnień lub oświadczeń. Sprzedający ponadto udzieli TiVo swojej standardowej rękojmi i gwarancji, mających zastosowanie dla Towarów. Wszystkie rękojmie i gwarancje obowiązują zarówno dla TiVo, jak i dla klientów TiVo. 8.3.W przypadku gdy TiVo stwierdzi problem w Towarach w okresie gwarancyjnym, TiVo powiadomi o tym Sprzedającego i zwróci Towary Sprzedającemu na jego koszt, zaś w przypadku usług – poleci Sprzedającemu ponowne ich wykonanie. W ciągu pięciu (5) dni roboczych od otrzymania zwróconych Towarów, zaś w przypadku usług – od zawiadomienia TiVo, Sprzedający – według wyboru TiVo – albo naprawi lub wymieni takie Towary, albo zwróci ich koszt na rachunek TiVo, zaś w przypadku usług – albo ponownie wykona takie usługi, albo zwróci ich koszt na rachunek TiVo. Wymienione i naprawione Towary lub wykonane ponownie usługi będą objęte gwarancją na pozostały okres gwarancji lub na sześć (6) miesięcy, w zależności od tego, który z nich jest dłuższy. 9. NIEZALEŻNY KONTRAHENT 9.1.Żadne postanowienie niniejszego Zamówienia nie ma na celu stworzenia pomiędzy stronami spółki osobowej, umowy joint venture lub stosunku pracodawca-pracobiorca i nie należy go odczytywać jako takie. Sprzedający jest dla wszystkich celów niezależnym kontrahentem bez wyraźnego lub domniemanego upoważnienia do wiązania TiVo umową lub w inny sposób. 9.2.Sprzedający zapewni wszystkie licencje i pozwolenia oraz dostarczy wszystkie narzędzia i urządzenia niezbędne do wykonania usług i dostawy Towarów. 9.3.Sprzedający nie będzie uprawniony do żadnych świadczeń, jakie TiVo może udostępniać swoim pracownikom, w tym m.in. grupowego ubezpieczenia zdrowotnego lub na życie, opcji na akcje, udziału w zyskach lub świadczeń emerytalnych. 9.4.Sprzedający ponosi wyłączną odpowiedzialność za zapłatę wszystkich podatków i dokonanie potrąceń, wypłatę odpraw, świadczeń (obejmujących m.in. świadczenia urlopowe, zwolnienia lekarskie, składki emerytalne lub składki z tytułu udziału w zyskach, opcje na akcje itp.) oraz innych podobnych zobowiązań, zarówno ustawowych, jak i innych, w odniesieniu do płatności dokonywanych przez Sprzedającego w związku z wykonywaniem wszystkich prac i otrzymywaniem honorariów na podstawie niniejszego Zamówienia. 9.5.Poza wszelkimi innymi zobowiązaniami w zakresie zwolnienia z roszczeń, Sprzedający obroni, zabezpieczy i ochroni TiVo oraz członków jego władz, dyrektorów, klientów, przedstawicieli, podwykonawców i pracowników („Przedstawiciele”) przed wszelkimi roszczeniami dochodzonymi przez osoby fizyczne lub prawne z tytułu domniemanego niewykonania jakiegokolwiek obowiązku określonego w ust. 9.3 i 9.4. 9.6.Na polecenie TiVo i z istotnej przyczyny Sprzedający odsunie danego członka personelu lub podwykonawcę Sprzedającego od wykonywania usług. 10. PRAWA DO OPRACOWAŃ Wszystkie dzieła autorskie, wynalazki, ulepszenia, opracowania i odkrycia (zwane dalej łącznie: „Opracowaniami”), stworzone, opracowane, dokonane lub odkryte przez Sprzedającego samodzielnie lub we współpracy z innymi osobami w toku świadczenia usług na podstawie niniejszych Warunków lub projektowania lub opracowywania Towarów, które mają zostać dostarczone na podstawie niniejszych Warunków, o ile takie projektowanie lub opracowywanie odbywa się na koszt TiVo, stanowią wyłączną własność TiVo. Sprzedający niniejszym automatycznie przenosi na TiVo wszystkie takie Opracowania, a także wszelkie związane z nimi prawa autorskie, patenty, tajemnice handlowe i inne prawa własności intelektualnej (zwane łącznie: „Prawami Własności Intelektualnej”) i zobowiązuje się ujawnić TiVo wszelkie istotne informacje i dane w odniesieniu do tychże. Sprzedający zobowiązuje się wspierać TiVo lub wskazany przez niego podmiot we właściwy sposób, także po zakończeniu świadczenia usług lub po wygaśnięciu niniejszego Zamówienia, w celu zabezpieczenia praw TiVo do Opracowań oraz wszelkich związanych z nimi Praw Własności Intelektualnej we wszystkich krajach, w tym m.in. do podpisania wszystkich dokumentów, jakie TiVo uzna za niezbędne celem ubiegania się i uzyskania takich praw oraz dokonania przeniesienia takich praw na TiVo. Sprzedający zapewni, że każda osoba zatrudniona przez Sprzedającego lub w inny sposób powiązana ze Sprzedającym w ramach dostarczania Towarów, które może prowadzić do powstania Opracowań, zawrze umowę, na mocy której osoba ta ujawni i przeniesie na Sprzedającego wszystkie Opracowania i związane z nimi Prawa Własności Intelektualnej oraz podpisze wszystkie dokumenty i wykona wszelkie czynności, jakie Sprzedający uzna za niezbędne celem zabezpieczenia swoich praw do powyższych. 11. PRAWA WŁASNOŚCI INTELEKTUALNEJ I ZWOLNIENIE Z ROSZCZEŃ 11.1. Sprzedający niniejszym potwierdza i zapewnia, że: (i) jest jedynym autorem Towarów i przysługują mu wszystkie autorskie prawa majątkowe i osobiste do Towarów; (ii) Towary i/lub Opracowania nie stanowią utworu zależnego ani plagiatu, ani w inny sposób nie naruszają praw osób trzecich lub obowiązujących przepisów; (iii) przysługują mu autorskie prawa majątkowe do Towarów i/lub Opracowań i nie są one w żaden sposób obciążone prawami osób trzecich, w szczególności jakakolwiek eksploatacja Towarów i/lub Opracowań nie wymaga zgody osoby trzeciej, jeżeli zaś zgoda taka jest wymagana, obowiązek jej uzyskania spoczywa na Sprzedającym. 11.2. Sprzedający udziela TiVo wszystkich praw niezbędnych TiVo do używania, zbywania, przekazywania i sprzedaży Towarów i/lub Opracowań określonych w niniejszym Zamówieniu oraz do wykonywania praw udzielonych na podstawie niniejszego Zamówienia. TiVo nie udziela Sprzedającemu żadnych licencji, zapewnień ani innych praw w związku z niniejszym Zamówieniem. 11.3. Sprzedający zapewnia, że ani sprzedaż, ani używanie Towarów i/lub Opracowań nie będzie naruszało żadnych polskich ani zagranicznych praw autorskich, patentów, znaków towarowych, zarejestrowanych wzorów lub jakichkolwiek innych Praw Własności Intelektualnej, niezależnie od tego, czy są one podobne do któregokolwiek z powyższych, czy też nie. 11.4. Na podstawie Zamówienia Sprzedający przenosi na TiVo nieograniczone w czasie i przestrzeni Prawa Własności Intelektualnej oraz upoważnia TiVo do używania i dysponowania Towarami i/lub Opracowaniami w kraju i za granicą na rzecz swoją i na rzecz osób trzecich, we wszystkich formach i na wszystkich polach eksploatacji, w tym m.in. na tych wymienionych w art. 50 i art. 74 Ustawy z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych (Dz. U. z 2006 r. nr 90, poz. 631, z późniejszymi zmianami) oraz znanymi w dniu podpisania Zamówienia. 11.5. W przypadku powstania nowych pól eksploatacji Towarów i/lub Opracowań Sprzedający zobowiązuje się przenieść na TiVo prawo do używania Towarów i/lub Opracowań na tych nowych polach eksploatacji w ramach wynagrodzenia otrzymanego na podstawie Zamówienia. 11.6. Przeniesienie praw autorskich następuje w chwili powstania Towarów i/lub Opracowań lub dowolnej ich części. 11.7. Wynagrodzenie z tytułu przeniesienia Praw Własności Intelektualnej jest w całości ujęte w cenie Towarów (obejmuje wszystkie pola eksploatacji). 11.8. Prawo do udzielania zgody na wykonywanie zależnych praw autorskich przechodzi na TiVo w chwili powstania Towarów i/lub Opracowań, a Sprzedający przenosi na TiVo prawo do zezwalania osobom trzecim na wykonywanie takich praw. 11.9. Sprzedający zobowiązuje się nie kontrolować sposobu używania Towarów i/lub Opracowań i upoważnia TiVo do zmieniania Towarów i/lub Opracowań bez uprzedniej zgody Sprzedającego. 11.10. Strony postanawiają, że TiVo nie ma obowiązku rozpowszechniania Towarów i/lub Opracowań. 11.11. Strony postanawiają, że w przypadku wątpliwości co do zakresu przeniesienia praw autorskich do Towarów i/lub Opracowań, Zamówienie winno być interpretowane w taki sposób, że Strony zamierzały przenieść prawa w najszerszym możliwym zakresie, tak aby TiVo był uprawniony do używania i oferowania Towarów i/lub Opracowań w pełnej gamie i bez żadnego ograniczenia praw TiVo. 11.12. Sprzedający zobowiązuje się nie wykonywać przysługujących mu autorskich praw osobistych w odniesieniu do Towarów i/lub Opracowań i nieodwołalnie zezwala TiVo na wykonywanie wszelkich autorskich praw osobistych do Towarów i/lub Opracowań na rzecz i w imieniu Sprzedającego. 11.13. TiVo jest uprawniony do dokonywania zmian, tłumaczeń i adaptacji Towarów i/lub Opracowań i do korzystania z opracowań Towarów i/lub Opracowań, takich jak m.in. modyfikacje, lub do podejmowania innych działań w toku swojej działalności. 11.14. TiVo przysługuje prawo do używania dowolnych fragmentów Towarów i/lub Opracowań oraz do dysponowania nimi na polach eksploatacji, o których mowa w pkt. 11.4 powyżej. 11.15. TiVo przysługuje nieograniczone prawo do umieszczania wszystkich Towarów i/lub Opracowań lub ich części w innych dziełach, komunikatach lub bazach danych. 11.16. Upoważnienie przewidziane w art. 11 ust. 12-15 powyżej może być przenoszone przez TiVo na osoby trzecie wraz z niniejszym prawem, bez żadnych ograniczeń i zgód. 11.17. Wszystkie materiały, urządzenia i narzędzia, rysunki, specyfikacje i dane przekazane Sprzedającemu przez TiVo, wcześniejsze materiały i wszelkie prawa do wcześniejszych materiałów stanowią i pozostaną wyłączną własnością TiVo i muszą zostać zwrócone na żądanie TiVo, po zakończeniu realizacji lub wygaśnięciu Zamówienia. 11.18. Sprzedający zwolni TiVo, zaś na żądanie TiVo – obroni lub pozwoli mu na prowadzenie obrony TiVo i Przedstawicieli TiVo przed wszelkimi roszczeniami, zobowiązaniami, odszkodowaniami, stratami i wydatkami, w tym kosztami obsługi prawnej i kosztami procesowymi, wynikającymi z Towarów lub związanymi z Towarami dostarczonymi na podstawie niniejszego Zamówienia, w tym m.in.: (i) wszelkimi roszczeniami w związku ze śmiercią lub obrażeniami ciała jakiejkolwiek osoby, zniszczeniem lub uszkodzeniem mienia lub zanieczyszczeniem środowiska i wszelkimi wynikającymi z tego kosztami oczyszczania; (ii) wszelkimi roszczeniami wynikającymi z niedbalstwa, zaniechania lub umyślnego działania Sprzedającego lub dowolnych Przedstawicieli Sprzedającego; (iii) wszelkimi roszczeniami osób trzecich wobec TiVo wynikającymi z zarzutu, że Towary, wykonanie lub rezultaty usług lub jakiekolwiek inne produkty lub procesy dostarczone na podstawie niniejszego Zamówienia naruszają patent, prawo autorskie, znak towarowy, tajemnicę handlową lub inne prawo, w tym m.in. jakiekolwiek inne prawo własności, prawo do prywatności, prawo do wizerunku osoby trzeciej, niezależnie od tego, czy są one dostarczane samodzielnie, czy w połączeniu z innymi produktami, oprogramowaniem lub procesami; (iv) wszelkimi naruszeniami przepisów prawa przez Sprzedającego lub Przedstawicieli Sprzedającego oraz (v) wszelkimi naruszeniami niniejszego Zamówienia przez Sprzedającego lub Przedstawicieli Sprzedającego. Sprzedający nie zawrze ugody dotyczącej jakiegokolwiek takiego powództwa lub roszczenia bez uprzedniej pisemnej zgody TiVo. Sprzedający zobowiązuje się pokryć lub zwrócić wszelkie koszty poniesione przez TiVo w celu wyegzekwowania niniejszego zabezpieczenia, w tym koszty obsługi prawnej. 11.19. Sprzedający poprowadzi obronę lub (według wyboru TiVo) pomoże w prowadzeniu obrony w ramach jakiegokolwiek postępowania, które może zostać wszczęte w związku z powyższym. W przypadku takiego roszczenia lub powództwa Sprzedający niezwłocznie podejmie i wykona wszelkie działania (włączając w to pozyskanie wszelkich niezbędnych licencji, zgód lub zezwoleń, zmianę lub wymianę wszelkich naruszających pozycji) bez obciążania TiVo kosztami z tego tytułu, jakie będą niezbędne do zapobieżenia naruszeniom lub naprawienia (bez naruszania ogólnych funkcji lub działania) wszelkich naruszeń, przy czym Sprzedający nie będzie działał w sposób naruszający Prawa Własności Intelektualnej TiVo; Sprzedający będzie w każdym momencie działał w taki sposób, aby zminimalizować przerwy i zakłócenia w działalności TiVo. 11.20. W przypadku gdy używanie przez TiVo lub jego dystrybutorów, podwykonawców lub klientów jakichkolwiek Towarów i/lub Opracowań zakupionych od Sprzedającego będzie zabronione, zagrożone nałożeniem nakazu sądowego lub będzie przedmiotem jakiegokolwiek postępowania sądowego, Sprzedający na własny koszt (a) dostarczy zastępcze, jednakowe Towary i/lub Opracowania, które nie naruszają prawa albo (b) dokona modyfikacji Towarów i/lub Opracowań w taki sposób, aby nie naruszały one prawa, lecz pozostały jednakowe pod względem funkcjonalnym albo (c) uzyska dla TiVo, jego dystrybutorów, podwykonawców i klientów prawo dalszego używania Towarów i/lub Opracowań albo (d) jeżeli żadne z powyższych nie jest możliwe, zwróci wszystkie koszty naruszających Towarów i/lub Opracowań. 12. SIŁA WYŻSZA TiVo nie ponosi odpowiedzialności za brak odbioru wykonania usług lub przyjęcia dostawy Towarów, spowodowany okolicznościami pozostającymi poza kontrolą TiVo, które powodują, że takie wykonanie jest niemożliwe z handlowego punktu widzenia, obejmującymi m.in. siłę wyższą, pożar, powódź, kradzież, wojnę, zamieszki, embargo, działania władz cywilnych lub wojskowych, wypadek, trudności w pozyskaniu lub brak siły roboczej, brak możliwości pozyskania materiałów, sprzętu lub środków transportu. W przypadku gdy działanie TiVo jest usprawiedliwione powyższym, każda ze stron może wypowiedzieć niniejsze Zamówienie, zaś TiVo na swój koszt i ryzyko zwróci wszelkie otrzymane Towary do miejsca wysyłki. 13. NARZĘDZIA, POUFNOŚĆ I REKLAMA 13.1. Wszelkie specyfikacje, rysunki, schematy, informacje techniczne, dane, narzędzia, matryce, wzory, maski, sprzęt testowy lub inne materiały dostarczone lub opłacone przez TiVo: (i) są traktowane jako poufne; (ii) pozostają lub stają się własnością TiVo, zaś Sprzedającemu nie przysługują do nich prawa; (iii) będą wykorzystywane wyłącznie w celu wytwarzania Towarów lub świadczenia usług na rzecz TiVo; (iv) będą wyraźnie oznaczone jako własność TiVo i gdy nie będą używane, będą przechowywane oddzielnie od innych narzędzi, materiałów i danych Sprzedającego; (v) będą utrzymywane w dobrym stanie technicznym na koszt Sprzedającego i (vi) zostaną przesłane do TiVo niezwłocznie na jego żądanie, w dowolnym momencie lub niezwłocznie po zakończeniu realizacji usług lub dostawy Towarów. Sprzedający nie będzie ujawniał ani wykorzystywał żadnych informacji poufnych lub zastrzeżonych TiVo w jakimkolwiek innym celu, ani nie będzie ujawniał ich osobom trzecim, chyba że wymaga tego prawo, i w takim przypadku Sprzedający będzie dążył do zapewnienia maksymalnej ich poufności (w tym poprzez ewentualny nakaz zabezpieczający) i niezwłocznie powiadomi o tym TiVo, aby TiVo mógł również zabiegać o traktowanie ich w sposób poufny. 13.2. Sprzedający ubezpieczy mienie TiVo i odpowiada za wszelkie straty lub szkody powstałe w czasie, gdy mienie TiVo pozostawało w posiadaniu lub pod kontrolą Sprzedającego, z wyłączeniem zwykłego zużycia. 13.3. Sprzedającemu nie wolno publicznie posługiwać się nazwą i logo TiVo ani w inny sposób ujawniać istnienia lub treści niniejszego Zamówienia bez uprzedniej, pisemnej zgody TiVo. 14. OPAKOWANIE I WYSYŁKA 14.1. Wszystkie Towary zostaną przygotowane do wysyłki według zaleceń TiVo, jeśli zaś zalecenia takie nie zostały wydane – w sposób zgodny z dobrą praktyką handlową, akceptowalny przez zwykłych przewoźników i odpowiedni dla zapewnienia bezpiecznej dostawy. Poza spełnieniem wymogów określonych w ust. 5 (DOSTAWA), Sprzedający opatrzy każdy kontener niezbędnymi informacjami dotyczącymi podnoszenia, przeładowywania i transportu, numerem zamówienia, datą wysyłki oraz nazwą TiVo i Sprzedającego. 14.2. O ile w niniejszym dokumencie nie wskazano inaczej, wszystkie wysyłki odbywają się na zasadzie DDP (Incoterms 2010). Niezależnie od przeprowadzenia jakichkolwiek wcześniejszych kontroli Sprzedający ponosi wszelkie ryzyko utraty, uszkodzenia lub zniszczenia aż do ostatecznego odbioru przez TiVo. 15. CESJA; ZRZECZENIE SIĘ ROSZCZEŃ Sprzedający nie będzie delegował żadnych obowiązków ani dokonywał przeniesienia jakichkolwiek praw wynikających z niniejszego Zamówienia bez uprzedniej pisemnej zgody TiVo, zaś wszelkie takie próby delegowania lub dokonania przeniesienia będą nieskuteczne. Niniejsze Zamówienie obowiązuje i jest wiążące dla następców prawnych i cesjonariuszy TiVo bez ograniczeń. Zrzeczenie się roszczeń z tytułu niewykonania danego obowiązku wynikającego z niniejszego dokumentu lub brak egzekwowania przestrzegania jakiegokolwiek postanowienia lub warunku niniejszego Zamówienia nie stanowi zrzeczenia się jakiegokolwiek innego postanowienia lub warunku ani trwającego zrzeczenia się roszczeń. 16. NIEWYŁĄCZNY CHARAKTER UMOWY Niniejsza umowa nie ma charakteru wyłączności. TiVo może swobodnie zatrudniać inne podmioty celem dostarczania Towarów, które są takie same lub podobne do Towarów Sprzedającego. Sprzedający może swobodnie reklamować, oferować i dostarczać Towary na rzecz innych osób, do czego jest zachęcany, pod warunkiem jednak, że Sprzedający nie narusza niniejszego Zamówienia. 17. OGRANICZENIE ODPOWIEDZIALNOŚCI W maksymalnym dozwolonym przez prawo zakresie: 17.1. odpowiedzialność Tivo za jakiekolwiek domniemane lub faktyczne naruszenie niniejszego Zamówienia w żadnym wypadku nie będzie przekraczała łącznej ceny wynikającej z niniejszego Zamówienia; 17.2. Tivo w żadnym wypadku nie ponosi odpowiedzialności wobec Sprzedającego, przedstawicieli Sprzedającego ani osób trzecich za jakiekolwiek szkody uboczne, pośrednie, szczególne lub wynikowe powstałe w wyniku lub w związku z niniejszym Zamówieniem, niezależnie od tego, czy Tivo wiedział o możliwości powstania takiej szkody. 18. POTRĄCENIE Wszelkie roszczenia pieniężne należne obecnie lub w przyszłości od TiVo na podstawie niniejszego Zamówienia podlegają potrąceniu przez TiVo ze wszelkimi roszczeniami wzajemnymi wynikającymi z niniejszej lub jakiejkolwiek innej transakcji pomiędzy TiVo a Sprzedającym. 19. DALSZE OBOWIĄZYWANIE Wszelkie obowiązki i zobowiązania, które ze względu na swój charakter trwają po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia, pozostają w mocy po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia. 20. ROZDZIELNOŚĆ POSTANOWIEŃ W przypadku gdy jakiekolwiek postanowienie niniejszego Zamówienia zostanie uznane za nieważne, niezgodne z prawem lub niewykonalne, nie będzie miało to wpływu na ważność, zgodność z prawem i wykonalność pozostałych postanowień. 21. ZGODNOŚĆ Z PRZEPISAMI PRAWA 21.1. Postanowienia ogólne: Sprzedający będzie przestrzegał wszystkich obowiązujących przepisów prawa unijnego i polskiego, w tym m.in. wszystkich obowiązujących przepisów prawa, regulacji, rozporządzeń i zasad dotyczących zatrudnienia, podatków, środowiska, wywozu i wwozu. 21.2. Materiały niebezpieczne: Jeżeli Towary zawierają materiały niebezpieczne, Sprzedający oświadcza i zapewnia, że rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i należycie poinformował o takich zagrożeniach odpowiedni personel TiVo przed dostawą Towarów, w tym o odpowiednim sposobie obchodzenia się i transportu takich materiałów niebezpiecznych. 21.3. Cła: Na żądanie TiVo Sprzedający niezwłocznie przekaże mu świadectwo pochodzenia wszystkich Towarów oraz wszelkie wymagane dokumenty celne dla Towarów wytworzonych w całości lub w części poza terytorium Polski. 21.4. Sprzedający będzie przestrzegał wszystkich przepisów dotyczących odpadów i ochrony środowiska w związku z dostawą Towarów na podstawie niniejszego Zamówienia i jest w pełni zobowiązany zapewnić, że TiVo będzie mógł zastosować się do wszelkich przepisów dotyczących odpadów i ochrony środowiska po zakończeniu żywotności Towarów. 22. ZGODNOŚĆ Z WYMOGAMI RZĄDOWYMI W przypadku gdy Towary zamówione na podstawie niniejszego dokumentu zostają nabyte w celu wbudowania ich do produktów sprzedawanych rządowi USA lub innej jednostce rządowej, uznaje się, że do niniejszego zamówienia mają zastosowanie warunki, które muszą zostać wprowadzone do umowy lub umowy o podwykonawstwo na sprzedaż takich produktów na rzecz takiej jednostki. 23. ŚRODKI PRAWNE W przypadku gdy Sprzedający naruszy niniejsze Zamówienie, TiVo przysługują wszystkie środki wynikające z prawa powszechnego lub prawa słuszności. W przypadku zakupu Towarów jedynym środkiem przysługującym Sprzedającemu w przypadku naruszenia niniejszego Zamówienia przez TiVo jest prawo dochodzenia odszkodowania w wysokości równej różnicy pomiędzy ceną rynkową w momencie naruszenia a ceną zakupu określoną w niniejszym Zamówieniu. Nie stosuje się alternatywnych metod wyceny szkód. Sprzedającemu nie przysługuje prawo odsprzedaży Towarów na rachunek TiVo w przypadku niesłusznego odrzucenia, cofnięcia odbioru, niedokonania zapłaty lub odrzucenia przez TiVo, zaś każda taka odsprzedaż będzie odbywała się na rachunek Sprzedającego. 24. ZARZĄDZENIE TYMCZASOWE I NAKAZ SPEŁNIENIA OKREŚLONYCH ŚWIADCZEŃ Sprzedający przyjmuje do wiadomości i rozumie, że obowiązki i zobowiązania Sprzedającego wynikające z niniejszego Zamówienia mają wyjątkowy, intelektualny charakter, nadający im szczególną wartość. Naruszenie przez Sprzedającego któregokolwiek z obowiązków określonych w niniejszym Zamówieniu spowoduje nieodwracalną i trwałą szkodę TiVo, dla której nie będzie istniał adekwatny środek prawny, a w przypadku takiego naruszenia TiVo będzie uprawniony do uzyskania zarządzenia tymczasowego bez złożenia zabezpieczenia pieniężnego lub nakazu spełnienia określonych świadczeń. 25. PRAWO WŁAŚCIWE Niniejsze Zamówienie winno być interpretowane zgodnie z prawem polskim, zaś spory podlegają prawu polskiemu. Strony niniejszym wyraźnie wyłączają zastosowanie Konwencji Narodów Zjednoczonych o umowach międzynarodowej sprzedaży towarów i nie ma ona zastosowania do warunków niniejszego Zamówienia. Wszelkie spory wynikające z niniejszego Zamówienia lub związane z nim będą ostatecznie rozstrzygane zgodnie z Regulaminem Arbitrażu Sądu Arbitrażowego przy Krajowej Izbie Gospodarczej, obowiązującym w dniu wszczęcia postępowania przez arbitra lub arbitrów wyznaczonych zgodnie z tym Regulaminem. Siedzibą lub miejscem prowadzenia postępowania arbitrażowego będzie m.st. Warszawa. Językiem postępowania arbitrażowego będzie język angielski. Wykonalność orzeczenia może zostać stwierdzona przez dowolny właściwy sąd. 26. WŁAŚCIWA WERSJA JĘZYKOWA Niniejsze Warunki zostały sporządzone w angielskiej i polskiej wersji językowej. W przypadku rozbieżności – wersja polska jest wersją wiążącą. |
Effective November 20th 2018 to November 17th 2022
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Polish Terms and Conditions for the Purchase of Goods and Services (B2B contracts) (“T&C) As used herein, “Seller” includes you, your subsidiaries and affiliates; “TiVo” includes TiVo Corporation and its subsidiaries and affiliates (including but not limited to TiVo Poland sp. z o.o.). 1. ENTIRE AGREEMENT This purchase order (including all attachments, whether physically attached or incorporated by reference, and these terms and conditions for the purchase of goods, software, deliverables and/or services (collectively or individually as the context requires) shall hereinafter be referred to as “Goods”) becomes the complete agreement (“Purchase Order”) between TiVo and Seller with respect to the subject matter of this Purchase Order upon Seller’s acknowledgement or commencement of performance. Seller’s acknowledgment may be signified by any of the following: (i) signing and returning the acknowledgment copy; (ii) sending an email confirmation; (iii) delivering the Goods ordered; or (iv) Seller generating and submitting to TiVo an invoice referring to the Goods that are the subject of the Purchase Order. This Purchase Order does not constitute an offer within the meaning of art. 66 par. 1 of the Polish Civil Code(or other applicable law), and may be revoked at any time prior to acceptance. This Purchase Order may not be added to, modified, superseded or otherwise altered, except by a writing signed by an authorized TiVo representative. TiVo hereby reserves the right to reschedule any delivery or cancel any Purchase Order issued at any time prior to shipment of the Goods or prior to the commencement of any services (all references to the delivery of “Goods” herein shall mean the delivery of physical goods to TiVo or the completion of services in accordance with the Purchase Order, as applicable). TiVo shall not be subject to any charges or other fees as a result of such cancellation. TiVo reserves the right to change the terms of this Purchase Order without notice, other than posting the revised terms and conditions on its website. Notwithstanding the foregoing, if a separate written agreement, signed by authorized representatives of both Seller and TiVo, covering the procurement of the Goods described in the Purchase Order exists, the terms of such separate written agreement shall prevail over any inconsistent terms herein. 2. PAYMENT AND PRICE 2.1.As full consideration for the performance and/or delivery of the Goods and the assignment of rights to TiVo as provided herein, TiVo shall pay Seller: (i) the amount agreed upon and specified in the applicable Purchase Order, or (ii) Seller's quoted price on date of shipment (for goods and/or software), or the Seller’s standard price on the date the services were started, whichever is lower. 2.2.This Purchase Order shall not be filled at prices higher than those shown herein unless such increased prices have been authorized in writing by TiVo. 2.3.Seller warrants that the prices set forth in the Purchase Order are as low as any net price now or previously given by Seller to any other customer for like Goods. 2.4.If payment is made electronically, payment shall be deemed made when Seller’s depository institution receives or has control of the payment. 3. INVOICING 3.1.Each invoice submitted by Seller must be provided to TiVo within fifteen (15) days of completion of the and/or delivery of Goods and must refer to the number of the applicable Purchase Order. TiVo reserves the right to return all incorrect invoices. 3.2.Unless otherwise specified by TiVo in the Purchase Order, payment terms shall be forty-five (45) days following the end of the month when: (i) the Purchase Order was accepted in writing by Seller, (ii) the acceptance of the Goods by TiVo, or (iii) the receipt of invoice by TiVo from Seller in conformity with this Purchase Order, whichever is the later. 3.3.All invoices shall include, without limitation, the purchase order number, a description of the items, quantities, and unit prices for all Goods invoiced, reference to the correct purchasing TiVo affiliate, and otherwise contain clear information to permit TiVo to identify the specific Goods to be paid for under such invoice. 3.4.Applicable taxes and other charges such as duties, customs, tariffs, and government-imposed surcharges, shall be each stated separately on Seller’s invoice. 3.5.TiVo hereby grants its consent to receive electronic invoices from the Seller. 4. TAXES AND RECORDS Seller shall be solely responsible for filing the appropriate tax forms, and paying all such taxes or fees, including estimated taxes and employment taxes, due with respect to Seller's receipt of payment under this Purchase Order, unless otherwise specified by Polish or other applicable law. Seller further agrees to provide TiVo with reasonable assistance in the event of a government audit. TiVo shall have no responsibility to pay or withhold any taxes or fees from any payment to Seller under this Purchase Order, unless otherwise specified by Polish or other applicable law. 5. DELIVERY Time is of the essence. Delivery shall be strictly in accordance with the schedule, via the carrier and to the place set forth in this Purchase Order and any delays in shipment shall be reported immediately by Seller. No partial deliveries or deliveries of additional items shall be made without TiVo’s prior written consent. If Seller fails to deliver the Goods within the time specified, TiVo may (i), with respect to the performance and/or delivery of Goods, decline to accept the Goods and terminate this Purchase Order or may demand its allocable fair share of Seller's available Goods and terminate the balance of this Purchase Order, or (ii) with respect to the performance and/or delivery of services, TiVo may immediately terminate any further performance of such services by Seller and TiVo shall only be liable to Seller for a prorated amount, less appropriate offsets (including any additional costs to be incurred by TiVo in completing the services), attributable to those services satisfactorily performed by Seller, in TiVo’s sole discretion. Each delivered container must be labeled and marked on the outside to identify contents, must contain packing sheets listing contents, and include all other information required by applicable law. TiVo's Purchase Order number must appear on all shipping documents and containers. 6. CHANGES/TERMINATION 6.1.TiVo may, at any time, make changes in the delivery schedules, designs, quantities, and specifications for Goods ordered hereunder. TiVo may terminate this Purchase Order in whole or in part at any time in its sole discretion on prior written notice to Seller. 6.2.Seller shall cease to perform services and/or provide Goods under this Purchase Order on the date of termination specified in such notice. In the event of termination due to no fault of Seller, TiVo shall be liable to Seller only for those conforming Goods delivered and/or services satisfactorily performed, in TiVo’s sole discretion, through the date of termination, less appropriate offsets. 6.3.There is no charge to TiVo for terminating Purchase Orders for standard items. Any claim for charges (e.g., cancellation charges) for nonstandard items must be submitted to TiVo in writing within thirty (30) days after receipt of TiVo’s termination notice. 6.4.Seller’s claim for nonstandard items may include: (i) the cost of unique work in process; and (ii) the cost of paying claims to Seller’s vendors for work directly allocable to items cancelled which cannot be diverted to other customers. Seller shall, whenever possible, use its best efforts to mitigate any claim to TiVo, including but not limited to, by placing such work in process in inventory and selling it to other customers. In no event shall any such claim for non-standard items exceed the total price for items cancelled. Upon TiVo’s payment of Seller’s claim, TiVo is entitled to all paid work and materials. TiVo reserves the right to inspect Seller’s work in process and to audit all relevant documents prior to paying Seller’s claim. 6.5.TiVo may terminate this Purchase Order upon prior written notice to Seller if Seller dissolves or opens its liquidation or does not perform its obligations arising out of this Purchase Order for (14) days in a row. In the event of such termination, TiVo shall pay Seller for the portion of the services satisfactorily performed, in TiVo’s sole discretion, and those conforming Goods delivered through the date of termination, less appropriate offsets, including any additional costs to be incurred by TiVo in completing the services. 7. ACCEPTANCE Payment shall not constitute acceptance. All Goods are subject to TiVo’s inspection, and, as appropriate, test before final acceptance by TiVo. Use of a portion of the Goods for testing shall not constitute an acceptance. No Goods shall be deemed accepted until TiVo has given written notice of such to Seller. If Goods tendered by Seller do not wholly conform with the Purchase Order, TiVo shall have the right and may elect, at its sole discretion and option, to reject all Goods or only such non-conforming Goods delivered pursuant to this Purchase Order, and with respect to services, require the reperformance of such services, at no additional cost to TiVo. Nonconforming Goods will be made available to Seller upon TiVo's prior written notice of non-conformance to Seller and freight collect and risk of loss will pass to Seller upon such notice. TiVo may dispose of all nonconforming Goods (at Seller’s cost) that remain uncollected thirty (30) days after TiVo’s notice of non-conformance. TiVo will not be required to dispose of the nonconforming Goods that are uncollected for a fair consideration and the proceeds of any disposal (if any) will be set off against TiVo’s administration and storage costs. 8. WARRANTY 8.1.Seller represents and warrants that: (i) it has the full power to enter into and perform its obligations under the Purchase Order; (ii) all services shall be completed in a professional, workmanlike manner, with the degree of skill and care that is required by current and sound professional procedures; (iii) all Goods will be new and will not be used or refurbished; (iv) all Goods delivered shall be free from design defects, except based entirely upon written designs provided by TiVo unless such designs are based in any part on Seller's specifications and requirements; (v) all Goods shall be free from defects in materials and workmanship and shall conform to all applicable specifications for the longer of: fifteen (15) months from the date of delivery or Seller's standard warranty period for those Goods. Seller shall make spare parts available to TiVo for five (5) years from the date of shipment at Seller’s thencurrent price, less applicable discounts. In addition to the representations and warranties contained in this Purchase Order, the Goods purchased shall be subject to all written and oral express warranties made by Seller's agents, and to all express and implied warranties provided for by the Polish law; (vi) it has the right and unrestricted ability to assign the delivered Goods to TiVo including, without limitation, the right to assign any Goods, and services performed by Seller’s personnel and subcontractors; (vii) Goods specified in this Purchase Order, and TiVo’s use of them do not and will not infringe upon any third party’s intellectual property rights, right of publicity or privacy, or any other proprietary rights, whether contractual, statutory, or common law; (viii) Seller will not disclose to TiVo, bring onto TiVo's premises, or induce TiVo to use any confidential or proprietary information that belongs to anyone other than TiVo or Seller; (ix) any Goods that include software supplied by Seller does not contain any code: (i) designed to disrupt, disable, harm, or impede operation, or (ii) designed to impair operation based on the lapse of time, including but not limited to viruses, worms, time bombs, time locks, drop-dead devices, access codes, security keys, back doors, or trap door devices; and (iii) clearly defines any open source code included; (x) Goods shall conform to TiVo’s specifications, Seller’s quotation or proposal, and Seller’s brochures or catalogs, and if none of the foregoing is applicable, then such Goods are suitable for the intended use; (xi) in performing its obligations under this Purchase Order it will adhere to TiVo’s Code of Conduct found at: http://ir.tivo.com/governancedocuments; (xii) it will not use or disclose any information that may identify an individual ("Personal Data") that is processed for or on behalf of TiVo, except to the extent necessary to perform and deliver the Goods or perform the services under this Purchase Order; (xiii) to the extent that Seller processes Personal Data on behalf of TiVo it will: (A) process the type of personal data and categories of data subjects solely on the subject-matter and for the duration necessary for the purpose of performance of the Purchase Order; (B) not disclose personal data to any third party without TiVo’s prior written consent and ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; (C) implement and maintain appropriate technical and organizational measures and other protections for Personal Data (including, without limitation, not loading any Personal Data on (i) any laptop computers or (ii) any portable storage media unless (a) such data has been encrypted and (b) the portable storage media is used solely to move such data to off-site storage); (D) report to TiVo any suspected breaches of security of Personal Data (“Security Incident”) immediately after discovery; (E) cooperate fully with TiVo in investigating any Security Incidents; (F) cooperate fully with TiVo's requests for access to, correction of, and destruction of Personal Data in Seller's possession; (G) process the Personal Data only on documented instructions from TiVo, comply with all instructions issued by TiVo from time to time relating to Personal Data; and (H) permit TiVo and/or its duly authorized representatives, on reasonable prior notice, to inspect and audit Seller’s premises and computer systems to ascertain full compliance with Seller’s processing obligations under this Purchase Order; (I) provide TiVo with all information necessary to demonstrate compliance with the obligations set out in the EU General Data Protection Regulation (GDPR), as well as to allow and assist in the conduct of audits, including inspections, by TiVo or another auditor authorized by TiVo, and shall immediately inform TiVo if, in its opinion, an instruction contravenes the GDPR or other data protection provisions; (J) assist TiVo, taking into account the nature of the processing, through appropriate technical and organizational measures, wherever possible, to enable it to fulfill its obligation to respond to requests for the exercise of data subjects' rights; (K) assist TiVo in ensuring compliance with the data security, security breach notification and impact assessment obligations set out in the GDPR, taking into account the nature of the processing and information available to Seller; (L) if Seller uses another processor to carry out certain processing activities on behalf of TiVo, Seller shall, by a written contract, impose on the processor the same data protection obligations as those set out in this Purchase Order. In particular, this shall apply to the provision of adequate safeguards for the application of appropriate technical and organizational measures, so that the processing may conform to the GDPR; (xiv) it will not transfer Personal Data across any country border unless: (A) such transfer is strictly unavoidable for the proper performance under this Purchase Order; and (B) Seller provides prior written notification to TiVo and obtains TiVo’s prior written consent to the crossborder transfer. Upon TiVo’s request, Seller shall enter into such other arrangements with TiVo as TiVo considers appropriate in order to ensure that Seller’s transfer is in compliance with applicable law; (xv) it will not provide TiVo with Personal Data of any third party or its own employees. Notwithstanding the foregoing, if Seller does provide TiVo with any Personal Data, Seller represents and warrants that it has obtained the necessary consent or has the necessary legal ground to provide that Personal Data to TiVo and to allow TiVo to use, disclose, and transmit such Personal Data on a worldwide basis among TiVo in connection with this Purchase Order, without any additional action being necessary from TiVo’s part; (xvi) to the extent the Goods include hazardous materials, Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has communicated in writing such information about the Goods to TiVo; and (xvii) the Goods do not include components (A) containing PCB (polychlorinated biphenyls) chemical substances or (B) are manufactured using a cadmium plating process or contain a chemical substance or mixture that is or becomes subject to any reporting requirement under Section 8(e) of the Toxic Substances Control Act, 15 U.S.C. Section 2607(e) or otherwise (including under Polish law), as in effect at time of shipment. 8.2.All warranties shall also be construed as conditions for the sale and shall not be exclusive as to any other warranty or representation. Seller shall additionally furnish to TiVo Seller's standard warranty and service guaranty applicable to the Goods. All warranties and service guaranties shall run both to TiVo and to TiVo’s customers. 8.3.If TiVo identifies a warranty problem with the Goods during the warranty period, TiVo will notify Seller and will return the Goods to Seller, at Seller's expense, or, in the case of services, instruct Seller to reperform such services. Within five (5) business days of receipt of the returned Goods or, in the case of services, notice from TiVo, Seller shall, at TiVo's option, either repair or replace such Goods, or credit TiVo's account for the same, or, in the case of services, either reperform such services or credit TiVo’s account for the same. Replacement and repaired Goods or reperformed services shall be warranted for the remainder of the warranty period or six (6) months, whichever is longer. 9. INDEPENDENT CONTRACTOR 9.1.Nothing in this Purchase Order is intended, or shall be construed, to create a partnership, joint venture, or employeremployee relationship between the parties. Seller is an independent contractor for all purposes, without express or implied authority to bind TiVo by contract or otherwise. 9.2.Seller will secure all licenses and permits, and supply all tools and equipment necessary to perform the services and deliver the Goods. 9.3.Seller will not be entitled to any of the benefits that TiVo may make available to its employees including, but not limited to, group health or life insurance, stock options, profit sharing, or retirement benefits. 9.4.Seller is solely responsible for all taxes and withholdings, severance and redundancy pay, benefits (including, without limitation, vacation, sick leave, holidays, pension or profit sharing contributions, stock options, etc.), and other similar obligations, whether statutory or otherwise, with respect to payments made by Seller relating to the performance of all its work and its receipt of fees under this Purchase Order. 9.5.In addition to any other indemnity obligations, Seller will defend, indemnify, and hold TiVo and its officers, directors, customers, agents, subcontractors and employees (the “Representatives”) harmless from any and all claims made by any person or any entity on account of an alleged failure to satisfy any obligation specified in Sections 9.3 and 9.4. 9.6.At TiVo’s direction and for good cause, Seller will remove any Seller personnel or subcontractor from performance of services. 10. RIGHTS IN DEVELOPMENTS All works of authorship, inventions, improvements, developments and discoveries (collectively, "Developments") authored, conceived, made or discovered by Seller, solely or in collaboration with others, in the course of providing services hereunder or designing or developing Goods to be provided hereunder to the extent that such design or development is at TiVo's expense, shall be the sole and exclusive property of TiVo. Seller hereby automatically assigns to TiVo all such Developments and any copyright, patent, trade secret and other intellectual property rights (collectively, "Intellectual Property Rights") relating thereto and shall disclose to TiVo all pertinent information and data with respect thereto. Seller agrees to assist TiVo, or its designee, in every proper way, including following the completion of providing services or following termination of this Purchase Order, to secure TiVo’s rights in the Developments and any Intellectual Property Rights relating thereto in all countries, including, without limitation, the execution of all instruments that TiVo deems necessary to apply for and obtain such rights and to assign and convey to TiVo such rights. Seller shall cause every person employed by Seller or otherwise associated with Seller in the provision of Goods that may lead to Developments to enter into an agreement under which such person shall disclose and assign to Seller all Developments and Intellectual Property Rights related thereto and execute all instruments and do all acts deemed necessary by Seller to secure Seller's rights therein. 11. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITY 11.1. The Seller hereby confirms and warrants that: (i) it is the sole author of the Goods and it is entitled to all economic and moral rights in the Goods; (ii) the Goods and/or Developments do not constitute a derivative work or plagiarism, or otherwise infringe the rights of third parties or applicable laws; (iii) it is entitled to the economic rights in the Goods and/or Developments individually and they are not in any way encumbered by the rights of third parties, especially the exploitation of the Goods and/or Developments in any way does not require an approval by a third party, and if such an approval is required, the obligation to obtain it rests with the Seller. 11.2. Seller grants TiVo all rights necessary for TiVo to use, transfer, passthrough, and sell the Goods and/or Developments specified in this Purchase Order and to exercise the rights granted under this Purchase Order. TiVo does not grant the Seller any licenses, covenants or other rights in connection with this Purchase Order. 11.3. The Seller warrants that neither the sale nor the use of the Goods and/or Developments will infringe any Polish or foreign copyright, patent, trade mark, registered design or any other Intellectual Property Rights whether or not similar to any of the foregoing. 11.4. Under the Purchase Order, the Seller transfers to TiVo Intellectual Property Rights unlimited in time and territory and entitle TiVo to use and dispose of the Goods and/or Developments in the country and abroad on its own and for the benefit of third parties, in all forms and fields of exploitation, including but not limited to as listed in Art. 50 and Art. 74 of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006 No. 90, item. 631, as amended.) and well-known on the date of signing the Purchase Order. 11.5. In the event of creation of new fields of exploitation of the Goods and/or Developments, the Seller undertakes to transfer to TiVo the rights to use the Goods and/or Developments in these new fields of exploitation as part of the remuneration received under the Purchase Order. 11.6. The transfer of copyrights shall take place at the moment of creation of the Goods and/or Developments or any part thereof. 11.7. The remuneration for the transfer of Intellectual Property Rights is fully covered (includes all fields of exploitations) in the price for Goods. 11.8. The right to give a consent the performance of derivative copyrights shall be transferred to TiVo upon the creation of the Goods and/or Developments, and the Seller shall transfer to TiVo the right to authorize third parties to exercise of such rights. 11.9. The Seller undertakes not to supervise the use of the Goods and/or Developments and authorizes TiVo to alter the Goods and/or Developments without prior consent of the Seller. 11.10. The Parties agree that TiVo is not obliged to disseminate the Goods and/or Developments. 11.11. The Parties agree that in case of doubt as to the extent of the transfer of copyrights for the Goods and/or Developments, the Purchase Order shall be construed in such a way as to assume that the Parties intended to transfer the rights to the fullest extent possible, so that TiVo should be entitled to use and offer the Goods and/or Developments in its entire range and without any restrictions of TiVo’s rights. 11.12. The Seller undertakes not to exercise its moral rights in relation to the Goods and/or Developments and irrevocably allows TiVo to perform any moral rights to the Goods and/or Developments for and on behalf of the Seller. 11.13. TiVo shall be entitled to make changes, translation and adaptation of the Goods and/or Developments and use compilations of the Goods and/or Developments, such as but not limited to modifications, or to take other actions in the course of any activities that it undertakes. 11.14. TiVo has the right to use any fragments of the Goods and/or Developments and administer them in the fields of exploitation as referred to in 11.4 above. 11.15. TiVo has an unlimited right to include the entire Goods and/or Developments or its parts in in other works, communications, or databases. 11.16. The authorization provided for in Article 11 paragraphs 12)–15) above, may be transferred by TiVo to third parties including this right, without any limitations and any consents. 11.17. All materials, equipment and tools, drawings, specifications, data supplied by TiVo to the Seller pre-existing materials and all rights in the pre-existing materials are, and shall remain, the exclusive property of TiVo and must be returned upon the request of TiVo, or upon completion or termination of Purchase Order. 11.18. The Seller shall indemnify and hold TiVo harmless, and at TiVo's request, defend, or allow TiVo to control the defense of, TiVo and TiVo’s Representatives, against all claims, liabilities, damages, losses and expenses, including attorneys' fees and cost of suit arising out of or in any way connected with the Goods provided under this Purchase Order, including, without limitation; (i) any claim based on the death or bodily injury to any person, destruction or damage to property, or contamination of the environment and any associated clean up costs; (ii) any claim based on the negligence, omissions or willful misconduct of Seller or any Seller's Representatives; (iii) any claim by a third party against TiVo alleging that the Goods, the performance or results of such services, or any other products or processes provided under this Purchase Order, infringe a patent, copyright, trademark, trade secret or other right, including but not limited to any other proprietary right, privacy right, right of publicity, of a third party, whether such are provided alone or in combination with other products, software or processes; (iv) any violation of law by Seller or Seller’s Representatives; and (v) any breach of this Purchase Order by Seller or Seller’s Representatives. Seller shall not settle any such suit or claim without TiVo's prior written approval. Seller agrees to pay or reimburse all costs that may be incurred by TiVo in enforcing this indemnity, including attorneys' fees. 11.19. Seller shall defend or (at TiVo's option) assist in the defence of any proceedings which may be brought in that connection. In the event of such claim or action, the Seller shall forthwith do all things and take such action (including procuring any required licences, consents or authorisations or modifying or replacing any infringing item) without charge to TiVo as shall be necessary to prevent or remedy (without detracting from the overall functions or performance) any infringement, provided that the Seller shall not act in any way which shall prejudice the Intellectual Property Rights of TiVo; the Seller shall at all times act in such a way as to minimise interruption and disruption to the operation of TiVo's business. 11.20. Should TiVo's use, or use by its distributors, subcontractors or customers, of any Goods and/or Developments purchased from Seller be enjoined, be threatened by injunction, or be the subject of any legal proceeding, Seller shall, at its sole cost and expense, either: (a) substitute fully equivalent non-infringing Goods and/or Developments; (b) modify the Goods and/or Developments so that they no longer infringe but remain fully equivalent in functionality; (c) obtain for TiVo, its distributors, subcontractors and customers the right to continue using the Goods and/or Developments; or (d) if none of the foregoing is possible, refund all amounts paid for the infringing Goods and/or Developments. 12. FORCE MAJEURE TiVo shall not be responsible for any failure to accept performance of the services or take delivery of the Goods as provided, caused by circumstances beyond TiVo’s control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, theft, war, riot, embargoes, acts of civil or military authorities, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation. In the event TiVo is so excused, either party may terminate this Purchase Order and TiVo shall at its expense and risk, return any Goods received to the place of shipment. 13. TOOLING, CONFIDENTIALITY AND PUBLICITY 13.1. Any specifications, drawings, schematics, technical information, data, tools, dies, patterns, masks, test equipment or any other material furnished or paid for by TiVo shall: (i) be kept confidential; (ii) remain or become TiVo’s property and Seller shall have no interest therein; (iii) be used exclusively to manufacture Goods or perform services for TiVo; (iv) be clearly marked as TiVo’s property and be segregated from Seller’s other tooling, materials and data when not in use; (v) be kept in good working condition at Seller’s expense; and (vi) be shipped to TiVo promptly on demand, at any time, or immediately at the completion of services or delivery of Goods. Seller will not disclose and will not use any of TiVo’s confidential or proprietary information for any other purpose or disclose to any third parties, except if required by law and in such an event Seller shall seek maximum confidential treatment available (including through a protective order if available), and shall immediately notify TiVo so that TiVo also may seek confidential treatment. 13.2. Seller shall insure TiVo’s property and be liable for any loss or damage while TiVo’s property is in Seller’s possession or control, ordinary wear and tear excepted. 13.3. Seller may not use TiVo’s name or logos publicly nor otherwise disclose the existence or content of this Purchase Order without TiVo’s prior written consent. 14. PACKING AND SHIPMENT 14.1. All Goods shall be prepared for shipment according to TiVo’s instructions, if any, and otherwise in a manner that follows good commercial practice, is acceptable to common carriers, and is adequate to ensure safe arrival. In addition to the requirements set forth in Section 5 (DELIVERY), Seller shall mark all containers with necessary lifting, handling and shipping information, purchase order number, date of shipment and the names of TiVo and Seller. 14.2. Unless otherwise specified herein, all shipments shall be DDP (Incoterms 2010). Notwithstanding any prior inspections, Seller bears all risk of loss, damage, or destruction until final acceptance by TiVo. 15. ASSIGNMENT; WAIVER Seller shall not delegate any duties nor assign any rights under this Purchase Order without the prior written consent of TiVo, and any such attempted delegation or assignment shall be void. This Purchase Order shall inure to the benefit of, and be binding upon, the successors and assigns of TiVo without restriction. A waiver of any default hereunder or failure to enforce compliance of any term or condition of this Purchase Order shall not be a waiver of any other term or condition or a continuing waiver. 16. NONEXCLUSIVE AGREEMENT This is not an exclusive agreement. TiVo is free to engage others to provide Goods that are the same as or similar to Seller's. Seller is free to, and is encouraged to, advertise, offer and provide Goods to others; provided however, that Seller does not breach this Purchase Order. 17. LIMITATION OF LIABILITY To the maximum extent permissible in law: 17.1. in no event shall Tivo’s liability for any alleged breach or breach of this Purchase Order exceed the total price of this Purchase Order. 17.2. in no event shall Ttivo be liable to Seller nor Seller's representatives, or any third party for any incidental, indirect, special or consequential damages arising out of, or in connection with, this Purchase Order, whether or not Tivo was advised of the possibility of such damage. 18. SETOFF All claims for money due or to become due from TiVo hereunder shall be subject to deduction by TiVo for any setoff or counterclaim arising out of this or any other of TiVo’s transactions with Seller. 19. SURVIVAL Any obligations and duties which by their nature extend beyond the expiration or termination of this Purchase Order shall survive the expiration or termination of this Purchase Order. 20. SEVERABILITY If any provision of this Purchase Order is deemed to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 21. COMPLIANCE WITH LAWS 21.1. General: Seller will comply with all applicable EU and Polish laws including, but not limited to, all applicable employment, tax, environment, export and import laws, regulations, orders, and policies. 21.2. Hazardous Materials: If the Goods include hazardous materials, Seller represents and warrants that Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has properly communicated such risks to the proper TiVo personnel prior to delivery of the Goods, including the appropriate handling and transportation of such hazardous materials. 21.3. Customs: Upon TiVo’s request, Seller will promptly provide TiVo with a statement of origin for all Goodsand any required Customs documentation for Goods wholly or partially manufactured outside of Poland. 21.4. Seller will comply with all waste and environmental laws in relation to the supply of Goods hereunder and shall bear full responsibility to ensure that TiVo can comply with any waste and environmental regulations when the Goods reach the end of their life. 22. GOVERNMENTAL COMPLIANCE If the Goods ordered herein are purchased for incorporation into products sold to the U.S. Government or to any other government entity, the terms required to be inserted by the contract or subcontract for the sale of such products to such entity shall be deemed to apply to this order. 23. REMEDIES If Seller breaches this Purchase Order, TiVo shall have all remedies available by law and at equity. For the purchase of Goods, Seller's sole remedy in the event of breach of this Purchase Order by TiVo shall be the right to recover damages in the amount equal to the difference between market price at the time of breach and the purchase price specified in this Purchase Order. No alternate method of measuring damages shall apply. Seller shall have no right to resell Goods for TiVo's account in the event of wrongful rejection, revocation of acceptance, failure to make payment or repudiation by TiVo and any resale so made shall be for the account of Seller. 24. INJUNCTIVE RELIEF AND SPECIFIC PERFORMANCE Seller acknowledges and agrees that the obligations and promises of Seller under this Purchase Order are of a unique, intellectual nature giving them particular value. Seller’s breach of any of the promises contained in this Purchase Order will result in irreparable and continuing damage to TiVo for which there will be no adequate remedy at law and, in the event of such breach, TiVo will be entitled to injunctive relief, without the requirement to post a monetary bond, or a decree of specific performance. 25. GOVERNING LAW This Purchase Order shall be construed in accordance with, and disputes shall be governed by laws of Poland. The applicability of the UN Convention on Contracts for the International Sale of Goods is hereby expressly waived by the parties and it shall not apply to the terms and conditions of this Purchase Order. Any disputes arising out of or related to this Purchase Order shall be finally settled under the Arbitration Rules of the Court of Arbitration at the Polish Chamber of Commerce in force on the date of commencement of the proceeding by an arbitrator or arbitrators appointed in accordance with the said Rules. The seat, or legal place, of arbitration shall be Warsaw, Poland. The language to be used in the arbitral proceedings shall be English. Judgment of any award may be entered in any court having jurisdiction thereover. 26. GOVERNING LANGUAGE This T&C has been executed in English and Polish language versions. In case of discrepancies, the provisions of the Polish version shall prevail. | Polskie Warunki zakupu towarów i usług (kontrakty B2B) („Warunki”) W niniejszych Warunkach termin „Sprzedający” obejmuje Państwa oraz Państwa podmioty zależne i powiązane, zaś „TiVo” obejmuje TiVo Corporation oraz jej podmioty zależne i powiązane (w tym TiVo Poland sp. z o.o.). 1. CAŁOŚĆ UMOWY Niniejsze zamówienie (wraz ze wszystkimi załączonymi do niego dokumentami, stanowiącymi zarówno załączniki fizyczne, jak i załączonymi do niego poprzez odwołanie, oraz niniejszymi warunkami zakupu towarów, oprogramowania, produktów i/lub usług (łącznie lub oddzielnie – w zależności od kontekstu), zwanych dalej: „Towarami”) staje się pełną umową („Zamówienie”) pomiędzy TiVo a Sprzedającym w odniesieniu do przedmiotu niniejszego Zamówienia z chwilą jego przyjęcia lub rozpoczęcia realizacji przez Sprzedającego. Przyjęcie zamówienia do realizacji przez Sprzedającego może zostać potwierdzone na jeden z następujących sposobów: (i) podpisanie i odesłanie egzemplarza potwierdzenia; (ii) przesłanie potwierdzenia pocztą elektroniczną; (iii) dostarczenie zamówionych Towarów lub (iv) wystawienie przez Sprzedającego i przedłożenie TiVo faktury dotyczącej Towarów będących przedmiotem Zamówienia. Niniejsze Zamówienie nie stanowi oferty w rozumieniu art. 66 par. 1 Kodeksu cywilnego (lub innego obowiązującego prawa) i może zostać odwołane w dowolnym momencie przed jego przyjęciem. Wszelkie uzupełnienia, modyfikacje, zastąpienia lub inne zmiany niniejszego Zamówienia wymagają dla swej ważności formy pisemnej z podpisem umocowanego przedstawiciela TiVo. TiVo niniejszym zastrzega sobie prawo do zmiany terminu dostawy lub anulowania dowolnego wystawionego Zamówienia w dowolnym momencie przed wysłaniem Towarów lub przed rozpoczęciem świadczenia usług (wszystkie odwołania w niniejszych Warunkach do dostawy „Towarów” oznaczają fizyczną dostawę towarów do TiVo lub ukończenie realizacji usług zgodnie z Zamówieniem, w zależności od sytuacji). W wyniku takiego anulowania na TiVo nie zostaną nałożone żadne opłaty lub inne prowizje. TiVo zastrzega sobie prawo do zmiany warunków niniejszego Zamówienia bez zawiadomienia innego niż zamieszczenie zmienionych warunków na swojej stronie internetowej. Niezależnie od powyższego, w przypadku istnienia odrębnej, pisemnej umowy podpisanej przez umocowanych przedstawicieli Sprzedającego i TiVo, obejmującej zamówienie Towarów opisanych w Zamówieniu, postanowienia takiej odrębnej, pisemnej umowy mają moc wiążącą w stosunku do jakichkolwiek niezgodnych z nią postanowień niniejszych Warunków. 2. PŁATNOŚĆ I CENA 2.1.Pełnym wynagrodzeniem z tytułu realizacji i/lub dostawy Towarów oraz przeniesienia praw na TiVo zgodnie z postanowieniami niniejszych Warunków będzie zapłata przez TiVo na rzecz Sprzedającego: (i) kwoty uzgodnionej i określonej w odpowiednim Zamówieniu albo (ii) ceny podanej przez Sprzedającego w dniu wysyłki (dla towarów i/lub oprogramowania) lub standardowej ceny Sprzedającego w dniu rozpoczęcia realizacji usług, w zależności od tego, która z nich jest niższa. 2.2.Niniejsze Zamówienie nie będzie realizowane w cenach wyższych niż w nim wskazane, chyba że TiVo wyrazi pisemną zgodę na takie podwyższone ceny. 2.3.Sprzedający zapewnia, że ceny określone w Zamówieniu są tak samo niskie, jak ceny netto oferowane przez Sprzedającego obecnie lub w przeszłości innym klientom dla podobnych Towarów. 2.4.W przypadku płatności dokonywanych elektronicznie, płatność uznaje się za dokonaną w chwili jej otrzymania lub przejęcia nad nią kontroli przez instytucję depozytową Sprzedającego. 3. FAKTUROWANIE 3.1.Każda faktura Sprzedającego musi zostać dostarczona do TiVo w ciągu piętnastu (15) dni od zakończenia realizacji i/lub dostawy Towarów i musi zawierać numer odpowiedniego Zamówienia. TiVo zastrzega sobie prawo do zwrotu każdej nieprawidłowej faktury. 3.2. Jeżeli TiVo nie wskaże inaczej w Zamówieniu, termin płatności wynosi czterdzieści pięć (45) dni od zakończenia miesiąca, w którym: (i) Zamówienie zostało przyjęte przez Sprzedającego na piśmie, (ii) TiVo zaakceptował Towary lub (iii) TiVo otrzymał fakturę od Sprzedającego zgodnie z niniejszym Zamówieniem, w zależności od tego, co nastąpi później. 3.3.Wszystkie faktury będą zawierały m.in. numer zamówienia, opis przedmiotów, ilości oraz ceny jednostkowe wszystkich zafakturowanych Towarów, dane właściwego podmiotu kupującego TiVo, a w ich braku – jasne informacje umożliwiające TiVo zidentyfikowanie Towarów, za które ma zostać dokonana zapłata na podstawie faktury 3.4.Obowiązujące podatki i inne opłaty, takie jak cła, taryfy i dopłaty nałożone przez rząd, zostaną podane na fakturze Sprzedającego w oddzielnych pozycjach. 3.5.TiVo niniejszym wyraża zgodę na otrzymywanie od Sprzedającego faktur elektronicznych. 4. PODATKI I EWIDENCJA Sprzedający ponosi wyłączną odpowiedzialność za złożenie odpowiednich formularzy podatkowych i zapłatę wszystkich podatków lub opłat, obejmujących zaliczki na podatek i podatki od zatrudnienia, należnych z tytułu płatności otrzymanej przez Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. Sprzedający ponadto zobowiązuje się udzielić TiVo odpowiedniego wsparcia w przypadku kontroli ze strony organów państwowych. TiVo nie ma obowiązku zapłaty lub potrącenia jakichkolwiek podatków lub opłat z jakiejkolwiek płatności dokonywanej na rzecz Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. 5. DOSTAWA Czas ma znaczenie. Dostawa zostanie zrealizowana ściśle według harmonogramu, za pomocą przewoźnika i do miejsca określonego w niniejszym Zamówieniu, a Sprzedający będzie niezwłocznie zgłaszał wszelkie opóźnienia w wysyłce. Bez uprzedniej pisemnej zgody TiVo nie będą dokonywane dostawy częściowe ani dostawy dodatkowych produktów. W przypadku gdy Sprzedający nie dokona dostawy Towarów w określonym terminie, TiVo może (i) w odniesieniu do realizacji i/lub dostawy Towarów – odmówić przyjęcia Towarów i wypowiedzieć niniejsze Zamówienie lub może żądać dostarczenia przypadającej mu należnej części dostępnych Towarów Sprzedającego i wypowiedzieć niniejsze Zamówienie w pozostałym zakresie lub (ii) w odniesieniu do realizacji i/lub dostawy usług TiVo może niezwłocznie wypowiedzieć jakiekolwiek dalsze wykonywanie takich usług przez Sprzedającego i TiVo będzie zobowiązany zapłacić Sprzedającemu jedynie proporcjonalną kwotę, pomniejszoną o odpowiednie potrącenia (obejmujące wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług), przypadającą na usługi wykonane przez Sprzedającego w sposób zadowalający według wyłącznego uznania TiVo. Każdy dostarczony kontener musi zostać oznakowany po zewnętrznej stronie celem zidentyfikowania jego zawartości, musi zawierać spis opakowań z zawartością oraz wszystkie inne informacje wymagane obowiązującym prawem. Wszystkie dokumenty przewozowe i kontenery muszą zawierać numer Zamówienia TiVo. 6. ZMIANY/WYPOWIEDZENIE 6.1.TiVo może w dowolnym momencie dokonać zmiany harmonogramów dostawy, projektów, ilości i specyfikacji Towarów zamówionych na podstawie niniejszych Warunków. TiVo może w dowolnym momencie wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, w całości lub w części, według swojego wyłącznego uznania. 6.2.Sprzedający zakończy wykonywanie usług i/lub dostarczanie Towarów na podstawie niniejszego Zamówienia w dniu zakończenia określonym w wypowiedzeniu. W przypadku wypowiedzenia bez winy Sprzedającego TiVo zapłaci Sprzedającemu jedynie za Towary dostarczone zgodnie z Zamówieniem i/lub usługi wykonane w sposób zadowalający – według wyłącznego uznania TiVo – do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń. 6.3.TiVo nie ponosi żadnych opłat z tytułu wypowiedzenia Zamówienia na standardowe pozycje. Wszelkie roszczenia dotyczące opłat (np. opłat z tytułu anulowania) z tytułu pozycji innych niż standardowe należy przekazywać TiVo na piśmie w ciągu trzydziestu (30) dni od otrzymania wypowiedzenia TiVo. 6.4.Roszczenie Sprzedającego z tytułu pozycji innych niż standardowe może obejmować: (i) koszt trwających prac nadzwyczajnych i (ii) koszt pokrycia roszczeń kontrahentów Sprzedającego z tytułu prac bezpośrednio związanych z anulowanymi pozycjami, które nie mogą zostać przekierowane do innych klientów. O ile to możliwe, Sprzedający dołoży należytych starań celem zminimalizowania wszelkich roszczeń kierowanych do TiVo, w tym m.in. poprzez umieszczenie produktów takich trwających prac w magazynie i sprzedanie ich innym klientom. Żadne takie roszczenie z tytułu pozycji innych niż standardowe nie będzie w żadnym przypadku przewyższało łącznej ceny anulowanych pozycji. Po uiszczeniu przez TiVo kwoty roszczenia Sprzedającego, TiVo przysługuje prawo do wszystkich opłaconych prac i materiałów. Przed uiszczeniem kwoty roszczenia Sprzedającego TiVo zastrzega sobie prawo do kontroli trwających prac Sprzedającego oraz wszystkich stosownych dokumentów. 6.5.TiVo może wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, jeżeli Sprzedający ulegnie rozwiązaniu lub zostanie wobec niego otwarta likwidacja lub Sprzedający nie będzie wykonywał swoich obowiązków wynikających z niniejszego Zamówienia przez (14) dni z rzędu. W przypadku takiego wypowiedzenia TiVo zapłaci Sprzedającemu za część usług wykonanych w sposób zadowalający – według wyłącznego uznania TiVo – oraz za Towary dostarczone zgodnie z Zamówieniem do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń, obejmujących wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług. 7. ODBIÓR Dokonanie zapłaty nie stanowi odbioru. Wszystkie Towary podlegają kontroli TiVo i odpowiednio badaniu przed dokonaniem ostatecznego odbioru przez TiVo. Wykorzystanie części Towarów do badań nie stanowi odbioru. Żadne Towary nie są uznawane za odebrane do momentu powiadomienia Sprzedającego o tym przez TiVo na piśmie. W przypadku gdy przekazane przez Sprzedającego Towary nie są w pełni zgodne z Zamówieniem, TiVo ma prawo i może według swojego uznania i wyboru odrzucić wszystkie Towary lub jedynie niezgodne Towary dostarczone na podstawie niniejszego Zamówienia, zaś w odniesieniu do usług – może żądać ponownego wykonania takich usług bez ponoszenia dodatkowych kosztów. Towary niezgodne z Zamówieniem zostaną udostępnione Sprzedającemu za uprzednim, pisemnym zawiadomieniem Sprzedającego o braku zgodności przez TiVo, zaś fracht i ryzyko utraty przechodzą na Sprzedającego w chwili takiego zawiadomienia. TiVo może usunąć wszystkie niezgodne z Zamówieniem Towary (na koszt Sprzedającego), które pozostaną nieodebrane po upływie trzydziestu (30) dni od przekazania przez TiVo zawiadomienia o braku zgodności. TiVo nie ma obowiązku zbycia niezgodnych z Zamówieniem Towarów, które nie zostały odebrane, za godziwe wynagrodzenie, zaś (ewentualne) wpływy ze zbycia zostaną potrącone z kosztami administracyjnymi i przechowywania TiVo. 8. OŚWIADCZENIA 8.1.Sprzedający oświadcza i zapewnia, że: (i) posiada prawo do zawarcia i wykonania swoich obowiązków wynikających z Zamówienia; (ii) wszystkie usługi będą wykonywane w sposób profesjonalny, fachowy, z wykorzystaniem umiejętności i z dołożeniem staranności wymaganych obowiązującą i odpowiednią sztuką zawodową; (iii) wszystkie Towary będą nowe i nie będą używane lub odnawiane; (iv) wszystkie dostarczone Towary będą wolne od wad projektowych, z wyłączeniem wad wynikających w całości z pisemnych projektów przekazanych przez TiVo, chyba że jakakolwiek część takich projektów bazuje na specyfikacjach i wymogach Sprzedającego; (v) wszystkie Towary będą wolne od wad materiałowych i jakości wykonania i będą zgodne ze wszystkimi obowiązującymi specyfikacjami przez dłuższy z następujących okresów: piętnaście (15) miesięcy od dnia dostawy lub standardowy okres gwarancji Sprzedającego na te Towary. Sprzedający będzie udostępniał TiVo części zamienne przez pięć (5) lat od dnia wysyłki w obowiązującej w danym momencie cenie Sprzedającego, pomniejszonej o mające zastosowanie rabaty. Poza oświadczeniami i zapewnieniami zawartymi w niniejszym Zamówieniu zakupione Towary podlegają wszystkim pisemnym i wyraźnym ustnym zapewnieniom złożonym przez przedstawicieli Sprzedającego oraz wszystkim wyraźnym i dorozumianym oświadczeniom (gwarancjom) przewidzianym przepisami polskiego prawa; (vi) posiada prawo i nieograniczoną zdolność do przeniesienia dostarczonych Towarów na TiVo, w tym m.in. prawo do przeniesienia wszelkich Towarów i usług wykonanych przez personel i podwykonawców Sprzedającego; (vii) Towary określone w niniejszym Zamówieniu oraz fakt ich używania przez TiVo nie naruszają i nie będą naruszały żadnych praw własności intelektualnej osób trzecich, prawa do wizerunku i prywatności ani żadnych innych praw własności, czy to umownych, ustawowych, czy wynikających z prawa powszechnego; (viii) Sprzedający nie będzie ujawniał TiVo, nie będzie wnosił do pomieszczeń TiVo ani nie będzie nakłaniał TiVo do wykorzystywania jakichkolwiek informacji poufnych lub zastrzeżonych, należących do podmiotów innych niż TiVo lub Sprzedający; (ix) Towary zawierające oprogramowanie dostarczone przez Sprzedającego nie zawierają żadnego kodu: (i) stworzonego w celu zakłócenia, zablokowania, uszkodzenia lub utrudnienia działania lub (ii) stworzonego w celu ograniczenia działania wraz z upływem czasu, w tym m.in. wirusów, robaków, bomb zegarowych, zamków czasowych, oprogramowania złośliwego unieruchamiającego system operacyjny (drop-dead devices), kodów dostępu, kluczy bezpieczeństwa, furtek (back doors) lub tylnych wejść (trap door devices) i (iii) jednoznacznie określają wszelkie zawarte w nich kody pochodzące ze źródeł otwartych (open source); (x) Towary będą zgodne ze specyfikacją TiVo, ofertą lub propozycją Sprzedającego oraz broszurami lub katalogami Sprzedającego, jeśli zaś żadne z powyższych nie znajduje zastosowania, Towary będą odpowiednie do stosowania zgodnie z przeznaczeniem; (xi) wykonując swoje obowiązki wynikające z niniejszego Zamówienia, będzie on przestrzegał postanowień Kodeksu Postępowania TiVo, zamieszczonego na stronie: http://ir.tivo.com/governancedocuments; (xii) nie będzie wykorzystywał ani ujawniał żadnych informacji, które mogą identyfikować osobę fizyczną („Dane Osobowe”), które są przetwarzane dla lub w imieniu TiVo, chyba że jest to niezbędne do wykonania i dostarczenia Towarów lub wykonania usług na podstawie niniejszego Zamówienia; (xiii) o ile Sprzedający przetwarza Dane Osobowe w imieniu TiVo, Sprzedający: (A) będzie przetwarzał dane osobowe i kategorie osób, których dane dotyczą, wyłącznie w zakresie przedmiotowym i przez czas niezbędny do realizacji Zamówienia; (B) nie będzie ujawniał danych osobowych żadnym osobom trzecim bez uprzedniej pisemnej zgody TiVo i zapewni, że osoby upoważnione do przetwarzania danych osobowych zobowiążą się do zachowania poufności lub będą podlegały stosownemu, ustawowemu obowiązkowi zachowania poufności; (C) wdroży i będzie utrzymywał odpowiednie środki techniczne i organizacyjne oraz inne środki ochrony Danych Osobowych (w tym m.in. nie będzie ładował żadnych Danych Osobowych na (i) komputery przenośne lub (ii) przenośne nośniki danych, chyba że (a) dane takie zostały zakodowane i (b) przenośne nośniki danych używane są wyłącznie w celu przeniesienia takich danych do zewnętrznego miejsca przechowywania); (D) będzie zgłaszał TiVo wszelkie podejrzenia naruszenia ochrony Danych Osobowych („Przypadek Naruszenia Ochrony Danych”) niezwłocznie po ich odkryciu; (E) będzie w pełni współpracował z TiVo celem badania wszelkich Przypadków Naruszenia Ochrony Danych; (F) będzie w pełni współpracował z TiVo w zakresie żądania dostępu do Danych Osobowych, sprostowania lub usunięcia Danych Osobowych znajdujących się w posiadaniu Sprzedającego; (G) będzie przetwarzał Dane Osobowe wyłącznie na udokumentowane polecenie TiVo oraz będzie przestrzegał wszystkich poleceń wydawanych okresowo przez TiVo w odniesieniu do Danych Osobowych; oraz (H) umożliwi TiVo i/lub jego należycie umocowanym przedstawicielom – za odpowiednim uprzednim zawiadomieniem – dokonanie inspekcji i kontroli pomieszczeń i systemów informatycznych Sprzedającego celem potwierdzenia pełnego przestrzegania przez Sprzedającego jego obowiązków w zakresie przetwarzania, wynikających z niniejszego Zamówienia; (I) będzie przekazywał TiVo wszelkie informacje niezbędne do wykazania przestrzegania obowiązków określonych w Ogólnym Rozporządzeniu UE o Ochronie Danych (RODO), jak również do przeprowadzenia kontroli oraz inspekcji przez TiVo lub innego kontrolera upoważnionego przez TiVo i niezwłocznie zawiadomi TiVo w przypadku, gdy jego zdaniem dane polecenie będzie sprzeczne z RODO lub innymi przepisami o ochronie danych; (J) w miarę możliwości będzie wspierał TiVo odpowiednimi środkami technicznymi i organizacyjnymi z uwzględnieniem charakteru przetwarzania, aby umożliwić mu wykonanie ciążącego na nim obowiązku reagowania na żądania w zakresie wykonania praw osób, których dane dotyczą; (K) będzie wspierał TiVo w zapewnianiu przestrzegania określonych w RODO obowiązków ochrony danych, zgłaszania naruszeń ochrony danych oraz dokonywania oceny skutków dla ochrony danych, z uwzględnieniem charakteru przetwarzania oraz dostępnych Sprzedającemu informacji; (L) w przypadku korzystania przez Sprzedającego z innego podmiotu przetwarzającego celem wykonania niektórych czynności przetwarzania w imieniu TiVo, Sprzedający w pisemnej umowie nałoży na podmiot przetwarzający takie same obowiązki w zakresie ochrony danych, jak określone w niniejszym Zamówieniu. W szczególności ma to zastosowanie do zapewniania odpowiednich zabezpieczeń dla zastosowania odpowiednich środków technicznych i organizacyjnych w taki sposób, aby przetwarzanie danych było zgodne z RODO; (xiv) nie będzie przekazywał Danych Osobowych za granicę, chyba że: (A) przekazanie takie jest nieuniknione dla należytego wykonania niniejszego Zamówienia i (B) Sprzedający uprzednio zawiadomi o tym TiVo na piśmie i uzyska uprzednią pisemną zgodę TiVo na przekazanie danych za granicę. Na żądanie TiVo Sprzedający zawrze z TiVo inne porozumienia, jakie TiVo uznaje za stosowne celem zapewnienia, że przekazanie przez Sprzedającego danych następuje zgodnie z obowiązującym prawem; (xv) nie będzie przekazywał TiVo Danych Osobowych jakiejkolwiek osoby trzeciej lub własnych pracowników. Niezależnie od powyższego w przypadku, gdy Sprzedający przekazuje TiVo jakiekolwiek Dane Osobowe, Sprzedający oświadcza i zapewnia, że uzyskał niezbędną zgodę lub posiada niezbędną podstawę prawną do przekazania TiVo tych Danych Osobowych oraz do zezwolenia TiVo na wykorzystywanie, ujawnianie i przekazywanie tych Danych Osobowych pomiędzy spółkami TiVo na całym świecie w związku z niniejszym Zamówieniem, bez konieczności podejmowania przez TiVo jakichkolwiek dodatkowych działań; (xvi) o ile Towary zawierają materiały niebezpieczne, Sprzedający rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i przekazał TiVo takie informacje o Towarach na piśmie; oraz (xvii) Towary nie zawierają składników, (A) zawierających substancje chemiczne PCB (polichlorowane bifenyle) lub (B) które są wytwarzane w procesie kadmowania galwanicznego lub zawierają substancję chemiczną lub mieszankę, która podlega lub będzie podlegała obowiązkowi zgłoszenia na podstawie ust. 8 lit. e) Ustawy o kontroli substancji toksycznych, rozdz. 15 ust. 2607 lit. e) Kodeksu USA lub innego przepisu (w tym przepisu prawa polskiego), obowiązującego w momencie wysyłki. 8.2.Wszystkie zapewnienia należy również interpretować jako warunki sprzedaży i nie wyłączają one jakichkolwiek innych zapewnień lub oświadczeń. Sprzedający ponadto udzieli TiVo swojej standardowej rękojmi i gwarancji, mających zastosowanie dla Towarów. Wszystkie rękojmie i gwarancje obowiązują zarówno dla TiVo, jak i dla klientów TiVo. 8.3.W przypadku gdy TiVo stwierdzi problem w Towarach w okresie gwarancyjnym, TiVo powiadomi o tym Sprzedającego i zwróci Towary Sprzedającemu na jego koszt, zaś w przypadku usług – poleci Sprzedającemu ponowne ich wykonanie. W ciągu pięciu (5) dni roboczych od otrzymania zwróconych Towarów, zaś w przypadku usług – od zawiadomienia TiVo, Sprzedający – według wyboru TiVo – albo naprawi lub wymieni takie Towary, albo zwróci ich koszt na rachunek TiVo, zaś w przypadku usług – albo ponownie wykona takie usługi, albo zwróci ich koszt na rachunek TiVo. Wymienione i naprawione Towary lub wykonane ponownie usługi będą objęte gwarancją na pozostały okres gwarancji lub na sześć (6) miesięcy, w zależności od tego, który z nich jest dłuższy. 9. NIEZALEŻNY KONTRAHENT 9.1.Żadne postanowienie niniejszego Zamówienia nie ma na celu stworzenia pomiędzy stronami spółki osobowej, umowy joint venture lub stosunku pracodawca-pracobiorca i nie należy go odczytywać jako takie. Sprzedający jest dla wszystkich celów niezależnym kontrahentem bez wyraźnego lub domniemanego upoważnienia do wiązania TiVo umową lub w inny sposób. 9.2.Sprzedający zapewni wszystkie licencje i pozwolenia oraz dostarczy wszystkie narzędzia i urządzenia niezbędne do wykonania usług i dostawy Towarów. 9.3.Sprzedający nie będzie uprawniony do żadnych świadczeń, jakie TiVo może udostępniać swoim pracownikom, w tym m.in. grupowego ubezpieczenia zdrowotnego lub na życie, opcji na akcje, udziału w zyskach lub świadczeń emerytalnych. 9.4.Sprzedający ponosi wyłączną odpowiedzialność za zapłatę wszystkich podatków i dokonanie potrąceń, wypłatę odpraw, świadczeń (obejmujących m.in. świadczenia urlopowe, zwolnienia lekarskie, składki emerytalne lub składki z tytułu udziału w zyskach, opcje na akcje itp.) oraz innych podobnych zobowiązań, zarówno ustawowych, jak i innych, w odniesieniu do płatności dokonywanych przez Sprzedającego w związku z wykonywaniem wszystkich prac i otrzymywaniem honorariów na podstawie niniejszego Zamówienia. 9.5.Poza wszelkimi innymi zobowiązaniami w zakresie zwolnienia z roszczeń, Sprzedający obroni, zabezpieczy i ochroni TiVo oraz członków jego władz, dyrektorów, klientów, przedstawicieli, podwykonawców i pracowników („Przedstawiciele”) przed wszelkimi roszczeniami dochodzonymi przez osoby fizyczne lub prawne z tytułu domniemanego niewykonania jakiegokolwiek obowiązku określonego w ust. 9.3 i 9.4. 9.6.Na polecenie TiVo i z istotnej przyczyny Sprzedający odsunie danego członka personelu lub podwykonawcę Sprzedającego od wykonywania usług. 10. PRAWA DO OPRACOWAŃ Wszystkie dzieła autorskie, wynalazki, ulepszenia, opracowania i odkrycia (zwane dalej łącznie: „Opracowaniami”), stworzone, opracowane, dokonane lub odkryte przez Sprzedającego samodzielnie lub we współpracy z innymi osobami w toku świadczenia usług na podstawie niniejszych Warunków lub projektowania lub opracowywania Towarów, które mają zostać dostarczone na podstawie niniejszych Warunków, o ile takie projektowanie lub opracowywanie odbywa się na koszt TiVo, stanowią wyłączną własność TiVo. Sprzedający niniejszym automatycznie przenosi na TiVo wszystkie takie Opracowania, a także wszelkie związane z nimi prawa autorskie, patenty, tajemnice handlowe i inne prawa własności intelektualnej (zwane łącznie: „Prawami Własności Intelektualnej”) i zobowiązuje się ujawnić TiVo wszelkie istotne informacje i dane w odniesieniu do tychże. Sprzedający zobowiązuje się wspierać TiVo lub wskazany przez niego podmiot we właściwy sposób, także po zakończeniu świadczenia usług lub po wygaśnięciu niniejszego Zamówienia, w celu zabezpieczenia praw TiVo do Opracowań oraz wszelkich związanych z nimi Praw Własności Intelektualnej we wszystkich krajach, w tym m.in. do podpisania wszystkich dokumentów, jakie TiVo uzna za niezbędne celem ubiegania się i uzyskania takich praw oraz dokonania przeniesienia takich praw na TiVo. Sprzedający zapewni, że każda osoba zatrudniona przez Sprzedającego lub w inny sposób powiązana ze Sprzedającym w ramach dostarczania Towarów, które może prowadzić do powstania Opracowań, zawrze umowę, na mocy której osoba ta ujawni i przeniesie na Sprzedającego wszystkie Opracowania i związane z nimi Prawa Własności Intelektualnej oraz podpisze wszystkie dokumenty i wykona wszelkie czynności, jakie Sprzedający uzna za niezbędne celem zabezpieczenia swoich praw do powyższych. 11. PRAWA WŁASNOŚCI INTELEKTUALNEJ I ZWOLNIENIE Z ROSZCZEŃ 11.1. Sprzedający niniejszym potwierdza i zapewnia, że: (i) jest jedynym autorem Towarów i przysługują mu wszystkie autorskie prawa majątkowe i osobiste do Towarów; (ii) Towary i/lub Opracowania nie stanowią utworu zależnego ani plagiatu, ani w inny sposób nie naruszają praw osób trzecich lub obowiązujących przepisów; (iii) przysługują mu autorskie prawa majątkowe do Towarów i/lub Opracowań i nie są one w żaden sposób obciążone prawami osób trzecich, w szczególności jakakolwiek eksploatacja Towarów i/lub Opracowań nie wymaga zgody osoby trzeciej, jeżeli zaś zgoda taka jest wymagana, obowiązek jej uzyskania spoczywa na Sprzedającym. 11.2. Sprzedający udziela TiVo wszystkich praw niezbędnych TiVo do używania, zbywania, przekazywania i sprzedaży Towarów i/lub Opracowań określonych w niniejszym Zamówieniu oraz do wykonywania praw udzielonych na podstawie niniejszego Zamówienia. TiVo nie udziela Sprzedającemu żadnych licencji, zapewnień ani innych praw w związku z niniejszym Zamówieniem. 11.3. Sprzedający zapewnia, że ani sprzedaż, ani używanie Towarów i/lub Opracowań nie będzie naruszało żadnych polskich ani zagranicznych praw autorskich, patentów, znaków towarowych, zarejestrowanych wzorów lub jakichkolwiek innych Praw Własności Intelektualnej, niezależnie od tego, czy są one podobne do któregokolwiek z powyższych, czy też nie. 11.4. Na podstawie Zamówienia Sprzedający przenosi na TiVo nieograniczone w czasie i przestrzeni Prawa Własności Intelektualnej oraz upoważnia TiVo do używania i dysponowania Towarami i/lub Opracowaniami w kraju i za granicą na rzecz swoją i na rzecz osób trzecich, we wszystkich formach i na wszystkich polach eksploatacji, w tym m.in. na tych wymienionych w art. 50 i art. 74 Ustawy z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych (Dz. U. z 2006 r. nr 90, poz. 631, z późniejszymi zmianami) oraz znanymi w dniu podpisania Zamówienia. 11.5. W przypadku powstania nowych pól eksploatacji Towarów i/lub Opracowań Sprzedający zobowiązuje się przenieść na TiVo prawo do używania Towarów i/lub Opracowań na tych nowych polach eksploatacji w ramach wynagrodzenia otrzymanego na podstawie Zamówienia. 11.6. Przeniesienie praw autorskich następuje w chwili powstania Towarów i/lub Opracowań lub dowolnej ich części. 11.7. Wynagrodzenie z tytułu przeniesienia Praw Własności Intelektualnej jest w całości ujęte w cenie Towarów (obejmuje wszystkie pola eksploatacji). 11.8. Prawo do udzielania zgody na wykonywanie zależnych praw autorskich przechodzi na TiVo w chwili powstania Towarów i/lub Opracowań, a Sprzedający przenosi na TiVo prawo do zezwalania osobom trzecim na wykonywanie takich praw. 11.9. Sprzedający zobowiązuje się nie kontrolować sposobu używania Towarów i/lub Opracowań i upoważnia TiVo do zmieniania Towarów i/lub Opracowań bez uprzedniej zgody Sprzedającego. 11.10. Strony postanawiają, że TiVo nie ma obowiązku rozpowszechniania Towarów i/lub Opracowań. 11.11. Strony postanawiają, że w przypadku wątpliwości co do zakresu przeniesienia praw autorskich do Towarów i/lub Opracowań, Zamówienie winno być interpretowane w taki sposób, że Strony zamierzały przenieść prawa w najszerszym możliwym zakresie, tak aby TiVo był uprawniony do używania i oferowania Towarów i/lub Opracowań w pełnej gamie i bez żadnego ograniczenia praw TiVo. 11.12. Sprzedający zobowiązuje się nie wykonywać przysługujących mu autorskich praw osobistych w odniesieniu do Towarów i/lub Opracowań i nieodwołalnie zezwala TiVo na wykonywanie wszelkich autorskich praw osobistych do Towarów i/lub Opracowań na rzecz i w imieniu Sprzedającego. 11.13. TiVo jest uprawniony do dokonywania zmian, tłumaczeń i adaptacji Towarów i/lub Opracowań i do korzystania z opracowań Towarów i/lub Opracowań, takich jak m.in. modyfikacje, lub do podejmowania innych działań w toku swojej działalności. 11.14. TiVo przysługuje prawo do używania dowolnych fragmentów Towarów i/lub Opracowań oraz do dysponowania nimi na polach eksploatacji, o których mowa w pkt. 11.4 powyżej. 11.15. TiVo przysługuje nieograniczone prawo do umieszczania wszystkich Towarów i/lub Opracowań lub ich części w innych dziełach, komunikatach lub bazach danych. 11.16. Upoważnienie przewidziane w art. 11 ust. 12-15 powyżej może być przenoszone przez TiVo na osoby trzecie wraz z niniejszym prawem, bez żadnych ograniczeń i zgód. 11.17. Wszystkie materiały, urządzenia i narzędzia, rysunki, specyfikacje i dane przekazane Sprzedającemu przez TiVo, wcześniejsze materiały i wszelkie prawa do wcześniejszych materiałów stanowią i pozostaną wyłączną własnością TiVo i muszą zostać zwrócone na żądanie TiVo, po zakończeniu realizacji lub wygaśnięciu Zamówienia. 11.18. Sprzedający zwolni TiVo, zaś na żądanie TiVo – obroni lub pozwoli mu na prowadzenie obrony TiVo i Przedstawicieli TiVo przed wszelkimi roszczeniami, zobowiązaniami, odszkodowaniami, stratami i wydatkami, w tym kosztami obsługi prawnej i kosztami procesowymi, wynikającymi z Towarów lub związanymi z Towarami dostarczonymi na podstawie niniejszego Zamówienia, w tym m.in.: (i) wszelkimi roszczeniami w związku ze śmiercią lub obrażeniami ciała jakiejkolwiek osoby, zniszczeniem lub uszkodzeniem mienia lub zanieczyszczeniem środowiska i wszelkimi wynikającymi z tego kosztami oczyszczania; (ii) wszelkimi roszczeniami wynikającymi z niedbalstwa, zaniechania lub umyślnego działania Sprzedającego lub dowolnych Przedstawicieli Sprzedającego; (iii) wszelkimi roszczeniami osób trzecich wobec TiVo wynikającymi z zarzutu, że Towary, wykonanie lub rezultaty usług lub jakiekolwiek inne produkty lub procesy dostarczone na podstawie niniejszego Zamówienia naruszają patent, prawo autorskie, znak towarowy, tajemnicę handlową lub inne prawo, w tym m.in. jakiekolwiek inne prawo własności, prawo do prywatności, prawo do wizerunku osoby trzeciej, niezależnie od tego, czy są one dostarczane samodzielnie, czy w połączeniu z innymi produktami, oprogramowaniem lub procesami; (iv) wszelkimi naruszeniami przepisów prawa przez Sprzedającego lub Przedstawicieli Sprzedającego oraz (v) wszelkimi naruszeniami niniejszego Zamówienia przez Sprzedającego lub Przedstawicieli Sprzedającego. Sprzedający nie zawrze ugody dotyczącej jakiegokolwiek takiego powództwa lub roszczenia bez uprzedniej pisemnej zgody TiVo. Sprzedający zobowiązuje się pokryć lub zwrócić wszelkie koszty poniesione przez TiVo w celu wyegzekwowania niniejszego zabezpieczenia, w tym koszty obsługi prawnej. 11.19. Sprzedający poprowadzi obronę lub (według wyboru TiVo) pomoże w prowadzeniu obrony w ramach jakiegokolwiek postępowania, które może zostać wszczęte w związku z powyższym. W przypadku takiego roszczenia lub powództwa Sprzedający niezwłocznie podejmie i wykona wszelkie działania (włączając w to pozyskanie wszelkich niezbędnych licencji, zgód lub zezwoleń, zmianę lub wymianę wszelkich naruszających pozycji) bez obciążania TiVo kosztami z tego tytułu, jakie będą niezbędne do zapobieżenia naruszeniom lub naprawienia (bez naruszania ogólnych funkcji lub działania) wszelkich naruszeń, przy czym Sprzedający nie będzie działał w sposób naruszający Prawa Własności Intelektualnej TiVo; Sprzedający będzie w każdym momencie działał w taki sposób, aby zminimalizować przerwy i zakłócenia w działalności TiVo. 11.20. W przypadku gdy używanie przez TiVo lub jego dystrybutorów, podwykonawców lub klientów jakichkolwiek Towarów i/lub Opracowań zakupionych od Sprzedającego będzie zabronione, zagrożone nałożeniem nakazu sądowego lub będzie przedmiotem jakiegokolwiek postępowania sądowego, Sprzedający na własny koszt (a) dostarczy zastępcze, jednakowe Towary i/lub Opracowania, które nie naruszają prawa albo (b) dokona modyfikacji Towarów i/lub Opracowań w taki sposób, aby nie naruszały one prawa, lecz pozostały jednakowe pod względem funkcjonalnym albo (c) uzyska dla TiVo, jego dystrybutorów, podwykonawców i klientów prawo dalszego używania Towarów i/lub Opracowań albo (d) jeżeli żadne z powyższych nie jest możliwe, zwróci wszystkie koszty naruszających Towarów i/lub Opracowań. 12. SIŁA WYŻSZA TiVo nie ponosi odpowiedzialności za brak odbioru wykonania usług lub przyjęcia dostawy Towarów, spowodowany okolicznościami pozostającymi poza kontrolą TiVo, które powodują, że takie wykonanie jest niemożliwe z handlowego punktu widzenia, obejmującymi m.in. siłę wyższą, pożar, powódź, kradzież, wojnę, zamieszki, embargo, działania władz cywilnych lub wojskowych, wypadek, trudności w pozyskaniu lub brak siły roboczej, brak możliwości pozyskania materiałów, sprzętu lub środków transportu. W przypadku gdy działanie TiVo jest usprawiedliwione powyższym, każda ze stron może wypowiedzieć niniejsze Zamówienie, zaś TiVo na swój koszt i ryzyko zwróci wszelkie otrzymane Towary do miejsca wysyłki. 13. NARZĘDZIA, POUFNOŚĆ I REKLAMA 13.1. Wszelkie specyfikacje, rysunki, schematy, informacje techniczne, dane, narzędzia, matryce, wzory, maski, sprzęt testowy lub inne materiały dostarczone lub opłacone przez TiVo: (i) są traktowane jako poufne; (ii) pozostają lub stają się własnością TiVo, zaś Sprzedającemu nie przysługują do nich prawa; (iii) będą wykorzystywane wyłącznie w celu wytwarzania Towarów lub świadczenia usług na rzecz TiVo; (iv) będą wyraźnie oznaczone jako własność TiVo i gdy nie będą używane, będą przechowywane oddzielnie od innych narzędzi, materiałów i danych Sprzedającego; (v) będą utrzymywane w dobrym stanie technicznym na koszt Sprzedającego i (vi) zostaną przesłane do TiVo niezwłocznie na jego żądanie, w dowolnym momencie lub niezwłocznie po zakończeniu realizacji usług lub dostawy Towarów. Sprzedający nie będzie ujawniał ani wykorzystywał żadnych informacji poufnych lub zastrzeżonych TiVo w jakimkolwiek innym celu, ani nie będzie ujawniał ich osobom trzecim, chyba że wymaga tego prawo, i w takim przypadku Sprzedający będzie dążył do zapewnienia maksymalnej ich poufności (w tym poprzez ewentualny nakaz zabezpieczający) i niezwłocznie powiadomi o tym TiVo, aby TiVo mógł również zabiegać o traktowanie ich w sposób poufny. 13.2. Sprzedający ubezpieczy mienie TiVo i odpowiada za wszelkie straty lub szkody powstałe w czasie, gdy mienie TiVo pozostawało w posiadaniu lub pod kontrolą Sprzedającego, z wyłączeniem zwykłego zużycia. 13.3. Sprzedającemu nie wolno publicznie posługiwać się nazwą i logo TiVo ani w inny sposób ujawniać istnienia lub treści niniejszego Zamówienia bez uprzedniej, pisemnej zgody TiVo. 14. OPAKOWANIE I WYSYŁKA 14.1. Wszystkie Towary zostaną przygotowane do wysyłki według zaleceń TiVo, jeśli zaś zalecenia takie nie zostały wydane – w sposób zgodny z dobrą praktyką handlową, akceptowalny przez zwykłych przewoźników i odpowiedni dla zapewnienia bezpiecznej dostawy. Poza spełnieniem wymogów określonych w ust. 5 (DOSTAWA), Sprzedający opatrzy każdy kontener niezbędnymi informacjami dotyczącymi podnoszenia, przeładowywania i transportu, numerem zamówienia, datą wysyłki oraz nazwą TiVo i Sprzedającego. 14.2. O ile w niniejszym dokumencie nie wskazano inaczej, wszystkie wysyłki odbywają się na zasadzie DDP (Incoterms 2010). Niezależnie od przeprowadzenia jakichkolwiek wcześniejszych kontroli Sprzedający ponosi wszelkie ryzyko utraty, uszkodzenia lub zniszczenia aż do ostatecznego odbioru przez TiVo. 15. CESJA; ZRZECZENIE SIĘ ROSZCZEŃ Sprzedający nie będzie delegował żadnych obowiązków ani dokonywał przeniesienia jakichkolwiek praw wynikających z niniejszego Zamówienia bez uprzedniej pisemnej zgody TiVo, zaś wszelkie takie próby delegowania lub dokonania przeniesienia będą nieskuteczne. Niniejsze Zamówienie obowiązuje i jest wiążące dla następców prawnych i cesjonariuszy TiVo bez ograniczeń. Zrzeczenie się roszczeń z tytułu niewykonania danego obowiązku wynikającego z niniejszego dokumentu lub brak egzekwowania przestrzegania jakiegokolwiek postanowienia lub warunku niniejszego Zamówienia nie stanowi zrzeczenia się jakiegokolwiek innego postanowienia lub warunku ani trwającego zrzeczenia się roszczeń. 16. NIEWYŁĄCZNY CHARAKTER UMOWY Niniejsza umowa nie ma charakteru wyłączności. TiVo może swobodnie zatrudniać inne podmioty celem dostarczania Towarów, które są takie same lub podobne do Towarów Sprzedającego. Sprzedający może swobodnie reklamować, oferować i dostarczać Towary na rzecz innych osób, do czego jest zachęcany, pod warunkiem jednak, że Sprzedający nie narusza niniejszego Zamówienia. 17. OGRANICZENIE ODPOWIEDZIALNOŚCI W maksymalnym dozwolonym przez prawo zakresie: 17.1. odpowiedzialność Tivo za jakiekolwiek domniemane lub faktyczne naruszenie niniejszego Zamówienia w żadnym wypadku nie będzie przekraczała łącznej ceny wynikającej z niniejszego Zamówienia; 17.2. Tivo w żadnym wypadku nie ponosi odpowiedzialności wobec Sprzedającego, przedstawicieli Sprzedającego ani osób trzecich za jakiekolwiek szkody uboczne, pośrednie, szczególne lub wynikowe powstałe w wyniku lub w związku z niniejszym Zamówieniem, niezależnie od tego, czy Tivo wiedział o możliwości powstania takiej szkody. 18. POTRĄCENIE Wszelkie roszczenia pieniężne należne obecnie lub w przyszłości od TiVo na podstawie niniejszego Zamówienia podlegają potrąceniu przez TiVo ze wszelkimi roszczeniami wzajemnymi wynikającymi z niniejszej lub jakiejkolwiek innej transakcji pomiędzy TiVo a Sprzedającym. 19. DALSZE OBOWIĄZYWANIE Wszelkie obowiązki i zobowiązania, które ze względu na swój charakter trwają po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia, pozostają w mocy po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia. 20. ROZDZIELNOŚĆ POSTANOWIEŃ W przypadku gdy jakiekolwiek postanowienie niniejszego Zamówienia zostanie uznane za nieważne, niezgodne z prawem lub niewykonalne, nie będzie miało to wpływu na ważność, zgodność z prawem i wykonalność pozostałych postanowień. 21. ZGODNOŚĆ Z PRZEPISAMI PRAWA 21.1. Postanowienia ogólne: Sprzedający będzie przestrzegał wszystkich obowiązujących przepisów prawa unijnego i polskiego, w tym m.in. wszystkich obowiązujących przepisów prawa, regulacji, rozporządzeń i zasad dotyczących zatrudnienia, podatków, środowiska, wywozu i wwozu. 21.2. Materiały niebezpieczne: Jeżeli Towary zawierają materiały niebezpieczne, Sprzedający oświadcza i zapewnia, że rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i należycie poinformował o takich zagrożeniach odpowiedni personel TiVo przed dostawą Towarów, w tym o odpowiednim sposobie obchodzenia się i transportu takich materiałów niebezpiecznych. 21.3. Cła: Na żądanie TiVo Sprzedający niezwłocznie przekaże mu świadectwo pochodzenia wszystkich Towarów oraz wszelkie wymagane dokumenty celne dla Towarów wytworzonych w całości lub w części poza terytorium Polski. 21.4. Sprzedający będzie przestrzegał wszystkich przepisów dotyczących odpadów i ochrony środowiska w związku z dostawą Towarów na podstawie niniejszego Zamówienia i jest w pełni zobowiązany zapewnić, że TiVo będzie mógł zastosować się do wszelkich przepisów dotyczących odpadów i ochrony środowiska po zakończeniu żywotności Towarów. 22. ZGODNOŚĆ Z WYMOGAMI RZĄDOWYMI W przypadku gdy Towary zamówione na podstawie niniejszego dokumentu zostają nabyte w celu wbudowania ich do produktów sprzedawanych rządowi USA lub innej jednostce rządowej, uznaje się, że do niniejszego zamówienia mają zastosowanie warunki, które muszą zostać wprowadzone do umowy lub umowy o podwykonawstwo na sprzedaż takich produktów na rzecz takiej jednostki. 23. ŚRODKI PRAWNE W przypadku gdy Sprzedający naruszy niniejsze Zamówienie, TiVo przysługują wszystkie środki wynikające z prawa powszechnego lub prawa słuszności. W przypadku zakupu Towarów jedynym środkiem przysługującym Sprzedającemu w przypadku naruszenia niniejszego Zamówienia przez TiVo jest prawo dochodzenia odszkodowania w wysokości równej różnicy pomiędzy ceną rynkową w momencie naruszenia a ceną zakupu określoną w niniejszym Zamówieniu. Nie stosuje się alternatywnych metod wyceny szkód. Sprzedającemu nie przysługuje prawo odsprzedaży Towarów na rachunek TiVo w przypadku niesłusznego odrzucenia, cofnięcia odbioru, niedokonania zapłaty lub odrzucenia przez TiVo, zaś każda taka odsprzedaż będzie odbywała się na rachunek Sprzedającego. 24. ZARZĄDZENIE TYMCZASOWE I NAKAZ SPEŁNIENIA OKREŚLONYCH ŚWIADCZEŃ Sprzedający przyjmuje do wiadomości i rozumie, że obowiązki i zobowiązania Sprzedającego wynikające z niniejszego Zamówienia mają wyjątkowy, intelektualny charakter, nadający im szczególną wartość. Naruszenie przez Sprzedającego któregokolwiek z obowiązków określonych w niniejszym Zamówieniu spowoduje nieodwracalną i trwałą szkodę TiVo, dla której nie będzie istniał adekwatny środek prawny, a w przypadku takiego naruszenia TiVo będzie uprawniony do uzyskania zarządzenia tymczasowego bez złożenia zabezpieczenia pieniężnego lub nakazu spełnienia określonych świadczeń. 25. PRAWO WŁAŚCIWE Niniejsze Zamówienie winno być interpretowane zgodnie z prawem polskim, zaś spory podlegają prawu polskiemu. Strony niniejszym wyraźnie wyłączają zastosowanie Konwencji Narodów Zjednoczonych o umowach międzynarodowej sprzedaży towarów i nie ma ona zastosowania do warunków niniejszego Zamówienia. Wszelkie spory wynikające z niniejszego Zamówienia lub związane z nim będą ostatecznie rozstrzygane zgodnie z Regulaminem Arbitrażu Sądu Arbitrażowego przy Krajowej Izbie Gospodarczej, obowiązującym w dniu wszczęcia postępowania przez arbitra lub arbitrów wyznaczonych zgodnie z tym Regulaminem. Siedzibą lub miejscem prowadzenia postępowania arbitrażowego będzie m.st. Warszawa. Językiem postępowania arbitrażowego będzie język angielski. Wykonalność orzeczenia może zostać stwierdzona przez dowolny właściwy sąd. 26. WŁAŚCIWA WERSJA JĘZYKOWA Niniejsze Warunki zostały sporządzone w angielskiej i polskiej wersji językowej. W przypadku rozbieżności – wersja polska jest wersją wiążącą. |
Effective November 15th 2018 to November 20th 2018
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Polish Terms and Conditions for the Purchase of Goods and Services (B2B contracts) (“T&C) As used herein, “Seller” includes you, your subsidiaries and affiliates; “TiVo” includes TiVo Corporation and its subsidiaries and affiliates (including but not limited to TiVo Poland sp. z o.o.). 1. ENTIRE AGREEMENT This purchase order (including all attachments, whether physically attached or incorporated by reference, and these terms and conditions for the purchase of goods, software, deliverables and/or services (collectively or individually as the context requires) shall hereinafter be referred to as “Goods”) becomes the complete agreement (“Purchase Order”) between TiVo and Seller with respect to the subject matter of this Purchase Order upon Seller’s acknowledgement or commencement of performance. Seller’s acknowledgment may be signified by any of the following: (i) signing and returning the acknowledgment copy; (ii) sending an email confirmation; (iii) delivering the Goods ordered; or (iv) Seller generating and submitting to TiVo an invoice referring to the Goods that are the subject of the Purchase Order. This Purchase Order does not constitute an offer within the meaning of art. 66 par. 1 of the Polish Civil Code(or other applicable law), and may be revoked at any time prior to acceptance. This Purchase Order may not be added to, modified, superseded or otherwise altered, except by a writing signed by an authorized TiVo representative. TiVo hereby reserves the right to reschedule any delivery or cancel any Purchase Order issued at any time prior to shipment of the Goods or prior to the commencement of any services (all references to the delivery of “Goods” herein shall mean the delivery of physical goods to TiVo or the completion of services in accordance with the Purchase Order, as applicable). TiVo shall not be subject to any charges or other fees as a result of such cancellation. TiVo reserves the right to change the terms of this Purchase Order without notice, other than posting the revised terms and conditions on its website. Notwithstanding the foregoing, if a separate written agreement, signed by authorized representatives of both Seller and TiVo, covering the procurement of the Goods described in the Purchase Order exists, the terms of such separate written agreement shall prevail over any inconsistent terms herein. 2. PAYMENT AND PRICE 2.1.As full consideration for the performance and/or delivery of the Goods and the assignment of rights to TiVo as provided herein, TiVo shall pay Seller: (i) the amount agreed upon and specified in the applicable Purchase Order, or (ii) Seller's quoted price on date of shipment (for goods and/or software), or the Seller’s standard price on the date the services were started, whichever is lower. 2.2.This Purchase Order shall not be filled at prices higher than those shown herein unless such increased prices have been authorized in writing by TiVo. 2.3.Seller warrants that the prices set forth in the Purchase Order are as low as any net price now or previously given by Seller to any other customer for like Goods. 2.4.If payment is made electronically, payment shall be deemed made when Seller’s depository institution receives or has control of the payment. 3. INVOICING 3.1.Each invoice submitted by Seller must be provided to TiVo within fifteen (15) days of completion of the and/or delivery of Goods and must refer to the number of the applicable Purchase Order. TiVo reserves the right to return all incorrect invoices. 3.2.Unless otherwise specified by TiVo in the Purchase Order, payment terms shall be forty-five (45) days following the end of the month when: (i) the Purchase Order was accepted in writing by Seller, (ii) the acceptance of the Goods by TiVo, or (iii) the receipt of invoice by TiVo from Seller in conformity with this Purchase Order, whichever is the later. 3.3.All invoices shall include, without limitation, the purchase order number, a description of the items, quantities, and unit prices for all Goods invoiced, reference to the correct purchasing TiVo affiliate, and otherwise contain clear information to permit TiVo to identify the specific Goods to be paid for under such invoice. 3.4.Applicable taxes and other charges such as duties, customs, tariffs, and government-imposed surcharges, shall be each stated separately on Seller’s invoice. 3.5.TiVo hereby grants its consent to receive electronic invoices from the Seller. 4. TAXES AND RECORDS Seller shall be solely responsible for filing the appropriate tax forms, and paying all such taxes or fees, including estimated taxes and employment taxes, due with respect to Seller's receipt of payment under this Purchase Order, unless otherwise specified by Polish or other applicable law. Seller further agrees to provide TiVo with reasonable assistance in the event of a government audit. TiVo shall have no responsibility to pay or withhold any taxes or fees from any payment to Seller under this Purchase Order, unless otherwise specified by Polish or other applicable law. 5. DELIVERY Time is of the essence. Delivery shall be strictly in accordance with the schedule, via the carrier and to the place set forth in this Purchase Order and any delays in shipment shall be reported immediately by Seller. No partial deliveries or deliveries of additional items shall be made without TiVo’s prior written consent. If Seller fails to deliver the Goods within the time specified, TiVo may (i), with respect to the performance and/or delivery of Goods, decline to accept the Goods and terminate this Purchase Order or may demand its allocable fair share of Seller's available Goods and terminate the balance of this Purchase Order, or (ii) with respect to the performance and/or delivery of services, TiVo may immediately terminate any further performance of such services by Seller and TiVo shall only be liable to Seller for a prorated amount, less appropriate offsets (including any additional costs to be incurred by TiVo in completing the services), attributable to those services satisfactorily performed by Seller, in TiVo’s sole discretion. Each delivered container must be labeled and marked on the outside to identify contents, must contain packing sheets listing contents, and include all other information required by applicable law. TiVo's Purchase Order number must appear on all shipping documents and containers. 6. CHANGES/TERMINATION 6.1.TiVo may, at any time, make changes in the delivery schedules, designs, quantities, and specifications for Goods ordered hereunder. TiVo may terminate this Purchase Order in whole or in part at any time in its sole discretion on prior written notice to Seller. 6.2.Seller shall cease to perform services and/or provide Goods under this Purchase Order on the date of termination specified in such notice. In the event of termination due to no fault of Seller, TiVo shall be liable to Seller only for those conforming Goods delivered and/or services satisfactorily performed, in TiVo’s sole discretion, through the date of termination, less appropriate offsets. 6.3.There is no charge to TiVo for terminating Purchase Orders for standard items. Any claim for charges (e.g., cancellation charges) for nonstandard items must be submitted to TiVo in writing within thirty (30) days after receipt of TiVo’s termination notice. 6.4.Seller’s claim for nonstandard items may include: (i) the cost of unique work in process; and (ii) the cost of paying claims to Seller’s vendors for work directly allocable to items cancelled which cannot be diverted to other customers. Seller shall, whenever possible, use its best efforts to mitigate any claim to TiVo, including but not limited to, by placing such work in process in inventory and selling it to other customers. In no event shall any such claim for non-standard items exceed the total price for items cancelled. Upon TiVo’s payment of Seller’s claim, TiVo is entitled to all paid work and materials. TiVo reserves the right to inspect Seller’s work in process and to audit all relevant documents prior to paying Seller’s claim. 6.5.TiVo may terminate this Purchase Order upon prior written notice to Seller if Seller dissolves or opens its liquidation or does not perform its obligations arising out of this Purchase Order for (14) days in a row. In the event of such termination, TiVo shall pay Seller for the portion of the services satisfactorily performed, in TiVo’s sole discretion, and those conforming Goods delivered through the date of termination, less appropriate offsets, including any additional costs to be incurred by TiVo in completing the services. 7. ACCEPTANCE Payment shall not constitute acceptance. All Goods are subject to TiVo’s inspection, and, as appropriate, test before final acceptance by TiVo. Use of a portion of the Goods for testing shall not constitute an acceptance. No Goods shall be deemed accepted until TiVo has given written notice of such to Seller. If Goods tendered by Seller do not wholly conform with the Purchase Order, TiVo shall have the right and may elect, at its sole discretion and option, to reject all Goods or only such non-conforming Goods delivered pursuant to this Purchase Order, and with respect to services, require the reperformance of such services, at no additional cost to TiVo. Nonconforming Goods will be made available to Seller upon TiVo's prior written notice of non-conformance to Seller and freight collect and risk of loss will pass to Seller upon such notice. TiVo may dispose of all nonconforming Goods (at Seller’s cost) that remain uncollected thirty (30) days after TiVo’s notice of non-conformance. TiVo will not be required to dispose of the nonconforming Goods that are uncollected for a fair consideration and the proceeds of any disposal (if any) will be set off against TiVo’s administration and storage costs. 8. WARRANTY 8.1.Seller represents and warrants that: (i) it has the full power to enter into and perform its obligations under the Purchase Order; (ii) all services shall be completed in a professional, workmanlike manner, with the degree of skill and care that is required by current and sound professional procedures; (iii) all Goods will be new and will not be used or refurbished; (iv) all Goods delivered shall be free from design defects, except based entirely upon written designs provided by TiVo unless such designs are based in any part on Seller's specifications and requirements; (v) all Goods shall be free from defects in materials and workmanship and shall conform to all applicable specifications for the longer of: fifteen (15) months from the date of delivery or Seller's standard warranty period for those Goods. Seller shall make spare parts available to TiVo for five (5) years from the date of shipment at Seller’s thencurrent price, less applicable discounts. In addition to the representations and warranties contained in this Purchase Order, the Goods purchased shall be subject to all written and oral express warranties made by Seller's agents, and to all express and implied warranties provided for by the Polish law; (vi) it has the right and unrestricted ability to assign the delivered Goods to TiVo including, without limitation, the right to assign any Goods, and services performed by Seller’s personnel and subcontractors; (vii) Goods specified in this Purchase Order, and TiVo’s use of them do not and will not infringe upon any third party’s intellectual property rights, right of publicity or privacy, or any other proprietary rights, whether contractual, statutory, or common law; (viii) Seller will not disclose to TiVo, bring onto TiVo's premises, or induce TiVo to use any confidential or proprietary information that belongs to anyone other than TiVo or Seller; (ix) any Goods that include software supplied by Seller does not contain any code: (i) designed to disrupt, disable, harm, or impede operation, or (ii) designed to impair operation based on the lapse of time, including but not limited to viruses, worms, time bombs, time locks, drop-dead devices, access codes, security keys, back doors, or trap door devices; and (iii) clearly defines any open source code included; (x) Goods shall conform to TiVo’s specifications, Seller’s quotation or proposal, and Seller’s brochures or catalogs, and if none of the foregoing is applicable, then such Goods are suitable for the intended use; (xi) in performing its obligations under this Purchase Order it will adhere to TiVo’s Code of Conduct found at: http://ir.tivo.com/governancedocuments; (xii) it will not use or disclose any information that may identify an individual ("Personal Data") that is processed for or on behalf of TiVo, except to the extent necessary to perform and deliver the Goods or perform the services under this Purchase Order; (xiii) to the extent that Seller processes Personal Data on behalf of TiVo it will: (A) process the type of personal data and categories of data subjects solely on the subject-matter and for the duration necessary for the purpose of performance of the Purchase Order; (B) not disclose personal data to any third party without TiVo’s prior written consent and ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; (C) implement and maintain appropriate technical and organizational measures and other protections for Personal Data (including, without limitation, not loading any Personal Data on (i) any laptop computers or (ii) any portable storage media unless (a) such data has been encrypted and (b) the portable storage media is used solely to move such data to off-site storage); (D) report to TiVo any suspected breaches of security of Personal Data (“Security Incident”) immediately after discovery; (E) cooperate fully with TiVo in investigating any Security Incidents; (F) cooperate fully with TiVo's requests for access to, correction of, and destruction of Personal Data in Seller's possession; (G) process the Personal Data only on documented instructions from TiVo, comply with all instructions issued by TiVo from time to time relating to Personal Data; and (H) permit TiVo and/or its duly authorized representatives, on reasonable prior notice, to inspect and audit Seller’s premises and computer systems to ascertain full compliance with Seller’s processing obligations under this Purchase Order; (I) provide TiVo with all information necessary to demonstrate compliance with the obligations set out in the EU General Data Protection Regulation (GDPR), as well as to allow and assist in the conduct of audits, including inspections, by TiVo or another auditor authorized by TiVo, and shall immediately inform TiVo if, in its opinion, an instruction contravenes the GDPR or other data protection provisions; (J) assist TiVo, taking into account the nature of the processing, through appropriate technical and organizational measures, wherever possible, to enable it to fulfill its obligation to respond to requests for the exercise of data subjects' rights; (K) assist TiVo in ensuring compliance with the data security, security breach notification and impact assessment obligations set out in the GDPR, taking into account the nature of the processing and information available to Seller; (L) if Seller uses another processor to carry out certain processing activities on behalf of TiVo, Seller shall, by a written contract, impose on the processor the same data protection obligations as those set out in this Purchase Order. In particular, this shall apply to the provision of adequate safeguards for the application of appropriate technical and organizational measures, so that the processing may conform to the GDPR; (xiv) it will not transfer Personal Data across any country border unless: (A) such transfer is strictly unavoidable for the proper performance under this Purchase Order; and (B) Seller provides prior written notification to TiVo and obtains TiVo’s prior written consent to the crossborder transfer. Upon TiVo’s request, Seller shall enter into such other arrangements with TiVo as TiVo considers appropriate in order to ensure that Seller’s transfer is in compliance with applicable law; (xv) it will not provide TiVo with Personal Data of any third party or its own employees. Notwithstanding the foregoing, if Seller does provide TiVo with any Personal Data, Seller represents and warrants that it has obtained the necessary consent or has the necessary legal ground to provide that Personal Data to TiVo and to allow TiVo to use, disclose, and transmit such Personal Data on a worldwide basis among TiVo in connection with this Purchase Order, without any additional action being necessary from TiVo’s part; (xvi) to the extent the Goods include hazardous materials, Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has communicated in writing such information about the Goods to TiVo; and (xvii) the Goods do not include components (A) containing PCB (polychlorinated biphenyls) chemical substances or (B) are manufactured using a cadmium plating process or contain a chemical substance or mixture that is or becomes subject to any reporting requirement under Section 8(e) of the Toxic Substances Control Act, 15 U.S.C. Section 2607(e) or otherwise (including under Polish law), as in effect at time of shipment. 8.2.All warranties shall also be construed as conditions for the sale and shall not be exclusive as to any other warranty or representation. Seller shall additionally furnish to TiVo Seller's standard warranty and service guaranty applicable to the Goods. All warranties and service guaranties shall run both to TiVo and to TiVo’s customers. 8.3.If TiVo identifies a warranty problem with the Goods during the warranty period, TiVo will notify Seller and will return the Goods to Seller, at Seller's expense, or, in the case of services, instruct Seller to reperform such services. Within five (5) business days of receipt of the returned Goods or, in the case of services, notice from TiVo, Seller shall, at TiVo's option, either repair or replace such Goods, or credit TiVo's account for the same, or, in the case of services, either reperform such services or credit TiVo’s account for the same. Replacement and repaired Goods or reperformed services shall be warranted for the remainder of the warranty period or six (6) months, whichever is longer. 9. INDEPENDENT CONTRACTOR 9.1.Nothing in this Purchase Order is intended, or shall be construed, to create a partnership, joint venture, or employeremployee relationship between the parties. Seller is an independent contractor for all purposes, without express or implied authority to bind TiVo by contract or otherwise. 9.2.Seller will secure all licenses and permits, and supply all tools and equipment necessary to perform the services and deliver the Goods. 9.3.Seller will not be entitled to any of the benefits that TiVo may make available to its employees including, but not limited to, group health or life insurance, stock options, profit sharing, or retirement benefits. 9.4.Seller is solely responsible for all taxes and withholdings, severance and redundancy pay, benefits (including, without limitation, vacation, sick leave, holidays, pension or profit sharing contributions, stock options, etc.), and other similar obligations, whether statutory or otherwise, with respect to payments made by Seller relating to the performance of all its work and its receipt of fees under this Purchase Order. 9.5.In addition to any other indemnity obligations, Seller will defend, indemnify, and hold TiVo and its officers, directors, customers, agents, subcontractors and employees (the “Representatives”) harmless from any and all claims made by any person or any entity on account of an alleged failure to satisfy any obligation specified in Sections 9.3 and 9.4. 9.6.At TiVo’s direction and for good cause, Seller will remove any Seller personnel or subcontractor from performance of services. 10. RIGHTS IN DEVELOPMENTS All works of authorship, inventions, improvements, developments and discoveries (collectively, "Developments") authored, conceived, made or discovered by Seller, solely or in collaboration with others, in the course of providing services hereunder or designing or developing Goods to be provided hereunder to the extent that such design or development is at TiVo's expense, shall be the sole and exclusive property of TiVo. Seller hereby automatically assigns to TiVo all such Developments and any copyright, patent, trade secret and other intellectual property rights (collectively, "Intellectual Property Rights") relating thereto and shall disclose to TiVo all pertinent information and data with respect thereto. Seller agrees to assist TiVo, or its designee, in every proper way, including following the completion of providing services or following termination of this Purchase Order, to secure TiVo’s rights in the Developments and any Intellectual Property Rights relating thereto in all countries, including, without limitation, the execution of all instruments that TiVo deems necessary to apply for and obtain such rights and to assign and convey to TiVo such rights. Seller shall cause every person employed by Seller or otherwise associated with Seller in the provision of Goods that may lead to Developments to enter into an agreement under which such person shall disclose and assign to Seller all Developments and Intellectual Property Rights related thereto and execute all instruments and do all acts deemed necessary by Seller to secure Seller's rights therein. 11. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITY 11.1. The Seller hereby confirms and warrants that: (i) it is the sole author of the Goods and it is entitled to all economic and moral rights in the Goods; (ii) the Goods and/or Developments do not constitute a derivative work or plagiarism, or otherwise infringe the rights of third parties or applicable laws; (iii) it is entitled to the economic rights in the Goods and/or Developments individually and they are not in any way encumbered by the rights of third parties, especially the exploitation of the Goods and/or Developments in any way does not require an approval by a third party, and if such an approval is required, the obligation to obtain it rests with the Seller. 11.2. Seller grants TiVo all rights necessary for TiVo to use, transfer, passthrough, and sell the Goods and/or Developments specified in this Purchase Order and to exercise the rights granted under this Purchase Order. TiVo does not grant the Seller any licenses, covenants or other rights in connection with this Purchase Order. 11.3. The Seller warrants that neither the sale nor the use of the Goods and/or Developments will infringe any Polish or foreign copyright, patent, trade mark, registered design or any other Intellectual Property Rights whether or not similar to any of the foregoing. 11.4. Under the Purchase Order, the Seller transfers to TiVo Intellectual Property Rights unlimited in time and territory and entitle TiVo to use and dispose of the Goods and/or Developments in the country and abroad on its own and for the benefit of third parties, in all forms and fields of exploitation, including but not limited to as listed in Art. 50 and Art. 74 of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006 No. 90, item. 631, as amended.) and well-known on the date of signing the Purchase Order. 11.5. In the event of creation of new fields of exploitation of the Goods and/or Developments, the Seller undertakes to transfer to TiVo the rights to use the Goods and/or Developments in these new fields of exploitation as part of the remuneration received under the Purchase Order. 11.5. In the event of creation of new fields of exploitation of the Goods and/or Developments, the Seller undertakes to transfer to TiVo the rights to use the Goods and/or Developments in these new fields of exploitation as part of the remuneration received under the Purchase Order. 11.6. The transfer of copyrights shall take place at the moment of creation of the Goods and/or Developments or any part thereof. 11.7. The remuneration for the transfer of Intellectual Property Rights is fully covered (includes all fields of exploitations) in the price for Goods. 11.8. The right to give a consent the performance of derivative copyrights shall be transferred to TiVo upon the creation of the Goods and/or Developments, and the Seller shall transfer to TiVo the right to authorize third parties to exercise of such rights. 11.9. The Seller undertakes not to supervise the use of the Goods and/or Developments and authorizes TiVo to alter the Goods and/or Developments without prior consent of the Seller. 11.10. The Parties agree that TiVo is not obliged to disseminate the Goods and/or Developments. 11.11. The Parties agree that in case of doubt as to the extent of the transfer of copyrights for the Goods and/or Developments, the Purchase Order shall be construed in such a way as to assume that the Parties intended to transfer the rights to the fullest extent possible, so that TiVo should be entitled to use and offer the Goods and/or Developments in its entire range and without any restrictions of TiVo’s rights. 11.12. The Seller undertakes not to exercise its moral rights in relation to the Goods and/or Developments and irrevocably allows TiVo to perform any moral rights to the Goods and/or Developments for and on behalf of the Seller. 11.13. TiVo shall be entitled to make changes, translation and adaptation of the Goods and/or Developments and use compilations of the Goods and/or Developments, such as but not limited to modifications, or to take other actions in the course of any activities that it undertakes. 11.14. TiVo has the right to use any fragments of the Goods and/or Developments and administer them in the fields of exploitation as referred to in 11.4 above. 11.15. TiVo has an unlimited right to include the entire Goods and/or Developments or its parts in in other works, communications, or databases. 11.16. The authorization provided for in Article 11 paragraphs 12)–15) above, may be transferred by TiVo to third parties including this right, without any limitations and any consents. 11.17. All materials, equipment and tools, drawings, specifications, data supplied by TiVo to the Seller pre-existing materials and all rights in the pre-existing materials are, and shall remain, the exclusive property of TiVo and must be returned upon the request of TiVo, or upon completion or termination of Purchase Order. 11.18. The Seller shall indemnify and hold TiVo harmless, and at TiVo's request, defend, or allow TiVo to control the defense of, TiVo and TiVo’s Representatives, against all claims, liabilities, damages, losses and expenses, including attorneys' fees and cost of suit arising out of or in any way connected with the Goods provided under this Purchase Order, including, without limitation; (i) any claim based on the death or bodily injury to any person, destruction or damage to property, or contamination of the environment and any associated clean up costs; (ii) any claim based on the negligence, omissions or willful misconduct of Seller or any Seller's Representatives; (iii) any claim by a third party against TiVo alleging that the Goods, the performance or results of such services, or any other products or processes provided under this Purchase Order, infringe a patent, copyright, trademark, trade secret or other right, including but not limited to any other proprietary right, privacy right, right of publicity, of a third party, whether such are provided alone or in combination with other products, software or processes; (iv) any violation of law by Seller or Seller’s Representatives; and (v) any breach of this Purchase Order by Seller or Seller’s Representatives. Seller shall not settle any such suit or claim without TiVo's prior written approval. Seller agrees to pay or reimburse all costs that may be incurred by TiVo in enforcing this indemnity, including attorneys' fees. 11.19. Seller shall defend or (at TiVo's option) assist in the defence of any proceedings which may be brought in that connection. In the event of such claim or action, the Seller shall forthwith do all things and take such action (including procuring any required licences, consents or authorisations or modifying or replacing any infringing item) without charge to TiVo as shall be necessary to prevent or remedy (without detracting from the overall functions or performance) any infringement, provided that the Seller shall not act in any way which shall prejudice the Intellectual Property Rights of TiVo; the Seller shall at all times act in such a way as to minimise interruption and disruption to the operation of TiVo's business. 11.20. Should TiVo's use, or use by its distributors, subcontractors or customers, of any Goods and/or Developments purchased from Seller be enjoined, be threatened by injunction, or be the subject of any legal proceeding, Seller shall, at its sole cost and expense, either: (a) substitute fully equivalent non-infringing Goods and/or Developments; (b) modify the Goods and/or Developments so that they no longer infringe but remain fully equivalent in functionality; (c) obtain for TiVo, its distributors, subcontractors and customers the right to continue using the Goods and/or Developments; or (d) if none of the foregoing is possible, refund all amounts paid for the infringing Goods and/or Developments. 12. FORCE MAJEURE TiVo shall not be responsible for any failure to accept performance of the services or take delivery of the Goods as provided, caused by circumstances beyond TiVo’s control which make such performance commercially impractical including, but not limited to, acts of God, fire, flood, theft, war, riot, embargoes, acts of civil or military authorities, accident, labor difficulties or shortage, inability to obtain materials, equipment or transportation. In the event TiVo is so excused, either party may terminate this Purchase Order and TiVo shall at its expense and risk, return any Goods received to the place of shipment. 13. TOOLING, CONFIDENTIALITY AND PUBLICITY 13.1. Any specifications, drawings, schematics, technical information, data, tools, dies, patterns, masks, test equipment or any other material furnished or paid for by TiVo shall: (i) be kept confidential; (ii) remain or become TiVo’s property and Seller shall have no interest therein; (iii) be used exclusively to manufacture Goods or perform services for TiVo; (iv) be clearly marked as TiVo’s property and be segregated from Seller’s other tooling, materials and data when not in use; (v) be kept in good working condition at Seller’s expense; and (vi) be shipped to TiVo promptly on demand, at any time, or immediately at the completion of services or delivery of Goods. Seller will not disclose and will not use any of TiVo’s confidential or proprietary information for any other purpose or disclose to any third parties, except if required by law and in such an event Seller shall seek maximum confidential treatment available (including through a protective order if available), and shall immediately notify TiVo so that TiVo also may seek confidential treatment. 13.2. Seller shall insure TiVo’s property and be liable for any loss or damage while TiVo’s property is in Seller’s possession or control, ordinary wear and tear excepted. 13.3. Seller may not use TiVo’s name or logos publicly nor otherwise disclose the existence or content of this Purchase Order without TiVo’s prior written consent. 14. PACKING AND SHIPMENT 14.1. All Goods shall be prepared for shipment according to TiVo’s instructions, if any, and otherwise in a manner that follows good commercial practice, is acceptable to common carriers, and is adequate to ensure safe arrival. In addition to the requirements set forth in Section 5 (DELIVERY), Seller shall mark all containers with necessary lifting, handling and shipping information, purchase order number, date of shipment and the names of TiVo and Seller. 14.2. Unless otherwise specified herein, all shipments shall be DDP (Incoterms 2010). Notwithstanding any prior inspections, Seller bears all risk of loss, damage, or destruction until final acceptance by TiVo. 15. ASSIGNMENT; WAIVER Seller shall not delegate any duties nor assign any rights under this Purchase Order without the prior written consent of TiVo, and any such attempted delegation or assignment shall be void. This Purchase Order shall inure to the benefit of, and be binding upon, the successors and assigns of TiVo without restriction. A waiver of any default hereunder or failure to enforce compliance of any term or condition of this Purchase Order shall not be a waiver of any other term or condition or a continuing waiver. 16. NONEXCLUSIVE AGREEMENT This is not an exclusive agreement. TiVo is free to engage others to provide Goods that are the same as or similar to Seller's. Seller is free to, and is encouraged to, advertise, offer and provide Goods to others; provided however, that Seller does not breach this Purchase Order. 17. LIMITATION OF LIABILITY To the maximum extent permissible in law: 17.1. in no event shall Tivo’s liability for any alleged breach or breach of this Purchase Order exceed the total price of this Purchase Order. 17.2. in no event shall Ttivo be liable to Seller nor Seller's representatives, or any third party for any incidental, indirect, special or consequential damages arising out of, or in connection with, this Purchase Order, whether or not Tivo was advised of the possibility of such damage. 18. SETOFF All claims for money due or to become due from TiVo hereunder shall be subject to deduction by TiVo for any setoff or counterclaim arising out of this or any other of TiVo’s transactions with Seller. 19. SURVIVAL Any obligations and duties which by their nature extend beyond the expiration or termination of this Purchase Order shall survive the expiration or termination of this Purchase Order. 20. SEVERABILITY If any provision of this Purchase Order is deemed to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 21. COMPLIANCE WITH LAWS 21.1. General: Seller will comply with all applicable EU and Polish laws including, but not limited to, all applicable employment, tax, environment, export and import laws, regulations, orders, and policies. 21.2. Hazardous Materials: If the Goods include hazardous materials, Seller represents and warrants that Seller understands the nature of any hazards associated with the manufacture, handling and transportation of such hazardous materials and has properly communicated such risks to the proper TiVo personnel prior to delivery of the Goods, including the appropriate handling and transportation of such hazardous materials. 21.3. Customs: Upon TiVo’s request, Seller will promptly provide TiVo with a statement of origin for all Goodsand any required Customs documentation for Goods wholly or partially manufactured outside of Poland. 21.4. Seller will comply with all waste and environmental laws in relation to the supply of Goods hereunder and shall bear full responsibility to ensure that TiVo can comply with any waste and environmental regulations when the Goods reach the end of their life. 22. GOVERNMENTAL COMPLIANCE If the Goods ordered herein are purchased for incorporation into products sold to the U.S. Government or to any other government entity, the terms required to be inserted by the contract or subcontract for the sale of such products to such entity shall be deemed to apply to this order. 23. REMEDIES If Seller breaches this Purchase Order, TiVo shall have all remedies available by law and at equity. For the purchase of Goods, Seller's sole remedy in the event of breach of this Purchase Order by TiVo shall be the right to recover damages in the amount equal to the difference between market price at the time of breach and the purchase price specified in this Purchase Order. No alternate method of measuring damages shall apply. Seller shall have no right to resell Goods for TiVo's account in the event of wrongful rejection, revocation of acceptance, failure to make payment or repudiation by TiVo and any resale so made shall be for the account of Seller. 24. INJUNCTIVE RELIEF AND SPECIFIC PERFORMANCE Seller acknowledges and agrees that the obligations and promises of Seller under this Purchase Order are of a unique, intellectual nature giving them particular value. Seller’s breach of any of the promises contained in this Purchase Order will result in irreparable and continuing damage to TiVo for which there will be no adequate remedy at law and, in the event of such breach, TiVo will be entitled to injunctive relief, without the requirement to post a monetary bond, or a decree of specific performance. 25. GOVERNING LAW This Purchase Order shall be construed in accordance with, and disputes shall be governed by laws of Poland. The applicability of the UN Convention on Contracts for the International Sale of Goods is hereby expressly waived by the parties and it shall not apply to the terms and conditions of this Purchase Order. Any disputes arising out of or related to this Purchase Order shall be finally settled under the Arbitration Rules of the Court of Arbitration at the Polish Chamber of Commerce in force on the date of commencement of the proceeding by an arbitrator or arbitrators appointed in accordance with the said Rules. The seat, or legal place, of arbitration shall be Warsaw, Poland. The language to be used in the arbitral proceedings shall be English. Judgment of any award may be entered in any court having jurisdiction thereover. 26. GOVERNING LANGUAGE This T&C has been executed in English and Polish language versions. In case of discrepancies, the provisions of the Polish version shall prevail. | Polskie Warunki zakupu towarów i usług (kontrakty B2B) („Warunki”) W niniejszych Warunkach termin „Sprzedający” obejmuje Państwa oraz Państwa podmioty zależne i powiązane, zaś „TiVo” obejmuje TiVo Corporation oraz jej podmioty zależne i powiązane (w tym TiVo Poland sp. z o.o.). 1. CAŁOŚĆ UMOWY Niniejsze zamówienie (wraz ze wszystkimi załączonymi do niego dokumentami, stanowiącymi zarówno załączniki fizyczne, jak i załączonymi do niego poprzez odwołanie, oraz niniejszymi warunkami zakupu towarów, oprogramowania, produktów i/lub usług (łącznie lub oddzielnie – w zależności od kontekstu), zwanych dalej: „Towarami”) staje się pełną umową („Zamówienie”) pomiędzy TiVo a Sprzedającym w odniesieniu do przedmiotu niniejszego Zamówienia z chwilą jego przyjęcia lub rozpoczęcia realizacji przez Sprzedającego. Przyjęcie zamówienia do realizacji przez Sprzedającego może zostać potwierdzone na jeden z następujących sposobów: (i) podpisanie i odesłanie egzemplarza potwierdzenia; (ii) przesłanie potwierdzenia pocztą elektroniczną; (iii) dostarczenie zamówionych Towarów lub (iv) wystawienie przez Sprzedającego i przedłożenie TiVo faktury dotyczącej Towarów będących przedmiotem Zamówienia. Niniejsze Zamówienie nie stanowi oferty w rozumieniu art. 66 par. 1 Kodeksu cywilnego (lub innego obowiązującego prawa) i może zostać odwołane w dowolnym momencie przed jego przyjęciem. Wszelkie uzupełnienia, modyfikacje, zastąpienia lub inne zmiany niniejszego Zamówienia wymagają dla swej ważności formy pisemnej z podpisem umocowanego przedstawiciela TiVo. TiVo niniejszym zastrzega sobie prawo do zmiany terminu dostawy lub anulowania dowolnego wystawionego Zamówienia w dowolnym momencie przed wysłaniem Towarów lub przed rozpoczęciem świadczenia usług (wszystkie odwołania w niniejszych Warunkach do dostawy „Towarów” oznaczają fizyczną dostawę towarów do TiVo lub ukończenie realizacji usług zgodnie z Zamówieniem, w zależności od sytuacji). W wyniku takiego anulowania na TiVo nie zostaną nałożone żadne opłaty lub inne prowizje. TiVo zastrzega sobie prawo do zmiany warunków niniejszego Zamówienia bez zawiadomienia innego niż zamieszczenie zmienionych warunków na swojej stronie internetowej. Niezależnie od powyższego, w przypadku istnienia odrębnej, pisemnej umowy podpisanej przez umocowanych przedstawicieli Sprzedającego i TiVo, obejmującej zamówienie Towarów opisanych w Zamówieniu, postanowienia takiej odrębnej, pisemnej umowy mają moc wiążącą w stosunku do jakichkolwiek niezgodnych z nią postanowień niniejszych Warunków. 2. PŁATNOŚĆ I CENA 2.1.Pełnym wynagrodzeniem z tytułu realizacji i/lub dostawy Towarów oraz przeniesienia praw na TiVo zgodnie z postanowieniami niniejszych Warunków będzie zapłata przez TiVo na rzecz Sprzedającego: (i) kwoty uzgodnionej i określonej w odpowiednim Zamówieniu albo (ii) ceny podanej przez Sprzedającego w dniu wysyłki (dla towarów i/lub oprogramowania) lub standardowej ceny Sprzedającego w dniu rozpoczęcia realizacji usług, w zależności od tego, która z nich jest niższa. 2.2.Niniejsze Zamówienie nie będzie realizowane w cenach wyższych niż w nim wskazane, chyba że TiVo wyrazi pisemną zgodę na takie podwyższone ceny. 2.3.Sprzedający zapewnia, że ceny określone w Zamówieniu są tak samo niskie, jak ceny netto oferowane przez Sprzedającego obecnie lub w przeszłości innym klientom dla podobnych Towarów. 2.4.W przypadku płatności dokonywanych elektronicznie, płatność uznaje się za dokonaną w chwili jej otrzymania lub przejęcia nad nią kontroli przez instytucję depozytową Sprzedającego. 3. FAKTUROWANIE 3.1.Każda faktura Sprzedającego musi zostać dostarczona do TiVo w ciągu piętnastu (15) dni od zakończenia realizacji i/lub dostawy Towarów i musi zawierać numer odpowiedniego Zamówienia. TiVo zastrzega sobie prawo do zwrotu każdej nieprawidłowej faktury. 3.2. Jeżeli TiVo nie wskaże inaczej w Zamówieniu, termin płatności wynosi czterdzieści pięć (45) dni od zakończenia miesiąca, w którym: (i) Zamówienie zostało przyjęte przez Sprzedającego na piśmie, (ii) TiVo zaakceptował Towary lub (iii) TiVo otrzymał fakturę od Sprzedającego zgodnie z niniejszym Zamówieniem, w zależności od tego, co nastąpi później. 3.3.Wszystkie faktury będą zawierały m.in. numer zamówienia, opis przedmiotów, ilości oraz ceny jednostkowe wszystkich zafakturowanych Towarów, dane właściwego podmiotu kupującego TiVo, a w ich braku – jasne informacje umożliwiające TiVo zidentyfikowanie Towarów, za które ma zostać dokonana zapłata na podstawie faktury 3.4.Obowiązujące podatki i inne opłaty, takie jak cła, taryfy i dopłaty nałożone przez rząd, zostaną podane na fakturze Sprzedającego w oddzielnych pozycjach. 3.5.TiVo niniejszym wyraża zgodę na otrzymywanie od Sprzedającego faktur elektronicznych. 4. PODATKI I EWIDENCJA Sprzedający ponosi wyłączną odpowiedzialność za złożenie odpowiednich formularzy podatkowych i zapłatę wszystkich podatków lub opłat, obejmujących zaliczki na podatek i podatki od zatrudnienia, należnych z tytułu płatności otrzymanej przez Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. Sprzedający ponadto zobowiązuje się udzielić TiVo odpowiedniego wsparcia w przypadku kontroli ze strony organów państwowych. TiVo nie ma obowiązku zapłaty lub potrącenia jakichkolwiek podatków lub opłat z jakiejkolwiek płatności dokonywanej na rzecz Sprzedającego na podstawie niniejszego Zamówienia, chyba że przepisy prawa polskiego lub innego obowiązującego prawa stanowią inaczej. 5. DOSTAWA Czas ma znaczenie. Dostawa zostanie zrealizowana ściśle według harmonogramu, za pomocą przewoźnika i do miejsca określonego w niniejszym Zamówieniu, a Sprzedający będzie niezwłocznie zgłaszał wszelkie opóźnienia w wysyłce. Bez uprzedniej pisemnej zgody TiVo nie będą dokonywane dostawy częściowe ani dostawy dodatkowych produktów. W przypadku gdy Sprzedający nie dokona dostawy Towarów w określonym terminie, TiVo może (i) w odniesieniu do realizacji i/lub dostawy Towarów – odmówić przyjęcia Towarów i wypowiedzieć niniejsze Zamówienie lub może żądać dostarczenia przypadającej mu należnej części dostępnych Towarów Sprzedającego i wypowiedzieć niniejsze Zamówienie w pozostałym zakresie lub (ii) w odniesieniu do realizacji i/lub dostawy usług TiVo może niezwłocznie wypowiedzieć jakiekolwiek dalsze wykonywanie takich usług przez Sprzedającego i TiVo będzie zobowiązany zapłacić Sprzedającemu jedynie proporcjonalną kwotę, pomniejszoną o odpowiednie potrącenia (obejmujące wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług), przypadającą na usługi wykonane przez Sprzedającego w sposób zadowalający według wyłącznego uznania TiVo. Każdy dostarczony kontener musi zostać oznakowany po zewnętrznej stronie celem zidentyfikowania jego zawartości, musi zawierać spis opakowań z zawartością oraz wszystkie inne informacje wymagane obowiązującym prawem. Wszystkie dokumenty przewozowe i kontenery muszą zawierać numer Zamówienia TiVo. 6. ZMIANY/WYPOWIEDZENIE 6.1.TiVo może w dowolnym momencie dokonać zmiany harmonogramów dostawy, projektów, ilości i specyfikacji Towarów zamówionych na podstawie niniejszych Warunków. TiVo może w dowolnym momencie wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, w całości lub w części, według swojego wyłącznego uznania. 6.2.Sprzedający zakończy wykonywanie usług i/lub dostarczanie Towarów na podstawie niniejszego Zamówienia w dniu zakończenia określonym w wypowiedzeniu. W przypadku wypowiedzenia bez winy Sprzedającego TiVo zapłaci Sprzedającemu jedynie za Towary dostarczone zgodnie z Zamówieniem i/lub usługi wykonane w sposób zadowalający – według wyłącznego uznania TiVo – do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń. 6.3.TiVo nie ponosi żadnych opłat z tytułu wypowiedzenia Zamówienia na standardowe pozycje. Wszelkie roszczenia dotyczące opłat (np. opłat z tytułu anulowania) z tytułu pozycji innych niż standardowe należy przekazywać TiVo na piśmie w ciągu trzydziestu (30) dni od otrzymania wypowiedzenia TiVo. 6.4.Roszczenie Sprzedającego z tytułu pozycji innych niż standardowe może obejmować: (i) koszt trwających prac nadzwyczajnych i (ii) koszt pokrycia roszczeń kontrahentów Sprzedającego z tytułu prac bezpośrednio związanych z anulowanymi pozycjami, które nie mogą zostać przekierowane do innych klientów. O ile to możliwe, Sprzedający dołoży należytych starań celem zminimalizowania wszelkich roszczeń kierowanych do TiVo, w tym m.in. poprzez umieszczenie produktów takich trwających prac w magazynie i sprzedanie ich innym klientom. Żadne takie roszczenie z tytułu pozycji innych niż standardowe nie będzie w żadnym przypadku przewyższało łącznej ceny anulowanych pozycji. Po uiszczeniu przez TiVo kwoty roszczenia Sprzedającego, TiVo przysługuje prawo do wszystkich opłaconych prac i materiałów. Przed uiszczeniem kwoty roszczenia Sprzedającego TiVo zastrzega sobie prawo do kontroli trwających prac Sprzedającego oraz wszystkich stosownych dokumentów. 6.5.TiVo może wypowiedzieć Sprzedającemu niniejsze Zamówienie na piśmie, jeżeli Sprzedający ulegnie rozwiązaniu lub zostanie wobec niego otwarta likwidacja lub Sprzedający nie będzie wykonywał swoich obowiązków wynikających z niniejszego Zamówienia przez (14) dni z rzędu. W przypadku takiego wypowiedzenia TiVo zapłaci Sprzedającemu za część usług wykonanych w sposób zadowalający – według wyłącznego uznania TiVo – oraz za Towary dostarczone zgodnie z Zamówieniem do dnia wypowiedzenia, po dokonaniu odpowiednich potrąceń, obejmujących wszelkie koszty dodatkowe poniesione przez TiVo na realizację usług. 7. ODBIÓR Dokonanie zapłaty nie stanowi odbioru. Wszystkie Towary podlegają kontroli TiVo i odpowiednio badaniu przed dokonaniem ostatecznego odbioru przez TiVo. Wykorzystanie części Towarów do badań nie stanowi odbioru. Żadne Towary nie są uznawane za odebrane do momentu powiadomienia Sprzedającego o tym przez TiVo na piśmie. W przypadku gdy przekazane przez Sprzedającego Towary nie są w pełni zgodne z Zamówieniem, TiVo ma prawo i może według swojego uznania i wyboru odrzucić wszystkie Towary lub jedynie niezgodne Towary dostarczone na podstawie niniejszego Zamówienia, zaś w odniesieniu do usług – może żądać ponownego wykonania takich usług bez ponoszenia dodatkowych kosztów. Towary niezgodne z Zamówieniem zostaną udostępnione Sprzedającemu za uprzednim, pisemnym zawiadomieniem Sprzedającego o braku zgodności przez TiVo, zaś fracht i ryzyko utraty przechodzą na Sprzedającego w chwili takiego zawiadomienia. TiVo może usunąć wszystkie niezgodne z Zamówieniem Towary (na koszt Sprzedającego), które pozostaną nieodebrane po upływie trzydziestu (30) dni od przekazania przez TiVo zawiadomienia o braku zgodności. TiVo nie ma obowiązku zbycia niezgodnych z Zamówieniem Towarów, które nie zostały odebrane, za godziwe wynagrodzenie, zaś (ewentualne) wpływy ze zbycia zostaną potrącone z kosztami administracyjnymi i przechowywania TiVo. 8. OŚWIADCZENIA 8.1.Sprzedający oświadcza i zapewnia, że: (i) posiada prawo do zawarcia i wykonania swoich obowiązków wynikających z Zamówienia; (ii) wszystkie usługi będą wykonywane w sposób profesjonalny, fachowy, z wykorzystaniem umiejętności i z dołożeniem staranności wymaganych obowiązującą i odpowiednią sztuką zawodową; (iii) wszystkie Towary będą nowe i nie będą używane lub odnawiane; (iv) wszystkie dostarczone Towary będą wolne od wad projektowych, z wyłączeniem wad wynikających w całości z pisemnych projektów przekazanych przez TiVo, chyba że jakakolwiek część takich projektów bazuje na specyfikacjach i wymogach Sprzedającego; (v) wszystkie Towary będą wolne od wad materiałowych i jakości wykonania i będą zgodne ze wszystkimi obowiązującymi specyfikacjami przez dłuższy z następujących okresów: piętnaście (15) miesięcy od dnia dostawy lub standardowy okres gwarancji Sprzedającego na te Towary. Sprzedający będzie udostępniał TiVo części zamienne przez pięć (5) lat od dnia wysyłki w obowiązującej w danym momencie cenie Sprzedającego, pomniejszonej o mające zastosowanie rabaty. Poza oświadczeniami i zapewnieniami zawartymi w niniejszym Zamówieniu zakupione Towary podlegają wszystkim pisemnym i wyraźnym ustnym zapewnieniom złożonym przez przedstawicieli Sprzedającego oraz wszystkim wyraźnym i dorozumianym oświadczeniom (gwarancjom) przewidzianym przepisami polskiego prawa; (vi) posiada prawo i nieograniczoną zdolność do przeniesienia dostarczonych Towarów na TiVo, w tym m.in. prawo do przeniesienia wszelkich Towarów i usług wykonanych przez personel i podwykonawców Sprzedającego; (vii) Towary określone w niniejszym Zamówieniu oraz fakt ich używania przez TiVo nie naruszają i nie będą naruszały żadnych praw własności intelektualnej osób trzecich, prawa do wizerunku i prywatności ani żadnych innych praw własności, czy to umownych, ustawowych, czy wynikających z prawa powszechnego; (viii) Sprzedający nie będzie ujawniał TiVo, nie będzie wnosił do pomieszczeń TiVo ani nie będzie nakłaniał TiVo do wykorzystywania jakichkolwiek informacji poufnych lub zastrzeżonych, należących do podmiotów innych niż TiVo lub Sprzedający; (ix) Towary zawierające oprogramowanie dostarczone przez Sprzedającego nie zawierają żadnego kodu: (i) stworzonego w celu zakłócenia, zablokowania, uszkodzenia lub utrudnienia działania lub (ii) stworzonego w celu ograniczenia działania wraz z upływem czasu, w tym m.in. wirusów, robaków, bomb zegarowych, zamków czasowych, oprogramowania złośliwego unieruchamiającego system operacyjny (drop-dead devices), kodów dostępu, kluczy bezpieczeństwa, furtek (back doors) lub tylnych wejść (trap door devices) i (iii) jednoznacznie określają wszelkie zawarte w nich kody pochodzące ze źródeł otwartych (open source); (x) Towary będą zgodne ze specyfikacją TiVo, ofertą lub propozycją Sprzedającego oraz broszurami lub katalogami Sprzedającego, jeśli zaś żadne z powyższych nie znajduje zastosowania, Towary będą odpowiednie do stosowania zgodnie z przeznaczeniem; (xi) wykonując swoje obowiązki wynikające z niniejszego Zamówienia, będzie on przestrzegał postanowień Kodeksu Postępowania TiVo, zamieszczonego na stronie: http://ir.tivo.com/governancedocuments; (xii) nie będzie wykorzystywał ani ujawniał żadnych informacji, które mogą identyfikować osobę fizyczną („Dane Osobowe”), które są przetwarzane dla lub w imieniu TiVo, chyba że jest to niezbędne do wykonania i dostarczenia Towarów lub wykonania usług na podstawie niniejszego Zamówienia; (xiii) o ile Sprzedający przetwarza Dane Osobowe w imieniu TiVo, Sprzedający: (A) będzie przetwarzał dane osobowe i kategorie osób, których dane dotyczą, wyłącznie w zakresie przedmiotowym i przez czas niezbędny do realizacji Zamówienia; (B) nie będzie ujawniał danych osobowych żadnym osobom trzecim bez uprzedniej pisemnej zgody TiVo i zapewni, że osoby upoważnione do przetwarzania danych osobowych zobowiążą się do zachowania poufności lub będą podlegały stosownemu, ustawowemu obowiązkowi zachowania poufności; (C) wdroży i będzie utrzymywał odpowiednie środki techniczne i organizacyjne oraz inne środki ochrony Danych Osobowych (w tym m.in. nie będzie ładował żadnych Danych Osobowych na (i) komputery przenośne lub (ii) przenośne nośniki danych, chyba że (a) dane takie zostały zakodowane i (b) przenośne nośniki danych używane są wyłącznie w celu przeniesienia takich danych do zewnętrznego miejsca przechowywania); (D) będzie zgłaszał TiVo wszelkie podejrzenia naruszenia ochrony Danych Osobowych („Przypadek Naruszenia Ochrony Danych”) niezwłocznie po ich odkryciu; (E) będzie w pełni współpracował z TiVo celem badania wszelkich Przypadków Naruszenia Ochrony Danych; (F) będzie w pełni współpracował z TiVo w zakresie żądania dostępu do Danych Osobowych, sprostowania lub usunięcia Danych Osobowych znajdujących się w posiadaniu Sprzedającego; (G) będzie przetwarzał Dane Osobowe wyłącznie na udokumentowane polecenie TiVo oraz będzie przestrzegał wszystkich poleceń wydawanych okresowo przez TiVo w odniesieniu do Danych Osobowych; oraz (H) umożliwi TiVo i/lub jego należycie umocowanym przedstawicielom – za odpowiednim uprzednim zawiadomieniem – dokonanie inspekcji i kontroli pomieszczeń i systemów informatycznych Sprzedającego celem potwierdzenia pełnego przestrzegania przez Sprzedającego jego obowiązków w zakresie przetwarzania, wynikających z niniejszego Zamówienia; (I) będzie przekazywał TiVo wszelkie informacje niezbędne do wykazania przestrzegania obowiązków określonych w Ogólnym Rozporządzeniu UE o Ochronie Danych (RODO), jak również do przeprowadzenia kontroli oraz inspekcji przez TiVo lub innego kontrolera upoważnionego przez TiVo i niezwłocznie zawiadomi TiVo w przypadku, gdy jego zdaniem dane polecenie będzie sprzeczne z RODO lub innymi przepisami o ochronie danych; (J) w miarę możliwości będzie wspierał TiVo odpowiednimi środkami technicznymi i organizacyjnymi z uwzględnieniem charakteru przetwarzania, aby umożliwić mu wykonanie ciążącego na nim obowiązku reagowania na żądania w zakresie wykonania praw osób, których dane dotyczą; (K) będzie wspierał TiVo w zapewnianiu przestrzegania określonych w RODO obowiązków ochrony danych, zgłaszania naruszeń ochrony danych oraz dokonywania oceny skutków dla ochrony danych, z uwzględnieniem charakteru przetwarzania oraz dostępnych Sprzedającemu informacji; (L) w przypadku korzystania przez Sprzedającego z innego podmiotu przetwarzającego celem wykonania niektórych czynności przetwarzania w imieniu TiVo, Sprzedający w pisemnej umowie nałoży na podmiot przetwarzający takie same obowiązki w zakresie ochrony danych, jak określone w niniejszym Zamówieniu. W szczególności ma to zastosowanie do zapewniania odpowiednich zabezpieczeń dla zastosowania odpowiednich środków technicznych i organizacyjnych w taki sposób, aby przetwarzanie danych było zgodne z RODO; (xiv) nie będzie przekazywał Danych Osobowych za granicę, chyba że: (A) przekazanie takie jest nieuniknione dla należytego wykonania niniejszego Zamówienia i (B) Sprzedający uprzednio zawiadomi o tym TiVo na piśmie i uzyska uprzednią pisemną zgodę TiVo na przekazanie danych za granicę. Na żądanie TiVo Sprzedający zawrze z TiVo inne porozumienia, jakie TiVo uznaje za stosowne celem zapewnienia, że przekazanie przez Sprzedającego danych następuje zgodnie z obowiązującym prawem; (xv) nie będzie przekazywał TiVo Danych Osobowych jakiejkolwiek osoby trzeciej lub własnych pracowników. Niezależnie od powyższego w przypadku, gdy Sprzedający przekazuje TiVo jakiekolwiek Dane Osobowe, Sprzedający oświadcza i zapewnia, że uzyskał niezbędną zgodę lub posiada niezbędną podstawę prawną do przekazania TiVo tych Danych Osobowych oraz do zezwolenia TiVo na wykorzystywanie, ujawnianie i przekazywanie tych Danych Osobowych pomiędzy spółkami TiVo na całym świecie w związku z niniejszym Zamówieniem, bez konieczności podejmowania przez TiVo jakichkolwiek dodatkowych działań; (xvi) o ile Towary zawierają materiały niebezpieczne, Sprzedający rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i przekazał TiVo takie informacje o Towarach na piśmie; oraz (xvii) Towary nie zawierają składników, (A) zawierających substancje chemiczne PCB (polichlorowane bifenyle) lub (B) które są wytwarzane w procesie kadmowania galwanicznego lub zawierają substancję chemiczną lub mieszankę, która podlega lub będzie podlegała obowiązkowi zgłoszenia na podstawie ust. 8 lit. e) Ustawy o kontroli substancji toksycznych, rozdz. 15 ust. 2607 lit. e) Kodeksu USA lub innego przepisu (w tym przepisu prawa polskiego), obowiązującego w momencie wysyłki. 8.2.Wszystkie zapewnienia należy również interpretować jako warunki sprzedaży i nie wyłączają one jakichkolwiek innych zapewnień lub oświadczeń. Sprzedający ponadto udzieli TiVo swojej standardowej rękojmi i gwarancji, mających zastosowanie dla Towarów. Wszystkie rękojmie i gwarancje obowiązują zarówno dla TiVo, jak i dla klientów TiVo. 8.3.W przypadku gdy TiVo stwierdzi problem w Towarach w okresie gwarancyjnym, TiVo powiadomi o tym Sprzedającego i zwróci Towary Sprzedającemu na jego koszt, zaś w przypadku usług – poleci Sprzedającemu ponowne ich wykonanie. W ciągu pięciu (5) dni roboczych od otrzymania zwróconych Towarów, zaś w przypadku usług – od zawiadomienia TiVo, Sprzedający – według wyboru TiVo – albo naprawi lub wymieni takie Towary, albo zwróci ich koszt na rachunek TiVo, zaś w przypadku usług – albo ponownie wykona takie usługi, albo zwróci ich koszt na rachunek TiVo. Wymienione i naprawione Towary lub wykonane ponownie usługi będą objęte gwarancją na pozostały okres gwarancji lub na sześć (6) miesięcy, w zależności od tego, który z nich jest dłuższy. 9. NIEZALEŻNY KONTRAHENT 9.1.Żadne postanowienie niniejszego Zamówienia nie ma na celu stworzenia pomiędzy stronami spółki osobowej, umowy joint venture lub stosunku pracodawca-pracobiorca i nie należy go odczytywać jako takie. Sprzedający jest dla wszystkich celów niezależnym kontrahentem bez wyraźnego lub domniemanego upoważnienia do wiązania TiVo umową lub w inny sposób. 9.2.Sprzedający zapewni wszystkie licencje i pozwolenia oraz dostarczy wszystkie narzędzia i urządzenia niezbędne do wykonania usług i dostawy Towarów. 9.3.Sprzedający nie będzie uprawniony do żadnych świadczeń, jakie TiVo może udostępniać swoim pracownikom, w tym m.in. grupowego ubezpieczenia zdrowotnego lub na życie, opcji na akcje, udziału w zyskach lub świadczeń emerytalnych. 9.4.Sprzedający ponosi wyłączną odpowiedzialność za zapłatę wszystkich podatków i dokonanie potrąceń, wypłatę odpraw, świadczeń (obejmujących m.in. świadczenia urlopowe, zwolnienia lekarskie, składki emerytalne lub składki z tytułu udziału w zyskach, opcje na akcje itp.) oraz innych podobnych zobowiązań, zarówno ustawowych, jak i innych, w odniesieniu do płatności dokonywanych przez Sprzedającego w związku z wykonywaniem wszystkich prac i otrzymywaniem honorariów na podstawie niniejszego Zamówienia. 9.5.Poza wszelkimi innymi zobowiązaniami w zakresie zwolnienia z roszczeń, Sprzedający obroni, zabezpieczy i ochroni TiVo oraz członków jego władz, dyrektorów, klientów, przedstawicieli, podwykonawców i pracowników („Przedstawiciele”) przed wszelkimi roszczeniami dochodzonymi przez osoby fizyczne lub prawne z tytułu domniemanego niewykonania jakiegokolwiek obowiązku określonego w ust. 9.3 i 9.4. 9.6.Na polecenie TiVo i z istotnej przyczyny Sprzedający odsunie danego członka personelu lub podwykonawcę Sprzedającego od wykonywania usług. 10. PRAWA DO OPRACOWAŃ Wszystkie dzieła autorskie, wynalazki, ulepszenia, opracowania i odkrycia (zwane dalej łącznie: „Opracowaniami”), stworzone, opracowane, dokonane lub odkryte przez Sprzedającego samodzielnie lub we współpracy z innymi osobami w toku świadczenia usług na podstawie niniejszych Warunków lub projektowania lub opracowywania Towarów, które mają zostać dostarczone na podstawie niniejszych Warunków, o ile takie projektowanie lub opracowywanie odbywa się na koszt TiVo, stanowią wyłączną własność TiVo. Sprzedający niniejszym automatycznie przenosi na TiVo wszystkie takie Opracowania, a także wszelkie związane z nimi prawa autorskie, patenty, tajemnice handlowe i inne prawa własności intelektualnej (zwane łącznie: „Prawami Własności Intelektualnej”) i zobowiązuje się ujawnić TiVo wszelkie istotne informacje i dane w odniesieniu do tychże. Sprzedający zobowiązuje się wspierać TiVo lub wskazany przez niego podmiot we właściwy sposób, także po zakończeniu świadczenia usług lub po wygaśnięciu niniejszego Zamówienia, w celu zabezpieczenia praw TiVo do Opracowań oraz wszelkich związanych z nimi Praw Własności Intelektualnej we wszystkich krajach, w tym m.in. do podpisania wszystkich dokumentów, jakie TiVo uzna za niezbędne celem ubiegania się i uzyskania takich praw oraz dokonania przeniesienia takich praw na TiVo. Sprzedający zapewni, że każda osoba zatrudniona przez Sprzedającego lub w inny sposób powiązana ze Sprzedającym w ramach dostarczania Towarów, które może prowadzić do powstania Opracowań, zawrze umowę, na mocy której osoba ta ujawni i przeniesie na Sprzedającego wszystkie Opracowania i związane z nimi Prawa Własności Intelektualnej oraz podpisze wszystkie dokumenty i wykona wszelkie czynności, jakie Sprzedający uzna za niezbędne celem zabezpieczenia swoich praw do powyższych. 11. PRAWA WŁASNOŚCI INTELEKTUALNEJ I ZWOLNIENIE Z ROSZCZEŃ 11.1. Sprzedający niniejszym potwierdza i zapewnia, że: (i) jest jedynym autorem Towarów i przysługują mu wszystkie autorskie prawa majątkowe i osobiste do Towarów; (ii) Towary i/lub Opracowania nie stanowią utworu zależnego ani plagiatu, ani w inny sposób nie naruszają praw osób trzecich lub obowiązujących przepisów; (iii) przysługują mu autorskie prawa majątkowe do Towarów i/lub Opracowań i nie są one w żaden sposób obciążone prawami osób trzecich, w szczególności jakakolwiek eksploatacja Towarów i/lub Opracowań nie wymaga zgody osoby trzeciej, jeżeli zaś zgoda taka jest wymagana, obowiązek jej uzyskania spoczywa na Sprzedającym. 11.2. Sprzedający udziela TiVo wszystkich praw niezbędnych TiVo do używania, zbywania, przekazywania i sprzedaży Towarów i/lub Opracowań określonych w niniejszym Zamówieniu oraz do wykonywania praw udzielonych na podstawie niniejszego Zamówienia. TiVo nie udziela Sprzedającemu żadnych licencji, zapewnień ani innych praw w związku z niniejszym Zamówieniem. 11.3. Sprzedający zapewnia, że ani sprzedaż, ani używanie Towarów i/lub Opracowań nie będzie naruszało żadnych polskich ani zagranicznych praw autorskich, patentów, znaków towarowych, zarejestrowanych wzorów lub jakichkolwiek innych Praw Własności Intelektualnej, niezależnie od tego, czy są one podobne do któregokolwiek z powyższych, czy też nie. 11.4. Na podstawie Zamówienia Sprzedający przenosi na TiVo nieograniczone w czasie i przestrzeni Prawa Własności Intelektualnej oraz upoważnia TiVo do używania i dysponowania Towarami i/lub Opracowaniami w kraju i za granicą na rzecz swoją i na rzecz osób trzecich, we wszystkich formach i na wszystkich polach eksploatacji, w tym m.in. na tych wymienionych w art. 50 i art. 74 Ustawy z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych (Dz. U. z 2006 r. nr 90, poz. 631, z późniejszymi zmianami) oraz znanymi w dniu podpisania Zamówienia. 11.5. W przypadku powstania nowych pól eksploatacji Towarów i/lub Opracowań Sprzedający zobowiązuje się przenieść na TiVo prawo do używania Towarów i/lub Opracowań na tych nowych polach eksploatacji w ramach wynagrodzenia otrzymanego na podstawie Zamówienia. 11.5. W przypadku powstania nowych pól eksploatacji Towarów i/lub Opracowań Sprzedający zobowiązuje się przenieść na TiVo prawo do używania Towarów i/lub Opracowań na tych nowych polach eksploatacji w ramach wynagrodzenia otrzymanego na podstawie Zamówienia. 11.6. Przeniesienie praw autorskich następuje w chwili powstania Towarów i/lub Opracowań lub dowolnej ich części. 11.7. Wynagrodzenie z tytułu przeniesienia Praw Własności Intelektualnej jest w całości ujęte w cenie Towarów (obejmuje wszystkie pola eksploatacji). 11.8. Prawo do udzielania zgody na wykonywanie zależnych praw autorskich przechodzi na TiVo w chwili powstania Towarów i/lub Opracowań, a Sprzedający przenosi na TiVo prawo do zezwalania osobom trzecim na wykonywanie takich praw. 11.9. Sprzedający zobowiązuje się nie kontrolować sposobu używania Towarów i/lub Opracowań i upoważnia TiVo do zmieniania Towarów i/lub Opracowań bez uprzedniej zgody Sprzedającego. 11.10. Strony postanawiają, że TiVo nie ma obowiązku rozpowszechniania Towarów i/lub Opracowań. 11.11. Strony postanawiają, że w przypadku wątpliwości co do zakresu przeniesienia praw autorskich do Towarów i/lub Opracowań, Zamówienie winno być interpretowane w taki sposób, że Strony zamierzały przenieść prawa w najszerszym możliwym zakresie, tak aby TiVo był uprawniony do używania i oferowania Towarów i/lub Opracowań w pełnej gamie i bez żadnego ograniczenia praw TiVo. 11.12. Sprzedający zobowiązuje się nie wykonywać przysługujących mu autorskich praw osobistych w odniesieniu do Towarów i/lub Opracowań i nieodwołalnie zezwala TiVo na wykonywanie wszelkich autorskich praw osobistych do Towarów i/lub Opracowań na rzecz i w imieniu Sprzedającego. 11.13. TiVo jest uprawniony do dokonywania zmian, tłumaczeń i adaptacji Towarów i/lub Opracowań i do korzystania z opracowań Towarów i/lub Opracowań, takich jak m.in. modyfikacje, lub do podejmowania innych działań w toku swojej działalności. 11.14. TiVo przysługuje prawo do używania dowolnych fragmentów Towarów i/lub Opracowań oraz do dysponowania nimi na polach eksploatacji, o których mowa w pkt. 11.4 powyżej. 11.15. TiVo przysługuje nieograniczone prawo do umieszczania wszystkich Towarów i/lub Opracowań lub ich części w innych dziełach, komunikatach lub bazach danych. 11.16. Upoważnienie przewidziane w art. 11 ust. 12-15 powyżej może być przenoszone przez TiVo na osoby trzecie wraz z niniejszym prawem, bez żadnych ograniczeń i zgód. 11.17. Wszystkie materiały, urządzenia i narzędzia, rysunki, specyfikacje i dane przekazane Sprzedającemu przez TiVo, wcześniejsze materiały i wszelkie prawa do wcześniejszych materiałów stanowią i pozostaną wyłączną własnością TiVo i muszą zostać zwrócone na żądanie TiVo, po zakończeniu realizacji lub wygaśnięciu Zamówienia. 11.18. Sprzedający zwolni TiVo, zaś na żądanie TiVo – obroni lub pozwoli mu na prowadzenie obrony TiVo i Przedstawicieli TiVo przed wszelkimi roszczeniami, zobowiązaniami, odszkodowaniami, stratami i wydatkami, w tym kosztami obsługi prawnej i kosztami procesowymi, wynikającymi z Towarów lub związanymi z Towarami dostarczonymi na podstawie niniejszego Zamówienia, w tym m.in.: (i) wszelkimi roszczeniami w związku ze śmiercią lub obrażeniami ciała jakiejkolwiek osoby, zniszczeniem lub uszkodzeniem mienia lub zanieczyszczeniem środowiska i wszelkimi wynikającymi z tego kosztami oczyszczania; (ii) wszelkimi roszczeniami wynikającymi z niedbalstwa, zaniechania lub umyślnego działania Sprzedającego lub dowolnych Przedstawicieli Sprzedającego; (iii) wszelkimi roszczeniami osób trzecich wobec TiVo wynikającymi z zarzutu, że Towary, wykonanie lub rezultaty usług lub jakiekolwiek inne produkty lub procesy dostarczone na podstawie niniejszego Zamówienia naruszają patent, prawo autorskie, znak towarowy, tajemnicę handlową lub inne prawo, w tym m.in. jakiekolwiek inne prawo własności, prawo do prywatności, prawo do wizerunku osoby trzeciej, niezależnie od tego, czy są one dostarczane samodzielnie, czy w połączeniu z innymi produktami, oprogramowaniem lub procesami; (iv) wszelkimi naruszeniami przepisów prawa przez Sprzedającego lub Przedstawicieli Sprzedającego oraz (v) wszelkimi naruszeniami niniejszego Zamówienia przez Sprzedającego lub Przedstawicieli Sprzedającego. Sprzedający nie zawrze ugody dotyczącej jakiegokolwiek takiego powództwa lub roszczenia bez uprzedniej pisemnej zgody TiVo. Sprzedający zobowiązuje się pokryć lub zwrócić wszelkie koszty poniesione przez TiVo w celu wyegzekwowania niniejszego zabezpieczenia, w tym koszty obsługi prawnej. 11.19. Sprzedający poprowadzi obronę lub (według wyboru TiVo) pomoże w prowadzeniu obrony w ramach jakiegokolwiek postępowania, które może zostać wszczęte w związku z powyższym. W przypadku takiego roszczenia lub powództwa Sprzedający niezwłocznie podejmie i wykona wszelkie działania (włączając w to pozyskanie wszelkich niezbędnych licencji, zgód lub zezwoleń, zmianę lub wymianę wszelkich naruszających pozycji) bez obciążania TiVo kosztami z tego tytułu, jakie będą niezbędne do zapobieżenia naruszeniom lub naprawienia (bez naruszania ogólnych funkcji lub działania) wszelkich naruszeń, przy czym Sprzedający nie będzie działał w sposób naruszający Prawa Własności Intelektualnej TiVo; Sprzedający będzie w każdym momencie działał w taki sposób, aby zminimalizować przerwy i zakłócenia w działalności TiVo. 11.20. W przypadku gdy używanie przez TiVo lub jego dystrybutorów, podwykonawców lub klientów jakichkolwiek Towarów i/lub Opracowań zakupionych od Sprzedającego będzie zabronione, zagrożone nałożeniem nakazu sądowego lub będzie przedmiotem jakiegokolwiek postępowania sądowego, Sprzedający na własny koszt (a) dostarczy zastępcze, jednakowe Towary i/lub Opracowania, które nie naruszają prawa albo (b) dokona modyfikacji Towarów i/lub Opracowań w taki sposób, aby nie naruszały one prawa, lecz pozostały jednakowe pod względem funkcjonalnym albo (c) uzyska dla TiVo, jego dystrybutorów, podwykonawców i klientów prawo dalszego używania Towarów i/lub Opracowań albo (d) jeżeli żadne z powyższych nie jest możliwe, zwróci wszystkie koszty naruszających Towarów i/lub Opracowań. 12. SIŁA WYŻSZA TiVo nie ponosi odpowiedzialności za brak odbioru wykonania usług lub przyjęcia dostawy Towarów, spowodowany okolicznościami pozostającymi poza kontrolą TiVo, które powodują, że takie wykonanie jest niemożliwe z handlowego punktu widzenia, obejmującymi m.in. siłę wyższą, pożar, powódź, kradzież, wojnę, zamieszki, embargo, działania władz cywilnych lub wojskowych, wypadek, trudności w pozyskaniu lub brak siły roboczej, brak możliwości pozyskania materiałów, sprzętu lub środków transportu. W przypadku gdy działanie TiVo jest usprawiedliwione powyższym, każda ze stron może wypowiedzieć niniejsze Zamówienie, zaś TiVo na swój koszt i ryzyko zwróci wszelkie otrzymane Towary do miejsca wysyłki. 13. NARZĘDZIA, POUFNOŚĆ I REKLAMA 13.1. Wszelkie specyfikacje, rysunki, schematy, informacje techniczne, dane, narzędzia, matryce, wzory, maski, sprzęt testowy lub inne materiały dostarczone lub opłacone przez TiVo: (i) są traktowane jako poufne; (ii) pozostają lub stają się własnością TiVo, zaś Sprzedającemu nie przysługują do nich prawa; (iii) będą wykorzystywane wyłącznie w celu wytwarzania Towarów lub świadczenia usług na rzecz TiVo; (iv) będą wyraźnie oznaczone jako własność TiVo i gdy nie będą używane, będą przechowywane oddzielnie od innych narzędzi, materiałów i danych Sprzedającego; (v) będą utrzymywane w dobrym stanie technicznym na koszt Sprzedającego i (vi) zostaną przesłane do TiVo niezwłocznie na jego żądanie, w dowolnym momencie lub niezwłocznie po zakończeniu realizacji usług lub dostawy Towarów. Sprzedający nie będzie ujawniał ani wykorzystywał żadnych informacji poufnych lub zastrzeżonych TiVo w jakimkolwiek innym celu, ani nie będzie ujawniał ich osobom trzecim, chyba że wymaga tego prawo, i w takim przypadku Sprzedający będzie dążył do zapewnienia maksymalnej ich poufności (w tym poprzez ewentualny nakaz zabezpieczający) i niezwłocznie powiadomi o tym TiVo, aby TiVo mógł również zabiegać o traktowanie ich w sposób poufny. 13.2. Sprzedający ubezpieczy mienie TiVo i odpowiada za wszelkie straty lub szkody powstałe w czasie, gdy mienie TiVo pozostawało w posiadaniu lub pod kontrolą Sprzedającego, z wyłączeniem zwykłego zużycia. 13.3. Sprzedającemu nie wolno publicznie posługiwać się nazwą i logo TiVo ani w inny sposób ujawniać istnienia lub treści niniejszego Zamówienia bez uprzedniej, pisemnej zgody TiVo. 14. OPAKOWANIE I WYSYŁKA 14.1. Wszystkie Towary zostaną przygotowane do wysyłki według zaleceń TiVo, jeśli zaś zalecenia takie nie zostały wydane – w sposób zgodny z dobrą praktyką handlową, akceptowalny przez zwykłych przewoźników i odpowiedni dla zapewnienia bezpiecznej dostawy. Poza spełnieniem wymogów określonych w ust. 5 (DOSTAWA), Sprzedający opatrzy każdy kontener niezbędnymi informacjami dotyczącymi podnoszenia, przeładowywania i transportu, numerem zamówienia, datą wysyłki oraz nazwą TiVo i Sprzedającego. 14.2. O ile w niniejszym dokumencie nie wskazano inaczej, wszystkie wysyłki odbywają się na zasadzie DDP (Incoterms 2010). Niezależnie od przeprowadzenia jakichkolwiek wcześniejszych kontroli Sprzedający ponosi wszelkie ryzyko utraty, uszkodzenia lub zniszczenia aż do ostatecznego odbioru przez TiVo. 15. CESJA; ZRZECZENIE SIĘ ROSZCZEŃ Sprzedający nie będzie delegował żadnych obowiązków ani dokonywał przeniesienia jakichkolwiek praw wynikających z niniejszego Zamówienia bez uprzedniej pisemnej zgody TiVo, zaś wszelkie takie próby delegowania lub dokonania przeniesienia będą nieskuteczne. Niniejsze Zamówienie obowiązuje i jest wiążące dla następców prawnych i cesjonariuszy TiVo bez ograniczeń. Zrzeczenie się roszczeń z tytułu niewykonania danego obowiązku wynikającego z niniejszego dokumentu lub brak egzekwowania przestrzegania jakiegokolwiek postanowienia lub warunku niniejszego Zamówienia nie stanowi zrzeczenia się jakiegokolwiek innego postanowienia lub warunku ani trwającego zrzeczenia się roszczeń. 16. NIEWYŁĄCZNY CHARAKTER UMOWY Niniejsza umowa nie ma charakteru wyłączności. TiVo może swobodnie zatrudniać inne podmioty celem dostarczania Towarów, które są takie same lub podobne do Towarów Sprzedającego. Sprzedający może swobodnie reklamować, oferować i dostarczać Towary na rzecz innych osób, do czego jest zachęcany, pod warunkiem jednak, że Sprzedający nie narusza niniejszego Zamówienia. 17. OGRANICZENIE ODPOWIEDZIALNOŚCI W maksymalnym dozwolonym przez prawo zakresie: 17.1. odpowiedzialność Tivo za jakiekolwiek domniemane lub faktyczne naruszenie niniejszego Zamówienia w żadnym wypadku nie będzie przekraczała łącznej ceny wynikającej z niniejszego Zamówienia; 17.2. Tivo w żadnym wypadku nie ponosi odpowiedzialności wobec Sprzedającego, przedstawicieli Sprzedającego ani osób trzecich za jakiekolwiek szkody uboczne, pośrednie, szczególne lub wynikowe powstałe w wyniku lub w związku z niniejszym Zamówieniem, niezależnie od tego, czy Tivo wiedział o możliwości powstania takiej szkody. 18. POTRĄCENIE Wszelkie roszczenia pieniężne należne obecnie lub w przyszłości od TiVo na podstawie niniejszego Zamówienia podlegają potrąceniu przez TiVo ze wszelkimi roszczeniami wzajemnymi wynikającymi z niniejszej lub jakiejkolwiek innej transakcji pomiędzy TiVo a Sprzedającym. 19. DALSZE OBOWIĄZYWANIE Wszelkie obowiązki i zobowiązania, które ze względu na swój charakter trwają po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia, pozostają w mocy po wygaśnięciu lub wypowiedzeniu niniejszego Zamówienia. 20. ROZDZIELNOŚĆ POSTANOWIEŃ W przypadku gdy jakiekolwiek postanowienie niniejszego Zamówienia zostanie uznane za nieważne, niezgodne z prawem lub niewykonalne, nie będzie miało to wpływu na ważność, zgodność z prawem i wykonalność pozostałych postanowień. 21. ZGODNOŚĆ Z PRZEPISAMI PRAWA 21.1. Postanowienia ogólne: Sprzedający będzie przestrzegał wszystkich obowiązujących przepisów prawa unijnego i polskiego, w tym m.in. wszystkich obowiązujących przepisów prawa, regulacji, rozporządzeń i zasad dotyczących zatrudnienia, podatków, środowiska, wywozu i wwozu. 21.2. Materiały niebezpieczne: Jeżeli Towary zawierają materiały niebezpieczne, Sprzedający oświadcza i zapewnia, że rozumie charakter wszelkich zagrożeń związanych z wytwarzaniem, przeładunkiem i transportem takich materiałów niebezpiecznych i należycie poinformował o takich zagrożeniach odpowiedni personel TiVo przed dostawą Towarów, w tym o odpowiednim sposobie obchodzenia się i transportu takich materiałów niebezpiecznych. 21.3. Cła: Na żądanie TiVo Sprzedający niezwłocznie przekaże mu świadectwo pochodzenia wszystkich Towarów oraz wszelkie wymagane dokumenty celne dla Towarów wytworzonych w całości lub w części poza terytorium Polski. 21.4. Sprzedający będzie przestrzegał wszystkich przepisów dotyczących odpadów i ochrony środowiska w związku z dostawą Towarów na podstawie niniejszego Zamówienia i jest w pełni zobowiązany zapewnić, że TiVo będzie mógł zastosować się do wszelkich przepisów dotyczących odpadów i ochrony środowiska po zakończeniu żywotności Towarów. 22. ZGODNOŚĆ Z WYMOGAMI RZĄDOWYMI W przypadku gdy Towary zamówione na podstawie niniejszego dokumentu zostają nabyte w celu wbudowania ich do produktów sprzedawanych rządowi USA lub innej jednostce rządowej, uznaje się, że do niniejszego zamówienia mają zastosowanie warunki, które muszą zostać wprowadzone do umowy lub umowy o podwykonawstwo na sprzedaż takich produktów na rzecz takiej jednostki. 23. ŚRODKI PRAWNE W przypadku gdy Sprzedający naruszy niniejsze Zamówienie, TiVo przysługują wszystkie środki wynikające z prawa powszechnego lub prawa słuszności. W przypadku zakupu Towarów jedynym środkiem przysługującym Sprzedającemu w przypadku naruszenia niniejszego Zamówienia przez TiVo jest prawo dochodzenia odszkodowania w wysokości równej różnicy pomiędzy ceną rynkową w momencie naruszenia a ceną zakupu określoną w niniejszym Zamówieniu. Nie stosuje się alternatywnych metod wyceny szkód. Sprzedającemu nie przysługuje prawo odsprzedaży Towarów na rachunek TiVo w przypadku niesłusznego odrzucenia, cofnięcia odbioru, niedokonania zapłaty lub odrzucenia przez TiVo, zaś każda taka odsprzedaż będzie odbywała się na rachunek Sprzedającego. 24. ZARZĄDZENIE TYMCZASOWE I NAKAZ SPEŁNIENIA OKREŚLONYCH ŚWIADCZEŃ Sprzedający przyjmuje do wiadomości i rozumie, że obowiązki i zobowiązania Sprzedającego wynikające z niniejszego Zamówienia mają wyjątkowy, intelektualny charakter, nadający im szczególną wartość. Naruszenie przez Sprzedającego któregokolwiek z obowiązków określonych w niniejszym Zamówieniu spowoduje nieodwracalną i trwałą szkodę TiVo, dla której nie będzie istniał adekwatny środek prawny, a w przypadku takiego naruszenia TiVo będzie uprawniony do uzyskania zarządzenia tymczasowego bez złożenia zabezpieczenia pieniężnego lub nakazu spełnienia określonych świadczeń. 25. PRAWO WŁAŚCIWE Niniejsze Zamówienie winno być interpretowane zgodnie z prawem polskim, zaś spory podlegają prawu polskiemu. Strony niniejszym wyraźnie wyłączają zastosowanie Konwencji Narodów Zjednoczonych o umowach międzynarodowej sprzedaży towarów i nie ma ona zastosowania do warunków niniejszego Zamówienia. Wszelkie spory wynikające z niniejszego Zamówienia lub związane z nim będą ostatecznie rozstrzygane zgodnie z Regulaminem Arbitrażu Sądu Arbitrażowego przy Krajowej Izbie Gospodarczej, obowiązującym w dniu wszczęcia postępowania przez arbitra lub arbitrów wyznaczonych zgodnie z tym Regulaminem. Siedzibą lub miejscem prowadzenia postępowania arbitrażowego będzie m.st. Warszawa. Językiem postępowania arbitrażowego będzie język angielski. Wykonalność orzeczenia może zostać stwierdzona przez dowolny właściwy sąd. 26. WŁAŚCIWA WERSJA JĘZYKOWA Niniejsze Warunki zostały sporządzone w angielskiej i polskiej wersji językowej. W przypadku rozbieżności – wersja polska jest wersją wiążącą. |
TiVo Poland Standard Terms And Conditions Of Sale – Middleware
Effective July 1st 2019
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Buyer personnel or representatives who will be designated by Buyer to consult with TiVo on a regular basis in connection with the Services and provide TiVo with documentation or other information necessary to perform the Services; and (ii) access to Buyer’s premises and appropriate systems and/or workspace for TiVo personnel at Buyer’s premises as necessary for performance of those portions of the Services to be performed at Buyer’s premises.
Effective January 7th 2019 to July 1st 2019
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Buyer personnel or representatives who will be designated by Buyer to consult with TiVo on a regular basis in connection with the Services and provide TiVo with documentation or other information necessary to perform the Services; and (ii) access to Buyer’s premises and appropriate systems and/or workspace for TiVo personnel at Buyer’s premises as necessary for performance of those portions of the Services to be performed at Buyer’s premises.
Terms and Conditions for Metadata License and Service Agreement (2019)
Effective August 13th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective July 11th 2019 to August 13th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective May 16th 2019 to July 11th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective March 13th 2019 to May 16th 2019
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Table of Contents
These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective March 13th 2019 to March 13th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective March 13th 2019 to March 13th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective January 15th 2019 to March 13th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Licensor”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Licensor and Licensee enter into this Agreement as of the Effective Date set forth in the Order Form and agree as follows:
within thirty (30) days of the end of the applicable time period for which payment is due (e.g. if a monthly License Fee is due then Licensee shall pay Licensor such fee each month within thirty (30) days of the end of each month). The API Usage Fees shall be paid by Licensee to Licensor within thirty (30) days of delivery of the applicable monthly invoice from Licensor. Licensee shall also pay any transaction fees related to such payments, including returned check fees. All amounts paid to Licensor under this Agreement are nonrefundable.
(or such other website as Licensor shall notify you of from time to time (e-mail is sufficient)), as applicable, will supersede all previous versions. By using any Content subsequent to publication of modifications to these Terms and Conditions and the Additional Terms, you are automatically bound by and subject to the full language of the most current Terms and Conditions and Additional Terms, as revised. Except for changes made by Licensor as provided in the first three sentences of this Section 14.3, any other modification, alteration, waiver or change in any of the terms of this Agreement shall be valid or binding upon the Parties hereto unless made in writing and duly executed by both of the Parties hereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Effective January 7th 2019 to January 15th 2019
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These Terms and Conditions for Data License and Service Agreement and all appendices, exhibits and attachments (collectively, the “Terms and Conditions”) are by and between Rovi Data Solutions, Inc., a Delaware company with headquarters at 2160 Gold Street, San Jose, CA 95002 (“Rovi”), and the Licensee named in the Order Form (each a “Party” and collectively the “Parties”). By signing the Order Form, Rovi and Licensee agree as follows:
“Agreement” shall mean the Data License and Service Agreement, including these Terms and Conditions and the Order Form.
“Data” shall mean the particular Rovi database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content,” including Updates to Data and the table structures and arrangement of and correlations within and among the data elements, but excluding any Third Party Materials.
“Images” shall mean the (i) images, cover art (e.g., album cover art or box cover art), rich media and other non-textual data which Rovi receives from entertainment product manufacturers and other industry sources and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost and (ii) if the database(s) expressly selected for license to Licensee in the section of the Order Form titled “Rovi Content” includes any Athlete Images content, then the term “Images” shall also include such Athlete Images content. The term Images includes Updates to Images.
“License Fee” shall have the meaning set forth in the Order Form.
“Licensee” shall have the meaning set forth in the Order Form.
“Licensee Property” shall mean Licensee’s products and services which shall be at all times exclusively (1) owned, controlled and operated by Licensee and (2) Licensee branded (i.e. not co-branded or white labeled).
“Order Form” shall mean the order form signed by such Licensee and Rovi, which reference these online Terms and Conditions.
“Permitted Use” shall mean, (i) the display of the Data (other than Rovi’s identification numbers included in the Data) on the Licensee Property solely in connection with the sale and promotion by Licensee on the licensee Property of music, movies, television programs, video games and/or books, as applicable, directly corresponding to the displayed Data and (ii) Internal use by Licensee of Data (including such Rovi identification numbers) solely to reconcile and match Licensee’s product catalogue to the Data solely to support the foregoing permitted use in clause (i).
“Rovi Content” shall mean the Data and Third Party Materials selected in the Order Form.
“Rovi Marks” shall mean those trademarks, service marks, logos and other distinctive brand features of Rovi or its affiliated entities or licensors as designated by Rovi from time to time.
“Rovi Materials” shall mean Rovi Content and the Rovi Marks.
“Take Down Notice(s)” shall mean any take-down request, claim of infringement or objection to or request to limit or prohibit the continued use and/or publication received from third parties regarding items appearing in the Rovi Materials.
“Term” shall have the meaning set forth in the Order Form.
“Territory” shall have the meaning set forth in the Order Form.
“Third Party Materials” shall mean the Images and Updates to the foregoing. Additionally, the term Third Party Materials includes, to the extent the Rovi Material includes (i) any non-United States Rovi Video content, the portions of Rovi Content consisting of the air time, air date and other scheduling information relating to television programming originating, broadcasted or distributed outside of the United States and Updates thereto; and (ii) Audio Samples, the Audio Sample Service and Updates thereto.
Rovi Data Solutions, Inc. 2160 Gold Street San Jose, CA 95002 Attn: General Counsel E-mail: legalnotices@tivo.com | With Copy To: Rovi Data Solutions, Inc. 2233 N. Ontario Street Burbank, CA 91504 Attn: Legal |
Metadata Additional Terms and Conditions (2019)
Effective January 15th 2019
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Effective January 7th 2019 to January 15th 2019
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(i) Except with respect to (i) the first sentence of Section 5.2 of the Terms and Conditions, (ii) Section 1(a) hereof and (iii) the first sentence of Section 4.4 of the Audio Sample Terms, if applicable, the term “Third Party Materials” as used in the Agreement (including, for the avoidance of doubt, these terms) shall include “Excerpts and Updates thereto”. “Excerpts” shall mean the passages and/or extracts from third party publications which Rovi regularly compiles and provides to its licensees to the extent included with the Rovi Content expressly selected in the Order Form, subject to applicable approvals from third parties, at no cost.
(ii) Display Excerpts on the Licensee Property solely in connection with criticism, commentary, news reporting, teaching, scholarship or research that constitutes fair use under the laws and regulations of the United States.
(i) Illegal gambling
(ii) Adult only content
(iii) Tobacco products
(iv) Firearms
(v) Extreme fighting sports events (e.g. ultimate fighting, cage fighting)
(vi) Habit forming or illegal drugs
(vii) “900” or “976” numbers that bill the caller (e.g. sexually explicit or intimate phone services, phone services directed primarily at children)
TiVo Trademark Usage Guidelines
Certain Applicable Laws, Regulations and Requirements
Effective September 28th 2022
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Effective May 13th 2019 to September 28th 2022
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Effective April 30th 2019 to May 13th 2019
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Effective April 30th 2019 to April 30th 2019
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TiVo Advertising Guidelines
Effective March 27th 2023
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- Advertisements must not contain false, misleading, fraudulent, or deceptive claims, indications, presentations or content, including but not limited to “fake news,” mis-information, or dis-information. You must have evidence in support of your advertising claims where this is required by applicable law or self-regulatory guidance.
- Advertisements must be recognizable as an ad for and clearly represent the company, product, service, or brand that is being advertised. When addressing a German audience, you shall identify content as an ad in German language (“Werbung”/”Anzeige”). Products and services promoted in the ad copy must be clearly represented, and the destination site must not offer or link to any prohibited product or service.
- Advertisements must not offer, promote or link to the following prohibited products or services: illegal narcotics (and in the UK and EEA or other jurisdictions where this is illegal, prescription only medicines); alcohol; tobacco products (which includes, without limitation, cigarettes, e-cigarettes, vaping or other products that contain nicotine); drug or tobacco products or paraphernalia; firearms, weapons, ammunition, explosives, or fireworks; adult products or services, or products or services of an inherently sexual nature; products or services designed to violate or bypass copyright or other intellectual property right restrictions; counterfeit products; products or services that are harmful, threatening, harassing, defamatory, prejudicial, derogatory, offensive to TiVo's or third party's products and services or that could compromise their reputation or invasive of another’s privacy or right of publicity; gambling, sweepstakes, and wagering products, fortune-telling, psychic services, astrologist services or services in jurisdictions where such products or services are prohibited by applicable law; products or services that are directly competitive with TiVo’s Products; and products or services, the sale or advertising of which violates any applicable law.
- Advertisements must be readily recognisable as such and must comply with all applicable advertising laws and regulations, including self-regulatory guidance (including, without limitation and as applicable, the rules and guidelines from the French advertising self-regulatory organization (the “ARPP”) and the Codes of Conduct of the German Advertising Standards Council (“Deutscher Werberat”)).
- Advertisements must not: use techniques which exploit the possibility of conveying a message subliminally or surreptitiously; prejudice the interests of consumers; prejudice respect for the image of women and/or for human dignity; be immoral or contrary to the sense of common decency, include hate speech; discriminate against, tolerate discrimination against, or promote discrimination against, any individual or group (including, without limitation, on grounds of race, ethnicity, nationality, religion, gender, age, disability or sexual orientation); incite violence, or hatred; encourage conduct that violates any applicable law or regulatory policies or guidelines; infringe upon intellectual property rights, personal rights, or proprietary rights or other legal rights under applicable law; contain nudity, depict people in sexually explicit or suggestive positions, or contain content of an inherently sexual nature that is inappropriate for a general viewing audience (or which aims to reduce a person to a sexual object); contain obscene language; promote or display excessive violence; or contain content that harms children or young people mentally or physically, or which creates fear or is instrumental in causing misfortune or suffering.
- Advertisements must not include any material which would be a criminal offence, including under laws relating to terrorism, child sexual exploitation and xenophobia.
- Advertisements must not contain any material likely to offend the religious, philosophical or political convictions of the viewers.
- Advertisements must not encourage behaviours that are prejudicial to health or safety or that affects the protection of the environment.
- Advertisements must not contain any statement of a comparative nature or capable of creating confusion nor contain false, deceptive or misleading claims or statements about the products/services advertised or about their competitors.
- Advertisements must not contain third party materials (meaning images, either still or in motion, featuring third party individuals) unless a third party's written permission for such use has been collected.
- Advertisements must not promote goods and/or services that have a negative impact on the environment, in particular in terms of greenhouse gas emissions, damage to biodiversity and consumption of natural resources over their entire life cycle; present the environmental impact of the same goods or services favourably (“green washing”); encourage excessive consumption or consumption that is contrary to the principles of the circular economy; or encourage the wastefulness or the degradation of products in normal working conditions and to prevent their re-use or reutilisation.
- Advertisements must not; directly encourage minors, which for the purpose of these guidelines means users below the age of 18, to purchase or rent goods or services in a manner which exploits their inexperience or credulity; directly encourage minors to persuade their parents or others to purchase or rent goods or services; exploit the trust of minors in parents, teachers or others; and/or unreasonably show minors in dangerous situations. Minors must be protected from restricted materials, therefore, advertisements must not include material that could impair the physical, mental or moral development of minors. In Germany advertisers must comply with the relevant articles on the protection of minors in advertising (and teleshopping) of the German Interstate Treaty on the Protection of Human Dignity and the Protection of Minors in Broadcasting and in Telemedia (“Jugendmedienschutz-Staatsvertrag – JMStV”).
- Advertisements promoting food or drink must not encourage un-healthy eating habits such as excessive consumption. Advertisements promoting HFSS food or drink (high in fat, salt or sugar) must not specifically target or appeal to minors; suggest HFSS food or drink is an appropriate substitute in preference of a healthier alternative; or feature a specific call to purchase or promotional offer which is not presented in a socially responsible manner (for instance by promoting the purchase of excessive quantities). Advertisements promoting HFSS food or drink must contain the health warnings required by the applicable laws and regulations.
- Advertisements must run in a language that is relevant to the language used on the TiVo products or services and/or its target audience and as otherwise required by applicable law.
- TiVo must establish restrictions or prohibitions in certain jurisdictions on ads for certain categories of products and services or that include certain content which must be required by applicable laws or self-regulatory guidelines.
- In Spain, advertisements must not enable the installation of third party applications.
- Advertisements must not offer or link to search functionalities.
- Advertisements must not collect personally identifiable information, including, but not limited to, IP Addresses, or enable RFI request for information data collection capabilities without express prior written approval from TiVo. Ads must not download or install executable code.
- Advertisements must not contain Easter eggs or any hidden functionality.
- Advertisements may include pixels or other measurement technologies and may use IP addresses solely for the purposes of measuring the delivery of the advertisement (unless (i) TiVo confirms that the IP address can be used for personalization including targeting and (ii) the IP address is processed under the agreed Data Processing Agreement). No other pixels, third party tags or software development kits must be used or included in the advertisements except with prior written approval and certification by TiVo.
- TiVo reserves the right to review the source code used in advertisements for the sole purpose of ensuring compliance with these guidelines.
- Advertisements must not contain false, misleading, fraudulent, or deceptive claims or content, including but not limited to “fake news”, mis-information, or dis-information. You must have evidence in support of your advertising claims where this is required by applicable law or self-regulatory guidance.
- Advertisements must be recognizable as an ad for and clearly represent the company, product, service, or brand that is being advertised. Products and services promoted in the ad copy must be clearly represented, and the destination site may not offer or link to any prohibited product or service.
- Advertisements may not offer, promote or link to the following prohibited products or services: illegal narcotics; alcohol; tobacco products (which includes, without limitation, e-cigarettes, vaping or other products that contain nicotine); drug or tobacco paraphernalia; firearms, weapons, ammunition, explosives, or fireworks; adult products or services, or products or services of an inherently sexual nature; products or services designed to violate or bypass copyright or other intellectual property right restrictions; counterfeit products; products or services that are harmful, threatening, harassing, defamatory, or invasive of another’s privacy or right of publicity; gambling, sweepstakes, and wagering products or services in jurisdictions where such products or services are prohibited by applicable law; products or services that are directly competitive with TiVo’s Products; and products or services the sale or advertising of which violates any applicable law.
- Advertisements must comply with all applicable advertising laws and regulations, including self-regulatory guidance.
- Advertisements may not: include hate speech; discriminate against, tolerate discrimination against, or promote discrimination against, any individual or group (including, without limitation, on grounds of race, ethnicity, religion, gender, age, disability or sexual orientation); encourage conduct that violates any applicable law or regulatory policies or guidelines; infringe upon intellectual property rights, personal rights, or proprietary rights or other legal rights under applicable law; contain nudity, depict people in sexually explicit or suggestive positions, or contain content of an inherently sexual nature that is inappropriate for a general viewing audience (or which aims to reduce a person to a sexual object); contain obscene language; promote or display excessive violence; or contain content that harms children or young people mentally or physically, or which creates fear or is instrumental in causing misfortune or suffering.
Effective December 17th 2021 to March 27th 2023
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Effective August 6th 2019 to December 17th 2021
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- employ any symbol, language, music, gesture, entertainment figure, group or character that is intended to appeal primarily to persons below the legal purchase age
- portray, encourage or condone drunk driving
- depict situations where alcohol is consumed in excess
- portray persons in a state of intoxication
- refer to any intoxicating effect that the product may produce
- associate or portray alcohol during before or during activities that require a high degree of alertness or coordination.
- portray or encourage the use of alcohol products by persons who are, or appear to be, below the legal drinking age
- Advertising that states (or implies) superiority/exclusivity
- Advertising that is disparaging to another religion
- Advertising that proselytizes sectarian doctrine or dogma
- Advertising that solicits funds
- Advertising that uses religious imagery
- Those containing weapons (e.g., firearms, crossbows)
- Those offering free firearms, with or without the purchase of other items
- Those promoting gun shows
- Those for stores or retail establishments that sell guns as the majority of their business
- Those promoting the sale of fireworks
- Those promoting the sale of ammunition
- Those promoting the sale of pepper spray
- All charges per use as well as the cost of any products or special services must be clearly disclosed.
- Sponsorship identification must be clear and conspicuous. The sponsor’s business address or business phone number or website must be disclosed.
- The underlying information or telephone programming must not contain false or misleading information.
- The ad must not be sexual in nature.
- Advertisements for sexually-themed personal services are prohibited.
- Advertisements must contain disclosure that charges will be incurred.
- Advertisements must contain a sponsorship tag.
- Advertisements for such services must contain a statement that such services are for adults “18 or older”; and disclose all material terms, specifically fees.
- State lottery on (a) a system located in that state, or in another state that conducts a state lottery, or (b) a system that is integrated with a cable system in a state that conducts a lottery if the system is technically unable to terminate the transmission to other states
- Lotteries or similar schemes which are lawful in the state in which it is conducted and which is conducted by a non-profit or government organization
- Gaming conducted pursuant to the Indian Gaming Regulatory Act
- Advertisements for casinos or for hotels and resorts that have casino facilities
- Advertisements for sports betting facilities and online sports betting services
- Advertisements for online horse racing services that are duly licensed to conduct online horse racing services by the states in which they are located
- Advertisements for online gaming services that are operated by owners of US based brick and mortar casinos (and/or the affiliates of such casino owners) that are duly licensed to conduct online gaming services by the states in which they are located
Effective April 30th 2019 to August 6th 2019
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- employ any symbol, language, music, gesture, entertainment figure, group or character that is intended to appeal primarily to persons below the legal purchase age
- portray, encourage or condone drunk driving
- depict situations where alcohol is consumed in excess
- portray persons in a state of intoxication
- refer to any intoxicating effect that the product may produce
- associate or portray alcohol during before or during activities that require a high degree of alertness or coordination.
- portray or encourage the use of alcohol products by persons who are, or appear to be, below the legal drinking age
- Advertising that states (or implies) superiority/exclusivity
- Advertising that is disparaging to another religion
- Advertising that proselytizes sectarian doctrine or dogma
- Advertising that solicits funds
- Advertising that uses religious imagery
- Those containing weapons (e.g., firearms, crossbows)
- Those offering free firearms, with or without the purchase of other items
- Those promoting gun shows
- Those for stores or retail establishments that sell guns as the majority of their business
- Those promoting the sale of fireworks
- Those promoting the sale of ammunition
- Those promoting the sale of pepper spray
- All charges per use as well as the cost of any products or special services must be clearly disclosed.
- Sponsorship identification must be clear and conspicuous. The sponsor’s business address or business phone number or website must be disclosed.
- The underlying information or telephone programming must not contain false or misleading information.
- The ad must not be sexual in nature.
- Advertisements for sexually-themed personal services are prohibited.
- Advertisements must contain disclosure that charges will be incurred.
- Advertisements must contain a sponsorship tag.
- Advertisements for such services must contain a statement that such services are for adults “18 or older”; and disclose all material terms, specifically fees.
- State lottery on (a) a system located in that state, or in another state that conducts a state lottery, or (b) a system that is integrated with a cable system in a state that conducts a lottery if the system is technically unable to terminate the transmission to other states
- Lotteries or similar schemes which are lawful in the state in which it is conducted and which is conducted by a non-profit or government organization
- Gaming conducted pursuant to the Indian Gaming Regulatory Act
- Advertisements for casinos or for hotels and resorts that have casino facilities
- Advertisements for sports betting facilities and online sports betting services
- Advertisements for online horse racing services that are duly licensed to conduct online horse racing services by the states in which they are located
- Advertisements for online gaming services that are operated by owners of US based brick and mortar casinos (and/or the affiliates of such casino owners) that are duly licensed to conduct online gaming services by the states in which they are located
Effective April 30th 2019 to April 30th 2019
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Table of Contents
- employ any symbol, language, music, gesture, entertainment figure, group or character that is intended to appeal primarily to persons below the legal purchase age
- portray, encourage or condone drunk driving
- depict situations where alcohol is consumed in excess
- portray persons in a state of intoxication
- refer to any intoxicating effect that the product may produce
- associate or portray alcohol during before or during activities that require a high degree of alertness or coordination.
- portray or encourage the use of alcohol products by persons who are, or appear to be, below the legal drinking age
- Advertising that states (or implies) superiority/exclusivity
- Advertising that is disparaging to another religion
- Advertising that proselytizes sectarian doctrine or dogma
- Advertising that solicits funds
- Advertising that uses religious imagery
- Those containing weapons (e.g., firearms, crossbows)
- Those offering free firearms, with or without the purchase of other items
- Those promoting gun shows
- Those for stores or retail establishments that sell guns as the majority of their business
- Those promoting the sale of fireworks
- Those promoting the sale of ammunition
- Those promoting the sale of pepper spray
- All charges per use as well as the cost of any products or special services must be clearly disclosed.
- Sponsorship identification must be clear and conspicuous. The sponsor’s business address or business phone number or website must be disclosed.
- The underlying information or telephone programming must not contain false or misleading information.
- The ad must not be sexual in nature.
- Advertisements for sexually-themed personal services are prohibited.
- Advertisements must contain disclosure that charges will be incurred.
- Advertisements must contain a sponsorship tag.
- Advertisements for such services must contain a statement that such services are for adults “18 or older”; and disclose all material terms, specifically fees.
- State lottery on (a) a system located in that state, or in another state that conducts a state lottery, or (b) a system that is integrated with a cable system in a state that conducts a lottery if the system is technically unable to terminate the transmission to other states
- Lotteries or similar schemes which are lawful in the state in which it is conducted and which is conducted by a non-profit or government organization
- Gaming conducted pursuant to the Indian Gaming Regulatory Act
- Advertisements for casinos or for hotels and resorts that have casino facilities
- Advertisements for sports betting facilities and online sports betting services
- Advertisements for online horse racing services that are duly licensed to conduct online horse racing services by the states in which they are located
- Advertisements for online gaming services that are operated by owners of US based brick and mortar casinos (and/or the affiliates of such casino owners) that are duly licensed to conduct online gaming services by the states in which they are located
TiVo Unpermitted Video Content Guidelines
Effective September 9th 2022
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- “Direct on-air sales programming” that includes the direct on-air marketing, offering for sale and/or sales of products and/or services, including home shopping, infomercials and direct response advertising, regardless of the length of such programming, except that direct on-air sales programming shall not include regularly scheduled commercial announcement time (i.e., the commercial announcements distributed throughout the Service during other programming that are not greater than sixty (60) seconds or less in length and primarily used for promotional announcements or third party advertising of products and services)
- “800”, “900” or “976” telephone services or any other promotion or services that bill a caller for placing or confirming the call (other than for the telephone company’s cost of the call), that relate directly or indirectly to gambling, the occult, astrological, psychic, sexual or romantic activities, or other adults-only services, or that are directed at children
- Paid religious programming or programming that solicits or preaches
- Hate-related (e.g., racial, religious, ethnic, etc.) statements or illustrations
- Programming that has received, or had it been rated would have received, a “TV-MA” rating as defined by the TV Parental Guidelines, an “X” or “NC-17” rating by the Motion Picture Association of America, or a comparable rating under any successor or other industry ratings system(s) hereafter adopted by the U.S. cable television industry
- Blackouts or content unavailable to end users of TiVo products
- Any programming involving the unauthorized or unapproved use of a third party’s trademarks, publicity rights or other intellectual property
- Any programming that is subject to a complaint from any TiVo business customer
Effective May 13th 2019 to September 9th 2022
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- “Direct on-air sales programming” that includes the direct on-air marketing, offering for sale and/or sales of products and/or services, including home shopping, infomercials and direct response advertising, regardless of the length of such programming, except that direct on-air sales programming shall not include regularly scheduled commercial announcement time (i.e., the commercial announcements distributed throughout the Service during other programming that are not greater than sixty (60) seconds or less in length and primarily used for promotional announcements or third party advertising of products and services)
- “800”, “900” or “976” telephone services or any other promotion or services that bill a caller for placing or confirming the call (other than for the telephone company’s cost of the call), that relate directly or indirectly to gambling, the occult, astrological, psychic, sexual or romantic activities, or other adults-only services, or that are directed at children
- Paid religious programming or programming that solicits or preaches
- Hate-related (e.g., racial, religious, ethnic, etc.) statements or illustrations
- Programming that has received, or had it been rated would have received, a “TV-MA” rating as defined by the TV Parental Guidelines, an “X” or “NC-17” rating by the Motion Picture Association of America, or a comparable rating under any successor or other industry ratings system(s) hereafter adopted by the U.S. cable television industry
- Blackouts or content unavailable to end users of TiVo products
- Any programming involving the unauthorized or unapproved use of a third party’s trademarks, publicity rights or other intellectual property
- Any programming that is subject to a complaint from any TiVo business customer
Effective April 30th 2019 to May 13th 2019
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- “Direct on-air sales programming” that includes the direct on-air marketing, offering for sale and/or sales of products and/or services, including home shopping, infomercials and direct response advertising, regardless of the length of such programming, except that direct on-air sales programming shall not include regularly scheduled commercial announcement time (i.e., the commercial announcements distributed throughout the Service during other programming that are not greater than sixty (60) seconds or less in length and primarily used for promotional announcements or third party advertising of products and services)
- “800”, “900” or “976” telephone services or any other promotion or services that bill a caller for placing or confirming the call (other than for the telephone company’s cost of the call), that relate directly or indirectly to gambling, the occult, astrological, psychic, sexual or romantic activities, or other adults-only services, or that are directed at children
- Paid religious programming or programming that solicits or preaches
- Hate-related (e.g., racial, religious, ethnic, etc.) statements or illustrations
- Programming that has received, or had it been rated would have received, a “TV-MA” rating as defined by the TV Parental Guidelines, an “X” or “NC-17” rating by the Motion Picture Association of America, or a comparable rating under any successor or other industry ratings system(s) hereafter adopted by the U.S. cable television industry
- Blackouts or content unavailable to end users of TiVo products
- Any programming involving the unauthorized or unapproved use of a third party’s trademarks, publicity rights or other intellectual property
- Any programming that is subject to a complaint from any TiVo business customer
TiVo Video on Demand (VOD) Content Metadata Specification
TiVo Linear Content Metadata Specification
TiVo Ratings Specification
TiVo Content Delivery Specification
TiVo Video Service – Content Partner Agreement Exhibits
Effective February 7th 2020 to July 10th 2024
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Effective September 5th 2019 to February 7th 2020
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Effective May 28th 2019 to May 28th 2019
DownloadTable of Contents
Effective May 21st 2019 to May 28th 2019
DownloadTable of Contents
Effective May 17th 2019 to May 21st 2019
DownloadTable of Contents
Effective May 17th 2019 to May 17th 2019
DownloadTable of Contents
Effective May 15th 2019 to May 17th 2019
DownloadTable of Contents
Effective May 13th 2019 to May 15th 2019
DownloadTable of Contents
Effective April 30th 2019 to May 13th 2019
DownloadTable of Contents
Effective April 30th 2019 to April 30th 2019
DownloadTable of Contents
Effective April 30th 2019 to April 30th 2019
DownloadTable of Contents
Effective April 30th 2019 to April 30th 2019
DownloadTable of Contents
Effective April 30th 2019 to April 30th 2019
DownloadTable of Contents
Content Partner Reporting Requirements
TiVo Advertising Delivery Specification
TiVo Content Metadata Specification for Video Service Image Assets
TiVo + User Agreement
Effective January 25th 2021
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- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, seeTiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 ( or 1-877-531-4567 for Canada) or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars (or Canadian Dollars on TiVo.com/ca)
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486 (1-877-531-4567 FOR CANADA). IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective May 5th 2020 to January 25th 2021
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- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Stream 4K, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, seeTiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others access to the remote or your account password.
- Some TiVo products have enhanced functionality based upon third-party apps or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo product or service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Until you cancel a monthly or annual (or other recurring) TiVo service subscription by calling customer service at 1-877-367-8486 ( or 1-877-531-4567 for Canada) or by visiting tivo.com, your subscription automatically will renew (on a month-to-month basis for a monthly TiVo service subscription, or on a year-to-year basis for an annual TiVo service subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same service fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual or other periodic TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo service subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo service features that we make generally available to all customers who have activated a TiVo service subscription for that same TiVo product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo service. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality which are not made generally available to all customers who have activated TiVo service on a particular TiVo product.
- Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo products and/or TiVo service subscriptions when you agree to subscribe to the TiVo service for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo service before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscriptions services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by TiVo products without prior notice to you.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo service are eligible for this offer (so renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
- By subscribing to the TiVo service or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo service fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo service subscription in January is for the TiVo service in the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars (or Canadian Dollars on TiVo.com/ca)
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486 (1-877-531-4567 FOR CANADA). IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN BINDING ARBITRATION OR SMALL CLAIMS COURT. WE HAVE DESIGNED THIS DISPUTE RESOLUTION PROVISION TO MAKE THE PROCESS AS CONVENIENT AND COST-EFFECTIVE FOR OUR CUSTOMERS (AND US) AS POSSIBLE. THE ARBITRATION PROCESS CAN BE A FASTER, SIMPLER, LESS FORMAL, AND LESS EXPENSIVE ROUTE THAN FILING A LAWSUIT AND GOING TO COURT. IN ARBITRATION, YOU STILL ARE ENTITLED TO A FAIR HEARING, BUT A NEUTRAL ARBITRATOR (AND NOT A JUDGE OR JURY) WILL DETERMINE YOUR RIGHTS. ARBITRATOR DECISIONS ARE FINAL, AS ENFORCEABLE AS ANY COURT ORDER, AND SUBJECT ONLY TO LIMITED REVIEW BY A COURT. IF YOU WOULD PREFER NOT TO ARBITRATE, YOU STILL CAN CHOOSE TO BRING A DISPUTE IN SMALL CLAIMS COURT. MANDATORY ARBITRATION: WE EACH AGREE TO RESOLVE ANY DISPUTE ARISING OUT OF OR RELATED IN ANY WAY TO THIS AGREEMENT (AND TIVO PRODUCTS OR SERVICES) EXCLUSIVELY BY INDIVIDUAL BINDING ARBITRATION (WITH "DISPUTE" TO BE GIVEN THE BROADEST POSSIBLE MEANING), AND WE EACH AGREE TO GIVE UP THE RIGHT TO HAVE A DISPUTE DECIDED BY A JURY. WE EACH RETAIN THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO PREVENT (1) THE ACTUAL OR THREATENED INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS AND (2) ANY UNAUTHORIZED USE, PIRACY OR THEFT.
INFORMAL DISPUTE RESOLUTION: WE EACH MUST TRY IN GOOD FAITH FOR 15 DAYS TO RESOLVE INFORMALLY ANY DISPUTE BEFORE STARTING ARBITRATION. A PARTY WHO INTENDS TO INITIATE ARBITRATION MUST FIRST SEND THE OTHER AN EMAIL WITH: (1) A "NOTICE OF DISPUTE" IN THE SUBJECT LINE OF THE EMAIL; AND (2) A REASONABLY DETAILED DESCRIPTION OF THE NATURE AND BASIS OF THE DISPUTE, AS WELL AS THE RELIEF SOUGHT, IN THE BODY OF THE EMAIL. ONLY EMAILS THAT COMPLY WITH THE FOREGOING WILL TRIGGER THE START OF THE 15-DAY INFORMAL DISPUTE RESOLUTION PROCESS. SEND YOUR NOTICE TO DISPUTENOTICE@TIVO.COM, AND WE WILL SEND OURS TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ACCOUNT. A TIVO REPRESENTATIVE WILL CONTACT YOU TO TRY TO INFORMALLY RESOLVE THE DISPUTE. IF WE DO NOT REACH AN AGREEMENT TO RESOLVE THE DISPUTE WITHIN 15 DAYS AFTER THE DATE THE INITIAL NOTICE WAS SENT, THEN EITHER OF US MAY START ARBITRATION IN THE MANNER DESCRIBED BELOW. ARBITRATION PROCESS: THE AMERICAN ARBITRATION ASSOCIATION (AAA) WILL ADMINISTER THE ARBITRATION, USING THE AAA'S CONSUMER ARBITRATION RULES. THOSE RULES AND INFORMATION ABOUT HOW TO INITIATE ARBITRATION ARE AVAILABLE AT ADR.ORG OR BY CALLING 1-800-778-7879. THE AAA PROVIDES A FORM DEMAND FOR ARBITRATION AND A SEPARATE FORM FOR CALIFORNIA RESIDENTS. UNLESS WE EACH AGREE OTHERWISE, THE ARBITRATION WILL BE CONDUCTED IN THE COUNTY WHERE YOU RESIDE. IF THE RELIEF SOUGHT IS $10,000 OR LESS, THE HEARING WILL BE CONDUCTED BY TELEPHONE OR VIDEOCONFERENCE OR BY A SUBMISSION OF DOCUMENTS (UNLESS THE ARBITRATOR REQUIRES A FACE-TO-FACE HEARING). ARBITRATOR'S DECISION: THE ARBITRATOR MUST PROVIDE US WITH A BRIEF WRITTEN EXPLANATION OF THE BASIS FOR THE AWARD. IN MAKING THE AWARD, THE ARBITRATOR MUST APPLY ANY PERTINENT CONTRACT TERMS, STATUTES AND LEGAL PRECEDENTS (INCLUDING THE "LIMITATION OF LIABILITY" SECTION ABOVE). THE ARBITRATOR'S AWARD WILL BE FINAL AND BINDING, BUT SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE STATUTES GOVERNING ARBITRATION AWARDS. JUDGMENT ON THE ARBITRATOR'S AWARD MAY BE ENTERED IN ANY COURT WITH JURISDICTION. ARBITRATION FEES: IF YOU INITIATE ARBITRATION SEEKING MORE THAN $75,000 IN DAMAGES, THE PAYMENT OF FEES WILL BE GOVERNED BY THE AAA'S RULES. OTHERWISE, WE WILL PAY ALL AAA FILING, ADMINISTRATION, AND ARBITRATOR FEES. IF, HOWEVER, THE ARBITRATOR FINDS THAT EITHER THE SUBSTANCE OF YOUR CLAIM OR THE RELIEF SOUGHT IN THE DEMAND FOR ARBITRATION IS UNREASONABLE OR BROUGHT FOR AN IMPROPER PURPOSE (AS MEASURED BY THE STANDARDS SET FORTH IN FEDERAL RULE OF CIVIL PROCEDURE 11(B)), THEN YOU AGREE TO REIMBURSE US FOR AMOUNTS WE PAID ON YOUR BEHALF UNDER THE AAA'S RULES. TIVO WILL NOT SEEK ITS ATTORNEYS' FEES AND COSTS IN ARBITRATION UNLESS THE ARBITRATOR DETERMINES THAT YOUR CLAIM IS FRIVOLOUS. OPT-OUT: YOU MAY OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION (OTHER THAN THE "JUDICIAL FORUM" AND "TIME LIMIT FOR DISPUTES" PARAGRAPHS BELOW) BY NOTIFYING TIVO WITHIN 30 DAYS OF THE DATE ON WHICH YOU PURCHASE YOUR INITIAL TIVO PRODUCT. YOU MUST DO SO BY WRITING TO TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, AND INCLUDING YOUR NAME, ADDRESS, ACCOUNT NUMBER (IF YOU HAVE ONE), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH TIVO THROUGH ARBITRATION. JUDICIAL FORUM: IF (1) YOU OPT-OUT OF THIS DISPUTE RESOLUTION PROVISION OR (2) AN ARBITRATOR OR COURT FINDS THE CLASS ACTION WAIVER IN THIS SECTION TO BE INVALID OR UNENFORCEABLE, THEN: (A) THE ARBITRATION-RELATED PARAGRAPHS SHALL BE DEEMED NOT TO APPLY TO YOU; (B) YOU AGREE TO RESOLVE ANY DISPUTE YOU HAVE WITH TIVO EXCLUSIVELY IN A STATE OR FEDERAL COURT LOCATED IN SANTA CLARA COUNTY, CALIFORNIA; AND (C) YOU AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL AND SUBJECT MATTER JURISDICTION AND EXCLUSIVE VENUE OF SUCH COURTS FOR THE PURPOSE OF LITIGATING SUCH DISPUTE. WE EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY SUCH DISPUTE. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH, THE FEDERAL ARBITRATION ACT, OTHER APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective October 14th 2019 to May 5th 2020
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 13th 2019 to October 14th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 13th 2019 to October 13th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 13th 2019 to October 13th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 13th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 10th 2019 to October 11th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 10th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 8th 2019 to October 9th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 8th 2019 to October 8th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 8th 2019 to October 8th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 8th 2019 to October 8th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 8th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 2nd 2019 to October 4th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 2nd 2019 to October 2nd 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 2nd 2019 to October 2nd 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 2nd 2019 to October 2nd 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 1st 2019 to October 2nd 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 30th 2019 to October 1st 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 27th 2019 to September 30th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 27th 2019 to September 27th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 27th 2019 to September 27th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 27th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 24th 2019 to September 26th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo Video Service" in this policy, we mean the TiVo Plus (aka TiVo+) Video Service, which enables you to access to certain programming and other content made available by means of the TiVo Video Service (collectively, “Content”), and any related 3rd party apps, services.
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account to access the TiVo Video Service. The terms of this Agreement will apply to such use whether or not you possess or create a TiVo account on or through the TiVo Video Service.
- Other TiVo products and services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party apps or advertised third-party products or services.
- Your use of third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content).
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search or link to the TiVo Video Service (including the Content) that is not authorized by TiVo; remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect the TiVo Video Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of the TiVo Video Service;
- accesses, tampers with, or uses non-public areas of the TiVo Video Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing the TiVo Video Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers";
- uses any meta tags or other hidden text or metadata utilizing a TiVo trademark, logo URL or product name without TiVo’s express written consent
- accesses the TiVo Video Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- deciphers, decompiles, disassembles or reverse engineers any of the software used to provide the TiVo Video Service;
- interferes with the access of any user, host or network, including, without limitation, by sending a virus, overloading or flooding the TiVo Video Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to the TiVo Video Service, including TiVo's servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the TiVo Video Service (including the Content);
- uses the TiVo Video Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans or tests the vulnerability of any TiVo system or network or breaches any security or authentication measures;
- collects or stores personally identifiable information from the TiVo Video Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party's use and enjoyment of the TiVo Video Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 23rd 2019 to September 24th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 23rd 2019 to September 23rd 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 19th 2019 to September 23rd 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 19th 2019 to September 19th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 18th 2019 to September 19th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 18th 2019 to September 18th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 16th 2019 to September 18th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 12th 2019 to September 16th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 12th 2019 to September 12th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 12th 2019 to September 12th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 11th 2019 to September 12th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 10th 2019 to September 11th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 10th 2019 to September 10th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 9th 2019 to September 10th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 9th 2019 to September 9th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 6th 2019 to September 9th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 6th 2019 to September 6th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 6th 2019 to September 6th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 5th 2019 to September 6th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 5th 2019 to September 5th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 5th 2019 to September 5th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 4th 2019 to September 5th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 3rd 2019 to September 4th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective September 2nd 2019 to September 3rd 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 26th 2019 to September 2nd 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 26th 2019 to August 26th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 14th 2019 to August 26th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 14th 2019 to August 14th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 14th 2019 to August 14th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 14th 2019 to August 14th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 12th 2019 to August 14th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 12th 2019 to August 12th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective August 12th 2019 to August 12th 2019
DownloadTable of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Effective July 31st 2019 to August 12th 2019
DownloadSummary of changes
Table of Contents
- When we refer to "TiVo products" in this policy, we mean any device, software, or website (and services related thereto) offered by TiVo (including TiVo DVRs, the TiVo Mini, the TiVo Stream, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we say "you" in this policy, we mean both you and any other individuals you let use your TiVo device, software, or account.
- TiVo products provided to you directly by your cable or satellite provider are subject to their terms of use (and not this agreement).
- Some TiVo products require a subscription to the TiVo service, see TiVo Service Subscriptions below for details.
- Our privacy policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any included third-party apps or advertised third-party products or services.
- Your use of included third-party apps is subject to the terms of use and privacy policy of the app provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo product (such as charges for broadband Internet, wireless data, or pay-per-view content) – so be careful if you give others the remote or your account password.
- You may sync a maximum number of 12 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor's iPad).
- Due to the copy protection assigned by the content provider, not all recorded content can be downloaded, and some recorded content can only be streamed and/or downloaded while your mobile device is on the same local network as your TiVo DVR.
Not Current - TiVo + Privacy Policy
Effective January 9th 2020
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
themoviedb.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Status.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Status in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 30th 2019 to January 9th 2020
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Status.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Status, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Status in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 30th 2019 to December 30th 2019
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-367-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Settings.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Settings to change your preferences or call customer support for help 1-877-367-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Settings, or by contacting TiVo Customer Support at 1-877-367-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy settings.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Settings in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective December 26th 2019 to December 30th 2019
DownloadTable of Contents
Effective Date: December 26, 2019
TiVo Privacy Policy
When using any of our products or services or interacting with TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc., or Rovi Corporation or any of our subsidiaries that link to this Privacy Policy (collectively, “TiVo,” “we,” “our”, or “us”) that do not have a separate privacy policy, you consent to the collection, transfer, storage, processing, disclosure and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law. If you do not agree with the terms of this Privacy Policy, you should not use TiVo products, services, or access or interact with any other aspect of TiVo’s business.
We collect and process data that we use to provide you with TiVo products and services, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights to your personal data and its collection and use are outlined in this policy.
If you have a disability and need this policy provided to you in a different format please email privacy@tivo.com or call customer support at 1-877-357-8486.
Exceptions:
Residents of the EEA
Please refer to our specific EEA policy Privacy Policy for Residents of the European Economic Area .
TMDB
TheMovieDatabase.org has its own Privacy Policy available here.
Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third-party products, services, or businesses. TiVo products provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products (such as the terms of service governing the delivery of the TiVo service, the “TiVo User Agreement”).
BY ACCEPTING THE PRIVACY POLICY, YOU EXPRESSLY AUTHORIZE TIVO TO USE AND SHARE WITH OTHER AFFILIATES OF TIVO, AS WELL AS CERTAIN TRUSTED BUSINESS PARTNERS AND SERVICE PROVIDERS, WHICH MAY BE LOCATED OUTSIDE OF THE COUNTRY OF YOUR RESIDENCE (INCLUDING COUNTRIES WHICH DO NOT PROVIDE THE SAME LEVEL OF PROTECTION FOR THE PROCESSING OF PERSONAL DATA AS THE COUNTRY OF YOUR RESIDENCE), THE INFORMATION PROVIDED BY YOU TO TIVO, YOU ACKNOWLEDGE AND AGREE TO THE IMPORTANCE OF SHARING SUCH INFORMATION FOR THE PROVISION OF THE TIVO PRODUCTS AND SERVICES. THIS CONSENT IS GIVEN FOR THE DURATION OF YOUR RELATIONSHIP WITH TIVO.
Information We Collect Automatically
The following information was collected automatically, including in the last 12 months:
TiVo Product and Services and Your Data
When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how the product(s) or service(s) is accessed and used. This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
TiVo Account Data
When you sign up for a TiVo provided service or activate a TiVo product, you create a user profile that includes the following information: Your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third Party Applications (i.e.: Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase Third Party products or services. We may also provide this information to service providers as necessary to provide you with TiVo Services.
TiVo Product Data
When you activate a TiVo Product, we will also process and store your IP and MAC addresses for your home and product which allow us to send information to your TiVo Product and provide you with TiVo Services including in some cases advertising. This information may be provided to service providers to provide you with TiVo Services.
Voice
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
Third-Party Application Data
You may integrate your TiVo account with certain third-party applications, websites, and services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo Product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature or cancel your applicable subscription or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Information we collect from your account on a Third-Party Application with your consent may include data about you and your friends from that service (such as what you or they have liked or shared). We may use cookies and other technologies to collect this information; you can learn more about such use in the Cookies and Similar Technologies section of this Privacy Policy.
Functional Data
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes personal data.
TiVo Mobile Applications
If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any registration data you provide to us). We may also collect geolocation information, which may be used for operational and product- or service-related purposes, such as to customize information based on your location.
Payment Data
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Customer Support Correspondence
Except as provided herein, when you contact (including, but not limited to, telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
Sweepstakes, Contests & Surveys
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
TiVo+ and Advertising Service Providers
Your TiVo Product Data and, in some instances, your TiVo Account Data will be shared with service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
Service Providers, Advertisers, and Partners
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, clear GIFs and anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide hashed anonymized user data to advertisers and service providers to assist us in marketing products. In many instances these advertisers only know your device IDs and do not know your TiVo Account Data. We use anonymous identifiers and household level matching in most instances to receive and match this information.
User Forums
You may be able to post information (including profile information, unless you designate it as public or as private; as applicable) on areas of a TiVo product or service that may be viewed by other users or the public. By posting information to areas that may be viewed by other users or the public, you consent to TiVo making that information public. We may display this content on any of the TiVo products and/or services and further distribute it to a wider audience through third-party sites or applications.
Please note that there are risks, including but not limited to the risk of physical harm, of dealing with strangers, including persons who may be acting under false pretenses. Please choose carefully the information you post on any of the TiVo products or services and that you give to other TiVo users. You are discouraged from publicly posting your full name, telephone numbers, street addresses or other information that identifies you or allows strangers to find you or steal your identity. Despite this prohibition, other people’s information may be offensive, harmful or inaccurate, and in some cases may be mislabeled or deceptively labeled.
YOU ASSUME ALL RISKS ASSOCIATED WITH INTERACTING WITH OTHER USERS WITH WHOM YOU COME IN CONTACT THROUGH TIVO PROPERTIES. WE EXPECT THAT YOU WILL USE CAUTION AND COMMON SENSE WHEN USING TIVO’S PRODUCTS AND SERVICES.
How We Use the Information We Collect
Consistent with the permissions you give us to collect the information, we may use the information we collect, including your personal information in the following ways including in the past 12 months:
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing sufficient data to our service providers to serve you the advertising on your device or service.
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to.
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
How We Share Your Information
TiVo shares your information in the following ways including for the last 12 months:
User Consent or Direction
We may share or disclose your information at your direction, such as when you authorize a Third-Party Application to access your account. Based on your permissions, information can be shared with Third Party Applications and with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions-relation to a TiVo product or service with that Third-Party Application, including the content you view.
You understand and agree that a Third-Party Application’s use of information collected from you (or as authorized by you) is governed by the Third-Party Application’s privacy policy and your settings on the Third-Party Application’s service, and TiVo’s use of such information is governed by this Privacy Policy and your TiVo account settings.
You also have the right to decide if you want your viewing data tracked within your TiVo product use, if you would like a “do not track” flag to be placed on your account so that your device and personal data is not to be used for personalized advertisement or analysis by service providers, and you also have the right at your discretion to reset your mobile and device advertising IDs which can help reduce the amount of data that can be collected on you.
Marketing and Advertising
Where permitted by applicable law, we may provide advertising companies and other business associates with information that does not directly identify you. The third-party advertisers and business associates may use that information to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information. Should you wish to opt-out of such personalization you may do so in your Manage My Account Privacy Settings.
Service Providers and Third Parties
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may share your personal information with such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Law and Harm
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law). The foregoing notwithstanding, nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s, including a government’s, request to disclose your information.
Business Transfers and Affiliates
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
Non-Personal, De-Identified, or Product-Level Information
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from personal information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use and disclose De-Identified Data to third parties in our absolute discretion.
How to Access, Update and Manage Your Information
If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
CERTAIN CATEGORIES OF THE DATA THAT WE COLLECT, REFERRED TO AS FUNCTIONAL DATA, ARE NECESSARY FOR YOUR TIVO PRODUCT TO PERFORM ITS BASIC FUNCTIONS SECURELY AND YOU WILL NOT BE ABLE TO OPT OUT OF THE COLLECTION OF THIS FUNCTIONAL DATA AND ITS USE TO PROVIDE PRODUCT FUNCTIONALITY.
If you have questions about your privacy on TiVo products or services, this privacy policy, or information we have about you, please contact us at privacy@tivo.com. You can also contact our privacy representative by sending a letter to TiVo, Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. We will respond to your request in a reasonable period of time upon verification of your identity. We recommend you include documents that prove your identity and a clear and precise description of the information which you request access.
Specific Information for various products or offered services:
Opting Out of Personalization
TiVo Allows you to manage many settings within your Manage My Account section of the TiVo website. Log into your account and go to Privacy Settings to change your preferences or call customer support for help 1-877-357-8486.
TiVo Products such as TiVo DVRs and Minis
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into Manage MyAccount and changing your settings under Privacy Settings, or by contacting TiVo Customer Support at 1-877-357-8486 or (support.tivo.com/ContactTiVoSupport) and requesting to opt out. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
You can also cancel your TiVo account which will stop all data collection. If you call TiVo Customer Support at 1-877-367-8486, you may request that your account be cancelled. Cancelling the TiVo service will stop your TiVo product from functioning. TiVo may, at its option, delete all information for any cancelled accounts. To reactivate your TiVo account, you should contact TiVo Customer Support; however, if account information was deleted, reactivating an account may not be possible and a new account would need to be created. We reserve the right (subject to applicable law) to decline requests that are impractical or may jeopardize the privacy of others. In any event, certain legal or regulatory requirements may require that some of your data to be retained.
TiVo Mobile Apps
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Marketing Emails
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
CCPA Personal Data
California Consumers have the right under the California Consumer Privacy Act “CCPA” to the Right to Know your data, this includes both a list of all the classes of data we have on you as well as individual attributes. You have the right to delete your personal data, the right to opt out of sale of your data and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy settings.
A Note about the Sale of Data
Here at TiVo, we don’t believe we sell your personal data to third parties. We do however share your personal data with service providers who help us run our business and provide you with products and services. We do sell De-Identified Data to third parties. We allow you to opt out of sharing of your data in the same way we’d be required to if we did sell data. We allow you to change these settings by accessing your Privacy Settings in your Manage My Account. You can also call customer support at 1-877-367-8486 and they will help you change your opt out settings.
Your Right to Know
TiVo collects a variety of personal data and uses this data to provide you with products and services.
TiVo collects the below-listed types of personal data of its consumers when you initiate your tivo.com account, update your account information, interface with us at trade shows or other marketing events, during the course of your time as a consumer, when you are interested in products or services, and when using the products or services. TiVo sends this data to the following types of service providers – credit card processors to help us charge you for your products, data analytics companies to help us understand our data and our customers, software tools that help us view and use customer data, financial services software companies to help us process and manage payments, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, third party application providers with your consent to bill you for services or add-ons, and shipping companies to help us send you products. We send this data to service providers who are contractually obligated to use this data only for the purposes outlined in our commercial agreements. We also send this data to third parties who may use this data to match and provide you with advertising while using our TiVo devices and services.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
TiVo collects the information listed below from either the consumer’s ISP provider, cable provider, device, or other internet related source when a customer’s TiVo device is used. If you are using a mobile device, this could also be from a cellular phone provider. TiVo uses this information to receive and send data, services, advertising, and programming to and from your TiVo device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf, application providers with your consent to bill you for services or add-ons. We send this data to service providers who are contractually obligated to use this data only for the purpose outlined in our commercial agreements. TiVo has processed your personal data in the same way for the preceding 12 months.
- Geolocation Data
- Unique Identifiers
TiVo collects the biometric information (voice data only recorded when depressing the button on TiVo Voice Enabled remote controls) from the consumer when they are using the voice search on a voice-enabled TiVo remote control. This information is used to communicate with third parties who process and interpret the voice recordings. This data also allows us to establish your location for sending you appropriate content and to locate your device. TiVo sends this data to the following types of service providers - data analytics companies to help us understand our data and our customers, software tools that help us view and use our customer data, service support companies to help us provide excellent customer service, data storage companies who securely store and manage your data on our behalf. In 2019, TiVo purchased from a third-party data broker certain IP addresses which may be those of TiVo consumers. In some instances, these addresses were bundled and sold along with De-Identified Data to third parties. TiVo discontinued this practice for any IP addresses associated with California in the fourth quarter of 2019. TiVo otherwise processed and handled IP addresses and MAC addresses in the same way for the preceding 12 months.
How to Request your Data under the Right to Know
If you wish to receive information about what personal data we retain about you, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
How to Request Deletion of your Data
If you wish to have your personal data deleted from TiVo’s records, please call customer support at 1-877-367-8486 or email your request to ccpa@tivo.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your personal data deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your personal data is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Processing Your Right to Know and Deletion Requests” below.
Process for Right to Know and Deletion Requests
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Shine the Light
Customers who are residents of California may request information: a list of categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacy@tivo.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
Cookies and Similar Technologies
When you visit TiVo websites, we and our advertising partners may store and access information from your device, including using "cookies", clear GIFs (which are also sometimes called web bugs or web beacons) and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
Please note there is currently no accepted standard to respond to Do Not Track signals and that at least some of the TiVo websites do not currently respond to a web browser’s Do Not Track instructions (i.e., “signal”). More information about Do Not Track can be found here. Additionally, we may use Google analytics. Google analytics manages ‘Do Not Track’ instructions from your browser in accordance with its own privacy policies http://www.google.com/intl/en/policies/privacy/.
Another example of how we use cookies might be to track the effectiveness of our marketing and advertising campaigns and to show you TiVo ads on other websites after you have visited our website. Please note: if you continue to use this website, or any other TiVo website, you are consenting to our use of cookies. Information about our use of cookies is contained in our Cookie Policy at https://www.tivo.com/legal/cookies.
Interest-Based Advertising and Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
We adhere to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. For Canada please visit https://youradchoices.ca. If you delete your cookies or use a different browser or mobile product, you may need to renew your opt-out choices exercised through the DAA tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout/.
Transfer to Other Countries
TiVo transfers, processes, and stores information about our users on servers located in a number of countries. Accordingly, some of your personal information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. Information collected within the European Economic Area (EEA) may, for example, be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. Similarly, information collected within Canada may be transferred and processed by TiVo or third parties in a country outside of Canada. By providing your personal information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
Individuals in the EEA and Canada and other countries may have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access, seek to update, delete or correct this personal data.
Residents of the EEA, please refer to TiVo’s Privacy Policy for Residents of the EEA for TiVo’s policy related to the collection and use of data.
EU-U.S. Privacy Shield
TiVo Solutions Inc. and its subsidiaries comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA to the United States. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website, http://privacyshield.gov. To learn more about our participation in the Privacy Shield Framework, please see TiVo’s Privacy Shield Notice.
Data Protection Authority
If you are a resident of the EEA and believe we maintain your personal data within the scope of the General Data Protection Regulation, you may direct questions or complaints to privacy@tivo.com and direct such questions to TiVo’s Data Controller. Subject to applicable law, you may (i) restrict TiVo’s use of information that is your personal data, and (ii) lodge a complaint with your local data protection authority. If the TiVo data protection officer for EMEA region is unable to help you, we suggest you refer to your local privacy regulator for help. For example, in the UK that would be the information commissioner’s office at: https://ico.org.uk/.
Children
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect personally identifiable information or personal data from children under 16. If we learn that we have inadvertently gathered personally identifiable information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided personally identifiable information to TiVo, please contact us at privacy@tivo.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacy@tivo.com.
How Long We Keep Your Information
How long we retain your information including voice data depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate that we retain some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your personal data be deleted (see Deleting your Data above).
Security of Your Information
We use commercially reasonable efforts to safeguard the confidentiality of personal information, including appropriate technological, organizational and physical safeguards. We store personal information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
However, due to the design of the Internet, ever-changing technology and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We will have no liability for disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.
You are responsible for the security of your username, ID and password for any of the TiVo products and services. Please take care when using and storing them.
Changes to the Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
Questions
If you have any questions about this policy, please send an email to privacy@tivo.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email ccpa@tivo.com or call customer support at 1-877-367-8486.
Effective October 14th 2019 to December 26th 2019
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- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 14th 2019 to October 14th 2019
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- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 14th 2019 to October 14th 2019
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- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 13th 2019 to October 14th 2019
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- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 13th 2019 to October 13th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 13th 2019 to October 13th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 11th 2019 to October 13th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 11th 2019 to October 11th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 11th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 10th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 9th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 8th 2019 to October 9th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 7th 2019 to October 8th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 7th 2019 to October 7th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 7th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 4th 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 3rd 2019 to October 4th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 3rd 2019 to October 3rd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 2nd 2019 to October 3rd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 2nd 2019 to October 2nd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 2nd 2019 to October 2nd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 1st 2019 to October 2nd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective October 1st 2019 to October 1st 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 30th 2019 to October 1st 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 27th 2019 to September 30th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 27th 2019 to September 27th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 27th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 26th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 24th 2019 to September 26th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in How to Access, Update and Manage Your Information;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 24th 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 23rd 2019 to September 24th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 18th 2019 to September 23rd 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 18th 2019 to September 18th 2019
DownloadTable of Contents
the transfer of your information outside of the country where you live;
In each case, you consent to the processing of data by the entities described in this Privacy Policy.
audio data (if you enable or utilize voice control functionality);
motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
Effective September 17th 2019 to September 18th 2019
DownloadTable of Contents
Effective September 17th 2019 to September 17th 2019
DownloadTable of Contents
Effective September 16th 2019 to September 17th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 13th 2019 to September 16th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 13th 2019 to September 13th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by contacting TiVo Customer Support (support.tivo.com/ContactTiVoSupport) and requesting to opt out under the TiVo Privacy Policy. Please note that the viewing logs are Functional Data, therefore while the data will not be used in the analytics business or shared in a de-identified format with third parties it will still be collected and processed as necessary to continue providing you the TiVo service.
If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law.
Effective September 12th 2019 to September 13th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 12th 2019 to September 12th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 11th 2019 to September 12th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 10th 2019 to September 11th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 10th 2019 to September 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 10th 2019 to September 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 6th 2019 to September 10th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 6th 2019 to September 6th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 6th 2019 to September 6th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 5th 2019 to September 6th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 5th 2019 to September 5th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 5th 2019 to September 5th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 5th 2019 to September 5th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 4th 2019 to September 5th 2019
DownloadTable of Contents
- the use of cookies and automated information collection;
- the transfer of your information outside of the country where you live;
- the collection use, sharing and other processing of your information, including to provide you with access to content distributed by third parties via TiVo’s Internet content access services (the “Internet Content”) and for analytics and advertising-related purposes; and
- the use of your information received from third-parties and affiliates.
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo device data (such as model number, software versions, and unique device identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- personal information that may indirectly identify you (such as URL information, cookie data and your IP address);
- data which may not directly identify you but is collected as you use our products and services which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality);
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
- to provide you with access to the TiVo products and services, including TiVo’s Internet Content services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to ensure technical functionality of the TiVo products and services, develop new products and services;
- to combine information we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have communicated to use (as described in “How to Access, Update and Manage Your Information”;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
Effective September 4th 2019 to September 4th 2019
DownloadTable of Contents
Effective September 2nd 2019 to September 4th 2019
DownloadTable of Contents
Effective September 2nd 2019 to September 2nd 2019
DownloadTable of Contents
Effective August 26th 2019 to September 2nd 2019
DownloadTable of Contents
Effective August 26th 2019 to August 26th 2019
DownloadTable of Contents
Effective August 21st 2019 to August 26th 2019
DownloadTable of Contents
Effective August 14th 2019 to August 21st 2019
DownloadTable of Contents
Effective August 14th 2019 to August 14th 2019
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Effective August 12th 2019 to August 14th 2019
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Effective August 12th 2019 to August 12th 2019
DownloadTable of Contents
Effective August 2nd 2019 to August 12th 2019
DownloadTable of Contents
Effective July 31st 2019 to August 2nd 2019
DownloadSummary of changes
Table of Contents
Not Current-TiVo User Agreement and Privacy Policy for US and Canada
Stream 4K User Agreement
TiVo Stream 4K Limited Warranty
Metadata Template - Online Terms and Conditions
Metadata Template Additional Terms and Conditions
TiVo Continual Care Program
Advertising Terms and Conditions
Effective January 3rd 2022
DownloadTable of Contents
Effective as of January 1, 2022
TERMS AND CONDITIONS
These terms and conditions (this “Agreement”) are by and between TiVo Product Holdco LLC or the TiVo Affiliate (as defined in Section 13) named on the IO (“TiVo”) and the Advertiser or Agency (as defined below) that requested advertising insertion order(s) (“Insertion Order(s)” or “IO”) from TiVo or one of its Affiliates. By agreeing to an Insertion Order, the parties acknowledge and agree that the following terms and conditions shall govern any and all advertising insertion orders (“Insertion Order(s)”) that Advertiser or Agency (both as defined below) places with TiVo. The parties agree that each such Insertion Order, together with this document, shall constitute a binding agreement among the parties (“Agreement”) regarding the advertising (“Advertising”) placed through each such Insertion Order.
- The advertiser (“Advertiser”) and, if applicable, any agent or advertising agency making this Agreement on Advertiser’s behalf (“Agency”, collectively, “Advertiser/Agency”), agree to be jointly and severally liable for payment of all amounts due hereunder. TiVo may accept payment either from Advertiser or from Agency; provided, such acceptance shall not relieve either Advertiser or Agency of liability for any amounts due and unpaid. Advertiser and Agency represent and warrant that each of Advertiser and Agency is bound by the terms, conditions and obligations purported to be incurred under this Agreement, and acknowledge that TiVo has entered into this Agreement in reliance upon these representations.
- The rate for Advertising shall be as stated in the Insertion Orders or elsewhere in this Agreement.
- Payment for Advertising shall be due as stated on the Insertion Order provided, however, TiVo retains the option, in its sole discretion, to require payment in advance of the distribution or displaying of the Advertising. TiVo may also invoice customer for payment via an Affiliate of TiVo.
- In the event that Advertiser/Agency fails to make any payment due hereunder, TiVo shall have the right to immediately cease distributing or displaying the Advertising, or any other advertising or services being performed by TiVo for or on behalf of Advertiser and/or Agency, whether pursuant to this Agreement or any other agreement. In addition, any amounts not paid when due shall accrue a finance charge equal to the lesser of (i) 1.5% per month, or (ii) the highest rate allowed by law. If any outstanding amounts due hereunder are submitted to a third-party agency or firm for collection, Advertiser/Agency shall pay TiVo’s reasonable expenses of collection and attorneys’ fees incurred in collecting such outstanding amounts. Advertiser/Agency shall be responsible for the payment of all taxes owed with respect to each Insertion Order, except for TiVo’s income tax.
- Advertiser/Agency shall submit all Advertising, including all creative, materials, and content: (i) in accordance with TiVo’s advertising criteria, specifications, and content policies (https://vault.pactsafe.io/s/23140eac-7498-4f19-be3f-1f9c88ca59a7/legal.html#contract-sjmhyxssn); and (ii) within the time frames applicable to such Advertising set forth at https://iproduction.tivo.com/adspecs/default.asp. If Advertising, including any creative, materials and/or content, are late, Advertiser/Agency shall remain responsible for the media to be purchased under the Insertion Order.
- Except as set forth in an Insertion Order, Advertiser/Agency may cancel the distribution of Advertising upon 2 weeks' prior written notice to TiVo, effective no earlier than 14 days after the commencement of distribution of Advertising under the applicable Insertion Order. Cancellation of Advertising distribution less than 2 weeks will result in becoming payable in full according to the terms of the Insertion Order.
- Advertiser/Agency may cancel the distribution of Advertising if TiVo is in material breach of its obligations under this Agreement and the applicable Insertion Order and fails to cure such breach within ten (10) business days of Advertiser/Agency’s written notice, except as otherwise stated in this Agreement with regard to specific breaches. This paragraph notwithstanding, Advertiser/Agency may not cancel an Insertion Order that is accepted on a non-cancellable basis.
- If Advertiser/Agency cancels all or any portion of this Agreement or an Insertion Order , or if TiVo cancels this Agreement or an Insertion Order for cause due to a breach by Advertiser/Agency, all discounts shall be void and rates on the then-current rate card will apply. If TiVo cancels this Agreement or an Insertion Order other than for cause due to a breach by Advertiser, Advertiser shall have the benefit of the same discounts that it would have earned had it been allowed to complete the applicable Insertion Order.
- IF FOR ANY REASON THERE IS AN INTERRUPTION, DELAY, OR OMISSION OF ANY ADVERTISING TO BE DISTRIBUTED OR DISPLAYED UNDER THIS CONTRACT, TIVO MAY SUGGEST A SUBSTITUTE TIME PERIOD (“MAKE GOOD”). IN NO EVENT SHALL TIVO AND/OR ITS AFFILIATES BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE FAILURE OR INABILITY OF COMPANY TO DISTRIBUTE OR DISPLAY ANY ADVERTISING OR AS A RESULT OF ANY INCORRECT DISTRIBUTION OR DISPLAYING OF ANY ADVERTISING. ADVERTISER’S/AGENCY’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO ROVI FURNISHING A “MAKE GOOD”, OR, IF NOT FEASIBLE, THEN A REFUND OF THE PROPORTIONATE AMOUNT PAID FOR SUCH INCORRECT, DELAYED, INTERRUPTED, NON-DISTRIBUTED, OR NON-DISPLAYED ADVERTISING.
- TiVo reserves the reasonable right to terminate this Agreement or an Insertion Order, or to reject, cancel, terminate, or suspend or reject any Advertising at any time, in its sole discretion, for any reason whatsoever. Upon termination or suspension, all amounts owed to TiVo hereunder for Advertising that has run correctly and not paid shall become immediately due and payable. If TiVo rejects an advertisement after it has started to run, then Advertiser/Agency shall only be responsible for a pro rata portion of payments due hereunder, based on the number of impressions delivered. Advertiser/Agency shall have no liability for Advertising that has not run.
- Advertiser/Agency hereby grants to (1) TiVo, its Affiliates (as defined below) and their respective licensees a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that makes up or relates to the Advertising) to: use, display, communicate, reproduce and transmit all creative and other materials delivered in connection with each Insertion Order via any means or methods for reception and display available via any device used for such reception or display and (2) TiVo and its Affiliates a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that makes up or relates to the Advertising) to: (i) to store, modify, compile, organize or otherwise process such creative and other materials for purposes of providing Advertising pursuant to this Agreement, and (ii) showcase Advertising campaign assets (including all creative, content and materials therein) and Advertiser/Agency logos to promote and sell TiVo’s and/or its Affiliates’ (including in promotional literature and/or demonstrations) respective products and services.
- Advertiser/Agency warrant and represent that (i) all music, video, graphic, and/or text compositions, copy, or other materials used in connection with Advertising distributed or display under this Agreement are not tortious or illegal and do not violate or infringe the copyright, ownership, authorship, publicity or any other right of any person or entity, (ii) the content of, and creative, materials and content included in, its Advertising is factually correct, is not misleading or deceptive, or defamatory, is in compliance with all applicable laws and regulations, and complies with the rules and regulations of the Federal Trade Commission (and in addition to the foregoing, for Advertising displaying in Canada, all applicable industry codes relating to advertising in Canada including, without limitation, the Canadian Code of Advertising Standards, the Code for Broadcast Advertising of Alcoholic Beverages, and the Broadcast Code for Advertising to Children as though the Advertising were to be broadcast; advertising of alcoholic beverages or of advertisements directed to children are not permitted where prohibited by provincial law and in addition for Advertising displaying in Europe all applicable advertising laws and broadcasting codes and/or regulations); and (iii) that it will not use any cookies as part of its Advertising without prior written agreement of the end user and that in any event the Advertiser and Agency will comply with all legislation relating to the use of cookies and obtaining the user’s prior consent.
- Advertiser/Agency agree to indemnify and forever hold harmless TiVo, its Affiliates, officers, directors, and assigns and system operators, consumer electronics companies and other licensees through whose platforms and products through which Advertising is run through this Agreement against any and all claims, liabilities, costs, damages, and expenses (including reasonable attorney fees) resulting from or in connection with their use of Advertising (including any and all creative, content and materials included therein) or resulting from or in connection with any goods or services promoted through such Advertising or distributed as a result of such Advertising or in connection with Advertiser and/or Agency’s breach of this Agreement or in connection with any violation or alleged violation of laws, government regulations, or government orders, including privacy laws and regulations. As used in this agreement, “Affiliates” means any entity that is or becomes directly or indirectly Controlling, Controlled by or under common Control with a party, but such entity will be deemed an Affiliate only so long as such Control continues to exist. “Control” means, with respect to an entity, the direct or indirect beneficial ownership of more than 50% of the stock or equity of such entity entitled to vote in the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority), or more than fifty percent 50% interest in the income of such entity.
- Neither Party shall disclose the other Party’s Confidential Information (as defined below) without the prior written consent of the other Party; provided, however, that TiVo and/or any Affiliate may disclose the terms of this Agreement and any IO in connection with the provisioning Advertising services hereunder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. Any Advertising-related usage data that TiVo provides to Advertiser or Agency in connection with the Advertising shall constitute TiVo’s Confidential Information. In addition, Advertiser and Agency shall not combine any such usage data with other information, use such data for any purpose other than an internal evaluation of the related Advertising campaign or use such data to re-identify or attempt to re-identify an individual or otherwise connect such data to any personally identifiable information.
- Agency, Advertiser, and TiVo will post on their respective web sites their privacy policies and adhere to their privacy policies, which will abide by applicable laws. Failure by TiVo, on the one hand, or Agency or Advertiser, on the other, to continue to post a privacy policy, or non-adherence to such privacy policy, is grounds for immediate cancellation of the IO by the other party. Agency and Advertiser warrant to comply with this Agreement, Agency and Advertiser’s respective privacy notices, and all relevant laws and government regulations and orders, including privacy laws and regulations, regarding Agency and Advertiser’s use, storage, or processing of any data provided to them by TiVo under this Agreement.
- This Agreement and each Insertion Order under it, including the rights under it, may not be resold, assigned or transferred without the prior written consent of the other party. Any resale, assignment or transfer in violation of this provision shall be null and void.
- This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, without giving effect to the principles of conflict of laws thereof. Advertiser/Agency hereby irrevocably submit to the jurisdiction and venue of, and agree that any action, suit or proceeding for the interpretation or enforcement of the provisions of this Agreement shall be heard and determined in, the courts of the State of California and the Federal Courts of the United States located in the State, City and County of Santa Clara, California.
- This Agreement and any Insertion Orders under this Agreement contains the entire agreement between the parties; provided, however, that in the event of any inconsistency between the terms set forth herein and the terms set forth in an Insertion Order, the terms of such Insertion Order shall control. We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement online on this page, It is your responsibility to read this Agreement carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly. Except as set forth in this Section 17, no change, modification, or waiver, of this Agreement or any Insertion Order shall be effective unless made in writing and signed by all parties.
- In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held illegal, invalid or unenforceable, in whole or in part, by a competent authority, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable laws. The legality, validity and enforceability of the remaining provisions shall not be affected thereby and shall remain in full force and effect.
- No action or inaction by either Party shall be construed as a waiver of such Party’s rights under this Agreement or any Insertion Order or as provided by law. The failure or delay of any Party in enforcing any of its rights under this Agreement shall not be deemed a continuing waiver of such right. The waiver of one breach hereunder shall not constitute the waiver of any other or subsequent breach.
- TiVo and/or its Affiliates may at any time “line list” Advertiser/Agency as an authorized licensee and/or reference Advertiser/Agency as a customer in web sites, earnings releases and other investor communications, marketing materials, presentations or customer lists which lists may be shared by TiVo and/or its Affiliates with third parties and/or mention that Advertiser/Agency has entered into this Agreement in earnings releases and other investor communications. TiVo and/or its Affiliates may
- Nothing in this Agreement shall constitute a partnership or joint venture between the Parties or constitute either Advertiser/Agency or TiVo as the agent of the other for any purpose whatsoever.
- Unless otherwise specified in an Order, all notices pursuant to this Agreement must be in writing, referencing the Order number associated herewith, and delivered personally or sent by e-mail, courier, certified mail (return receipt requested) addressed to, in the case of TiVo, the contact information set forth below and, in the case of Advertiser/Agency, the contact information provided by Advertiser/Agency to TiVo as part of entering into this Agreement. Either Party may specify a different address to receive notices by providing a notice in accordance with this Section. Notices sent by courier or certified mail are effective upon receipt or five days after dispatch, whichever occurs first.
TiVo Platform Holdco LLC
2160 Gold Street
San Jose, CA 95002
E-mail: legalnotices@xperi.com
Attn: Chief Legal Officer
With an e-mail copy to: adsupport@xperi.com
Effective April 15th 2021 to January 3rd 2022
DownloadTable of Contents
These terms and conditions (this “Agreement”) are by and between TiVo Product Holdco LLC or the TiVo Affiliate (as defined in Section 13) named on the IO (“TiVo”) and the Advertiser or Agency (as defined below) that requested advertising insertion order(s) (“Insertion Order(s)” or “IO”) from TiVo or one of its Affiliates. By agreeing to an Insertion Order, the parties acknowledge and agree that the following terms and conditions shall govern any and all advertising insertion orders (“Insertion Order(s)”) that Advertiser or Agency (both as defined below) places with TiVo. The parties agree that each such Insertion Order, together with this document, shall constitute a binding agreement among the parties (“Agreement”) regarding the advertising (“Advertising”) placed through each such Insertion Order.
- The advertiser (“Advertiser”) and, if applicable, any agent or advertising agency making this Agreement on Advertiser’s behalf (“Agency”, collectively, “Advertiser/Agency”), agree to be jointly and severally liable for payment of all amounts due hereunder. TiVo may accept payment either from Advertiser or from Agency; provided, such acceptance shall not relieve either Advertiser or Agency of liability for any amounts due and unpaid. Advertiser and Agency represent and warrant that each of Advertiser and Agency is bound by the terms, conditions and obligations purported to be incurred under this Agreement, and acknowledge that TiVo has entered into this Agreement in reliance upon these representations.
- The rate for Advertising shall be as stated in the Insertion Orders or elsewhere in this Agreement.
- Payment for Advertising shall be due as stated on the Insertion Order provided, however, TiVo retains the option, in its sole discretion, to require payment in advance of the distribution or displaying of the Advertising. TiVo may also invoice customer for payment via an Affiliate of TiVo.
- In the event that Advertiser/Agency fails to make any payment due hereunder, TiVo shall have the right to immediately cease distributing or displaying the Advertising, or any other advertising or services being performed by TiVo for or on behalf of Advertiser and/or Agency, whether pursuant to this Agreement or any other agreement. In addition, any amounts not paid when due shall accrue a finance charge equal to the lesser of (i) 1.5% per month, or (ii) the highest rate allowed by law. If any outstanding amounts due hereunder are submitted to a third-party agency or firm for collection, Advertiser/Agency shall pay TiVo’s reasonable expenses of collection and attorneys’ fees incurred in collecting such outstanding amounts. Advertiser/Agency shall be responsible for the payment of all taxes owed with respect to each Insertion Order, except for TiVo’s income tax.
- Advertiser/Agency shall submit all Advertising, including all creative, materials and content, (i) in accordance with TiVo’s advertising criteria, specifications and content policies and (ii) within the time frames applicable to such Advertising set forth on https://iproduction.tivo.com/adspecs/default.asp. If Advertising, including any creative, materials and/or content, are late, Advertiser/Agency shall remain responsible for the media to be purchased under the Insertion Order.
- Except as set forth in an Insertion Order, Advertiser/Agency may cancel the distribution of Advertising upon 4 weeks' prior written notice to TiVo, effective no earlier than 14 days after the commencement of distribution of Advertising under the applicable Insertion Order. Cancellation of Advertising distribution less than 4 weeks will result in becoming payable in full according to the terms of the Insertion Order.
- Advertiser/Agency may cancel the distribution of Advertising if TiVo is in material breach of its obligations under this Agreement and the applicable Insertion Order and fails to cure such breach within ten (10) business days of Advertiser/Agency’s written notice, except as otherwise stated in this Agreement with regard to specific breaches. This paragraph notwithstanding, Advertiser/Agency may not cancel an Insertion Order that is accepted on a non-cancellable basis.
- If Advertiser/Agency cancels all or any portion of this Agreement or an Insertion Order , or if TiVo cancels this Agreement or an Insertion Order for cause due to a breach by Advertiser/Agency, all discounts shall be void and rates on the then-current rate card will apply. If TiVo cancels this Agreement or an Insertion Order other than for cause due to a breach by Advertiser, Advertiser shall have the benefit of the same discounts that it would have earned had it been allowed to complete the applicable Insertion Order.
- IF FOR ANY REASON THERE IS AN INTERRUPTION, DELAY, OR OMISSION OF ANY ADVERTISING TO BE DISTRIBUTED OR DISPLAYED UNDER THIS CONTRACT, TIVO MAY SUGGEST A SUBSTITUTE TIME PERIOD (“MAKE GOOD”). IN NO EVENT SHALL TIVO AND/OR ITS AFFILIATES BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE FAILURE OR INABILITY OF COMPANY TO DISTRIBUTE OR DISPLAY ANY ADVERTISING OR AS A RESULT OF ANY INCORRECT DISTRIBUTION OR DISPLAYING OF ANY ADVERTISING. ADVERTISER’S/AGENCY’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO ROVI FURNISHING A “MAKE GOOD”, OR, IF NOT FEASIBLE, THEN A REFUND OF THE PROPORTIONATE AMOUNT PAID FOR SUCH INCORRECT, DELAYED, INTERRUPTED, NON-DISTRIBUTED, OR NON-DISPLAYED ADVERTISING.
- TiVo reserves the right to terminate this Agreement or an Insertion Order, or to reject, cancel, terminate, or suspend or reject any Advertising at any time, in its sole discretion, for any reason whatsoever. Upon termination or suspension, all amounts owed to TiVo hereunder and not paid shall become immediately due and payable. If TiVo rejects an advertisement after it has started to run, then Advertiser/Agency shall only be responsible for a pro rata portion of payments due hereunder, based on the number of impressions delivered.
- Advertiser/Agency hereby grants to (1) TiVo, its Affiliates (as defined below) and their respective licensees a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that makes up or relates to the Advertising) to: use, display, communicate, reproduce and transmit all creative and other materials delivered in connection with each Insertion Order via any means or methods for reception and display available via any device used for such reception or display and (2) TiVo and its Affiliates a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that makes up or relates to the Advertising) to: (i) to store, modify, compile, organize or otherwise process such creative and other materials for purposes of providing Advertising pursuant to this Agreement, and (ii) showcase Advertising campaign assets (including all creative, content and materials therein) and Advertiser/Agency logos to promote and sell TiVo’s and/or its Affiliates’ (including in promotional literature and/or demonstrations) respective products and services.
- Advertiser/Agency warrant and represent that (i) all music, video, graphic, and/or text compositions, copy, or other materials used in connection with Advertising distributed or display under this Agreement are not tortious or illegal and do not violate or infringe the copyright, ownership, authorship, publicity or any other right of any person or entity, (ii) the content of, and creative, materials and content included in, its Advertising is factually correct, is not misleading or deceptive, or defamatory, is in compliance with all applicable laws and regulations, and complies with the rules and regulations of the Federal Trade Commission (and in addition to the foregoing, for Advertising displaying in Canada, all applicable industry codes relating to advertising in Canada including, without limitation, the Canadian Code of Advertising Standards, the Code for Broadcast Advertising of Alcoholic Beverages, and the Broadcast Code for Advertising to Children as though the Advertising were to be broadcast; advertising of alcoholic beverages or of advertisements directed to children are not permitted where prohibited by provincial law and in addition for Advertising displaying in Europe all applicable advertising laws and broadcasting codes and/or regulations); and (iii) that it will not use any cookies as part of its Advertising without prior written agreement of the end user and that in any event the Advertiser and Agency will comply with all legislation relating to the use of cookies and obtaining the user’s prior consent.
- Advertiser/Agency agree to indemnify and forever hold harmless TiVo, its Affiliates, officers, directors, and assigns and system operators, consumer electronics companies and other licensees through whose platforms and products through which Advertising is run through this Agreement against any and all claims, liabilities, costs, damages, and expenses (including attorney fees) resulting from or in connection with their use of Advertising (including any and all creative, content and materials included therein) or resulting from or in connection with any goods or services promoted through such Advertising or distributed as a result of such Advertising or in connection with Advertiser and/or Agency’s breach of this Agreement or in connection with any violation or alleged violation of laws, government regulations, or government orders, including privacy laws and regulations. As used in this agreement, “Affiliates” means any entity that is or becomes directly or indirectly Controlling, Controlled by or under common Control with a party, but such entity will be deemed an Affiliate only so long as such Control continues to exist. “Control” means, with respect to an entity, the direct or indirect beneficial ownership of more than 50% of the stock or equity of such entity entitled to vote in the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority), or more than fifty percent 50% interest in the income of such entity.
- Neither Party shall disclose the other Party’s Confidential Information (as defined below) without the prior written consent of the other Party; provided, however, that TiVo and/or any Affiliate may disclose the terms of this Agreement and any IO in connection with the provisioning Advertising services hereunder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment. Any Advertising-related usage data that TiVo provides to Advertiser or Agency in connection with the Advertising shall constitute TiVo’s Confidential Information. In addition, Advertiser and Agency shall not combine any such usage data with other information, use such data for any purpose other than an internal evaluation of the related Advertising campaign or use such data to re-identify or attempt to re-identify an individual or otherwise connect such data to any personally identifiable information.
- Agency, Advertiser, and TiVo will post on their respective web sites their privacy policies and adhere to their privacy policies, which will abide by applicable laws. Failure by TiVo, on the one hand, or Agency or Advertiser, on the other, to continue to post a privacy policy, or non-adherence to such privacy policy, is grounds for immediate cancellation of the IO by the other party. Agency and Advertiser warrant to comply with this Agreement, Agency and Advertiser’s respective privacy notices, and all relevant laws and government regulations and orders, including privacy laws and regulations, regarding Agency and Advertiser’s use, storage, or processing of any data provided to them by TiVo under this Agreement.
- This Agreement and each Insertion Order under it, including the rights under it, may not be resold, assigned or transferred by Advertiser/Agency without the prior written consent of TiVo. TiVo (or it’s assignee) may assign this Agreement (and any related Insertion Order) at any time to an Affiliate without the consent of Advertiser/Agency. Any resale, assignment or transfer in violation of this provision shall be null and void.
- This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, without giving effect to the principles of conflict of laws thereof. Advertiser/Agency hereby irrevocably submit to the jurisdiction and venue of, and agree that any action, suit or proceeding for the interpretation or enforcement of the provisions of this Agreement shall be heard and determined in, the courts of the State of California and the Federal Courts of the United States located in the State, City and County of Santa Clara, California.
- This Agreement and any Insertion Orders under this Agreement contains the entire agreement between the parties; provided, however, that in the event of any inconsistency between the terms set forth herein and the terms set forth in an Insertion Order, the terms of such Insertion Order shall control. We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement online on this page, It is your responsibility to read this Agreement carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly. Except as set forth in this Section 17, no change, modification, or waiver, of this Agreement or any Insertion Order shall be effective unless made in writing and signed by all parties.
- In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held illegal, invalid or unenforceable, in whole or in part, by a competent authority, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable laws. The legality, validity and enforceability of the remaining provisions shall not be affected thereby and shall remain in full force and effect.
- No action or inaction by either Party shall be construed as a waiver of such Party’s rights under this Agreement or any Insertion Order or as provided by law. The failure or delay of any Party in enforcing any of its rights under this Agreement shall not be deemed a continuing waiver of such right. The waiver of one breach hereunder shall not constitute the waiver of any other or subsequent breach.
- TiVo and/or its Affiliates may at any time “line list” Advertiser/Agency as an authorized licensee and/or reference Advertiser/Agency as a customer in web sites, earnings releases and other investor communications, marketing materials, presentations or customer lists which lists may be shared by TiVo and/or its Affiliates with third parties and/or mention that Advertiser/Agency has entered into this Agreement in earnings releases and other investor communications. TiVo and/or its Affiliates may
- Nothing in this Agreement shall constitute a partnership or joint venture between the Parties or constitute either Advertiser/Agency or TiVo as the agent of the other for any purpose whatsoever.
- Unless otherwise specified in an Order, all notices pursuant to this Agreement must be in writing, referencing the Order number associated herewith, and delivered personally or sent by e-mail, courier, certified mail (return receipt requested) addressed to, in the case of TiVo, the contact information set forth below and, in the case of Advertiser/Agency, the contact information provided by Advertiser/Agency to TiVo as part of entering into this Agreement. Either Party may specify a different address to receive notices by providing a notice in accordance with this Section. Notices sent by courier or certified mail are effective upon receipt or five days after dispatch, whichever occurs first.
TiVo Platform Holdco LLC
2160 Gold Street
San Jose, CA 95002
E-mail: legalnotices@tivo.com
Attn: Chief Legal Officer
With an e-mail copy to: adsupport@xperi.com
Acuerdo del usuario
Effective September 30th 2022
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- Cuando nos referimos a un "Producto TiVo" en esta política, nos referimos a cualquier dispositivo, software o sitio web ofrecido por TiVo (incluidos, entre otros, DVR TiVo, TiVo Minis, TiVo Stream, TiVo Stream 4K, aplicaciones de software TiVo y TiVo Online (online.tivo.com)).
- Cuando nos referimos a un "Servicio TiVo" en esta política, nos referimos a cualquier servicio ofrecido por TiVo, incluido, entre otros, "TiVo+" (también conocido como "TiVo Plus"), que le permite acceder a cierta programación y otro contenido (“Contenido”) y aplicaciones y servicios de terceros relacionados.
- Cuando decimos “usted” en esta política, nos referimos tanto a usted como a cualquier otra persona a la que permita usar su Producto TiVo o Servicio TiVo.
- Los Productos TiVo y los Servicios TiVo que se le proporcionan directamente a través de su proveedor de cable o satélite están sujetos a sus términos de uso (y no a este Acuerdo).
- Algunos Productos TiVo requieren una suscripción al Servicio TiVo ("Suscripción al Servicio TiVo"), vea las Suscripciones al Servicio TiVo a continuación para conocer los detalles.
- Nuestra Política de privacidad rige la recopilación, uso y divulgación de su información personal.
- No respaldamos ni garantizamos el rendimiento de ninguna aplicación de terceros o productos o servicios de terceros anunciados a los que se pueda acceder o que estén incluidos en los Productos TiVo o los Servicios TiVo.
- Su uso de aplicaciones de terceros está sujeto a los términos de uso y la política de privacidad del proveedor de la aplicación (que le sugerimos que lea).
- Usted es responsable de cualquier cargo relacionado con su uso de un Producto TiVo o Servicio TiVo (como cargos por Internet de banda ancha, datos inalámbricos o contenido de pago por evento), así que tenga cuidado si les da acceso a otros al control remoto o a su contraseña de la cuenta.
- Algunos Productos TiVo tienen una funcionalidad mejorada basada en aplicaciones o servicios de terceros que pueden requerir un pago de suscripción por separado a un tercero. En algunos casos, estos cargos serán administrados por TiVo, pero su cuenta, los términos y condiciones de la cuenta y las disputas relacionadas serán entre usted y el tercero, independientemente de si TiVo administra los pagos en su nombre.
- Puede sincronizar un número máximo de 10 dispositivos móviles.
- Solo puede sincronizar los dispositivos móviles que posee o controla (es decir, no puede usar el iPad de su vecino).
- modifique, descifre, descompile, desensamble o intente aplicar ingeniería inversa o derivar el software o el código fuente de cualquier Producto TiVo o Servicio TiVo;
- modifique, desmonte o manipule cualquier hardware de TiVo;
- implique un engaño sobre el lugar de su residencia o la ubicación de su uso;
- implique eludir medidas tecnológicas u obtener acceso no autorizado a través de piratería informática, extracción de contraseñas o cualquier otro medio;
- modifique, distribuya, venda o muestre al público, a cambio de una compensación o de otro modo, cualquier programa grabado, transmitido o reproducido mediante cualquier Producto TiVo o Servicio TiVo;
- viole los derechos de otros, incluidas patentes, marcas registradas, secretos comerciales, derechos de autor, derechos morales u otros derechos de propiedad intelectual, o derechos de privacidad, publicidad u otros derechos de propiedad, acose o dañe a otra persona, se haga pasar por cualquier persona o entidad, o de otra manera se tergiverse a usted mismo o a su afiliación con cualquier persona o entidad; o que sea fraudulento, falso, confuso o engañoso;
- use tecnología u otros medios para acceder, indexar, enmarcar, buscar o vincular un Producto TiVo o un Servicio TiVo (incluido el Contenido) que no está autorizado por TiVo; o para eliminar, evitar, desactivar, descifrar, deshabilitar, eludir o evitar cualquier medida tecnológica implementada por TiVo o cualquiera de los proveedores de TiVo o cualquier otro tercero (incluido otro usuario) para proteger un Producto TiVo o un Servicio TiVo, incluida, entre otras, la protección del contenido o mecanismos de control de acceso destinados a evitar la descarga no autorizada, la captura de secuencias, la vinculación, el marco, la reproducción, el acceso o la distribución de un Producto TiVo o un Servicio TiVo;
- acceda, manipule o utilice áreas no públicas de un Producto TiVo o Servicio TiVo, los sistemas informáticos de TiVo o los sistemas de entrega técnica de los proveedores de TiVo;
- implique acceder a un Servicio TiVo (incluido el Contenido) a través de cualquier medio automatizado, incluidos "robots", "arañas web" o "lectores sin conexión";
- utilice metaetiquetas u otro texto o metadatos ocultos utilizando una marca comercial, URL de logotipo o nombre de producto de TiVo sin el consentimiento expreso por escrito de TiVo;
- acceda a un Producto TiVo o un Servicio TiVo, incluido, entre otros, el Contenido, o cualquier parte del mismo, con fines comerciales o en beneficio de un tercero o de cualquier manera no permitida por este Acuerdo;
- interfiera con el acceso de cualquier usuario, servidor o red, lo que incluye, entre otros, enviar un virus o sobrecargar o inundar un Servicio TiVo;
- introduzca un virus o cualquier otro código informático, archivos o programas que interrumpen, destruyen o limitan la funcionalidad de cualquier software o hardware informático o equipo de telecomunicaciones;
- dañe, deshabilite, sobrecargue, perjudique u obtenga acceso no autorizado a un Servicio TiVo, incluidos los servidores, la red informática o las cuentas de usuario de TiVo;
- elimine, modifique, desactive, bloquee, oculte o perjudique de otro modo cualquier publicidad en relación con un Producto TiVo o un Servicio TiVo (incluido el Contenido);
- use un Producto TiVo o un Servicio TiVo para publicitar o promocionar servicios que no están expresamente aprobados por adelantado por escrito por TiVo;
- sondee, escanee o pruebe la vulnerabilidad de cualquier sistema o red TiVo, o viole cualquier medida de seguridad o autenticación;
- recopile o almacene información de identificación personal de un Producto TiVo o Servicio TiVo sin la autorización de TiVo;
- infrinja o fomente conductas que infrinjan cualquier ley o reglamento aplicable, o constituyan un delito penal o den lugar a responsabilidad civil;
- infrinja este Acuerdo o cualquier directiva o política publicada por TiVo;
- interfiera con el uso y disfrute de cualquier otra parte de un Producto TiVo o Servicio TiVo;
- o aliente o permita a cualquier otra persona a hacer cualquiera de los anteriores o a intentar hacer cualquiera de los anteriores.
- TiVo se reserva el derecho de descontinuar características o funcionalidades ofrecidas anteriormente a su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o interrupción de cualquier característica o componente de cualquier Producto TiVo o Servicio TiVo.
- Hasta que cancele una Suscripción al Servicio TiVo mensual o anual (u otra recurrente) llamando al servicio de atención al cliente al 1-877-367-8486 o visitando tivo.com, su Suscripción al Servicio TiVo se renovará automáticamente (mes a mes para una Suscripción mensual al Servicio TiVo , o de año en año para una Suscripción anual al Servicio TiVo, o cualquier otro término periódico designado en su suscripción) al final de cada período de suscripción, por la misma tarifa de Suscripción al Servicio TiVo (incluso si no está utilizando el dispositivo TiVo o si se ha perdido, vendido o transferido).
- Las Suscripciones mensuales, anuales o por otros períodos al Servicio TiVo pueden no ser transferibles a otro dispositivo TiVo o suscriptor.
- Con una nueva suscripción al plan todo incluido: (a) paga solo una vez (en lugar de mensualmente, anualmente o con alguna otra frecuencia) por su Suscripción al Servicio TiVo, (b) su suscripción estará activa siempre que su dispositivo TiVo esté operativo (o hasta que TiVo suspenda el soporte para su dispositivo, lo que suceda primero), y (c) usted no podrá transferir su suscripción a otro dispositivo TiVo (excepto en casos de reparación o reemplazo en garantía según los términos de garantía aplicables).
- Una suscripción al plan todo incluido acompaña al dispositivo TiVo en caso de transferencia de propiedad.
- Con un plan todo incluido, recibe esas características de Suscripción al Servicio TiVo que generalmente ponemos a disposición de todos los clientes que han activado una Suscripción al Servicio TiVo para ese mismo Producto TiVo, excepto que TiVo indique lo contrario. Puede incurrir en cargos separados por cierto contenido, servicios o aplicaciones de terceros; estos elementos no se consideran parte de la Suscripción al Servicio TiVo. Además, TiVo se reserva el derecho de lanzar posteriormente, y de cobrar cantidades separadas por, nuevas características o funcionalidades que no están generalmente disponibles para todos los clientes que han activado una Suscripción al Servicio TiVo en un producto TiVo en particular.
- Aunque nos esforzamos por hacer que la Suscripción al Servicio TiVo esté disponible tanto como sea posible, puede haber períodos de inactividad (por ejemplo, para mantenimiento programado, actualizaciones de software o eventos fuera de nuestro control razonable).
Cargos por cancelación anticipada A veces ofrecemos tarifas con descuento para Productos TiVo y/o Suscripciones al Servicio TiVo cuando acepta suscribirse a la Suscripción al Servicio TiVo por un período de compromiso mínimo (como 1 año). Si cancela su Suscripción al Servicio TiVo antes de que finalice su plazo mínimo de compromiso, acepta pagarnos el cargo por cancelación anticipada aplicable (a menos que cancele durante nuestro período de garantía de devolución de dinero de 30 días). |
- Las características del servicio TiVo Stream 4K incluirán aquellas que ponemos a disposición de todos los clientes que hayan comprado un dispositivo TiVo Stream 4K, excepto que TiVo indique lo contrario. No hay un cargo de suscripción de servicio mensual o anual continuo para el servicio TiVo Stream 4K. Sin embargo, muchas de las funcionalidades de TiVo Stream 4K se basan en servicios de suscripción de terceros y usted incurrirá en cargos separados por ciertos contenidos, servicios o aplicaciones de terceros; estos elementos no se consideran parte del servicio TiVo Stream 4K. Incluso aunque algunos de estos cargos de terceros puedan ser administrados por TiVo en su nombre, su cuenta, los términos y condiciones de la cuenta y las disputas relacionadas con los mismos se resolverán entre usted y el tercero, y dichos servicios de terceros no forman parte del servicio TiVo Stream 4K.
- TiVo se reserva el derecho de descontinuar características o funcionalidades ofrecidas anteriormente a su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o interrupción de cualquier característica o componente del producto TiVo Stream 4K.
- El servicio para dispositivos TiVo Stream 4K se proporciona a discreción exclusiva de TiVo. No se garantizan actualizaciones como parte del dispositivo TiVo Stream 4K. Aunque nos esforzamos por hacer que el servicio TiVo Stream 4K esté disponible tanto como sea posible, puede haber períodos de inactividad (por ejemplo, para mantenimiento programado, actualizaciones de software o eventos fuera de nuestro control razonable).
- Los gastos de envío y gestión no son reembolsables.
- Solo activaciones iniciales de la Suscripción al Servicio TiVo son elegibles para esta oferta (es decir, las renovaciones, los cambios de planes de pago y los reemplazos de hardware no son elegibles).
- Rechazaremos las devoluciones de mercancías dañadas o artículos que muestren desgaste.
- Tiene 15 días a partir de la fecha en que se procesa su devolución para devolver su mercancía. Si no recibimos su devolución dentro de los 15 días, le cobraremos en su tarjeta de crédito registrada el Precio de Venta Sugerido por el Fabricante (MSRP) de la mercancía no devuelta (más impuestos) menos la cantidad que ya pagó.
- La garantía de devolución de dinero de 30 días excluye expresamente los dispositivos TiVo Stream 4K que se hayan activado previamente.
- Para cualquier devolución con garantía de devolución de dinero de 30 días de un dispositivo TiVo Stream 4K elegible, el costo de envío del dispositivo a TiVo será responsabilidad exclusiva del cliente.
- Al suscribirse a la Suscripción al Servicio TiVo o Tarifa recurrente de terceros, usted nos autoriza a cobrar los cargos por Suscripción al Servicio TiVo o cargos de terceros (y cualquier otro cargo aplicable, como un cargo por cancelación anticipada) a su tarjeta de crédito registrada.
- Si su tarjeta de crédito llega a su fecha de vencimiento y no ha actualizado su información de pago con nosotros o si ha cancelado su cuenta, nos autoriza a continuar facturando su tarjeta de crédito y seguirá siendo responsable de los montos no cobrados.
- Cada cargo en la fecha de facturación correspondiente se aplica al período inmediatamente posterior a la fecha de facturación (por lo tanto, un cargo por una Suscripción al Servicio TiVo mensual en enero es para la Suscripción al Servicio TiVo del mes de febrero). Los términos de pago de la Tarifa recurrente de terceros pueden diferir; comuníquese con el proveedor externo de dichos servicios para obtener más detalles.
- El impuesto sobre las ventas y el uso se cobrará en su pedido según la jurisdicción a la que se enviará el producto. En algunas jurisdicciones, el impuesto se basará en el MSRP del producto (y no en el precio con descuento que pagó).
- Todos los precios en tivo.com se muestran en dólares estadounidenses.
RESOLUCIÓN DE CONFLICTOS SI TIENE UN PROBLEMA CON UN PRODUCTO TIVO O SERVICIO TIVO, LLAME AL SERVICIO DE ATENCIÓN AL CLIENTE AL 1-877-367-8486. SI NO ESTÁ SATISFECHO CON EL RESULTADO Y DESEA INTENTAR OTRAS ACCIONES, TODAS LAS DISPUTAS ENTRE NOSOTROS SE RESOLVERÁN EN (i) UN ARBITRAJE VINCULANTE O (ii) ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO. DEBE ENTREGAR TODA SOLICITUD DE ARBITRAJE O DEMANDA LEGAL AL AGENTE DESIGNADO DE TIVO PARA LAS NOTIFICACIONES, CON COPIA A DISPUTENOTICE@TIVO.COM. DISEÑAMOS ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS PARA QUE EL PROCESO SEA LO MÁS CONVENIENTE Y RENTABLE POSIBLE PARA NUESTROS CLIENTES (Y NOSOTROS). EL PROCESO DE ARBITRAJE PUEDE SER UNA VÍA MÁS RÁPIDA, MÁS SENCILLA, MENOS FORMAL Y MENOS COSTOSA QUE LA PRESENTACIÓN DE UNA DEMANDA Y EL PROCESO ANTE UN TRIBUNAL. EN EL ARBITRAJE, IGUALMENTE TIENE DERECHO A UNA AUDIENCIA JUSTA. SIN EMBARGO, UN ÁRBITRO NEUTRAL (NO UN JUEZ NI UN JURADO) DETERMINARÁ SUS DERECHOS. LAS DECISIONES DEL ÁRBITRO SON DEFINITIVAS, Y EXIGIBLES COMO CUALQUIER ORDEN JUDICIAL. SOLO ESTÁN SUJETAS A UNA REVISIÓN LIMITADA POR PARTE DE UN TRIBUNAL. SI PREFIERE NO ARBITRAR, AÚN PUEDE ELEGIR PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO. ARBITRAJE OBLIGATORIO: NOS COMPROMETEMOS A RESOLVER CUALQUIER DISPUTA DERIVADA DE ESTE ACUERDO O RELACIONADA DE CUALQUIER FORMA CON ÉSTE (Y LOS PRODUCTOS TIVO O LOS SERVICIOS TIVO) EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE VINCULANTE INDIVIDUAL (AL TÉRMINO "CONFLICTO" SE LE DARÁ EL SIGNIFICADO MÁS AMPLIO POSIBLE), Y CADA UNO DE NOSOTROS ACEPTA RENUNCIAR AL DERECHO A QUE LAS DISPUTAS SE SOMETAN A LA DECISIÓN DE UN JURADO. NOS RESERVAMOS EL DERECHO DE INICIAR UNA ACCIÓN INDIVIDUAL ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO Y DE SOLICITAR MEDIDAS CAUTELARES U OTRAS MEDIDAS DE PROTECCIÓN JUDICIAL ANTE CUALQUIER TRIBUNAL COMPETENTE PARA PREVENIR (1) LA VIOLACIÓN REAL O INMINENTE U OTRO USO INDEBIDO DE LOS DERECHOS DE PROPIEDAD INTELECTUAL Y (2) TODO USO NO AUTORIZADO, PIRATERÍA O ROBO.
RESOLUCIÓN INFORMAL DE CONFLICTOS: ANTES DE COMENZAR EL ARBITRAJE, DEBEMOS INTENTAR RESOLVER DE BUENA FE LOS CONFLICTOS DURANTE 15 DÍAS. LA PARTE QUE PRETENDE INICIAR UN ARBITRAJE PRIMERO DEBE ENVIAR A LA OTRA UN CORREO ELECTRÓNICO CON: (1) LA EXPRESIÓN "AVISO DE CONFLICTO" EN LA LÍNEA DE ASUNTO DEL CORREO ELECTRÓNICO; Y (2) UNA DESCRIPCIÓN RAZONABLEMENTE DETALLADA DE LA NATURALEZA Y EL FUNDAMENTO DEL CONFLICTO, ASÍ COMO EL RESARCIMIENTO SOLICITADO, EN EL CUERPO DEL CORREO ELECTRÓNICO. SALVO POR LOS CORREOS ELECTRÓNICOS QUE CUMPLAN CON LAS DISPOSICIONES ANTERIORES ACTIVARÁN EL INICIO DEL PROCESO INFORMAL DE RESOLUCIÓN DE CONFLICTOS DE 15 DÍAS. ENVÍE SU AVISO A DISPUTENOTICE@TIVO.COM Y LE ENVIAREMOS EL NUESTRO A LA DIRECCIÓN DE CORREO ELECTRÓNICO ASOCIADA A SU CUENTA. UN REPRESENTANTE DE TIVO SE COMUNICARÁ CON USTED PARA TRATAR DE RESOLVER EL CONFLICTO DE MANERA INFORMAL. SI NO LLEGAMOS A UN ACUERDO PARA RESOLVER EL CONFLICTO DENTRO DE LOS 15 DÍAS DESPUÉS DE LA FECHA EN QUE SE ENVIÓ EL AVISO INICIAL, CUALQUIERA DE NOSOTROS PUEDE INICIAR EL ARBITRAJE DE LA MANERA DESCRITA A CONTINUACIÓN. PROCESO DE ARBITRAJE: LA ASOCIACIÓN AMERICANA DE ARBITRAJE (AAA) ADMINISTRARÁ EL ARBITRAJE DE ACUERDO CON LAS REGLAS DE ARBITRAJE DE CONSUMO DE LA AAA. DICHAS REGLAS E INFORMACIÓN SOBRE CÓMO INICIAR UN ARBITRAJE ESTÁN DISPONIBLES EN ADR.ORG O PUEDE LLAMAR AL 1-800-778-7879. LA AAA BRINDA UNA FORMULARIO DE SOLICITUD DE ARBITRAJE Y UN FORMULARIO PARA RESIDENTES DE CALIFORNIA POR SEPARADO. SALVO ACORDEMOS LO CONTRARIO, EL ARBITRAJE SE REALIZARÁ EN SU CONDADO DE RESIDENCIA. SI EL RESARCIMIENTO SOLICITADO ES DE USD 10.000 O MENOS, LA AUDIENCIA SE REALIZARÁ POR TELÉFONO O VIDEOCONFERENCIA O MEDIANTE LA PRESENTACIÓN DE DOCUMENTOS (A MENOS QUE EL ÁRBITRO EXIJA UNA AUDIENCIA PRESENCIAL). DECISIÓN DEL ÁRBITRO: EL ÁRBITRO DEBE PROPORCIONARNOS UNA BREVE EXPLICACIÓN POR ESCRITO DEL FUNDAMENTO DEL LAUDO. AL EMITIR EL LAUDO, EL ÁRBITRO DEBE APLICAR TODOS LOS TÉRMINOS CONTRACTUALES, LAS LEYES Y LOS PRECEDENTES LEGALES PERTINENTES (INCLUIDA LA SECCIÓN "LIMITACIÓN DE RESPONSABILIDAD" ANTERIOR). EL LAUDO DEL ÁRBITRO SERÁ DEFINITIVO Y VINCULANTE, PERO ESTÁ SUJETO A UNA REVISIÓN DE ACUERDO CON LAS LEYES APLICABLES QUE RIGEN LOS LAUDOS ARBITRALES. CUALQUIER TRIBUNAL COMPETENTE PUEDE DICTAR LA SENTENCIA SOBRE EL LAUDO DEL ÁRBITRO. GASTOS DE ARBITRAJE: SI INICIA UN ARBITRAJE EN EL QUE BUSQUE OBTENER UN RESARCIMIENTO DE MÁS DE USD 75.000 EN INDEMNIZACIÓN POR DAÑOS Y PERJUICIO, EL PAGO DE LOS GASTOS SE REGIRÁ POR LAS NORMAS DE LA AAA. DE LO CONTRARIO, PAGAREMOS TODOS LOS HONORARIOS DEL ÁRBITRO Y LOS CARGOS DE PRESENTACIÓN Y ADMINISTRACIÓN DE LA AAA. SIN EMBARGO, SI EL ÁRBITRO DETERMINA QUE EL FONDO DEL RECLAMO O EL RESARCIMIENTO SOLICITADO EN LA SOLICITUD DE ARBITRAJE NO ES RAZONABLE O SE PRESENTA PARA UN FIN INAPROPIADO (MEDIDO SEGÚN LAS NORMAS ESTABLECIDAS EN LAS REGLAS FEDERALES DE PROCEDIMIENTO CIVIL 11(B)), SE COMPROMETE A REEMBOLSARNOS LAS SUMAS QUE PAGAMOS EN SU NOMBRE EN VIRTUD DE LAS REGLAS DE LA AAA. TIVO NO BUSCARÁ LOS HONORARIOS DE ABOGADOS Y LOS COSTOS DEL ARBITRAJE A MENOS QUE EL ÁRBITRO DETERMINE QUE SU RECLAMO ES FRÍVOLO. EXCLUSIÓN: PUEDE SOLICITAR LA EXCLUSIÓN DE ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS (APARTE DE LOS PÁRRAFOS "JURISDICCIÓN" Y "PLAZO PARA LAS DISPUTAS" A CONTINUACIÓN) MEDIANTE NOTIFICACIÓN A TIVO DENTRO DE LOS 30 DÍAS DE LA FECHA EN QUE COMPRA SU PRODUCTO TIVO INICIAL. PARA HACERLO, ESCRIBA A TIVO PLATFORM TECHNOLOGIES LLC, 2160 GOLD STREET, SAN JOSE, CA 95002, ATENCIÓN: EXCLUSIÓN DEL ARBITRAJE E INCLUYA SU NOMBRE, DIRECCIÓN, NÚMERO DE CUENTA (SI TIENE UNA) Y UNA DECLARACIÓN CLARA DE QUE USTED NO DESEA RESOLVER LOS CONFLICTOS CON TIVO MEDIANTE ARBITRAJE. JURISDICCIÓN: SI (1) SE EXCLUYE DE ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS O (2) UN ÁRBITRO O TRIBUNAL DETERMINA QUE LA RENUNCIA A LA DEMANDA COLECTIVA DE ESTA SECCIÓN NO ES VÁLIDA O ES INAPLICABLE: (A) SE CONSIDERARÁ QUE LOS PÁRRAFOS RELACIONADOS CON EL ARBITRAJE NO SON APLICABLES PARA USTED; (B) ACEPTA RESOLVER CUALQUIER CONFLICTO QUE TENGA CON TIVO EXCLUSIVAMENTE ANTE UN TRIBUNAL ESTATAL O FEDERAL UBICADO EN EL CONDADO DE SANTA CLARA, CALIFORNIA; Y (C) ACEPTA SOMETERSE A LA JURISDICCIÓN EXCLUSIVA EN RAZÓN DE LA PERSONA Y EL OBJETO Y A LA COMPETENCIA TERRITORIAL EXCLUSIVA DE DICHOS TRIBUNALES CON EL FIN DE LITIGAR EL CONFLICTO. RENUNCIAMOS A TODO DERECHO A UN JUICIO POR JURADO EN CUALQUIER CONFLICTO. PLAZO PARA LAS DISPUTAS: ACORDAMOS (INDEPENDIENTEMENTE DE LOS ESTATUTOS O LEYES EN CONTRARIO) QUE TODA DISPUTA DEBE PRESENTARSE DENTRO DEL PLAZO DE 1 AÑO DESPUÉS DE QUE SURGIERA DICHO CONFLICTO O, DE LO CONTRARIO, PRESCRIBIRÁ DE FORMA PERMANENTE. |
Ley aplicable ESTE ACUERDO SE REGIRÁ E INTERPRETARÁ, EN TODOS LOS ASPECTOS, POR LA LEY FEDERAL DE ARBITRAJE, OTRAS LEYES FEDERALES APLICABLES Y LAS LEYES DEL ESTADO DE CALIFORNIA DE LOS ESTADOS UNIDOS, SIN PERJUICIO DE LAS DISPOSICIONES SOBRE CONFLICTO DE LEYES.Este acuerdo y los derechos y obligaciones de las partes en virtud del mismo no se regirán por la Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías, cuya aplicación queda expresamente excluida. |
Effective September 27th 2022 to September 30th 2022
DownloadTable of Contents
- Cuando nos referimos a un "Producto TiVo" en esta política, nos referimos a cualquier dispositivo, software o sitio web ofrecido por TiVo (incluidos, entre otros, DVR TiVo, TiVo Minis, TiVo Stream, TiVo Stream 4K, aplicaciones de software TiVo y TiVo Online (online.tivo.com)).
- Cuando nos referimos a un "Servicio TiVo" en esta política, nos referimos a cualquier servicio ofrecido por TiVo, incluido, entre otros, "TiVo+" (también conocido como "TiVo Plus"), que le permite acceder a cierta programación y otro contenido (“Contenido”) y aplicaciones y servicios de terceros relacionados.
- Cuando decimos “usted” en esta política, nos referimos tanto a usted como a cualquier otra persona a la que permita usar su Producto TiVo o Servicio TiVo.
- Los Productos TiVo y los Servicios TiVo que se le proporcionan directamente a través de su proveedor de cable o satélite están sujetos a sus términos de uso (y no a este Acuerdo).
- Algunos Productos TiVo requieren una suscripción al Servicio TiVo ("Suscripción al Servicio TiVo"), vea las Suscripciones al Servicio TiVo a continuación para conocer los detalles.
- Nuestra Política de privacidad rige la recopilación, uso y divulgación de su información personal.
- No respaldamos ni garantizamos el rendimiento de ninguna aplicación de terceros o productos o servicios de terceros anunciados a los que se pueda acceder o que estén incluidos en los Productos TiVo o los Servicios TiVo.
- Su uso de aplicaciones de terceros está sujeto a los términos de uso y la política de privacidad del proveedor de la aplicación (que le sugerimos que lea).
- Usted es responsable de cualquier cargo relacionado con su uso de un Producto TiVo o Servicio TiVo (como cargos por Internet de banda ancha, datos inalámbricos o contenido de pago por evento), así que tenga cuidado si les da acceso a otros al control remoto o a su contraseña de la cuenta.
- Algunos Productos TiVo tienen una funcionalidad mejorada basada en aplicaciones o servicios de terceros que pueden requerir un pago de suscripción por separado a un tercero. En algunos casos, estos cargos serán administrados por TiVo, pero su cuenta, los términos y condiciones de la cuenta y las disputas relacionadas serán entre usted y el tercero, independientemente de si TiVo administra los pagos en su nombre.
- Puede sincronizar un número máximo de 10 dispositivos móviles.
- Solo puede sincronizar los dispositivos móviles que posee o controla (es decir, no puede usar el iPad de su vecino).
- modifique, descifre, descompile, desensamble o intente aplicar ingeniería inversa o derivar el software o el código fuente de cualquier Producto TiVo o Servicio TiVo;
- modifique, desmonte o manipule cualquier hardware de TiVo;
- implique un engaño sobre el lugar de su residencia o la ubicación de su uso;
- implique eludir medidas tecnológicas u obtener acceso no autorizado a través de piratería informática, extracción de contraseñas o cualquier otro medio;
- modifique, distribuya, venda o muestre al público, a cambio de una compensación o de otro modo, cualquier programa grabado, transmitido o reproducido mediante cualquier Producto TiVo o Servicio TiVo;
- viole los derechos de otros, incluidas patentes, marcas registradas, secretos comerciales, derechos de autor, derechos morales u otros derechos de propiedad intelectual, o derechos de privacidad, publicidad u otros derechos de propiedad, acose o dañe a otra persona, se haga pasar por cualquier persona o entidad, o de otra manera se tergiverse a usted mismo o a su afiliación con cualquier persona o entidad; o que sea fraudulento, falso, confuso o engañoso;
- use tecnología u otros medios para acceder, indexar, enmarcar, buscar o vincular un Producto TiVo o un Servicio TiVo (incluido el Contenido) que no está autorizado por TiVo; o para eliminar, evitar, desactivar, descifrar, deshabilitar, eludir o evitar cualquier medida tecnológica implementada por TiVo o cualquiera de los proveedores de TiVo o cualquier otro tercero (incluido otro usuario) para proteger un Producto TiVo o un Servicio TiVo, incluida, entre otras, la protección del contenido o mecanismos de control de acceso destinados a evitar la descarga no autorizada, la captura de secuencias, la vinculación, el marco, la reproducción, el acceso o la distribución de un Producto TiVo o un Servicio TiVo;
- acceda, manipule o utilice áreas no públicas de un Producto TiVo o Servicio TiVo, los sistemas informáticos de TiVo o los sistemas de entrega técnica de los proveedores de TiVo;
- implique acceder a un Servicio TiVo (incluido el Contenido) a través de cualquier medio automatizado, incluidos "robots", "arañas web" o "lectores sin conexión";
- utilice metaetiquetas u otro texto o metadatos ocultos utilizando una marca comercial, URL de logotipo o nombre de producto de TiVo sin el consentimiento expreso por escrito de TiVo;
- acceda a un Producto TiVo o un Servicio TiVo, incluido, entre otros, el Contenido, o cualquier parte del mismo, con fines comerciales o en beneficio de un tercero o de cualquier manera no permitida por este Acuerdo;
- interfiera con el acceso de cualquier usuario, servidor o red, lo que incluye, entre otros, enviar un virus o sobrecargar o inundar un Servicio TiVo;
- introduzca un virus o cualquier otro código informático, archivos o programas que interrumpen, destruyen o limitan la funcionalidad de cualquier software o hardware informático o equipo de telecomunicaciones;
- dañe, deshabilite, sobrecargue, perjudique u obtenga acceso no autorizado a un Servicio TiVo, incluidos los servidores, la red informática o las cuentas de usuario de TiVo;
- elimine, modifique, desactive, bloquee, oculte o perjudique de otro modo cualquier publicidad en relación con un Producto TiVo o un Servicio TiVo (incluido el Contenido);
- use un Producto TiVo o un Servicio TiVo para publicitar o promocionar servicios que no están expresamente aprobados por adelantado por escrito por TiVo;
- sondee, escanee o pruebe la vulnerabilidad de cualquier sistema o red TiVo, o viole cualquier medida de seguridad o autenticación;
- recopile o almacene información de identificación personal de un Producto TiVo o Servicio TiVo sin la autorización de TiVo;
- infrinja o fomente conductas que infrinjan cualquier ley o reglamento aplicable, o constituyan un delito penal o den lugar a responsabilidad civil;
- infrinja este Acuerdo o cualquier directiva o política publicada por TiVo;
- interfiera con el uso y disfrute de cualquier otra parte de un Producto TiVo o Servicio TiVo;
- o aliente o permita a cualquier otra persona a hacer cualquiera de los anteriores o a intentar hacer cualquiera de los anteriores.
- TiVo se reserva el derecho de descontinuar características o funcionalidades ofrecidas anteriormente a su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o interrupción de cualquier característica o componente de cualquier Producto TiVo o Servicio TiVo.
- Hasta que cancele una Suscripción al Servicio TiVo mensual o anual (u otra recurrente) llamando al servicio de atención al cliente al 1-877-367-8486 o visitando tivo.com, su Suscripción al Servicio TiVo se renovará automáticamente (mes a mes para una Suscripción mensual al Servicio TiVo , o de año en año para una Suscripción anual al Servicio TiVo, o cualquier otro término periódico designado en su suscripción) al final de cada período de suscripción, por la misma tarifa de Suscripción al Servicio TiVo (incluso si no está utilizando el dispositivo TiVo o si se ha perdido, vendido o transferido).
- Las Suscripciones mensuales, anuales o por otros períodos al Servicio TiVo pueden no ser transferibles a otro dispositivo TiVo o suscriptor.
- Con una nueva suscripción al plan todo incluido: (a) paga solo una vez (en lugar de mensualmente, anualmente o con alguna otra frecuencia) por su Suscripción al Servicio TiVo, (b) su suscripción estará activa siempre que su dispositivo TiVo esté operativo (o hasta que TiVo suspenda el soporte para su dispositivo, lo que suceda primero), y (c) usted no podrá transferir su suscripción a otro dispositivo TiVo (excepto en casos de reparación o reemplazo en garantía según los términos de garantía aplicables).
- Una suscripción al plan todo incluido acompaña al dispositivo TiVo en caso de transferencia de propiedad.
- Con un plan todo incluido, recibe esas características de Suscripción al Servicio TiVo que generalmente ponemos a disposición de todos los clientes que han activado una Suscripción al Servicio TiVo para ese mismo Producto TiVo, excepto que TiVo indique lo contrario. Puede incurrir en cargos separados por cierto contenido, servicios o aplicaciones de terceros; estos elementos no se consideran parte de la Suscripción al Servicio TiVo. Además, TiVo se reserva el derecho de lanzar posteriormente, y de cobrar cantidades separadas por, nuevas características o funcionalidades que no están generalmente disponibles para todos los clientes que han activado una Suscripción al Servicio TiVo en un producto TiVo en particular.
- Aunque nos esforzamos por hacer que la Suscripción al Servicio TiVo esté disponible tanto como sea posible, puede haber períodos de inactividad (por ejemplo, para mantenimiento programado, actualizaciones de software o eventos fuera de nuestro control razonable).
Cargos por cancelación anticipada A veces ofrecemos tarifas con descuento para Productos TiVo y/o Suscripciones al Servicio TiVo cuando acepta suscribirse a la Suscripción al Servicio TiVo por un período de compromiso mínimo (como 1 año). Si cancela su Suscripción al Servicio TiVo antes de que finalice su plazo mínimo de compromiso, acepta pagarnos el cargo por cancelación anticipada aplicable (a menos que cancele durante nuestro período de garantía de devolución de dinero de 30 días). |
- Las características del servicio TiVo Stream 4K incluirán aquellas que ponemos a disposición de todos los clientes que hayan comprado un dispositivo TiVo Stream 4K, excepto que TiVo indique lo contrario. No hay un cargo de suscripción de servicio mensual o anual continuo para el servicio TiVo Stream 4K. Sin embargo, muchas de las funcionalidades de TiVo Stream 4K se basan en servicios de suscripción de terceros y usted incurrirá en cargos separados por ciertos contenidos, servicios o aplicaciones de terceros; estos elementos no se consideran parte del servicio TiVo Stream 4K. Incluso aunque algunos de estos cargos de terceros puedan ser administrados por TiVo en su nombre, su cuenta, los términos y condiciones de la cuenta y las disputas relacionadas con los mismos se resolverán entre usted y el tercero, y dichos servicios de terceros no forman parte del servicio TiVo Stream 4K.
- TiVo se reserva el derecho de descontinuar características o funcionalidades ofrecidas anteriormente a su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o interrupción de cualquier característica o componente del producto TiVo Stream 4K.
- El servicio para dispositivos TiVo Stream 4K se proporciona a discreción exclusiva de TiVo. No se garantizan actualizaciones como parte del dispositivo TiVo Stream 4K. Aunque nos esforzamos por hacer que el servicio TiVo Stream 4K esté disponible tanto como sea posible, puede haber períodos de inactividad (por ejemplo, para mantenimiento programado, actualizaciones de software o eventos fuera de nuestro control razonable).
- Los gastos de envío y gestión no son reembolsables.
- Solo activaciones iniciales de la Suscripción al Servicio TiVo son elegibles para esta oferta (es decir, las renovaciones, los cambios de planes de pago y los reemplazos de hardware no son elegibles).
- Rechazaremos las devoluciones de mercancías dañadas o artículos que muestren desgaste.
- Tiene 15 días a partir de la fecha en que se procesa su devolución para devolver su mercancía. Si no recibimos su devolución dentro de los 15 días, le cobraremos en su tarjeta de crédito registrada el Precio de Venta Sugerido por el Fabricante (MSRP) de la mercancía no devuelta (más impuestos) menos la cantidad que ya pagó.
- La garantía de devolución de dinero de 30 días excluye expresamente los dispositivos TiVo Stream 4K que se hayan activado previamente.
- Para cualquier devolución con garantía de devolución de dinero de 30 días de un dispositivo TiVo Stream 4K elegible, el costo de envío del dispositivo a TiVo será responsabilidad exclusiva del cliente.
- Al suscribirse a la Suscripción al Servicio TiVo o Tarifa recurrente de terceros, usted nos autoriza a cobrar los cargos por Suscripción al Servicio TiVo o cargos de terceros (y cualquier otro cargo aplicable, como un cargo por cancelación anticipada) a su tarjeta de crédito registrada.
- Si su tarjeta de crédito llega a su fecha de vencimiento y no ha actualizado su información de pago con nosotros o si ha cancelado su cuenta, nos autoriza a continuar facturando su tarjeta de crédito y seguirá siendo responsable de los montos no cobrados.
- Cada cargo en la fecha de facturación correspondiente se aplica al período inmediatamente posterior a la fecha de facturación (por lo tanto, un cargo por una Suscripción al Servicio TiVo mensual en enero es para la Suscripción al Servicio TiVo del mes de febrero). Los términos de pago de la Tarifa recurrente de terceros pueden diferir; comuníquese con el proveedor externo de dichos servicios para obtener más detalles.
- El impuesto sobre las ventas y el uso se cobrará en su pedido según la jurisdicción a la que se enviará el producto. En algunas jurisdicciones, el impuesto se basará en el MSRP del producto (y no en el precio con descuento que pagó).
- Todos los precios en tivo.com se muestran en dólares estadounidenses.
RESOLUCIÓN DE CONFLICTOS SI TIENE UN PROBLEMA CON UN PRODUCTO TIVO O SERVICIO TIVO, LLAME AL SERVICIO DE ATENCIÓN AL CLIENTE AL 1-877-367-8486. SI NO ESTÁ SATISFECHO CON EL RESULTADO Y DESEA INTENTAR OTRAS ACCIONES, TODAS LAS DISPUTAS ENTRE NOSOTROS SE RESOLVERÁN EN (i) UN ARBITRAJE VINCULANTE O (ii) ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO. DEBE ENTREGAR TODA SOLICITUD DE ARBITRAJE O DEMANDA LEGAL AL AGENTE DESIGNADO DE TIVO PARA LAS NOTIFICACIONES, CON COPIA A DISPUTENOTICE@TIVO.COM. DISEÑAMOS ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS PARA QUE EL PROCESO SEA LO MÁS CONVENIENTE Y RENTABLE POSIBLE PARA NUESTROS CLIENTES (Y NOSOTROS). EL PROCESO DE ARBITRAJE PUEDE SER UNA VÍA MÁS RÁPIDA, MÁS SENCILLA, MENOS FORMAL Y MENOS COSTOSA QUE LA PRESENTACIÓN DE UNA DEMANDA Y EL PROCESO ANTE UN TRIBUNAL. EN EL ARBITRAJE, IGUALMENTE TIENE DERECHO A UNA AUDIENCIA JUSTA. SIN EMBARGO, UN ÁRBITRO NEUTRAL (NO UN JUEZ NI UN JURADO) DETERMINARÁ SUS DERECHOS. LAS DECISIONES DEL ÁRBITRO SON DEFINITIVAS, Y EXIGIBLES COMO CUALQUIER ORDEN JUDICIAL. SOLO ESTÁN SUJETAS A UNA REVISIÓN LIMITADA POR PARTE DE UN TRIBUNAL. SI PREFIERE NO ARBITRAR, AÚN PUEDE ELEGIR PRESENTAR UNA DEMANDA ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO. ARBITRAJE OBLIGATORIO: NOS COMPROMETEMOS A RESOLVER CUALQUIER DISPUTA DERIVADA DE ESTE ACUERDO O RELACIONADA DE CUALQUIER FORMA CON ÉSTE (Y LOS PRODUCTOS TIVO O LOS SERVICIOS TIVO) EXCLUSIVAMENTE MEDIANTE UN ARBITRAJE VINCULANTE INDIVIDUAL (AL TÉRMINO "CONFLICTO" SE LE DARÁ EL SIGNIFICADO MÁS AMPLIO POSIBLE), Y CADA UNO DE NOSOTROS ACEPTA RENUNCIAR AL DERECHO A QUE LAS DISPUTAS SE SOMETAN A LA DECISIÓN DE UN JURADO. NOS RESERVAMOS EL DERECHO DE INICIAR UNA ACCIÓN INDIVIDUAL ANTE UN TRIBUNAL DE RESOLUCIÓN DE DISPUTAS DE BAJO MONTO Y DE SOLICITAR MEDIDAS CAUTELARES U OTRAS MEDIDAS DE PROTECCIÓN JUDICIAL ANTE CUALQUIER TRIBUNAL COMPETENTE PARA PREVENIR (1) LA VIOLACIÓN REAL O INMINENTE U OTRO USO INDEBIDO DE LOS DERECHOS DE PROPIEDAD INTELECTUAL Y (2) TODO USO NO AUTORIZADO, PIRATERÍA O ROBO.
RESOLUCIÓN INFORMAL DE CONFLICTOS: ANTES DE COMENZAR EL ARBITRAJE, DEBEMOS INTENTAR RESOLVER DE BUENA FE LOS CONFLICTOS DURANTE 15 DÍAS. LA PARTE QUE PRETENDE INICIAR UN ARBITRAJE PRIMERO DEBE ENVIAR A LA OTRA UN CORREO ELECTRÓNICO CON: (1) LA EXPRESIÓN "AVISO DE CONFLICTO" EN LA LÍNEA DE ASUNTO DEL CORREO ELECTRÓNICO; Y (2) UNA DESCRIPCIÓN RAZONABLEMENTE DETALLADA DE LA NATURALEZA Y EL FUNDAMENTO DEL CONFLICTO, ASÍ COMO EL RESARCIMIENTO SOLICITADO, EN EL CUERPO DEL CORREO ELECTRÓNICO. SALVO POR LOS CORREOS ELECTRÓNICOS QUE CUMPLAN CON LAS DISPOSICIONES ANTERIORES ACTIVARÁN EL INICIO DEL PROCESO INFORMAL DE RESOLUCIÓN DE CONFLICTOS DE 15 DÍAS. ENVÍE SU AVISO A DISPUTENOTICE@TIVO.COM Y LE ENVIAREMOS EL NUESTRO A LA DIRECCIÓN DE CORREO ELECTRÓNICO ASOCIADA A SU CUENTA. UN REPRESENTANTE DE TIVO SE COMUNICARÁ CON USTED PARA TRATAR DE RESOLVER EL CONFLICTO DE MANERA INFORMAL. SI NO LLEGAMOS A UN ACUERDO PARA RESOLVER EL CONFLICTO DENTRO DE LOS 15 DÍAS DESPUÉS DE LA FECHA EN QUE SE ENVIÓ EL AVISO INICIAL, CUALQUIERA DE NOSOTROS PUEDE INICIAR EL ARBITRAJE DE LA MANERA DESCRITA A CONTINUACIÓN. PROCESO DE ARBITRAJE: LA ASOCIACIÓN AMERICANA DE ARBITRAJE (AAA) ADMINISTRARÁ EL ARBITRAJE DE ACUERDO CON LAS REGLAS DE ARBITRAJE DE CONSUMO DE LA AAA. DICHAS REGLAS E INFORMACIÓN SOBRE CÓMO INICIAR UN ARBITRAJE ESTÁN DISPONIBLES EN ADR.ORG O PUEDE LLAMAR AL 1-800-778-7879. LA AAA BRINDA UNA FORMULARIO DE SOLICITUD DE ARBITRAJE Y UN FORMULARIO PARA RESIDENTES DE CALIFORNIA POR SEPARADO. SALVO ACORDEMOS LO CONTRARIO, EL ARBITRAJE SE REALIZARÁ EN SU CONDADO DE RESIDENCIA. SI EL RESARCIMIENTO SOLICITADO ES DE USD 10.000 O MENOS, LA AUDIENCIA SE REALIZARÁ POR TELÉFONO O VIDEOCONFERENCIA O MEDIANTE LA PRESENTACIÓN DE DOCUMENTOS (A MENOS QUE EL ÁRBITRO EXIJA UNA AUDIENCIA PRESENCIAL). DECISIÓN DEL ÁRBITRO: EL ÁRBITRO DEBE PROPORCIONARNOS UNA BREVE EXPLICACIÓN POR ESCRITO DEL FUNDAMENTO DEL LAUDO. AL EMITIR EL LAUDO, EL ÁRBITRO DEBE APLICAR TODOS LOS TÉRMINOS CONTRACTUALES, LAS LEYES Y LOS PRECEDENTES LEGALES PERTINENTES (INCLUIDA LA SECCIÓN "LIMITACIÓN DE RESPONSABILIDAD" ANTERIOR). EL LAUDO DEL ÁRBITRO SERÁ DEFINITIVO Y VINCULANTE, PERO ESTÁ SUJETO A UNA REVISIÓN DE ACUERDO CON LAS LEYES APLICABLES QUE RIGEN LOS LAUDOS ARBITRALES. CUALQUIER TRIBUNAL COMPETENTE PUEDE DICTAR LA SENTENCIA SOBRE EL LAUDO DEL ÁRBITRO. GASTOS DE ARBITRAJE: SI INICIA UN ARBITRAJE EN EL QUE BUSQUE OBTENER UN RESARCIMIENTO DE MÁS DE USD 75.000 EN INDEMNIZACIÓN POR DAÑOS Y PERJUICIO, EL PAGO DE LOS GASTOS SE REGIRÁ POR LAS NORMAS DE LA AAA. DE LO CONTRARIO, PAGAREMOS TODOS LOS HONORARIOS DEL ÁRBITRO Y LOS CARGOS DE PRESENTACIÓN Y ADMINISTRACIÓN DE LA AAA. SIN EMBARGO, SI EL ÁRBITRO DETERMINA QUE EL FONDO DEL RECLAMO O EL RESARCIMIENTO SOLICITADO EN LA SOLICITUD DE ARBITRAJE NO ES RAZONABLE O SE PRESENTA PARA UN FIN INAPROPIADO (MEDIDO SEGÚN LAS NORMAS ESTABLECIDAS EN LAS REGLAS FEDERALES DE PROCEDIMIENTO CIVIL 11(B)), SE COMPROMETE A REEMBOLSARNOS LAS SUMAS QUE PAGAMOS EN SU NOMBRE EN VIRTUD DE LAS REGLAS DE LA AAA. TIVO NO BUSCARÁ LOS HONORARIOS DE ABOGADOS Y LOS COSTOS DEL ARBITRAJE A MENOS QUE EL ÁRBITRO DETERMINE QUE SU RECLAMO ES FRÍVOLO. EXCLUSIÓN: PUEDE SOLICITAR LA EXCLUSIÓN DE ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS (APARTE DE LOS PÁRRAFOS "JURISDICCIÓN" Y "PLAZO PARA LAS DISPUTAS" A CONTINUACIÓN) MEDIANTE NOTIFICACIÓN A TIVO DENTRO DE LOS 30 DÍAS DE LA FECHA EN QUE COMPRA SU PRODUCTO TIVO INICIAL. PARA HACERLO, ESCRIBA A TIVO PLATFORM TECHNOLOGIES LLC, 2160 GOLD STREET, SAN JOSE, CA 95002, ATENCIÓN: EXCLUSIÓN DEL ARBITRAJE E INCLUYA SU NOMBRE, DIRECCIÓN, NÚMERO DE CUENTA (SI TIENE UNA) Y UNA DECLARACIÓN CLARA DE QUE USTED NO DESEA RESOLVER LOS CONFLICTOS CON TIVO MEDIANTE ARBITRAJE. JURISDICCIÓN: SI (1) SE EXCLUYE DE ESTA DISPOSICIÓN DE RESOLUCIÓN DE CONFLICTOS O (2) UN ÁRBITRO O TRIBUNAL DETERMINA QUE LA RENUNCIA A LA DEMANDA COLECTIVA DE ESTA SECCIÓN NO ES VÁLIDA O ES INAPLICABLE: (A) SE CONSIDERARÁ QUE LOS PÁRRAFOS RELACIONADOS CON EL ARBITRAJE NO SON APLICABLES PARA USTED; (B) ACEPTA RESOLVER CUALQUIER CONFLICTO QUE TENGA CON TIVO EXCLUSIVAMENTE ANTE UN TRIBUNAL ESTATAL O FEDERAL UBICADO EN EL CONDADO DE SANTA CLARA, CALIFORNIA; Y (C) ACEPTA SOMETERSE A LA JURISDICCIÓN EXCLUSIVA EN RAZÓN DE LA PERSONA Y EL OBJETO Y A LA COMPETENCIA TERRITORIAL EXCLUSIVA DE DICHOS TRIBUNALES CON EL FIN DE LITIGAR EL CONFLICTO. RENUNCIAMOS A TODO DERECHO A UN JUICIO POR JURADO EN CUALQUIER CONFLICTO. PLAZO PARA LAS DISPUTAS: ACORDAMOS (INDEPENDIENTEMENTE DE LOS ESTATUTOS O LEYES EN CONTRARIO) QUE TODA DISPUTA DEBE PRESENTARSE DENTRO DEL PLAZO DE 1 AÑO DESPUÉS DE QUE SURGIERA DICHO CONFLICTO O, DE LO CONTRARIO, PRESCRIBIRÁ DE FORMA PERMANENTE. |
Ley aplicable ESTE ACUERDO SE REGIRÁ E INTERPRETARÁ, EN TODOS LOS ASPECTOS, POR LA LEY FEDERAL DE ARBITRAJE, OTRAS LEYES FEDERALES APLICABLES Y LAS LEYES DEL ESTADO DE CALIFORNIA DE LOS ESTADOS UNIDOS, SIN PERJUICIO DE LAS DISPOSICIONES SOBRE CONFLICTO DE LEYES.Este acuerdo y los derechos y obligaciones de las partes en virtud del mismo no se regirán por la Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías, cuya aplicación queda expresamente excluida. |
Effective August 30th 2021 to September 27th 2022
DownloadTable of Contents
- Cuando nos referimos a "productos TiVo" en esta política queremos decir todo dispositivo, software o sitio web (y servicios relacionados con estos) ofrecido por TiVo (incluyendo las DVR de TiVo, el TiVo Stream 4K, el TiVo Mini, el TiVo Stream, las aplicaciones de software de TiVo y TiVo Online (online.tivo.com)).
- En esta política, cuando decimos "usted" nos referimos tanto a usted como a cualquier otra persona a quien usted permita usar su dispositivo TiVo, el software o la cuenta.
- Los productos de TiVo que se le proporcionan directamente a través de su proveedor de televisión por cable o por satélite están sujetos a sus términos de uso (y no a este acuerdo).
- Algunos productos de TiVo requieren una suscripción al servicio de TiVo; consulte los detalles en Suscripciones al servicio de TiVo, a continuación.
- Nuestra Política de privacidad rige la recopilación, el uso y la divulgación de su información personal.
- No respaldamos ni garantizamos el rendimiento de ninguna aplicación de terceros incluida, ni productos o servicios de terceros que se publiciten.
- Su uso de las aplicaciones de terceros incluidas está sujeto a los términos de uso y a la política de privacidad del proveedor de la aplicación (lo cual sugerimos que lea).
- Usted es responsable de todos los cargos relacionados con su uso de un producto de TiVo (tales como cargos por Internet de banda ancha, datos móviles o contenido prepago), por lo que se aconseja tener cuidado al permitir que otras personas tengan acceso al control remoto o conozcan la contraseña de su cuenta.
- Algunos productos de TiVo tienen una funcionalidad mejorada basada en aplicaciones o servicios de terceros que podrían requerir del pago de una suscripción aparte a un tercero. En ciertos casos estos cargos serán gestionados por TiVo, pero su cuenta, los términos y condiciones de la cuenta y las disputas relacionadas con esta serán entre usted y el tercero, independientemente de que TiVo gestione los pagos por usted.
- Podrá sincronizar una cantidad máxima de 10 dispositivos móviles.
- Solo podrá sincronizar dispositivos móviles que sean de su propiedad o que estén bajo su control (es decir, no puede usar el iPad de su vecino).
- TiVo se reserva el derecho de cancelar características o funciones que se ofrecían anteriormente, según su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o cancelación de una característica o componente de un producto o servicio de TiVo. Nos reservamos el derecho a determinar el momento y el contenido de las actualizaciones de software, que los productos TiVo podrían descargar e instalar de forma automática sin previo aviso.
- Hasta que usted cancele una suscripción al servicio de TiVo mensual o anual (u otro tipo de suscripción recurrente) llamando a Servicio al cliente, al 1-877-367-8486 o visitando tivo.com, su suscripción se renovará automáticamente (cada mes, en el caso de una suscripción al servicio de TiVo mensual, cada año, en el caso de una suscripción al servicio de TiVo anual o en otros plazos periódicos según lo estipulado en su suscripción) al final de cada período de suscripción, a la misma tarifa de servicio (aunque no esté usando el dispositivo de TiVo, lo haya extraviado, vendido o transferido de otro modo).
- Las suscripciones al servicio de TiVo mensuales, anuales u otras suscripciones periódicas no se podrán transferir a otro dispositivo o suscriptor de TiVo.
- Con una nueva suscripción al plan All-In: (a) paga una sola vez (en vez de mensualmente, anualmente o en otra frecuencia) por su suscripción al servicio de TiVo, (b) su suscripción dura tanto tiempo como esté operativo su dispositivo de TiVo (o hasta que TiVo cancele el soporte de su dispositivo, lo que ocurra primero), y (c) no se puede transferir su suscripción a otro dispositivo de TiVo (salvo en casos de reparación bajo garantía o recambio en virtud de los términos de garantía aplicables).
- Una suscripción al plan All-In acompaña al dispositivo de TiVo en caso de transferencia de propiedad.
- Con un plan All-In, recibirá las características del servicio de TiVo que en general ponemos a disposición de todos los clientes que tienen una suscripción activada al servicio de TiVo para ese mismo producto de TiVo, salvo que TiVo disponga otra cosa. Podría incurrir en otros cargos por determinado contenido, servicios o aplicaciones de terceros; estos artículos no se consideran parte del servicio de TiVo. Además, TiVo se reserva el derecho a publicar posteriormente, y a cobrar montos separados, por nuevas características o funciones que no estén a disposición general de todos los clientes que tengan un servicio TiVo activado en un producto de TiVo en particular.
- Si bien nos esforzamos por poner el servicio de TiVo a disposición lo máximo posible, puede que hayan períodos de inactividad (por ejemplo, para mantenimientos programados, actualizaciones de software o eventos fuera de nuestro control razonable).
Tarifas de cancelación prematura A veces ofrecemos tarifas con descuento por productos o suscripciones al servicio de TiVo cuando acepta suscribirse al servicio de TiVo por un plazo de compromiso mínimo (como p. ej. 1 año). Si cancela su suscripción al servicio de TiVo antes del final de su plazo de compromiso mínimo, acepta pagarnos la tarifa de cancelación prematura correspondiente (salvo que cancele durante nuestro período de garantía de 30 días para devolución del dinero). |
- Las características del servicio TiVo Stream 4K incluirán las que, en general, pongamos a disposición de todos los clientes que hayan comprado un dispositivo TiVo Stream 4K, excepto que TiVo disponga otra cosa. No hay un cargo de suscripción al servicio mensual o anual constante por el servicio TiVo Stream 4K. No obstante, muchas de las funciones de TiVo Stream 4K se basan en servicios de suscripciones de terceros y usted incurrirá en cargos aparte por determinados contenidos, servicios o aplicaciones de terceros; estos artículos no se consideran parte del servicio TiVo Stream 4K. Incluso si alguno de estos cargos de terceros pudieran estar gestionados por TiVo en su nombre, su cuenta, los términos de la cuenta, las condiciones y las disputas relacionadas con ella serán entre usted y el tercero en cuestión, y dichos servicios de terceros no forman parte del servicio TiVo Stream 4K.
- TiVo se reserva el derecho de cancelar características o funciones que se ofrecían anteriormente, según su exclusivo criterio y sin previo aviso. TiVo no es responsable ante usted ni ante ningún tercero por cualquier modificación, suspensión o cancelación de una característica o componente de un producto TiVo Stream 4K. Nos reservamos el derecho a determinar el momento y el contenido de las actualizaciones de software, que los productos TiVo podrían descargar e instalar de forma automática sin previo aviso.
- El servicio a los dispositivos TiVo Stream 4K se proporciona según el exclusivo criterio de TiVo. No se garantizan actualizaciones como parte del dispositivo TiVo Stream 4K. Si bien nos esforzamos por poner el servicio de TiVo Stream 4K a disposición lo máximo posible, puede que hayan períodos de inactividad (por ejemplo, para mantenimientos programados, actualizaciones de software o eventos fuera de nuestro control razonable).
- Los costos de envío y manipulación no son reembolsables.
- Solo califican para esta oferta las activaciones iniciales del servicio de TiVo (por lo tanto, las renovaciones, los cambios del plan de pago y los cambios de hardware no califican).
- No aceptaremos devoluciones de mercadería dañada ni de artículos que tengan signos de desgaste.
- Tiene 15 días a partir de la fecha de procesamiento de su devolución para devolver la mercadería. Si no recibimos su devolución en un plazo de 15 días, cobraremos a la tarjeta de crédito que figure en su archivo el precio de venta sugerido por el fabricante (MSRP, por sus siglas en inglés), más los impuestos y menos el monto que ya haya pagado.
- La garantía de devolución del dinero de 30 días excluye expresamente a los dispositivos TiVo Stream 4K que se hayan activado previamente.
- Por cada garantía de 30 días para devolución del dinero de un dispositivo de TiVo Stream 4K que califique, el costo del envío del dispositivo a TiVo correrá exclusivamente por cuenta del cliente.
- Al suscribirse al servicio de TiVo o a la Tarifa recurrente de terceros, nos autoriza a cobrar las tarifas del servicio de TiVo o las de terceros que correspondan (y demás tarifas aplicables, como p. ej. una tarifa de cancelación prematura) a la tarjeta de crédito registrada.
- Si su tarjeta de crédito se vence y usted no actualiza su información de pago con nosotros ni cancela su cuenta, nos autoriza a seguir facturando a su tarjeta de crédito y seguirá siendo responsable de todos los montos impagos.
- Cada cargo en la fecha de facturación correspondiente se aplica al período inmediatamente posterior a la fecha de facturación (por lo que el costo de la suscripción al servicio de TiVo mensual en enero corresponderá al servicio que recibirá en el mes de febrero). Los términos de pago de la Tarifa recurrente de terceros podrían ser diferentes; comuníquese con el tercero proveedor de los servicios en cuestión para informarse sobre los detalles.
- El impuesto sobre ventas y uso se cobrará en su pedido sobre la base de la jurisdicción a la que se vaya a enviar el producto. En algunas jurisdicciones, el impuesto se basará en el MSRP para el producto (y no en el precio con descuento que usted pagó).
- Todos los precios incluidos en tivo.com se expresan en dólares estadounidenses.
RESOLUCIÓN DE DISPUTAS SI TIENE UN PROBLEMA CON UN PRODUCTO O SERVICIO DE TIVO, LLAME A SERVICIO AL CLIENTE AL 1-877-367-8486. SI NO ESTUVIERA SATISFECHO CON EL RESULTADO Y DESEARA EMPRENDER OTRAS ACCIONES, TODAS LAS DISPUTAS ENTRE LAS PARTES SE RESOLVERÁN MEDIANTE ARBITRAJE COMPETENTE O EN UN TRIBUNAL PARA CASOS MENORES. HEMOS DISEÑADO ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS PARA QUE EL PROCESO SEA LO MÁS PRÁCTICO Y ECONÓMICO POSIBLE PARA NUESTROS CLIENTES (Y PARA NOSOTROS). ESTE PROCESO DE ARBITRAJE PUEDE SER UNA VÍA MÁS RÁPIDA, MÁS SENCILLA, MENOS FORMAL Y MENOS COSTOSA QUE ENTABLAR UNA DEMANDA E IR A JUICIO. EN EL ARBITRAJE, USTED SIGUE TENIENDO DERECHO A UNA AUDIENCIA JUSTA, PERO SERÁ UN ÁRBITRO NEUTRAL (Y NO UN JUEZ NI UN JURADO) QUIEN DEFINA SUS DERECHOS. LAS DECISIONES DEL ÁRBITRO SON DEFINITIVAS, TAN EJECUTABLES COMO CUALQUIER SENTENCIA JUDICIAL Y SUJETAS EXCLUSIVAMENTE A UNA REVISIÓN LIMITADA POR PARTE DE UN TRIBUNAL. SI PREFIERE QUE NO HAYA UN ARBITRAJE, PUEDE OPTAR POR PRESENTAR LA DISPUTA ANTE UN TRIBUNAL PARA CASOS MENORES. ARBITRAJE OBLIGATORIO: AMBAS PARTES ACUERDAN RESOLVER TODAS LAS DISPUTAS QUE SURJAN DEL PRESENTE ACUERDO (Y A LOS PRODUCTOS Y SERVICIOS DE TIVO), O QUE ESTÉN RELACIONADAS CON ÉL DE ALGUNA MANERA, EXCLUSIVAMENTE MEDIANTE ARBITRAJE VINCULANTE INDIVIDUAL (DÁNDOLE A "DISPUTA" EL SIGNIFICADO MÁS AMPLIO QUE SEA POSIBLE), Y CADA UNA DE LAS PARTES ACUERDA RENUNCIAR AL DERECHO A QUE SEA UN JURADO QUIEN RESUELVA LA DISPUTA. CADA UNA DE LAS PARTES CONSERVA EL DERECHO DE PRESENTAR UNA ACCIÓN INDIVIDUAL ANTE UN TRIBUNAL PARA CASOS MENORES Y A PROCURAR UN DESAGRAVIO POR MANDATO JUDICIAL U OTRO TIPO DE INDEMNIZACIÓN JUSTA ANTE CUALQUIER TRIBUNAL DE JURISDICCIÓN COMPETENTE PARA EVITAR (1) LA VIOLACIÓN REAL O POSIBLE, U OTRO USO INDEBIDO, DE LOS DERECHOS DE PROPIEDAD INTELECTUAL Y (2) CUALQUIER USO NO AUTORIZADO, PIRATERÍA O ROBO. RESOLUCIÓN INFORMAL DE DISPUTAS: CADA UNA DE LAS PARTES DEBE INTENTAR, DE BUENA FE, DURANTE 15 DÍAS, RESOLVER CUALQUIER TIPO DE DISPUTA DE MANERA INFORMAL ANTES DE INICIAR EL ARBITRAJE. UNA PARTE QUE PRETENDA INICIAR EL ARBITRAJE DEBE, ANTES QUE NADA, ENVIAR A LA OTRA PARTE UN CORREO ELECTRÓNICO CON LO SIGUIENTE: (1) LA FRASE "AVISO DE DISPUTA " EN LA LÍNEA DE ASUNTO DEL CORREO ELECTRÓNICO Y (2) UNA DESCRIPCIÓN DETALLADA, DENTRO DE LO RAZONABLE, DE LA NATURALEZA Y EL FUNDAMENTO DE LA DISPUTA, ADEMÁS DE LA INDEMNIZACIÓN QUE SE PRETENDE, EN EL CUERPO DEL CORREO ELECTRÓNICO. SOLO LOS CORREOS ELECTRÓNICOS QUE CUMPLAN CON LO ANTEDICHO ACTIVARÁN EL PROCESO DE RESOLUCIÓN INFORMAL DE DISPUTAS DE 15 DÍAS. ENVÍE SU AVISO A DISPUTENOTICE@TIVO.COM Y NOSOTROS ENVIAREMOS EL NUESTRO A LA DIRECCIÓN DE CORREO ELECTRÓNICO ASOCIADA CON SU CUENTA. UN REPRESENTANTE DE TIVO SE PONDRÁ EN CONTACTO CON USTED PARA INTENTAR RESOLVER LA DISPUTA DE MANERA INFORMAL. SI NO LLEGARAN A UN ACUERDO PARA RESOLVER LA DISPUTA EN UN PLAZO DE 15 DÍAS A PARTIR DEL ENVÍO DEL AVISO INICIAL, ENTONCES CUALQUIERA DE LAS PARTES PODRÁ INICIAR EL ARBITRAJE SEGÚN SE DESCRIBE A CONTINUACIÓN. PROCESO DE ARBITRAJE: LA ASOCIACIÓN AMERICANA DE ARBITRAJE (AAA) ADMINISTRARÁ EL ARBITRAJE, UTILIZANDO LAS REGLAS DE ARBITRAJE DE CONSUMIDORES DE LA AAA. ESAS REGLAS E INFORMACIÓN SOBRE CÓMO INICIAR UN ARBITRAJE ESTÁN A DISPOSICIÓN EN ADR.ORG O A TRAVÉS DEL 1-800-778-7879. LA AAA PROPORCIONA UN FORMULARIO DE SOLICITUD DE ARBITRAJE Y, APARTE, UN FORMULARIO PARA RESIDENTES DE CALIFORNIA. SALVO QUE LAS PARTES ACUERDEN OTRA COSA, EL ARBITRAJE SE LLEVARÁ A CABO EN EL CONDADO DONDE USTED RESIDA. SI SE PRETENDIERA UNA INDEMNIZACIÓN DE $10,000 O MENOS, LA AUDIENCIA SE LLEVARÁ A CABO POR TELÉFONO O VIDEOCONFERENCIA, O MEDIANTE UNA PRESENTACIÓN DE DOCUMENTOS (SALVO QUE EL ARBITRAJE REQUIERA DE UNA AUDIENCIA PRESENCIAL). DECISIÓN DEL ÁRBITRO: EL ÁRBITRO DEBE PROPORCIONARNOS UNA BREVE EXPLICACIÓN SOBRE EL FUNDAMENTO DE LA ADJUDICACIÓN, POR ESCRITO. AL HACER LA ADJUDICACIÓN, EL ÁRBITRO DEBE APLICAR TODOS LOS TÉRMINOS CONTRACTUALES, ESTATUTOS Y PRECEDENTES JURÍDICOS QUE CORRESPONDAN (INCLUSIVE LA SECCIÓN DE "LIMITACIÓN DE RESPONSABILIDAD" QUE ANTECEDE). LA ADJUDICACIÓN DEL ÁRBITRO SERÁ DEFINITIVA Y OBLIGATORIA PERO ESTARÁ SUJETA A REVISIÓN DE CONFORMIDAD CON LOS ESTATUTOS APLICABLES QUE RIJAN LA ADJUDICACIÓN DE ARBITRAJES. LA SENTENCIA QUE APRUEBE LA ADJUDICACIÓN DEL ÁRBITRO PUEDE SER DICTADA POR CUALQUIER TRIBUNAL CON JURISDICCIÓN. COSTOS DEL ARBITRAJE: SI USTED INICIA EL ARBITRAJE PROCURANDO OBTENER MÁS DE $75,000 POR CONCEPTO DE DAÑOS, EL PAGO DE LAS TARIFAS SE REGIRÁ POR LAS REGLAS DE LA AAA. DE LO CONTRARIO, PAGAREMOS TODOS LOS COSTOS DE PRESENTACIÓN ANTE LA AAA, LA ADMINISTRACIÓN Y LOS HONORARIOS DEL ÁRBITRO. NO OBSTANTE, SI EL ÁRBITRO CONSIDERASE QUE EL FUNDAMENTO DE SU RECLAMO O LA INDEMNIZACIÓN PRETENDIDA EN LA DEMANDA PARA ARBITRAJE FUERA POCO RAZONABLE O SE PLANTEARA POR UN PROPÓSITO INADECUADO (SEGÚN LA MEDIDA DE LOS ESTÁNDARES DISPUESTOS EN LA NORMA FEDERAL 11(B) DEL PROCESO CIVIL), USTED ACEPTA REEMBOLSARNOS LOS MONTOS PAGADOS EN SU NOMBRE EN VIRTUD DE LAS REGLAS DE LA AAA. TIVO NO PROCURARÁ RECUPERAR LOS HONORARIOS DE SUS ABOGADOS NI OTROS COSTOS EN EL ARBITRAJE SALVO QUE EL ÁRBITRO DETERMINE QUE SU RECLAMO ES FRÍVOLO. EXCLUSIÓN VOLUNTARIA: PUEDE EXCLUIRSE VOLUNTARIAMENTE DE LA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS (A EXCEPCIÓN DE LOS PÁRRAFOS "FORO JUDICIAL" Y "PLAZO PARA PRESENTACIÓN DE DISPUTAS" A CONTINUACIÓN) INFORMANDO A TIVO DENTRO DE LOS 30 DÍAS POSTERIORES A LA FECHA EN LA QUE COMPRÓ INICIALMENTE SU PRODUCTO DE TIVO. DEBE HACERLO POR ESCRITO A TIVO PLATFORM TECHNOLOGIES LLC., 2160 GOLD STREET, SAN JOSE, CA 95002, ATTN.: ARBITRATION OPT-OUT, E INCLUIR SU NOMBRE, DIRECCIÓN, NÚMERO DE CUENTA (SI LO TIENE) Y UNA DECLARACIÓN CLARA DE QUE NO DESEA RESOLVER DISPUTAS CON TIVO MEDIANTE ARBITRAJE. FORO JUDICIAL: SI (1) SE EXCLUYE VOLUNTARIAMENTE DE ESTA DISPOSICIÓN DE RESOLUCIÓN DE DISPUTAS O (2) UN ÁRBITRO O UN TRIBUNAL DETERMINARA LA INVALIDEZ O LA IMPOSIBILIDAD DE EJECUCIÓN DE LA RENUNCIA A DEMANDA COLECTIVA DE ESTA SECCIÓN, ENTONCES: (A) SE CONSIDERARÁ QUE LOS PÁRRAFOS RELACIONADOS CON EL ARBITRAJE NO APLICAN EN SU CASO, (B) ACEPTA RESOLVER CUALQUIER DISPUTA QUE TENGA CON TIVO EXCLUSIVAMENTE EN UN TRIBUNAL ESTATAL O FEDERAL DEL CONDADO DE SANTA CLARA, CALIFORNIA Y (C) ACUERDA SOMETERSE A LA JURISDICCIÓN EXCLUSIVA EN RAZÓN DE LA PERSONA O DE LA MATERIA Y A LA SELECCIÓN DE LUGAR DE DICHOS TRIBUNALES A EFECTOS DE LITIGAR LA DISPUTA. CADA UNA DE LAS PARTES RENUNCIA A TODO DERECHO A UN JUICIO CON JURADO ANTE UNA DISPUTA DE ESTE TIPO. PLAZO PARA PRESENTACIÓN DE DISPUTAS: LAS PARTES ACUERDAN (INDEPENDIENTEMENTE DE TODO ESTATUTO O LEY QUE DISPONGA OTRA COSA) QUE LAS DISPUTAS DEBEN PRESENTARSE EN EL PLAZO DE 1 AÑO DESDE EL MOMENTO EN QUE SURJAN O, DE LO CONTRARIO, PRESCRIBIRÁN PARA SIEMPRE. |
Ley vigente A TODOS EFECTOS, EL PRESENTE ACUERDO ESTARÁ REGIDO Y SERÁ INTERPRETADO DE CONFORMIDAD CON LA LEY FEDERAL DE ARBITRAJE, OTRAS LEYES FEDERALES Y LAS LEYES DEL ESTADO DE CALIFORNIA, EN ESTADOS UNIDOS, INDEPENDIENTEMENTE DE CUALQUIER CONFLICTO EN LAS DISPOSICIONES LEGALES. El presente acuerdo y los derechos y obligaciones de las partes en virtud de este no estarán regidos por la Convención de las Naciones Unidas sobre Contratos para la Compraventa Internacional de Mercancías, la aplicación de la cual se excluye expresamente. |
Política de privacidad
Effective September 30th 2022
DownloadTable of Contents
Fecha de entrada en vigencia: 7 de mayo de 2021
Política de privacidad de TiVo
- Espacio Económico Europeo, la Unión Europea y el Reino Unido
- TMDB
- Terceros
- Productos y servicios de TiVo y su información personal. Cuando usa los productos o servicios de TiVo, o interactúa con ellos, podemos usar diversas tecnologías que recopilan información sobre el modo en que usa nuestros productos o servicios, o accede a ellos. Esta información puede incluir lo siguiente:
- Su tipo de suscripción.
- Sus interacciones con los productos o servicios de TiVo (como la forma en que usa, mira, graba, califica el contenido, e interactúa con él).
- Datos de los productos de TiVo (como número de modelo, versiones de software e identificadores únicos de productos).
- Datos de ubicación (como datos de GPS, código postal y huso horario).
- Datos del servicio de cable (como proveedor de cable y canales de cable).
- Información personal que puede identificarlo directamente (como su nombre, dirección, información financiera u otra información de identificación).
- Información personal que puede identificarlo indirectamente (como información de URL, datos de cookies y su dirección IP o dirección MAC).
- Datos que pueden no identificarlo directamente, pero que se recopilan a medida que utiliza nuestros productos y servicios, que pueden incluir el tipo de conexión a la red y el proveedor, e información relacionada con búsquedas o recomendaciones sobre los productos y servicios de TiVo.
- Datos funcionales, como datos de registro, sistema y rendimiento.
- Datos de audio (si habilita o utiliza la función de control por voz).
- Datos de sensores móviles generados por movimiento o por orientación (por ejemplo, acelerómetro o giroscopio).
- Para brindarle acceso a los productos y servicios de TiVo.
- Para brindarle una experiencia más personalizada al usar los productos y servicios de TiVo, y mejorar su experiencia con los productos, servicios y publicidad (incluidos los productos y servicios de terceros) disponibles dentro o fuera del producto o servicio de TiVo, por ejemplo, al proporcionar contenido, recomendaciones, funciones y publicidad personalizados o localizados.
- Para mostrarle publicidad en sus productos o servicios de TiVo, que incluye compartir y vender datos suficientes a nuestros proveedores de servicios y terceros para brindarle la publicidad en su dispositivo o servicio.
- Para analizar sus hábitos de visualización.
- Para analizar su uso de las características de los productos y servicios de TiVo.
- Para ayudar a garantizar la funcionalidad técnica de los productos y servicios de TiVo.
- Para ayudar a desarrollar nuevos productos y servicios.
- Para combinar información que recopilamos a partir de su uso de diferentes productos o servicios de TiVo (por ejemplo, para permitirle comenzar un programa en una sala y terminarlo en otra).
- Para comunicarnos con usted con fines relacionados con productos o servicios de TiVo (o investigación), incluso a través de correos electrónicos, notificaciones u otros mensajes, que acepta recibir.
- Para comunicarnos con usted, ya sea directamente o a través de uno de nuestros socios, con fines promocionales y de marketing a través de correos electrónicos, notificaciones u otros mensajes, en función de los permisos que haya aceptado.
- Para habilitar y promocionar los productos y servicios de TiVo, y otros servicios o productos, ya sea dentro o fuera de estos, incluso a través de proveedores de servicios, incluidas las características y el contenido de los productos y servicios de TiVo, y los productos o servicios disponibles a través de estos.
- Para procesar su pago o prevenir o detectar fraudes.
- Para hacer cumplir esta Política de privacidad, los términos de servicio relacionados con un producto o servicio de TiVo que esté utilizando (incluido, entre otros, el Acuerdo de usuario de TiVo) y cualquier otro término que haya aceptado, incluso para proteger los derechos, propiedad o seguridad de TiVo y sus afiliados, sus usuarios o cualquier otra persona, o el contenido protegido por derechos de autor de un producto o servicio de TiVo o contenido en él.
- Para brindarle funciones, información, soporte, publicidad u otro contenido, incluido el contenido determinado por su ubicación.
- Como se indica en la presente Política de privacidad.
- Direcciones IP.
- Datos de audiencia por hogar anonimizados.
- Datos de audio (grabaciones de voz anónimas).
- Acceder a su estado de privacidad en Administrar mi cuenta.
- Comunicarse con al servicio de atención al cliente al 1-877-367-8486 para obtener ayuda con la configuración de exclusión.
- Identificadores
- Información en registros de clientes
- Información de compras comerciales
- Información demográfica
- Actividad de Internet o de la red
- Inferencias de lo anterior utilizadas para el perfil, incluido el historial de navegación de su producto de TiVo, la grabación de los programas vistos y grabados.
- Datos de geolocalización
- Identificadores únicos
Effective September 27th 2022 to September 30th 2022
DownloadTable of Contents
Fecha de entrada en vigencia: 7 de mayo de 2021
Política de privacidad de TiVo
- Espacio Económico Europeo, la Unión Europea y el Reino Unido
- TMDB
- Terceros
- Productos y servicios de TiVo y su información personal. Cuando usa los productos o servicios de TiVo, o interactúa con ellos, podemos usar diversas tecnologías que recopilan información sobre el modo en que usa nuestros productos o servicios, o accede a ellos. Esta información puede incluir lo siguiente:
- Su tipo de suscripción.
- Sus interacciones con los productos o servicios de TiVo (como la forma en que usa, mira, graba, califica el contenido, e interactúa con él).
- Datos de los productos de TiVo (como número de modelo, versiones de software e identificadores únicos de productos).
- Datos de ubicación (como datos de GPS, código postal y huso horario).
- Datos del servicio de cable (como proveedor de cable y canales de cable).
- Información personal que puede identificarlo directamente (como su nombre, dirección, información financiera u otra información de identificación).
- Información personal que puede identificarlo indirectamente (como información de URL, datos de cookies y su dirección IP o dirección MAC).
- Datos que pueden no identificarlo directamente, pero que se recopilan a medida que utiliza nuestros productos y servicios, que pueden incluir el tipo de conexión a la red y el proveedor, e información relacionada con búsquedas o recomendaciones sobre los productos y servicios de TiVo.
- Datos funcionales, como datos de registro, sistema y rendimiento.
- Datos de audio (si habilita o utiliza la función de control por voz).
- Datos de sensores móviles generados por movimiento o por orientación (por ejemplo, acelerómetro o giroscopio).
- Para brindarle acceso a los productos y servicios de TiVo.
- Para brindarle una experiencia más personalizada al usar los productos y servicios de TiVo, y mejorar su experiencia con los productos, servicios y publicidad (incluidos los productos y servicios de terceros) disponibles dentro o fuera del producto o servicio de TiVo, por ejemplo, al proporcionar contenido, recomendaciones, funciones y publicidad personalizados o localizados.
- Para mostrarle publicidad en sus productos o servicios de TiVo, que incluye compartir y vender datos suficientes a nuestros proveedores de servicios y terceros para brindarle la publicidad en su dispositivo o servicio.
- Para analizar sus hábitos de visualización.
- Para analizar su uso de las características de los productos y servicios de TiVo.
- Para ayudar a garantizar la funcionalidad técnica de los productos y servicios de TiVo.
- Para ayudar a desarrollar nuevos productos y servicios.
- Para combinar información que recopilamos a partir de su uso de diferentes productos o servicios de TiVo (por ejemplo, para permitirle comenzar un programa en una sala y terminarlo en otra).
- Para comunicarnos con usted con fines relacionados con productos o servicios de TiVo (o investigación), incluso a través de correos electrónicos, notificaciones u otros mensajes, que acepta recibir.
- Para comunicarnos con usted, ya sea directamente o a través de uno de nuestros socios, con fines promocionales y de marketing a través de correos electrónicos, notificaciones u otros mensajes, en función de los permisos que haya aceptado.
- Para habilitar y promocionar los productos y servicios de TiVo, y otros servicios o productos, ya sea dentro o fuera de estos, incluso a través de proveedores de servicios, incluidas las características y el contenido de los productos y servicios de TiVo, y los productos o servicios disponibles a través de estos.
- Para procesar su pago o prevenir o detectar fraudes.
- Para hacer cumplir esta Política de privacidad, los términos de servicio relacionados con un producto o servicio de TiVo que esté utilizando (incluido, entre otros, el Acuerdo de usuario de TiVo) y cualquier otro término que haya aceptado, incluso para proteger los derechos, propiedad o seguridad de TiVo y sus afiliados, sus usuarios o cualquier otra persona, o el contenido protegido por derechos de autor de un producto o servicio de TiVo o contenido en él.
- Para brindarle funciones, información, soporte, publicidad u otro contenido, incluido el contenido determinado por su ubicación.
- Como se indica en la presente Política de privacidad.
- Direcciones IP.
- Datos de audiencia por hogar anonimizados.
- Datos de audio (grabaciones de voz anónimas).
- Acceder a su estado de privacidad en Administrar mi cuenta.
- Comunicarse con al servicio de atención al cliente al 1-877-367-8486 para obtener ayuda con la configuración de exclusión.
- Identificadores
- Información en registros de clientes
- Información de compras comerciales
- Información demográfica
- Actividad de Internet o de la red
- Inferencias de lo anterior utilizadas para el perfil, incluido el historial de navegación de su producto de TiVo, la grabación de los programas vistos y grabados.
- Datos de geolocalización
- Identificadores únicos
Effective August 30th 2021 to September 27th 2022
DownloadTable of Contents
Fecha de entrada en vigencia: 7 de mayo de 2021
Política de privacidad de TiVo
Al usar cualquiera de nuestros productos o servicios, o al interactuar con TiVo Corporation, TiVo Platform Technologies LLC, TiVo Solutions, Inc. o Rovi Corporation, o cualquiera de nuestros afiliados (de manera conjunta, “TiVo,” “nosotros”, “nuestro" o “nos”) relacionados con esta “Política de privacidad”, está consintiendo al "procesamiento" (es decir, la recolección, la transferencia, el almacenamiento, el procesamiento, la divulgación y el uso) de su información según lo descrito en esta Política de privacidad. Este consentimiento incluye el procesamiento de toda información que elija proporcionarnos y que se considere confidencial en virtud de las leyes aplicables. Si no está de acuerdo con los términos de esta Política de privacidad, no debe usar los productos y servicios de TiVo ni acceder o interactuar con ningún otro aspecto del negocio de TiVo.
Recopilamos y procesamos información personal y datos ("Información personal") que usamos para proporcionarle productos y servicios de TiVo, gestionar las cuentas que tenga con nosotros, informarle sobre cambios en nuestras políticas o productos, comunicarle ofertas que pudieran interesarle, procesar sus pedidos, ayudarle a comprar productos o servicios de TiVo, activar y renovar sus suscripciones, identificar o resolver problemas, hacer encuestas, mejorar los productos y servicios que le proporcionamos, comercializar y publicitar nuestros productos y servicios, inclusive hacerle llegar publicidad, y demás maneras de llevar adelante nuestro negocio. Sus derechos respecto a su Información personal y su recopilación y uso se describen en esta política.
Si tiene alguna discapacidad y necesita que le proporcionemos esta política en otro formato, envíe un correo electrónico a privacy@tivo.com o llame a Asistencia al cliente al 1-877-367-8486.
Excepciones – dónde no es aplicable esta Política de privacidad:
- Residentes del Espacio Económico Europeo, la Unión Europea y el Reino Unido.
Consulte nuestra Política de privacidad específica para residentes del Espacio Económico Europeo.
- TMDB
themoviedb.org tiene su propia Política de privacidad, que se encuentra aquí.
- Terceros
Esta Política de privacidad no tiene validez alguna para aplicaciones o software de terceros que se integren con productos o servicios de TiVo, ni para ningún otro producto, servicio o negocio de terceros. Los productos o servicios de TiVo que se le proporcionan directamente a través de su proveedor de televisión por cable o por satélite están sujetos a sus propias políticas de privacidad (y no a esta Política de privacidad). Además, habrá acuerdos separados que regirán la prestación, el acceso y el uso de productos o servicios de TiVo según se especifique para cada producto (p. ej. los términos de servicio que rigen la prestación del servicio de TiVo, el "Acuerdo de usuario de TiVo").
AVISO Y CONSENTIMIENTO:
AL ACEPTAR ESTA POLÍTICA DE PRIVACIDAD, USAR PRODUCTOS O SERVICIOS DE TIVO Y PROPORCIONAR SU INFORMACIÓN A TIVO ESTÁ AUTORIZANDO EXPRESAMENTE A TIVO A USAR Y COMPARTIR SU INFORMACIÓN CON OTROS AFILIADOS DE TIVO, ASÍ COMO TAMBIÉN CON DETERMINADOS SOCIOS COMERCIALES Y PROVEEDORES DE SERVICIO DE CONFIANZA QUE PUDIERAN ENCONTRARSE FUERA DE SU PAÍS DE RESIDENCIA (INCLUYENDO PAÍSES QUE NO PROPORCIONAN EL MISMO NIVEL DE PROTECCIÓN PARA EL PROCESAMIENTO DE INFORMACIÓN PERSONAL QUE SU PAÍS DE RESIDENCIA). RECONOCE Y ACEPTA LA IMPORTANCIA DE COMPARTIR SU INFORMACIÓN CON TIVO Y CONFORME SE DIVULGA EN ESTA POLÍTICA DE PRIVACIDAD PARA LA PROVISIÓN DE PRODUCTOS Y SERVICIOS DE TIVO. RECONOCE Y ACEPTA QUE OTORGA SU CONSENTIMIENTO PARA QUE SE USE LA INFORMACIÓN SEGÚN LO EXPRESADO EN ESTA POLÍTICA DE PRIVACIDAD, MIENTRAS DURE SU RELACIÓN CON TIVO, Y QUE LA REVOCACIÓN DE SU CONSENTIMIENTO PODRÍA AFECTAR SU CAPACIDAD DE USO DE PRODUCTOS Y SERVICIOS DE TIVO.
Información que recopilamos de forma automática.
TiVo puede recopilar de forma automática los siguientes tipos de información, inclusive en los últimos 12 meses:
- Productos y servicios de TiVo y su Información personal. Cuando utiliza o interactúa con productos o servicios de TiVo, podemos usar una variedad de tecnologías que recopilan información sobre cómo accede usted a nuestros productos y servicios y cómo los usa. Esta información puede incluir:
- su tipo de suscripción.
- sus interacciones con productos o servicios de TiVo (p. ej. cómo los usa, mira, graba, califica e interactúa con el contenido).
- datos del producto de TiVo (tales como el número de modelo, las versiones de software e identificadores únicos del producto).
- datos de ubicación (tales como datos de GPS, código postal y zona horaria).
- datos del servicio de cable (tales como proveedor del servicio de televisión por cable y canales de cable).
- Información personal que puede identificarlo directamente (como su nombre, dirección, información financiera u otra información de identificación).
- Información personal que pueda identificarlo directamente (como la información de su URL, datos de cookies y su dirección IP o MAC).
- datos que tal vez no lo identifiquen directamente pero que se recopilan a medida que usa nuestros productos y servicios, entre los que pueden incluirse el tipo de conexión a la red y el proveedor de la conexión e información relacionada con las búsquedas o recomendaciones sobre productos y servicios de TiVo.
- datos funcionales tales como los de inscripción, sistema y rendimiento.
- datos de audio (si habilita o usa la función de control por voz).
- datos del sensor móvil generados por movimiento o por orientación (p. ej. acelerómetro o giroscopio).
Datos de la cuenta de TiVo
Cuando se inscribe a un servicio proporcionado por TiVo o activa un producto de TiVo, crea un perfil de usuario que incluye la siguiente información: su nombre, dirección postal, ciudad, estado, código postal, dirección (o direcciones) de correo electrónico, número (o números) de teléfono (incluyendo el celular), la información de su tarjeta de crédito (aunque podemos usar tokens seguros para reducir el riesgo, y no podemos ver todo el número de su tarjeta de crédito). A fin de procesar los pagos para Aplicaciones de terceros (p. ej. Prime Video, Hulu, Google Play Store), podemos compartir esta información con terceros, según lo solicite usted, consintiendo a la compra y el uso de dichas Aplicaciones de terceros. Podremos también proporcionar esta información a proveedores de servicio según sea necesario para proporcionarle servicios de TiVo.
Datos del producto de TiVo
Cuando active un producto de TiVo, también procesaremos y almacenaremos sus direcciones IP y MAC para su hogar y productos que nos permitan enviar información a su producto TiVo y proporcionarle servicios de TiVo, lo que a veces puede incluir publicidad. Esta información se podrá brindar a proveedores de servicio para proporcionarle servicios de TiVo.
Voz
Cuando habilite un control remoto activado por voz de TiVo, también recopilaremos y procesaremos las grabaciones de su voz solo cuando esté apretando el botón de activación por voz en el Control remoto de TiVo. Posteriormente, esta grabación de voz es convertida a texto por nosotros o nuestros proveedores de servicio de confianza, y se procesa y analiza para que TiVo pueda brindarle los resultados de búsqueda adecuados, sugerencias y otras funciones personalizadas.
Datos de aplicaciones de terceros
Puede integrar su cuenta de TiVo con determinadas aplicaciones, sitios web, productos o servicios de terceros ("Aplicaciones de terceros"). Estas Aplicaciones de terceros podrían tener sus propios términos y condiciones de uso y políticas de privacidad, y su uso de estas Aplicaciones de terceros estará regido y sujeto a dichos términos y condiciones y políticas de privacidad. Con el fin de habilitar esta funcionalidad, se le indicará que permita que esas Aplicaciones de terceros se conecten con su producto o cuenta de TiVo. Una vez que haya habilitado esta función, TiVo recopilará, procesará y compartirá datos con la Aplicación de terceros que usted haya autorizado. Si habilita su cuenta de TiVo con cualquier Aplicación de terceros, recibiremos información relacionada a sus interacciones con productos y servicios de TiVo a través de la Aplicación de terceros, así como también información sobre su actividad públicamente disponible en la Aplicación de terceros o información que haya consentido que la Aplicación de terceros comparta con TiVo. Si desea que se deje de recopilar o compartir información con la Aplicación de terceros específica que autorizó, debe deshabilitar la función, cancelar su suscripción correspondiente o gestionar su cuenta para la Aplicación de terceros. TiVo no respalda ni se responsabiliza por el comportamiento, las características o el contenido de ninguna Aplicación de terceros ni por ninguna transacción que pudiera llevar a cabo con el proveedor de cualquiera de esas Aplicaciones de terceros.
La información que recopilamos de su cuenta en una Aplicación de terceros, con su consentimiento, podría incluir datos sobre usted y sus amigos para ese servicio (como p. ej. lo que le gustó a usted o a ellos, o lo que compartieron). Podríamos usar cookies y otras tecnologías para recopilar esta información; en la sección Cookies y tecnologías similares de esta Política de privacidad puede obtener más información sobre dichos usos.
Datos funcionales
Ciertas categorías de datos recopilados por TiVo son necesarias para que su producto o servicio de TiVo realicen sus funciones, y usted no podrá optar por excluirse de esta recopilación de datos ni dejar de compartirlos o procesarlos si quiere seguir recibiendo el servicio de TiVo. Los datos que pertenecen a estas categorías se denominan "Datos funcionales", e incluyen ciertos tipos de Información personal.
Aplicaciones móviles de TiVo
Si descarga o usa nuestras aplicaciones móviles, es posible que recopilemos (ya sea a través de su dispositivo móvil o de la aplicación misma) su dirección de correo electrónico, su nombre de usuario, el identificador de su dispositivo móvil, el modelo de hardware, la versión del sistema operativo o la información de la red móvil (así como también todo dato de registro adicional que nos proporcione). Podremos recopilar información de geolocalización y preferencias de idiomas, que se puede usar con fines operativos y relacionados con productos o servicios, tales como información personalizada basada en su ubicación. También podremos recopilar datos relacionados con su interacción con nuestras aplicaciones móviles, datos de fallas del sistema y de rendimiento, así como otros datos de diagnóstico.
Información sobre pagos
Si se suscribe al servicio de TiVo o hace otras compras a través de un producto de TiVo, un servicio de TiVo o un especialista de ventas de TiVo, un tercero procesador de pagos procesará la información de su tarjeta de crédito o débito (tales como tipo de tarjeta y fecha de vencimiento), y TiVo conservará un token junto con información limitada de la tarjeta que le permite cobrarle sus tarifas de suscripción, o retendrá su información para futuras compras, procesamiento de créditos y verificación de su identidad. Compartimos su información de pago, incluido el número de su tarjeta de crédito o débito, la fecha de vencimiento de la tarjeta, el código CVV y la dirección de facturación con los proveedores de servicios de pago para procesar pagos, prevenir, detectar e investigar fraudes u otras actividades prohibidas, facilitar la resolución de disputas tales como recargos o reembolsos y con otros fines vinculados con la aceptación del pago.
Correspondencia con Asistencia al cliente
Salvo lo dispuesto en el presente, cuando se comunique con nuestro equipo de Asistencia al cliente (ya sea por teléfono, correo electrónico, redes sociales o de otra forma) recopilaremos y almacenaremos la información de contacto que usted proporcione, información sobre su producto de TiVo o sobre el uso de los productos y los servicios de TiVo. También almacenaremos las comunicaciones que mantenga con el equipo de Asistencia al cliente y toda la información que contengan esas comunicaciones a fin de proporcionar asistencia y mejorar los productos o servicios.
Sorteos, concursos y encuestas
De vez en cuando es posible que le ofrezcamos la oportunidad de participar en promociones tales como sorteos, concursos, ofertas o encuestas ("Ofertas promocionales"). Una Oferta promocional podrá regirse por una política de privacidad o términos y condiciones que complementen a esta Política de privacidad o que difieran de ella. Si las disposiciones de la política de privacidad o los términos y condiciones de la Oferta promocional entraran en conflicto con esta Política de privacidad, con el acuerdo de usuario correspondiente o con los términos de servicio del producto o servicio de TiVo que ofrece la Oferta promocional, prevalecerán esas disposiciones complementarias o diferentes.
TiVo+ y los proveedores de servicios de publicidad
Los datos de su producto de TiVo y, en ciertos casos, los datos de su cuenta de TiVo, se podrán divulgar, compartir o vender a los proveedores de servicios que ayudan a TiVo a proporcionar contenido publicitario. En estos datos podría incluirse la fecha y la hora del contenido y la publicidad mostrada, la publicidad que se exhibió al consumidor, el id. de publicidad de su dispositivo o teléfono celular, su dirección IP y sus interacciones con el contenido y la publicidad.
Proveedores de servicios, anunciantes y socios
También es posible que recibamos información sobre usted de parte de nuestros proveedores de servicios y socios, que usaremos para personalizar su experiencia con el servicio de TiVo o el uso de los productos de TiVo. Los anunciantes podrán compartir con nosotros información relacionada con la publicidad que le muestren, como la fecha y la hora en que se exhibió la publicidad, qué publicidad se exhibió al usuario, la dirección IP y sus interacciones con dicha publicidad. Estas empresas de publicidad de terceros y socios pueden usar cookies, web beacons, píxeles, ad tags, GIF transparentes y tecnologías similares, además de información anónima sobre sus visitas a los sitios web de TiVo y otros sitios web para medir y mejorar la eficacia de la publicidad, promociones, productos y servicios. En ciertos casos, proporcionamos o vendemos datos segmentados y anonimizados de usuarios a anunciantes y proveedores de servicios para ayudarnos en productos y servicios de marketing. Para recibir y hacer corresponder esta información usamos identificadores anónimos y compatibilidad a nivel doméstico en la mayoría de los casos.
Foros de usuarios
Puede publicar su Información personal (incluyendo, p. ej., información de perfil) en áreas de un producto o servicio de TiVo que podrían ser vistas por otros usuarios o por el público. Usted reconoce y consiente que TiVo puede hacer pública cualquier información, inclusive la Información personal, que usted publica en áreas que pueden ser vistas por otros usuarios o por el público, y que podremos exhibir este contenido en cualquiera de los productos o los servicios de TiVo, y además distribuirla a una audiencia más amplia a través de Aplicaciones de terceros.
Tenga en cuenta que existen riesgos, que incluyen, entre otros, el riesgo de daño físico y de tratar con desconocidos, inclusive personas que podrían estar actuando con engaños. Elija con cuidado la información que publica en cualquiera de los productos o servicios de TiVo o que proporciona a otros usuarios de TiVo. No le aconsejamos compartir en público su nombre completo, sus números de teléfono, sus direcciones físicas u otra información que lo identifique o que permita que personas extrañas lo encuentren o le roben la identidad. Pese a esta prohibición, hay información de otras personas que podría ser ofensiva, nociva o inexacta y, en ciertos casos, estar etiquetada de forma engañosa o incorrecta.
USTED ASUME TODOS LOS RIESGOS ASOCIADOS CON LA INTERACCIÓN CON OTROS USUARIOS CON LOS QUE ENTRE EN CONTACTO A TRAVÉS DE PRODUCTOS Y SERVICIOS DE TIVO O DE CUALQUIER APLICACIÓN DE TERCEROS. ESPERAMOS QUE ACTÚE CON CAUTELA Y SENTIDO COMÚN AL USAR LOS PRODUCTOS Y LOS SERVICIOS DE TIVO.
Cómo usamos la información que recopilamos
De conformidad con los permisos que nos proporcionó para recopilar su Información personal, también podremos usar esos datos, y los hemos usado (inclusive en los últimos 12 meses), de las siguientes maneras:
- para darle acceso a los productos y los servicios de TiVo.
- para proporcionarle una experiencia más personalizada al usar productos y servicios de TiVo, y para mejorar su experiencia con los productos, los servicios y la publicidad (inclusive los productos y servicios de terceros) que se ofrecen en el producto o el servicio de TiVo o fuera de este, por ejemplo al proporcionar contenido, recomendaciones, características y publicidad a medida, personalizadas o localizadas.
- para ofrecerle publicidad en sus productos o servicios de TiVo, lo que incluye compartir y vender suficientes datos a nuestros proveedores de servicios para que le proporcionen la publicidad en su dispositivo o servicio.
- para analizar sus hábitos de visualización.
- para analizar cómo usa las funciones de los productos y los servicios de TiVo.
- para ayudar a garantizar la funcionalidad técnica de los productos y los servicios de TiVo.
- para ayudar a desarrollar productos y servicios nuevos.
- para combinar información que recopilamos sobre el modo en que usa los distintos productos o servicios de TiVo (por ejemplo, para poder hacer posible que usted empiece a ver un programa en una habitación y termine de verlo en otra).
- para comunicarnos con usted con fines relacionados con productos o servicios de TiVo (o fines de investigación), inclusive por correo electrónico, notificaciones u otros mensajes, que usted acepta recibir.
- para comunicarnos con usted, ya sea directamente o a través de uno de nuestros socios, con fines promocionales y de marketing, a través de correos electrónicos, notificaciones u otros mensajes, de conformidad con los permisos que ya nos haya otorgado.
- para habilitar y promover productos y servicios de TiVo y otros servicios o productos, ya sea que estén o no dentro los productos y los servicios de TiVo que se ofrecen a través de los proveedores de servicios; dentro de eso se incluyen características y contenidos de los productos y los servicios de TiVo y de los productos y los servicios que se ponen a disposición a través de dichos productos y servicios de TiVo.
- para procesar su pago o para prevenir o detectar fraudes.
- para hacer regir esta Política de privacidad, los términos de servicios relacionados con un producto o un servicio de TiVo que esté usando (entre otros, el Acuerdo de usuario de TiVo) y cualquier otro término que haya aceptado, inclusive proteger los derechos, la propiedad o la seguridad de TiVo y sus afiliados, sus usuarios o cualquier otra persona, o el contenido protegido por copyright que se encuentre o se emita en un producto o un servicio de TiVo.
- para ofrecerle funciones, información, asistencia técnica, publicidad u otros contenidos, inclusive contenido definido según el lugar donde se encuentre.
- según lo dispuesto en esta Política de privacidad.
Cómo compartimos su información
TiVo podrá divulgar y compartir, e inclusive vender, su Información personal (y de hecho lo hizo durante los últimos 12 meses) de las siguientes maneras:
Consentimiento o instrucciones del usuario
Podremos divulgar o compartir, e incluso vender, su Información personal, con su permiso o según sus instrucciones (p. ej. cuando autorice a una Aplicación de terceros a acceder a su cuenta). Según los permisos que haya otorgado, se podrá compartir la Información personal con terceros a través de Aplicaciones de terceros. Si conecta su cuenta de TiVo con una Aplicación de terceros, TiVo podrá compartir automáticamente su actividad y sus acciones en relación con un producto o un servicio de TiVo con esa Aplicación de terceros, inclusive el contenido que ve.
Entiende y acepta que el uso que una Aplicación de terceros haga de la información recopilada sobre usted (o autorizada por usted) está regido por la política de privacidad de la Aplicación de terceros y por la configuración de su cuenta o usuario de la Aplicación de terceros.
También tiene derecho a decidir si quiere que se haga un seguimiento de los datos de visualización cuando usa su producto de TiVo, si quiere que se coloque una advertencia de "no hacer seguimiento" en su cuenta para que no se usen su dispositivo ni su Información personal para publicidad personalizada ni análisis por parte de proveedores de servicios, y también tiene derecho, según su propio criterio, a restablecer las id. de publicidad de su teléfono celular y su dispositivo, lo que puede ayudar a reducir la cantidad de datos sobre usted que se pueden recopilar.
Marketing y publicidad
En la medida en que las leyes lo permitan, podremos proporcionar Información personal a las empresas de publicidad y a otros socios comerciales, además de otros tipos de información que no lo identifiquen directamente. Los anunciantes y socios comerciales podrán usar esa información en combinación con otros datos que podrían estar relacionados o no con usted con el fin de ayudar en la focalización de publicidad, promociones, productos o servicios. También brindamos a nuestros proveedores de servicios información que les permita mostrarle publicidad. En ciertos casos, esto podría ser publicidad a medida, basada en la información de su núcleo familiar. Si desea que lo excluyan de esa personalización, puede hacerlo en "Manage My Account Privacy Status" (Manejar el estado de privacidad de mi cuenta).
Proveedores de servicios y terceros
Contratamos a proveedores de servicios para que lleven a cabo determinadas funciones y nos brinden servicios en Estados Unidos y en otros países. Usamos una variedad de proveedores de servicios para ayudar a TiVo a brindar sus productos y servicios y como ayuda para entender y mejorar el uso de los productos y servicios de TiVo. Podremos compartir o vender su Información personal a tales proveedores de servicios, siempre cumpliendo con las obligaciones que imponen esta Política de privacidad y las leyes vigentes.
Leyes y daños
Sin perjuicio de cualquier disposición contraria en esta Política de privacidad, podremos conservar o divulgar su información si lo considerásemos razonablemente necesario para cumplir con una ley, un reglamento, un proceso legal o una solicitud del gobierno, para proteger la seguridad de cualquier persona, para ocuparnos de cuestiones de fraude, seguridad o técnicas o para proteger nuestros derechos o bienes, o los de nuestros usuarios (siempre que las leyes lo permitan). Sin perjuicio de lo anterior, nada de lo incluido en esta Política de privacidad pretende limitar ninguna defensa legal u objeción que tuviera derecho a presentar ante la solicitud de un tercero de divulgar su información, incluido el gobierno.
Transferencias comerciales y afiliados
Si nos viéramos involucrados en una bancarrota, una fusión, una adquisición, una reorganización o una venta de activos, podríamos vender o transferir su información como parte de esa transacción. También podríamos divulgar información sobre usted a nuestros afiliados corporativos con el fin de ayudar a brindar, entender y mejorar nuestros productos y servicios y los de nuestros afiliados.
Información no personal, anónima o a nivel del producto
Podremos crear registros de información no personal, anónima o a nivel del producto ("Datos anónimos") a partir de Información personal, excluyendo información (como su nombre) que pudiera identificar esos datos como suyos. Una vez que creemos Datos anónimos, serán de nuestra propiedad. Usaremos estos Datos anónimos de muchas maneras, entre las que se incluyen analizar patrones de solicitud y uso, crear informes y análisis de rendimiento para mejorar el contenido de nuestros productos y servicios (o los de un tercero), mejorar la navegación y proporcionar un análisis significativo de hábitos, usos, tendencias y eficacia de las campañas de marketing, etc., como parte de nuestro análisis y de otros servicios. Nos reservamos el derecho de usar, divulgar, compartir y vender Datos anónimos a terceros, exclusivamente según nuestro criterio.
Cómo acceder, actualizar y gestionar su información
Si es usted un usuario registrado de productos o servicios de TiVo, le proporcionaremos las herramientas y la configuración de cuenta necesarias para acceder, corregir, eliminar o modificar la información que nos proporcionó y que asoció con su cuenta. Puede acceder, actualizar y corregir o eliminar imprecisiones iniciando sesión en su cuenta correspondiente al producto o servicio de TiVo en particular. Por ejemplo, para actualizar o gestionar su información relacionada con un producto de TiVo DVR o con el servicio en línea de TiVo, puede entrar a tivo.com.
ALGUNAS CATEGORÍAS DE LOS DATOS QUE RECOPILAMOS, DENOMINADOS DATOS FUNCIONALES, SON NECESARIOS PARA QUE SU PRODUCTO DE TIVO FUNCIONE DE FORMA BÁSICA Y SEGURA, POR LO QUE NO PODRÁ OPTAR POR EXCLUIRSE DE LA RECOLECCIÓN DE DATOS FUNCIONALES NI DE SU USO PARA DAR FUNCIONALIDAD AL PRODUCTO.
Si tiene preguntas acerca de su privacidad en productos o servicios de TiVo, sobre esta política de privacidad o sobre la información que tenemos sobre usted, comuníquese con nosotros a privacy@tivo.com. También puede comunicarse con nuestro representante de privacidad enviando una carta a TiVo, Attn.: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002, United States. Responderemos su consulta en un lapso razonable, tras verificar su identidad. Le recomendamos que incluya documentos que comprueben su identidad y una descripción clara y precisa de la información a la que quiere acceder.
Opción de exclusión de personalización
TiVo le permite cambiar muchas opciones dentro de la sección Manage My Account (Gestionar mi cuenta) del sitio web de TiVo. Inicie sesión en su cuenta, entre a Privacy Status (Estado de la privacidad) para cambiar sus preferencias o llame a Asistencia al cliente al 1-877-367-8486 para pedir ayuda.
Productos de TiVo, como los TiVo DVR y Mini
Puede decidir que no se use su historial de visualización en el área analítica de TiVo o que no se comparta con terceros la información anónima recopilada después de optar por la exclusión. Para esto inicie sesión en Manage My Account (Gestionar mi cuenta) y cambie su configuración en Privacy Status (Estado de la privacidad), o comuníquese con Asistencia al cliente de TiVo al 1-877-367-8486 o (support.tivo.com/ContactTiVoSupport) para solicitar la exclusión. Tenga en cuenta que los historiales de visualización son Datos funcionales y, por lo tanto, si bien los datos no se van a usar para análisis ni se compartirán en formato anónimo con terceros, se recopilarán y procesarán de todos modos, según sea necesario, para seguir proporcionándole el servicio de TiVo.
También puede cancelar su cuenta de TiVo, lo que cesará todo tipo de recopilación de datos. Si llama a Asistencia al cliente de TiVo, al 1-877-367-8486, puede solicitar que se cancele su cuenta. Al cancelar el servicio de TiVo, su producto de TiVo dejará de funcionar. TiVo podrá, según lo decida, eliminar toda la información de cualquier cuenta cancelada. Para reactivar su cuenta de TiVo debe ponerse en contacto con Asistencia al cliente de TiVo; no obstante, si se hubiera eliminado la información de la cuenta, tal vez no sea posible reactivar una cuenta y deba crear una nueva. Nos reservamos el derecho (sujeto a las leyes vigentes) de negar solicitudes poco factibles o que puedan poner en peligro la privacidad de otras personas. En cualquier caso, existen determinados requisitos legales o regulatorios que podrían exigir que conservemos algunos de sus datos.
Aplicaciones móviles de TiVo
Si no desea que recopilemos datos de ubicación a partir de una aplicación móvil de TiVo o de TiVo+, puede desactivar los servicios de localización en su dispositivo móvil. Si no desea que se compartan datos a través de la aplicación móvil, elimine la aplicación de su dispositivo móvil. También puede reconfigurar el id. de publicidad móvil en su teléfono, lo que reducirá la capacidad de terceros no afiliados a TiVo de hacer un seguimiento de su uso de la aplicación móvil de TiVo o de TiVo+.
Correos electrónicos de marketing
Si no desea que le enviemos correos electrónicos de marketing puede cambiar sus preferencias de correo electrónico. Para eso inicie sesión en su cuenta en tivo.com o haga clic en el enlace "unsubscribe" (dar de baja) que se incluye (aunque seguirá recibiendo algunos correos electrónicos relacionados con la cuenta). Le enviaremos correos electrónicos de marketing solo cuando las leyes vigentes nos lo permitan.
Información personal de la CCPA
Los consumidores de California tienen el derecho, amparados por la Ley de privacidad del consumidor de California (CCPA, por su sigla en inglés), de conocer su información; esto incluye una lista de todos los tipos de datos que tenemos relacionados con usted, así como atributos individuales. Tiene derecho a eliminar su Información personal, a solicitar que se lo excluya de la venta de su Información personal y a que no lo discriminen por ejercer cualquiera de estos derechos. En TiVo estamos convencidos de que no sufrirá ninguna discriminación por ejercer sus derechos y jamás lo trataremos de manera diferente por cambiar su estado de privacidad.
Venta de la Información personal
TiVo comparte su Información personal con proveedores de servicio que nos ayudan a llevar adelante nuestro negocio y a proporcionarle productos y servicios. Además, vendemos Información personal y Datos anónimos a terceros de confianza como socios anunciantes y mercados. Entre los tipos de Información personal que compartimos o vendemos a terceros se incluyen:
- Direcciones IP
- Datos de la audiencia anonimizados por hogar
- Datos de audio (grabación de voz anonimizada)
Exclusión de la venta de Información personal
Le permitimos optar por excluirse del proceso de compartir y vender sus datos. Le permitimos cambiar estas configuraciones de las siguientes maneras:
- accediendo a Privacy Status (Estado de privacidad) en Manage My Account (Gestionar mi cuenta);
- llamando a Asistencia al cliente al 1-877-367-8486 para que le ayuden a configurar su exclusión.
Su derecho a saber
TiVo recopila una variedad de Información personal que se usa para proporcionarle productos y servicios y para mejorarlos, para hacer sugerencias y ofertas de productos y servicios personalizadas y para vincularlo con terceros de confianza.
TiVo recopila los tipos de Información personal de sus consumidores que se enumeran a continuación cuando usted abre su cuenta en tivo.com, actualiza la información de su cuenta, cuando interactúa con nosotros en exposiciones comerciales u otros eventos de marketing, en el transcurso de su tiempo como consumidor, cuando le interesan productos o servicios y cuando usa los productos o los servicios. TiVo envía estos datos a los siguientes tipos de proveedores: procesadores de tarjetas de crédito para que nos ayuden a cobrarle nuestros productos, empresas de análisis de datos para que nos ayuden a entender nuestros datos y a nuestros clientes, herramientas de software para que nos ayuden a ver y a usar los datos de los clientes, empresas de software de servicios financieros para que nos ayuden a procesar y gestionar los pagos, empresas de asistencia técnica para que nos ayuden a brindar Asistencia al cliente, empresas de almacenamiento de datos para que almacenen y gestionen de forma segura sus datos en nuestro nombre, terceros proveedores de aplicaciones para que con su consentimiento le facturen servicios o complementos y empresas de transporte para que nos ayuden a enviarle productos. Enviamos estos datos a proveedores de servicios que estén obligados por contrato a usar dichos datos solo con los fines detallados en nuestros acuerdos comerciales. También enviamos estos datos a terceros que puedan usarlos para emparejar y mostrarle publicidad mientras usa nuestros dispositivos y servicios TiVo.
- Identificadores
- Información de los Registros de clientes
- Información comercial sobre compras
- Información demográfica
- Actividad de Internet o de redes
- Inferencias de lo que antecede, usadas para formar un Perfil, que incluye su historial de navegación de productos de TiVo, que registra los programas que vio y grabó.
TiVo recopila la información que se enumera a continuación ya sea de parte del proveedor de ISP, del proveedor de televisión por cable, del dispositivo o de otra fuente relacionada con Internet del consumidor cuando se usa el dispositivo de TiVo de un cliente. Si está usando un dispositivo móvil, esto también podría hacerse desde un proveedor de telefonía celular. TiVo usa esta información para recibir y enviar datos, servicios, publicidad y programación hacia y desde su dispositivo de TiVo. TiVo envía estos datos a los siguientes tipos de proveedores: empresas de análisis de datos para que nos ayuden a entender nuestros datos y a nuestros clientes, herramientas de software para que nos ayuden a ver y a usar los datos de nuestros clientes, empresas de asistencia técnica para que nos ayuden a brindar una Asistencia al cliente excelente, empresas de almacenamiento de datos para que almacenen y gestionen de forma segura sus datos en nuestro nombre y proveedores de aplicaciones para que con su consentimiento le facturen servicios o complementos. Enviamos estos datos a proveedores de servicios que estén obligados por contrato a usar dichos datos solo con el propósito detallado en nuestros acuerdos comerciales. TiVo ha procesado su Información personal de la misma manera durante los 12 meses anteriores.
- Datos de geolocalización
- Identificadores únicos
TiVo podría recopilar cierta información biométrica (p. ej. datos de voz que se graban cuando se presiona el botón de habilitación de voz en los controles remotos de TiVo) de usted cuando usa la búsqueda por voz en un control remoto de TiVo con la voz habilitada. Esta información se usa para comunicarse con terceros que procesan e interpretan las grabaciones de voz. Estos datos también nos permiten determinar su ubicación para enviarle contenido adecuado y para localizar su dispositivo. TiVo envía estos datos a los siguientes tipos de proveedores: empresas de análisis de datos para que nos ayuden a entender nuestros datos y a nuestros clientes, herramientas de software para que nos ayuden a ver y a usar los datos de los clientes, empresas de asistencia técnica para que nos ayuden a brindar una Asistencia al cliente y empresas de almacenamiento de datos para que almacenen y gestionen de forma segura sus datos en nuestro nombre.
Cómo solicitar sus datos en virtud del Derecho a saber
Si quiere saber qué Información personal suya conservamos, llame a Asistencia al cliente al 1-877-367-8486 o envíe su solicitud por correo electrónico a privacy@tivo.com. En caso de querer que le proporcionen cierta información específica, detalle qué categorías de información desea que le enviemos y con gusto le ayudaremos. TiVo le proporcionará información correspondiente a los 12 meses anteriores, según lo exigen las leyes.
Cómo solicitar que se eliminen sus datos
Si quiere que se elimine su Información personal de los archivos de TiVo, llame a Asistencia al cliente al 1-877-367-8486 o envíe su solicitud por correo electrónico a ccpa@tivo.com. Tiene derecho a la eliminación de sus datos; no obstante, para proporcionarle productos y servicios de TiVo, no se pueden eliminar los Datos funcionales. Por lo tanto, si desea que se elimine completamente su Información personal de los archivos de TiVo, no podrá seguir siendo un cliente activo de TiVo. Una vez que se elimine su Información personal de TiVo no podrá reactivar una suscripción ni una cuenta asociadas con esa información y deberá configurar una cuenta nueva y aceptar los términos y condiciones y esta política de privacidad. En cualquier caso, existen determinados requisitos legales o regulatorios que podrían exigir que conservemos algunos de sus datos. Si tiene preguntas acerca del proceso de solicitud de eliminación, consulte la sección "Proceso de Derecho a saber y solicitudes de eliminación", a continuación.
Proceso de Derecho a saber y solicitudes de eliminación
Como tendremos que verificar su identidad para cumplir con estas solicitudes, llame a Asistencia al cliente para verificarla por teléfono o envíe un correo electrónico e intentaremos verificar su identidad mediante correo electrónico cifrado. Después de que podamos verificar su identidad, responderemos a su solicitud lo más rápido posible, en general en un plazo de 45 días; en ciertos casos podríamos tardar hasta 90 días. Es útil que proporcione el o los números de servicio de TiVo asociados con su o sus dispositivos. Recibirá una confirmación por correo electrónico, ya sea para informarle que se completó su solicitud o una respuesta con los datos solicitados. Si no pudiéramos verificar su identidad no podremos procesar la solicitud de información o de eliminación. Si tiene algún problema o alguna inquietud, siéntase en la libertad de comunicarse con nosotros. En caso de querer ser excluido de la recolección de determinada información, consulte la sección de Opción de exclusión de personalización que antecede o consulte la sección de privacidad de la pestaña Manage My Account (Gestionar mi cuenta) en tivo.com. Si no puede hacer una solicitud directamente (o en caso de fallecimiento del consumidor), podrá designar legalmente a un agente mediante autorización notarial, poder legal u otro documento legalmente vinculante de asignación de derechos. Proporcione un comprobante de esta representación junto con su solicitud y la procesaremos lo más rápido posible.
Ley "Shine the Light" de California
Los clientes que residen en California podrán solicitar información: una lista de categorías de Información personal que hayamos divulgado a terceros durante el año calendario inmediatamente anterior con fines de marketing directo de dichos terceros y (ii) una lista de las categorías de los terceros a quienes hayamos divulgado dicha información. Para ejercer el derecho de esta solicitud, comuníquese con nosotros a privacy@tivo.com. Las solicitudes deben incluir “California Shine the Light” (Ley "Shine the Light" de California) en la primera línea de descripción de asunto del correo electrónico; así como su nombre, dirección, ciudad, estado y código postal. Podremos solicitarle información adicional para verificar su identidad y estamos obligados a responder solicitudes una sola vez por año calendario.
Cookies y tecnologías similares
Cuando visita los sitios web de TiVo, nosotros y nuestros socios anunciantes podremos almacenar y acceder a información de su dispositivo usando cookies, web beacons, píxeles, ad tags u otros GIF transparentes y tecnologías similares y detalles del explorador. Podremos recopilar información tal como su tipo de explorador, el tipo de sistema operativo que usa, el nombre de dominio de su proveedor de servicios de Internet, la dirección IP, las páginas que visita en el sitio, los servicios utilizados y cómo los ha utilizado. Nosotros y nuestros socios anunciantes hacemos esto por varios motivos. En el caso de nuestros socios anunciantes, esto podría incluir la personalización de la publicidad basada en sus visitas a sitios de la red de esa parte.
Tenga en cuenta que actualmente no hay un estándar aceptado para responder a las señales de "No hacer seguimiento", y que al menos algunos de los sitios web de TiVo no responden actualmente a las instrucciones de No hacer seguimiento (es decir, la "señal") de un explorador web. Puede encontrar más información sobre la orden de No hacer seguimiento aquí. Además, puede que utilicemos Google Analytics. Google Analytics gestiona las instrucciones de "No hacer seguimiento" de su explorador de conformidad con sus propias políticas de privacidad en http://www.google.com/intl/en/policies/privacy/.
Otro ejemplo de cómo usamos las cookies podría ser el seguimiento de la eficacia de nuestras campañas de marketing y publicidad y para mostrarle anuncios en TiVo o en otros sitios web después de haber visitado nuestro sitio web. Tenga en cuenta: si sigue usando este sitio web o cualquier otro sitio web de TiVo, está aceptando que usemos las cookies. Hay información sobre el modo en que usamos las cookies en nuestra Política de cookies, en https://www.tivo.com/legal/cookies.
Publicidad y análisis basados en el interés
Podríamos asociarnos con redes publicitarias y otros proveedores de entrega de publicidad ("Proveedores de publicidad") que entregan publicidad en nuestro nombre y en el de otros en plataformas no afiliadas. Algunos de esos anuncios publicitarios pueden ser personalizados, lo que significa que están pensados para que le resulten relevantes con base en la información que los Proveedores de publicidad recopilan sobre su uso del Sitio y de otros sitios o aplicaciones a lo largo del tiempo, inclusive información sobre relaciones entre distintos exploradores y productos. Este tipo de publicidad se conoce como publicidad basada en el interés.
Adherimos a los Principios de autorregulación de la Alianza de publicidad digital (Digital Advertising Alliance, "DAA") relacionados con esta actividad publicitaria basada en el interés. Para saber más sobre este tipo de publicidad y cómo optar por que las empresas que participan en el programa de autorregulación de la DAA lo excluyan de esta publicidad en sitios web, visite www.aboutads.info. En el caso de Canadá, visite https://youradchoices.ca. Si borra sus cookies o usa un explorador o producto móvil diferente, tal vez necesite renovar sus opciones de exclusión ejercidas a través de la herramienta de la DAA. Tenga en cuenta que por elegir la exclusión no dejará de aparecer publicidad en su explorador ni en sus aplicaciones. Elegir la exclusión podría hacer que la publicidad que vea sea menos interesante para usted. Además, su explorador podría ofrecerle herramientas para limitar el uso de cookies o para eliminarlas; no obstante, si las usa, es posible que nuestro Sitio no funcione según lo previsto.
También podremos trabajar con terceros que recopilen datos sobre su uso del Sitio y de otros sitios o aplicaciones en el transcurso del tiempo, con fines no publicitarios. Usamos Google Analytics y otros servicios de terceros para mejorar el rendimiento del sitio y con fines de análisis y marketing. Para obtener más información sobre cómo recopila y usa los datos Google Analytics cuando usted usa nuestro sitio web, visite www.google.com/policies/privacy/partners/, y para optar por que lo excluyan de Google Analytics entre a tools.google.com/dlpage/gaoptout/.
Transferencia a otros países
TiVo transfiere, procesa y almacena información sobre nuestros usuarios en servidores ubicados en diversos países. En consecuencia, es posible que tanto nosotros como nuestros afiliados, subsidiarias y proveedores ubicados en otros países fuera del país donde usted se encuentre, usemos parte de su Información personal para los fines descritos en esta política. Las leyes de protección de datos en esos países podrían no ofrecer el mismo nivel de protección que las del país donde usted se encuentra. Por ejemplo, la información recopilada dentro del Espacio Económico Europeo (EEE) podría ser transferida y procesada por terceros ubicados en países fuera del EEE, donde tal vez tenga usted menos derechos legales respecto a su información. Al proporcionarnos su Información personal entiende y consiente expresamente que TiVo y sus socios comerciales y proveedores procesen sus datos en cualquier jurisdicción, incluyendo entre otras los Estados Unidos de América, de conformidad con esta política de privacidad.
Las personas en otros países podrían tener ciertos derechos legales en relación con su Información personal. Sujeto a las excepciones que la ley disponga, es posible que tenga derecho a solicitar acceso y buscar actualizar, eliminar o corregir esta Información personal.
Los residentes del EEE, de la Unión Europea y del Reino Unido deben consultar la Política de privacidad de TiVo para los residentes del EEE para conocer la política de TiVo relacionada con la recopilación y el uso de datos.
Escudo de privacidad entre la UE y los EE. UU.
Cuando TiVo transfiera su Información personal a destinatarios en otros países, protegerá esa Información personal tal como se describe en esta Política de privacidad, nuestra Política de privacidad del EEE y nuestras demás políticas y procedimientos. Si se encuentra en la Unión Europea ("UE"), en el Espacio Económico Europeo ("EEE") o en el Reino Unido ("RU"), o si recibimos de alguna manera su Información personal en EE. UU. desde esas jurisdicciones, para los fines descritos en esta Política de privacidad, debe tener en cuenta que si bien TiVo cumple los requisitos de una entidad autocertificante dentro del marco del Escudo de privacidad entre la UE y los EE. UU., confía en los mecanismos legales de las Cláusulas contractuales estándar aprobadas por la Comisión Europea o en su consentimiento (en circunstancias limitadas) para proteger la transferencia de su Información personal desde esas áreas a un país no afiliado.
Para saber más acerca del marco del Escudo de privacidad, visite el sitio web de Escudo de privacidad del Departamento de Comercio de los EE. UU., http://privacyshield.gov.
Niños
Los productos y los servicios de TiVo no están pensados para menores de 16 años, y no recopilamos a sabiendas Información personal de menores de 16 años. Si nos enterásemos de que recopilamos por accidente Información personal de un menor de 16 años, tomaremos medidas razonables para eliminar esa información de nuestros registros. Si usted es padre o madre de un menor de 16 años y toma conocimiento de que su hijo ha proporcionado Información personal a TiVo, comuníquese con nosotros a privacy@tivo.com y puede solicitar ejercer sus derechos correspondientes de acceso, rectificación, cancelación u objeción. Si usted es un residente de California menor de 18 años y desea que se elimine contenido que está disponible para el público, comuníquese con nosotros a privacy@tivo.com.
Cuánto tiempo conservamos su información
El tiempo que conservemos su información, inclusive los datos de voz, depende del motivo por el que la hayamos recopilado y cómo la usemos. No conservaremos su Información personal por más tiempo del necesario para nuestros fines comerciales o por requisitos legales. Cuando ya no sea necesario, destruiremos, eliminaremos o convertiremos en anónima la información. Las obligaciones legales podrían exigir que conservemos parte o la totalidad de la Información personal que poseemos durante un lapso más largo de lo que regularmente lo haríamos. Puede pedir que se elimine su Información personal (vea Eliminación de sus datos, explicado anteriormente).
Seguridad de su información
Aplicamos esfuerzos comercialmente razonables para salvaguardar la confidencialidad de la Información personal, incluyendo las medidas de protección tecnológicas, organizativas y físicas adecuadas. Almacenamos Información personal en archivos electrónicos y físicos seguros, y nuestras medidas de seguridad incluyen un almacenamiento seguro dentro y fuera del sitio. Llevamos a cabo auditorías y controles de cumplimiento de nuestras prácticas de privacidad.
No obstante, debido al diseño de la tecnología de Internet, en cambio constante, y a otros factores fuera de nuestro control, no podemos garantizar que las comunicaciones entre usted y nuestros servidores estén totalmente libres de acceso no autorizado por parte de terceros ni que no estén sujetos a fallos de seguridad. No seremos responsables de la divulgación de Información personal debido a errores de transmisión o actos no autorizados o ilegales por parte de terceros.
Usted es responsable de la seguridad de su nombre de usuario, su id. y su contraseña para cualquiera de los productos y servicios de TiVo. Cuídelos al usarlos y guardarlos.
Cambios en la Política de privacidad
Podemos actualizar de vez en cuando esta política. Le informaremos sobre cualquier cambio mediante la publicación de la nueva política en línea en esta página, y si los cambios fueran significativos le haremos llegar un aviso más destacado (incluyendo, en el caso de algunos servicios, aviso por correo electrónico sobre cambios en la política de privacidad). Es su responsabilidad leer esta Política de privacidad y revisar todos los cambios que pudieran haberse hecho. Como los cambios estarán publicados en esta página, lo alentamos a revisarla periódicamente.
Preguntas
Si tuviera alguna pregunta acerca de esta política, envíe un correo electrónico a privacy@tivo.com o envíe una carta a TiVo - Attn.: Privacy Officer, Legal Department, 2160 Gold Street, San Jose, CA 95002-2160. En el caso de preguntas relacionadas con CCPA, envíe un correo electrónico a privacy@tivo.com o llame a Asistencia al cliente al 1-877-367-8486.
© 2021 Xperi. Todos los derechos reservados. TiVo y el logo de TiVo son marcas registradas o marcas comerciales registradas de TiVo Brands LLC.
Event Waiver and Release
2023 Sales Xtraordinary Club Waiver and Release
Effective March 21st 2024
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2023 SALES XTRAORDINARY CLUB EVENT WAIVER AND RELEASE
On behalf of myself, my heirs, assigns and next of kin, to the extent permissible under appliable law, I hereby waive and release, hold harmless and forever discharge Xperi Inc. and its subsidiaries (collectively the “Company”), and their agents, employees, officers, directors, affiliates, successors and assigns, of and from any and all claims, demands, expenses, causes of action, lawsuits, damages and liabilities, of every kind and nature, whether known or unknown, in law or equity, arising from or in any way related to or connected with the 2023 Sales Xtraordinary Club event (“Company Event”); provided, however, that this waiver of liability does not apply to any acts by Company constituting gross negligence, or intentional, willful or wanton misconduct.
I understand that attendance at the Company Event is completely voluntary and the risk of injury from the activities associated with the Company Event, including but not limited to participating in activities during the Company Event, could be significant. I understand that some of the activities in which I may participate at the Company Event may be inherently dangerous and may cause serious injuries, including bodily injury, illness, damage to personal property or death. By this Waiver, TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS AND I ASSUME FULL RESPONSIBILITY FOR MY PARTICIPATION.
I understand and agree to provide all necessary personal information, including name, address, and date of birth, phone number, and passport information (passport number, country, etc.). I also understand that this information will be (a) used and shared with third parties in connection with planning, travel, and participation in the Company Event, and (b) used and retained in accordance with Xperi’s privacy policies.
I understand that while participating in the Company Event I may be photographed or videotaped. To the extent permissible under applicable law, I hereby grant Company the irrevocable right and permission to use photographs and/or video recordings of me on the Company website, social media, and in printed materials, derivative works, or for any other similar purpose without compensation to me.
I understand and agree that such photographs and/or video recordings of me may be placed on the Internet. I also understand and agree that I may be identified by name and/or title in printed, Internet or broadcast information that might accompany the photographs and/or video recordings of me. I waive the right to approve the final product. I agree that all such portraits, pictures, photographs, video and audio recordings, and any reproductions thereof, and all plates, negatives, recording tape and digital files are and shall remain the property of the Company.
To the extent permissible under applicable law, on behalf of myself, my heirs, assigns and next of kin, I hereby release, acquit and forever discharge the Company and its current and former directors, officers and employees from any and all claims, demands, rights, promises, damages and liabilities arising out of, relating toc or in connection with the use or distribution of said photographs and/or video recordings, including but not limited to any claims for invasion of privacy, appropriation of likeness or defamation.
I hereby warrant that I am eighteen (18) years old or older, and competent to contract in my own name. This waiver and release is binding on me and my heirs, assigns, next of kin, and personal representatives.
Effective March 7th 2023 to March 21st 2024
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Effective April 4th 2022 to March 7th 2023
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Data Enhancement Terms and Conditions
Effective September 1st 2022
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Effective as of August 19, 2022
TERMS AND CONDITIONS
- The advertiser (“Advertiser”) and, if applicable, any agent or advertising agency making this Agreement on Advertiser’s behalf (“Agency”, collectively, “Advertiser/Agency”), agree to be jointly and severally liable for payment of all amounts due hereunder. TiVo may accept payment either from Advertiser or from Agency; provided, such acceptance shall not relieve either Advertiser or Agency of liability for any amounts due and unpaid. Advertiser and Agency represent and warrant that each of Advertiser and Agency is bound by the terms, conditions and obligations purported to be incurred under this Agreement and acknowledge that TiVo has entered into this Agreement in reliance upon these representations.
- The rate for Services shall be as stated in the Orders or elsewhere in this Agreement.
- Payment for Services shall be due as stated on the Order or invoice provided, however, TiVo retains the option, in its sole discretion, to require payment in advance of the distribution or displaying of the Advertising. TiVo may also invoice customer for payment via an Affiliate of TiVo.
- In the event that Advertiser/Agency fails to make any payment due hereunder, TiVo shall have the right to immediately cease distributing or displaying the Services, or any other services being performed by TiVo for or on behalf of Advertiser and/or Agency, whether pursuant to this Agreement or any other agreement. In addition, any amounts not paid when due shall accrue a finance charge equal to the lesser of (i) 1.5% per month, or (ii) the highest rate allowed by law. If any outstanding amounts due hereunder are submitted to a third-party agency or firm for collection, Advertiser/Agency shall pay TiVo’s reasonable expenses of collection and attorneys’ fees incurred in collecting such outstanding amounts. Advertiser/Agency shall be responsible for the payment of all taxes owed with respect to each Order, except for TiVo’s income tax.
- Advertiser/Agency shall submit all creative, materials and content in connection with a request for Services, (i) in accordance with TiVo’s criteria, specifications and content policies and (ii) within the time frames applicable to such Services set forth in the applicable Order.
- Except as set forth in an Order, Advertiser/Agency may cancel the distribution of Services set forth in a specific Order upon 4 weeks' prior written notice to TiVo, effective no earlier than 14 days after the commencement of distribution of such Services under the applicable Order. Cancellation of Services distribution less than 4 weeks will result in becoming payable in full according to the terms of the Order.
- Advertiser/Agency may cancel the distribution of Services under an Order if TiVo is in material breach of its obligations under this Agreement and the applicable Order and fails to cure such breach within ten (10) business days of Advertiser/Agency’s written notice, except as otherwise stated in this Agreement with regard to specific breaches. This paragraph notwithstanding, Advertiser/Agency may not cancel an Order that is accepted on a non-cancellable basis.
- If Advertiser/Agency cancels all or any portion of this Agreement or an Order, or if TiVo cancels this Agreement or an Order for cause due to a breach by Advertiser/Agency, all discounts shall be void and rates on the then-current rate card will apply. If TiVo cancels this Agreement or an Order other than for cause due to a breach by Advertiser, Advertiser shall have the benefit of the same discounts that it would have earned had it been allowed to complete the applicable Order.
- IF FOR ANY REASON THERE IS AN INTERRUPTION, DELAY, OR OMISSION OF ANY SERVICES TO BE DISTRIBUTED OR DISPLAYED UNDER THIS CONTRACT, TIVO MAY SUGGEST A SUBSTITUTE TIME PERIOD (“MAKE GOOD”). IN NO EVENT SHALL TIVO AND/OR ITS AFFILIATES BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE FAILURE OR INABILITY OF TIVO TO DISTRIBUTE OR DISPLAY ANY SERVICES OR AS A RESULT OF ANY INCORRECT DISTRIBUTION OR DISPLAYING OF ANY SERVICES. ADVERTISER’S/AGENCY’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO ROVI FURNISHING A “MAKE GOOD”, OR, IF NOT FEASIBLE, THEN A REFUND OF THE PROPORTIONATE AMOUNT PAID FOR SUCH INCORRECT, DELAYED, INTERRUPTED, NON-DISTRIBUTED, OR NON-DISPLAYED SERVICES.
- TiVo reserves the right to terminate this Agreement or an Order, or to reject, cancel, terminate, or suspend or reject any Services at any time, in its sole discretion, for any reason whatsoever. Upon termination or suspension, all amounts owed to TiVo hereunder and not paid shall become immediately due and payable.
- Advertiser/Agency hereby grants to (1) TiVo, its Affiliates (as defined below) and their respective licensees a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that provided to TiVo in connection with the Services ) to: use, display, communicate, reproduce and transmit all creative and other materials delivered in connection with each Order via any means or methods for reception and display available via any device used for such reception or display and (2) TiVo and its Affiliates a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content provided to TiVo in connection with the Services) to: (i) to store, modify, compile, organize or otherwise process such creative and other materials for purposes of providing Advertising pursuant to this Agreement, and (ii) showcase Advertising campaign assets (including all creative, content and materials therein) and Advertiser/Agency logos to promote and sell TiVo’s and/or its Affiliates’ (including in promotional literature and/or demonstrations) respective products and services.
- Advertiser/Agency warrant and represent that (i) all music, video, graphic, and/or text compositions, copy, or other materials provided to TiVo in connection with the Services under this Agreement are not tortious or illegal and do not violate or infringe the copyright, ownership, authorship, publicity or any other right of any person or entity, and (ii) the content of, and creative, materials and content provided to TiVo in connection with the Services is factually correct, is not misleading or deceptive, or defamatory, is in compliance with all applicable laws and regulations, and complies with the rules and regulations of the Federal Trade Commission (and in addition to the foregoing, for Services requested for the Canada territory, all applicable industry codes relating to advertising in Canada including, without limitation, the Canadian Code of Advertising Standards, the Code for Broadcast Advertising of Alcoholic Beverages, and the Broadcast Code for Advertising to Children as though the Advertising were to be broadcast; advertising of alcoholic beverages or of advertisements directed to children are not permitted where prohibited by provincial law and in addition for Advertising displaying in Europe all applicable advertising laws and broadcasting codes and/or regulations).
- Advertiser/Agency agree to indemnify and forever hold harmless TiVo, its Affiliates, officers, directors, and assigns and system operators, consumer electronics companies and other licensees through whose platforms and products through which Advertising is run through this Agreement against any and all claims, liabilities, costs, damages, and expenses (including attorney fees) resulting from or in connection with their use of Advertising (including any and all creative, content and materials included therein) or resulting from or in connection with any goods or services promoted through such Advertising or distributed as a result of such Advertising or in connection with Advertiser and/or Agency’s breach of this Agreement or in connection with any violation or alleged violation of laws, government regulations, or government orders, including privacy laws and regulations. As used in this agreement, “Affiliates” means any entity that is or becomes directly or indirectly Controlling, Controlled by or under common Control with a party, but such entity will be deemed an Affiliate only so long as such Control continues to exist. “Control” means, with respect to an entity, the direct or indirect beneficial ownership of more than 50% of the stock or equity of such entity entitled to vote in the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority), or more than fifty percent 50% interest in the income of such entity.
- Neither Party shall disclose the other Party’s Confidential Information (as defined below) without the prior written consent of the other Party; provided, however, that TiVo and/or any Affiliate may disclose the terms of this Agreement and any IO in connection with the provisioning Advertising services hereunder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
- Agency, Advertiser, and TiVo will post on their respective web sites their privacy policies and adhere to their privacy policies, which will abide by applicable laws. Failure by TiVo, on the one hand, or Agency or Advertiser, on the other, to continue to post a privacy policy, or non-adherence to such privacy policy, is grounds for immediate cancellation of the Order by the other party. Agency and Advertiser warrant to comply with this Agreement, Agency and Advertiser’s respective privacy notices, and all relevant laws and government regulations and orders, including privacy laws and regulations, regarding Agency and Advertiser’s use, storage, or processing of any data provided to them by TiVo under this Agreement.
- This Agreement and each Order under it, including the rights under it, may not be resold, assigned or transferred by Advertiser/Agency without the prior written consent of TiVo. TiVo (or it’s assignee) may assign this Agreement (and any related Order) at any time to an Affiliate without the consent of Advertiser/Agency. Any resale, assignment or transfer in violation of this provision shall be null and void.
- This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, without giving effect to the principles of conflict of laws thereof. Advertiser/Agency hereby irrevocably submit to the jurisdiction and venue of, and agree that any action, suit or proceeding for the interpretation or enforcement of the provisions of this Agreement shall be heard and determined in, the courts of the State of California and the Federal Courts of the United States located in the State, City and County of Santa Clara, California.
- This Agreement and any Orders under this Agreement contains the entire agreement between the parties; provided, however, that in the event of any inconsistency between the terms set forth herein and the terms set forth in an Order, the terms of such Order shall control. We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement online on this page, It is your responsibility to read this Agreement carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly. Except as set forth in this Section 17, no change, modification, or waiver, of this Agreement or any Order shall be effective unless made in writing and signed by all parties.
- In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held illegal, invalid or unenforceable, in whole or in part, by a competent authority, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable laws. The legality, validity and enforceability of the remaining provisions shall not be affected thereby and shall remain in full force and effect.
- No action or inaction by either Party shall be construed as a waiver of such Party’s rights under this Agreement or any Order or as provided by law. The failure or delay of any Party in enforcing any of its rights under this Agreement shall not be deemed a continuing waiver of such right. The waiver of one breach hereunder shall not constitute the waiver of any other or subsequent breach.
- TiVo and/or its Affiliates may at any time “line list” Advertiser/Agency as an authorized licensee and/or reference Advertiser/Agency as a customer in web sites, earnings releases and other investor communications, marketing materials, presentations or customer lists which lists may be shared by TiVo and/or its Affiliates with third parties and/or mention that Advertiser/Agency has entered into this Agreement in earnings releases and other investor communications.
- Nothing in this Agreement shall constitute a partnership or joint venture between the Parties or constitute either Advertiser/Agency or TiVo as the agent of the other for any purpose whatsoever.
- Unless otherwise specified in an Order, all notices pursuant to this Agreement must be in writing, referencing the Order number associated herewith, and delivered personally or sent by e-mail, courier, certified mail (return receipt requested) addressed to, in the case of TiVo, the contact information set forth below and, in the case of Advertiser/Agency, the contact information provided by Advertiser/Agency to TiVo as part of entering into this Agreement. Either Party may specify a different address to receive notices by providing a notice in accordance with this Section. Notices sent by courier or certified mail are effective upon receipt or five days after dispatch, whichever occurs first.
Effective August 19th 2022 to September 1st 2022
DownloadTable of Contents
- The advertiser (“Advertiser”) and, if applicable, any agent or advertising agency making this Agreement on Advertiser’s behalf (“Agency”, collectively, “Advertiser/Agency”), agree to be jointly and severally liable for payment of all amounts due hereunder. TiVo may accept payment either from Advertiser or from Agency; provided, such acceptance shall not relieve either Advertiser or Agency of liability for any amounts due and unpaid. Advertiser and Agency represent and warrant that each of Advertiser and Agency is bound by the terms, conditions and obligations purported to be incurred under this Agreement and acknowledge that TiVo has entered into this Agreement in reliance upon these representations.
- The rate for Services shall be as stated in the Orders or elsewhere in this Agreement.
- Payment for Services shall be due as stated on the Order or invoice provided, however, TiVo retains the option, in its sole discretion, to require payment in advance of the distribution or displaying of the Advertising. TiVo may also invoice customer for payment via an Affiliate of TiVo.
- In the event that Advertiser/Agency fails to make any payment due hereunder, TiVo shall have the right to immediately cease distributing or displaying the Services, or any other services being performed by TiVo for or on behalf of Advertiser and/or Agency, whether pursuant to this Agreement or any other agreement. In addition, any amounts not paid when due shall accrue a finance charge equal to the lesser of (i) 1.5% per month, or (ii) the highest rate allowed by law. If any outstanding amounts due hereunder are submitted to a third-party agency or firm for collection, Advertiser/Agency shall pay TiVo’s reasonable expenses of collection and attorneys’ fees incurred in collecting such outstanding amounts. Advertiser/Agency shall be responsible for the payment of all taxes owed with respect to each Order, except for TiVo’s income tax.
- Advertiser/Agency shall submit all creative, materials and content in connection with a request for Services, (i) in accordance with TiVo’s criteria, specifications and content policies and (ii) within the time frames applicable to such Services set forth in the applicable Order.
- Except as set forth in an Order, Advertiser/Agency may cancel the distribution of Services set forth in a specific Order upon 4 weeks' prior written notice to TiVo, effective no earlier than 14 days after the commencement of distribution of such Services under the applicable Order. Cancellation of Services distribution less than 4 weeks will result in becoming payable in full according to the terms of the Order.
- Advertiser/Agency may cancel the distribution of Services under an Order if TiVo is in material breach of its obligations under this Agreement and the applicable Order and fails to cure such breach within ten (10) business days of Advertiser/Agency’s written notice, except as otherwise stated in this Agreement with regard to specific breaches. This paragraph notwithstanding, Advertiser/Agency may not cancel an Order that is accepted on a non-cancellable basis.
- If Advertiser/Agency cancels all or any portion of this Agreement or an Order, or if TiVo cancels this Agreement or an Order for cause due to a breach by Advertiser/Agency, all discounts shall be void and rates on the then-current rate card will apply. If TiVo cancels this Agreement or an Order other than for cause due to a breach by Advertiser, Advertiser shall have the benefit of the same discounts that it would have earned had it been allowed to complete the applicable Order.
- IF FOR ANY REASON THERE IS AN INTERRUPTION, DELAY, OR OMISSION OF ANY SERVICES TO BE DISTRIBUTED OR DISPLAYED UNDER THIS CONTRACT, TIVO MAY SUGGEST A SUBSTITUTE TIME PERIOD (“MAKE GOOD”). IN NO EVENT SHALL TIVO AND/OR ITS AFFILIATES BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE FAILURE OR INABILITY OF TIVO TO DISTRIBUTE OR DISPLAY ANY SERVICES OR AS A RESULT OF ANY INCORRECT DISTRIBUTION OR DISPLAYING OF ANY SERVICES. ADVERTISER’S/AGENCY’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO ROVI FURNISHING A “MAKE GOOD”, OR, IF NOT FEASIBLE, THEN A REFUND OF THE PROPORTIONATE AMOUNT PAID FOR SUCH INCORRECT, DELAYED, INTERRUPTED, NON-DISTRIBUTED, OR NON-DISPLAYED SERVICES.
- TiVo reserves the right to terminate this Agreement or an Order, or to reject, cancel, terminate, or suspend or reject any Services at any time, in its sole discretion, for any reason whatsoever. Upon termination or suspension, all amounts owed to TiVo hereunder and not paid shall become immediately due and payable.
- Advertiser/Agency hereby grants to (1) TiVo, its Affiliates (as defined below) and their respective licensees a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that provided to TiVo in connection with the Services ) to: use, display, communicate, reproduce and transmit all creative and other materials delivered in connection with each Order via any means or methods for reception and display available via any device used for such reception or display and (2) TiVo and its Affiliates a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content provided to TiVo in connection with the Services) to: (i) to store, modify, compile, organize or otherwise process such creative and other materials for purposes of providing Advertising pursuant to this Agreement, and (ii) showcase Advertising campaign assets (including all creative, content and materials therein) and Advertiser/Agency logos to promote and sell TiVo’s and/or its Affiliates’ (including in promotional literature and/or demonstrations) respective products and services.
- Advertiser/Agency agree to indemnify and forever hold harmless TiVo, its Affiliates, officers, directors, and assigns and system operators, consumer electronics companies and other licensees through whose platforms and products through which Advertising is run through this Agreement against any and all claims, liabilities, costs, damages, and expenses (including attorney fees) resulting from or in connection with their use of Advertising (including any and all creative, content and materials included therein) or resulting from or in connection with any goods or services promoted through such Advertising or distributed as a result of such Advertising or in connection with Advertiser and/or Agency’s breach of this Agreement or in connection with any violation or alleged violation of laws, government regulations, or government orders, including privacy laws and regulations. As used in this agreement, “Affiliates” means any entity that is or becomes directly or indirectly Controlling, Controlled by or under common Control with a party, but such entity will be deemed an Affiliate only so long as such Control continues to exist. “Control” means, with respect to an entity, the direct or indirect beneficial ownership of more than 50% of the stock or equity of such entity entitled to vote in the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority), or more than fifty percent 50% interest in the income of such entity.
- Neither Party shall disclose the other Party’s Confidential Information (as defined below) without the prior written consent of the other Party; provided, however, that TiVo and/or any Affiliate may disclose the terms of this Agreement and any IO in connection with the provisioning Advertising services hereunder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
- Agency, Advertiser, and TiVo will post on their respective web sites their privacy policies and adhere to their privacy policies, which will abide by applicable laws. Failure by TiVo, on the one hand, or Agency or Advertiser, on the other, to continue to post a privacy policy, or non-adherence to such privacy policy, is grounds for immediate cancellation of the Order by the other party. Agency and Advertiser warrant to comply with this Agreement, Agency and Advertiser’s respective privacy notices, and all relevant laws and government regulations and orders, including privacy laws and regulations, regarding Agency and Advertiser’s use, storage, or processing of any data provided to them by TiVo under this Agreement.
- This Agreement and each Order under it, including the rights under it, may not be resold, assigned or transferred by Advertiser/Agency without the prior written consent of TiVo. TiVo (or it’s assignee) may assign this Agreement (and any related Order) at any time to an Affiliate without the consent of Advertiser/Agency. Any resale, assignment or transfer in violation of this provision shall be null and void.
- This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, without giving effect to the principles of conflict of laws thereof. Advertiser/Agency hereby irrevocably submit to the jurisdiction and venue of, and agree that any action, suit or proceeding for the interpretation or enforcement of the provisions of this Agreement shall be heard and determined in, the courts of the State of California and the Federal Courts of the United States located in the State, City and County of Santa Clara, California.
- This Agreement and any Orders under this Agreement contains the entire agreement between the parties; provided, however, that in the event of any inconsistency between the terms set forth herein and the terms set forth in an Order, the terms of such Order shall control. We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement online on this page, It is your responsibility to read this Agreement carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly. Except as set forth in this Section 17, no change, modification, or waiver, of this Agreement or any Order shall be effective unless made in writing and signed by all parties.
- In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held illegal, invalid or unenforceable, in whole or in part, by a competent authority, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable laws. The legality, validity and enforceability of the remaining provisions shall not be affected thereby and shall remain in full force and effect.
- No action or inaction by either Party shall be construed as a waiver of such Party’s rights under this Agreement or any Order or as provided by law. The failure or delay of any Party in enforcing any of its rights under this Agreement shall not be deemed a continuing waiver of such right. The waiver of one breach hereunder shall not constitute the waiver of any other or subsequent breach.
- TiVo and/or its Affiliates may at any time “line list” Advertiser/Agency as an authorized licensee and/or reference Advertiser/Agency as a customer in web sites, earnings releases and other investor communications, marketing materials, presentations or customer lists which lists may be shared by TiVo and/or its Affiliates with third parties and/or mention that Advertiser/Agency has entered into this Agreement in earnings releases and other investor communications.
- Nothing in this Agreement shall constitute a partnership or joint venture between the Parties or constitute either Advertiser/Agency or TiVo as the agent of the other for any purpose whatsoever.
- Unless otherwise specified in an Order, all notices pursuant to this Agreement must be in writing, referencing the Order number associated herewith, and delivered personally or sent by e-mail, courier, certified mail (return receipt requested) addressed to, in the case of TiVo, the contact information set forth below and, in the case of Advertiser/Agency, the contact information provided by Advertiser/Agency to TiVo as part of entering into this Agreement. Either Party may specify a different address to receive notices by providing a notice in accordance with this Section. Notices sent by courier or certified mail are effective upon receipt or five days after dispatch, whichever occurs first.
Effective August 19th 2022 to August 19th 2022
DownloadTable of Contents
- The advertiser (“Advertiser”) and, if applicable, any agent or advertising agency making this Agreement on Advertiser’s behalf (“Agency”, collectively, “Advertiser/Agency”), agree to be jointly and severally liable for payment of all amounts due hereunder. TiVo may accept payment either from Advertiser or from Agency; provided, such acceptance shall not relieve either Advertiser or Agency of liability for any amounts due and unpaid. Advertiser and Agency represent and warrant that each of Advertiser and Agency is bound by the terms, conditions and obligations purported to be incurred under this Agreement and acknowledge that TiVo has entered into this Agreement in reliance upon these representations.
- The rate for Services shall be as stated in the Orders or elsewhere in this Agreement.
- Payment for Services shall be due as stated on the Order or invoice provided, however, TiVo retains the option, in its sole discretion, to require payment in advance of the distribution or displaying of the Advertising. TiVo may also invoice customer for payment via an Affiliate of TiVo.
- In the event that Advertiser/Agency fails to make any payment due hereunder, TiVo shall have the right to immediately cease distributing or displaying the Services, or any other services being performed by TiVo for or on behalf of Advertiser and/or Agency, whether pursuant to this Agreement or any other agreement. In addition, any amounts not paid when due shall accrue a finance charge equal to the lesser of (i) 1.5% per month, or (ii) the highest rate allowed by law. If any outstanding amounts due hereunder are submitted to a third-party agency or firm for collection, Advertiser/Agency shall pay TiVo’s reasonable expenses of collection and attorneys’ fees incurred in collecting such outstanding amounts. Advertiser/Agency shall be responsible for the payment of all taxes owed with respect to each Order, except for TiVo’s income tax.
- Advertiser/Agency shall submit all creative, materials and content in connection with a request for Services, (i) in accordance with TiVo’s criteria, specifications and content policies and (ii) within the time frames applicable to such Services set forth in the applicable Order.
- Except as set forth in an Order, Advertiser/Agency may cancel the distribution of Services set forth in a specific Order upon 4 weeks' prior written notice to TiVo, effective no earlier than 14 days after the commencement of distribution of such Services under the applicable Order. Cancellation of Services distribution less than 4 weeks will result in becoming payable in full according to the terms of the Order.
- Advertiser/Agency may cancel the distribution of Services under an Order if TiVo is in material breach of its obligations under this Agreement and the applicable Order and fails to cure such breach within ten (10) business days of Advertiser/Agency’s written notice, except as otherwise stated in this Agreement with regard to specific breaches. This paragraph notwithstanding, Advertiser/Agency may not cancel an Order that is accepted on a non-cancellable basis.
- If Advertiser/Agency cancels all or any portion of this Agreement or an Order, or if TiVo cancels this Agreement or an Order for cause due to a breach by Advertiser/Agency, all discounts shall be void and rates on the then-current rate card will apply. If TiVo cancels this Agreement or an Order other than for cause due to a breach by Advertiser, Advertiser shall have the benefit of the same discounts that it would have earned had it been allowed to complete the applicable Order.
- IF FOR ANY REASON THERE IS AN INTERRUPTION, DELAY, OR OMISSION OF ANY SERVICES TO BE DISTRIBUTED OR DISPLAYED UNDER THIS CONTRACT, TIVO MAY SUGGEST A SUBSTITUTE TIME PERIOD (“MAKE GOOD”). IN NO EVENT SHALL TIVO AND/OR ITS AFFILIATES BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE FAILURE OR INABILITY OF TIVO TO DISTRIBUTE OR DISPLAY ANY SERVICES OR AS A RESULT OF ANY INCORRECT DISTRIBUTION OR DISPLAYING OF ANY SERVICES. ADVERTISER’S/AGENCY’S SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE LIMITED TO ROVI FURNISHING A “MAKE GOOD”, OR, IF NOT FEASIBLE, THEN A REFUND OF THE PROPORTIONATE AMOUNT PAID FOR SUCH INCORRECT, DELAYED, INTERRUPTED, NON-DISTRIBUTED, OR NON-DISPLAYED SERVICES.
- TiVo reserves the right to terminate this Agreement or an Order, or to reject, cancel, terminate, or suspend or reject any Services at any time, in its sole discretion, for any reason whatsoever. Upon termination or suspension, all amounts owed to TiVo hereunder and not paid shall become immediately due and payable.
- Advertiser/Agency hereby grants to (1) TiVo, its Affiliates (as defined below) and their respective licensees a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content that provided to TiVo in connection with the Services ) to: use, display, communicate, reproduce and transmit all creative and other materials delivered in connection with each Order via any means or methods for reception and display available via any device used for such reception or display and (2) TiVo and its Affiliates a non-exclusive, royalty free, worldwide, right and license (including, without limitation, the license to all copyright, trademark and other intellectual property rights appurtenant to the creative, materials and content provided to TiVo in connection with the Services) to: (i) to store, modify, compile, organize or otherwise process such creative and other materials for purposes of providing Advertising pursuant to this Agreement, and (ii) showcase Advertising campaign assets (including all creative, content and materials therein) and Advertiser/Agency logos to promote and sell TiVo’s and/or its Affiliates’ (including in promotional literature and/or demonstrations) respective products and services.
- Advertiser/Agency agree to indemnify and forever hold harmless TiVo, its Affiliates, officers, directors, and assigns and system operators, consumer electronics companies and other licensees through whose platforms and products through which Advertising is run through this Agreement against any and all claims, liabilities, costs, damages, and expenses (including attorney fees) resulting from or in connection with their use of Advertising (including any and all creative, content and materials included therein) or resulting from or in connection with any goods or services promoted through such Advertising or distributed as a result of such Advertising or in connection with Advertiser and/or Agency’s breach of this Agreement or in connection with any violation or alleged violation of laws, government regulations, or government orders, including privacy laws and regulations. As used in this agreement, “Affiliates” means any entity that is or becomes directly or indirectly Controlling, Controlled by or under common Control with a party, but such entity will be deemed an Affiliate only so long as such Control continues to exist. “Control” means, with respect to an entity, the direct or indirect beneficial ownership of more than 50% of the stock or equity of such entity entitled to vote in the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority), or more than fifty percent 50% interest in the income of such entity.
- Neither Party shall disclose the other Party’s Confidential Information (as defined below) without the prior written consent of the other Party; provided, however, that TiVo and/or any Affiliate may disclose the terms of this Agreement and any IO in connection with the provisioning Advertising services hereunder. Confidential information means the other Party’s business and/or technical information which a) is in written, recorded, graphical or other tangible form and is marked "Confidential" or “Trade Secret” or similar designation, b) is in oral form and identified by the Discloser as "Confidential" or “Trade Secret” or similar designation at the time of disclosure, or c) the nature of which could reasonably be construed to be confidential. These confidentiality obligations shall not apply to the extent information is (i) lawfully in the public domain, (ii) lawfully possessed by the recipient before disclosure by the other Party, (iii) lawfully disclosed to a Party by a third party without obligation of confidentiality, (iv) independently developed by a Party without reference to or use of the other Party’s proprietary or confidential information, or (v) legally required to be disclosed, provided the compelled Party shall seek maximum confidential treatment available (including through a protective order if available), and shall provide reasonable advance notice to the other Party so that the other Party may seek confidential treatment.
- Agency, Advertiser, and TiVo will post on their respective web sites their privacy policies and adhere to their privacy policies, which will abide by applicable laws. Failure by TiVo, on the one hand, or Agency or Advertiser, on the other, to continue to post a privacy policy, or non-adherence to such privacy policy, is grounds for immediate cancellation of the Order by the other party. Agency and Advertiser warrant to comply with this Agreement, Agency and Advertiser’s respective privacy notices, and all relevant laws and government regulations and orders, including privacy laws and regulations, regarding Agency and Advertiser’s use, storage, or processing of any data provided to them by TiVo under this Agreement.
- This Agreement and each Order under it, including the rights under it, may not be resold, assigned or transferred by Advertiser/Agency without the prior written consent of TiVo. TiVo (or it’s assignee) may assign this Agreement (and any related Order) at any time to an Affiliate without the consent of Advertiser/Agency. Any resale, assignment or transfer in violation of this provision shall be null and void.
- This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, without giving effect to the principles of conflict of laws thereof. Advertiser/Agency hereby irrevocably submit to the jurisdiction and venue of, and agree that any action, suit or proceeding for the interpretation or enforcement of the provisions of this Agreement shall be heard and determined in, the courts of the State of California and the Federal Courts of the United States located in the State, City and County of Santa Clara, California.
- This Agreement and any Orders under this Agreement contains the entire agreement between the parties; provided, however, that in the event of any inconsistency between the terms set forth herein and the terms set forth in an Order, the terms of such Order shall control. We may update this Agreement from time to time. We will notify you of any changes by posting the new Agreement online on this page, It is your responsibility to read this Agreement carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly. Except as set forth in this Section 17, no change, modification, or waiver, of this Agreement or any Order shall be effective unless made in writing and signed by all parties.
- In the event any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held illegal, invalid or unenforceable, in whole or in part, by a competent authority, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable laws. The legality, validity and enforceability of the remaining provisions shall not be affected thereby and shall remain in full force and effect.
- No action or inaction by either Party shall be construed as a waiver of such Party’s rights under this Agreement or any Order or as provided by law. The failure or delay of any Party in enforcing any of its rights under this Agreement shall not be deemed a continuing waiver of such right. The waiver of one breach hereunder shall not constitute the waiver of any other or subsequent breach.
- TiVo and/or its Affiliates may at any time “line list” Advertiser/Agency as an authorized licensee and/or reference Advertiser/Agency as a customer in web sites, earnings releases and other investor communications, marketing materials, presentations or customer lists which lists may be shared by TiVo and/or its Affiliates with third parties and/or mention that Advertiser/Agency has entered into this Agreement in earnings releases and other investor communications.
- Nothing in this Agreement shall constitute a partnership or joint venture between the Parties or constitute either Advertiser/Agency or TiVo as the agent of the other for any purpose whatsoever.
- Unless otherwise specified in an Order, all notices pursuant to this Agreement must be in writing, referencing the Order number associated herewith, and delivered personally or sent by e-mail, courier, certified mail (return receipt requested) addressed to, in the case of TiVo, the contact information set forth below and, in the case of Advertiser/Agency, the contact information provided by Advertiser/Agency to TiVo as part of entering into this Agreement. Either Party may specify a different address to receive notices by providing a notice in accordance with this Section. Notices sent by courier or certified mail are effective upon receipt or five days after dispatch, whichever occurs first.
Xperi Online Data Processing Agreement
Effective April 21st 2023
DownloadTable of Contents
DATA PROCESSING AGREEMENT
The Parties have entered into Terms and Conditions of Service set-out in separate agreement (the “Agreement” or “Terms and Conditions of Service”) which requires that the Company accesses and Processes (as defined below) Personal Data. The Data Processing Agreement (the “DPA”) and its Appendices specify the obligations of the Parties relating to the Processing of Personal Data pursuant to the Agreement. Details of the Processing of Personal Data are included in the Agreement. Xperi Inc. and its affiliates and subsidiaries (collectively “Xperi”) may update this version of the DPA from time to time. The current version will be posted online. The DPA and the Appendices to the DPA are expressly incorporated into the Agreement. The definitions are set-out at Section 15 of this DPA.
1. Responsibilities and Obligations
In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
(a) the Standard Contractual Clauses will apply to Personal Data transferred or made accessible by an Xperi affiliate in a European Country (who, for the purposes of the Standard Contractual Clauses shall be deemed the “Data Exporter”) or Personal Data that is otherwise restricted from Processing outside the European Countries by the Data Protection Laws and that is Processed by Company (who, for the purposes of the Standard Contractual Clauses shall be deemed the “Data Importer”) or by Company's Subcontractor outside the European Countries; the details for such Standard Contractual Clauses approved by the European Commission and the UK Addendum to such Standard Contractual Clauses are set-out at Appendix 2 of this DPA;
(b) at Xperi's request, the Parties shall execute any other data transfer agreement applicable to the Processing of the Personal Data by the Company or its Subcontractor in any particular jurisdiction;
(c) if and as long as the country where Personal Data is transferred to a country which is subject to an adequacy decision according to Article 45 (3) GDPR (or equivalent process under the Data Protection Laws), the Standard Contractual Clauses are required. If the adequacy decision is repealed or suspended, Section 10.2(a) and (b) of this DPA shall automatically apply; and
(d) Company shall undertake such reasonably required risk assessments and implement all safeguards and additional measures (and provide completed copies of the risk assessments and details of such safeguards and measures to Xperi on request), to determine Company’s risks of being unable to comply with the terms of such Standard Contractual Clauses or equivalent data transfer agreements or arrangements and if there is any risk that Company is unable to comply, it shall promptly notify Xperi and Xperi may, in its sole discretion and without any breach or default arising under the Agreement, suspend or terminate the transfer of Personal Data to Company. In this event, Company shall, within seven days of Xperi’s written request, return or delete all Personal Data it has transferred outside the European Countries and require that any Subcontractors do the same.
In this DPA, the following terms shall have the following meanings:
APPENDIX 1
Technical and Organizational Measures
System Security Requirements Specification
The System Security Requirements Specification is the official statement of the system requirements for service providers that Process Personal Data on behalf of Xperi companies, such entities referred to as “Processors”. The corresponding Xperi company concerned is referred to as the “Controller”. It details what services the system should provide, the system properties, and the constraints on the operation and development of the system. Compliance with these minimum security measures does not guarantee that an appropriate level of protection has been provided - a comprehensive assessment of security must be undertaken depending upon the circumstances, type of data and Processing to be performed. Processors are expected to adopt these standards as appropriate standards to ensure a secure operating environment to handle Personal Data on behalf of Xperi.
In this document, the following definitions are used:
Authorised Users | has the meaning defined in clause 16. |
Information Systems | means all systems used to access, store or otherwise Process Personal Data, including temporary files; |
Media | means a physical object likely to be Processed in an Information System and on which data may be recorded or from which they may be retrieved; |
Security document | means the document containing the security plan; |
Security plan | means the measures adopted to comply with these minimum security requirement; |
Sensitive Personal Data | means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and data consisting of information as to the commission or alleged commission of any offence or any proceedings for any offence or alleged offence or the disposal of such proceedings or the sentence of any court in such proceedings, biometric Personal Data and all Personal Data of children under the age of 14 (or other required age under applicable Data Protection Laws); and references to Personal Data shall include Sensitive Personal Data; |
User ID | has the meaning defined in clause 18. |
All other definitions used are defined in Clause 1 of the DPA.
Security Categories
Standard
The standard security requirements apply to all Personal Data as identified by Xperi, including those categories of Personal Data referred to below in relation to the Medium and High categories.
Medium
The medium security requirements apply to Personal Data as identified by Xperi, including those categories of Personal Data referred to below in relation to the High category:
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
High
The high security requirements apply to the following data categories as identified by Xperi:
- Sensitive Personal Data.
In the event that the security requirements conflict, the higher standard shall take precedence.
The security measures required for access to Personal Data via online cloud based networks must guarantee a level of security equivalent to that applying to Xperi internal security access.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
Security Plan and Document
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
Authorised Users
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
Authorisation
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
Identification
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
Authentication/Passwords
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
Access Controls
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
Management of Media
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
Distribution of Media and Transmission
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
Preservation, Back-up copies and Recovery
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
Anti-Virus and Intrusion Detection
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
Software Updates
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
Access Record
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
Physical Access Record
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
Record of Incidents
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
Identification and Authentication
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
Tests with Real Data
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
Audit
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
High Security Measures
Organisational Measures
Incident Reporting
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
Distribution of Media
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
Access Record
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
Back-Up Copies and Recovery
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
Electronic Communications Networks
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
APPENDIX 2
Part A – EU Standard Contractual Clauses (Module 2 Controller-Processor)
Clause 7: Included
Clause 13: The supervisory authority named at Annex I.C, shall act as competent supervisory authority.
Clause 17: The law of Ireland (choice of law).
Clause 18: The courts of Ireland (choice of forum and jurisdiction).
ANNEX I
A. LIST OF PARTIES
See Parties listed in the DPA.
B. DESCRIPTION OF TRANSFER
See the Terms and Conditions of Service.
C. COMPETENT SUPERVISORY AUTHORITY
Identify the competent supervisory authority/ies in accordance with Clause 13
Xperi’s competent supervisory authority is the Irish Data Protection Commission.
ANNEX II
Technical and organizational security measures
See Appendix 2 of the DPA.
Part B – EU Standard Contractual Clauses (Module 3 Processor-Processor)
Clause 7: Included
Clause 9(a): Option 1 (prior written authorization to use sub-processors).
Clause 11: Omit the option (redress).
Clause 13: The supervisory authority named at Annex I.C, shall act as competent supervisory authority.
Clause 17: The law of Ireland (governing law).
Clause 18: The courts of Ireland (choice of forum and jurisdiction).
ANNEX I
A. LIST OF PARTIES
See Parties listed in the DPA.
B. DESCRIPTION OF TRANSFER
See the Terms and Conditions of Service.
C. COMPETENT SUPERVISORY AUTHORITY
Identify the competent supervisory authority/ies in accordance with Clause 13
Xperi’s supervisory authority is the Irish Data Protection Commission.
ANNEX II
Technical and organizational security measures
See Appendix 2 of the DPA.
Part C – UK Addendum to the Standard Contractual Clauses
Table 1: Parties
Start date | See the Terms and Conditions of Service | |
The Parties | Exporter (who sends the Restricted Transfer) | Importer (who receives the Restricted Transfer) |
Parties’ details | See the Terms and Conditions of Service | See the Terms and Conditions of Service |
Key Contact | See the Terms and Conditions of Service | See the Terms and Conditions of Service |
Signature (if required for the purposes of Section 2) |
Table 2: Selected Standard Contractual Clauses, Modules and Selected Clauses
Addendum EU SCCs | The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information: Date: Reference (if any): Other identifier (if any): Or X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
Module | Module in operation | Clause 7 (Docking Clause) | Clause 11 | Clause 9a (Prior Authorisation or General Authorisation) | Clause 9a (Time period) | Is personal data received from the Importer combined with personal data collected by the Exporter? |
1 | ||||||
2 | X | X | Prior authorisation | No | ||
3 | X | X | Prior authorisation | No | ||
4 |
Table 3: Appendix Information
“Appendix Information” means the information which must be provided for the selected modules as set out in the Appendix of the Approved EU SCCs (other than the Parties), and which for this Addendum is set out in:
Annex 1A: List of Parties: See the Terms and Conditions of Service |
Annex 1B: Description of Transfer: See the Terms and Conditions of Service |
Annex II: Technical and organisational measures including technical and organisational measures to ensure the security of the data: See Appendix 1 of the DPA |
Annex III: List of Sub processors (Modules 2 and 3 only): See the Terms and Conditions of Service |
Table 4: Ending this Addendum when the Approved Addendum Changes
Ending this Addendum when the Approved Addendum changes | Which Parties may end this Addendum as set out in Section 19: Importer X Exporter neither Party |
Mandatory Clauses
Entering into this Addendum
1. Each Party agrees to be bound by the terms and conditions set-out in this Addendum, in exchange for the other Party also agreeing to be bound by this Addendum.
2. Although Annex 1A and Clause 7 of the Approved EU SCCs require signature by the Parties, for the purpose of making Restricted Transfers, the Parties may enter into this Addendum in any way that makes them legally binding on the Parties and allows data subjects to enforce their rights as set-out in this Addendum. Entering into this Addendum will have the same effect as signing the Approved EU SCCs and any part of the Approved EU SCCs.
Interpretation of this Addendum
3. Where this UK Addendum uses terms that are defined in the Approved EU SCCs those terms shall have the same meaning as in the Approved EU SCCs. In addition, the following terms have the following meanings:
“Addendum” or “UK Addendum” means this International Data Transfer Addendum which is made up of this UK Addendum incorporating the Addendum EU SCCs.
“Addendum EU SCCs” means the version(s) of the Approved EU SCCs which this Addendum is appended to, as set-out in Table 2, including the Appendix Information.
“Appendix Information” is set-out in Table 3.
“Appropriate Safeguards” means the standard of protection over the personal data and of data subjects’ rights, which is required by UK Data Protection Laws when you are making a Restricted Transfer relying on standard data protection clauses under Article 46(2)(d) UK GDPR.
“Approved Addendum” means the template Addendum issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18.
“Approved EU SCCs” means the Standard Contractual Clauses set-out in the Annex of Commission Implementing Decision (EU) 2021/914 of 4 June 2021.
“EU GDPR” means the EU General Data Protection Regulation 20016/679
“ICO” means the Information Commissioner.
“Restricted Transfer” means a transfer which is covered by Chapter V of the UK GDPR.
“UK” means the United Kingdom of Great Britain and Northern Ireland.
“UK Data Protection Laws” means all laws relating to data protection, the processing of personal data, privacy and/or electronic communications in force from time to time in the UK, including the UK GDPR and the Data Protection Act 2018.
“UK GDPR” has the definition in section 3 of the Data Protection Act 2018.
4. This Addendum must always be interpreted in a manner that is consistent with UK Data Protection Laws and so that it fulfils the Parties’ obligation to provide the Appropriate Safeguards.
5. If the provisions included in the Addendum EU SCCs amend the Approved SCCs in any way which is not permitted under the Approved EU SCCs or the Approved Addendum, such amendment(s) will not be incorporated in this Addendum and the equivalent provision of the Approved EU SCCs will take their place.
6. If there is any inconsistency or conflict between UK Data Protection Laws and this Addendum, UK Data Protection Laws applies.
7. If the meaning of this Addendum is unclear or there is more than one meaning, the meaning which most closely aligns with UK Data Protection Laws applies.
8. Any references to legislation (or specific provisions of legislation) means that legislation (or specific provision) as it may change over time. This includes where that legislation (or specific provision) has been consolidated, re-enacted and/or replaced after this Addendum has been entered into.
Hierarchy
9. Although Clause 5 of the Approved EU SCCs sets out that the Approved EU SCCs prevail over all related agreements between the parties, the parties agree that, for Restricted Transfers, the hierarchy in Section 10 will prevail.
10. Where there is any inconsistency or conflict between the Approved Addendum and the Addendum EU SCCs (as applicable), the Approved Addendum overrides the Addendum EU SCCs, except where (and in so far as) the inconsistent or conflicting terms of the Addendum EU SCCs provides greater protection for data subjects, in which case those terms will override the Approved Addendum.
11. Where this Addendum incorporates Addendum EU SCCs which have been entered into to protect transfers subject to the EU GDPR then the Parties acknowledge that nothing in this Addendum impacts those Addendum EU SCCs.
Incorporation of and changes to the EU SCCs
12. This Addendum incorporates the Addendum EU SCCs which are amended to the extent necessary so that:
a. together they operate for data transfers made by the data exporter to the data importer, to the extent that UK Data Protection Laws apply to the data exporter’s processing when making that data transfer, and they provide Appropriate Safeguards for those data transfers; b. Sections 9 to 11 override Clause 5 (Hierarchy) of the Addendum EU SCCs; and
c. this Addendum (including the Addendum EU SCCs incorporated into it) is (1) governed by the laws of England and Wales and (2) any dispute arising from it is resolved by the courts of England and Wales, in each case unless the laws and/or courts of Scotland or Northern Ireland have been expressly selected by the Parties.
13. Unless the Parties have agreed alternative amendments which meet the requirements of Section 12, the provisions of Section 15 will apply.
14. No amendments to the Approved EU SCCs other than to meet the requirements of Section 12 may be made.
15. The following amendments to the Addendum EU SCCs (for the purpose of Section 12) are made:
a. References to the “Clauses” means this Addendum, incorporating the Addendum EU SCCs;
b. In Clause 2, delete the words:
“and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679”;
c. Clause 6 (Description of the transfer(s)) is replaced with:
“The details of the transfers(s) and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred) are those specified in Annex I.B where UK Data Protection Laws apply to the data exporter’s processing when making that transfer.”;
d. Clause 8.7(i) of Module 1 is replaced with:
“it is to a country benefitting from adequacy regulations pursuant to Section 17A of the UK GDPR that covers the onward transfer”;
e. Clause 8.8(i) of Modules 2 and 3 is replaced with:
“the onward transfer is to a country benefitting from adequacy regulations pursuant to Section 17A of the UK GDPR that covers the onward transfer;”
f. References to “Regulation (EU) 2016/679”, “Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation)” and “that Regulation” are all replaced by “UK Data Protection Laws”. References to specific Article(s) of “Regulation (EU) 2016/679” are replaced with the equivalent Article or Section of UK Data Protection Laws;
g. References to Regulation (EU) 2018/1725 are removed;
h. References to the “European Union”, “Union”, “EU”, “EU Member State”, “Member State” and “EU or Member State” are all replaced with the “UK”;
i. The reference to “Clause 12(c)(i)” at Clause 10(b)(i) of Module one, is replaced with “Clause 11(c)(i)”;
j. Clause 13(a) and Part C of Annex I are not used;
k. The “competent supervisory authority” and “supervisory authority” are both replaced with the “Information Commissioner”;
l. In Clause 16(e), subsection (i) is replaced with:
“the Secretary of State makes regulations pursuant to Section 17A of the Data Protection Act 2018 that cover the transfer of personal data to which these clauses apply;”;
m. Clause 17 is replaced with:
“These Clauses are governed by the laws of England and Wales.”;
n. Clause 18 is replaced with:
“Any dispute arising from these Clauses shall be resolved by the courts of England and Wales. A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of any country in the UK. The Parties agree to submit themselves to the jurisdiction of such courts.”; and
o. The footnotes to the Approved EU SCCs do not form part of the Addendum, except for footnotes 8, 9, 10 and 11.
Amendments to this Addendum
16. The Parties may agree to change Clauses 17 and/or 18 of the Addendum EU SCCs to refer to the laws and/or courts of Scotland or Northern Ireland.
17. If the Parties wish to change the format of the information included in Part 1: Tables of the Approved Addendum, they may do so by agreeing to the change in writing, provided that the change does not reduce the Appropriate Safeguards.
18. From time to time, the ICO may issue a revised Approved Addendum which:
a. makes reasonable and proportionate changes to the Approved Addendum, including correcting errors in the Approved Addendum; and/or
b. reflects changes to UK Data Protection Laws;
19. The revised Approved Addendum will specify the start date from which the changes to the Approved Addendum are effective and whether the Parties need to review this Addendum including the Appendix Information. This Addendum is automatically amended as set-out in the revised Approved Addendum from the start date specified. 19. If the ICO issues a revised Approved Addendum under Section 18, if any Party selected in Table 4 “Ending the Addendum when the Approved Addendum changes”, will as a direct result of the changes in the Approved Addendum have a substantial, disproportionate and demonstrable increase in:
a. its direct costs of performing its obligations under the Addendum; and/or
b. its risk under the Addendum,
and in either case it has first taken reasonable steps to reduce those costs or risks so that it is not substantial and disproportionate, then that Party may end this Addendum at the end of a reasonable notice period, by providing written notice for that period to the other Party before the start date of the revised Approved Addendum.
20. The Parties do not need the consent of any third-party to make changes to this Addendum, but any changes must be made in accordance with its terms.
The Personal Data transferred or Processed will be subject to the following processing activities:
The subject matter and duration of the Processing Activities of Personal Data are set out in the underlying Agreement and this DPA.
The Personal Data transferred or Processed concern the following categories of Data Subjects:
The types of Personal Data and categories of Data Subject about whom the Personal Data relates are determined and controlled by Controller in its sole discretion and are enuermated within the Agreement and this DPA.
The Personal Data transferred or Processed concern the following categories of data:
As determined and outlined in the underlying Agreement and this DPA.
The Personal Data transferred or Processed concern the following Special Categories of Data:
The Parties do not anticipate that any sensitive data will be transferred. If and to the extent that the Parties transfer or process any Special Categories of Data, it will be determined and controlled by the Controller in its sole discretion, and for which relevant safeguards will be specified below:
Please indicate if Personal Data is transferred to a country/recipient outside the EU/EEA/UK/Switzerland
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
United States | |
Company intends to use the service of the following Subcontractors for Processing of Personal Data:
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
[●] Please see the underlying Agreement | [●] | [●] Please explain briefly the processing activities (one or two keywords are sufficient, e.g. data hosting) | [●] Please indicate to which country Personal Data is transferred if Personal Data is transferred to a country/recipient outside the EU/EEA/ Switzerland. |
Xperi approves the use of the aforementioned Subcontractors and the international transfer of Personal Data (if applicable).
Questions and notices of Company under DPA shall be addressed to:
Xperi Data Protection Officer
Email: DataProtectionOfficer@Xperi.com
Respective questions of Xperi shall be addressed to:
[●] / Company: Please see the underlying Agreement
[Address, email]
[2] Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation
Effective April 21st 2023 to April 21st 2023
DownloadTable of Contents
DATA PROCESSING AGREEMENT
The Parties have entered into Terms and Conditions of Service set-out in separate agreement (the “Agreement” or “Terms and Conditions of Service”) which requires that the Company accesses and Processes (as defined below) Personal Data. The Data Processing Agreement (the “DPA”) and its Appendices specify the obligations of the Parties relating to the Processing of Personal Data pursuant to the Agreement. Details of the Processing of Personal Data are included in the Agreement. Xperi Inc. and its affiliates and subsidiaries (collectively “Xperi”) may update this version of the DPA from time to time. The current version will be posted online. The DPA and the Appendices to the DPA are expressly incorporated into the Agreement. The definitions are set-out at Section 15 of this DPA.
1. Responsibilities and Obligations
In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
(a) the Standard Contractual Clauses will apply to Personal Data transferred or made accessible by an Xperi affiliate in a European Country (who, for the purposes of the Standard Contractual Clauses shall be deemed the “Data Exporter”) or Personal Data that is otherwise restricted from Processing outside the European Countries by the Data Protection Laws and that is Processed by Company (who, for the purposes of the Standard Contractual Clauses shall be deemed the “Data Importer”) or by Company's Subcontractor outside the European Countries; the details for such Standard Contractual Clauses approved by the European Commission and the UK Addendum to such Standard Contractual Clauses are set-out at Appendix 2 of this DPA;
(b) at Xperi's request, the Parties shall execute any other data transfer agreement applicable to the Processing of the Personal Data by the Company or its Subcontractor in any particular jurisdiction;
(c) if and as long as the country where Personal Data is transferred to a country which is subject to an adequacy decision according to Article 45 (3) GDPR (or equivalent process under the Data Protection Laws), the Standard Contractual Clauses are required. If the adequacy decision is repealed or suspended, Section 10.2(a) and (b) of this DPA shall automatically apply; and
(d) Company shall undertake such reasonably required risk assessments and implement all safeguards and additional measures (and provide completed copies of the risk assessments and details of such safeguards and measures to Xperi on request), to determine Company’s risks of being unable to comply with the terms of such Standard Contractual Clauses or equivalent data transfer agreements or arrangements and if there is any risk that Company is unable to comply, it shall promptly notify Xperi and Xperi may, in its sole discretion and without any breach or default arising under the Agreement, suspend or terminate the transfer of Personal Data to Company. In this event, Company shall, within seven days of Xperi’s written request, return or delete all Personal Data it has transferred outside the European Countries and require that any Subcontractors do the same.
In this DPA, the following terms shall have the following meanings:
APPENDIX 1
Technical and Organizational Measures
System Security Requirements Specification
The System Security Requirements Specification is the official statement of the system requirements for service providers that Process Personal Data on behalf of Xperi companies, such entities referred to as “Processors”. The corresponding Xperi company concerned is referred to as the “Controller”. It details what services the system should provide, the system properties, and the constraints on the operation and development of the system. Compliance with these minimum security measures does not guarantee that an appropriate level of protection has been provided - a comprehensive assessment of security must be undertaken depending upon the circumstances, type of data and Processing to be performed. Processors are expected to adopt these standards as appropriate standards to ensure a secure operating environment to handle Personal Data on behalf of Xperi.
In this document, the following definitions are used:
Authorised Users | has the meaning defined in clause 16. |
Information Systems | means all systems used to access, store or otherwise Process Personal Data, including temporary files; |
Media | means a physical object likely to be Processed in an Information System and on which data may be recorded or from which they may be retrieved; |
Security document | means the document containing the security plan; |
Security plan | means the measures adopted to comply with these minimum security requirement; |
Sensitive Personal Data | means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life and data consisting of information as to the commission or alleged commission of any offence or any proceedings for any offence or alleged offence or the disposal of such proceedings or the sentence of any court in such proceedings, biometric Personal Data and all Personal Data of children under the age of 14 (or other required age under applicable Data Protection Laws); and references to Personal Data shall include Sensitive Personal Data; |
User ID | has the meaning defined in clause 18. |
All other definitions used are defined in Clause 1 of the DPA.
Security Categories
Standard
The standard security requirements apply to all Personal Data as identified by Xperi, including those categories of Personal Data referred to below in relation to the Medium and High categories.
Medium
The medium security requirements apply to Personal Data as identified by Xperi, including those categories of Personal Data referred to below in relation to the High category:
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
High
The high security requirements apply to the following data categories as identified by Xperi:
- Sensitive Personal Data.
In the event that the security requirements conflict, the higher standard shall take precedence.
The security measures required for access to Personal Data via online cloud based networks must guarantee a level of security equivalent to that applying to Xperi internal security access.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
Security Plan and Document
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
Authorised Users
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
Authorisation
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
Identification
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
Authentication/Passwords
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
Access Controls
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
Management of Media
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
Distribution of Media and Transmission
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
Preservation, Back-up copies and Recovery
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
Anti-Virus and Intrusion Detection
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
Software Updates
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
Access Record
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
Physical Access Record
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
Record of Incidents
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
Identification and Authentication
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
Tests with Real Data
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
Audit
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
High Security Measures
Organisational Measures
Incident Reporting
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
Distribution of Media
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
Access Record
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
Back-Up Copies and Recovery
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
Electronic Communications Networks
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
APPENDIX 2
Part A – EU Standard Contractual Clauses (Module 2 Controller-Processor)
Clause 7: Included
Clause 13: The supervisory authority named at Annex I.C, shall act as competent supervisory authority.
Clause 17: The law of Ireland (choice of law).
Clause 18: The courts of Ireland (choice of forum and jurisdiction).
ANNEX I
A. LIST OF PARTIES
See Parties listed in the DPA.
B. DESCRIPTION OF TRANSFER
See the Terms and Conditions of Service.
C. COMPETENT SUPERVISORY AUTHORITY
Identify the competent supervisory authority/ies in accordance with Clause 13
Xperi’s competent supervisory authority is the Irish Data Protection Commission.
ANNEX II
Technical and organizational security measures
See Appendix 2 of the DPA.
Part B – EU Standard Contractual Clauses (Module 3 Processor-Processor)
Clause 7: Included
Clause 9(a): Option 1 (prior written authorization to use sub-processors).
Clause 11: Omit the option (redress).
Clause 13: The supervisory authority named at Annex I.C, shall act as competent supervisory authority.
Clause 17: The law of Ireland (governing law).
Clause 18: The courts of Ireland (choice of forum and jurisdiction).
ANNEX I
A. LIST OF PARTIES
See Parties listed in the DPA.
B. DESCRIPTION OF TRANSFER
See the Terms and Conditions of Service.
C. COMPETENT SUPERVISORY AUTHORITY
Identify the competent supervisory authority/ies in accordance with Clause 13
Xperi’s supervisory authority is the Irish Data Protection Commission.
ANNEX II
Technical and organizational security measures
See Appendix 2 of the DPA.
Part C – UK Addendum to the Standard Contractual Clauses
Table 1: Parties
Start date | See the Terms and Conditions of Service | |
The Parties | Exporter (who sends the Restricted Transfer) | Importer (who receives the Restricted Transfer) |
Parties’ details | See the Terms and Conditions of Service | See the Terms and Conditions of Service |
Key Contact | See the Terms and Conditions of Service | See the Terms and Conditions of Service |
Signature (if required for the purposes of Section 2) |
Table 2: Selected Standard Contractual Clauses, Modules and Selected Clauses
Addendum EU SCCs | The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information: Date: Reference (if any): Other identifier (if any): Or X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
Module | Module in operation | Clause 7 (Docking Clause) | Clause 11 | Clause 9a (Prior Authorisation or General Authorisation) | Clause 9a (Time period) | Is personal data received from the Importer combined with personal data collected by the Exporter? |
1 | ||||||
2 | X | X | Prior authorisation | No | ||
3 | X | X | Prior authorisation | No | ||
4 |
Table 3: Appendix Information
“Appendix Information” means the information which must be provided for the selected modules as set out in the Appendix of the Approved EU SCCs (other than the Parties), and which for this Addendum is set out in:
Annex 1A: List of Parties: See the Terms and Conditions of Service |
Annex 1B: Description of Transfer: See the Terms and Conditions of Service |
Annex II: Technical and organisational measures including technical and organisational measures to ensure the security of the data: See Appendix 1 of the DPA |
Annex III: List of Sub processors (Modules 2 and 3 only): See the Terms and Conditions of Service |
Table 4: Ending this Addendum when the Approved Addendum Changes
Ending this Addendum when the Approved Addendum changes | Which Parties may end this Addendum as set out in Section 19: Importer X Exporter neither Party |
Mandatory Clauses
Entering into this Addendum
1. Each Party agrees to be bound by the terms and conditions set-out in this Addendum, in exchange for the other Party also agreeing to be bound by this Addendum.
2. Although Annex 1A and Clause 7 of the Approved EU SCCs require signature by the Parties, for the purpose of making Restricted Transfers, the Parties may enter into this Addendum in any way that makes them legally binding on the Parties and allows data subjects to enforce their rights as set-out in this Addendum. Entering into this Addendum will have the same effect as signing the Approved EU SCCs and any part of the Approved EU SCCs.
Interpretation of this Addendum
3. Where this UK Addendum uses terms that are defined in the Approved EU SCCs those terms shall have the same meaning as in the Approved EU SCCs. In addition, the following terms have the following meanings:
“Addendum” or “UK Addendum” means this International Data Transfer Addendum which is made up of this UK Addendum incorporating the Addendum EU SCCs.
“Addendum EU SCCs” means the version(s) of the Approved EU SCCs which this Addendum is appended to, as set-out in Table 2, including the Appendix Information.
“Appendix Information” is set-out in Table 3.
“Appropriate Safeguards” means the standard of protection over the personal data and of data subjects’ rights, which is required by UK Data Protection Laws when you are making a Restricted Transfer relying on standard data protection clauses under Article 46(2)(d) UK GDPR.
“Approved Addendum” means the template Addendum issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18.
“Approved EU SCCs” means the Standard Contractual Clauses set-out in the Annex of Commission Implementing Decision (EU) 2021/914 of 4 June 2021.
“EU GDPR” means the EU General Data Protection Regulation 20016/679
“ICO” means the Information Commissioner.
“Restricted Transfer” means a transfer which is covered by Chapter V of the UK GDPR.
“UK” means the United Kingdom of Great Britain and Northern Ireland.
“UK Data Protection Laws” means all laws relating to data protection, the processing of personal data, privacy and/or electronic communications in force from time to time in the UK, including the UK GDPR and the Data Protection Act 2018.
“UK GDPR” has the definition in section 3 of the Data Protection Act 2018.
4. This Addendum must always be interpreted in a manner that is consistent with UK Data Protection Laws and so that it fulfils the Parties’ obligation to provide the Appropriate Safeguards.
5. If the provisions included in the Addendum EU SCCs amend the Approved SCCs in any way which is not permitted under the Approved EU SCCs or the Approved Addendum, such amendment(s) will not be incorporated in this Addendum and the equivalent provision of the Approved EU SCCs will take their place.
6. If there is any inconsistency or conflict between UK Data Protection Laws and this Addendum, UK Data Protection Laws applies.
7. If the meaning of this Addendum is unclear or there is more than one meaning, the meaning which most closely aligns with UK Data Protection Laws applies.
8. Any references to legislation (or specific provisions of legislation) means that legislation (or specific provision) as it may change over time. This includes where that legislation (or specific provision) has been consolidated, re-enacted and/or replaced after this Addendum has been entered into.
Hierarchy
9. Although Clause 5 of the Approved EU SCCs sets out that the Approved EU SCCs prevail over all related agreements between the parties, the parties agree that, for Restricted Transfers, the hierarchy in Section 10 will prevail.
10. Where there is any inconsistency or conflict between the Approved Addendum and the Addendum EU SCCs (as applicable), the Approved Addendum overrides the Addendum EU SCCs, except where (and in so far as) the inconsistent or conflicting terms of the Addendum EU SCCs provides greater protection for data subjects, in which case those terms will override the Approved Addendum.
11. Where this Addendum incorporates Addendum EU SCCs which have been entered into to protect transfers subject to the EU GDPR then the Parties acknowledge that nothing in this Addendum impacts those Addendum EU SCCs.
Incorporation of and changes to the EU SCCs
12. This Addendum incorporates the Addendum EU SCCs which are amended to the extent necessary so that:
a. together they operate for data transfers made by the data exporter to the data importer, to the extent that UK Data Protection Laws apply to the data exporter’s processing when making that data transfer, and they provide Appropriate Safeguards for those data transfers; b. Sections 9 to 11 override Clause 5 (Hierarchy) of the Addendum EU SCCs; and
c. this Addendum (including the Addendum EU SCCs incorporated into it) is (1) governed by the laws of England and Wales and (2) any dispute arising from it is resolved by the courts of England and Wales, in each case unless the laws and/or courts of Scotland or Northern Ireland have been expressly selected by the Parties.
13. Unless the Parties have agreed alternative amendments which meet the requirements of Section 12, the provisions of Section 15 will apply.
14. No amendments to the Approved EU SCCs other than to meet the requirements of Section 12 may be made.
15. The following amendments to the Addendum EU SCCs (for the purpose of Section 12) are made:
a. References to the “Clauses” means this Addendum, incorporating the Addendum EU SCCs;
b. In Clause 2, delete the words:
“and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679”;
c. Clause 6 (Description of the transfer(s)) is replaced with:
“The details of the transfers(s) and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred) are those specified in Annex I.B where UK Data Protection Laws apply to the data exporter’s processing when making that transfer.”;
d. Clause 8.7(i) of Module 1 is replaced with:
“it is to a country benefitting from adequacy regulations pursuant to Section 17A of the UK GDPR that covers the onward transfer”;
e. Clause 8.8(i) of Modules 2 and 3 is replaced with:
“the onward transfer is to a country benefitting from adequacy regulations pursuant to Section 17A of the UK GDPR that covers the onward transfer;”
f. References to “Regulation (EU) 2016/679”, “Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation)” and “that Regulation” are all replaced by “UK Data Protection Laws”. References to specific Article(s) of “Regulation (EU) 2016/679” are replaced with the equivalent Article or Section of UK Data Protection Laws;
g. References to Regulation (EU) 2018/1725 are removed;
h. References to the “European Union”, “Union”, “EU”, “EU Member State”, “Member State” and “EU or Member State” are all replaced with the “UK”;
i. The reference to “Clause 12(c)(i)” at Clause 10(b)(i) of Module one, is replaced with “Clause 11(c)(i)”;
j. Clause 13(a) and Part C of Annex I are not used;
k. The “competent supervisory authority” and “supervisory authority” are both replaced with the “Information Commissioner”;
l. In Clause 16(e), subsection (i) is replaced with:
“the Secretary of State makes regulations pursuant to Section 17A of the Data Protection Act 2018 that cover the transfer of personal data to which these clauses apply;”;
m. Clause 17 is replaced with:
“These Clauses are governed by the laws of England and Wales.”;
n. Clause 18 is replaced with:
“Any dispute arising from these Clauses shall be resolved by the courts of England and Wales. A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of any country in the UK. The Parties agree to submit themselves to the jurisdiction of such courts.”; and
o. The footnotes to the Approved EU SCCs do not form part of the Addendum, except for footnotes 8, 9, 10 and 11.
Amendments to this Addendum
16. The Parties may agree to change Clauses 17 and/or 18 of the Addendum EU SCCs to refer to the laws and/or courts of Scotland or Northern Ireland.
17. If the Parties wish to change the format of the information included in Part 1: Tables of the Approved Addendum, they may do so by agreeing to the change in writing, provided that the change does not reduce the Appropriate Safeguards.
18. From time to time, the ICO may issue a revised Approved Addendum which:
a. makes reasonable and proportionate changes to the Approved Addendum, including correcting errors in the Approved Addendum; and/or
b. reflects changes to UK Data Protection Laws;
19. The revised Approved Addendum will specify the start date from which the changes to the Approved Addendum are effective and whether the Parties need to review this Addendum including the Appendix Information. This Addendum is automatically amended as set-out in the revised Approved Addendum from the start date specified. 19. If the ICO issues a revised Approved Addendum under Section 18, if any Party selected in Table 4 “Ending the Addendum when the Approved Addendum changes”, will as a direct result of the changes in the Approved Addendum have a substantial, disproportionate and demonstrable increase in:
a. its direct costs of performing its obligations under the Addendum; and/or
b. its risk under the Addendum,
and in either case it has first taken reasonable steps to reduce those costs or risks so that it is not substantial and disproportionate, then that Party may end this Addendum at the end of a reasonable notice period, by providing written notice for that period to the other Party before the start date of the revised Approved Addendum.
20. The Parties do not need the consent of any third-party to make changes to this Addendum, but any changes must be made in accordance with its terms.
The Personal Data transferred or Processed will be subject to the following processing activities:
The subject matter and duration of the Processing Activities of Personal Data are set out in the underlying Agreement and this DPA.
The Personal Data transferred or Processed concern the following categories of Data Subjects:
The types of Personal Data and categories of Data Subject about whom the Personal Data relates are determined and controlled by Controller in its sole discretion and are enuermated within the Agreement and this DPA.
The Personal Data transferred or Processed concern the following categories of data:
As determined and outlined in the underlying Agreement and this DPA.
The Personal Data transferred or Processed concern the following Special Categories of Data:
The Parties do not anticipate that any sensitive data will be transferred. If and to the extent that the Parties transfer or process any Special Categories of Data, it will be determined and controlled by the Controller in its sole discretion, and for which relevant safeguards will be specified below:
Please indicate if Personal Data is transferred to a country/recipient outside the EU/EEA/UK/Switzerland
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
United States | |
Company intends to use the service of the following Subcontractors for Processing of Personal Data:
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
[●] Please see the underlying Agreement | [●] | [●] Please explain briefly the processing activities (one or two keywords are sufficient, e.g. data hosting) | [●] Please indicate to which country Personal Data is transferred if Personal Data is transferred to a country/recipient outside the EU/EEA/ Switzerland. |
Xperi approves the use of the aforementioned Subcontractors and the international transfer of Personal Data (if applicable).
Questions and notices of Company under DPA shall be addressed to:
Xperi Data Protection Officer
Email: DataProtectionOfficer@Xperi.com
Respective questions of Xperi shall be addressed to:
[●] / Company: Please see the underlying Agreement
[Address, email]
[2] Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation
Effective September 21st 2022 to April 21st 2023
DownloadTable of Contents
- The Parties agree that, for the Processing of Personal Data by the Company for Xperi, Xperi shall be the Data Controller and the Company shall be the Data Processor unless Xperi is a Data Processor in which event the Company shall be a Sub-Processor.
- Company shall Process Personal Data only on behalf of Xperi and at all times only in accordance with this DPA, including the Appendices, the Agreement and in compliance with Data Protection Laws.
- Within the scope of the Agreement, each Party shall be responsible for complying with its respective obligations under the Data Protection Laws.
- Where the CCPA applies to the Processing of Personal Data, Company will act as Xperi’s Service Provider (as defined in the CCPA). As such, Company will only retain, use or disclose Personal Data of Data Subjects (i) for a Business Purpose (as defined in the CCPA) on behalf of Xperi and the specific purpose of performing Services under the Agreement (including, without limitation, for auditing, detecting security incidents, fraud detection, analysis, internal research for technological development, reporting or other operational purposes) or (ii) as otherwise permitted for service providers under the CCPA. Company acknowledges and agrees that it shall not retain, sell, share, use or disclose Personal Data for any other commercial purpose, other than providing the Services specified in the Agreement and as set-out in the Terms and Conditions of Service. Company further acknowledges and confirms that it understands the above enumerated requirements and will comply with the requirements.
- The Parties agree that the disclosing, disseminating, making available, transferring or sharing of any Personal Data under this DPA for the performance of the Services is not a “Sale” of such Personal Data under the CCPA (or any other applicable Data Protection Laws).
- Processing Instructions
- Company will Process Personal Data in accordance with Xperi's written instructions. This DPA along with the applicable Agreement, contains Xperi's written instructions to Company. The Parties agree that Xperi may communicate any change in these initial written instructions to the Company by way of written notification to the Company and that Company shall abide by such instructions. The Company shall maintain a secure, complete, accurate and up to date record of all such individual instructions. For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new processing purpose is introduced) will require a prior agreement between the Parties and, where applicable, shall be subject to any contractual variation procedure under the Agreement.
- Where instructed by Xperi, Company shall promptly correct, delete or restruct the Processing of Personal Data and provide the Personal Data to or confirmation of deletion to Xperi.
- Company shall immediately inform Xperi in writing if, in Company's opinion, a Processing Instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing. The Parties shall reasonably co-operate to resolve such concerns of the Company.
- Company Personnel
- Company will ensure that only those authorised personnel will have access to the Personal Data and shall prohibit its personnel from Processing Personal Data without such authorization. Company will ensure that its personnel have committed themselves to contractual or statutory obligations of confidentiality to protect the Personal Data both during the term of engagement and after the engagement ends with such personnel. Company shall ensure that any personnel who have access to Personal Data are reliable (by undertaking background screening assessments prior to being assigned to Process the Personal Data) and have undergone appropriate training to ensure that they understand their data protection responsibilities with respect such Personal Data that they Process for Xperi.
- Disclosure to Third-Parties and Data Subject Rights
- Company will not disclose Personal Data to any third-party (including any government agency, court, or law enforcement) except with written consent from Xperi or as necessary to comply with applicable mandatory laws. If Company is obliged to disclose Personal Data to a law enforcement agency or third-party, Company shall give Xperi prompt notice of the access request prior to granting such access, and allow Xperi the opportunity to seek a protective order or other appropriate remedy if it so chooses. If such notice is legally prohibited, Company will take reasonable measures to minimise the nature and extent of the Personal Data so disclosed as if it were Company’s own confidential information being requested and shall inform Xperi as soon as possible if and when such legal prohibition ceases to apply.
- With respect to any request or communication from a Data Subject which relates to the processing of Personal Data under any Data Protection Law (“Request”), Company shall provide Xperi with full cooperation, information and assistance (“Assistance”) in relation to any such Request where instructed by Xperi.
- Where Company receives a Request, Company shall (i) not directly respond to such Request, (ii) promptly notify Xperi with a copy of the Request and (iii) provide Assistance according to further instructions from Xperi.
- Company will provide assistance to Xperi to enable it to comply with its obligations to Data Subjects of providing access to Personal Data, deletion, restriction and/or rectification of Personal Data under the Data Protection Laws and, if required by Xperi, to return or delete all copies of the Personal Data promptly on request.
- Technical and Organizational Security Measures
- Company shall implement and maintain appropriate technical and organizational security measures (“TOMs”) to ensure that Personal Data is Processed in accordance with this DPA and to protect Personal Data against any attempted, threatened, alleged or actual Personal Data Breach. Such measures shall include the measures set-out in Appendix 1.
- Company shall document the implemented TOMs and shall provide Xperi with such documentation upon request including, where available, any certifications including, but not limited to, an ISO 27001 certification.
- Company shall assess and evaluate the effectiveness of TOMs on an ongoing basis. Company shall continuously enhance and improve TOMs, where reasonably required, and shall provide an updated copy to Xperi upon request and when material changes are made to the last disclosed copy. In the unlikely event that Company degrades the effectiveness of its TOMs, Company shall notify Xperi promptly.
- Assistance with Data Protection Impact Assessment
- Where a Data Protection Impact Assessment (“DPIA”) is required under applicable Data Protection Laws for the Processing of Personal Data, Company shall provide upon request to Xperi any information and assistance reasonably required for the DPIA and assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to Company's obligations under this DPA.
- Compliance Information Rights and Audit
- Company makes available to Xperi upon Xperi's request all information reasonably required to demonstrate compliance with the obligations in this DPA.
- Company shall, upon reasonable notice, allow for and contribute to on-site inspections of the Company's Processing of Personal Data, as well as the TOMs (including data processing systems, policies, procedures and records), during regular business hours and without interrupting Company's business operations. Such on-site inspections are conducted by Xperi, its affiliates or an independent third-party on Xperi's behalf (which will not be a competitor of the Company) that is subject to reasonable confidentiality obligations.
- Company will promptly refer to Xperi any requests received from data protection authorities or other regulators that relate to the Company’s Processing of Personal Data. Company shall cooperate promptly with Xperi in its dealings with such data protection authorities or regulators and with any audit requests received from national data protection authorities. Xperi shall be entitled to disclose this DPA or any other documents (including contracts with Subcontractors) that relate to the performance of its obligations under this DPA.
- Personal Data Breach Notification
- In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
- notify Xperi of a Personal Data Breach involving Company or a Subcontractor without undue delay (and using reasonable endeavours to do so within 24 hours after becoming aware of the Personal Data Breach);
- provide reasonable information, cooperation and assistance to Xperi in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities;
- not notify any Data Subjects, national data protection authorities or any other authorities or third-parties.
- Subcontracting
- Company shall not subcontract any of its rights or obligations under this DPA without prior written consent of Xperi. Any prior consent of Xperi to Subcontractors engaged by the Company at the date of this Agreement shall be indicated in Appendix 2 which shall be updated from time to time if Subcontractors are removed or new Subcontractors are engaged. If Company proposes to change such approved Subcontractors, it shall provide Xperi with prior written notice and allow Xperi at least four weeks to consider and, if reasonable, object to such proposed change. The Parties shall co-operate reasonably to resolve any concerns Xperi may have about such a change and Company shall not implement the proposed change unless Xperi has consented in writing.
- Where Company, with Xperi's consent, subcontracts its obligations and rights under this DPA it shall do so only by way of a binding written contract with the Subcontractor which imposes the same Processing and confidentiality obligations, especially with regard to instructions and TOMs, on the Subcontractor as are imposed on Company under this DPA.
- Company shall, upon request from Xperi, provide a copy of such contract (omitting any confidential or commercial provisions) to Xperi. Company shall ensure that it has undertaken an appropriate diligence check on such Subcontractor particularly with respect to its TOMs and suitability to Process the Personal Data. Xperi shall have a direct or, through the Company, indirect right to perform inspections on site at the Subcontractor’s premises, or to have a third-party conduct such an audit of its Processing operations with respect to the Personal Data. Company shall regularly assess that the Subcontractor is fulfilling his obligations.
- Company shall remain fully liable to Xperi for the performance of the Subcontractor's obligations with respect to its Processing of Personal Data.
- International Data Transfers and Risk Assessments
- The Personal Data shall be processed by the Company and any authorised Subcontractor in a member state of the European Union, the United Kingdom or in another signatory state of the European Economic Area Agreement and Switzerland (the “European Countries”) without restriction (subject to the United Kingdom and Switzerland retaining their adequacy under applicable European Commission decisions).
- Where the Company and any authorised Subcontractor processes the Personal Data in the United States or any other country which is not an European Country, the following applies unless explicitly agreed otherwise by the Parties in writing:
- Term and Termination
- This DPA becomes effective upon signature of the Agreement or, if subsequent to the Agreement being signed, on signature of this DPA, as applicable. The Parties agree to the execution by electronic signature. This DPA terminates when the Agreement is terminated, save that the Company’s Processing obligations under this DPA shall continue to apply for so long as it has access to the Personal Data, notwithstanding the termination of the DPA.
- Xperi may terminate the DPA, the Agreement or any other agreement referred to in an Appendix for cause, at any time upon reasonable notice or without notice, as selected by Xperi, if the Company is in material breach of the terms of this DPA and in accordance with the process specified in the Agreement.
- Deletion or Return of Personal Data
- Company shall without undue delay, at the written request of Xperi, securely delete or return all the Personal Data to Xperi in hardcopy or electronic form after the end of the provision of the relevant services related to the processing and securely delete existing copies (unless storage of any data is required by applicable law and, if so, shall inform Xperi of any such requirement prior to processing).
- Search and Seizure
- Where Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third-parties while in Company’s control, the Company shall notify Xperi of such action without undue delay. Company shall, without undue delay, notify all pertinent parties in such action, that any Personal Data affected thereby is in Xperi’s sole property and area of responsibility, that Personal Data is at Xperi’s sole disposition, and that Xperi is the responsible body under Data Protection Laws.
- Miscellaneous
- In case of any conflict, the order of precedence is: (a) the SCCs incorporated by reference at Appendix 2; (ii) this DPA; and (iii) the Agreement.
- No Party shall receive any remuneration for performing its obligations under this DPA except as explicitly set-out herein or in another agreement.
- Where this DPA requires a “written notice” such notice can also be communicated per email to the other Party. Notices shall be sent to the contact persons set-out in the Terms and Conditions of Service.
- Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
- Should individual provisions of this DPA become void, invalid or non-viable, this shall not affect the validity of the remaining conditions of this agreement.
- This DPA shall be governed by California law with respect to disputes under any US law and Irish law with respect to disputes under any EU law and English law with respect to an disputes under UK law. The place of jurisdiction shall be the courts of the State of California with respect to claims in the US and Ireland with respect to claims brought in the EU and England with respect to claims brought in the UK.
- Definitions
- “Data Breach” or “Personal Data Breach” means any accidental or unlawful destruction of, loss, alteration, destruction, disclosure, access or corruption of Personal Data.
- “Data Controller” means the organization which determines the purposes and means of processing Personal Data (as applicable).
- “Data Exporter” means the organization sending or making available Personal Data to a Data Importer.
- “Data Processor” means the organization who processes Personal Data on behalf of a Data Controller.
- “Data Protection Laws” shall mean the data protection laws of the country in which Xperi is established (including the the California Consumer Privacy Act of 2018 (Cal. Civ. Code § 1798.100, et seq. and all implementing regulations promulgated by the California Attorney General to date, as amended from time to time) (“CCPA”) and the GDPR) and any other data protection, data security and privacy laws applicable to Xperi and/or Company in connection with Processing of Personal Data under this DPA and the Agreement.
- “Data Subject” means an identified or identifiable natural person.
- “GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and includes the UK implementation of Regulation (EU) 2016/679 under section 3 of the UK European Union (Withdrawal) Act 2018.
- “Personal Data” shall mean any information relating to an identified or identifiable natural person or is reasonably capable of being associated with, or could be ereasonably linked, directly or indirectly, with a household, provided by or on behalf of Xperi to the Company.
- “Processing” means any operation which is performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data (and “Process” shall be construed accordingly).
- “Services” means the services provided by the Company to Xperi as set-out in the Agreement.
- “Standard Contractual Clauses” or “Approved EU SCCs” mean the standard contractual clauses for the transfer of Personal Data from a Data Controller in the European Economic Area to Processors established in third countries approved in the European Commission Implementing Decision dated 4 June 2021[1] in the form expressly incorporated into this DPA, as amended by incorporating the description of the Personal Data to be transferred as set-out in the Terms and Conditions of Service and the technical and organizational measures to be implemented as set-out in Appendix 1 with details set-out in Parts A and B of Appendix 1.
- “Subcontractor” means an approved Subprocessor engaged by the Company who is listed in the Terms and Conditions of Service or otherwise approved by Xperi under Section 9.1.
- “Subprocessor” means a Data Processor engaged by another Data Processor to Process the Personal Data.
- “UK Addendum” means the mandatory clauses approved by the UK’s Information Commissioner’s Office to give effect to the Standard Conctractual Clauses as set-out in Part C of Appendix 2
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
- Sensitive Personal Data.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- A Disaster Recovery Plan which shall set-out:
- measures to minimize interruptions to the normal functioning of the system;
- limit the extent of any damage and disasters;
- enable a smooth transition of Personal Data from one computer system to another;
- provide for alternative means of operating a computer system;
- educate, exercise and familiarize personnel with emergency procedures;
- provide for fast and smooth system recovery, and minimize the effects of any disaster event.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- the critical functions and systems, the strategy for protecting the system and priorities in the event the Plan is activated;
- an inventory of relevant staff members to be called upon during an emergency, as well as telephone numbers of other relevant parties;
- a set of procedures for calculating the damage incurred;
- realistic time management plans to enable the recovery of the system;
- clearly allocated staff duties;
- possible use of alarms and special devices (e.g., air filters, noise filters);
- in the event of a fire, special equipment should be available (e.g., fire extinguisher, water pumps, etc.);
- devices or methods for determining temperature, humidity and other environmental factors (e.g., air conditioning, thermometers, etc.);
- special security software to detect breaches of security;
- special generators for dealing with power cuts;
- retention of copies of software or materials in other protected buildings to avoid inadvertent loss.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;	
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
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X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
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- Processing Operations
- Data Subjects
- Categories of Data
- Special Categories of Data such as Health Data (if applicable)[2]
- International Transfer
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
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- Subcontracting
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
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- Contact Persons
Email: DataProtectionOfficer@Xperi.com
[Address, email]
- https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021D0914&from=EN ↑
- 	Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation ↑
Effective September 16th 2022 to September 21st 2022
DownloadTable of Contents
- The Parties agree that, for the Processing of Personal Data by the Company for Xperi, Xperi shall be the Data Controller and the Company shall be the Data Processor unless Xperi is a Data Processor in which event the Company shall be a Sub-Processor.
- Company shall Process Personal Data only on behalf of Xperi and at all times only in accordance with this DPA, including the Appendices, the Agreement and in compliance with Data Protection Laws.
- Within the scope of the Agreement, each Party shall be responsible for complying with its respective obligations under the Data Protection Laws.
- Where the CCPA applies to the Processing of Personal Data, Company will act as Xperi’s Service Provider (as defined in the CCPA). As such, Company will only retain, use or disclose Personal Data of Data Subjects (i) for a Business Purpose (as defined in the CCPA) on behalf of Xperi and the specific purpose of performing Services under the Agreement (including, without limitation, for auditing, detecting security incidents, fraud detection, analysis, internal research for technological development, reporting or other operational purposes) or (ii) as otherwise permitted for service providers under the CCPA. Company acknowledges and agrees that it shall not retain, sell, share, use or disclose Personal Data for any other commercial purpose, other than providing the Services specified in the Agreement and as set-out in the Terms and Conditions of Service. Company further acknowledges and confirms that it understands the above enumerated requirements and will comply with the requirements.
- The Parties agree that the disclosing, disseminating, making available, transferring or sharing of any Personal Data under this DPA for the performance of the Services is not a “Sale” of such Personal Data under the CCPA (or any other applicable Data Protection Laws).
- Processing Instructions
- Company will Process Personal Data in accordance with Xperi's written instructions. This DPA along with the applicable Agreement, contains Xperi's written instructions to Company. The Parties agree that Xperi may communicate any change in these initial written instructions to the Company by way of written notification to the Company and that Company shall abide by such instructions. The Company shall maintain a secure, complete, accurate and up to date record of all such individual instructions. For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new processing purpose is introduced) will require a prior agreement between the Parties and, where applicable, shall be subject to any contractual variation procedure under the Agreement.
- Where instructed by Xperi, Company shall promptly correct, delete or restruct the Processing of Personal Data and provide the Personal Data to or confirmation of deletion to Xperi.
- Company shall immediately inform Xperi in writing if, in Company's opinion, a Processing Instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing. The Parties shall reasonably co-operate to resolve such concerns of the Company.
- Company Personnel
- Company will ensure that only those authorised personnel will have access to the Personal Data and shall prohibit its personnel from Processing Personal Data without such authorization. Company will ensure that its personnel have committed themselves to contractual or statutory obligations of confidentiality to protect the Personal Data both during the term of engagement and after the engagement ends with such personnel. Company shall ensure that any personnel who have access to Personal Data are reliable (by undertaking background screening assessments prior to being assigned to Process the Personal Data) and have undergone appropriate training to ensure that they understand their data protection responsibilities with respect such Personal Data that they Process for Xperi.
- Disclosure to Third-Parties and Data Subject Rights
- Company will not disclose Personal Data to any third-party (including any government agency, court, or law enforcement) except with written consent from Xperi or as necessary to comply with applicable mandatory laws. If Company is obliged to disclose Personal Data to a law enforcement agency or third-party, Company shall give Xperi prompt notice of the access request prior to granting such access, and allow Xperi the opportunity to seek a protective order or other appropriate remedy if it so chooses. If such notice is legally prohibited, Company will take reasonable measures to minimise the nature and extent of the Personal Data so disclosed as if it were Company’s own confidential information being requested and shall inform Xperi as soon as possible if and when such legal prohibition ceases to apply.
- With respect to any request or communication from a Data Subject which relates to the processing of Personal Data under any Data Protection Law (“Request”), Company shall provide Xperi with full cooperation, information and assistance (“Assistance”) in relation to any such Request where instructed by Xperi.
- Where Company receives a Request, Company shall (i) not directly respond to such Request, (ii) promptly notify Xperi with a copy of the Request and (iii) provide Assistance according to further instructions from Xperi.
- Company will provide assistance to Xperi to enable it to comply with its obligations to Data Subjects of providing access to Personal Data, deletion, restriction and/or rectification of Personal Data under the Data Protection Laws and, if required by Xperi, to return or delete all copies of the Personal Data promptly on request.
- Technical and Organizational Security Measures
- Company shall implement and maintain appropriate technical and organizational security measures (“TOMs”) to ensure that Personal Data is Processed in accordance with this DPA and to protect Personal Data against any attempted, threatened, alleged or actual Personal Data Breach. Such measures shall include the measures set-out in Appendix 1.
- Company shall document the implemented TOMs and shall provide Xperi with such documentation upon request including, where available, any certifications including, but not limited to, an ISO 27001 certification.
- Company shall assess and evaluate the effectiveness of TOMs on an ongoing basis. Company shall continuously enhance and improve TOMs, where reasonably required, and shall provide an updated copy to Xperi upon request and when material changes are made to the last disclosed copy. In the unlikely event that Company degrades the effectiveness of its TOMs, Company shall notify Xperi promptly.
- Assistance with Data Protection Impact Assessment
- Where a Data Protection Impact Assessment (“DPIA”) is required under applicable Data Protection Laws for the Processing of Personal Data, Company shall provide upon request to Xperi any information and assistance reasonably required for the DPIA and assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to Company's obligations under this DPA.
- Compliance Information Rights and Audit
- Company makes available to Xperi upon Xperi's request all information reasonably required to demonstrate compliance with the obligations in this DPA.
- Company shall, upon reasonable notice, allow for and contribute to on-site inspections of the Company's Processing of Personal Data, as well as the TOMs (including data processing systems, policies, procedures and records), during regular business hours and without interrupting Company's business operations. Such on-site inspections are conducted by Xperi, its affiliates or an independent third-party on Xperi's behalf (which will not be a competitor of the Company) that is subject to reasonable confidentiality obligations.
- Company will promptly refer to Xperi any requests received from data protection authorities or other regulators that relate to the Company’s Processing of Personal Data. Company shall cooperate promptly with Xperi in its dealings with such data protection authorities or regulators and with any audit requests received from national data protection authorities. Xperi shall be entitled to disclose this DPA or any other documents (including contracts with Subcontractors) that relate to the performance of its obligations under this DPA.
- Personal Data Breach Notification
- In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
- notify Xperi of a Personal Data Breach involving Company or a Subcontractor without undue delay (and using reasonable endeavours to do so within 24 hours after becoming aware of the Personal Data Breach);
- provide reasonable information, cooperation and assistance to Xperi in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities;
- not notify any Data Subjects, national data protection authorities or any other authorities or third-parties.
- Subcontracting
- Company shall not subcontract any of its rights or obligations under this DPA without prior written consent of Xperi. Any prior consent of Xperi to Subcontractors engaged by the Company at the date of this Agreement shall be indicated in Appendix 2 which shall be updated from time to time if Subcontractors are removed or new Subcontractors are engaged. If Company proposes to change such approved Subcontractors, it shall provide Xperi with prior written notice and allow Xperi at least four weeks to consider and, if reasonable, object to such proposed change. The Parties shall co-operate reasonably to resolve any concerns Xperi may have about such a change and Company shall not implement the proposed change unless Xperi has consented in writing.
- Where Company, with Xperi's consent, subcontracts its obligations and rights under this DPA it shall do so only by way of a binding written contract with the Subcontractor which imposes the same Processing and confidentiality obligations, especially with regard to instructions and TOMs, on the Subcontractor as are imposed on Company under this DPA.
- Company shall, upon request from Xperi, provide a copy of such contract (omitting any confidential or commercial provisions) to Xperi. Company shall ensure that it has undertaken an appropriate diligence check on such Subcontractor particularly with respect to its TOMs and suitability to Process the Personal Data. Xperi shall have a direct or, through the Company, indirect right to perform inspections on site at the Subcontractor’s premises, or to have a third-party conduct such an audit of its Processing operations with respect to the Personal Data. Company shall regularly assess that the Subcontractor is fulfilling his obligations.
- Company shall remain fully liable to Xperi for the performance of the Subcontractor's obligations with respect to its Processing of Personal Data.
- International Data Transfers and Risk Assessments
- The Personal Data shall be processed by the Company and any authorised Subcontractor in a member state of the European Union, the United Kingdom or in another signatory state of the European Economic Area Agreement and Switzerland (the “European Countries”) without restriction (subject to the United Kingdom and Switzerland retaining their adequacy under applicable European Commission decisions).
- Where the Company and any authorised Subcontractor processes the Personal Data in the United States or any other country which is not an European Country, the following applies unless explicitly agreed otherwise by the Parties in writing:
- Term and Termination
- This DPA becomes effective upon signature of the Agreement or, if subsequent to the Agreement being signed, on signature of this DPA, as applicable. The Parties agree to the execution by electronic signature. This DPA terminates when the Agreement is terminated, save that the Company’s Processing obligations under this DPA shall continue to apply for so long as it has access to the Personal Data, notwithstanding the termination of the DPA.
- Xperi may terminate the DPA, the Agreement or any other agreement referred to in an Appendix for cause, at any time upon reasonable notice or without notice, as selected by Xperi, if the Company is in material breach of the terms of this DPA and in accordance with the process specified in the Agreement.
- Deletion or Return of Personal Data
- Company shall without undue delay, at the written request of Xperi, securely delete or return all the Personal Data to Xperi in hardcopy or electronic form after the end of the provision of the relevant services related to the processing and securely delete existing copies (unless storage of any data is required by applicable law and, if so, shall inform Xperi of any such requirement prior to processing).
- Search and Seizure
- Where Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third-parties while in Company’s control, the Company shall notify Xperi of such action without undue delay. Company shall, without undue delay, notify all pertinent parties in such action, that any Personal Data affected thereby is in Xperi’s sole property and area of responsibility, that Personal Data is at Xperi’s sole disposition, and that Xperi is the responsible body under Data Protection Laws.
- Miscellaneous
- In case of any conflict, the order of precedence is: (a) the SCCs incorporated by reference at Appendix 2; (ii) this DPA; and (iii) the Agreement.
- No Party shall receive any remuneration for performing its obligations under this DPA except as explicitly set-out herein or in another agreement.
- Where this DPA requires a “written notice” such notice can also be communicated per email to the other Party. Notices shall be sent to the contact persons set-out in the Terms and Conditions of Service.
- Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
- Should individual provisions of this DPA become void, invalid or non-viable, this shall not affect the validity of the remaining conditions of this agreement.
- This DPA shall be governed by California law with respect to disputes under any US law and Irish law with respect to disputes under any EU law and English law with respect to an disputes under UK law. The place of jurisdiction shall be the courts of the State of California with respect to claims in the US and Ireland with respect to claims brought in the EU and England with respect to claims brought in the UK.
- Definitions
- “Data Breach” or “Personal Data Breach” means any accidental or unlawful destruction of, loss, alteration, destruction, disclosure, access or corruption of Personal Data.
- “Data Controller” means the organization which determines the purposes and means of processing Personal Data (as applicable).
- “Data Exporter” means the organization sending or making available Personal Data to a Data Importer.
- “Data Processor” means the organization who processes Personal Data on behalf of a Data Controller.
- “Data Protection Laws” shall mean the data protection laws of the country in which Xperi is established (including the the California Consumer Privacy Act of 2018 (Cal. Civ. Code § 1798.100, et seq. and all implementing regulations promulgated by the California Attorney General to date, as amended from time to time) (“CCPA”) and the GDPR) and any other data protection, data security and privacy laws applicable to Xperi and/or Company in connection with Processing of Personal Data under this DPA and the Agreement.
- “Data Subject” means an identified or identifiable natural person.
- “GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and includes the UK implementation of Regulation (EU) 2016/679 under section 3 of the UK European Union (Withdrawal) Act 2018.
- “Personal Data” shall mean any information relating to an identified or identifiable natural person or is reasonably capable of being associated with, or could be ereasonably linked, directly or indirectly, with a household, provided by or on behalf of Xperi to the Company.
- “Processing” means any operation which is performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data (and “Process” shall be construed accordingly).
- “Services” means the services provided by the Company to Xperi as set-out in the Agreement.
- “Standard Contractual Clauses” or “Approved EU SCCs” mean the standard contractual clauses for the transfer of Personal Data from a Data Controller in the European Economic Area to Processors established in third countries approved in the European Commission Implementing Decision dated 4 June 2021[1] in the form expressly incorporated into this DPA, as amended by incorporating the description of the Personal Data to be transferred as set-out in the Terms and Conditions of Service and the technical and organizational measures to be implemented as set-out in Appendix 1 with details set-out in Parts A and B of Appendix 1.
- “Subcontractor” means an approved Subprocessor engaged by the Company who is listed in the Terms and Conditions of Service or otherwise approved by Xperi under Section 9.1.
- “Subprocessor” means a Data Processor engaged by another Data Processor to Process the Personal Data.
- “UK Addendum” means the mandatory clauses approved by the UK’s Information Commissioner’s Office to give effect to the Standard Conctractual Clauses as set-out in Part C of Appendix 2
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
- Sensitive Personal Data.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- A Disaster Recovery Plan which shall set-out:
- measures to minimize interruptions to the normal functioning of the system;
- limit the extent of any damage and disasters;
- enable a smooth transition of Personal Data from one computer system to another;
- provide for alternative means of operating a computer system;
- educate, exercise and familiarize personnel with emergency procedures;
- provide for fast and smooth system recovery, and minimize the effects of any disaster event.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- the critical functions and systems, the strategy for protecting the system and priorities in the event the Plan is activated;
- an inventory of relevant staff members to be called upon during an emergency, as well as telephone numbers of other relevant parties;
- a set of procedures for calculating the damage incurred;
- realistic time management plans to enable the recovery of the system;
- clearly allocated staff duties;
- possible use of alarms and special devices (e.g., air filters, noise filters);
- in the event of a fire, special equipment should be available (e.g., fire extinguisher, water pumps, etc.);
- devices or methods for determining temperature, humidity and other environmental factors (e.g., air conditioning, thermometers, etc.);
- special security software to detect breaches of security;
- special generators for dealing with power cuts;
- retention of copies of software or materials in other protected buildings to avoid inadvertent loss.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;	
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
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| The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information:
X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
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- Processing Operations
- Data Subjects
- Categories of Data
- Special Categories of Data such as Health Data (if applicable)[2]
- International Transfer
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
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- Subcontracting
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
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- Contact Persons
Email: DataProtectionOfficer@Xperi.com
[Address, email]
- https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021D0914&from=EN ↑
- 	Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation ↑
Effective August 26th 2022 to September 16th 2022
DownloadTable of Contents
- The Parties agree that, for the Processing of Personal Data by the Company for Xperi, Xperi shall be the Data Controller and the Company shall be the Data Processor unless Xperi is a Data Processor in which event the Company shall be a Sub-Processor.
- Company shall Process Personal Data only on behalf of Xperi and at all times only in accordance with this DPA, including the Appendices, the Agreement and in compliance with Data Protection Laws.
- Within the scope of the Agreement, each Party shall be responsible for complying with its respective obligations under the Data Protection Laws.
- Where the CCPA applies to the Processing of Personal Data, Company will act as Xperi’s Service Provider (as defined in the CCPA). As such, Company will only retain, use or disclose Personal Data of Data Subjects (i) for a Business Purpose (as defined in the CCPA) on behalf of Xperi and the specific purpose of performing Services under the Agreement (including, without limitation, for auditing, detecting security incidents, fraud detection, analysis, internal research for technological development, reporting or other operational purposes) or (ii) as otherwise permitted for service providers under the CCPA. Company acknowledges and agrees that it shall not retain, sell, share, use or disclose Personal Data for any other commercial purpose, other than providing the Services specified in the Agreement and as set-out in the Terms and Conditions of Service. Company further acknowledges and confirms that it understands the above enumerated requirements and will comply with the requirements.
- The Parties agree that the disclosing, disseminating, making available, transferring or sharing of any Personal Data under this DPA for the performance of the Services is not a “Sale” of such Personal Data under the CCPA (or any other applicable Data Protection Laws).
- Processing Instructions
- Company will Process Personal Data in accordance with Xperi's written instructions. This DPA along with the applicable Agreement, contains Xperi's written instructions to Company. The Parties agree that Xperi may communicate any change in these initial written instructions to the Company by way of written notification to the Company and that Company shall abide by such instructions. The Company shall maintain a secure, complete, accurate and up to date record of all such individual instructions. For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new processing purpose is introduced) will require a prior agreement between the Parties and, where applicable, shall be subject to any contractual variation procedure under the Agreement.
- Where instructed by Xperi, Company shall promptly correct, delete or restruct the Processing of Personal Data and provide the Personal Data to or confirmation of deletion to Xperi.
- Company shall immediately inform Xperi in writing if, in Company's opinion, a Processing Instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing. The Parties shall reasonably co-operate to resolve such concerns of the Company.
- Company Personnel
- Company will ensure that only those authorised personnel will have access to the Personal Data and shall prohibit its personnel from Processing Personal Data without such authorization. Company will ensure that its personnel have committed themselves to contractual or statutory obligations of confidentiality to protect the Personal Data both during the term of engagement and after the engagement ends with such personnel. Company shall ensure that any personnel who have access to Personal Data are reliable (by undertaking background screening assessments prior to being assigned to Process the Personal Data) and have undergone appropriate training to ensure that they understand their data protection responsibilities with respect such Personal Data that they Process for Xperi.
- Disclosure to Third-Parties and Data Subject Rights
- Company will not disclose Personal Data to any third-party (including any government agency, court, or law enforcement) except with written consent from Xperi or as necessary to comply with applicable mandatory laws. If Company is obliged to disclose Personal Data to a law enforcement agency or third-party, Company shall give Xperi prompt notice of the access request prior to granting such access, and allow Xperi the opportunity to seek a protective order or other appropriate remedy if it so chooses. If such notice is legally prohibited, Company will take reasonable measures to minimise the nature and extent of the Personal Data so disclosed as if it were Company’s own confidential information being requested and shall inform Xperi as soon as possible if and when such legal prohibition ceases to apply.
- With respect to any request or communication from a Data Subject which relates to the processing of Personal Data under any Data Protection Law (“Request”), Company shall provide Xperi with full cooperation, information and assistance (“Assistance”) in relation to any such Request where instructed by Xperi.
- Where Company receives a Request, Company shall (i) not directly respond to such Request, (ii) promptly notify Xperi with a copy of the Request and (iii) provide Assistance according to further instructions from Xperi.
- Company will provide assistance to Xperi to enable it to comply with its obligations to Data Subjects of providing access to Personal Data, deletion, restriction and/or rectification of Personal Data under the Data Protection Laws and, if required by Xperi, to return or delete all copies of the Personal Data promptly on request.
- Technical and Organizational Security Measures
- Company shall implement and maintain appropriate technical and organizational security measures (“TOMs”) to ensure that Personal Data is Processed in accordance with this DPA and to protect Personal Data against any attempted, threatened, alleged or actual Personal Data Breach. Such measures shall include the measures set-out in Appendix 1.
- Company shall document the implemented TOMs and shall provide Xperi with such documentation upon request including, where available, any certifications including, but not limited to, an ISO 27001 certification.
- Company shall assess and evaluate the effectiveness of TOMs on an ongoing basis. Company shall continuously enhance and improve TOMs, where reasonably required, and shall provide an updated copy to Xperi upon request and when material changes are made to the last disclosed copy. In the unlikely event that Company degrades the effectiveness of its TOMs, Company shall notify Xperi promptly.
- Assistance with Data Protection Impact Assessment
- Where a Data Protection Impact Assessment (“DPIA”) is required under applicable Data Protection Laws for the Processing of Personal Data, Company shall provide upon request to Xperi any information and assistance reasonably required for the DPIA and assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to Company's obligations under this DPA.
- Compliance Information Rights and Audit
- Company makes available to Xperi upon Xperi's request all information reasonably required to demonstrate compliance with the obligations in this DPA.
- Company shall, upon reasonable notice, allow for and contribute to on-site inspections of the Company's Processing of Personal Data, as well as the TOMs (including data processing systems, policies, procedures and records), during regular business hours and without interrupting Company's business operations. Such on-site inspections are conducted by Xperi, its affiliates or an independent third-party on Xperi's behalf (which will not be a competitor of the Company) that is subject to reasonable confidentiality obligations.
- Company will promptly refer to Xperi any requests received from data protection authorities or other regulators that relate to the Company’s Processing of Personal Data. Company shall cooperate promptly with Xperi in its dealings with such data protection authorities or regulators and with any audit requests received from national data protection authorities. Xperi shall be entitled to disclose this DPA or any other documents (including contracts with Subcontractors) that relate to the performance of its obligations under this DPA.
- Personal Data Breach Notification
- In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
- notify Xperi of a Personal Data Breach involving Company or a Subcontractor without undue delay (and using reasonable endeavours to do so within 24 hours after becoming aware of the Personal Data Breach);
- provide reasonable information, cooperation and assistance to Xperi in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities;
- not notify any Data Subjects, national data protection authorities or any other authorities or third-parties.
- Subcontracting
- Company shall not subcontract any of its rights or obligations under this DPA without prior written consent of Xperi. Any prior consent of Xperi to Subcontractors engaged by the Company at the date of this Agreement shall be indicated in Appendix 2 which shall be updated from time to time if Subcontractors are removed or new Subcontractors are engaged. If Company proposes to change such approved Subcontractors, it shall provide Xperi with prior written notice and allow Xperi at least four weeks to consider and, if reasonable, object to such proposed change. The Parties shall co-operate reasonably to resolve any concerns Xperi may have about such a change and Company shall not implement the proposed change unless Xperi has consented in writing.
- Where Company, with Xperi's consent, subcontracts its obligations and rights under this DPA it shall do so only by way of a binding written contract with the Subcontractor which imposes the same Processing and confidentiality obligations, especially with regard to instructions and TOMs, on the Subcontractor as are imposed on Company under this DPA.
- Company shall, upon request from Xperi, provide a copy of such contract (omitting any confidential or commercial provisions) to Xperi. Company shall ensure that it has undertaken an appropriate diligence check on such Subcontractor particularly with respect to its TOMs and suitability to Process the Personal Data. Xperi shall have a direct or, through the Company, indirect right to perform inspections on site at the Subcontractor’s premises, or to have a third-party conduct such an audit of its Processing operations with respect to the Personal Data. Company shall regularly assess that the Subcontractor is fulfilling his obligations.
- Company shall remain fully liable to Xperi for the performance of the Subcontractor's obligations with respect to its Processing of Personal Data.
- International Data Transfers and Risk Assessments
- The Personal Data shall be processed by the Company and any authorised Subcontractor in a member state of the European Union, the United Kingdom or in another signatory state of the European Economic Area Agreement and Switzerland (the “European Countries”) without restriction (subject to the United Kingdom and Switzerland retaining their adequacy under applicable European Commission decisions).
- Where the Company and any authorised Subcontractor processes the Personal Data in the United States or any other country which is not an European Country, the following applies unless explicitly agreed otherwise by the Parties in writing:
- Term and Termination
- This DPA becomes effective upon signature of the Agreement or, if subsequent to the Agreement being signed, on signature of this DPA, as applicable. The Parties agree to the execution by electronic signature. This DPA terminates when the Agreement is terminated, save that the Company’s Processing obligations under this DPA shall continue to apply for so long as it has access to the Personal Data, notwithstanding the termination of the DPA.
- Xperi may terminate the DPA, the Agreement or any other agreement referred to in an Appendix for cause, at any time upon reasonable notice or without notice, as selected by Xperi, if the Company is in material breach of the terms of this DPA and in accordance with the process specified in the Agreement.
- Deletion or Return of Personal Data
- Company shall without undue delay, at the written request of Xperi, securely delete or return all the Personal Data to Xperi in hardcopy or electronic form after the end of the provision of the relevant services related to the processing and securely delete existing copies (unless storage of any data is required by applicable law and, if so, shall inform Xperi of any such requirement prior to processing).
- Search and Seizure
- Where Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third-parties while in Company’s control, the Company shall notify Xperi of such action without undue delay. Company shall, without undue delay, notify all pertinent parties in such action, that any Personal Data affected thereby is in Xperi’s sole property and area of responsibility, that Personal Data is at Xperi’s sole disposition, and that Xperi is the responsible body under Data Protection Laws.
- Miscellaneous
- In case of any conflict, the order of precedence is: (a) the SCCs incorporated by reference at Appendix 2; (ii) this DPA; and (iii) the Agreement.
- No Party shall receive any remuneration for performing its obligations under this DPA except as explicitly set-out herein or in another agreement.
- Where this DPA requires a “written notice” such notice can also be communicated per email to the other Party. Notices shall be sent to the contact persons set-out in the Terms and Conditions of Service.
- Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
- Should individual provisions of this DPA become void, invalid or non-viable, this shall not affect the validity of the remaining conditions of this agreement.
- This DPA shall be governed by California law with respect to disputes under any US law and Irish law with respect to disputes under any EU law and English law with respect to an disputes under UK law. The place of jurisdiction shall be the courts of the State of California with respect to claims in the US and Ireland with respect to claims brought in the EU and England with respect to claims brought in the UK.
- Definitions
- “Data Breach” or “Personal Data Breach” means any accidental or unlawful destruction of, loss, alteration, destruction, disclosure, access or corruption of Personal Data.
- “Data Controller” means the organization which determines the purposes and means of processing Personal Data (as applicable).
- “Data Exporter” means the organization sending or making available Personal Data to a Data Importer.
- “Data Processor” means the organization who processes Personal Data on behalf of a Data Controller.
- “Data Protection Laws” shall mean the data protection laws of the country in which Xperi is established (including the the California Consumer Privacy Act of 2018 (Cal. Civ. Code § 1798.100, et seq. and all implementing regulations promulgated by the California Attorney General to date, as amended from time to time) (“CCPA”) and the GDPR) and any other data protection, data security and privacy laws applicable to Xperi and/or Company in connection with Processing of Personal Data under this DPA and the Agreement.
- “Data Subject” means an identified or identifiable natural person.
- “GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and includes the UK implementation of Regulation (EU) 2016/679 under section 3 of the UK European Union (Withdrawal) Act 2018.
- “Personal Data” shall mean any information relating to an identified or identifiable natural person or is reasonably capable of being associated with, or could be ereasonably linked, directly or indirectly, with a household, provided by or on behalf of Xperi to the Company.
- “Processing” means any operation which is performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data (and “Process” shall be construed accordingly).
- “Services” means the services provided by the Company to Xperi as set-out in the Agreement.
- “Standard Contractual Clauses” or “Approved EU SCCs” mean the standard contractual clauses for the transfer of Personal Data from a Data Controller in the European Economic Area to Processors established in third countries approved in the European Commission Implementing Decision dated 4 June 2021[1] in the form expressly incorporated into this DPA, as amended by incorporating the description of the Personal Data to be transferred as set-out in the Terms and Conditions of Service and the technical and organizational measures to be implemented as set-out in Appendix 1 with details set-out in Parts A and B of Appendix 1.
- “Subcontractor” means an approved Subprocessor engaged by the Company who is listed in the Terms and Conditions of Service or otherwise approved by Xperi under Section 9.1.
- “Subprocessor” means a Data Processor engaged by another Data Processor to Process the Personal Data.
- “UK Addendum” means the mandatory clauses approved by the UK’s Information Commissioner’s Office to give effect to the Standard Conctractual Clauses as set-out in Part C of Appendix 2
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
- Sensitive Personal Data.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- A Disaster Recovery Plan which shall set-out:
- measures to minimize interruptions to the normal functioning of the system;
- limit the extent of any damage and disasters;
- enable a smooth transition of Personal Data from one computer system to another;
- provide for alternative means of operating a computer system;
- educate, exercise and familiarize personnel with emergency procedures;
- provide for fast and smooth system recovery, and minimize the effects of any disaster event.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- the critical functions and systems, the strategy for protecting the system and priorities in the event the Plan is activated;
- an inventory of relevant staff members to be called upon during an emergency, as well as telephone numbers of other relevant parties;
- a set of procedures for calculating the damage incurred;
- realistic time management plans to enable the recovery of the system;
- clearly allocated staff duties;
- possible use of alarms and special devices (e.g., air filters, noise filters);
- in the event of a fire, special equipment should be available (e.g., fire extinguisher, water pumps, etc.);
- devices or methods for determining temperature, humidity and other environmental factors (e.g., air conditioning, thermometers, etc.);
- special security software to detect breaches of security;
- special generators for dealing with power cuts;
- retention of copies of software or materials in other protected buildings to avoid inadvertent loss.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;	
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
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X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
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- Processing Operations
- Data Subjects
- Categories of Data
- Special Categories of Data such as Health Data (if applicable)[2]
- International Transfer
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
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- Subcontracting
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
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- Contact Persons
Email: DataProtectionOfficer@Xperi.com
[Address, email]
- https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021D0914&from=EN ↑
- 	Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation ↑
Effective August 24th 2022 to August 26th 2022
DownloadTable of Contents
- The Parties agree that, for the Processing of Personal Data by the Company for Xperi, Xperi shall be the Data Controller and the Company shall be the Data Processor unless Xperi is a Data Processor in which event the Company shall be a Sub-Processor.
- Company shall Process Personal Data only on behalf of Xperi and at all times only in accordance with this DPA, including the Appendices, the Agreement and in compliance with Data Protection Laws.
- Within the scope of the Agreement, each Party shall be responsible for complying with its respective obligations under the Data Protection Laws.
- Where the CCPA applies to the Processing of Personal Data, Company will act as Xperi’s Service Provider (as defined in the CCPA). As such, Company will only retain, use or disclose Personal Data of Data Subjects (i) for a Business Purpose (as defined in the CCPA) on behalf of Xperi and the specific purpose of performing Services under the Agreement (including, without limitation, for auditing, detecting security incidents, fraud detection, analysis, internal research for technological development, reporting or other operational purposes) or (ii) as otherwise permitted for service providers under the CCPA. Company acknowledges and agrees that it shall not retain, sell, share, use or disclose Personal Data for any other commercial purpose, other than providing the Services specified in the Agreement and as set-out in the Terms and Conditions of Service. Company further acknowledges and confirms that it understands the above enumerated requirements and will comply with the requirements.
- The Parties agree that the disclosing, disseminating, making available, transferring or sharing of any Personal Data under this DPA for the performance of the Services is not a “Sale” of such Personal Data under the CCPA (or any other applicable Data Protection Laws).
- Processing Instructions
- Company will Process Personal Data in accordance with Xperi's written instructions. This DPA along with the applicable Agreement, contains Xperi's written instructions to Company. The Parties agree that Xperi may communicate any change in these initial written instructions to the Company by way of written notification to the Company and that Company shall abide by such instructions. The Company shall maintain a secure, complete, accurate and up to date record of all such individual instructions. For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new processing purpose is introduced) will require a prior agreement between the Parties and, where applicable, shall be subject to any contractual variation procedure under the Agreement.
- Where instructed by Xperi, Company shall promptly correct, delete or restruct the Processing of Personal Data and provide the Personal Data to or confirmation of deletion to Xperi.
- Company shall immediately inform Xperi in writing if, in Company's opinion, a Processing Instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing. The Parties shall reasonably co-operate to resolve such concerns of the Company.
- Company Personnel
- Company will ensure that only those authorised personnel will have access to the Personal Data and shall prohibit its personnel from Processing Personal Data without such authorization. Company will ensure that its personnel have committed themselves to contractual or statutory obligations of confidentiality to protect the Personal Data both during the term of engagement and after the engagement ends with such personnel. Company shall ensure that any personnel who have access to Personal Data are reliable (by undertaking background screening assessments prior to being assigned to Process the Personal Data) and have undergone appropriate training to ensure that they understand their data protection responsibilities with respect such Personal Data that they Process for Xperi.
- Disclosure to Third-Parties and Data Subject Rights
- Company will not disclose Personal Data to any third-party (including any government agency, court, or law enforcement) except with written consent from Xperi or as necessary to comply with applicable mandatory laws. If Company is obliged to disclose Personal Data to a law enforcement agency or third-party, Company shall give Xperi prompt notice of the access request prior to granting such access, and allow Xperi the opportunity to seek a protective order or other appropriate remedy if it so chooses. If such notice is legally prohibited, Company will take reasonable measures to minimise the nature and extent of the Personal Data so disclosed as if it were Company’s own confidential information being requested and shall inform Xperi as soon as possible if and when such legal prohibition ceases to apply.
- With respect to any request or communication from a Data Subject which relates to the processing of Personal Data under any Data Protection Law (“Request”), Company shall provide Xperi with full cooperation, information and assistance (“Assistance”) in relation to any such Request where instructed by Xperi.
- Where Company receives a Request, Company shall (i) not directly respond to such Request, (ii) promptly notify Xperi with a copy of the Request and (iii) provide Assistance according to further instructions from Xperi.
- Company will provide assistance to Xperi to enable it to comply with its obligations to Data Subjects of providing access to Personal Data, deletion, restriction and/or rectification of Personal Data under the Data Protection Laws and, if required by Xperi, to return or delete all copies of the Personal Data promptly on request.
- Technical and Organizational Security Measures
- Company shall implement and maintain appropriate technical and organizational security measures (“TOMs”) to ensure that Personal Data is Processed in accordance with this DPA and to protect Personal Data against any attempted, threatened, alleged or actual Personal Data Breach. Such measures shall include the measures set-out in Appendix 1.
- Company shall document the implemented TOMs and shall provide Xperi with such documentation upon request including, where available, any certifications including, but not limited to, an ISO 27001 certification.
- Company shall assess and evaluate the effectiveness of TOMs on an ongoing basis. Company shall continuously enhance and improve TOMs, where reasonably required, and shall provide an updated copy to Xperi upon request and when material changes are made to the last disclosed copy. In the unlikely event that Company degrades the effectiveness of its TOMs, Company shall notify Xperi promptly.
- Assistance with Data Protection Impact Assessment
- Where a Data Protection Impact Assessment (“DPIA”) is required under applicable Data Protection Laws for the Processing of Personal Data, Company shall provide upon request to Xperi any information and assistance reasonably required for the DPIA and assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to Company's obligations under this DPA.
- Compliance Information Rights and Audit
- Company makes available to Xperi upon Xperi's request all information reasonably required to demonstrate compliance with the obligations in this DPA.
- Company shall, upon reasonable notice, allow for and contribute to on-site inspections of the Company's Processing of Personal Data, as well as the TOMs (including data processing systems, policies, procedures and records), during regular business hours and without interrupting Company's business operations. Such on-site inspections are conducted by Xperi, its affiliates or an independent third-party on Xperi's behalf (which will not be a competitor of the Company) that is subject to reasonable confidentiality obligations.
- Company will promptly refer to Xperi any requests received from data protection authorities or other regulators that relate to the Company’s Processing of Personal Data. Company shall cooperate promptly with Xperi in its dealings with such data protection authorities or regulators and with any audit requests received from national data protection authorities. Xperi shall be entitled to disclose this DPA or any other documents (including contracts with Subcontractors) that relate to the performance of its obligations under this DPA.
- Personal Data Breach Notification
- In respect of any threatened, suspected, alleged or actual Personal Data Breach, Company shall:
- notify Xperi of a Personal Data Breach involving Company or a Subcontractor without undue delay (and using reasonable endeavours to do so within 24 hours after becoming aware of the Personal Data Breach);
- provide reasonable information, cooperation and assistance to Xperi in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities;
- not notify any Data Subjects, national data protection authorities or any other authorities or third-parties.
- Subcontracting
- Company shall not subcontract any of its rights or obligations under this DPA without prior written consent of Xperi. Any prior consent of Xperi to Subcontractors engaged by the Company at the date of this Agreement shall be indicated in Appendix 2 which shall be updated from time to time if Subcontractors are removed or new Subcontractors are engaged. If Company proposes to change such approved Subcontractors, it shall provide Xperi with prior written notice and allow Xperi at least four weeks to consider and, if reasonable, object to such proposed change. The Parties shall co-operate reasonably to resolve any concerns Xperi may have about such a change and Company shall not implement the proposed change unless Xperi has consented in writing.
- Where Company, with Xperi's consent, subcontracts its obligations and rights under this DPA it shall do so only by way of a binding written contract with the Subcontractor which imposes the same Processing and confidentiality obligations, especially with regard to instructions and TOMs, on the Subcontractor as are imposed on Company under this DPA.
- Company shall, upon request from Xperi, provide a copy of such contract (omitting any confidential or commercial provisions) to Xperi. Company shall ensure that it has undertaken an appropriate diligence check on such Subcontractor particularly with respect to its TOMs and suitability to Process the Personal Data. Xperi shall have a direct or, through the Company, indirect right to perform inspections on site at the Subcontractor’s premises, or to have a third-party conduct such an audit of its Processing operations with respect to the Personal Data. Company shall regularly assess that the Subcontractor is fulfilling his obligations.
- Company shall remain fully liable to Xperi for the performance of the Subcontractor's obligations with respect to its Processing of Personal Data.
- International Data Transfers and Risk Assessments
- The Personal Data shall be processed by the Company and any authorised Subcontractor in a member state of the European Union, the United Kingdom or in another signatory state of the European Economic Area Agreement and Switzerland (the “European Countries”) without restriction (subject to the United Kingdom and Switzerland retaining their adequacy under applicable European Commission decisions).
- Where the Company and any authorised Subcontractor processes the Personal Data in the United States or any other country which is not an European Country, the following applies unless explicitly agreed otherwise by the Parties in writing:
- Term and Termination
- This DPA becomes effective upon signature of the Agreement or, if subsequent to the Agreement being signed, on signature of this DPA, as applicable. The Parties agree to the execution by electronic signature. This DPA terminates when the Agreement is terminated, save that the Company’s Processing obligations under this DPA shall continue to apply for so long as it has access to the Personal Data, notwithstanding the termination of the DPA.
- Xperi may terminate the DPA, the Agreement or any other agreement referred to in an Appendix for cause, at any time upon reasonable notice or without notice, as selected by Xperi, if the Company is in material breach of the terms of this DPA and in accordance with the process specified in the Agreement.
- Deletion or Return of Personal Data
- Company shall without undue delay, at the written request of Xperi, securely delete or return all the Personal Data to Xperi in hardcopy or electronic form after the end of the provision of the relevant services related to the processing and securely delete existing copies (unless storage of any data is required by applicable law and, if so, shall inform Xperi of any such requirement prior to processing).
- Search and Seizure
- Where Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third-parties while in Company’s control, the Company shall notify Xperi of such action without undue delay. Company shall, without undue delay, notify all pertinent parties in such action, that any Personal Data affected thereby is in Xperi’s sole property and area of responsibility, that Personal Data is at Xperi’s sole disposition, and that Xperi is the responsible body under Data Protection Laws.
- Miscellaneous
- In case of any conflict, the order of precedence is: (a) the SCCs incorporated by reference at Appendix 2; (ii) this DPA; and (iii) the Agreement.
- No Party shall receive any remuneration for performing its obligations under this DPA except as explicitly set-out herein or in another agreement.
- Where this DPA requires a “written notice” such notice can also be communicated per email to the other Party. Notices shall be sent to the contact persons set-out in the Terms and Conditions of Service.
- Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
- Should individual provisions of this DPA become void, invalid or non-viable, this shall not affect the validity of the remaining conditions of this agreement.
- This DPA shall be governed by California law with respect to disputes under any US law and Irish law with respect to disputes under any EU law and English law with respect to an disputes under UK law. The place of jurisdiction shall be the courts of the State of California with respect to claims in the US and Ireland with respect to claims brought in the EU and England with respect to claims brought in the UK.
- Definitions
- “Data Breach” or “Personal Data Breach” means any accidental or unlawful destruction of, loss, alteration, destruction, disclosure, access or corruption of Personal Data.
- “Data Controller” means the organization which determines the purposes and means of processing Personal Data (as applicable).
- “Data Exporter” means the organization sending or making available Personal Data to a Data Importer.
- “Data Processor” means the organization who processes Personal Data on behalf of a Data Controller.
- “Data Protection Laws” shall mean the data protection laws of the country in which Xperi is established (including the the California Consumer Privacy Act of 2018 (Cal. Civ. Code § 1798.100, et seq. and all implementing regulations promulgated by the California Attorney General to date, as amended from time to time) (“CCPA”) and the GDPR) and any other data protection, data security and privacy laws applicable to Xperi and/or Company in connection with Processing of Personal Data under this DPA and the Agreement.
- “Data Subject” means an identified or identifiable natural person.
- “GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC and includes the UK implementation of Regulation (EU) 2016/679 under section 3 of the UK European Union (Withdrawal) Act 2018.
- “Personal Data” shall mean any information relating to an identified or identifiable natural person or is reasonably capable of being associated with, or could be ereasonably linked, directly or indirectly, with a household, provided by or on behalf of Xperi to the Company.
- “Processing” means any operation which is performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data (and “Process” shall be construed accordingly).
- “Services” means the services provided by the Company to Xperi as set-out in the Agreement.
- “Standard Contractual Clauses” or “Approved EU SCCs” mean the standard contractual clauses for the transfer of Personal Data from a Data Controller in the European Economic Area to Processors established in third countries approved in the European Commission Implementing Decision dated 4 June 2021[1] in the form expressly incorporated into this DPA, as amended by incorporating the description of the Personal Data to be transferred as set-out in the Terms and Conditions of Service and the technical and organizational measures to be implemented as set-out in Appendix 1 with details set-out in Parts A and B of Appendix 1.
- “Subcontractor” means an approved Subprocessor engaged by the Company who is listed in the Terms and Conditions of Service or otherwise approved by Xperi under Section 9.1.
- “Subprocessor” means a Data Processor engaged by another Data Processor to Process the Personal Data.
- “UK Addendum” means the mandatory clauses approved by the UK’s Information Commissioner’s Office to give effect to the Standard Conctractual Clauses as set-out in Part C of Appendix 2
- sufficient to permit an assessment of an individual's personality.
- bank account, tax information.
- Sensitive Personal Data.
- A person responsible for the overall compliance with these minimum security requirements shall be designated as the Security Officer. This person shall be suitably trained and experienced in managing information security and provided with appropriate resources to effectively ensure compliance.
- The contact details of the Security Officer shall be provided to the Controller within thirty (30) days of the parties entering into the DPA and any amendment to such details shall be communicated promptly.
- The measures adopted to comply with these minimum security requirements shall be the subject of a Security Plan and set-out in a security document, which shall be kept up to date, and revised whenever relevant changes are made to the Information System or to how it is organised. The Security Document shall record such changes to the security measures or the Processing activities.
- The Security Plan shall address: Security measures relating to the modification and maintenance of the system used to Process Personal Data, including development and maintenance of applications, appropriate vendor support and an inventory of hardware and soft physical security, including security of the buildings or premises where Personal Data Processing occurs, security of data equipment and infrastructure and environmental controls.
- Data security mechanisms for securing the integrity and confidentiality of the Personal Data, classification of the Personal Data.
- Security of computers including procedures for managing back-up copies, procedures dealing with computer viruses, procedures for managing signal/codes, security for software implementation, security related to databases, security for connecting systems to the Internet, inspection of circumvention of data system, mechanisms for keeping account of attempts to break system security or gain unauthorized access.
- The Security Plan shall include:
- A Disaster Recovery Plan which shall set-out:
- measures to minimize interruptions to the normal functioning of the system;
- limit the extent of any damage and disasters;
- enable a smooth transition of Personal Data from one computer system to another;
- provide for alternative means of operating a computer system;
- educate, exercise and familiarize personnel with emergency procedures;
- provide for fast and smooth system recovery, and minimize the effects of any disaster event.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- the critical functions and systems, the strategy for protecting the system and priorities in the event the Plan is activated;
- an inventory of relevant staff members to be called upon during an emergency, as well as telephone numbers of other relevant parties;
- a set of procedures for calculating the damage incurred;
- realistic time management plans to enable the recovery of the system;
- clearly allocated staff duties;
- possible use of alarms and special devices (e.g., air filters, noise filters);
- in the event of a fire, special equipment should be available (e.g., fire extinguisher, water pumps, etc.);
- devices or methods for determining temperature, humidity and other environmental factors (e.g., air conditioning, thermometers, etc.);
- special security software to detect breaches of security;
- special generators for dealing with power cuts;
- retention of copies of software or materials in other protected buildings to avoid inadvertent loss.
- A Contingency Plan which must address the following possible dangers to the system and appropriate criteria to determine when the Plan should be triggered:
- The Security Document shall be available to staff who have access to Personal Data and the Information Systems, and must cover the following aspects as a minimum:
- The scope, with a detailed specification of protected resources;	
- The measures, standards, procedures, code of conduct rules and norms to guarantee security, including for the control, inspection and supervision of the Information Systems;
- The functions and obligations of staff;
- The structure of files containing Personal Data and a description of the Information Systems on which they are Processed;
- The purposes for which the Information Systems may be used;
- The procedures for reporting, managing and responding to incidents;
- The procedures for making back-up copies and recovering Personal Data including the person who undertook the process, the Personal Data restored and, as appropriate, which Personal Data had to be input manually in the recovery process.
- The Security Document and any related records and documentation shall be retained for a minimum period of five (5) years from the end of the Processing.
- Only those employees who have demonstrated honesty, integrity and discretion should be Authorised Users or have access to premises where Information Systems or media containing Personal Data are located. Staff should be bound by a duty of confidentiality in respect of any access to Personal Data.
- The necessary measures shall be adopted to train and make staff familiar with these minimum security requirements, any relevant policies and applicable laws concerning the performance of their functions and duties in respect of the Processing of Personal Data and the consequences of any breach of these requirements.
- The functions and obligations of staff having access to Personal Data and the Information Systems shall be clearly defined and documented.
- Authorised Users shall be instructed to the effect that electronic equipment should not be left unattended and made accessible during Processing sessions.
- Physical access to areas where any Personal Data are stored shall be restricted to Authorised Users.
- The disciplinary measures for a breach of the Security Plan shall be clearly defined and documented and communicated to staff.
- Only those employees who have a legitimate operational need to access the Information Systems or carry out any Processing of Personal Data shall be authorised as Authorised Users.
- An authorisation system shall be used where different authorisation profiles are used for different purposes.
- Every Authorised User must be issued with a personal and unique identification code for that purpose (“User ID”).
- A User ID may not be assigned to another person, even at a subsequent time.
- An up-to-date record shall be kept of Authorised Users, and the authorised access available to each, and identification and authentication procedures shall be established for all access to Information Systems or for carrying out any Processing of Personal Data.
- Authorised Users shall be allowed to Process Personal Data if they are provided with authentication credentials such as to successfully complete an authentication procedure relating either to a specific Processing operation or to a set of Processing operations.
- Authentication must be based on a secret password associated with User ID, and which password shall only be known to the Authorised User; alternatively, authentication shall consist in an authentication device that shall be used and held exclusively by the person in charge of the Processing and may be associated with either an ID code or a password, or else in a biometric feature that relates to the person in charge of the Processing and may be associated with either an ID code or a password.
- One or more authentication credentials shall be assigned to, or associated with, an Authorised User.
- There must be a procedure that guarantees password confidentiality and integrity. Passwords must be stored in a way that makes them unintelligible while they remain valid. There must be a procedure for assigning, distributing and storing passwords.
- Passwords shall consist of at least eight characters, or, if this is not technically permitted by the relevant Information Systems, a password shall consist of the maximum permitted number of characters. Passwords shall not contain any item that can be easily related to the Authorised User in charge of the Processing and must be changed at regular intervals, which intervals must be set-out in the security document. Passwords shall be modified by the Authorised User to a secret value known only to the Authorised User when it is first used as well as at least every three (3) months thereafter.
- The instructions provided to Authorised Users shall lay down the obligation, as a condition of accessing the Information Systems, to take such precautions as may be necessary to ensure that the confidential component(s) in the credentials are kept secret and that the devices used and held exclusively by Authorised Users are kept with due care.
- Authentication credentials shall be de-activated if they have not been used for at least six months, except for those that have been authorised exclusively for technical management and support purposes.
- Authentication credentials shall be also de-activated if the Authorised User is disqualified or de-authorised from accessing the Information Systems or Processing Personal Data.
- Where data and electronic equipment may only be accessed by using the confidential component(s) of the authentication credential, appropriate instructions shall be given in advance, in writing, to clearly specify the mechanisms by which the Controller can ensure that Personal Data or electronic equipment are available in case the person in charge of the Processing is either absent or unavailable for a long time and it is indispensable to carry out certain activities without further delay exclusively for purposes related to system operationality and security. In this case, copies of the credentials shall be kept in such a way as to ensure their confidentiality by specifying, in writing, the entities in charge of keeping such credentials. Such entities shall have to inform the person in charge of the Processing, without delay, as to the activities carried out.
- Only Authorised Users shall have access to Personal Data, including when stored on any electronic or portable media or when transmitted. Authorised Users shall have authorised access only to those data and resources necessary for them to perform their duties.
- A system for granting Authorised Users access to designated data and resources shall be used.
- Authorisation profiles for each individual Authorised User or for homogeneous sets of Authorised Users shall be established and configured prior to the start of any Processing in such a way as to only enable access to data and resources that are necessary for Authorised Users to perform their duties.
- It shall be regularly verified, at least at yearly intervals, that the prerequisites for retaining the relevant authorisation profiles still apply. This may also include the list of Authorised Persons drawn up by homogeneous categories of task and corresponding authorisation profile.
- Measures shall be put in place to prevent a user gaining unauthorised access to, or use of, the Information Systems. In particular, firewalls and intrusion detection systems reflecting the state of the art and industry best practice should be installed to protect the Information Systems from unauthorized access. Measures shall be put in place to identify when the Information Systems have been accessed or Personal Data has been Processed without authorization, or where there have been unsuccessful attempts at the same.
- Operating system or database access controls must be correctly configured to ensure authorised access.
- Only those staff authorised in the security document shall be authorised to grant, alter or cancel authorised access by users to the Information Systems
- Information Systems and physical media storing Personal Data must be housed in a secure physical environment. Measures must be taken to prevent unauthorized physical access to premises housing Information Systems.
- Organisational and technical instructions shall be issued with regard to keeping and using the removable media on which the data are stored in order to prevent unauthorised access and Processing.
- Media containing Personal Data must permit the kind of information they contain to be identified, Inventoried (including the time of data entry; the Authorised User who entered the data and the person from whom the data was received; and the Personal Data entered) and stored at a physical location with physical access restricted to staff that are authorised in the security document to have such access.
- When media are to be disposed of or reused, the necessary measures shall be taken to prevent any subsequent retrieval of the Personal Data and other information stored on them, or to otherwise make the information intelligible or be re-constructed by any technical means, before they are withdrawn from the inventory. All reusable media used for the storage of Personal Data must be overwritten three times with randomised data prior to disposal or re-use.
- The removal of media containing Personal Data from the designated premises must be specifically authorised by the controller.
- Media containing Personal Data must be erased or rendered unreadable if it is no longer used or prior to disposal.
- Media containing Personal Data must only be available to Authorised Users.
- Printing/copying Processes must be physically controlled by Authorised Users, to ensure that no prints or copies containing Personal Data remain left in the printers or copying machines.
- Media containing Personal Data or printed copies of Personal Data must contain the classification mark “Confidential”.
- Encryption (128-bit or stronger) or another equivalent form of protection must be used to protect Personal Data that is electronically transmitted over a public network or stored on a portable device, or where there is a requirement to store or Process Personal Data in a physically insecure environment.
- Paper documents containing Personal Data must be transferred in a sealed container/envelope that indicates clearly that the document must be delivered by hand to an Authorised User.
- When media containing Personal Data are to leave the designated premises as a result of maintenance operations, the necessary measures shall be taken to prevent any unauthorised retrieval of the Personal Data and other information stored on them.
- A system for recording incoming and outgoing media must be set up which permits direct or indirect identification of the kind of media, the date and time, the sender/recipient, the number of media, the kind of information contained, how they are sent and the person responsible for receiving /sending them, who must be duly authorised.
- Where Personal Data is transmitted or transferred over an online cloud based network, measures shall be put in place to control the flow of Personal Data and record the timing of the transmission or transfer, the Personal Data transmitted or transferred, the destination of any Personal Data transmitted or transferred, and details of the Authorised User conducting the transmission or transfer.
- Tools must be in place to prevent the unintended deterioration or destruction of Personal Data.
- Procedures must be defined and laid down for making back-up copies and for recovering Personal Data. These procedures must guarantee that Personal Data files can be reconstructed in the state they were in at the time they were lost or destroyed.
- Back-up copies must be made at least once a week, unless no Personal Data has been updated during that period.
- Anti-virus software and intrusion detection systems should be installed on the Information Systems to protect against attacks or other unauthorised acts in respect of Information Systems. Antivirus software and intrusion detection systems should be updated regularly in accordance with the state of the art and industry best practice for the Information Systems concerned (and at least every six months).
- The software, firmware and hardware used in the Information Systems shall be reviewed regularly in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws. This review shall be carried out at least annually.
- A history of Authorised Users’ access to or disclosure of Personal Data shall be recorded on a secure audit trail.
- Only those Processor staff duly authorised in the security document may have physical access to the premises where Information Systems and media storing Personal Data are stored. A record of staff who access such premises shall be maintained, including name, date and time of access.
- There shall be a procedure for reporting, responding to and managing security incidents such as data security breaches or attempts at unauthorised access. This shall include as a minimum:
- A procedure for reporting such incidents/breaches to appropriate management within the Processor;
- A clearly designated team for managing and co-ordinating the response to an incident led by the Security Officer;
- A documented and tested process for managing the response to an incident including the requirement to keep appropriate issues and action logs to include the time at which the incident occurred, the person reporting the incident, to whom it was reported and the effects thereof;
- The requirement on the Processor to notify the Controller immediately if it appears that Personal Data was involved in the incident or breach or may be impacted or affected in some way; and
- The Processor security/ incident management team should where appropriate work together with the Controller’s security representatives until the incident or breach has been satisfactorily resolved.
- Passwords shall be modified at least every three (3) months.
- The software, firmware and hardware used in the Information Systems shall be reviewed at least every six (6) months in order to detect vulnerabilities and flaws in the Information Systems and resolve such vulnerabilities and flaws.
- Mechanisms shall be set up that permit unequivocal, personalised identification of any user who attempts to access the information system and a check to establish whether each user is authorised.
- Limits shall be placed on the scope for repeating attempts to gain unauthorised access to the Information System. After, at most, six (6) failed attempts to authenticate, the associated User ID must be blocked.
- Testing prior to the implementation or modification of the Information Systems Processing Personal Data shall not use real or ‘live’ data unless such use is necessary and there is no reasonable alternative. Where real or ‘live’ data is used, it shall be limited to the extent necessary for the purposes of testing and the level of security corresponding to the type of Personal Data Processed must be guaranteed.
- Regular audits of compliance with these minimum security requirements, at least at two yearly intervals, should be performed and delivered in the form of an audit report.
- The audit report must provide an opinion on the extent to which the security measures and controls adopted comply with these minimum security requirements, identify any shortcomings and (if any) propose corrective or supplementary measures as necessary. It should also include the data, facts and observations on which the opinions reached and the recommendations proposed are based.
- The audit report shall be analysed by the Security Officer who shall refer the conclusions to the controller and the Security Officer shall remain at the disposal of the controller.
- The procedure for reporting, managing and responding to incidents shall be tested at least once a year.
- Media containing Personal Data may only be distributed if the Personal Data has been encrypted to guarantee that that Personal Data and other information is not intelligible or may not be manipulated in transit.
- The minimum details to be recorded for every access to the Information Systems shall be the User ID, the date and the time of access, the file or Personal Data accessed, the kind of access and whether this was authorised or denied.
- If access was authorised, it shall be necessary to retain the information which permits the record that was accessed to be identified.
- The mechanisms permitting the Personal Data set-out in detail in the preceding paragraphs to be recorded shall be under the direct control of the Security Officer and under no circumstances must it be permissible to deactivate these.
- The minimum period for retaining the Personal Data recorded shall be two (2) years.
- The Security Officer shall periodically review the control information recorded, and shall draw up a report on the reviews carried out and any problems detected at least once a month.
- A back-up copy and data recovery procedures must be kept at a different location from the site of the Information Systems Processing the Personal Data and these security requirements shall apply to such back-up copies.
- Personal Data may be distributed via online and/or cloud based networks only if they have been encrypted, enciphered or another mechanism is used to guarantee that the information is not intelligible or is not manipulated by third-parties.
- All findings from the tests by the Processor of the procedure for reporting, managing and responding to incidents shall be provided promptly to the controller for review.
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| The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information:
X the Approved EU SCCs, including the Appendix Information and with only the following modules, clauses or optional provisions of the Approved EU SCCs brought into effect for the purposes of this Addendum: |
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- Processing Operations
- Data Subjects
- Categories of Data
- Special Categories of Data such as Health Data (if applicable)[2]
- International Transfer
Country | If applicable (otherwise, leave empty): Mechanism to ensure adequate protection instead of EU Standard Contractual Clauses |
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- Subcontracting
Name of Subcontractor | Address | Task to be performed | International transfer (if applicable) |
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- Contact Persons
Email: DataProtectionOfficer@Xperi.com
[Address, email]
- https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021D0914&from=EN ↑
- 	Article 9 GDPR for definition of Special Categories of Personal Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation ↑
Tivo OS Terms & Conditions: Latvia
Tivo OS Terms & Conditions: Bosnia
TiVo OS Privacy Policy: Latvian
Tivo OS Privacy Policy: Portuguese
Tivo OS Terms & Conditions: Portugal
Tivo OS Privacy Policy: Romania
Tivo OS Terms & Conditions: Romania
Tivo OS Terms & Conditions: Albania
TiVo OS Privacy Policy: Albanian
Tivo OS Privacy Policy: Ukraine
Tivo OS Terms & Conditions: Ukraine
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List
Effective July 12th 2023
DownloadTable of Contents
DTS AUTOSTAGE VIDEO POWERED BY TIVO: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective July 12th 2023 to July 12th 2023
DownloadTable of Contents
DTS AUTOSTAGE VIDEO POWERED BY TIVO: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective July 12th 2023 to July 12th 2023
DownloadTable of Contents
TiVo for Auto: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective July 6th 2023 to July 12th 2023
DownloadTable of Contents
TiVo for Auto: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective May 31st 2023 to July 6th 2023
DownloadTable of Contents
TiVo for Auto: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective May 31st 2023 to May 31st 2023
DownloadTable of Contents
TiVo OS for Auto: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
Effective May 31st 2023 to May 31st 2023
DownloadTable of Contents
TiVo OS for Auto: Personalized Advertising Cookies List
Name | Host | Duration | Type | Category | Description |
Appnexus.com | Appnexus.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
condenast.com | condenast.com | Third Party | Targeting Cookies | Condé Nast is a content media company creating and distributing video, film, and digital. It is a content partner available on our platform in which we jointly place advertising. | |
google.com | google.com | This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Google is used by TiVo to power the advertising served by TiVo. TiVo creates cookies and passes them through its ad technology provide measurement and targeting of its advertising using the Google toolset. | |||
pubmatic.com | Pubmatic.com | 29 days | Third Party | Targeting Cookies | This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. |
rhythmone.com | rhythmone.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
rubiconproject.com | rubiconproject.com | Third Party | Targeting Cookies | Magnite (formerly Rubicon Project) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
spotxchange.com | Audience | 27 Days | Third Party | Targeting Cookies | Magnite (formerly SpotXchange) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ |
spotx.tv | spotx.tv | Third Party | Targeting Cookies | Magnite (formerly SpotX) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
telaria.com | telaria.com | Third Party | Targeting Cookies | Magnite (formerly Telaria) is headquartered in the United States and provides digital advertising technology platforms and related services that connect buyers of advertising inventory (advertisers) with sellers of advertising inventory (publishers) (in other words, the opportunity to display a buyer’s advertisement on a seller’s Digital Media Property). https://www.magnite.com/legal/advertising-technology-privacy-policy/ | |
video.unrulymedia.com | video.unrulymedia.com | Third Party | Targeting Cookies | The Tremor Group Companies (Tremor International Ltd, Tremor Video, Inc., Unruly, LLC formally known as RhythmOne, LLC, Unruly Group Ltd, “Company” or “we”, “us” or “our”), It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real time bidding. https://unruly.co/legal/privacy/ | |
xandr.com | xandr.com | 90 days | Third Party | Targeting Cookies | Xandr Inc. (“Xandr”) formerly Appnexus, provides an advertising technology that allows websites, apps and other internet-connected properties to generate revenue by showing advertisements to their users, and allows marketers and other advertisers to show advertisements to individuals online who may be interested in their products or services. https://about.ads.microsoft.com/en-us/solutions/xandr/digital-platform-cookie-policy |
DTS Autostage Video Powered By TiVo Policies
Effective July 11th 2024
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Effective June 7th 2023 to July 12th 2023
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Xperi Entity List
Effective July 17th 2023
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Xperi Inc. Group Company Entity List
As of May, 2023
GROUP COMPANY ENTITY |
All in Media Limited |
All in Media Pty Ltd |
Beijing Vewd Information Technology Consulting Ltd. |
DigitalOptics Corporation Asia Limited |
DigitalOptics Corporation Technology Zuhai Co., Ltd. |
Digitalsmiths Corporation |
DLLNI Limited |
DTS (Asia) Limited |
DTS (BVI) Limited |
DTS China Licensing (Hong Kong) Limited |
DTS International Services GmbH |
dts Japan Inc. |
DTS Licensing Limited |
DTS Licensing Pte. Ltd. |
DTS LLC |
DTS, Inc. |
FotoNation Corporation |
FotoNation Limited |
FotoNation S.R.L. |
Gemstar Development LLC |
Guangzhou DTS Digital Theater Systems Company Limited |
iBiquity Digital Corporation |
iBiquity Digital, S. de R.L. de C.V. |
Perceive Canada Corporation |
Perceive Corporation |
Phorus, Inc. |
Rovi Corporation (Shanghai) Co., Ltd. |
Rovi Data Solutions LLC |
Rovi Europe Limited |
Rovi Netherlands B.V. |
Rovi Product Corporation |
Sonic Solutions LLC |
Tessera Technologies LLC |
TiVo Brands LLC |
TiVo Europe S.R.L. |
TiVo International Holding 1 LLC |
TiVo International Holding 2 LLC |
TiVo K.K. |
TiVo Platform Technologies LLC |
TiVo Poland Sp. z o.o. |
TiVo Research and Analytics, Inc. |
TiVo Tech Private Limited |
TV Guide International, Inc. |
Veveo LLC |
Vewd Software AS |
Vewd Software Consulting Sp. z o.o. |
Vewd Software Holdings Limited |
Vewd Software Japan G.K. |
Vewd Software Poland Sp. z o.o. |
Vewd Software Sweden AB |
Vewd Software USA, LLC |
Xperi Canada Corporation |
Xperi Inc. |
Xperi Product Spinco Corporation |
Effective July 14th 2023 to July 17th 2023
DownloadTable of Contents
Xperi Inc. Group Company Entity List
As of May, 2023
GROUP COMPANY ENTITY |
All in Media Limited |
All in Media Pty Ltd |
Beijing Vewd Information Technology Consulting Ltd. |
DigitalOptics Corporation Asia Limited |
DigitalOptics Corporation Technology Zuhai Co., Ltd. |
Digitalsmiths Corporation |
DLLNI Limited |
DTS (Asia) Limited |
DTS (BVI) Limited |
DTS China Licensing (Hong Kong) Limited |
DTS International Services GmbH |
dts Japan Inc. |
DTS Licensing Limited |
DTS Licensing Pte. Ltd. |
DTS LLC |
DTS, Inc. |
FotoNation Corporation |
FotoNation Limited |
FotoNation S.R.L. |
Gemstar Development LLC |
Guangzhou DTS Digital Theater Systems Company Limited |
iBiquity Digital Corporation |
iBiquity Digital, S. de R.L. de C.V. |
Perceive Canada Corporation |
Perceive Corporation |
Phorus, Inc. |
Rovi Corporation (Shanghai) Co., Ltd. |
Rovi Data Solutions LLC |
Rovi Europe Limited |
Rovi Netherlands B.V. |
Rovi Product Corporation |
Sonic Solutions LLC |
Tessera Technologies LLC |
TiVo Brands LLC |
TiVo Europe S.R.L. |
TiVo International Holding 1 LLC |
TiVo International Holding 2 LLC |
TiVo K.K. |
TiVo Platform Technologies LLC |
TiVo Poland Sp. z o.o. |
TiVo Research and Analytics, Inc. |
TiVo Tech Private Limited |
TV Guide International, Inc. |
Veveo LLC |
Vewd Software AS |
Vewd Software Consulting Sp. z o.o. |
Vewd Software Holdings Limited |
Vewd Software Japan G.K. |
Vewd Software Poland Sp. z o.o. |
Vewd Software Sweden AB |
Vewd Software USA, LLC |
Xperi Canada Corporation |
Xperi Inc. |
Xperi Product Spinco Corporation |
Vestel Powered by TiVo
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Effective July 21st 2023 to August 3rd 2023
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TiVo Snap Apps Terms of Service - English
Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - English
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - English
Cookie Policy - DTS AutoStage Video Powered by TiVo - English
DTS AutoStage Video Powered by TiVo - Terms and Conditions - English
DTS AutoStage Video Powered by TiVo - Privacy Notice - English
DTS AutoStage Video Powered by TiVo - Privacy Notice - French
DTS AutoStage Video Powered by TiVo - Privacy Notice - German
DTS AutoStage Video Powered by TiVo - Privacy Notice - Italian
DTS AutoStage Video Powered by TiVo - Privacy Notice - Korean
DTS AutoStage Video Powered by TiVo - Privacy Notice - Spanish
Cookie Policy - DTS AutoStage Video Powered by TiVo - French
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DTS AutoStage Video Powered by TiVo - Terms and Conditions - French
DTS AutoStage Video Powered by TiVo - Terms and Conditions - German
DTS AutoStage Video Powered by TiVo - Terms and Conditions - Italian
DTS AutoStage Video Powered by TiVo - Terms and Conditions - Korean
DTS AutoStage Video Powered by TiVo - Terms and Conditions - Spanish
Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - French
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Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - Italian
Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - Spanish
Cookie Policy - TiVo Snap Apps for DTS AutoStage Video Powered by TiVo - Korean
TiVo Snap Apps Terms Of Service - French
TiVo Snap Apps Terms Of Service - German
TiVo Snap Apps Terms Of Service - Italian
TiVo Snap Apps Terms Of Service - Korean
TiVo Snap Apps Terms Of Service - Spanish
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - French
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - German
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - Italian
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - Korean
TiVo Snap Apps Privacy Statement for Consumers (DTS AutoStage Video Powered by TiVo) - Spanish
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List - German
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-Italian
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-Korean
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-French
DTS Autostage Video Powered By TiVo: Personalized Advertising Cookies List-Spanish
Cookie Policy - Snap Apps for TV - English
TiVo Snap Apps Privacy Statement For Consumers (TV)-English
TiVo OS Privacy Policy:English
TiVo OS Privacy Policy: Spanish
TiVo OS Privacy Policy: Czech
TiVo OS Privacy Policy: Danish
TiVo OS Privacy Policy: Estonian
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TiVo OS Privacy Policy: Greek
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TiVo OS Privacy Policy: Italian
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TiVo Snap Apps Terms Of Service - Czech
Tivo OS Terms & Conditions: Spanish
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Tivo OS Terms & Conditions: Czech
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TiVo OS Terms & Conditions: Danish
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Cookie Policy - Snap Apps for TV - Czech
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Cookie Policy - Snap Apps for TV - German
Cookie Policy - Snap Apps for TV - Italian
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TiVo Snap Apps Privacy Statement For Consumers (TV)-Czech
TiVo Snap Apps Privacy Statement For Consumers (TV)-French
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Metadata Evaluation Terms and Conditions
Metadata - Online Terms and Conditions
Additional Third Party List for South Korea-English
Additional Third Party List for South Korea-Korean
TiVo OS Privacy Policy: German
TiVo OS Privacy Policy: Turkish
Cookie Policy - Snap Apps for TV - Albanian
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Cookie Policy - Snap Apps for TV - Bulgarian
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Cookie Policy - Snap Apps for TV - Dutch
Cookie Policy - Snap Apps for TV - Estonian
Cookie Policy - Snap Apps for TV - Finnish
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Cookie Policy - Snap Apps for TV - Greek
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Cookie Policy - Snap Apps for TV - Latvian
Cookie Policy - Snap Apps for TV - Lithuanian
Cookie Policy - Snap Apps for TV - Norwegian
Cookie Policy - Snap Apps for TV - Polish
Cookie Policy - Snap Apps for TV - Portuguese
Cookie Policy - Snap Apps for TV - Romanian
Cookie Policy - Snap Apps for TV - Serbian
Cookie Policy - Snap Apps for TV - Swedish
Cookie Policy - Snap Apps for TV - Turkish
Cookie Policy - Snap Apps for TV - Ukranian
TiVo Snap Apps Terms Of Service - Albanian
TiVo Snap Apps Terms Of Service - Bosnian
TiVo Snap Apps Terms Of Service - Bulgarian
TiVo Snap Apps Terms Of Service - Croatian
TiVo Snap Apps Terms Of Service - Danish
TiVo Snap Apps Terms Of Service - Dutch
TiVo Snap Apps Terms Of Service - Estonian
TiVo Snap Apps Terms Of Service - Finnish
TiVo Snap Apps Terms Of Service - Gaelic
TiVo Snap Apps Terms Of Service - Greek
TiVo Snap Apps Terms Of Service - Hungarian
TiVo Snap Apps Terms Of Service - Latvian
TiVo Snap Apps Terms Of Service - Lithuanian
TiVo Snap Apps Terms Of Service - Norwegian
TiVo Snap Apps Terms Of Service - Polish
TiVo Snap Apps Terms Of Service - Portuguese
TiVo Snap Apps Terms Of Service - Romanian
TiVo Snap Apps Terms Of Service - Serbian
TiVo Snap Apps Terms Of Service - Swedish
TiVo Snap Apps Terms Of Service - Turkish
TiVo Snap Apps Terms Of Service - Ukranian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Albanian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Bosnian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Bulgarian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Croatian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Danish
TiVo Snap Apps Privacy Statement For Consumers (TV)-Dutch
TiVo Snap Apps Privacy Statement For Consumers (TV)-Estonian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Finnish
TiVo Snap Apps Privacy Statement For Consumers (TV)-Gaelic
TiVo Snap Apps Privacy Statement For Consumers (TV)-Greek
TiVo Snap Apps Privacy Statement For Consumers (TV)-Hungarian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Latvian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Lithuanian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Norwegian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Polish
TiVo Snap Apps Privacy Statement For Consumers (TV)-Portuguese
TiVo Snap Apps Privacy Statement For Consumers (TV)-Romanian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Serbian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Swedish
TiVo Snap Apps Privacy Statement For Consumers (TV)-Turkish
TiVo Snap Apps Privacy Statement For Consumers (TV)-Ukranian
TiVo Product Lifecycle and End of Life and Maintenance of Life Notices
TiVo OS Terms and Conditions: Bulgaria
Warranty Terms
Effective January 17th 2024
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TiVo OS Terms & Conditions: Gaelic
TiVo OS Privacy Policy: Bosnian
TiVo OS Privacy Policy: Bulgarian
TiVo OS Privacy Policy: Gaelic
TiVo Voice Commands consent ES
Effective April 15th 2024
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Effective February 20th 2024 to February 29th 2024
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API Access Agreement Terms and Conditions
TiVo OS Terms & Conditions: Slovak
TiVo OS Privacy Policy: Slovak
TiVo Snap Apps Terms Of Service - Slovak
TiVo Snap Apps Privacy Statement For Consumers (TV)-Slovak
Cookie Policy - Snap Apps for TV - Slovak
TiVo OS Terms & Conditions: Slovenian
TiVo OS Privacy Policy: Slovenian
TiVo Snap Apps Terms Of Service - Slovenian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Slovenian
Cookie Policy - Snap Apps for TV - Slovenian
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TiVo OS Privacy Policy: Macedonian
TiVo Snap Apps Terms Of Service - Macedonian
TiVo Snap Apps Privacy Statement For Consumers (TV)-Macedonian
Cookie Policy - Snap Apps for TV - Macedonian
TiVo OS Terms & Conditions: Montenegrin
TiVo OS Privacy Policy: Montenegrin
TiVo Snap Apps Terms Of Service - Montenegrin
TiVo Snap Apps Privacy Statement For Consumers (TV)-Montenegrin
Cookie Policy - Snap Apps for TV - Montenegrin
TiVo OS Privacy Policy: English
Effective May 24th 2024
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OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
- in the EU by DTS International Services GmbH, Maximiliansplatz 22, 80333 Munich, Germany; and
- in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
(and references to “you” mean either of the above as applicable).
- We collect the following categories of Personal Data in connection with your use of the Service and TV:
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
We obtain this Personal Data in the following ways: - Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to: - analyse how our Service is typically used; - identify issues with it; - help maintain it; - better understand what improvements can be made to it, such as new features and functionalities; and - ensure that the systems and processes we use to provide our Service work properly and securely. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to: - display (or arrange for the display of) advertising, using automated decision making, based on your viewing history, interests (or assumed interests) and preferences; and - carry out advertising measurement, by identifying the ads that are served to you and how you engage with those ads. | TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to: - display generic ads via our Service, which are not specifically targeted to you or your household - carry out advertising measurement, by identifying the ads that are served to you and how you engage with those ads. | TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to: - give effect to the voiced command (such as initiating a search or a TV control command that you request via the voice command service); and - personalise the search results and recommendations that are shown to you following a voice search. | TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to: - respond to requests from law enforcement and as required by applicable law, court order, or government investigation; - protect the safety of any person; - address fraud, security or technical issues; or - protect our or our users’ rights or property (where permitted by law). Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
Where we rely on consent as our lawful basis for processing your Personal Data, you can withdraw your consent via the consent settings at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising.
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
We may disclose your Personal Data to the following categories of recipients:
(a) Group companies: For internal purposes referred to in section 2 above or as described in this section 3.
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
Except where a recipient processes Personal Data exclusively on TiVo’s behalf, each recipient processes data according to their own privacy practices, as set out in their own privacy policies. TiVo does not claim responsibility for the processing carried out by these recipients.
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
Effective May 24th 2024 to May 24th 2024
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TIVO OPERATING SYSTEM PRIVACY POLICY
IF YOU HAVE ANY DIFFICULTY READING THIS POLICY THEN PLEASE EITHER USE THE ACCESSIBILITY TOOLS ON YOUR TV OR CONTACT US AT privacyrequest@xperi.com
Last updated January 2024.
OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
We may disclose your Personal Data to the following categories of recipients:
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
4. How long do we store your Personal Data?
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint
Effective May 24th 2024 to May 24th 2024
DownloadTable of Contents
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
We may disclose your Personal Data to the following categories of recipients:
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
4. How long do we store your Personal Data?
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint
Effective May 24th 2024 to May 24th 2024
DownloadTable of Contents
TIVO OPERATING SYSTEM PRIVACY POLICY
IF YOU HAVE ANY DIFFICULTY READING THIS POLICY THEN PLEASE EITHER USE THE ACCESSIBILITY TOOLS ON YOUR TV OR CONTACT US AT privacyrequest@xperi.com
Last updated January 2024.
OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
Where we rely on consent as our lawful basis for processing your Personal Data, you can withdraw your consent via the consent settings at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising.
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
TiVo and its affiliates will ensure that your Personal Data is only received by third parties who agree to process your Personal Data in accordance with this Privacy Policy or follow practices required by applicable data protection laws, as set out in the applicable third-party’s privacy policies.
We may disclose your Personal Data to the following categories of recipients:
(a) Group companies: For internal purposes referred to in section 2 above or as described in this section 3.
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
Except where a recipient processes Personal Data exclusively on TiVo’s behalf, each recipient processes data according to their own privacy practices, as set out in their own privacy policies. TiVo does not claim responsibility for the processing carried out by these recipients.
4. How long do we store your Personal Data?
We will not retain your Personal Data for longer than is necessary for the purposes for which the Personal Data is processed or for legal requirements. The length of time for which we retain Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
TiVo is committed to protecting your Personal Data from loss. TiVo is required to meet the applicable regulatory compliance standards for data protection and to take appropriate security, organisational, personnel and technical measures relating to disclosure, access and loss. We maintain physical, electronic and procedural safeguards for the collection, storage and disclosure of Personal Data. Some of the safeguards deployed by TiVo include, but are not limited to: data encryption at transport, data encryption at rest, logged accesses, role based access, principle of least privilege (POLP), and recurring staff privacy and information security training.
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
TiVo data is managed from offices in several countries and your Personal Data may be transferred to any of these jurisdictions. Your Personal Data may be used, stored and/or accessed by staff operating outside your country, including in the United States and India. Additionally, further details on the parties to which your Personal Data may be disclosed are set out in section 3.
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
7. Your Rights
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
You must be at least 18, or the age of majority in your country (where this is higher) to use the Service. The Service is not directed to children (under the age of 18 or the age of majority in your country where this is higher) and we do not knowingly collect Personal Data from such children.
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
Amongst other features, our Service enables access to apps and services that are not operated by us. This Privacy Policy only applies to the Personal Data that we collect or which we receive from third party sources, and we cannot be responsible for Personal Data about you that is collected and stored by third parties whose apps or services you access via our Service. These third-party apps and services have their own terms and conditions and privacy policies, and you should read these carefully before you submit any Personal Data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party apps or services, or their terms and conditions or policies.
10. Changes to this Privacy Policy
TiVo’s business changes constantly and our Privacy Policy will change also. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you via visual indications on the Service. You should check our privacy policy frequently to see recent changes on a regular basis.
11. Further questions and how to make a complaint
Any questions that you have concerning this Privacy Policy or TiVo’s collection and use of Personal Data should be addressed to TiVo’s data protection officer, who can be contacted at privacyrequest@xperi.com. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
You may also be entitled to make a complaint to the data protection regulator in the country where you are located (including the ICO for the UK, the regulatory authority for your EEA country set out at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Effective May 24th 2024 to May 24th 2024
DownloadTable of Contents
TIVO OPERATING SYSTEM PRIVACY POLICY
IF YOU HAVE ANY DIFFICULTY READING THIS POLICY THEN PLEASE EITHER USE THE ACCESSIBILITY TOOLS ON YOUR TV OR CONTACT US AT privacyrequest@xperi.com
Last updated January 2024.
OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
Where we rely on consent as our lawful basis for processing your Personal Data, you can withdraw your consent via the consent settings at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising.
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
TiVo and its affiliates will ensure that your Personal Data is only received by third parties who agree to process your Personal Data in accordance with this Privacy Policy or follow practices required by applicable data protection laws, as set out in the applicable third-party’s privacy policies.
We may disclose your Personal Data to the following categories of recipients:
(a) Group companies: For internal purposes referred to in section 2 above or as described in this section 3.
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
Except where a recipient processes Personal Data exclusively on TiVo’s behalf, each recipient processes data according to their own privacy practices, as set out in their own privacy policies. TiVo does not claim responsibility for the processing carried out by these recipients.
4. How long do we store your Personal Data?
We will not retain your Personal Data for longer than is necessary for the purposes for which the Personal Data is processed or for legal requirements. The length of time for which we retain Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
TiVo is committed to protecting your Personal Data from loss. TiVo is required to meet the applicable regulatory compliance standards for data protection and to take appropriate security, organisational, personnel and technical measures relating to disclosure, access and loss. We maintain physical, electronic and procedural safeguards for the collection, storage and disclosure of Personal Data. Some of the safeguards deployed by TiVo include, but are not limited to: data encryption at transport, data encryption at rest, logged accesses, role based access, principle of least privilege (POLP), and recurring staff privacy and information security training.
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
TiVo data is managed from offices in several countries and your Personal Data may be transferred to any of these jurisdictions. Your Personal Data may be used, stored and/or accessed by staff operating outside your country, including in the United States and India. Additionally, further details on the parties to which your Personal Data may be disclosed are set out in section 3.
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
7. Your Rights
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
You must be at least 18, or the age of majority in your country (where this is higher) to use the Service. The Service is not directed to children (under the age of 18 or the age of majority in your country where this is higher) and we do not knowingly collect Personal Data from such children.
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
Amongst other features, our Service enables access to apps and services that are not operated by us. This Privacy Policy only applies to the Personal Data that we collect or which we receive from third party sources, and we cannot be responsible for Personal Data about you that is collected and stored by third parties whose apps or services you access via our Service. These third-party apps and services have their own terms and conditions and privacy policies, and you should read these carefully before you submit any Personal Data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party apps or services, or their terms and conditions or policies.
10. Changes to this Privacy Policy
TiVo’s business changes constantly and our Privacy Policy will change also. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you via visual indications on the Service. You should check our privacy policy frequently to see recent changes on a regular basis.
11. Further questions and how to make a complaint
Any questions that you have concerning this Privacy Policy or TiVo’s collection and use of Personal Data should be addressed to TiVo’s data protection officer, who can be contacted at privacyrequest@xperi.com. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
You may also be entitled to make a complaint to the data protection regulator in the country where you are located (including the ICO for the UK, the regulatory authority for your EEA country set out at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Effective May 24th 2024 to May 24th 2024
DownloadTable of Contents
TIVO OPERATING SYSTEM PRIVACY POLICY
IF YOU HAVE ANY DIFFICULTY READING THIS POLICY THEN PLEASE EITHER USE THE ACCESSIBILITY TOOLS ON YOUR TV OR CONTACT US AT privacyrequest@xperi.com
Last updated January 2024.
OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
Where we rely on consent as our lawful basis for processing your Personal Data, you can withdraw your consent via the consent settings at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising.
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
TiVo and its affiliates will ensure that your Personal Data is only received by third parties who agree to process your Personal Data in accordance with this Privacy Policy or follow practices required by applicable data protection laws, as set out in the applicable third-party’s privacy policies.
We may disclose your Personal Data to the following categories of recipients:
(a) Group companies: For internal purposes referred to in section 2 above or as described in this section 3.
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
Except where a recipient processes Personal Data exclusively on TiVo’s behalf, each recipient processes data according to their own privacy practices, as set out in their own privacy policies. TiVo does not claim responsibility for the processing carried out by these recipients.
4. How long do we store your Personal Data?
We will not retain your Personal Data for longer than is necessary for the purposes for which the Personal Data is processed or for legal requirements. The length of time for which we retain Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
TiVo is committed to protecting your Personal Data from loss. TiVo is required to meet the applicable regulatory compliance standards for data protection and to take appropriate security, organisational, personnel and technical measures relating to disclosure, access and loss. We maintain physical, electronic and procedural safeguards for the collection, storage and disclosure of Personal Data. Some of the safeguards deployed by TiVo include, but are not limited to: data encryption at transport, data encryption at rest, logged accesses, role based access, principle of least privilege (POLP), and recurring staff privacy and information security training.
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
TiVo data is managed from offices in several countries and your Personal Data may be transferred to any of these jurisdictions. Your Personal Data may be used, stored and/or accessed by staff operating outside your country, including in the United States and India. Additionally, further details on the parties to which your Personal Data may be disclosed are set out in section 3.
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
7. Your Rights
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
You must be at least 18, or the age of majority in your country (where this is higher) to use the Service. The Service is not directed to children (under the age of 18 or the age of majority in your country where this is higher) and we do not knowingly collect Personal Data from such children.
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
Amongst other features, our Service enables access to apps and services that are not operated by us. This Privacy Policy only applies to the Personal Data that we collect or which we receive from third party sources, and we cannot be responsible for Personal Data about you that is collected and stored by third parties whose apps or services you access via our Service. These third-party apps and services have their own terms and conditions and privacy policies, and you should read these carefully before you submit any Personal Data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party apps or services, or their terms and conditions or policies.
10. Changes to this Privacy Policy
TiVo’s business changes constantly and our Privacy Policy will change also. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you via visual indications on the Service. You should check our privacy policy frequently to see recent changes on a regular basis.
11. Further questions and how to make a complaint
Any questions that you have concerning this Privacy Policy or TiVo’s collection and use of Personal Data should be addressed to TiVo’s data protection officer, who can be contacted at privacyrequest@xperi.com. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
You may also be entitled to make a complaint to the data protection regulator in the country where you are located (including the ICO for the UK, the regulatory authority for your EEA country set out at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Effective May 16th 2024 to May 24th 2024
DownloadTable of Contents
TIVO OPERATING SYSTEM PRIVACY POLICY
IF YOU HAVE ANY DIFFICULTY READING THIS POLICY THEN PLEASE EITHER USE THE ACCESSIBILITY TOOLS ON YOUR TV OR CONTACT US AT privacyrequest@xperi.com
Last updated January 2024.
OVERVIEW: THE KEY INFORMATION YOU SHOULD BE AWARE OF
• in the UK by Rovi Europe Limited, 6th floor One London Wall, London, EC2Y 5EB, United Kingdom.
2. People who contact us with enquiries relating to the Service,
2. How do we use the Personal Data we obtain and what is our legal basis?
3. How and why do we share your Personal Data with others?
4. How long do we store your Personal Data?
5. What are the risks and how do we keep your Personal Data secure?
6. Where do we transfer your Personal Data?
7. Your rights
8. Children
9. Third party apps and services
10. Changes to this Privacy Policy
11. Further questions and how to make a complaint.
THE DETAIL – THE MORE DETAILED INFORMATION YOU SHOULD READ
- TV Device Information: Your device model, operating system, unique device identifiers, MAC address, IP address, audio and visual settings, network connection and other TV connection information.
- Location Information: Details about the country/region in which you are using your device, derived from your IP address, the channels that your TV can access or any information that you directly submit to us, such as your region choice or your postcode.
- Log Information: Diagnostics and technical information about your use of the TV, details of when and for how long you used the Service or a functionality of the TV, details of searches you make on the Service, log information relating to errors or issues on your TV or the Service, your chosen language, unique advertising IDs that we attribute to you and details of whether you have given your consent to certain processing activities.
- Viewing and Usage Information: Details of the channels, programs and advertisements you watch and which apps you use on your device, including the times and duration of your viewing, and how you rate programs or features on the Service.
- Voice Command Information: If voice functionality is supported on your device, recordings of your voice when you choose to use the voice command functionality, as well as text transcripts of these recordings. In some products, a “wake word” or remote activation word will be processed and utilised to exercise your command.
- Business Intelligence Data: TV device and manufacturing information, and data to determine what features and functionality have been enabled including activated features and calls to the Service, sales promotion activity, financial reporting.
- Customer Support Information: If applicable, name and contact information (including email address, home address or phone number) provided when you contact our customer support services, records of customer call and email logs, and related support/response tickets.
- Automatically when you use your TV and/or the Service;
- From you, such as when you contact us or customer services staff acting on our behalf regarding the Service, or when you submit information via your TV and/or the Service; and/or
- From third party partners that we work with, such as data enrichment partners, to the extent that this Personal Data is obtained in compliance with data protection laws.
Purpose for processing your Personal Data | Categories of Personal Data uses | Lawful basis for processing (where applicable) |
To provide our Service to you. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Necessary for performing a contract with you (our Terms and Conditions) |
Analysis and Service performance. We process personal data to:
| TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Our legitimate business interests to analyse the use of our Service to better understand its effectiveness and suitability, maintain and improve its operation, develop new features and functionalities on it and ensure its security and integrity |
Personalised viewing. We compile your Personal Data, using automated processing techniques such as automatic content recognition, to get a better picture of your interests (in particular what TV content you may enjoy) so that we can provide more relevant personalised content, and recommendations on our Service. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. If you do not consent, you will have a limited experience including the loss of search, personalized recommendations and voice command functionality. You may still get content recommendations, but they will be generic and not personalised to your household. |
Personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Your consent (collected via the consent management tool accessed by going to Settings > Legal > Personalised Advertising). You can also reset the unique advertising ID assigned to your device by going to Settings > Legal > Advertising ID. If you do not consent, you will still receive non-personalised advertising. |
Non-personalised advertising. We or third-party advertising partners acting on our behalf use Personal Data to:
| TV Device Information Location Information Log Information Viewing and Usage Information | Our legitimate interests to fund the Service through the sale of advertising space to be filled with non-targeted ads where you have not consented to personalised advertising. |
Voice Command services. We process Personal Data to:
| TV Device Information Voice Command Information Viewing and Usage Information | Your consent. If you do not provide consent for both Voice Commands and Personalised Viewing, the voice functionality and voice button on the remote will be disabled. |
Viewership Information Services. We use tracking technologies (including automatic content recognition technologies) to build a viewership profile about what you watch, when you watch it, for how long and how you use and navigate around the Service. We may license this viewership profile to third parties, so that they can use it to serve targeted advertising, analyse your viewing history/TV usage and plan and measure the success of their ad campaigns. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data | Your consent. |
HbbTV. TiVo does not process data relating to your use of or viewing on HbbTV, however it gives the relevant broadcaster the ability to do so. | TV Device Information Location Information | Your consent. If you do not consent, you will not receive access to the HbbTV applications via the Red Button on your remote, and broadcasters will not be able to enrich your viewing of applicable channels with these additional interactive applications. |
Automatic Software Updates and Modifications. We process Personal Data to enable the automatic installation of software updates and modifications on your TV. | TV Device Information Location Information Log Information | Your consent. |
Law and harm. We use personal information to:
Nothing in this Privacy Policy is intended to limit any legal defenses or objection that you may be entitled to raise to a third party’s (including a government’s) request to disclose your information. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Necessary for compliance with a legal obligation to which we are subject. Necessary to protect the vital interests of you or another person. Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. Our legitimate interest to protect our business in the context of investigations, regulatory inquiries, litigation or other disputes. Our legitimate interest to prevent and address fraud, violations of our Terms and Conditions or other harmful or illegal activity. |
Business transfers. If we are involved in a bankruptcy, merger, acquisition, reorganization of any kind or sale of assets, your Personal Data may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in connection with this. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to pursue the relevant procedure or transaction giving rise to the business transfer. |
Internal administrative purposes. For example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance. | TV Device Information Location Information Log Information Viewing and Usage Information Voice Command Information Business Intelligence Data Customer Support Information | Our legitimate interest to carry out the administrative purpose for furtherance of our business. |
Where we rely on consent as our lawful basis for processing your Personal Data, you can withdraw your consent via the consent settings at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising.
We may also de-identify and aggregate data about users of our Services to generate anonymized and aggregated statistics and data sets, which we may then use for any purpose. We don’t reidentify such data sets unless permitted or required by law.
3. How and why do we share your Personal Data with others?
TiVo and its affiliates will ensure that your Personal Data is only received by third parties who agree to process your Personal Data in accordance with this Privacy Policy or follow practices required by applicable data protection laws, as set out in the applicable third-party’s privacy policies.
We may disclose your Personal Data to the following categories of recipients:
(a) Group companies: For internal purposes referred to in section 2 above or as described in this section 3.
(b) Service providers: Third parties providing services to us, for example cloud service providers such as Amazon and Google.
(c) Broadcast, app and content providers: We share TV device information, Location Information and Log Information so that these providers can enable their services or features to be accessed by you via the Service. Please also note that broadcast and app providers may be able to collect Personal Data about you, including information about your viewing on or use of their service, directly when you use their service.
Additionally, certain providers of apps and/or video content accessible via the Service (such as Pluto, Xumo, Rakuten) may make advertising space available within their content (e.g. in an ad break). In connection with this, we share with these content providers your IP address, a unique advertising ID, details of whether you have consented to personalised advertising via your device and (where applicable) general details of where the ad space is located.
(d) Advertising partners: We share your Personal Data with certain advertising partners that help to deliver and measure ads via our Service. Details of these advertising partners are provided in the consent management tool accessed by going to Settings > Legal > Personalised Advertising.
(e) Automatic content recognition partner: We allow our automatic content recognition partner, Samba TV, Inc., to access information about your viewership on the service (including what you watch, when you watch it and for how long), to be used in connection with various purposes stated in section 2 above, to the extent you consent to these.
(f) Any competent law enforcement body, regulatory agency, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or obligations, or (iii) to protect your vital interests or those of any other person;
(g) To third parties where it is in our legitimate interests to do so to run, grow and develop our business: In particular if we sell any business or assets, we may disclose your Personal Data to the buyer of such business or assets. If substantially all of our or any of our affiliates' assets are acquired by a third party, Personal Data held by us will be one of the transferred assets; and
(h) Anyone else, only with your express consent. Further details will be given in the applicable consent wording.
Except where a recipient processes Personal Data exclusively on TiVo’s behalf, each recipient processes data according to their own privacy practices, as set out in their own privacy policies. TiVo does not claim responsibility for the processing carried out by these recipients.
4. How long do we store your Personal Data?
We will not retain your Personal Data for longer than is necessary for the purposes for which the Personal Data is processed or for legal requirements. The length of time for which we retain Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
When no longer required, we will destroy, erase or de-identify your Personal Data. Generally, the following retention periods apply: diagnostic log information used for troubleshooting purposes is retained for one hundred and eighty (180) days; usage information and TV device information is retained for thirty (30) days; analytics data, derived from viewing and usage information, is retained for three (3) years; voice command information is retained for thirty (30) days; information about the consents you have provided to us and features enabled is retained for three (3) years after your last use of your device; product improvement data is retained for five (5) years; customer support records are kept for a period of up to six (6) years starting from the date of your relevant contract.
We also have the right to suspend or terminate the Service and delete your Personal Data if you do not use the Service for a period of five (5) years.
5. What are the risks of processing and how do we keep your Personal Data secure?
TiVo is committed to protecting your Personal Data from loss. TiVo is required to meet the applicable regulatory compliance standards for data protection and to take appropriate security, organisational, personnel and technical measures relating to disclosure, access and loss. We maintain physical, electronic and procedural safeguards for the collection, storage and disclosure of Personal Data. Some of the safeguards deployed by TiVo include, but are not limited to: data encryption at transport, data encryption at rest, logged accesses, role based access, principle of least privilege (POLP), and recurring staff privacy and information security training.
In the course of provision of your Personal Data to us, your Personal Data will be transferred over the internet. Although we make every effort to protect your Personal Data, the transmission of information over the internet is not completely secure. Due to the design of the internet, ever-changing technology and other factors outside of our control, TiVo cannot guarantee (despite having in place appropriate security, organizational and technical measures) that communications between you, or third parties, and our servers will be free from unauthorized access by other third parties or that we will not be subject to security breaches. As such, you acknowledge and accept that we cannot guarantee the security of your Personal Data transmitted to our website or through our services, and that any usage or transmission of your Personal Data is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features designed to prevent unauthorised access to it.
6. Where do we transfer your Personal Data?
TiVo data is managed from offices in several countries and your Personal Data may be transferred to any of these jurisdictions. Your Personal Data may be used, stored and/or accessed by staff operating outside your country, including in the United States and India. Additionally, further details on the parties to which your Personal Data may be disclosed are set out in section 3.
Whenever TiVo transfers Personal Data to an entity in a country outside of your country, we will take appropriate measures to ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection. These measures may include (where applicable) but are not limited to the following:
(a) ensuring that there is an applicable adequacy decision (for example by the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA), which means that the recipient country is deemed to provide adequate protection for such Personal Data under applicable law; or
(b) where we have in place standard contractual clauses with the recipient which have been approved by the appropriate authority or body (for example, the UK Government for transfers out of the UK or the European Commission for transfers out of the EEA). These contractual clauses include certain safeguards to protect the Personal Data.
Further details on the steps we take to protect your Personal Data in these cases are available from us on request by contacting us by email at privacyrequest@xperi.com at any time.
If you are located in a country where we are required under local applicable law to obtain your consent to transfer your Personal Data outside that country, we will ask for your consent when you set up your device. By consenting, you acknowledge that the TiVo operating system is provided from a country different to the one in which you are located (which may have different data protection rules), and you agree to TiVo transferring your Personal Data outside your country. If you are shown this consent option but do not consent, you will receive a very basic version of the Service which does not include the full TiVo Service functionality. You can change your consent settings at any time by going to Settings > Legal > Consent Settings. The change will take effect from the point at which you amend your consent settings.
7. Your Rights
You have certain rights in relation to your Personal Data, depending on the applicable data protection and privacy laws. If you would like further information in relation to these or would like to exercise any of them, please contact our data protection officer via the following email address at any time: privacyrequest@xperi.com. You have the following rights and may send to us a request for exercising any of these rights:
(a) Right of access: You have a right of access to any Personal Data we hold about you. You can ask us for a copy of your Personal Data, confirmation as to whether your Personal Data is being used by us, details about how and why it is being used and details of the safeguards which are in place if we transfer your information outside your country/region.
(b) Right to rectify and update (correct or complete) your information: You have a right to request a rectification and an update to any of your Personal Data which is out of date or incorrect.
(c) Right to erase/delete your information: You have a right to ask us to delete any Personal Data which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your deletion request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are, using the contact details set out at the start of this Privacy Policy.
Please note that when you carry out a factory reset of your device, this will merely restore your device to its original settings. It will not delete all of the Personal Data that we have previously collected about your use of the device, and we will not treat it as a request to delete this Personal Data. If you wish to request that we delete your Personal Data, please contact privacyrequest@xperi.com or make a request at https://xperi.com/data-privacy-consumer-rights-request/.
(d) Right to restrict the processing and use of your information: You have a right to ask us to restrict the way that we process your Personal Data in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us using the details set out at the start of this Privacy Policy.
We will pass your request onto other recipients of your Personal Data unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details set out at the start of this Privacy Policy.
(e) Right to stop direct marketing: If applicable to your use of the device and the consent you provided to us, you have a right to ask us to stop using your Personal Data for direct marketing purposes. If you exercise this right, we will stop using your Personal Data for this purpose.
(f) Right to data portability: You have a right to ask us to provide your Personal Data to you or a third-party provider of services.
This right only applies where we use your Personal Data on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means.
(g) Right to object: You have a right to ask us to consider any valid objections which you have to our use of your Personal Data where we process your Personal Data on the basis of our or another person's legitimate interest.
(h) Right to withdraw your consent: You have a right to withdraw any consent that you have given us. You can withdraw your consent for certain processing activities described in section 2 of this Privacy Policy at any time by going to Settings > Legal > Consent Settings or, for personalised advertising, Settings > Legal > Personalised Advertising. For any other consent, you can contact us using the details set out at the start of this Privacy Policy. Please note that this does not affect our processing of your Personal Data prior to the withdrawal of your consent.
(i) Right to give instructions for after your death (if you are located in France): You have the right to provide instructions on the use (retention, erasure and communication) of your Personal Data after your death. These instructions can be general or specific. You can amend or revoke these instructions at any time.
(j) Right to request compensation (if you are located in Serbia): You have the right to request compensation for any damage arising from the unlawful processing of your Personal Data.
As we will need to verify your identity to fulfill these requests, please fill out the online form at https://xperi.com/data-privacy-consumer-rights-request/or send an email to privacyrequest@xperi.com to verify your identity. After we verify your identity, we will respond to your request as soon as reasonably possible and within the required one-month period (or any permitted extension period beyond this). You will receive confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request. Please note that, in any event, certain Personal Data may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
8. Children
You must be at least 18, or the age of majority in your country (where this is higher) to use the Service. The Service is not directed to children (under the age of 18 or the age of majority in your country where this is higher) and we do not knowingly collect Personal Data from such children.
If we learn that we have inadvertently gathered Personal Data from a child under 18 (or the age of majority where this is higher), we will remove that information from our records as soon as possible.
If you are a parent of a child under age 18 (or the age of majority in your country where this is higher) and become aware that your child has provided Personal Data to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights.
9. Third-party apps and services
Amongst other features, our Service enables access to apps and services that are not operated by us. This Privacy Policy only applies to the Personal Data that we collect or which we receive from third party sources, and we cannot be responsible for Personal Data about you that is collected and stored by third parties whose apps or services you access via our Service. These third-party apps and services have their own terms and conditions and privacy policies, and you should read these carefully before you submit any Personal Data to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party apps or services, or their terms and conditions or policies.
10. Changes to this Privacy Policy
TiVo’s business changes constantly and our Privacy Policy will change also. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you via visual indications on the Service. You should check our privacy policy frequently to see recent changes on a regular basis.
11. Further questions and how to make a complaint
Any questions that you have concerning this Privacy Policy or TiVo’s collection and use of Personal Data should be addressed to TiVo’s data protection officer, who can be contacted at privacyrequest@xperi.com. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
You may also be entitled to make a complaint to the data protection regulator in the country where you are located (including the ICO for the UK, the regulatory authority for your EEA country set out at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
TiVo Company Information: English
Effective June 3rd 2024
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This TiVo Smart TV Service (the "Service") is operated and provided to you by:
Effective May 28th 2024 to June 3rd 2024
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This TiVo Smart TV Service (the "Service") is operated and provided to you by:
Effective May 24th 2024 to May 28th 2024
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This TiVo Smart TV Service (the "Service") is operated and provided to you by:
Effective May 16th 2024 to May 24th 2024
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- Rebecca Marquez is authorized to represent TiVo Platform Technologies LLC
- TiVo Platform Technologies LLC was incorporated in Delaware and the incorporation / company number is 7378901
TiVo Voice Commands Consent Eng
Effective June 3rd 2024
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Effective May 24th 2024 to June 3rd 2024
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Effective May 17th 2024 to May 24th 2024
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Effective May 16th 2024 to May 17th 2024
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TiVo HbbTV consent Eng
Effective May 24th 2024
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Effective May 17th 2024 to May 24th 2024
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Effective May 16th 2024 to May 17th 2024
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Content and Offers on TiVo: English
Effective June 3rd 2024
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- 	
- Apps: You can manage the order of the different apps you see on the home screen by holding down the “OK” when an app is highlighted. Additionally, the “Manage Apps” screen which is accessible from a button at the end of the “My Apps” carousel allows you to control the recommendations presented by an individual content provider. This means that you can “disable” a certain app and you will no longer be shown recommendations that are only chosen from this individual content provider. If you “disable” a certain app, the app will also no longer be shown on the Home screen in the “My Apps” carousel or as an option on the Content Details screen. 	
- Content: You can use the “+ WATCHLIST” feature on the Content Details screen to add a particular content asset to the individualized Watchlist. This means that you can choose e.g. a certain movie from a carousel and add it to your Watchlist via the Content Details screen of the movie. The Watchlist with your favourite movies, series etc. can be entered from the main menu. You can also use the thumbs-down rating feature in a Content Details screen to remove a particular content asset from displaying in the content recommendations. This means that a certain movie, for example, is no longer shown to you in the carousels of the different screens. 	
- DVB channels: Customization options are available via the “channel list”.
Effective May 24th 2024 to June 3rd 2024
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- Apps: You can manage the order of the different apps you see on the home screen by holding down the “OK” when an app is highlighted. Additionally, the “Manage Apps” screen which is accessible from a button at the end of the “My Apps” carousel allows you to control the recommendations presented by an individual content provider. This means that you can “disable” a certain app and you will no longer be shown recommendations that are only chosen from this individual content provider. If you “disable” a certain app, the app will also no longer be shown on the Home screen in the “My Apps” carousel or as an option on the Content Details screen.
- Content: You can use the “+ WATCHLIST” feature on the Content Details screen to add a particular content asset to the individualized Watchlist. This means that you can choose e.g. a certain movie from a carousel and add it to your Watchlist via the Content Details screen of the movie. The Watchlist with your favourite movies, series etc. can be entered from the main menu. You can also use the thumbs-down rating feature in a Content Details screen to remove a particular content asset from displaying in the content recommendations. This means that a certain movie, for example, is no longer shown to you in the carousels of the different screens.
- DVB channels: Customization options are available via the “channel list”.
Effective May 16th 2024 to May 24th 2024
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Content and Offers on TiVo
Which apps can you find on TiVo?
Which criteria are used for the arrangement of the different apps?
What kind of carousels do I see and how are they sorted?
Which content do I find on TiVo?
What other screens can be found on TiVo and how are they organised?
How do I find certain content and how is the order of my search results decided?
How does TiVo decide in which order to display TV channels/programmes?
How can you influence the order of the apps, channels and the content shown to you?
- Apps: You can manage the order of the different apps you see on the home screen by holding down the “OK” when an app is highlighted. Additionally, the “Manage Apps” screen which is accessible from a button at the end of the “My Apps” carousel allows you to control the recommendations presented by an individual content provider. This means that you can “disable” a certain app and you will no longer be shown recommendations that are only chosen from this individual content provider. If you “disable” a certain app, the app will also no longer be shown on the Home screen in the “My Apps” carousel or as an option on the Content Details screen.
- Content: You can use the “+ WATCHLIST” feature on the Content Details screen to add a particular content asset to the individualized Watchlist. This means that you can choose e.g. a certain movie from a carousel and add it to your Watchlist via the Content Details screen of the movie. The Watchlist with your favourite movies, series etc. can be entered from the main menu. You can also use the thumbs-down rating feature in a Content Details screen to remove a particular content asset from displaying in the content recommendations. This means that a certain movie, for example, is no longer shown to you in the carousels of the different screens.
- DVB channels: Customization options are available via the “channel list”.
Does TiVo make any changes to the content that is shown to you?
TiVo OS Privacy Policy: German
Effective May 31st 2024
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(und Verweise auf „Sie“ beziehen sich auf jeden der oben genannten Fälle).
Wir sammeln die folgenden Kategorien personenbezogener Daten in Verbindung mit Ihrer Nutzung des Dienstes und Ihren Fernsehers:
Zweck für die Verarbeitung Personenbezogener Daten | Kategorien verarbeiteter Personenbezogener Daten | Rechtsgrundlage für die Verarbeitung (sofern anwendbar) |
Um Ihnen unseren Dienst anbieten zu können. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Erforderlich zur Erfüllung eines Vertrags mit Ihnen (unsere allgemeinen Geschäftsbedingungen) |
Analyse und Serviceleistung. Wir verarbeiten personenbezogene Daten, um: - zu analysieren, wie unser Dienst typischerweise genutzt wird; - um Probleme mit dem Dienst zu identifizieren; - zu helfen, ihn zu warten; - besser zu verstehen, wie er verbessert werden kann, wie z.B. neue Features und Funktionalitäten; und - sicherzustellen, dass die Systeme und Prozesse, die wir die wir zur Bereitstellung unseres Dienstes nutzen, ordnungsgemäß funktionieren und sicher sind. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Unser berechtigtes Interesse, die Nutzung unseres Dienstes zu analysieren, um seine Effektivität und Eignung besser zu verstehen, seinen Betrieb aufrechtzuerhalten und zu verbessern, neue Merkmale und Funktionen für den Dienst zu entwickeln und seine Sicherheit und Integrität sicherzustellen. |
Personalisierte Ansicht. Wir erheben Ihre Personenbezogenen Daten unter Verwendung automatischer Verarbeitungstechniken wie automatische Inhaltserkennung, um ein besseres Bild von Ihren Interessen zu erhalten (insbesondere welche TV-Inhalte Ihnen gefallen könnten), damit wir Ihnen relevantere personalisierte Inhalte und Empfehlungen für unseren Dienst zur Verfügung stellen können. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Ihre Einwilligung. Wenn Sie nicht einwilligen, werden Sie nur eine eingeschränkte Nutzererfahrung erhalten, einschließlich des Verlusts der Suchfunktion, personalisierten Empfehlungen und der Sprachsteuerungs-Funktion. Sie erhalten weiterhin Inhaltsempfehlungen, diese sind jedoch allgemein und nicht personalisiert auf Ihren Haushalt zugeschnitten. |
Personalisierte Werbung. Wir oder dritte Werbepartner, die in unserem Auftrag handeln, verwenden Personenbezogene Daten, um: - Werbung unter Verwendung automatisierter Entscheidungsfindung anzuzeigen (oder die Anzeige von Werbung zu veranlassen), basierend auf Ihrem Nutzungsverhalten, Ihren Interessen (oder angenommenen Interessen) und Präferenzen; und - Anzeigenmessung durchzuführen, durch Identifizierung der Anzeigen, die Ihnen angezeigt werden, und wie Sie mit diesen Anzeigen interagieren. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung | Ihre Einwilligung (eingeholt über das Einwilligungsmanagement-Tool, auf das Sie über Einstellungen> Rechtliches > Personalisierte Werbung zugreifen können). Sie können auch die individuelle Werbe-ID zurücksetzen, die Ihrem Gerät zugewiesen wurde, über Einstellungen > Rechtliches > Werbe-ID. Wenn Sie nicht einwilligen, erhalten Sie weiterhin nicht-personalisierte Werbung. |
Nicht-personalisierte Werbung. Wir oder dritte Werbepartner, die in unserem Auftrag handeln, verwenden personenbezogene Daten, um: - generische Werbung über unseren Dienst anzuzeigen, die nicht speziell auf Sie oder Ihren Haushalt ausgerichtet ist Haushalt - Anzeigenmessung durchzuführen, durch Identifizierung der Anzeigen, die Ihnen angezeigt werden, und wie Sie mit diesen Anzeigen interagieren. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung | Unser berechtigtes Interesse an der Finanzierung des Dienstes durch den Verkauf von Werbeflächen, die mit nicht zielgerichteter Werbung befüllt werden, wenn Sie nicht in den Erhalt personalisierter Werbung eingewilligt haben. |
Sprachgesteuerte Dienste. Wir verarbeiten personenbezogene Daten, um: - den Sprachbefehl auszuführen (z. B. eine Suche oder einen TV-Steuerungsbefehl einzuleiten, den Sie über den Sprachsteuerungsdienst anfordern); und - die Suchergebnisse und Empfehlungen zu personalisieren, die Ihnen nach einer Sprachsuche angezeigt werden. | Informationen zum Fernsehgerät Informationen zur Sprachsteuerung Informationen zur Ansicht und Nutzung | Ihre Einwilligung. Wenn Sie Ihre Einwilligung sowohl für Sprachsteuerung als auch für die Personalisierte Ansicht nicht erteilen, werden die Sprachfunktion und die Sprachtaste auf der Fernbedienung deaktiviert. |
Zuschauerinformationsdienste. Wir verwenden Tracking-Technologien (einschließlich Technologien zur automatischen Erkennung von Inhalten), um ein Zuschauerprofil darüber zu erstellen, was Sie sich ansehen, wann Sie es sich ansehen und wie lange Sie es ansehen und wie Sie den Dienst nutzen und darin navigieren. Dieses Zuschauerprofil können wir an Dritte lizenzieren, damit diese es nutzen können, um gezielte Werbung zu schalten, Ihren Fernsehverlauf und Ihre Nutzung des Fernsehens zu analysieren und den Erfolg ihrer Werbekampagnen zu planen und zu messen. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Ihre Einwilligung. |
HbbTV. TiVo verarbeitet selbst keine Daten, die sich auf Ihre Nutzung von HbbTV beziehen, sondern gibt dem jeweiligen Sender die Möglichkeit, dies zu tun. | Informationen zum Fernsehgerät Standort-Informationen | Ihre Einwilligung. Wenn Sie nicht einwilligen, erhalten Sie keinen Zugang zu den HbbTV-Anwendungen über die Rote Taste auf Ihrer Fernbedienung, und die Sender werden nicht in der Lage sein, Ihr Programm nicht in der Lage sein, Ihre Nutzung der entsprechenden Kanäle mit diesen zusätzlichen interaktiven Anwendungen zu erweitern. |
Automatische Software-Updates und Modifikationen. Wir verarbeiten personenbezogene Daten, um die automatische Installation von Software-Updates und Modifikationen auf Ihrem Fernseher zu ermöglichen. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen | Ihre Einwilligung. |
Recht und Schaden. Wir verwenden personenbezogene Daten, um: - auf Anfragen von Strafverfolgungsbehörden zu reagieren und soweit dies durch geltendes Recht, Gerichtsbeschluss oder staatliche Untersuchungen vorgeschrieben ist; - um die Sicherheit von Personen zu schützen; - um Betrug, Sicherheits- oder technische Probleme aufzuklären; oder - zum Schutz unserer Rechte oder unserer Eigentums oder der Rechte oder des Eigentums unserer Nutzer (soweit gesetzlich zulässig). | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Erforderlich zur Erfüllung einer gesetzlichen Verpflichtung, der wir unterliegen. Erforderlich, um die lebenswichtigen Interessen von Ihnen oder einer anderen Person zu schützen. Unser berechtigtes Interesse, unser Unternehmen in Übereinstimmung mit den geltenden vertraglichen, behördlichen und/oder gesetzlichen Anforderungen zu betreiben. Unser berechtigtes Interesse, unser Unternehmen im Rahmen von Ermittlungen, behördlichen Untersuchungen, Rechtsstreitigkeiten oder anderen Auseinandersetzungen zu schützen. Unser berechtigtes Interesse zu Verhinderung und Bekämpfung von Betrug, Verstößen gegen unsere Geschäftsbedingungen oder andere schädigende oder illegale Aktivitäten. |
Unternehmensübertragungen. Wenn wir an einer Insolvenz, Fusion, Übernahme, Umstrukturierung oder einem Verkauf von Vermögenswerten beteiligt sind, können Ihre persönlichen Daten im Rahmen einer solchen Transaktion verkauft oder übertragen werden. In diesem Zusammenhang können wir auch Informationen über Sie an unsere verbundenen Unternehmen in diesem Zusammenhang weitergeben. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Unser berechtigtes Interesse, das betreffende Verfahren oder die Transaktion, die den Anlass für die Geschäftsübertragung darstellt, durchzuführen |
Interne Verwaltungszwecke. Zum Beispiel, Unternehmensstrategie, Compliance, Prüfung und Überwachung, Forschung und Entwicklung und Qualitätssicherung. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Unser berechtigtes Interesse an der Durchführung der administrativen Zwecke zur Förderung unseres Unternehmens |
automatische Erkennung von Inhalten, Samba TV, Inc., erlauben, auf Informationen über Ihr
Sehverhalten auf dem Dienst zuzugreifen (einschließlich dessen, was Sie sich ansehen, wann Sie es sich ansehen und wie lange), um sie in Verbindung mit den verschiedenen in Abschnitt 2 oben genannten Zwecken zu verwenden, in dem Umfang, in dem Sie diesen zustimmen.
Da wir Ihre Identität überprüfen müssen, um diese Anträge zu bearbeiten, füllen Sie bitte das Online-Formular unter https://xperi.com/data-privacy-consumer-rights-request/or aus und senden Sie eine E-Mail an privacyrequest@xperi.com, um Ihre Identität zu überprüfen. Nachdem wir Ihre Identität überprüft haben, werden wir Ihre Anfrage so schnell wie möglich und innerhalb der vorgeschriebenen Frist von einem Monat (oder einer darüberhinausgehenden zulässigen Verlängerungsfrist) beantworten. Sie erhalten per E-Mail entweder eine Bestätigung über die Erledigung Ihrer Anfrage oder eine Antwort mit den von Ihnen angeforderten Daten. Wenn wir Ihre Identität nicht überprüfen können, sind wir nicht in der Lage, Ihre Anfrage zu bearbeiten. Bitte beachten Sie, dass bestimmte personenbezogene Daten unter bestimmten Umständen von solchen Anfragen ausgenommen werden können, z. B. wenn wir die Daten weiterverwenden müssen, um unseren eigenen rechtlichen Verpflichtungen nachzukommen oder um Rechtsansprüche zu begründen, auszuüben oder zu verteidigen.
Effective May 16th 2024 to May 31st 2024
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Zuletzt aktualisiert: Januar 2024
ÜBERBLICK: DIE WICHTIGSTEN INFORMATIONEN, DIE SIE KENNEN SOLLTEN
(A) Wer wir sind und was wir tun: Wir sind TiVo Platform Technologies LLC („TiVo“, „wir“, „unser“ oder „uns“), ein in Kalifornien, USA, 2190 Gold Street, San Jose, CA 95002, eingetragenes Unternehmen. Wir sind der Anbieter des TiVo-Betriebssystems (der „Dienst“) auf Ihrem Smart-TV-Gerät (Ihr „Fernseher“ oder „Gerät“). Wir verarbeiten Ihre personenbezogenen Daten, die wir von Ihnen erheben, als Verantwortlicher.
- in der EU durch DTS International Services GmbH, Maximiliansplatz 22, 80333 München, Deutschland;
- und im Vereinigten Königreich durch Rovi Europe Limited, 6th floor One London Wall, London EC2Y 5EB, Vereinigtes Königreich.
(B) Unsere Werte und der Zweck dieser Hinweise: Wir legen Wert auf Ihre Privatsphäre. Wir möchten Ihnen gegenüber transparent sein, was die Erfassung und Nutzung persönlicher Informationen und persönlich identifizierbare Informationen (zusammen „personenbezogene Daten“) über Sie im Zusammenhang mit Ihrer Nutzung des Dienstes betrifft.. Diese personenbezogenen Daten werden wie in diesen Hinweisen (die „Datenschutzhinweise“) beschrieben verarbeitet, die erläutern, wer wir sind, wie wir personenbezogene Daten über Sie sammeln, weitergeben und verwenden und wie Sie Ihre Datenschutzrechte ausüben können.
2. Personen, die sich mit Anfragen bezüglich des Dienstes an uns wenden,
(und Verweise auf „Sie“ beziehen sich auf jeden der oben genannten Fälle).
2. Wie verwenden wir die von uns erhaltenen personenbezogenen Daten und auf welcher Rechtsgrundlage?
3. Wie und warum geben wir Ihre personenbezogenen Daten an andere weiter?
4. Wie lange speichern wir Ihre personenbezogenen Daten?
5. Was sind die Risiken und wie schützen wir Ihre personenbezogenen Daten?
6. Wohin übermitteln wir Ihre personenbezogenen Daten?
7. Ihre Rechte
8. Kinder
9. Anwendungen und Dienste von Drittanbietern;
10. Änderungen dieser Datenschutzhinweise
11. Weitere Fragen und wie Sie eine Beschwerde einreichen können.
DIE DETAILS – DIE AUSFÜHRLICHEREN INFORMATIONEN, DIE SIE LESEN SOLLTEN
1. Welche personenbezogenen Daten sammeln wir und wie erhalten wir sie?
Wir sammeln die folgenden Kategorien personenbezogener Daten in Verbindung mit Ihrer Nutzung des Dienstes und Ihren Fernsehers:
- Informationen zum TV-Gerät: Ihr Gerätemodell, Betriebssystem, eindeutige Gerätekennungen, MAC-Adresse, IP-Adresse, Audio- und Videoeinstellungen, Netzwerkverbindung und andere TV-Verbindungsinformationen.
- Standortinformationen: Details über das Land/die Region, in dem/der Sie Ihr Gerät benutzen, abgeleitet von Ihrer IP-Adresse, die Kanäle, auf die Ihr Fernsehgerät zugreifen kann, oder alle Informationen, die Sie uns direkt übermitteln, wie z. B. die Wahl Ihrer Region oder Ihre Postleitzahl.
- Log-Informationen: Diagnostische und technische Informationen über Ihre Nutzung des Fernsehgeräts, Einzelheiten darüber, wann und wie lange Sie den Dienst oder eine Funktion des Fernsehgeräts genutzt haben, Einzelheiten über Ihre Suchvorgänge im Dienst, Protokollinformationen über Fehler oder Probleme mit Ihrem Fernsehgerät oder dem Dienst, Ihre ausgewählte Sprache, eindeutige Werbe-IDs, die wir Ihnen zuordnen und Einzelheiten dazu, ob Sie Ihre Zustimmung zu bestimmten Verarbeitungen gegeben haben.
- Informationen zum Ansehen und zur Nutzung: Details zu den Kanälen, Programmen und Werbungen, die Sie sich ansehen, und zu den Apps, die Sie auf Ihrem Gerät verwenden, einschließlich der Zeiten und der Dauer Ihrer Betrachtung und wie Sie Programme oder Funktionen des Dienstes bewerten.
- Informationen zur Sprachsteuerung: Falls die Sprachfunktion auf Ihrem Gerät unterstützt wird, Aufzeichnungen Ihrer Stimme, wenn Sie die Sprachsteuerungsfunktion nutzen sowie Texttranskripte dieser Aufnahmen. Bei einigen Produkten wird ein „Weckwort“ oder ein Wort zur Fernaktivierung verarbeitet und zur Ausführung der Sprachsteuerung verwendet.
- Business Intelligence-Daten: TV-Geräte- und Herstellungsinformationen sowie Daten zur Bestimmung der aktivierten Merkmale und Funktionen, einschließlich aktivierter Merkmale und Anrufe beim Dienst, Verkaufsförderungsaktivitäten, Finanzberichte.
- Informationen zum Kundensupport: Gegebenenfalls Name und Kontaktinformationen (einschließlich E-Mail-Adresse, Privatanschrift oder Telefonnummer), die Sie bei der Kontaktaufnahme mit unserem Kundenservice angeben, Aufzeichnungen von Kundenanrufen und E-Mail-Protokollen sowie zugehörige Support-/Antwort-Tickets.
- Automatisch, wenn Sie Ihr Fernsehgerät und/oder den Dienst nutzen;
- Von Ihnen, etwa wenn Sie uns oder in unserem Namen handelnde Kundendienstmitarbeiter bezüglich des Dienstes kontaktieren oder wenn Sie Informationen über Ihr Fernsehgerät und/oder den Dienst übermitteln;
und/oder - von Dritten, mit denen wir zusammenarbeiten, z. B. von Partnern, die zum Zwecke der Datenanreicherung eingesetzt werden, sofern diese personenbezogenen Daten in Übereinstimmung mit den Datenschutzgesetzen erhoben werden.
Zweck für die Verarbeitung Personenbezogener Daten | Kategorien verarbeiteter Personenbezogener Daten | Rechtsgrundlage für die Verarbeitung (sofern anwendbar) |
Um Ihnen unseren Dienst anbieten zu können. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Erforderlich zur Erfüllung eines Vertrags mit Ihnen (unsere allgemeinen Geschäftsbedingungen) |
Analyse und Serviceleistung. Wir verarbeiten personenbezogene Daten, um:
| Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Unser berechtigtes Interesse, die Nutzung unseres Dienstes zu analysieren, um seine Effektivität und Eignung besser zu verstehen, seinen Betrieb aufrechtzuerhalten und zu verbessern, neue Merkmale und Funktionen für den Dienst zu entwickeln und seine Sicherheit und Integrität sicherzustellen. |
Personalisierte Ansicht. Wir erheben Ihre Personenbezogenen Daten unter Verwendung automatischer Verarbeitungstechniken wie automatische Inhaltserkennung, um ein besseres Bild von Ihren Interessen zu erhalten (insbesondere welche TV-Inhalte Ihnen gefallen könnten), damit wir Ihnen relevantere personalisierte Inhalte und Empfehlungen für unseren Dienst zur Verfügung stellen können. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Ihre Einwilligung. Wenn Sie nicht einwilligen, werden Sie nur eine eingeschränkte Nutzererfahrung erhalten, einschließlich des Verlusts der Suchfunktion, personalisierten Empfehlungen und der Sprachsteuerungs-Funktion. Sie erhalten weiterhin Inhaltsempfehlungen, diese sind jedoch allgemein und nicht personalisiert auf Ihren Haushalt zugeschnitten. |
Personalisierte Werbung. Wir oder dritte Werbepartner, die in unserem Auftrag handeln, verwenden Personenbezogene Daten, um:
| Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung | Ihre Einwilligung (eingeholt über das Einwilligungsmanagement-Tool, auf das Sie über Einstellungen> Rechtliches > Personalisierte Werbung zugreifen können). Sie können auch die individuelle Werbe-ID zurücksetzen, die Ihrem Gerät zugewiesen wurde, über Einstellungen > Rechtliches > Werbe-ID. Wenn Sie nicht einwilligen, erhalten Sie weiterhin nicht-personalisierte Werbung. |
Nicht-personalisierte Werbung. Wir oder dritte Werbepartner, die in unserem Auftrag handeln, verwenden personenbezogene Daten, um:
| Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung | Unser berechtigtes Interesse an der Finanzierung des Dienstes durch den Verkauf von Werbeflächen, die mit nicht zielgerichteter Werbung befüllt werden, wenn Sie nicht in den Erhalt personalisierter Werbung eingewilligt haben. |
Sprachgesteuerte Dienste. Wir verarbeiten personenbezogene Daten, um:
und
| Informationen zum Fernsehgerät Informationen zur Sprachsteuerung Informationen zur Ansicht und Nutzung | Ihre Einwilligung. Wenn Sie Ihre Einwilligung sowohl für Sprachsteuerung als auch für die Personalisierte Ansicht nicht erteilen, werden die Sprachfunktion und die Sprachtaste auf der Fernbedienung deaktiviert. |
Zuschauerinformationsdienste. Wir verwenden Tracking-Technologien (einschließlich Technologien zur automatischen Erkennung von Inhalten), um ein Zuschauerprofil darüber zu erstellen, was Sie sich ansehen, wann Sie es sich ansehen und wie lange Sie es ansehen und wie Sie den Dienst nutzen und darin navigieren. Dieses Zuschauerprofil können wir an Dritte lizenzieren, damit diese es nutzen können, um gezielte Werbung zu schalten, Ihren Fernsehverlauf und Ihre Nutzung des Fernsehens zu analysieren und den Erfolg ihrer Werbekampagnen zu planen und zu messen. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten | Ihre Einwilligung. |
HbbTV. TiVo verarbeitet selbst keine Daten, die sich auf Ihre Nutzung von HbbTV beziehen, sondern gibt dem jeweiligen Sender die Möglichkeit, dies zu tun. | Informationen zum Fernsehgerät Standort-Informationen | Ihre Einwilligung. Wenn Sie nicht einwilligen, erhalten Sie keinen Zugang zu den HbbTV-Anwendungen über die Rote Taste auf Ihrer Fernbedienung, und die Sender werden nicht in der Lage sein, Ihr Programm nicht in der Lage sein, Ihre Nutzung der entsprechenden Kanäle mit diesen zusätzlichen interaktiven Anwendungen zu erweitern. |
Automatische Software-Updates und Modifikationen. Wir verarbeiten personenbezogene Daten, um die automatische Installation von Software-Updates und Modifikationen auf Ihrem Fernseher zu ermöglichen. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen | Ihre Einwilligung. |
Recht und Schaden. Wir verwenden personenbezogene Daten, um:
Nichts in diesen Datenschutzhinweisen ist dazu gedacht, rechtliche Verteidigungsmöglichkeiten oder Einwände einzuschränken, die Sie gegen die Aufforderung einer dritten Partei (einschließlich einer Regierung) zur Offenlegung Ihrer Daten erheben können. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Erforderlich zur Erfüllung einer gesetzlichen Verpflichtung, der wir unterliegen. Erforderlich, um die lebenswichtigen Interessen von Ihnen oder einer anderen Person zu schützen. Unser berechtigtes Interesse, unser Unternehmen in Übereinstimmung mit den geltenden vertraglichen, behördlichen und/oder gesetzlichen Anforderungen zu betreiben. Unser berechtigtes Interesse, unser Unternehmen im Rahmen von Ermittlungen, behördlichen Untersuchungen, Rechtsstreitigkeiten oder anderen Auseinandersetzungen zu schützen. Unser berechtigtes Interesse zu Verhinderung und Bekämpfung von Betrug, Verstößen gegen unsere Geschäftsbedingungen oder andere schädigende oder illegale Aktivitäten. |
Unternehmensübertragungen. Wenn wir an einer Insolvenz, Fusion, Übernahme, Umstrukturierung oder einem Verkauf von Vermögenswerten beteiligt sind, können Ihre persönlichen Daten im Rahmen einer solchen Transaktion verkauft oder übertragen werden. In diesem Zusammenhang können wir auch Informationen über Sie an unsere verbundenen Unternehmen in diesem Zusammenhang weitergeben. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Unser berechtigtes Interesse, das betreffende Verfahren oder die Transaktion, die den Anlass für die Geschäftsübertragung darstellt, durchzuführen |
Interne Verwaltungszwecke. Zum Beispiel, Unternehmensstrategie, Compliance, Prüfung und Überwachung, Forschung und Entwicklung und Qualitätssicherung. | Informationen zum Fernsehgerät Standort-Informationen Log-Informationen Informationen zur Ansicht und Nutzung Informationen zur Sprachsteuerung Business Intelligence-Daten Informationen zum Kundensupport | Unser berechtigtes Interesse an der Durchführung der administrativen Zwecke zur Förderung unseres Unternehmens |
Wir können auch Daten über Nutzer unserer Dienste anonymisieren und aggregieren, um anonymisierte und aggregierte Statistiken und Datensätze zu erstellen, die wir dann für beliebige Zwecke verwenden können. Wir entanonymisieren solche Datensätze nicht wieder, es sei denn, dies ist gesetzlich erlaubt oder vorgeschrieben.
3. Wie und warum geben wir Ihre personenbezogenen Daten an andere weiter?
(b) Dienstanbieter: Dritte, die für uns Leistungen erbringen, zum Beispiel Cloud-Service-Anbieter wie Amazon und Google.
(c) Sender-, App- und Inhaltsanbieter: Wir teilen Fernsehgerätinformationen, Standortinformationen und Log-Informationen, damit diese Anbieter den Zugriff auf ihre Dienste oder Funktionen durch Sie über den Dienst ermöglichen können. Bitte beachten Sie auch, dass Sender- und App-Anbieter in der Lage sein können, personenbezogene Daten über Sie zu sammeln, einschließlich Informationen über Ihre Ansicht oder Ihre Nutzung ihres Dienstes, wenn Sie ihren Dienst nutzen.
Zusätzlich können bestimmte Anbieter von Apps und/oder Videoinhalten, die über den Dienst zugänglich sind (z. B. Pluto, Xumo, Rakuten), innerhalb ihrer Inhalte Werbeflächen zur Verfügung stellen (z. B. in einer Werbeunterbrechung). In diesem Zusammenhang teilen wir mit diesen Inhaltsanbietern Ihre IP-Adresse, eine eindeutige Werbe-ID, Angaben darüber, ob Sie eine Einwilligung in personalisierte Werbung über Ihr Gerät erteilt haben, und (gegebenenfalls) allgemeine Angaben darüber, wo sich die Werbefläche befindet.
(d) Werbepartner: Wir geben Ihre personenbezogenen Daten an bestimmte Werbepartner weiter, die uns bei der Bereitstellung und Messung von Werbung über unseren Dienst unterstützen. Einzelheiten zu diesen Werbepartnern finden Sie im Einwilligungsmanagement-Tool, das Sie unter Einstellungen > Rechtliches > Personalisierte Werbung aufrufen können.
(e) Partner für automatische Inhaltserkennung: Wir können unserem Partner für die automatische Erkennung von Inhalten, Samba TV, Inc., erlauben, auf Informationen über Ihr Sehverhalten auf dem Dienst zuzugreifen (einschließlich dessen, was Sie sich ansehen, wann Sie es sich ansehen und wie lange), um sie in Verbindung mit den verschiedenen in Abschnitt 2 oben genannten Zwecken zu verwenden, in dem Umfang, in dem Sie diesen zustimmen.
(f) Jede zuständige Strafverfolgungsbehörde, Aufsichtsbehörde, Regierungsbehörde, jedes Gericht oder jeder andere Dritte, wenn wir der Meinung sind, dass die Offenlegung (i) aufgrund geltender Gesetze oder Vorschriften, (ii) zur Ausübung, Begründung oder Verteidigung unserer gesetzlichen Rechte oder Pflichten, oder (iii) zum Schutz Ihrer lebenswichtigen Interessen oder der Interessen einer anderen Person erforderlich ist;
(g) An Dritte, wenn es in unserem legitimen Interesse liegt, dies zu tun, um unser Geschäft zu führen, zu erweitern und zu entwickeln: Insbesondere wenn wir ein Geschäft oder Vermögenswerte verkaufen, können wir Ihre personenbezogenen Daten an den Käufer eines solchen Geschäfts oder Vermögenswerts weitergeben. Wenn im Wesentlichen alle unsere Vermögenswerte oder die unserer Unternehmen in der Unternehmensgruppe von einem Dritten erworben werden, gehören die von uns gespeicherten personenbezogenen Daten zu den übertragenen Vermögenswerten; und
(h) Jede andere Person, nur sofern Sie Ihre ausdrückliche Einwilligung hierzu erteilt haben. Weitere Einzelheiten werden in der jeweiligen Einwilligungserklärung angegeben.
TiVo verarbeitet, verarbeitet jeder Empfänger die Daten gemäß seinen eigenen Datenschutzpraktiken,
die in seinen eigenen Datenschutzrichtlinien bzw. -hinweisen dargelegt sind. TiVo erhebt keinen Anspruch auf Verantwortung für die von diesen Empfängern durchgeführte Verarbeitung.
4. Wie lange speichern wir Ihre personenbezogenen Daten?
5. Was sind die Risiken der Verarbeitung und wie schützen wir Ihre personenbezogenen Daten?
(b) wenn wir mit dem Empfänger Standardvertragsklauseln vereinbart haben, die von einer zuständigen Behörde oder Einrichtung (zum Beispiel der britischen Regierung bei Übermittlungen aus dem Vereinigten Königreich, oder der Europäischen Kommission bei Übermittlungen aus dem EWR) genehmigt wurden. Diese Vertragsklauseln enthalten bestimmte Garantien zum Schutz der personenbezogenen Daten.
(b) Recht auf Berichtigung und Aktualisierung (Korrektur oder Vervollständigung): Sie haben das Recht, eine Berichtigung und Aktualisierung Ihrer personenbezogenen Daten zu verlangen, wenn diese veraltet oder falsch sind.
(c) Recht auf Löschung Ihrer Daten: Sie haben das Recht, von uns zu verlangen, dass wir unter bestimmten Umständen alle personenbezogenen Daten, die wir über Sie gespeichert haben, löschen. Sie können uns um weitere Informationen zu diesen besonderen Umständen bitten, indem Sie uns unter den am Anfang dieser Datenschutzhinweise angegebenen Daten kontaktieren.
Wir werden Ihren Antrag auf Löschung an andere Empfänger Ihrer personenbezogenen Daten weitergeben, es sei denn, dies ist unmöglich oder mit unverhältnismäßigem Aufwand verbunden. Sie können uns fragen, wer die Empfänger sind, indem Sie uns unter den am Anfang dieser Datenschutzhinweise angegebenen Kontaktdaten kontaktieren.
Bitte beachten Sie, dass das Zurücksetzen Ihres Geräts auf die Werkseinstellungen lediglich dazu dient, Ihr Gerät auf die ursprünglichen Einstellungen zurückzusetzen. Es werden nicht alle personenbezogenen Daten gelöscht, die wir zuvor über Ihre Nutzung des Geräts gesammelt haben, und wir werden dies nicht als Antrag auf Löschung dieser personenbezogenen Daten behandeln. Wenn Sie die Löschung Ihrer personenbezogenen Daten beantragen möchten, wenden Sie sich bitte an privacyrequest@xperi.com oder stellen Sie einen Antrag unter https://xperi.com/data-privacy-consumer-rights-request/.
(d) Recht auf Einschränkung der Verarbeitung und Nutzung: Sie haben das Recht, uns zu bitten, die Art und Weise, wie wir Ihre personenbezogenen Daten verarbeiten, unter bestimmten Umständen einzuschränken. Sie können uns um weitere Informationen zu diesen besonderen Umständen bitten, indem Sie uns unter den am Anfang dieser Datenschutzhinweise angegebenen Kontaktdaten kontaktieren.
Wir werden Ihre Anfrage an andere Empfänger Ihrer personenbezogenen Daten weiterleiten, es sei denn, dies ist unmöglich oder mit unverhältnismäßigem Aufwand verbunden. Sie können uns über die am Anfang dieser Datenschutzhinweise angegebenen Kontaktdaten nach den Empfängern fragen.
(e) Recht auf Einstellung direkten Marketings: Sofern dies auf Ihre Nutzung des Geräts und die von Ihnen erteilte Einwilligung zutrifft, haben Sie das Recht, von uns zu verlangen, dass wir die Verwendung Ihrer personenbezogenen Daten für Direktmarketingzwecke einstellen. Wenn Sie von diesem Recht Gebrauch machen, werden wir die Verwendung Ihrer personenbezogenen Daten für diesen Zweck einstellen.
(f) Recht auf Datenübertragbarkeit: Sie haben das Recht, von uns zu verlangen, dass wir Ihre personenbezogenen Daten an Sie oder an einen Drittanbieter von Dienstleistungen weitergeben.
Dieses Recht gilt nur dann, wenn wir Ihre personenbezogenen Daten auf der Grundlage Ihrer Einwilligung oder zur Erfüllung eines Vertrags verwenden und wenn die Verwendung Ihrer Daten durch automatisierte Mittel erfolgt.
(g) Recht auf Widerspruch: Sie haben das Recht, uns aufzufordern, Ihre berechtigten Einwände gegen die Verwendung Ihrer personenbezogenen Daten durch uns zu prüfen, wenn wir Ihre personenbezogenen Daten auf der Grundlage unserer berechtigten Interessen oder der Interessen einer anderen Person verarbeiten.
(h) Recht auf Widerruf Ihrer Einwilligung: Sie haben das Recht, eine von Ihnen erteilte Einwilligung zu widerrufen. Sie können Ihre Einwilligung für bestimmte Verarbeitungstätigkeiten, die in Abschnitt 2 dieser Datenschutzhinweise beschrieben sind, jederzeit widerrufen, indem Sie dies unter Einstellungen > Rechtliches > Einwilligungseinstellungen auswählen oder für personalisierte Werbung, unter Einstellungen > Rechtliches > personalisierte Werbung. Für alle anderen Einwilligungen können Sie veranlassen, indem Sie uns unter den am Anfang dieser Datenschutzhinweise angegebenen Kontaktdaten kontaktieren. Bitte beachten Sie, dass dies keine Auswirkungen auf unsere Verarbeitung ihrer personenbezogenen Daten vor dem Widerruf Ihrer Einwilligung hat.
(i) Recht, Anweisungen für die Zeit nach Ihrem Tod zu erteilen (wenn Sie in Frankreich wohnen): Sie haben das Recht, Anweisungen über die Verwendung (Aufbewahrung, Löschung und Weitergabe) Ihrer personenbezogenen Daten nach Ihrem Tod zu erteilen. Diese Anweisungen können allgemein oder spezifisch sein. Sie können diese Anweisungen jederzeit ändern oder widerrufen.
(j) Recht auf Entschädigung (wenn Sie sich in Serbien befinden): Sie haben das Recht, Schadenersatz für Schäden zu verlangen, die durch die unrechtmäßige Verarbeitung Ihrer personenbezogenen Daten entstanden sind.
TiVo Company Information: German
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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TiVo Voice Commands Consent DE
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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TiVo Personalized Viewing Consent DE
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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Hierzu analysieren TiVo und Samba TV, welche Inhalte Sie bereits gesehen haben und wie Sie den Service und das TV-Gerät nutzen, und empfehen Ihnen Inhalte, die Sie interessieren könnten.
TiVo Viewership Information Consent DE
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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TiVo und Samba TV verwenden Tracking-Technologien (einschließlich Technologien zur automatischen Erkennung von Inhalten), um ein Profil Ihrer Zuschauergewohnheiten (und insbesondere davon, was Sie sich wann und wie lange ansehen) sowie davon zu erstellen, wie Sie Ihr TV-Gerät und den TiVo-Service nutzen und dort navigieren. Ihre Einwilligung vorausgesetzt, sind TiVo und Samba berechtigt, diese Daten an Dritte zu lizensieren, damit diese die Daten auch für gezielte Werbung, die Analyse Ihres Fernsehverhaltens und Ihrer Nutzung des Fernsehers und des Dienstes sowie für die Planung und Messung des Erfolgs ihrer Werbekampagnen verwenden können.
Sofern Sie keine Einwilligung zu den Viewing Information Services erteilen, wie oben beschrieben, ist TiVo aber ungeachtet dessen berechtigt, Ihre Nutzung des TV-Geräts und die von Ihnen angesehenen Inhalte für andere Zwecke wie beispielsweise solche, die auf diesem Bildschirm zur Einwilligungserklärung (soweit Sie Ihre Einwilligung erteilen) oder wie anderweitig im Datenschutzhinweisen von TiVo angegeben, zu analysieren.
TiVo HbbTV Consent DE
Effective May 16th 2024
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Wenn Sie Ihre Einwilligung erteilen, ermöglicht TiVo Ihnen Zugang zu von Broadcastern bereitgestellten HbbTV-Anwendungen (wo verfügbar). Diese Anwendungen ermöglichen es dem entsprechenden Broadcaster, auf Ihre Daten zuzugreifen, einschließlich Informationen über Zuschauerzahlen und begrenzten Zugriff auf Geräteinformationen.
Sobald Sie Ihre Einwilligung erteilt haben, können Sie Ihre Datenschutzpräferenzen jederzeit aktualisieren und sie jederzeit in den Einstellungen widerrufen (was ab diesem Zeitpunkt in Kraft treten wird). Hierzu wählen Sie „Einstellungen > Rechtliche Hinweise > Einwilligungseinstellungen“ aus.
TiVo Automatic Software Consent DE
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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Content and Offers on TiVo: German
Effective June 6th 2024
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Effective May 16th 2024 to June 6th 2024
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Inhalte und Angebote auf TiVo
Welche Apps finden Sie auf TiVo?
Nach welchen Kriterien werden die verschiedenen Apps angeordnet?
Was für Karussells werden angezeigt, und wie sind sie sortiert?
Welche Inhalte finde ich auf TiVo?
Welche anderen Bildschirme gibt es in TiVo noch, und wie sind sie organisiert?
Wie finde ich bestimmte Inhalte, und wie wird die Reihenfolge der Suchergebnisse festgelegt?
Wie entscheidet TiVo, in welcher Reihenfolge TV-Sender und/oder Programme angezeigt werden?
Wie können Sie die Reihenfolge der Apps, Sender und Inhalte beeinflussen, die Ihnen angezeigt werden?
- Apps: Sie können die Reihenfolge der verschiedenen Apps verwalten, die auf dem Startbildschirm angezeigt werden. Hierzu halten Sie nach dem Auswählen einer App die Taste „OK“ gedrückt. Außerdem können Sie über den Bildschirm „Apps verwalten“, der über eine Schaltfläche am Ende des Karussells „Meine Apps“ zugänglich ist, die Empfehlungen eines einzelnen Inhaltsanbieters bearbeiten. Sie können etwa eine bestimmte App „deaktivieren“ und bekommen nachfolgend keine Empfehlungen mehr angezeigt, die nur von diesem einzelnen Inhaltsanbieter stammen. Wenn Sie eine bestimmte App auf diese Weise deaktivieren, wird sie auch nicht mehr im Karussell „Meine Apps“ auf der Startseite oder als Option auf dem Bildschirm „Inhaltsdetails“ angezeigt.
- Inhalt: Sie können über die Funktion „+ MERKLISTE“ auf dem Bildschirm „Inhaltsdetails“ ein bestimmtes Inhaltselement zu Ihrer individuellen Merkliste hinzufügen. So können Sie beispielsweise einen bestimmten Film aus einem Karussell auswählen und dann über den zugehörigen Bildschirm „Inhaltsdetails“ Ihrer Merkliste hinzufügen. Die Merkliste mit Ihren Lieblingsfilmen, -serien usw. können Sie über das Hauptmenü aufrufen. Außerdem können Sie durch Auswahl der Daumen-runter-Bewertung bei Anzeige des Bildschirms „Inhaltsdetails“ eines Inhaltselements dieses aus den angezeigten Inhaltsempfehlungen entfernen. Nachfolgend wird beispielsweise ein so bewerteter Film nicht mehr in den Karussells auf den verschiedenen Bildschirmen angezeigt.
- DVB-Sender: Einstellmöglichkeiten sind über die Senderliste verfügbar.
Nimmt TiVo Änderungen an den Inhalten vor, die Ihnen angezeigt werden?
TiVo OS Privacy Policy: French
Effective June 11th 2024
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(les références à « Vous » désignent l’une ou l’autre des personnes susmentionnées, selon le cas)
Nous utilisons les Données Personnelles aux fins suivantes :
Finalité du traitement des Données Personnelles | Catégories de Données Personnelles utilisées | Base légale du traitement (le cas échéant) |
Pour vous fournir notre Service. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Nécessaire à l'exécution d'un contrat avec vous (nos Conditions Générales) |
Analyse et performance du Service. Nous traitons les données à caractère personnel pour : - analyser la manière dont notre Service est généralement utilisé ; - identifier les problèmes qu'il pose ; - aider à le maintenir ; - mieux comprendre les améliorations qui peuvent lui être apportées, telles que de nouvelles caractéristiques et fonctionnalités ; et - veiller à ce que les systèmes et processus que nous utilisons pour fournir notre Service fonctionnent correctement et en toute sécurité. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Nos intérêts commerciaux légitimes pour analyser l'utilisation de notre Service afin de mieux comprendre son efficacité et son adéquation, de maintenir et d'améliorer son fonctionnement, de développer de nouvelles caractéristiques et fonctionnalités et d'assurer sa sécurité et son intégrité. |
Visionnage personnalisé. Nous compilons vos Données Personnelles, en utilisant des techniques de traitement automatisées telles que la reconnaissance automatique de contenu, afin d'obtenir une meilleure image de vos intérêts (en particulier le contenu télévisuel que vous appréciez), de manière à pouvoir fournir un contenu personnalisé plus pertinent et des recommandations sur notre Service. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Votre consentement. Si vous ne donnez pas votre consentement, votre expérience sera limitée, avec notamment la perte des fonctionnalités de recherche, de recommandations personnalisées et de commande vocale. Vous pourrez toujours recevoir des recommandations de contenu, mais elles seront génériques et non personnalisées en fonction de votre foyer. |
Publicité personnalisée. Nous, ou des partenaires publicitaires tiers agissant en notre nom, utilisons les Données Personnelles pour : - afficher (ou faire afficher) de la publicité, par le biais d'une prise de décision automatisée, sur la base de votre historique de consultation, de vos intérêts (ou intérêts supposés) et de vos préférences ; et - effectuer des mesures publicitaires, en identifiant les publicités qui vous sont proposées et la manière dont vous vous intéressez à ces publicités. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation | Votre consentement (recueilli via l'outil de gestion des consentements auquel vous pouvez accéder en allant dans Paramètres > Informations légales > Publicité personnalisée). Vous pouvez également réinitialiser l'identifiant publicitaire unique attribué à votre appareil en allant dans Paramètres > Informations légales > Identifiant publicitaire. Si vous ne donnez pas votre consentement, vous recevrez quand même de la publicité non personnalisée. |
Publicité non personnalisée. Nous, ou des partenaires publicitaires tiers agissant en notre nom, utilisons les Données Personnelles pour : - afficher des publicités génériques via notre Service, qui ne sont pas spécifiquement ciblées sur vous ou votre foyer ; - effectuer des mesures publicitaires, en identifiant les publicités qui vous sont proposées et la manière dont vous vous intéressez à ces publicités. | Informations sur le Téléviseur Informations Géographique Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation | Nos intérêts légitimes à financer le Service par la vente d'espaces publicitaires à remplir avec des annonces non ciblées lorsque vous n'avez pas consenti à la publicité personnalisée. |
Services de commande vocale. Nous traitons les Données Personnelles pour : - donner suite à la commande vocale (par exemple, lancer une recherche ou une commande de télévision que vous demandez par l'intermédiaire du service de commande vocale) ; et - personnaliser les résultats de recherche et les recommandations qui vous sont présentés à la suite d'une recherche vocale. | Informations sur le Téléviseur Informations sur la Commande Vocale Informations relatives au Visionnage et à l’Utilisation | Votre consentement. Si vous ne donnez pas votre consentement pour les commandes vocales et l'affichage personnalisé, la fonctionnalité vocale et la touche vocale de la télécommande seront désactivées. |
Services d'information sur l'audience. Nous utilisons des technologies de suivi (y compris des technologies de reconnaissance automatique du contenu) pour établir un profil d'audience sur ce que vous regardez, quand vous le regardez, pendant combien de temps et comment vous utilisez le Service et y naviguez. Nous pouvons concéder ce profil d'audience à des tiers, afin qu'ils puissent l'utiliser pour diffuser des publicités ciblées, analyser votre historique de visionnage/utilisation de la télévision et planifier et mesurer le succès de leurs campagnes publicitaires. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Votre consentement. |
HbbTV. TiVo ne traite pas les données relatives à l'utilisation ou à la visualisation de HbbTV, mais donne au diffuseur concerné la possibilité de le faire. | Informations sur le Téléviseur Informations Géographiques | Votre consentement. Si vous ne donnez pas votre consentement, vous n'aurez pas accès aux applications HbbTV via le Bouton Rouge de votre télécommande et les diffuseurs ne pourront pas enrichir votre visionnage des chaînes concernées avec ces applications interactives supplémentaires. |
Mises à jour et modifications automatiques du logiciel. Nous traitons les Données Personnelles pour permettre l'installation automatique de mises à jour et de modifications logicielles sur votre téléviseur. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation | Votre consentement. |
Loi et préjudice. Nous utilisons les informations personnelles pour : - répondre aux demandes des autorités chargées de l'application de la loi et aux exigences de la législation en vigueur, d'une décision de justice ou d'une enquête gouvernementale ; - protéger la sécurité de toute personne ; - traiter les problèmes de fraude, de sécurité ou techniques ; ou - protéger nos droits ou notre propriété ou ceux de nos utilisateurs (lorsque la loi le permet). Aucune disposition de la présente Politique de confidentialité n'est destinée à limiter les défenses juridiques ou les objections que vous pourriez être en droit d'opposer à la demande de divulgation de vos informations par un tiers (y compris un gouvernement). | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Nécessaire au respect d'une obligation légale à laquelle nous sommes soumis. Nécessaire à la protection de vos intérêts vitaux ou de ceux d'une autre personne. Notre intérêt légitime à faire fonctionner notre entreprise conformément aux exigences contractuelles, réglementaires et/ou légales applicables. Notre intérêt légitime à protéger notre entreprise dans le cadre d'enquêtes, de demandes réglementaires, de litiges ou d'autres différends. Notre intérêt légitime à prévenir et à lutter contre la fraude, les violations de nos conditions générales d'utilisation ou toute autre activité nuisible ou illégale. |
Transferts d'entreprise. Si nous sommes impliqués dans une faillite, une fusion, une acquisition, une réorganisation de quelque nature que ce soit ou une vente d'actifs, vos Données Personnelles peuvent être vendues ou transférées dans le cadre de cette transaction. Nous pouvons également divulguer des informations vous concernant à nos sociétés affiliées dans ce cadre. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Notre intérêt légitime à poursuivre la procédure ou la transaction pertinente donnant lieu au transfert d'entreprise. |
Finalités administratives internes. Par exemple, stratégie d'entreprise, conformité, audit et suivi, recherche et développement et assurance qualité. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Notre intérêt légitime à réaliser l'objectif administratif pour la poursuite de nos activités. |
Effective May 17th 2024 to June 11th 2024
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PRÉSENTATION : PRINCIPALES INFORMATIONS DONT VOUS DEVEZ AVOIR CONNAISSANCE
(B) Nos valeurs et l’objectif de cette politique : Nous sommes attachés à la protection de votre confidentialité. Nous voulons être transparents avec vous en ce qui concerne la collecte et l'utilisation des informations personnelles et des informations permettant d’identifier une personne (ensemble « Données Personnelles ») sur vous dans le cadre de votre utilisation du Service. Ces Données Personnelles seront traitées conformément aux dispositions de cette politique (la « Politique de confidentialité ») qui explique qui nous sommes, comment nous collectons, partageons et utilisons vos Données Personnelles, et comment exercer vos droits en matière de confidentialité.
(C) Personnes auxquelles s’applique cette politique : Cette Politique de confidentialité s’applique :
2. Aux personnes qui nous contactent pour des questions relatives au Service,
(les références à « Vous » désignent l’une ou l’autre des personnes susmentionnées, selon le cas)
2. Quelle utilisation faisons-nous des Données Personnelles obtenues et quel est notre fondement juridique ?
3. Comment et pourquoi partageons-nous vos Données Personnelles avec des tiers ?
4. Combien de temps conservons-nous vos Données Personnelles ?
5. Quels sont les risques et comment veillons-nous à la sécurité de vos Données Personnelles ?
6. Où transférons-nous vos Données Personnelles?
7. Vos droits
8. Enfants
9. Applications et services de tiers
10. Modifications de la présente Politique de confidentialité
11. Autres questions et la procédure de réclamation
(F) Vos obligations : veuillez lire attentivement la présente Politique de confidentialité pour comprendre l’utilisation que nous faisons de vos Données Personnelles. En utilisant le Service, vous reconnaissez avoir lu et compris l’intégralité de la présente Politique de confidentialité, telle qu’elle s’applique à vous.
Cookies, balises et pixels : Nous et certains tiers, tels que les fournisseurs de contenu et les annonceurs, pouvons utiliser des technologies telles que les cookies, les balises ou les pixels pour suivre votre utilisation du téléviseur et/ou du Service. Cela nous permet de fournir certaines fonctionnalités sur le service (comme décrit plus en détail dans la section 2 de la présente Politique de confidentialité). Vous pouvez modifier vos paramètres pour ces technologies de suivi à tout moment en allant dans Paramètres > Informations légales > Paramètres de consentement, Paramètres > Informations légales > Publicité personnalisée et/ou Paramètres > Informations légales > Identifiant publicitaire, selon le cas.
2. Comment utilisons-nous les Données Personnelles et quelle est notre base juridique ?
Finalité du traitement des Données Personnelles | Catégories de Données Personnelles utilisées | Base légale du traitement (le cas échéant) |
Pour vous fournir notre Service. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Nécessaire à l'exécution d'un contrat avec vous (nos Conditions Générales) |
Analyse et performance du Service. Nous traitons les données à caractère personnel pour :
| Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Nos intérêts commerciaux légitimes pour analyser l'utilisation de notre Service afin de mieux comprendre son efficacité et son adéquation, de maintenir et d'améliorer son fonctionnement, de développer de nouvelles caractéristiques et fonctionnalités et d'assurer sa sécurité et son intégrité. |
Visionnage personnalisé. Nous compilons vos Données Personnelles, en utilisant des techniques de traitement automatisées telles que la reconnaissance automatique de contenu, afin d'obtenir une meilleure image de vos intérêts (en particulier le contenu télévisuel que vous appréciez), de manière à pouvoir fournir un contenu personnalisé plus pertinent et des recommandations sur notre Service. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Votre consentement. Si vous ne donnez pas votre consentement, votre expérience sera limitée, avec notamment la perte des fonctionnalités de recherche, de recommandations personnalisées et de commande vocale. Vous pourrez toujours recevoir des recommandations de contenu, mais elles seront génériques et non personnalisées en fonction de votre foyer. |
Publicité personnalisée. Nous, ou des partenaires publicitaires tiers agissant en notre nom, utilisons les Données Personnelles pour :
| Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation | Votre consentement (recueilli via l'outil de gestion des consentements auquel vous pouvez accéder en allant dans Paramètres > Informations légales > Publicité personnalisée). Vous pouvez également réinitialiser l'identifiant publicitaire unique attribué à votre appareil en allant dans Paramètres > Informations légales > Identifiant publicitaire. Si vous ne donnez pas votre consentement, vous recevrez quand même de la publicité non personnalisée. |
Publicité non personnalisée. Nous, ou des partenaires publicitaires tiers agissant en notre nom, utilisons les Données Personnelles pour :
| Informations sur le Téléviseur Informations Géographique Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation | Nos intérêts légitimes à financer le Service par la vente d'espaces publicitaires à remplir avec des annonces non ciblées lorsque vous n'avez pas consenti à la publicité personnalisée. |
Services de commande vocale. Nous traitons les Données Personnelles pour :
| Informations sur le Téléviseur Informations sur la Commande Vocale Informations relatives au Visionnage et à l’Utilisation | Votre consentement. Si vous ne donnez pas votre consentement pour les commandes vocales et l'affichage personnalisé, la fonctionnalité vocale et la touche vocale de la télécommande seront désactivées. |
Services d'information sur l'audience. Nous utilisons des technologies de suivi (y compris des technologies de reconnaissance automatique du contenu) pour établir un profil d'audience sur ce que vous regardez, quand vous le regardez, pendant combien de temps et comment vous utilisez le Service et y naviguez. Nous pouvons concéder ce profil d'audience à des tiers, afin qu'ils puissent l'utiliser pour diffuser des publicités ciblées, analyser votre historique de visionnage/utilisation de la télévision et planifier et mesurer le succès de leurs campagnes publicitaires. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique | Votre consentement. |
HbbTV. TiVo ne traite pas les données relatives à l'utilisation ou à la visualisation de HbbTV, mais donne au diffuseur concerné la possibilité de le faire. | Informations sur le Téléviseur Informations Géographiques | Votre consentement. Si vous ne donnez pas votre consentement, vous n'aurez pas accès aux applications HbbTV via le Bouton Rouge de votre télécommande et les diffuseurs ne pourront pas enrichir votre visionnage des chaînes concernées avec ces applications interactives supplémentaires. |
Mises à jour et modifications automatiques du logiciel. Nous traitons les Données Personnelles pour permettre l'installation automatique de mises à jour et de modifications logicielles sur votre téléviseur. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation | Votre consentement. |
Loi et préjudice. Nous utilisons les informations personnelles pour :
Aucune disposition de la présente Politique de confidentialité n'est destinée à limiter les défenses juridiques ou les objections que vous pourriez être en droit d'opposer à la demande de divulgation de vos informations par un tiers (y compris un gouvernement). | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Nécessaire au respect d'une obligation légale à laquelle nous sommes soumis. Nécessaire à la protection de vos intérêts vitaux ou de ceux d'une autre personne. Notre intérêt légitime à faire fonctionner notre entreprise conformément aux exigences contractuelles, réglementaires et/ou légales applicables. Notre intérêt légitime à protéger notre entreprise dans le cadre d'enquêtes, de demandes réglementaires, de litiges ou d'autres différends. Notre intérêt légitime à prévenir et à lutter contre la fraude, les violations de nos conditions générales d'utilisation ou toute autre activité nuisible ou illégale. |
Transferts d'entreprise. Si nous sommes impliqués dans une faillite, une fusion, une acquisition, une réorganisation de quelque nature que ce soit ou une vente d'actifs, vos Données Personnelles peuvent être vendues ou transférées dans le cadre de cette transaction. Nous pouvons également divulguer des informations vous concernant à nos sociétés affiliées dans ce cadre. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Notre intérêt légitime à poursuivre la procédure ou la transaction pertinente donnant lieu au transfert d'entreprise. |
Finalités administratives internes. Par exemple, stratégie d'entreprise, conformité, audit et suivi, recherche et développement et assurance qualité. | Informations sur le Téléviseur Informations Géographiques Informations de Journalisation Informations relatives au Visionnage et à l’Utilisation Informations sur la Commande Vocale Données d’Intelligence Economique Informations sur l’Assistance à la Clientèle | Notre intérêt légitime à réaliser l'objectif administratif pour la poursuite de nos activités. |
Lorsque nous nous appuyons sur le consentement comme base légale pour le traitement de vos Données Personnelles, vous pouvez retirer votre consentement via les paramètres de consentement à tout moment en allant dans Paramètres > Informations légales > Paramètres de consentement ou, pour la publicité personnalisée, dans Paramètres > Informations légales > Publicité personnalisée.
3. Comment et pourquoi partageons-nous vos Données Personnelles avec des tiers ?
4. Combien de temps conservons-nous vos Données Personnelles?
5. Quels sont les risques et comment veillons-nous à la sécurité de vos Données Personnelles?
6. Où transférons-nous vos Données Personnelles?
7. Vos droits
8. Enfants
9. Applications et services tiers
10. Modifications de la présente Politique de confidentialité
11. Autres questions et procédure de réclamation
TiVo Company Information: French
Effective June 12th 2024
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Effective May 17th 2024 to June 12th 2024
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TiVo Voice Commands Consent FR
Effective June 12th 2024
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Effective June 12th 2024 to June 12th 2024
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Effective May 20th 2024 to June 12th 2024
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Si cela est pris en charge par votre appareil, notre fonctionnalité de commande vocale vous permet d'utiliser votre voix pour rechercher du contenu (par exemple, en énonçant différents mots-clés et phrases) ou pour exécuter les commandes TV de base, en sélectionnant le bouton de commande vocale de la télécommande ou en effectuant une demande d'activation vocale.
Si vous donnez votre consentement, nous utiliserons vos données d'enregistrement vocal, ainsi que les informations liées à votre appareil, afin d'activer vos commandes vocales (par exemple, pour lancer une recherche ou une commande TV que vous demandez via le service de commande vocale) et de personnaliser les résultats de recherche et les recommandations qui vous sont affichés à la suite d'une recherche vocale.
Si vous ne donnez pas votre consentement, la fonctionnalité vocale et le bouton de la télécommande ne fonctionneront pas et nous ne collecterons pas vos données d'enregistrement vocal ni utiliseront vos données comme expliqué ci-dessus.
Veuillez noter : pour utiliser la fonctionnalité de commande vocale, vous devrez également fournir votre consentement au visionnage personnalisé.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
Effective May 17th 2024 to May 20th 2024
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Si cela est pris en charge par votre appareil, notre fonctionnalité de commande vocale vous permet d'utiliser votre voix pour rechercher du contenu (par exemple, en énonçant différents mots-clés et phrases) ou pour exécuter les commandes TV de base, en sélectionnant le bouton de commande vocale de la télécommande ou en effectuant une demande d'activation vocale.
Si vous donnez votre consentement, nous utiliserons vos données d'enregistrement vocal, ainsi que les informations liées à votre appareil, afin d'activer vos commandes vocales (par exemple, pour lancer une recherche ou une commande TV que vous demandez via le service de commande vocale) et de personnaliser les résultats de recherche et les recommandations qui vous sont affichés à la suite d'une recherche vocale.
Si vous ne donnez pas votre consentement, la fonctionnalité vocale et le bouton de la télécommande ne fonctionneront pas et nous ne collecterons pas vos données d'enregistrement vocal ni utiliseront vos données comme expliqué ci-dessus.
Veuillez noter : pour utiliser la fonctionnalité de commande vocale, vous devrez également fournir votre consentement au visionnage personnalisé.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
TiVo Personalized Viewing consent FR
Effective June 12th 2024
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Effective May 17th 2024 to June 12th 2024
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TiVo et Samba TV analysera les émissions que vous avez regardées et la façon dont vous utilisez le service et le téléviseur, afin de vous recommander des contenus qui, selon nous, pourraient vous intéresser.
Si vous ne consentez pas à cette fonctionnalité, vous recevrez toujours des suggestions de visionnage, mais ces suggestions seront génériques, sans rapport avec votre historique de visionnage ou celui de votre foyer.
Veuillez noter que nous utilisons des technologies de suivi telles que les cookies pour fournir cette fonctionnalité. Vous devrez donc également consentir à ce que nous utilisions des cookies et à la finalité "stockage et/ou accès à des informations sur votre appareil" dans l'outil de gestion des consentements qui vous sera présenté.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
TiVo Viewership Information consent FR
Effective June 12th 2024
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Effective May 17th 2024 to June 12th 2024
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TiVo et Samba TV utiliseront des technologies de suivi (y compris des technologies de reconnaissance automatique du contenu) pour dresser un profil de téléspectateur (notamment ce que vous regardez, quand vous le regardez et pendant combien de temps), et votre mode d'utilisation et de navigation sur votre téléviseur et le service TiVo. Si vous y consentez, TiVo et Samba pourront concéder ces données à des tiers afin qu’ils puissent les utiliser pour diffuser des publicité ciblées, analyser votre historique de visionnage et votre utilisation du téléviseur et des services et pour planifier et mesurer le succès de leurs campagnes publicitaires
Si vous ne consentez pas aux services d'information sur le visionnage comme décrit au-dessus, TiVo pourra tout de même analyser le mode d'utilisation de votre téléviseur et ce que vous regardez à d'autres fins, comme celles indiquées sur cet écran de consentement (lorsque vous donnez votre consentement), ou comme indiqué autrement dans la Politique de confidentialité de TiVo.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
TiVo HbbTV consent FR
Effective May 17th 2024
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Si vous y consentez, TiVo vous donne accès aux applications HbbTV fournies par les diffuseurs (le cas échéant). Ces applications permettent au diffuseur concerné d'accéder à vos données, y compris aux informations relatives à l'audience et à un accès limité aux informations relatives à l'appareil.
HbbTV n'est fourni que si la fonction de Bouton Rouge correspondante est disponible à partir du programme que vous regardez.
Si vous ne consentez pas à cette fonctionnalité, vous n'aurez pas accès aux applications HbbTV via le Bouton Rouge et les diffuseurs ne pourront pas collecter d'informations lorsque vous syntonisez leurs chaînes.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
TiVo Automatic Software consent FR
Effective June 12th 2024
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Effective May 17th 2024 to June 12th 2024
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Si vous y consentez, votre système installera automatiquement les mises à jour et modifications logicielles disponibles pour garantir le fonctionnement performant de votre appareil. Cela implique le traitement des données de l'appareil telles que votre adresse IP, les identifiants uniques de l'appareil et les détails de vos logiciels et installations actuels, ainsi que les données de localisation.
Si vous ne consentez pas à cette fonctionnalité, votre appareil ne recevra pas automatiquement les derniers correctifs de bogues ni les améliorations de l'expérience utilisateur. Vous devrez installer manuellement toutes les mises à jour et modifications fournies par TiVo afin de garantir le bon fonctionnement continu de votre appareil.
Vous pouvez à tout moment mettre à jour vos préférences en matière de confidentialité et retirer votre consentement via les paramètres de consentement (qui prendront effet à partir de ce moment-là) en accédant à Paramètres > Informations légales > Paramètres de consentement.
Content and Offers on TiVo: French
Effective June 12th 2024
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Effective May 17th 2024 to June 12th 2024
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Contenu et offres sur TiVo
Quelles applications peut-on trouver sur TiVo ?
Quels sont les critères utilisés pour le classement des différentes applications ?
Quels types de carrousels puis-je voir et comment sont-ils classés ?
Quel contenu puis-je trouver sur TiVo ?
Quels autres écrans peut-on trouver sur TiVo et comment sont-ils organisés ?
Comment puis-je trouver un contenu particulier et comment l’ordre des résultats de ma recherche est-il déterminé ?
Comment TiVo décide l’ordre d’affichage des chaînes/programmes de télévision ?
Comment modifier l’ordre des applications, des chaînes et du contenu qui vous sont présentés ?
- Applications : vous pouvez gérer l’ordre d’affichage des différentes applications sur l’écran d’accueil en maintenant la touche « OK » enfoncée lorsqu’une application est en surbrillance. En outre, l’écran « Gérer les applications », accessible par un bouton situé à la fin du carrousel « Mes applications », vous permet de contrôler les recommandations présentées par un fournisseur de contenu particulier. Cela signifie que vous pouvez « désactiver » une certaine application et choisir de ne plus recevoir de recommandations provenant de ce fournisseur de contenu particulier. Si vous désactivez une application, celle-ci n’apparaîtra plus sur l’écran d’accueil dans le carrousel « Mes applications » ni en option sur l’écran « Description détaillée ».
- Contenu : vous pouvez utiliser la fonction « Ajouter à la liste de suivi » sur l’écran « Description détaillée » pour ajouter un élément de contenu particulier à la liste de suivi personnalisée. Ainsi, vous pouvez par exemple choisir un film dans un carrousel et l’ajouter à votre liste de suivi via l’écran « Description détaillée » de ce film. La liste de vos contenus préférés (films, séries, etc.) est disponible sur le menu principal. Vous pouvez également utiliser la fonction d’évaluation par pouces en bas sur un écran « Description détaillée » pour empêcher un élément de contenu de s’afficher dans les contenus recommandés. De cette manière, cet élément de contenu (par exemple, un film) ne vous sera plus présenté dans les carrousels des différents écrans.
- Chaînes DVB : les options de personnalisation sont disponibles via la « liste des chaînes ».
Est-ce que TiVo modifie le contenu qui vous est présenté ?
TiVo OS Privacy Policy: Italian
Effective May 30th 2024
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2. Modalità di utilizzo dei Dati personali raccolti e relative basi giuridiche.
3. Modalità di condivisione dei Dati personali con terzi e relativi motivi.
4. Periodi di conservazione dei Dati personali.
5. Rischi e misure applicate per garantire la sicurezza dei Dati personali.
6. Destinazioni dei trasferimenti dei Dati personali.
7. Diritti degli utenti.
8. Minorenni.
9. App e servizi di terze parti.
10. Modifiche alla presente Informativa sulla privacy.
11. Ulteriori domande e modalità per presentare reclamo.
Finalità del trattamento dei Dati personali | Categorie di Dati personali utilizzati | Base giuridica del trattamento (ove applicabile) |
Fornitura del Servizio all'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Necessario per l'esecuzione del contratto sottoscritto con l'utente (specificamente, i nostri Termini e Condizioni). |
Analisi e prestazione del Servizio. Trattiamo dati personali per: - analizzare il modo in cui viene generalmente utilizzato il nostro Servizio; - individuarne eventuali problemi; - contribuire alla sua manutenzione; - comprendere meglio come poterlo migliorare, ad esempio con nuove caratteristiche e funzionalità; e - garantire il funzionamento corretto e sicuro dei sistemi di cui ci avvaliamo per fornire il nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Il nostro legittimo interesse ad analizzare il modo in cui viene utilizzato il nostro Servizio per comprendere meglio la sua efficacia e idoneità, mantenere e migliorare il suo funzionamento, sviluppare nuove caratteristiche e funzionalità, e garantire la sua sicurezza ed integrità. |
Visione personalizzata. Trattiamo i Dati personali dell'utente, utilizzando tecniche di trattamento automatizzate come il riconoscimento automatico dei contenuti, per permetterci di comprendere meglio i suoi interessi (in particolare i contenuti televisivi che potrebbe gradire), così da fornire contenuti personalizzati più rilevanti e consigli sul nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. Se non viene prestato il consenso, l'esperienza sarà limitata e non comprenderà la ricerca, i consigli personalizzati e la funzionalità Comandi vocali. L'utente riceverà comunque consigli sui contenuti, che però saranno generici e non personalizzati per la sua famiglia. |
Pubblicità personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare (o organizzare la visualizzazione di) annunci pubblicitari, utilizzando un processo decisionale automatizzato, in base alla cronologia di visione, interessi (o presunti interessi) e preferenze dell'utente; e - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Consenso dell'utente (raccolto tramite lo strumento di gestione del consenso accessibile andando su Impostazioni > Legali > Pubblicità personalizzata). È inoltre possibile ripristinare l'ID pubblicitario univoco assegnato al dispositivo dell'utente andando su Impostazioni > Legali > ID pubblicitario. Se non viene prestato il consenso, l'utente continuerà a ricevere comunque pubblicità non personalizzata. |
Pubblicità non personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare annunci pubblicitari generici, che non sono destinati specificamente all'utente o al suo nucleo familiare; - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Il nostro legittimo interesse a finanziare il Servizio per mezzo della vendita di spazio pubblicitario da coprire con annunci non mirati se l'utente non ha prestato il proprio consenso alla pubblicità personalizzata. |
Servizi relativi ai Comandi vocali. Trattiamo Dati personali per: - attivare i comandi vocali (ad esempio per avviare una ricerca o per controllare il televisore tramite il servizio Comandi vocali); e - personalizzare i risultati di ricerca e i consigli che vengono proposti come risultato di una ricerca vocale. | Informazioni sul televisore Informazioni sui comandi vocali Informazioni sull'uso e sulla visione | Consenso dell'utente. Se l'utente non presta il consenso alle funzioni Comandi vocali e Visione personalizzata, la funzionalità vocale e il relativo tasto sul telecomando saranno disabilitati. |
Servizi di informazione sulla visione. Utilizziamo tecnologie di tracciamento (incluse tecnologie di riconoscimento automatico dei contenuti) per costruire un profilo di visione dell'utente (ovvero ciò che guarda, quando lo guarda e per quanto tempo) e come egli utilizza e naviga nel Servizio. Possiamo concedere in licenza il profilo di visione a terze parti, in modo che questi possano utilizzarlo per proporre pubblicità mirate, analizzare la cronologia di visione e l'utilizzo del televisore nonché pianificare e misurare il successo delle loro campagne pubblicitarie. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. |
HbbTV. TiVo non tratta i dati relativi all'utilizzo o alla visione di HbbTV da parte dell'utente, tuttavia dà la possibilità all'emittente interessata di farlo. | Informazioni sul televisore Informazioni sulla posizione | Consenso dell'utente. Se non viene prestato il consenso, l'utente non potrà accedere alle applicazioni HbbTV tramite il pulsante rosso del telecomando, e le emittenti non potranno arricchire la visione dei canali con queste applicazioni interattive aggiuntive. |
Aggiornamenti e modifiche automatiche del software. Trattiamo i Dati personali per consentire l'installazione automatica di aggiornamenti e modifiche del software sul televisore dell'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro. | Consenso dell'utente. |
Legge e tutela da attività dannose. Utilizziamo le informazioni personali per: - rispondere alle richieste delle forze dell'ordine e, ove richiesto dalla legge applicabile, rispettare un ordine del tribunale o una richiesta di un organo governativo; - tutelare la sicurezza di una persona; - gestire casi di frode o risolvere problemi tecnici o di sicurezza; o - tutelare i diritti o i beni nostri o dei nostri utenti (ove consentito dalla legge). Nessuna disposizione contenuta nella presente Informativa sulla privacy intende limitare alcuna difesa legale o obiezione che l'utente avrebbe diritto di sollevare contro l'eventuale richiesta di divulgazione dei suoi dati avanzata da un soggetto terzo, ivi compreso un governo. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Necessario per ottemperare a un obbligo legale al quale siamo siamo soggetti. Necessario per proteggere gli interessi vitali dell'utente o di un'altra persona. Il nostro legittimo interesse a gestire la nostra attività in conformità ai requisiti contrattuali, normativi e/o legali. Il nostro legittimo interesse a proteggere la nostra attività nel contesto di ispezioni, indagini normative, controversie legali o altri contenziosi. Il nostro legittimo interesse a prevenire e gestire casi di frode, violazioni dei nostri Termini e Condizioni o altre attività dannose o illegali. |
Trasferimenti tra aziende. Nel caso in cui fossimo coinvolti in una procedura fallimentare, in una fusione, acquisizione, ristrutturazione di qualsiasi genere o cessione di asset aziendali, è possibile che i Dati personali dell'utente vengano venduti o trasferiti nell'ambito di tale operazione. In questo contesto tali dati potrebbero essere anche divulgati alle nostre consociate. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse al perfezionamento della procedura o transazione in questione. |
Finalità amministrative interne. Ad esempio legate alla strategia e alla compliance aziendale, alle attività di auditing e controllo, di ricerca e sviluppo e di assicurazione qualità. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse a svolgere le operazioni amministrative finalizzate al proseguimento della nostra attività. |
Effective May 30th 2024 to May 30th 2024
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2. Modalità di utilizzo dei Dati personali raccolti e relative basi giuridiche.
3. Modalità di condivisione dei Dati personali con terzi e relativi motivi.
4. Periodi di conservazione dei Dati personali.
5. Rischi e misure applicate per garantire la sicurezza dei Dati personali.
6. Destinazioni dei trasferimenti dei Dati personali.
7. Diritti degli utenti.
8. Minorenni.
9. App e servizi di terze parti.
10. Modifiche alla presente Informativa sulla privacy.
11. Ulteriori domande e modalità per presentare reclamo.
Finalità del trattamento dei Dati personali | Categorie di Dati personali utilizzati | Base giuridica del trattamento (ove applicabile) |
Fornitura del Servizio all'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Necessario per l'esecuzione del contratto sottoscritto con l'utente (specificamente, i nostri Termini e Condizioni). |
Analisi e prestazione del Servizio. Trattiamo dati personali per: - analizzare il modo in cui viene generalmente utilizzato il nostro Servizio; - individuarne eventuali problemi; - contribuire alla sua manutenzione; - comprendere meglio come poterlo migliorare, ad esempio con nuove caratteristiche e funzionalità; e - garantire il funzionamento corretto e sicuro dei sistemi di cui ci avvaliamo per fornire il nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Il nostro legittimo interesse ad analizzare il modo in cui viene utilizzato il nostro Servizio per comprendere meglio la sua efficacia e idoneità, mantenere e migliorare il suo funzionamento, sviluppare nuove caratteristiche e funzionalità, e garantire la sua sicurezza ed integrità. |
Visione personalizzata. Trattiamo i Dati personali dell'utente, utilizzando tecniche di trattamento automatizzate come il riconoscimento automatico dei contenuti, per permetterci di comprendere meglio i suoi interessi (in particolare i contenuti televisivi che potrebbe gradire), così da fornire contenuti personalizzati più rilevanti e consigli sul nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. Se non viene prestato il consenso, l'esperienza sarà limitata e non comprenderà la ricerca, i consigli personalizzati e la funzionalità Comandi vocali. L'utente riceverà comunque consigli sui contenuti, che però saranno generici e non personalizzati per la sua famiglia. |
Pubblicità personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare (o organizzare la visualizzazione di) annunci pubblicitari, utilizzando un processo decisionale automatizzato, in base alla cronologia di visione, interessi (o presunti interessi) e preferenze dell'utente; e - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Consenso dell'utente (raccolto tramite lo strumento di gestione del consenso accessibile andando su Impostazioni > Legali > Pubblicità personalizzata). È inoltre possibile ripristinare l'ID pubblicitario univoco assegnato al dispositivo dell'utente andando su Impostazioni > Legali > ID pubblicitario. Se non viene prestato il consenso, l'utente continuerà a ricevere comunque pubblicità non personalizzata. |
Pubblicità non personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare annunci pubblicitari generici, che non sono destinati specificamente all'utente o al suo nucleo familiare; - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Il nostro legittimo interesse a finanziare il Servizio per mezzo della vendita di spazio pubblicitario da coprire con annunci non mirati se l'utente non ha prestato il proprio consenso alla pubblicità personalizzata. |
Servizi relativi ai Comandi vocali. Trattiamo Dati personali per: - attivare i comandi vocali (ad esempio per avviare una ricerca o per controllare il televisore tramite il servizio Comandi vocali); e - personalizzare i risultati di ricerca e i consigli che vengono proposti come risultato di una ricerca vocale. | Informazioni sul televisore Informazioni sui comandi vocali Informazioni sull'uso e sulla visione | Consenso dell'utente. Se l'utente non presta il consenso alle funzioni Comandi vocali e Visione personalizzata, la funzionalità vocale e il relativo tasto sul telecomando saranno disabilitati. |
Servizi di informazione sulla visione. Utilizziamo tecnologie di tracciamento (incluse tecnologie di riconoscimento automatico dei contenuti) per costruire un profilo di visione dell'utente (ovvero ciò che guarda, quando lo guarda e per quanto tempo) e come egli utilizza e naviga nel Servizio. Possiamo concedere in licenza il profilo di visione a terze parti, in modo che questi possano utilizzarlo per proporre pubblicità mirate, analizzare la cronologia di visione e l'utilizzo del televisore nonché pianificare e misurare il successo delle loro campagne pubblicitarie. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. |
HbbTV. TiVo non tratta i dati relativi all'utilizzo o alla visione di HbbTV da parte dell'utente, tuttavia dà la possibilità all'emittente interessata di farlo. | Informazioni sul televisore Informazioni sulla posizione | Consenso dell'utente. Se non viene prestato il consenso, l'utente non potrà accedere alle applicazioni HbbTV tramite il pulsante rosso del telecomando, e le emittenti non potranno arricchire la visione dei canali con queste applicazioni interattive aggiuntive. |
Aggiornamenti e modifiche automatiche del software. Trattiamo i Dati personali per consentire l'installazione automatica di aggiornamenti e modifiche del software sul televisore dell'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro. | Consenso dell'utente. |
Legge e tutela da attività dannose. Utilizziamo le informazioni personali per: - rispondere alle richieste delle forze dell'ordine e, ove richiesto dalla legge applicabile, rispettare un ordine del tribunale o una richiesta di un organo governativo; - tutelare la sicurezza di una persona; - gestire casi di frode o risolvere problemi tecnici o di sicurezza; o - tutelare i diritti o i beni nostri o dei nostri utenti (ove consentito dalla legge). Nessuna disposizione contenuta nella presente Informativa sulla privacy intende limitare alcuna difesa legale o obiezione che l'utente avrebbe diritto di sollevare contro l'eventuale richiesta di divulgazione dei suoi dati avanzata da un soggetto terzo, ivi compreso un governo. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Necessario per ottemperare a un obbligo legale al quale siamo siamo soggetti. Necessario per proteggere gli interessi vitali dell'utente o di un'altra persona. Il nostro legittimo interesse a gestire la nostra attività in conformità ai requisiti contrattuali, normativi e/o legali. Il nostro legittimo interesse a proteggere la nostra attività nel contesto di ispezioni, indagini normative, controversie legali o altri contenziosi. Il nostro legittimo interesse a prevenire e gestire casi di frode, violazioni dei nostri Termini e Condizioni o altre attività dannose o illegali. |
Trasferimenti tra aziende. Nel caso in cui fossimo coinvolti in una procedura fallimentare, in una fusione, acquisizione, ristrutturazione di qualsiasi genere o cessione di asset aziendali, è possibile che i Dati personali dell'utente vengano venduti o trasferiti nell'ambito di tale operazione. In questo contesto tali dati potrebbero essere anche divulgati alle nostre consociate. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse al perfezionamento della procedura o transazione in questione. |
Finalità amministrative interne. Ad esempio legate alla strategia e alla compliance aziendale, alle attività di auditing e controllo, di ricerca e sviluppo e di assicurazione qualità. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse a svolgere le operazioni amministrative finalizzate al proseguimento della nostra attività. |
Effective May 17th 2024 to May 30th 2024
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IN CASO DI DIFFICOLTÀ NELLA LETTURA DELLA PRESENTE INFORMATIVA, USA GLI STRUMENTI DI ACCESSIBILITÀ DISPONIBILI SUL TELEVISORE O CONTATTACI ALL'INDIRIZZO privacyrequest@xperi.com
Ultimo aggiornamento: Gennaio 2024
(A) Chi siamo e cosa facciamo. La nostra azienda è TiVo Platform Technologies LLC ("TiVo", "noi", "la nostra società"), una società registrata in California, Stati Uniti, con sede all'indirizzo 2190 Gold Street, San Jose, CA 95002. Forniamo il sistema operativo TiVo (il "Servizio") del televisore smart ("TV" o "dispositivo"). Siamo il soggetto titolare del trattamento dei Dati personali raccolti dagli utenti e siamo responsabili dei Dati personali.
- nell'UE da DTS International Services GmbH, Maximiliansplatz 22, 80333 Monaco, Germania; e
- nel Regno Unito da Rovi Europe Limited, 6th Floor One London Wall, Londra, EC2Y 5EB, Regno Unito.
(B) I nostri valori e lo scopo di questa informativa. Riteniamo che la privacy sia un valore importante. Vogliamo assumere un comportamento trasparente nei confronti dell'utente per quanto riguarda la raccolta e l'utilizzo di informazioni personali e di informazioni di identificazione personale che riguardano l'utente (insieme "Dati personali") in relazione all'utilizzo del Servizio. Questi Dati personali saranno trattati secondo le modalità descritte nella presente informativa ("Informativa sulla privacy") che riporta una descrizione della nostra azienda e illustra le modalità di raccolta, condivisione e uso dei Dati personali degli utenti da parte nostra, e le modalità di esercizio dei diritti degli utenti inerenti alla privacy.
(C) Soggetti ai quali si applica la presente informativa.
2. Persone che contattano la nostra società con richieste relative al Servizio,
(e i riferimenti a "utente/i" si applicano a uno dei due soggetti di cui sopra, ove applicabile).
(D) I contenuti della presente informativa. La presente Informativa sulla privacy tratta i seguenti importanti argomenti relativi ai dati degli utenti:
2. Modalità di utilizzo dei Dati personali raccolti e relative basi giuridiche.
3. Modalità di condivisione dei Dati personali con terzi e relativi motivi.
4. Periodi di conservazione dei Dati personali.
5. Rischi e misure applicate per garantire la sicurezza dei Dati personali.
6. Destinazioni dei trasferimenti dei Dati personali.
7. Diritti degli utenti.
8. Minorenni.
9. App e servizi di terze parti.
10. Modifiche alla presente Informativa sulla privacy.
11. Ulteriori domande e modalità per presentare reclamo.
(F) Cosa è importante sapere. Invitiamo a leggere attentamente la presente Informativa sulla privacy per capire in che modo la nostra società gestisce i dati personali. Utilizzando il Servizio, l'utente conferma di avere letto e compreso per intero la presente Informativa sulla privacy.
INFORMAZIONI DETTAGLIATE IMPORTANTI
- Informazioni sul televisore: modello, sistema operativo, identificatori univoci del dispositivo, indirizzo MAC, indirizzo IP, impostazioni audio e video, connessione di rete e altre informazioni sulla connessione del televisore.
- Informazioni sulla posizione: dettagli derivanti dall'indirizzo IP relativi al paese/alla regione in cui l'utente utilizza il dispositivo, i canali a cui il televisore dell'utente può accedere o qualsiasi informazione fornita direttamente dall'utente, come la scelta della regione o il codice postale.
- Informazioni di registro: informazioni tecniche e di diagnostica relative all'uso del televisore, dettagli su data e ora e sulla durata dell'uso del Servizio o di una funzionalità del televisore, dettagli delle ricerche eseguite nel Servizio, informazioni di registro relative a errori o problemi riscontrati sul televisore o nel Servizio, lingua scelta dall'utente, identificatori pubblicitari univoci attribuiti all'utente e dettagli relativi all'eventuale consenso prestato dall'utente a determinate attività di trattamento.
- Informazioni sull'uso e sulla visione: dettagli relativi ai canali, programmi e annunci pubblicitari guardati e app utilizzate sul dispositivo, compresi dettagli su data, ora e durata della visione, e sulla valutazione di programmi e funzioni del Servizio.
- Informazioni sui comandi vocali: se la funzionalità vocale è supportata sul dispositivo dell'utente, registrazioni della voce dell'utente se sceglie di utilizzare la funzionalità Comandi vocali, nonché le trascrizioni testuali di queste registrazioni. In alcuni prodotti sarà sottoposta a trattamento la "parola di attivazione da remoto" e utilizzata per eseguire il comando.
- Dati di business intelligence: informazioni relative al televisore e alla sua fabbricazione e dati utili a stabilire quali caratteristiche e funzionalità sono state abilitate, ivi comprese le funzioni attivate e le chiamate al Servizio, l'attività di promozione delle vendite, i report finanziari.
- Informazioni sull'assistenza clienti: se applicabile, nome e informazioni di contatto (tra cui indirizzo e-mail, indirizzo di casa o numero di telefono) forniti quando l'utente contatta il nostro servizio di assistenza clienti, registri delle chiamate e delle e-mail dei clienti e relativi ticket di assistenza/risposta.
- Automaticamente quando l'utente utilizza il televisore e/o il Servizio;
- Dall'utente, come nel caso in cui questi contatti la nostra società, o il personale addetto all'assistenza clienti che opera per nostro conto in merito al Servizio, o quando l'utente invia informazioni tramite il televisore e/o il Servizio; e/o
- Da partner terzi con i quali collaboriamo, ad esempio partner che si occupano dell'arricchimento dei dati, fermo restando che tali Dati personali vengono ottenuti nel rispetto della legislazione sulla protezione dei dati.
2. Modalità di utilizzo dei Dati personali raccolti e relative basi giuridiche.
Finalità del trattamento dei Dati personali | Categorie di Dati personali utilizzati | Base giuridica del trattamento (ove applicabile) |
Fornitura del Servizio all'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Necessario per l'esecuzione del contratto sottoscritto con l'utente (specificamente, i nostri Termini e Condizioni). |
Analisi e prestazione del Servizio. Trattiamo dati personali per: - analizzare il modo in cui viene generalmente utilizzato il nostro Servizio; - individuarne eventuali problemi; - contribuire alla sua manutenzione; - comprendere meglio come poterlo migliorare, ad esempio con nuove caratteristiche e funzionalità; e - garantire il funzionamento corretto e sicuro dei sistemi di cui ci avvaliamo per fornire il nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Il nostro legittimo interesse ad analizzare il modo in cui viene utilizzato il nostro Servizio per comprendere meglio la sua efficacia e idoneità, mantenere e migliorare il suo funzionamento, sviluppare nuove caratteristiche e funzionalità, e garantire la sua sicurezza ed integrità. |
Visione personalizzata. Trattiamo i Dati personali dell'utente, utilizzando tecniche di trattamento automatizzate come il riconoscimento automatico dei contenuti, per permetterci di comprendere meglio i suoi interessi (in particolare i contenuti televisivi che potrebbe gradire), così da fornire contenuti personalizzati più rilevanti e consigli sul nostro Servizio. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. Se non viene prestato il consenso, l'esperienza sarà limitata e non comprenderà la ricerca, i consigli personalizzati e la funzionalità Comandi vocali. L'utente riceverà comunque consigli sui contenuti, che però saranno generici e non personalizzati per la sua famiglia. |
Pubblicità personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare (o organizzare la visualizzazione di) annunci pubblicitari, utilizzando un processo decisionale automatizzato, in base alla cronologia di visione, interessi (o presunti interessi) e preferenze dell'utente; e - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Consenso dell'utente (raccolto tramite lo strumento di gestione del consenso accessibile andando su Impostazioni > Legali > Pubblicità personalizzata). È inoltre possibile ripristinare l'ID pubblicitario univoco assegnato al dispositivo dell'utente andando su Impostazioni > Legali > ID pubblicitario. Se non viene prestato il consenso, l'utente continuerà a ricevere comunque pubblicità non personalizzata. |
Pubblicità non personalizzata. Noi o terzi partner pubblicitari che agiscono per nostro conto utilizziamo i Dati personali per: - mostrare annunci pubblicitari generici, che non sono destinati specificamente all'utente o al suo nucleo familiare; - misurare il successo delle campagne pubblicitarie identificando gli annunci che vengono proposti all'utente e il modo in cui questi vi interagisce. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione | Il nostro legittimo interesse a finanziare il Servizio per mezzo della vendita di spazio pubblicitario da coprire con annunci non mirati se l'utente non ha prestato il proprio consenso alla pubblicità personalizzata. |
Servizi relativi ai Comandi vocali. Trattiamo Dati personali per: - attivare i comandi vocali (ad esempio per avviare una ricerca o per controllare il televisore tramite il servizio Comandi vocali); e - personalizzare i risultati di ricerca e i consigli che vengono proposti come risultato di una ricerca vocale. | Informazioni sul televisore Informazioni sui comandi vocali Informazioni sull'uso e sulla visione | Consenso dell'utente. Se l'utente non presta il consenso alle funzioni Comandi vocali e Visione personalizzata, la funzionalità vocale e il relativo tasto sul telecomando saranno disabilitati. |
Servizi di informazione sulla visione. Utilizziamo tecnologie di tracciamento (incluse tecnologie di riconoscimento automatico dei contenuti) per costruire un profilo di visione dell'utente (ovvero ciò che guarda, quando lo guarda e per quanto tempo) e come egli utilizza e naviga nel Servizio. Possiamo concedere in licenza il profilo di visione a terze parti, in modo che questi possano utilizzarlo per proporre pubblicità mirate, analizzare la cronologia di visione e l'utilizzo del televisore nonché pianificare e misurare il successo delle loro campagne pubblicitarie. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence | Consenso dell'utente. |
HbbTV. TiVo non tratta i dati relativi all'utilizzo o alla visione di HbbTV da parte dell'utente, tuttavia dà la possibilità all'emittente interessata di farlo. | Informazioni sul televisore Informazioni sulla posizione | Consenso dell'utente. Se non viene prestato il consenso, l'utente non potrà accedere alle applicazioni HbbTV tramite il pulsante rosso del telecomando, e le emittenti non potranno arricchire la visione dei canali con queste applicazioni interattive aggiuntive. |
Aggiornamenti e modifiche automatiche del software. Trattiamo i Dati personali per consentire l'installazione automatica di aggiornamenti e modifiche del software sul televisore dell'utente. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro. | Consenso dell'utente. |
Legge e tutela da attività dannose. Utilizziamo le informazioni personali per: - rispondere alle richieste delle forze dell'ordine e, ove richiesto dalla legge applicabile, rispettare un ordine del tribunale o una richiesta di un organo governativo; - tutelare la sicurezza di una persona; - gestire casi di frode o risolvere problemi tecnici o di sicurezza; o - tutelare i diritti o i beni nostri o dei nostri utenti (ove consentito dalla legge). Nessuna disposizione contenuta nella presente Informativa sulla privacy intende limitare alcuna difesa legale o obiezione che l'utente avrebbe diritto di sollevare contro l'eventuale richiesta di divulgazione dei suoi dati avanzata da un soggetto terzo, ivi compreso un governo. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Necessario per ottemperare a un obbligo legale al quale siamo siamo soggetti. Necessario per proteggere gli interessi vitali dell'utente o di un'altra persona. Il nostro legittimo interesse a gestire la nostra attività in conformità ai requisiti contrattuali, normativi e/o legali. Il nostro legittimo interesse a proteggere la nostra attività nel contesto di ispezioni, indagini normative, controversie legali o altri contenziosi. Il nostro legittimo interesse a prevenire e gestire casi di frode, violazioni dei nostri Termini e Condizioni o altre attività dannose o illegali. |
Trasferimenti tra aziende. Nel caso in cui fossimo coinvolti in una procedura fallimentare, in una fusione, acquisizione, ristrutturazione di qualsiasi genere o cessione di asset aziendali, è possibile che i Dati personali dell'utente vengano venduti o trasferiti nell'ambito di tale operazione. In questo contesto tali dati potrebbero essere anche divulgati alle nostre consociate. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse al perfezionamento della procedura o transazione in questione. |
Finalità amministrative interne. Ad esempio legate alla strategia e alla compliance aziendale, alle attività di auditing e controllo, di ricerca e sviluppo e di assicurazione qualità. | Informazioni sul televisore Informazioni sulla posizione Informazioni di registro Informazioni sull'uso e sulla visione Informazioni sui comandi vocali Dati di business intelligence Informazioni sull'assistenza clienti | Il nostro legittimo interesse a svolgere le operazioni amministrative finalizzate al proseguimento della nostra attività. |
Possiamo anche de-identificare e aggregare i dati relativi agli utenti dei nostri Servizi per generare statistiche e serie di dati anonimi e aggregati, che possiamo utilizzare per qualsiasi scopo. Non re identifichiamo tali serie di dati, a meno che non sia consentito o richiesto dalla legge.
3. Modalità di condivisione dei Dati personali con terzi e relativi motivi.
4. Periodi di conservazione dei Dati personali.
5. Rischi e misure applicate per garantire la sicurezza del trattamento dei Dati personali.
6. Destinazioni dei trasferimenti dei Dati personali.
7. Diritti degli utenti.
8. Minorenni.
9. App e servizi di terze parti.
10. Modifiche alla presente Informativa sulla privacy.
11. Ulteriori domande e modalità per presentare reclamo.
TiVo Company Information: Italian
Effective May 29th 2024
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Effective May 17th 2024 to May 29th 2024
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TiVo Platform Technologies LLC, società registrata negli Stati Uniti d'America, con sede legale all'indirizzo 2190 Gold Street; San Jose, CA 95002.
TiVo Voice Commands Consent IT
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TiVo Personalized Viewing Consent IT
Effective May 29th 2024
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TiVo Viewership Information Consent IT
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TiVo HbbTV Consent IT
Effective May 17th 2024
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TiVo Automatic Software Consent IT
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Content and Offers on TiVo: Italian
Effective June 3rd 2024
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Effective May 30th 2024 to June 3rd 2024
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Effective May 17th 2024 to May 30th 2024
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Contenuti e offerte su TiVo
App disponibili su TiVo
Criteri per la disposizione delle diverse app
Sequenze visualizzate e relativo ordine
Contenuti disponibili su TiVo
Altre schermate disponibili su TiVo e relativa organizzazione
Ricerca dei contenuti e ordine dei risultati di ricerca
Ordine di visualizzazione dei canali e dei programmi TV
Come controllare l'ordine di visualizzazione di app, canali e contenuti
- App. È possibile gestire l'ordine delle varie app visualizzate sulla schermata iniziale tenendo premuto "OK" quando un'app è evidenziata. Inoltre, nella schermata "Gestisci app", accessibile per mezzo del pulsante posizionato alla fine della sequenza "Le mie app", è possibile gestire i suggerimenti presentati da ogni singolo provider di contenuti. Ciò significa che si può "disabilitare" una determinata app e non visualizzare più i suggerimenti solo di quel provider di contenuti. Le app disabilitate, inoltre, non saranno più mostrate nella sequenza "Le mie app" della schermata iniziale né proposte come opzione nella schermata Dettagli dei contenuti.
- Contenuti. Nella schermata Dettagli dei contenuti è possibile utilizzare la funzione "+ WATCHLIST" per aggiungere un determinato contenuto alla propria lista personalizzata. Ciò significa che si può scegliere un certo film da una sequenza e aggiungerlo alla propria lista di contenuti preferiti tramite la schermata Dettagli dei contenuti. Si può accedere alla propria lista di preferiti (film, serie, ecc.) dal menu principale. Nella schermata Dettagli dei contenuti, è possibile anche usare la funzione pollice in giù per rimuovere un particolare contenuto dalla visualizzazione dei suggerimenti. In questo modo quel determinato contenuto non sarà più mostrato nelle sequenze delle varie schermate.
- Canali del digitale terrestre (DVB). Le opzioni di personalizzazione sono disponibili nella "Lista canali".
Proposte particolari
Nessuna modifica dei contenuti da parte di TiVo
TiVo OS Privacy Policy: Spanish
Effective June 6th 2024
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2. Cómo y sobre qué base legal utilizamos los Datos Personales que obtenemos
3. Cómo y por qué compartimos sus Datos Personales con terceros
4. Durante cuánto tiempo almacenamos sus Datos Personales
5. Cuáles son los riesgos y cómo protegemos sus Datos Personales
6. A dónde transferimos sus Datos Personales
7. Sus derechos
8. Menores
9. Aplicaciones y servicios de terceros
10. Cambios en esta Política de Privacidad
11. Otras preguntas y cómo presentar una queja
Recopilamos las siguientes categorías de Datos Personales en relación con el uso que hace del Servicio y su TV:
Fines del tratamiento de sus Datos Personales | Categorías de uso de los Datos Personales | Base jurídica del tratamiento (según proceda) |
Para proporcionarle el Servicio | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial | Necesarios para ejecutar un contrato con usted (nuestros Términos y Condiciones) |
Análisis y prestación del Servicio. Tratamos sus datos personales para: - analizar el uso habitual del Servicio, - identificar problemas con el mismo, - ayudar a su mantenimiento, - comprender mejor qué mejoras se pueden introducir, como nuevas características y funcionalidades, - garantizar que los sistemas y procesos que utilizamos para prestar nuestro Servicio funcionan correctamente y de forma segura. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial | Nuestros legítimos intereses comerciales en analizar el uso de nuestro Servicio para comprender mejor su eficacia y adecuación, mantener y mejorar su funcionamiento, desarrollar nuevas características y funcionalidades y garantizar su seguridad e integridad. |
Visualización personalizada. Recopilamos sus datos mediante técnicas de tratamiento automatizado como el reconocimiento automático de contenidos, para comprender mejor sus intereses (en particular, cuáles son los contenidos televisivo que más le gustan) y así poder ofrecerle contenidos personalizados más relevantes y recomendaciones sobre nuestro Servicio. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial | Su consentimiento Si no da su consentimiento, tendrá una experiencia limitada incluyendo la pérdida de la búsqueda, las recomendaciones personalizadas y las función del control por voz. Usted puede seguir recibiendo recomendaciones de contenido, pero serán genéricas, es decir, no estarán personalizadas para su hogar. |
Publicidad personalizada. Nosotros o los socios publicitarios que actúan en nuestro nombre utilizan Datos Personales para: - mostrar (o disponer que se muestre) publicidad, utilizando la toma de decisiones automatizada basada en el historial de visitas, intereses (o supuestos intereses) y preferencias, y - medir la publicidad identificando los anuncios que se le muestran y cómo interactúa con esos anuncios. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado | Su consentimiento (recogido a través de la herramienta de gestión del consentimiento a la que se accede yendo a Ajustes > legal > Publicidad personalizada). También puede restablecer el identificador único de publicidad asignado a su dispositivo yendo a Ajustes > Legal > Identificador o ID de publicidad. Si no da su consentimiento seguirá recibiendo publicidad pero no estará personalizada. |
Publicidad no personalizada. Nosotros o los socios publicitarios que actúen en nuestro nombre utilizamos Datos Personales para: - mostrar anuncios genéricos, es decir, que no están específicamente dirigidos a usted o a su hogar, a través de nuestro Servicio, y - realizar mediciones publicitarias identificando los anuncios que se le muestran y cómo interactúa con esos anuncios. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado | Nuestros intereses legítimos de financiar el Servicio mediante la venta de espacios publicitarios con anuncios no segmentados cuando usted no haya dado su consentimiento a recibir publicidad personalizada. |
Servicios de control por voz. Tratamos los Datos Personales para: - dar efecto al comando de voz (como iniciar una búsqueda o a un comando de control del TV que usted solicite a través del servicio de control por voz), y - personalizar los resultados de búsqueda y recomendaciones que se le muestran tras la correspondiente búsqueda por voz. | Información sobre su TV Información sobre el control por voz Información de uso y visionado | Su consentimiento. Si no da su consentimiento para usar los Comandos de Voz y la Visualización Personalizada, la funcionalidad de voz y el botón del mando a distancia estarán desactivados. |
Servicios de información de audiencia. Utilizamos tecnologías dirigidas a crear un perfil de audiencia sobre lo que ve, cuándo lo ve, durante cuánto tiempo y cómo utiliza y navega por el Servicio. Podemos ceder el perfil de audiencia a terceros que pueden utilizarlo para ofrecerle publicidad dirigida a usted, analizar su historial de visionado y uso de su TV, y planificar y medir el éxito de sus campañas publicitarias. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial | Su consentimiento |
HbbTV. Tivo no trata datos relacionados con su uso o utilización de HbbTV. Sin embargo, ofrece al emisor correspondiente la oportunidad de hacerlo. | Información sobre su TV Información sobre su ubicación | Su consentimiento Si no da su consentimiento no podrá acceder a las aplicaciones de HbbTV a través del botón rojo de su mando a distancia, y los emisores no podrán enriquecer su visionado de canales con eras aplicaciones interactivas adicionales. |
Actualizaciones y modificaciones automáticas de software. Tratamos Datos personales para permitir la instalación automática de actualizaciones y modificaciones en su TV. | Información sobre su TV Información sobre su ubicación Información de registro | Su consentimiento |
Legislación y daños y perjuicios. Utilizamos la información personal para: - responder a las solicitudes de los cuerpos y fuerzas de seguridad y según lo exija o requiera la legislación aplicable, una orden judicial o una investigación gubernamental, - proteger la seguridad de cualquier persona, - solucionar problemas técnicos, de fraude o de seguridad, o - proteger nuestros derechos o propiedades o los de nuestros usuarios (cuando la ley lo permita). Nada de lo dispuesto en la presente Política de Privacidad pretende limitar las acciones o excepciones que usted pueda tener derecho a ejercer o alegar frente a la solicitud de un tercero (incluida una solicitud gubernamental) para revelar su información. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial Información del servicio de atención al cliente | Necesario para el cumplimiento de una obligación a la que estemos sujetos. Necesario para proteger sus intereses vitales y los de otros. Nuestro interés legítimo de gestionar nuestra empresa de acuerdo con los requisitos contractuales, legales y regulatorios. Nuestro interés legítimo de proteger nuestra actividad en el contexto de investigaciones, consultas reglamentarias, litigios u otras disputas. Nuestro interés legítimo para prevenir y abordar el fraude, las infracciones de nuestros Términos y Condiciones o cualquier otra actividad ilegal o perjudicial. |
Transmisión de empresas. En caso de quiebra, fusión, adquisición, reorganización de cualquier tipo o venta de activos, sus Datos Personales pueden ser vendidos o transferidos como parte de dicha transacción. También podremos revelar información sobre usted a nuestras empresas afiliadas en relación con esto. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial Información del servicio de atención al cliente | Nuestro interés legítimo para llevar a cabo el procedimiento o transacción que da lugar a la transmisión de la empresa. |
Fines administrativos internos. Por ejemplo, estrategia corporativa, cumplimiento normativo, auditoría y control, investigación y desarrollo, y garantía de calidad. | Información sobre su TV Información sobre su ubicación Información de registro Información de uso y visionado Información sobre el control por voz Datos de inteligencia empresarial Información del servicio de atención al cliente | Nuestro interés legítimo en llevar a cabo la gestión administrativa del negocio. |
Usted podrá retirar su consentimiento en cualquier momento a través de la configuración del consentimiento yendo a Ajustes > Legal > Ajustes del consentimiento o, para la publicidad personalizada, a Configuración > Legal > Publicidad personalizada, cuando nos basemos en el consentimiento como base jurídica para el tratamiento de sus Datos Personales.
Podemos revelar sus Datos Personales a los siguientes tipos de destinatarios:
La actividad empresarial de TiVo cambia constantemente y nuestra Política de Privacidad también cambiará. Cualquier cambio que realicemos en nuestra Política de Privacidad en el futuro se publicará en esta página y, en su caso, se le notificará a través de indicaciones visuales en el Servicio. Le recomendamos que consulte con frecuencia nuestra Política de Privacidad para ver los cambios recientes de forma regular.
Effective May 17th 2024 to June 6th 2024
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- en la UE por DTS International Services GmbH, Maximiliansplatz 22, 80333 Munich, Alemania, y
- en el Reino Unido por Rovi Europe Limited, 6th Floor, One London Wall, Barbican, London EC2Y 5EB, Reino Unido.
2. Las personas que nos contactan con preguntas relacionadas con el Servicio (y cualquier referencia a "Usted" significará cualquiera de las personas indicadas anteriormente según resulte aplicable)
2. Cómo y sobre qué base legal utilizamos los Datos Personales que obtenemos
3. Cómo y por qué compartimos sus Datos Personales con terceros
4. Durante cuánto tiempo almacenamos sus Datos Personales
5. Cuáles son los riesgos y cómo protegemos sus Datos Personales
6. A dónde transferimos sus Datos Personales
7. Sus derechos
8. Menores
9. Aplicaciones y servicios de terceros
10. Cambios en esta Política de Privacidad
11. Otras preguntas y cómo presentar una queja
INFORMACIÓN DETALLADA: LA INFORMACIÓN MÁS DETALLADA QUE DEBE LEER
- Información sobre su TV: el modelo, sistema operativo, identificadores únicos del dispositivo, dirección MAC, dirección IP, configuración de audio y vídeo, conexión de red de su dispositivo y otra información sobre la conexión de su TV.
- Información sobre su ubicación: los detalles sobre el país o región en el que usa su dispositivo, obtenida a partir de su dirección IP, los canales a los que TV puede acceder o cualquier otra información que nos haya proporcionado directamente, tal y como su región elegida o su código postal.
- Información de registro: la información técnica y de diagnóstico sobre el uso que hace de su TV, información sobre cuándo y durante cuánto tiempo ha usado el Servicio o una función de su TV, información sobre las búsquedas que realiza en el Servicio, información de registro relacionada con errores o problemas en su TV o el Servicio, su idioma seleccionado, los ID de publicidad únicos que le asignamos y detalles sobre si ha dado su consentimiento a determinadas actividades de tratamiento.
- Información de uso y visionado: la información sobre los canales, programas y anuncios que ve y qué aplicaciones usa en su dispositivo, incluidos los horarios y la duración de visionado y cómo valora los programas y funciones del Servicio.
- Información sobre el control por voz: si su dispositivo permite funcionalidades de voz, las grabaciones de su voz cuando opta por usar la función de control por voz, así como transcripciones de esas grabaciones. En algunos productos, se procesará y utilizará una palabra clave o una palabra de activación remota para ejecutar su comando.
- Datos de inteligencia empresarial: la información sobre su TV y su fabricación y los datos para determinar qué características y funciones se han habilitado, incluidas las funciones activadas y las llamadas al Servicio, la actividad de promoción comercial y los informes financieros.
- Información del servicio de atención al cliente: su nombre e información de contacto (incluyendo su dirección de correo electrónico, domicilio o número de teléfono) proporcionados cuando usted se pone en contacto con nuestros servicios de atención al cliente (si procede), registros de llamadas y correos electrónicos de clientes, y los tickets de soporte y de respuesta.
- de forma automática cuando usted utiliza su TV y/o el Servicio,
- los que usted nos facilite cuando se comunique con nosotros o con el personal de atención al cliente que actúa en nuestro nombre en relación con el Servicio, o cuando nos proporcione información a través de su TV y/o del Servicio, y/o
- de colaboradores externos, como socios de enriquecimiento de datos, en la medida que estos Datos Personales se obtengan de conformidad con las leyes de protección de datos.
Fines del tratamiento de sus Datos Personales | Categorías de uso de los Datos Personales | Base jurídica del tratamiento (según proceda) |
Para proporcionarle el Servicio | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarial | Necesarios para ejecutar un contrato con usted (nuestros Términos y Condiciones) |
Análisis y prestación del Servicio. Tratamos sus datos personales para:
| Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarial | Nuestros legítimos intereses comerciales en analizar el uso de nuestro Servicio para comprender mejor su eficacia y adecuación, mantener y mejorar su funcionamiento, desarrollar nuevas características y funcionalidades y garantizar su seguridad e integridad. |
Visualización personalizada. Recopilamos sus datos mediante técnicas de tratamiento automatizado como el reconocimiento automático de contenidos, para comprender mejor sus intereses (en particular, cuáles son los contenidos televisivo que más le gustan) y así poder ofrecerle contenidos personalizados más relevantes y recomendaciones sobre nuestro Servicio. | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarial | Su consentimientoSi no da su consentimiento, tendrá una experiencia limitada incluyendo la pérdida de la búsqueda, las recomendaciones personalizadas y las función del control por voz. Usted puede seguir recibiendo recomendaciones de contenido, pero serán genéricas, es decir, no estarán personalizadas para su hogar. |
Publicidad personalizada. Nosotros o los socios publicitarios que actúan en nuestro nombre utilizan Datos Personales para:
| Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionado | Su consentimiento (recogido a través de la herramienta de gestión del consentimiento a la que se accede yendo a Ajustes > legal > Publicidad personalizada). También puede restablecer el identificador único de publicidad asignado a su dispositivo yendo a Ajustes > Legal > Identificador o ID de publicidad. Si no da su consentimiento seguirá recibiendo publicidad pero no estará personalizada. |
Publicidad no personalizada. Nosotros o los socios publicitarios que actúen en nuestro nombre utilizamos Datos Personales para:
| Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionado | Nuestros intereses legítimos de financiar el Servicio mediante la venta de espacios publicitarios con anuncios no segmentados cuando usted no haya dado su consentimiento a recibir publicidad personalizada. |
Servicios de control por voz. Tratamos los Datos Personales para:
| Información sobre su TVInformación sobre el control por vozInformación de uso y visionado | Su consentimiento.Si no da su consentimiento para usar los Comandos de Voz y la Visualización Personalizada, la funcionalidad de voz y el botón del mando a distancia estarán desactivados. |
Servicios de información de audiencia. Utilizamos tecnologías dirigidas a crear un perfil de audiencia sobre lo que ve, cuándo lo ve, durante cuánto tiempo y cómo utiliza y navega por el Servicio. Podemos ceder el perfil de audiencia a terceros que pueden utilizarlo para ofrecerle publicidad dirigida a usted, analizar su historial de visionado y uso de su TV, y planificar y medir el éxito de sus campañas publicitarias. | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarial | Su consentimiento |
HbbTV. Tivo no trata datos relacionados con su uso o utilización de HbbTV. Sin embargo, ofrece al emisor correspondiente la oportunidad de hacerlo. | Información sobre su TVInformación sobre su ubicación | Su consentimientoSi no da su consentimiento no podrá acceder a las aplicaciones de HbbTV a través del botón rojo de su mando a distancia, y los emisores no podrán enriquecer su visionado de canales con eras aplicaciones interactivas adicionales. |
Actualizaciones y modificaciones automáticas de software. Tratamos Datos personales para permitir la instalación automática de actualizaciones y modificaciones en su TV. | Información sobre su TVInformación sobre su ubicaciónInformación de registro | Su consentimiento |
Legislación y daños y perjuicios. Utilizamos la información personal para:
Nada de lo dispuesto en la presente Política de Privacidad pretende limitar las acciones o excepciones que usted pueda tener derecho a ejercer o alegar frente a la solicitud de un tercero (incluida una solicitud gubernamental) para revelar su información. | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarialInformación del servicio de atención al cliente | Necesario para el cumplimiento de una obligación a la que estemos sujetos.Necesario para proteger sus intereses vitales y los de otros.Nuestro interés legítimo de gestionar nuestra empresa de acuerdo con los requisitos contractuales, legales y regulatorios.Nuestro interés legítimo de proteger nuestra actividad en el contexto de investigaciones, consultas reglamentarias, litigios u otras disputas.Nuestro interés legítimo para prevenir y abordar el fraude, las infracciones de nuestros Términos y Condiciones o cualquier otra actividad ilegal o perjudicial. |
Transmisión de empresas. En caso de quiebra, fusión, adquisición, reorganización de cualquier tipo o venta de activos, sus Datos Personales pueden ser vendidos o transferidos como parte de dicha transacción. También podremos revelar información sobre usted a nuestras empresas afiliadas en relación con esto. | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarialInformación del servicio de atención al cliente | Nuestro interés legítimo para llevar a cabo el procedimiento o transacción que da lugar a la transmisión de la empresa. |
Fines administrativos internos. Por ejemplo, estrategia corporativa, cumplimiento normativo, auditoría y control, investigación y desarrollo, y garantía de calidad. | Información sobre su TVInformación sobre su ubicaciónInformación de registroInformación de uso y visionadoInformación sobre el control por vozDatos de inteligencia empresarialInformación del servicio de atención al cliente | Nuestro interés legítimo en llevar a cabo la gestión administrativa del negocio. |
También podemos seudonimizar y agregar los datos de los usuarios de nuestros Servicios para generar estadísticas y conjuntos de datos anónimos y agregados que podremos utilizar para cualquier fin. No volvemos a identificar los conjuntos de datos a menos que lo permita o lo exija la ley.
4. Durante cuánto tiempo almacenamos sus Datos Personales
6. A dónde transferimos sus Datos Personales
7. Sus derechos
8. Menores
9. Servicios y aplicaciones de terceros
10. Cambios en esta Política de Privacidad
11. Otras preguntas y cómo presentar una queja
TiVo Company Information: Spanish
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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TiVo Voice Commands Consent ES
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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TiVo Personalized Viewing Consent ES
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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TiVo y Samba TV analizarán lo que ves y cómo usas el servicio y tu TV con el fin de recomendarte contenido que pensamos te puede interesar.
TiVo Viewership Information Consent ES
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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Si, por el contrario, decides no otorgar el permiso para activar los Servicios de información sobre el espectador, TiVo podrá analizar el uso que haces de tu TV y el contenido que ves con otros fines, como aquellos establecidos en esta pantalla de permisos (las funciones permitidas por ti), o tal y como se establece en la Política de Privacidad de TiVo.
TiVo HbbTV Consent ES
Effective May 17th 2024
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Si das tu consentimiento, Tivo te proporciona acceso a las aplicaciones HbbTV proporcionadas por los emisores (cuando estén disponibles). Estas aplicaciones permiten a la emisora correspondiente acceder a sus datos, incluida la información sobre audiencia y acceso limitado a la información del dispositivo.
El servicio de HbbTV solo se ofrecerá si la función del Botón Rojo correspondiente está disponible en el programa que estés viendo.
Tienes la opción de actualizar tus preferencias de privacidad y de revocar el permiso en cualquier momento (esto surtirá efecto a partir de ese momento) a través de la configuración de permisos en Configuración > Legal > Permisos.
TiVo Automatic Software Consent ES
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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Content and Offers on TiVo: Spanish
Effective June 6th 2024
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Effective May 17th 2024 to June 6th 2024
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Oferta de contenidos en TiVo
¿Qué aplicaciones puede encontrar en TiVo?
¿Qué criterios se utilizan para la disposición de las distintas aplicaciones?
¿Qué tipo de carruseles puede ver y cómo están ordenados?
¿Qué contenidos puedo encontrar en TiVo?
¿Qué otras pantallas se pueden encontrar en TiVo y cómo están organizadas?
¿Cómo se pueden encontrar determinados contenidos y cómo se decide el orden de los resultados de mi búsqueda?
¿Cómo decide TiVo en qué orden mostrar los canales y los programas de TV?
¿Cómo se puede influir en el orden en el que se muestran las aplicaciones, los canales y los contenidos?
- Aplicaciones: puede cambiar el orden de las diferentes aplicaciones que ve en la pantalla de inicio manteniendo pulsado el botón «OK» una vez que haya resaltado una aplicación. Además, la pantalla «Administrar aplicaciones", accesible desde un botón situado al final del carrusel «Mis aplicaciones», le permite controlar las recomendaciones ofrecidas por un proveedor de contenidos en particular. Esto significa que puede «desactivar» una determinada aplicación y ya no se le mostrarán las recomendaciones que solo sean elegidas de este proveedor de contenidos en concreto. Si «desactiva» una aplicación determinada, ésta dejará de aparecer en la pantalla de inicio del carrusel «Mis aplicaciones» o como opción en la pantalla Información del contenido.
- Contenido: puede utilizar la función «+ MI LISTA» de la pantalla Información del contenido para añadir un determinado recurso de contenido a su lista individualizada Mi lista. Esto significa que puede elegir, por ejemplo, una película determinada de un carrusel y añadirla a Mi lista a través de la pantalla Información del contenido de la película. Puede acceder a Mi lista, donde se encuentran sus películas, series y otros contenidos favoritos, desde el menú principal. También puede utilizar la función de clasificación con el pulgar hacia abajo en una pantalla de Información del contenido para eliminar un determinado contenido de las recomendaciones de contenido. Esto significa que ya no se le mostrará una determinada película, por ejemplo, en los carruseles de las distintas pantallas.
- Canales DVB: las opciones de personalización están disponibles a través de la «lista de canales».
¿Se pueden encontrar determinadas propuestas con más facilidad?
¿Realiza TiVo algún cambio en los contenidos que se le muestran?
TiVo OS Privacy Policy: Polish
Effective June 13th 2024
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(a odniesienia do „użytkownika” oznaczają jedno lub drugie z powyższych w zależności od przypadku).
Gromadzimy poniższe kategorie danych osobowych, związanych z wykorzystaniem przez Ciebie Usługi:
Cel przetwarzania danych osobowych użytkownika | Kategorie danych osobowych zastosowa | Podstawa prawna przetwarzania (w stosownych przypadkach) |
Aby świadczyć użytkownikowi nasze Usługi. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej.nia | Niezbędne do wykonania umowy z użytkownikiem (nasze Warunki Użytkowania) |
Analiza i wydajność usług. Przetwarzamy dane osobowe w celu: - analizy sposobu, w jaki nasza usługa jest zazwyczaj używana; - identyfikacji problemów z nią związanych; - pomóc w jej utrzymaniu; - lepszego zrozumienia, jakie ulepszenia można wprowadzić, takie jak nowe rozwiązania i funkcje; oraz - zapewnienia, że systemy i procesy, z których korzystamy do świadczenia naszej usługi działają prawidłowo i bezpiecznie. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Nasze uzasadnione interesy związane z analizą korzystania z naszej Usługi, aby lepiej zrozumieć jej skuteczność i przydatność, utrzymywać i ulepszać jej działanie, opracowywać nowe rozwiązania i funkcje oraz zapewniać jej bezpieczeństwo i integralność. |
Spersonalizowane przeglądanie. Gromadzimy dane osobowe użytkownika, przy użyciu technik automatycznego przetwarzania, takich jak automatyczne rozpoznawanie treści, aby uzyskać lepszy obraz zainteresowań użytkownika (w szczególności treści TV, które mogą Ci się podobać), co pozwala nam dostarczać rekomendacje w naszej Usłudze. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Twoja zgoda. Jeżeli nie wyrazisz zgody, będziesz mieć ograniczone doświadczenie, w tym utracisz możliwość wyszukiwania, spersonalizowanych rekomendacji oraz funkcję komend głosowych. Użytkownik może nadal otrzymywać rekomendacje, ale będą one ogólne i nie będą spersonalizowane pod kątem odbiorców. |
Marketing spersonalizowany. My lub zewnętrzni partnerzy reklamowi działający w naszym imieniu wykorzystują Dane Osobowe do: - wyświetlania (lub aranżowania wyświetlania) reklam, wykorzystując zautomatyzowane podejmowanie decyzji, na podstawie historii przeglądania, zainteresowań (lub domniemanych zainteresowań) i preferencji; oraz - przeprowadzania pomiarów reklam poprzez identyfikację reklam, które są wyświetlane użytkownikowi i w jaki sposób użytkownik angażuje się w te reklamy. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi. | Twoja zgoda. (zebrana za pośrednictwem narzędzia do zarządzania zgodami, dostępnego w opcjach Ustawienia>Prawo> Spersonalizowana reklama). Można również zresetować unikalny identyfikator reklamowy przypisany do urządzenia, dostępny w opcjach Ustawienia>Prawo> Identyfikator Marketingowy Jeżeli nie wyrazisz zgody, nadal będziesz otrzymywać marketing niespersonalizowany. |
Marketing niespersonalizowany. My lub zewnętrzni partnerzy reklamowi działający w naszym imieniu wykorzystują Dane Osobowe do: - wyświetlanie standardowych reklam za pośrednictwem naszej Usługi, które nie są nie są skierowane konkretnie do użytkownika lub jego odbiorców; - przeprowadzania pomiarów reklam poprzez identyfikację reklam, które są wyświetlane użytkownikowi i w jaki sposób użytkownik angażuje się w te reklamy. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi. | Nasze uzasadnione interesy polegające na finansowaniu Usługi poprzez sprzedaż przestrzeni reklamowej wypełnionej reklamami niespiersonalizowanymi, jeżeli użytkownik nie wyraził zgody na spersonalizowane reklamy. |
Usługi komend głosowych. Przetwarzamy Dane Osobowe w celu: - wykonania polecenie głosowego (np. inicjowanie wyszukiwania lub sterowanie telewizorem, o które użytkownik prosi za pośrednictwem usługi komend głosowych); oraz - personalizowania wyników wyszukiwania i rekomendacji, które są wyświetlane po wyszukiwaniu głosowym. | Dane dotyczące odbiornika TV; Dane dotyczące komend głosowych; Dane dotyczące historii oglądania i wykorzystania Usługi. | Twoja zgoda. Jeżeli użytkownik nie wyrazi zgody zarówno dla komend głosowych jak i spersonalizowanego przeglądania funkcje głosowe oraz odpowiedni przycisk na pilocie zostaną wyłączone. |
Profil Widza Usługi. Używamy technologii śledzących (w tym technologii automatycznego rozpoznawania treści) do stworzenia profilu widza, dotyczącego co oglądasz, kiedy oglądasz, jak długo oraz w jaki sposób użytkownik korzysta i jak porusza się po Usłudze. Możemy licencjonować ten profil widza stronom trzecim, aby mogły one wykorzystywać go do wyświetlania ukierunkowanych reklam, analizować historię Usługi/wykorzystanie telewizji oraz planować i mierzyć sukces swoich kampanii reklamowych. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Twoja zgoda. |
HbbTV. TiVo nie przetwarza danych dotyczących korzystania lub oglądania w HbbTV, jednak daje taką możliwość odpowiedniemu nadawcy. | Dane dotyczące odbiornika TV; Dane o lokalizacji. | Twoja zgoda. Jeżeli użytkownik nie wyrazi zgody to, nie otrzyma dostępu do aplikacji HbbTV za pośrednictwem Czerwonego Przycisku na pilocie, a nadawcy nie będą mogli wzbogacić doświadczenia oglądania użytkownika o odpowiednie kanały oraz dodatkowe aplikacje interaktywne. |
Automatyczne aktualizacje i modyfikacje oprogramowania. Przetwarzamy Dane Osobowe w celu umożliwienia automatycznej instalacji aktualizacji i modyfikacji oprogramowania w telewizorze. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania. | Twoja zgoda. |
Prawo i szkoda. Przetwarzamy Dane Osobowe w celu: - odpowiadania na żądania organów ścigania oraz zgodnie z wymogami obowiązującego prawa, nakazu sądowego lub dochodzenia rządowego; - ochrony bezpieczeństwa osób fizycznych; - rozwiązywania problemów związanych z oszustwem, kwestii bezpieczeństwa lub technicznych; lub - ochrony naszych praw lub własności (w granicach dozwolonych przez prawo). Żadne z postanowień Polityki Prywatności nie dąży do ograniczenia jakichkolwiek środków ochrony prawnej lub roszczeń użytkownika, do których jest on uprawniony wobec jakiejkolwiek stronie trzeciej (w tym rządu) w zakresie żądania ujawnienia danych osobowych i ich przetwarzania, postawionego przez tę stronę. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Niezbędne do zapewnienia zgodności z obowiązkami prawnymi, którym podlegamy. Niezbędne do ochrony żywotnych interesów użytkownika lub innych osób. Nasz uzasadniony interes prowadzenia naszej działalności zgodnie z odpowiednimi warunkami umownymi, regulacyjnymi lub obowiązkami prawnymi. Nasz uzasadniony interes polegający na ochronie naszej działalności kontekście dochodzeń, procesów regulacyjnych, sporów sądowych oraz innych sporów. Nasz uzasadniony interes polegający na zapobieganiu i przeciwdziałaniu oszustwom, naruszeniom Warunków Użytkowania lub innych szkodliwych i nielegalnych działań. |
Business transfers. Jeżeli jesteśmy zaangażowani w bankructwo, fuzję, przejęcie, reorganizację lub sprzedaż aktywów jakiegokolwiek rodzaju, Dane Osobowe użytkownika mogą zostać sprzedane lub przekazane w ramach takiej transakcji. W związku z tym możemy ujawnić Twoje Dane Osobowe podmiotom stowarzyszonym lub związanym z tą transakcją. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Nasz uzasadniony interes dotyczący realizacji odpowiedniej procedury lub transakcji dążącej do przeniesienia przedsiębiorstwa. |
Wewnętrzne potrzeby administracyjne. Na przykład: strategia korporacyjna, zgodność z prawe, audyt, monitorowania zgodności, proces badawczo-rozwojowy oraz kontrola jakości. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Nasz uzasadniony interes dotyczący realizacji celów administracyjnych w celu wsparcia naszej działalności. |
Możemy również de-identyfikować i agregować dane o użytkownikach naszych Usług w celu wygenerowania anonimowych i zagregowanych statystyk i zestawów danych, które możemy następnie wykorzystać w dowolnym celu. Nie identyfikujemy ponownie takich zestawów danych, chyba że jest to dozwolone lub wymagane przez prawo.
Effective May 17th 2024 to June 13th 2024
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W PRZYPADKU JAKICHKOLWIEK TRUDNOŚCI Z PRZECZYTANIEM NINIEJSZYCH ZASAD PROSIMY SKORZYSTAĆ Z NARZĘDZI UŁATWIEŃ DOSTĘPU W TELEWIZORZE LUB SKONTAKTOWAĆ SIĘ Z NAMI POD ADRESEM
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- w UE przez swój DTS International Services GmbH, Maximiliansplatz 22, 80333 Monachium, Niemcy,
- w Wielkiej Brytanii przez Rovi Europe Limited z siedzibą pod adresem 6th Floor, One London Wall, London, EC2Y 5EB, Wielka Brytania.
2. osób, które kontaktują się z nami z zapytaniami dotyczącymi Usługi,
(a odniesienia do „użytkownika” oznaczają jedno lub drugie z powyższych w zależności od przypadku).
2. W jaki sposób wykorzystujemy uzyskane dane osobowe i jaka jest nasza podstawa prawna?
3. W jaki sposób i dlaczego udostępniamy dane osobowe użytkownika innym podmiotom?
4. Jak długo przechowujemy dane osobowe użytkownika?
5. Jakie są zagrożenia i jak dbamy o bezpieczeństwo danych osobowych użytkownika?
6. Gdzie przekazujemy dane osobowe użytkownika?
7. Prawa użytkownika
8. Dzieci
9. Usługi stron trzecich
10. Zmiany w niniejszych Zasadach ochrony prywatności
11. Dalsze pytania i sposób składania skarg.
SZCZEGÓŁY – BARDZIEJ SZCZEGÓŁOWE INFORMACJE, Z KTÓRYMI NALEŻY SIĘ ZAPOZNAĆ
- Informacje o telewizorze: model urządzenia, system operacyjny, unikatowe identyfikatory urządzenia, adres MAC, adres IP, ustawienia dźwięku i obrazu, połączenie sieciowe i inne informacje o połączeniu z telewizorem.
- Informacje o lokalizacji: szczegóły dotyczące kraju/regionu, w którym użytkownik korzysta ze swojego urządzenia, uzyskane na podstawie adresu IP użytkownika, kanały do których masz dostęp oraz wszelkie inne informacje udostępnione przez Ciebie, np. wybrany przez Ciebie rejon lub kod pocztowy.
- Informacje diagnostyczne: diagnostyka i informacje techniczne dotyczące korzystania przez użytkownika z telewizora, szczegółowe informacje o tym, kiedy i jak długo użytkownik korzystał z Usługi lub funkcji telewizora, szczegółowe informacje o wyszukiwaniach wykonywanych przez użytkownika w Usłudze, informacje z dziennika dotyczące błędów lub problemów z telewizorem lub Usługą, wybrany przez Ciebie język oraz unikatowe identyfikatory reklamowe, które przypisujemy do użytkownika oraz informacje dotyczące ewentualnie wyrażonych przez Ciebie zgód na pewne rodzaje przetwarzania.
- Informacje o oglądaniu i użyciu: szczegóły dotyczące kanałów, programów i reklam, które użytkownik ogląda, oraz aplikacji, z których korzysta na swoim urządzeniu, w tym godziny i czas trwania oglądania oraz dokonane przez użytkownika oceny programów lub funkcji w Usłudze.
- Informacje dotyczące poleceń głosowych: jeżeli urządzenie użytkownika obsługuje funkcję głosową, nagrania jego głosu, gdy postanowi skorzystać z funkcji poleceń głosowych. Jeśli ma to zastosowanie, w niektórych produktach „słowo wybudzenia” lub słowo zdalnej aktywacji zostanie przetworzone i wykorzystane do wykonania polecenia użytkownika.
- Dane analizy biznesowej: informacje o telewizorze i produkcji oraz dane pozwalające określić, jakie funkcje zostały włączone, w tym aktywowane funkcje i połączenia z Usługą, działania związane z promocjami sprzedaży, sprawozdawczość finansowa.
- Informacje dotyczące wsparcia użytkownika: Jeśli dotyczy, imię i nazwisko oraz dane kontaktowe (w tym adres e-mail, adres domowy lub numer telefonu) podane podczas kontaktu z naszymi usługami z naszymi usługami pomocy technicznej, zapisy dzienników połączeń i wiadomości e-mail klientów oraz powiązane zgłoszenia pomocy bilety.
- Automatycznie podczas korzystania z telewizora i/lub Usługi;
- Od Użytkownika, o ile przekaże nam swoje dane osobowe, kontaktując się z nami lub z pracownikami obsługi klienta działającymi w naszym imieniu w sprawie Usługilub podczas przesyłania informacji za pośrednictwem telewizora i/lub Usługi;
- Od stron trzecich, z którymi współpracujemy, takich jak partnerzy zajmujący się wzbogacaniem danych, w zakresie, w jakim te dane osobowe są uzyskiwane zgodnie z przepisami o ochronie danych.
2. W jaki sposób wykorzystujemy uzyskane dane osobowe i jaka jest nasza podstawa prawna?
Cel przetwarzania danych osobowych użytkownika | Kategorie danych osobowych zastosowania | Podstawa prawna przetwarzania (w stosownych przypadkach) |
Aby świadczyć użytkownikowi nasze Usługi. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Niezbędne do wykonania umowy z użytkownikiem (nasze Warunki Użytkowania) |
Analiza i wydajność usług. Przetwarzamy dane osobowe w celu:
| Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Nasze uzasadnione interesy związane z analizą korzystania z naszej Usługi, aby lepiej zrozumieć jej skuteczność i przydatność, utrzymywać i ulepszać jej działanie, opracowywać nowe rozwiązania i funkcje oraz zapewniać jej bezpieczeństwo i integralność. |
Spersonalizowane przeglądanie. Gromadzimy dane osobowe użytkownika, przy użyciu technik automatycznego przetwarzania, takich jak automatyczne rozpoznawanie treści, aby uzyskać lepszy obraz zainteresowań użytkownika (w szczególności treści TV, które mogą Ci się podobać), co pozwala nam dostarczać rekomendacje w naszej Usłudze. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Twoja zgoda. Jeżeli nie wyrazisz zgody, będziesz mieć ograniczone doświadczenie, w tym utracisz możliwość wyszukiwania, spersonalizowanych rekomendacji oraz funkcję komend głosowych. Użytkownik może nadal otrzymywać rekomendacje, ale będą one ogólne i nie będą spersonalizowane pod kątem odbiorców. |
Marketing spersonalizowany. My lub zewnętrzni partnerzy reklamowi działający w naszym imieniu wykorzystują Dane Osobowe do:
| Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi. | Twoja zgoda. (zebrana za pośrednictwem narzędzia do zarządzania zgodami, dostępnego w opcjach Ustawienia>Prawo>Spersonalizowana reklama). Można również zresetować unikalny identyfikator reklamowy przypisany do urządzenia, dostępny w opcjach Ustawienia>Prawo>Identyfikator Marketingowy Jeżeli nie wyrazisz zgody, nadal będziesz otrzymywać marketing niespersonalizowany. |
Marketing niespersonalizowany. My lub zewnętrzni partnerzy reklamowi działający w naszym imieniu wykorzystują Dane Osobowe do:
| Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi. | Nasze uzasadnione interesy polegające na finansowaniu Usługi poprzez sprzedaż przestrzeni reklamowej wypełnionej reklamami niespiersonalizowanymi, jeżeli użytkownik nie wyraził zgody na spersonalizowane reklamy. |
Usługi komend głosowych. Przetwarzamy Dane Osobowe w celu:
| Dane dotyczące odbiornika TV; Dane dotyczące komend głosowych; Dane dotyczące historii oglądania i wykorzystania Usługi. | Twoja zgoda. Jeżeli użytkownik nie wyrazi zgody zarówno dla komend głosowych jak i spersonalizowanego przeglądania funkcje głosowe oraz odpowiedni przycisk na pilocie zostaną wyłączone. |
Profil Widza Usługi. Używamy technologii śledzących (w tym technologii automatycznego rozpoznawania treści) do stworzenia profilu widza, dotyczącego co oglądasz, kiedy oglądasz, jak długo oraz w jaki sposób użytkownik korzysta i jak porusza się po Usłudze. Możemy licencjonować ten profil widza stronom trzecim, aby mogły one wykorzystywać go do wyświetlania ukierunkowanych reklam, analizować historię Usługi/wykorzystanie telewizji oraz planować i mierzyć sukces swoich kampanii reklamowych. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej. | Twoja zgoda. |
HbbTV. TiVo nie przetwarza danych dotyczących korzystania lub oglądania w HbbTV, jednak daje taką możliwość odpowiedniemu nadawcy. | Dane dotyczące odbiornika TV; Dane o lokalizacji. | Twoja zgoda. Jeżeli użytkownik nie wyrazi zgody to, nie otrzyma dostępu do aplikacji HbbTV za pośrednictwem Czerwonego Przycisku na pilocie, a nadawcy nie będą mogli wzbogacić doświadczenia oglądania użytkownika o odpowiednie kanały oraz dodatkowe aplikacje interaktywne. |
Automatyczne aktualizacje i modyfikacje oprogramowania. Przetwarzamy Dane Osobowe w celu umożliwienia automatycznej instalacji aktualizacji i modyfikacji oprogramowania w telewizorze. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania. | Twoja zgoda. |
Prawo i szkoda. Przetwarzamy Dane Osobowe w celu:
Żadne z postanowień Polityki Prywatności nie dąży do ograniczenia jakichkolwiek środków ochrony prawnej lub roszczeń użytkownika, do których jest on uprawniony wobec jakiejkolwiek stronie trzeciej (w tym rządu) w zakresie żądania ujawnienia danych osobowych i ich przetwarzania, postawionego przez tę stronę. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Niezbędne do zapewnienia zgodności z obowiązkami prawnymi, którym podlegamy. Niezbędne do ochrony żywotnych interesów użytkownika lub innych osób. Nasz uzasadniony interes prowadzenia naszej działalności zgodnie z odpowiednimi warunkami umownymi, regulacyjnymi lub obowiązkami prawnymi. Nasz uzasadniony interes polegający na ochronie naszej działalności kontekście dochodzeń, procesów regulacyjnych, sporów sądowych oraz innych sporów. Nasz uzasadniony interes polegający na zapobieganiu i przeciwdziałaniu oszustwom, naruszeniom Warunków Użytkowania lub innych szkodliwych i nielegalnych działań. |
Business transfers. Jeżeli jesteśmy zaangażowani w bankructwo, fuzję, przejęcie, reorganizację lub sprzedaż aktywów jakiegokolwiek rodzaju, Dane Osobowe użytkownika mogą zostać sprzedane lub przekazane w ramach takiej transakcji. W związku z tym możemy ujawnić Twoje Dane Osobowe podmiotom stowarzyszonym lub związanym z tą transakcją. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Nasz uzasadniony interes dotyczący realizacji odpowiedniej procedury lub transakcji dążącej do przeniesienia przedsiębiorstwa. |
Wewnętrzne potrzeby administracyjne. Na przykład: strategia korporacyjna, zgodność z prawe, audyt, monitorowania zgodności, proces badawczo-rozwojowy oraz kontrola jakości. | Dane dotyczące odbiornika TV; Dane o lokalizacji; Dane dotyczące logowania; Dane dotyczące historii oglądania i wykorzystania Usługi; Dane dotyczące komend głosowych; Dane dotyczące analityki biznesowej; Dane dotyczące wsparcia użytkownika. | Nasz uzasadniony interes dotyczący realizacji celów administracyjnych w celu wsparcia naszej działalności. |
3. W jaki sposób i dlaczego udostępniamy dane osobowe użytkownika innym podmiotom?
4. Jak długo przechowujemy dane osobowe użytkownika?
5. Jakie są zagrożenia przetwarzania i jak dbamy o bezpieczeństwo danych osobowych użytkownika?
6. Gdzie przekazujemy dane osobowe użytkownika?
8. Dzieci
9. Usługi i aplikacje stron trzecich
10. Zmiany w niniejszych Zasadach ochrony prywatności
11. Dalsze pytania i sposób składania skarg
TiVo Company Information: Polish
Effective July 25th 2024
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Kelly Mungary, privacyrequest@xperi.com
Upoważniony odbiorca usługi:
Odbiorcą usług wyłącznie do celów postępowania zgodnie z sekcją 21 niemieckiego Traktatu o ochronie młodzieży w mediach („JMStV”) jest DTS International GmbH, Maximiliansplatz 22, 80333 Monachium, Bawaria, Niemcy.
Rozstrzyganie sporów online i alternatywne rozstrzyganie sporów:
Komisja Europejska zapewnia platformę do pozasądowego rozwiązywania sporów online (platforma ODR), do której można uzyskać dostęp pod adresem https://ec.europa.eu/consumers/odr.
Nie jesteśmy skłonni ani zobowiązani do udziału w procedurze rozstrzygania sporów przed komisją arbitrażową ds. konsumentów.
Effective May 17th 2024 to June 13th 2024
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TiVo Voice Commands Consent PL
Effective June 13th 2024
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Effective May 17th 2024 to June 13th 2024
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TiVo Personalized Viewing Consent PL
Effective July 25th 2024
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TiVo i Samba TV będą analizować treści oglądane przez użytkownika oraz sposób korzystania z usługi i telewizora, aby polecać treści, które naszym zdaniem będą interesujące dla użytkownika.
Jeżeli użytkownik nie wyrazi zgody na tę funkcję, nadal będzie otrzymywał sugestie dotyczące oglądania, ale będą one ogólne i nie będą dotyczyły konkretnie użytkownika ani historii oglądania jego gospodarstwa domowego.
Uwaga - w celu zapewnienia tej funkcjonalności korzystamy z technologii śledzenia, takich jak pliki cookie. W związku z tym użytkownik będzie musiał również wyrazić zgodę na korzystanie przez nas z plików cookie oraz na "przechowywanie i/lub dostęp do informacji na urządzeniu użytkownika" w osobnym narzędziu do zarządzania zgodą, które zostanie mu wyświetlone.
W dowolnym momencie użytkownik może zaktualizować swoje preferencje prywatności pośrednictwem ustawień zgody, wybierając kolejno Ustawienia > Informacje prawne > Ustawienia zgody. Zmiany ustawień prywatności wchodzą w życie w chwili ich wprowadzenia.
Effective May 17th 2024 to June 13th 2024
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TiVo Viewership Information Consent PL
Effective June 13th 2024
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Effective May 17th 2024 to June 13th 2024
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TiVo HbbTV Consent PL
Effective May 17th 2024
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TiVo Automatic Software Consent PL
Effective June 13th 2024
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Effective May 17th 2024 to June 13th 2024
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Content and Offers on TiVo: Polish
Effective June 13th 2024
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Effective May 17th 2024 to June 13th 2024
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Treści i oferty w TiVo
Jakie aplikacje można znaleźć w TiVo?
Jakie kryteria są stosowane przy rozmieszczaniu różnych aplikacji?
Jakiego rodzaju karuzele są wyświetlane i jak są one sortowane?
Jakie treści można znaleźć w TiVo?
Jakie inne ekrany można znaleźć w TiVo i jak są one zorganizowane?
Jak można znaleźć określone treści i jak ustalana jest kolejność wyników wyszukiwania?
Jak TiVo decyduje o kolejności wyświetlania kanałów/programów telewizyjnych?
Jak można wpływać na kolejność wyświetlanych aplikacji, kanałów i treści?
- Aplikacje: kolejnością różnych aplikacji wyświetlanych na ekranie głównym można zarządzać, przytrzymując przycisk „OK”, gdy aplikacja jest wyróżniona. Ponadto ekran „Zarządzaj aplikacjami”, który jest dostępny za pomocą przycisku na końcu karuzeli „Moje aplikacje”, pozwala kontrolować rekomendacje prezentowane przez poszczególnych dostawców treści. Oznacza to, że można „wyłączyć” określoną aplikację, dzięki czemu nie będą już wyświetlane rekomendacje, które są wybierane tylko od tego konkretnego dostawcy treści. Jeśli użytkownik „wyłączy” określoną aplikację, nie będzie ona już wyświetlana na ekranie głównym w karuzeli „Moje aplikacje” ani jako opcja na ekranie szczegółów treści.
- Treści: można użyć funkcji „+ OBSERWOWANE” na ekranie szczegółów treści, aby dodać określony zasób treści do zindywidualizowanej listy obserwowanych. Oznacza to, że użytkownik może wybrać na przykład określony film z karuzeli i dodać go do swojej listy obserwowanych na ekranie szczegółów treści dla filmu. Listę obserwowanych z ulubionymi filmami, serialami itp. można wyświetlić z poziomu menu głównego. Można również użyć funkcji oceny kciukiem w dół na ekranie szczegółów treści, aby usunąć określony zasób treści z wyświetlania w rekomendacjach treści. Oznacza to, że na przykład określony film nie będzie już wyświetlany w karuzelach na różnych ekranach.
- Kanały DVB: opcje dostosowania są dostępne poprzez listę kanałów.
Czy pewne oferty są szczególnie łatwe do znalezienia?
Czy TiVo wprowadza jakiekolwiek zmiany w wyświetlanych treściach?
TiVo Personalized Viewing consent Eng
Effective May 24th 2024
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Effective May 17th 2024 to May 24th 2024
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TiVo Viewership Information Consent Eng
Effective June 3rd 2024
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Effective May 24th 2024 to June 3rd 2024
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Effective May 17th 2024 to May 24th 2024
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TiVo Automatic Software Consent Eng
Effective June 3rd 2024
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Effective May 24th 2024 to June 3rd 2024
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Effective May 17th 2024 to May 24th 2024
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TiVo OS Terms & Conditions: English
Effective June 3rd 2024
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Germany +49 175 629 2526 / +498004008104	
Italy +39 800 781 671 / +39800149847	
Poland +48800003630	
Spain +34 900 431 066 / +34900941740	
United Kingdom +44 1628 677 643 / +448003764802
Territory of Residence | 			Governing Law | 		
France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, St. Pierre & Miquelon, Wallis and Futuna | 			French Law | 		
Germany | 			German Law | 		
Italy | 			Italian Law | 		
Poland | 			Polish Law | 		
Spain | 			Spanish Law | 		
Territories other than those listed above | 			England and Wales | 		
16.2 If you live in England or Wales, you will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. If you do not live in England or Wales, you can bring a claim in the courts of your territory of residence.
French law grants you as consumers the following statutory rights and guarantees in relation to the Service. We will therefore offer you the protection granted by law under the legal warranty of conformity provided by articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code.				 				 For the sake of clarify: the advantages received by TiVo under the contract in exchange for the supply of the Service are your personal data (please see Section 8 for further details). The “restitution of the advantages” under this clause will consist in the following: TiVo will (i) for the future, stop collecting new personal data once the consumer has requested the rescission of the contract and (ii) for the past, cease using previously collected personal data and delete it without undue delay.				 				 Legal guarantee of conformity				 				 We are liable for supplying digital contents and services that comply with the contract and with the objective and subjective criteria set out by the law.				 				 Regarding one-off supply, we are accountable for any non-conformity that exists at the time of supply and becoming apparent within two years of supply. For the 12 month period following the supply of the Service, the consumer will not be required to prove the existence of the defect. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services.				 				 Regarding digital content or services supplied on a continuous basis, we are accountable for any non-conformity which becomes apparent during the period in which it is supplied under the contract. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services during the entire period of supply of the digital content or services.				 				 We are also accountable, within the same time limits, for any non-conformity resulting from the incorrect integration of the digital content or services into the consumer's digital environment where this has been done by us or under our responsibility, or where the incorrect integration by the consumer is the result of deficiencies in the instructions provided by us.				 				 In the event of lack of conformity, the consumer shall be entitled to have the digital content or services brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her.				 				 The consumer may obtain a rescission of the contract with a full restitution of the advantages received under the contract in exchange for the waiver of the digital content or services, if:				 				 1° The traders refuse to bring the digital content or services into conformity;				 				 2° The conformity of the digital content or services is unjustifiably delayed;				 				 3° The digital content or services may not be brought into conformity without cost to the consumer;				 				 4° The conformity of the digital content or services causes major inconvenience to the consumer;				 				 5° The non-conformity of the digital content or services persists despite the trader's unsuccessful attempt to bring it into conformity.				 				 The consumer is also entitled to a rescission of the contract where the lack of conformity is so serious as to justify immediate rescission of the contract. The consumer is then not obliged to ask for the digital content or services to be brought into conformity beforehand.				 				 In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price.				 				 Any period of unavailability of the digital content or services in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or services is supplied in conformity again.				 				 The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.				 				 A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code). | 		
	
	
Germany-specific Terms
Right of withdrawal:				 				 You have the right to withdraw from this contract within 14 days, without giving any reason.				 				 The withdrawal period will expire after 14 days from the day of conclusion of the contract.				 				 To exercise the right of withdrawal, you must inform TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: see Section 1, privacyrequest@xperi.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.				 				 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.				 				 Effects of withdrawal:				 				 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.				 				 If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. | 		
(Complete and return this form only if you wish to withdraw from the contract).				 				 — To				 TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com				 				 — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service and subscription type]				 				 — Ordered on (*)/received on (*)				 				 — Name of consumer(s)				 				 — Address of consumer(s)				 				 — Signature of consumer(s) (only if this form is notified on paper)				 				 — Date				 				 ____________				 				 (*) delete as appropriate | 		
Effective May 29th 2024 to June 3rd 2024
DownloadTable of Contents
Germany +49 175 629 2526 / +498004008104
Italy +39 800 781 671 / +39800149847
Poland +48800003630
Spain +34 900 431 066 / +34900941740
United Kingdom +44 1628 677 643 / +448003764802
Territory of Residence | Governing Law |
France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, St. Pierre & Miquelon, Wallis and Futuna | French Law |
Germany | German Law |
Italy | Italian Law |
Poland | Polish Law |
Spain | Spanish Law |
Territories other than those listed above | England and Wales |
16.2 If you live in England or Wales, you will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. If you do not live in England or Wales, you can bring a claim in the courts of your territory of residence.
French law grants you as consumers the following statutory rights and guarantees in relation to the Service. We will therefore offer you the protection granted by law under the legal warranty of conformity provided by articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code. For the sake of clarify: the advantages received by TiVo under the contract in exchange for the supply of the Service are your personal data (please see Section 8 for further details). The “restitution of the advantages” under this clause will consist in the following: TiVo will (i) for the future, stop collecting new personal data once the consumer has requested the rescission of the contract and (ii) for the past, cease using previously collected personal data and delete it without undue delay. Legal guarantee of conformity We are liable for supplying digital contents and services that comply with the contract and with the objective and subjective criteria set out by the law. Regarding one-off supply, we are accountable for any non-conformity that exists at the time of supply and becoming apparent within two years of supply. For the 12 month period following the supply of the Service, the consumer will not be required to prove the existence of the defect. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services. Regarding digital content or services supplied on a continuous basis, we are accountable for any non-conformity which becomes apparent during the period in which it is supplied under the contract. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services during the entire period of supply of the digital content or services. We are also accountable, within the same time limits, for any non-conformity resulting from the incorrect integration of the digital content or services into the consumer's digital environment where this has been done by us or under our responsibility, or where the incorrect integration by the consumer is the result of deficiencies in the instructions provided by us. In the event of lack of conformity, the consumer shall be entitled to have the digital content or services brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her. The consumer may obtain a rescission of the contract with a full restitution of the advantages received under the contract in exchange for the waiver of the digital content or services, if: 1° The traders refuse to bring the digital content or services into conformity; 2° The conformity of the digital content or services is unjustifiably delayed; 3° The digital content or services may not be brought into conformity without cost to the consumer; 4° The conformity of the digital content or services causes major inconvenience to the consumer; 5° The non-conformity of the digital content or services persists despite the trader's unsuccessful attempt to bring it into conformity. The consumer is also entitled to a rescission of the contract where the lack of conformity is so serious as to justify immediate rescission of the contract. The consumer is then not obliged to ask for the digital content or services to be brought into conformity beforehand. In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price. Any period of unavailability of the digital content or services in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or services is supplied in conformity again. The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code). |
Germany-specific Terms
Right of withdrawal: You have the right to withdraw from this contract within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day of conclusion of the contract. To exercise the right of withdrawal, you must inform TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: see Section 1, privacyrequest@xperi.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. |
(Complete and return this form only if you wish to withdraw from the contract). — To TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service and subscription type] — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date ____________ (*) delete as appropriate |
Effective May 28th 2024 to May 29th 2024
DownloadTable of Contents
Welcome to the TiVo Smart TV Service (the "Service", as described in more detail in Section 2 below). These terms and conditions ("Terms") govern your use of the Service as a consumer (“you”, “your”, “yours”).
Germany +49 175 629 2526 / +498004008104
Italy +39 800 781 671 / +39800149847
Poland +48800003630
Spain +34 900 431 066 / +34900941740
United Kingdom +44 1628 677 643 / +448003764802
France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, St. Pierre & Miquelon, Wallis and Futuna French Law
Germany German Law
Italy Italian Law
Poland Polish Law
Spain Spanish Law
Territories other than those listed above England and Wales
France-specific Terms
French law grants you as consumers the following statutory rights and guarantees in relation to the Service. We will therefore offer you the protection granted by law under the legal warranty of conformity provided by articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code. For the sake of clarify: the advantages received by TiVo under the contract in exchange for the supply of the Service are your personal data (please see Section 8 for further details). The “restitution of the advantages” under this clause will consist in the following: TiVo will (i) for the future, stop collecting new personal data once the consumer has requested the rescission of the contract and (ii) for the past, cease using previously collected personal data and delete it without undue delay. Legal guarantee of conformity We are liable for supplying digital contents and services that comply with the contract and with the objective and subjective criteria set out by the law. Regarding one-off supply, we are accountable for any non-conformity that exists at the time of supply and becoming apparent within two years of supply. For the 12 month period following the supply of the Service, the consumer will not be required to prove the existence of the defect. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services. Regarding digital content or services supplied on a continuous basis, we are accountable for any non-conformity which becomes apparent during the period in which it is supplied under the contract. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services during the entire period of supply of the digital content or services. We are also accountable, within the same time limits, for any non-conformity resulting from the incorrect integration of the digital content or services into the consumer's digital environment where this has been done by us or under our responsibility, or where the incorrect integration by the consumer is the result of deficiencies in the instructions provided by us. In the event of lack of conformity, the consumer shall be entitled to have the digital content or services brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her. The consumer may obtain a rescission of the contract with a full restitution of the advantages received under the contract in exchange for the waiver of the digital content or services, if: 1° The traders refuse to bring the digital content or services into conformity; 2° The conformity of the digital content or services is unjustifiably delayed; 3° The digital content or services may not be brought into conformity without cost to the consumer; 4° The conformity of the digital content or services causes major inconvenience to the consumer; 5° The non-conformity of the digital content or services persists despite the trader's unsuccessful attempt to bring it into conformity. The consumer is also entitled to a rescission of the contract where the lack of conformity is so serious as to justify immediate rescission of the contract. The consumer is then not obliged to ask for the digital content or services to be brought into conformity beforehand. In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price. Any period of unavailability of the digital content or services in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or services is supplied in conformity again. The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code). |
Germany-specific Terms
Right of withdrawal: You have the right to withdraw from this contract within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day of conclusion of the contract. To exercise the right of withdrawal, you must inform TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: see Section 1, privacyrequest@xperi.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. |
(Complete and return this form only if you wish to withdraw from the contract). — To TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service and subscription type] — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date ____________ (*) delete as appropriate |
Effective May 24th 2024 to May 28th 2024
DownloadTable of Contents
Welcome to the TiVo Smart TV Service (the "Service", as described in more detail in Section 2 below). These terms and conditions ("Terms") govern your use of the Service as a consumer (“you”, “your”, “yours”).
Germany +49 175 629 2526 / +498004008104
Italy +39 800 781 671 / +39800149847
Poland +48800003630
Spain +34 900 431 066 / +34900941740
United Kingdom +44 1628 677 643 / +448003764802
France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, St. Pierre & Miquelon, Wallis and Futuna French Law
Germany German Law
Italy Italian Law
Poland Polish Law
Spain Spanish Law
Territories other than those listed above England and Wales
France-specific Terms
French law grants you as consumers the following statutory rights and guarantees in relation to the Service. We will therefore offer you the protection granted by law under the legal warranty of conformity provided by articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code. For the sake of clarify: the advantages received by TiVo under the contract in exchange for the supply of the Service are your personal data (please see Section 8 for further details). The “restitution of the advantages” under this clause will consist in the following: TiVo will (i) for the future, stop collecting new personal data once the consumer has requested the rescission of the contract and (ii) for the past, cease using previously collected personal data and delete it without undue delay. Legal guarantee of conformity We are liable for supplying digital contents and services that comply with the contract and with the objective and subjective criteria set out by the law. Regarding one-off supply, we are accountable for any non-conformity that exists at the time of supply and becoming apparent within two years of supply. For the 12 month period following the supply of the Service, the consumer will not be required to prove the existence of the defect. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services. Regarding digital content or services supplied on a continuous basis, we are accountable for any non-conformity which becomes apparent during the period in which it is supplied under the contract. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services during the entire period of supply of the digital content or services. We are also accountable, within the same time limits, for any non-conformity resulting from the incorrect integration of the digital content or services into the consumer's digital environment where this has been done by us or under our responsibility, or where the incorrect integration by the consumer is the result of deficiencies in the instructions provided by us. In the event of lack of conformity, the consumer shall be entitled to have the digital content or services brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her. The consumer may obtain a rescission of the contract with a full restitution of the advantages received under the contract in exchange for the waiver of the digital content or services, if: 1° The traders refuse to bring the digital content or services into conformity; 2° The conformity of the digital content or services is unjustifiably delayed; 3° The digital content or services may not be brought into conformity without cost to the consumer; 4° The conformity of the digital content or services causes major inconvenience to the consumer; 5° The non-conformity of the digital content or services persists despite the trader's unsuccessful attempt to bring it into conformity. The consumer is also entitled to a rescission of the contract where the lack of conformity is so serious as to justify immediate rescission of the contract. The consumer is then not obliged to ask for the digital content or services to be brought into conformity beforehand. In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price. Any period of unavailability of the digital content or services in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or services is supplied in conformity again. The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code). |
Germany-specific Terms
Right of withdrawal: You have the right to withdraw from this contract within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day of conclusion of the contract. To exercise the right of withdrawal, you must inform TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: see Section 1, privacyrequest@xperi.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. |
(Complete and return this form only if you wish to withdraw from the contract). — To TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service and subscription type] — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date ____________ (*) delete as appropriate |
Effective May 17th 2024 to May 24th 2024
DownloadTable of Contents
Last updated May 2024
1. Who we are
Germany +49 175 629 2526 / +498004008104
Italy +39 800 781 671 / +39800149847
Poland +48800003630
Spain +34 900 431 066 / +34900941740
United Kingdom +44 1628 677 643 / +448003764802
2. The Service
3. Your use of the Service
5. Third Party Services
6. Voice Command services
7. Restrictions
8. Advertising
9. Changes to the Terms
10. Apps and Content Changes
11. Updates and Changes to the Service
12. Intellectual Property Rights
14. Term and Termination
15. Right of Withdrawal
Territory of Residence | Governing Law |
France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, Saint Martin, St. Pierre & Miquelon, Wallis and Futuna | French Law |
Germany | German Law |
Italy | Italian Law |
Poland | Polish Law |
Spain | Spanish Law |
Territories other than those listed above | England and Wales |
16.2 If you live in England or Wales, you will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. If you do not live in England or Wales, you can bring a claim in the courts of your territory of residence.
17. General Legal Terms
18. Reporting Content
If you are resident in France, the following provisions apply with regard to the TiVo Smart TV Service terms and conditions above:
French law grants you as consumers the following statutory rights and guarantees in relation to the Service. We will therefore offer you the protection granted by law under the legal warranty of conformity provided by articles L. 224-25-12 to L. 224-25-26 of the French Consumer Code. For the sake of clarify: the advantages received by TiVo under the contract in exchange for the supply of the Service are your personal data (please see Section 8 for further details). The “restitution of the advantages” under this clause will consist in the following: TiVo will (i) for the future, stop collecting new personal data once the consumer has requested the rescission of the contract and (ii) for the past, cease using previously collected personal data and delete it without undue delay. Legal guarantee of conformity We are liable for supplying digital contents and services that comply with the contract and with the objective and subjective criteria set out by the law. Regarding one-off supply, we are accountable for any non-conformity that exists at the time of supply and becoming apparent within two years of supply. For the 12 month period following the supply of the Service, the consumer will not be required to prove the existence of the defect. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services. Regarding digital content or services supplied on a continuous basis, we are accountable for any non-conformity which becomes apparent during the period in which it is supplied under the contract. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. This legal guarantee implies the obligation to provide all updates necessary to maintain the conformity of the digital content or services during the entire period of supply of the digital content or services. We are also accountable, within the same time limits, for any non-conformity resulting from the incorrect integration of the digital content or services into the consumer's digital environment where this has been done by us or under our responsibility, or where the incorrect integration by the consumer is the result of deficiencies in the instructions provided by us. In the event of lack of conformity, the consumer shall be entitled to have the digital content or services brought into conformity without undue delay following his/her request, free of charge and without major inconvenience to him/her. The consumer may obtain a rescission of the contract with a full restitution of the advantages received under the contract in exchange for the waiver of the digital content or services, if: 1° The traders refuse to bring the digital content or services into conformity; 2° The conformity of the digital content or services is unjustifiably delayed; 3° The digital content or services may not be brought into conformity without cost to the consumer; 4° The conformity of the digital content or services causes major inconvenience to the consumer; 5° The non-conformity of the digital content or services persists despite the trader's unsuccessful attempt to bring it into conformity. In cases where the lack of conformity is minor, the consumer has the right to rescind the contract only if the contract does not provide for payment of a price. Any period of unavailability of the digital content or services in order to bring it into conformity shall suspend the remaining guarantee period until the digital content or services is supplied in conformity again. The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code. A trader who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to EUR 300 000, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code). |
3. Complaints:
If you are a resident in Germany, the following provisions apply with regard to the TiVo Smart TV Service terms and conditions above:
Right of withdrawal: You have the right to withdraw from this contract within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day of conclusion of the contract. To exercise the right of withdrawal, you must inform TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: see Section 1, privacyrequest@xperi.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. |
(Complete and return this form only if you wish to withdraw from the contract). — To TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: [insert name of service and subscription type] — Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date ____________ (*) delete as appropriate |
TiVo OS Terms & Conditions: Polish
Effective June 12th 2024
DownloadTable of Contents
Niemcy: +49 175 629 2526 / +498004008104
Włochy +39 800 781 671 / +39800149847
Polska +48800003630
Hiszpania +34 900 431 066 / +34900941740
Wielka Brytania +44 1628 677 643 / +448003764802
Kraj zamieszkania | Prawo właściwe |
Francja, Gujana Francuska, Polinezja Francuska, Francuskie Terytoria Południowe, Gwadelupa, Martynika, Majotta, Nowa Kaledonia, Reunion, Saint Martin, St. Pierre i Miquelon, Wallis i Futuna | Prawo francuskie |
Niemcy | Prawo niemieckie |
Włochy | Prawo włoskie |
Polska | Prawo polskie |
Hiszpania | Prawo hiszpańskie |
Terytoria inne niż wymienione powyżej | Anglia i Walia |
Prawo francuskie przyznaje użytkownikowi jako konsumentowi następujące ustawowe prawa i gwarancje w odniesieniu do Usługi. W związku z tym zapewnimy użytkownikowi ochronę przyznaną przez prawo w ramach prawnej gwarancji zgodności przewidzianej w artykułach od L. 224-25-12 do L. 224-25-26 francuskiego kodeksu konsumenckiego. Dla wyjaśnienia: korzyści otrzymane przez TiVo na mocy umowy w zamian za świadczenie Usługi stanowią dane osobowe użytkownika (więcej informacji można znaleźć w ust. 8). „Przywrócenie korzyści” na mocy niniejszej klauzuli będzie polegać na następujących działaniach: TiVo (i) w odniesieniu do przyszłości zaprzestanie gromadzenia nowych danych osobowych po złożeniu przez konsumenta wniosku o odstąpienie od umowy oraz (ii) w odniesieniu do przeszłości zaprzestanie wykorzystywania wcześniej zgromadzonych danych osobowych i usunie je bez zbędnej zwłoki. Prawna gwarancja zgodności Jesteśmy odpowiedzialni za dostarczanie treści cyfrowych i usług, które są zgodne z umową oraz obiektywnymi i subiektywnymi kryteriami określonymi przez prawo. W przypadku jednorazowej dostawy ponosimy odpowiedzialność za wszelkie niezgodności istniejące w momencie dostawy i ujawniające się w ciągu dwóch lat od dostawy. W okresie 12 miesięcy od dostarczenia Usługi konsument nie będzie zobowiązany do udowodnienia istnienia wady. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług. W odniesieniu do treści cyfrowych lub usług dostarczanych w sposób ciągły, ponosimy odpowiedzialność za wszelkie niezgodności, które ujawnią się w okresie, w którym są one dostarczane na podstawie umowy. W tym okresie konsument jest zobowiązany jedynie do ustalenia istnienia niezgodności, a nie daty jej wystąpienia. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług przez cały okres dostarczania treści cyfrowych lub usług. Jesteśmy również odpowiedzialni, w tych samych terminach, za wszelkie niezgodności wynikające z nieprawidłowej integracji treści cyfrowych lub usług z cyfrowym środowiskiem konsumenta, gdy zostało to wykonane przez nas lub na naszą odpowiedzialność, bądź gdy nieprawidłowa integracja przez konsumenta jest wynikiem braków w dostarczonych przez nas instrukcjach. W przypadku braku zgodności konsument ma prawo do doprowadzenia treści cyfrowych lub usług do zgodności bez zbędnej zwłoki na jego żądanie, bezpłatnie i bez większych niedogodności dla niego. Konsument może uzyskać odstąpienie od umowy z pełnym zwrotem korzyści otrzymanych na podstawie umowy w zamian za rezygnację z treści cyfrowych lub usług, jeżeli: 1° Przedsiębiorcy odmawiają doprowadzenia treści cyfrowych lub usług do zgodności z umową; 2° Doprowadzenie treści lub usług cyfrowych do zgodności z umową jest bezzasadnie opóźnione; 3° Treści lub usług cyfrowych nie można doprowadzić do zgodności z umową bez ponoszenia kosztów przez konsumenta; 4° Zgodność treści cyfrowych lub usług z umową powoduje poważne niedogodności dla konsumenta; 5° Niezgodność treści cyfrowych lub usług z umową utrzymuje się pomimo nieudanej próby doprowadzenia ich do zgodności z umową przez przedsiębiorcę. Konsument ma również prawo do odstąpienia od umowy, jeżeli niezgodność jest na tyle poważna, że uzasadnia natychmiastowe odstąpienie od umowy. Konsument nie jest wówczas zobowiązany do żądania wcześniejszego doprowadzenia treści cyfrowych lub usług do zgodności z umową. W przypadkach, gdy brak zgodności jest niewielki, konsument ma prawo do odstąpienia od umowy tylko wtedy, gdy umowa nie przewiduje zapłaty ceny. Każdy okres niedostępności treści cyfrowych lub usług w celu zapewnienia ich zgodności zawiesza pozostały okres gwarancji do czasu ponownego dostarczenia treści cyfrowych lub usług zgodnych z umową. Powyższe prawa wynikają z zastosowania artykułów od L. 224-25-1 do L. 224-25-31 francuskiego kodeksu konsumenckiego. Przedsiębiorca, który w złej wierze utrudnia wykonanie gwarancji prawnej zgodności z umową, podlega grzywnie cywilnej w wysokości do 300 000 EUR, która może zostać zwiększona do 10% średniego rocznego obrotu (artykuł L. 242-18-1 francuskiego kodeksu konsumenckiego). |
Prawo do odstąpienia od umowy Użytkownik ma prawo odstąpić od niniejszej umowy w terminie 14 bez podania jakiejkolwiek przyczyny. Termin na odstąpienie od umowy wygasa po upływie 14 dni od dnia zawarcia umowy. W celu skorzystania z prawa do odstąpienia od umowy należy powiadomić TiVo Platform Technologies LLC, na adres: 2190 Gold Street; San Jose, CA 95002, USA, lub telefonicznie: patrz punktu 1, privacyrequest@xperi.com, o decyzji o odstąpieniu od umowy jednoznacznym oświadczeniem (np. listem przesłanym pocztą tradycyjną lub elektroniczną). Można posłużyć się załączonym wzorem formularza odstąpienia od umowy, ale nie jest to obowiązkowe. Aby zachować termin na odstąpienie od umowy, wystarczy, że użytkownik wyśle informację dotyczącą wykonania przysługującego mu prawa odstąpienia od umowy przed upływem terminu odstąpienia od umowy. Skutki odstąpienia od umowy Jeśli użytkownik odstąpi od niniejszej umowy, zwrócimy mu wszystkie otrzymane od użytkownika płatności, w tym koszty dostawy (z wyjątkiem dodatkowych kosztów wynikających z wyboru przez użytkownika rodzaju dostawy innego niż najtańszy rodzaj standardowej dostawy oferowanej przez nas), bez zbędnej zwłoki, a w każdym razie nie później niż 14 dni od dnia, w którym zostaliśmy poinformowani o decyzji użytkownika o odstąpieniu od niniejszej umowy. Zwrotu płatności dokonamy przy użyciu takich samych sposobów płatności, jakie zostały użyte przez użytkownika w pierwotnej transakcji, chyba że użytkownik wyraźnie zgodził się na inne rozwiązanie; w każdym przypadku użytkownik nie poniesie żadnych opłat w związku z takim zwrotem. Jeśli użytkownik zażąda rozpoczęcia świadczenia usług w okresie odstąpienia, zapłaci nam kwotę proporcjonalną do tego, co zostało dostarczone do momentu poinformowania nas o odstąpieniu od niniejszej umowy, w porównaniu z pełnym zakresem umowy. |
(należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy). — Do TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — Ja/My (*) niniejszym informuję/informujemy (*) o moim/naszym (*) odstąpieniu od umowy na świadczenie następującej usługi: [wpisz nazwę usługi i typ subskrypcji] — Zamówiono w dniu (*)/otrzymano w dniu (*) — Imię i nazwisko konsumenta/konsumentów — Adres konsumenta/konsumentów — Podpis konsumenta(-ów) (tylko w przypadku przesłania niniejszego formularza w formie papierowej) — Data ____________ (*) niewłaściwe skreślić |
Effective May 17th 2024 to June 12th 2024
DownloadTable of Contents
Niemcy: +49 175 629 2526 / +498004008104
Włochy +39 800 781 671 / +39800149847
Polska +48800003630
Hiszpania +34 900 431 066 / +34900941740
Wielka Brytania +44 1628 677 643 / +448003764802
Kraj zamieszkania | Prawo właściwe |
Francja, Gujana Francuska, Polinezja Francuska, Francuskie Terytoria Południowe, Gwadelupa, Martynika, Majotta, Nowa Kaledonia, Reunion, Saint Martin, St. Pierre i Miquelon, Wallis i Futuna | Prawo francuskie |
Niemcy | Prawo niemieckie |
Włochy | Prawo włoskie |
Polska | Prawo polskie |
Hiszpania | Prawo hiszpańskie |
Terytoria inne niż wymienione powyżej | Anglia i Walia |
Warunki specyficzne dla Francji
Jeśli zmienimy niniejsze Warunki, powiadomimy o tym użytkownika i zapewnimy możliwość zapoznania się z nowymi warunkami, zanim takie zmiany wejdą w życie, chyba że aktualizacja musi zostać wdrożona szybko, aby odzwierciedlić nagłą zmianę w Usłudze lub ze względów bezpieczeństwa, prawnych lub regulacyjnych (w takim przypadku powiadomimy użytkownika o zmianach tak szybko, jak to możliwe). Jeśli użytkownik nie wyraża zgody na zmianę, musi wypowiedzieć umowę z nami, zanim zmiana wejdzie w życie.
Prawo francuskie przyznaje użytkownikowi jako konsumentowi następujące ustawowe prawa i gwarancje w odniesieniu do Usługi. W związku z tym zapewnimy użytkownikowi ochronę przyznaną przez prawo w ramach prawnej gwarancji zgodności przewidzianej w artykułach od L. 224-25-12 do L. 224-25-26 francuskiego kodeksu konsumenckiego. Dla wyjaśnienia: korzyści otrzymane przez TiVo na mocy umowy w zamian za świadczenie Usługi stanowią dane osobowe użytkownika (więcej informacji można znaleźć w ust. 8). „Przywrócenie korzyści” na mocy niniejszej klauzuli będzie polegać na następujących działaniach: TiVo (i) w odniesieniu do przyszłości zaprzestanie gromadzenia nowych danych osobowych po złożeniu przez konsumenta wniosku o odstąpienie od umowy oraz (ii) w odniesieniu do przeszłości zaprzestanie wykorzystywania wcześniej zgromadzonych danych osobowych i usunie je bez zbędnej zwłoki. Prawna gwarancja zgodności Jesteśmy odpowiedzialni za dostarczanie treści cyfrowych i usług, które są zgodne z umową oraz obiektywnymi i subiektywnymi kryteriami określonymi przez prawo. W przypadku jednorazowej dostawy ponosimy odpowiedzialność za wszelkie niezgodności istniejące w momencie dostawy i ujawniające się w ciągu dwóch lat od dostawy. W okresie 12 miesięcy od dostarczenia Usługi konsument nie będzie zobowiązany do udowodnienia istnienia wady. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług. W odniesieniu do treści cyfrowych lub usług dostarczanych w sposób ciągły, ponosimy odpowiedzialność za wszelkie niezgodności, które ujawnią się w okresie, w którym są one dostarczane na podstawie umowy. W tym okresie konsument jest zobowiązany jedynie do ustalenia istnienia niezgodności, a nie daty jej wystąpienia. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług przez cały okres dostarczania treści cyfrowych lub usług. Jesteśmy również odpowiedzialni, w tych samych terminach, za wszelkie niezgodności wynikające z nieprawidłowej integracji treści cyfrowych lub usług z cyfrowym środowiskiem konsumenta, gdy zostało to wykonane przez nas lub na naszą odpowiedzialność, bądź gdy nieprawidłowa integracja przez konsumenta jest wynikiem braków w dostarczonych przez nas instrukcjach. W przypadku braku zgodności konsument ma prawo do doprowadzenia treści cyfrowych lub usług do zgodności bez zbędnej zwłoki na jego żądanie, bezpłatnie i bez większych niedogodności dla niego. Konsument może uzyskać odstąpienie od umowy z pełnym zwrotem korzyści otrzymanych na podstawie umowy w zamian za rezygnację z treści cyfrowych lub usług, jeżeli: 1° Przedsiębiorcy odmawiają doprowadzenia treści cyfrowych lub usług do zgodności z umową; 2° Doprowadzenie treści lub usług cyfrowych do zgodności z umową jest bezzasadnie opóźnione; 3° Treści lub usług cyfrowych nie można doprowadzić do zgodności z umową bez ponoszenia kosztów przez konsumenta; 4° Zgodność treści cyfrowych lub usług z umową powoduje poważne niedogodności dla konsumenta; 5° Niezgodność treści cyfrowych lub usług z umową utrzymuje się pomimo nieudanej próby doprowadzenia ich do zgodności z umową przez przedsiębiorcę. Konsument ma również prawo do odstąpienia od umowy, jeżeli niezgodność jest na tyle poważna, że uzasadnia natychmiastowe odstąpienie od umowy. Konsument nie jest wówczas zobowiązany do żądania wcześniejszego doprowadzenia treści cyfrowych lub usług do zgodności z umową. W przypadkach, gdy brak zgodności jest niewielki, konsument ma prawo do odstąpienia od umowy tylko wtedy, gdy umowa nie przewiduje zapłaty ceny. Każdy okres niedostępności treści cyfrowych lub usług w celu zapewnienia ich zgodności zawiesza pozostały okres gwarancji do czasu ponownego dostarczenia treści cyfrowych lub usług zgodnych z umową. Powyższe prawa wynikają z zastosowania artykułów od L. 224-25-1 do L. 224-25-31 francuskiego kodeksu konsumenckiego. Przedsiębiorca, który w złej wierze utrudnia wykonanie gwarancji prawnej zgodności z umową, podlega grzywnie cywilnej w wysokości do 300 000 EUR, która może zostać zwiększona do 10% średniego rocznego obrotu (artykuł L. 242-18-1 francuskiego kodeksu konsumenckiego). |
Warunki specyficzne dla Niemiec
Prawo do odstąpienia od umowy Użytkownik ma prawo odstąpić od niniejszej umowy w terminie 14 bez podania jakiejkolwiek przyczyny. Termin na odstąpienie od umowy wygasa po upływie 14 dni od dnia zawarcia umowy. W celu skorzystania z prawa do odstąpienia od umowy należy powiadomić TiVo Platform Technologies LLC, na adres: 2190 Gold Street; San Jose, CA 95002, USA, lub telefonicznie: patrz punktu 1, privacyrequest@xperi.com, o decyzji o odstąpieniu od umowy jednoznacznym oświadczeniem (np. listem przesłanym pocztą tradycyjną lub elektroniczną). Można posłużyć się załączonym wzorem formularza odstąpienia od umowy, ale nie jest to obowiązkowe. Aby zachować termin na odstąpienie od umowy, wystarczy, że użytkownik wyśle informację dotyczącą wykonania przysługującego mu prawa odstąpienia od umowy przed upływem terminu odstąpienia od umowy. Skutki odstąpienia od umowy Jeśli użytkownik odstąpi od niniejszej umowy, zwrócimy mu wszystkie otrzymane od użytkownika płatności, w tym koszty dostawy (z wyjątkiem dodatkowych kosztów wynikających z wyboru przez użytkownika rodzaju dostawy innego niż najtańszy rodzaj standardowej dostawy oferowanej przez nas), bez zbędnej zwłoki, a w każdym razie nie później niż 14 dni od dnia, w którym zostaliśmy poinformowani o decyzji użytkownika o odstąpieniu od niniejszej umowy. Zwrotu płatności dokonamy przy użyciu takich samych sposobów płatności, jakie zostały użyte przez użytkownika w pierwotnej transakcji, chyba że użytkownik wyraźnie zgodził się na inne rozwiązanie; w każdym przypadku użytkownik nie poniesie żadnych opłat w związku z takim zwrotem. Jeśli użytkownik zażąda rozpoczęcia świadczenia usług w okresie odstąpienia, zapłaci nam kwotę proporcjonalną do tego, co zostało dostarczone do momentu poinformowania nas o odstąpieniu od niniejszej umowy, w porównaniu z pełnym zakresem umowy. |
(należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy). — Do TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — Ja/My (*) niniejszym informuję/informujemy (*) o moim/naszym (*) odstąpieniu od umowy na świadczenie następującej usługi: [wpisz nazwę usługi i typ subskrypcji] — Zamówiono w dniu (*)/otrzymano w dniu (*) — Imię i nazwisko konsumenta/konsumentów — Adres konsumenta/konsumentów — Podpis konsumenta(-ów) (tylko w przypadku przesłania niniejszego formularza w formie papierowej) — Data ____________ (*) niewłaściwe skreślić |
Effective May 17th 2024 to May 17th 2024
DownloadTable of Contents
Niemcy: +49 175 629 2526 / +498004008104
Włochy +39 800 781 671 / +39800149847
Polska +48800003630
Hiszpania +34 900 431 066 / +34900941740
Wielka Brytania +44 1628 677 643 / +448003764802
Kraj zamieszkania | Prawo właściwe |
Francja, Gujana Francuska, Polinezja Francuska, Francuskie Terytoria Południowe, Gwadelupa, Martynika, Majotta, Nowa Kaledonia, Reunion, Saint Martin, St. Pierre i Miquelon, Wallis i Futuna | Prawo francuskie |
Niemcy | Prawo niemieckie |
Włochy | Prawo włoskie |
Polska | Prawo polskie |
Hiszpania | Prawo hiszpańskie |
Terytoria inne niż wymienione powyżej | Anglia i Walia |
Warunki specyficzne dla Francji
Jeśli zmienimy niniejsze Warunki, powiadomimy o tym użytkownika i zapewnimy możliwość zapoznania się z nowymi warunkami, zanim takie zmiany wejdą w życie, chyba że aktualizacja musi zostać wdrożona szybko, aby odzwierciedlić nagłą zmianę w Usłudze lub ze względów bezpieczeństwa, prawnych lub regulacyjnych (w takim przypadku powiadomimy użytkownika o zmianach tak szybko, jak to możliwe). Jeśli użytkownik nie wyraża zgody na zmianę, musi wypowiedzieć umowę z nami, zanim zmiana wejdzie w życie.
Prawo francuskie przyznaje użytkownikowi jako konsumentowi następujące ustawowe prawa i gwarancje w odniesieniu do Usługi. W związku z tym zapewnimy użytkownikowi ochronę przyznaną przez prawo w ramach prawnej gwarancji zgodności przewidzianej w artykułach od L. 224-25-12 do L. 224-25-26 francuskiego kodeksu konsumenckiego. Dla wyjaśnienia: korzyści otrzymane przez TiVo na mocy umowy w zamian za świadczenie Usługi stanowią dane osobowe użytkownika (więcej informacji można znaleźć w ust. 8). „Przywrócenie korzyści” na mocy niniejszej klauzuli będzie polegać na następujących działaniach: TiVo (i) w odniesieniu do przyszłości zaprzestanie gromadzenia nowych danych osobowych po złożeniu przez konsumenta wniosku o odstąpienie od umowy oraz (ii) w odniesieniu do przeszłości zaprzestanie wykorzystywania wcześniej zgromadzonych danych osobowych i usunie je bez zbędnej zwłoki. Prawna gwarancja zgodności Jesteśmy odpowiedzialni za dostarczanie treści cyfrowych i usług, które są zgodne z umową oraz obiektywnymi i subiektywnymi kryteriami określonymi przez prawo. W przypadku jednorazowej dostawy ponosimy odpowiedzialność za wszelkie niezgodności istniejące w momencie dostawy i ujawniające się w ciągu dwóch lat od dostawy. W okresie 12 miesięcy od dostarczenia Usługi konsument nie będzie zobowiązany do udowodnienia istnienia wady. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług. W odniesieniu do treści cyfrowych lub usług dostarczanych w sposób ciągły, ponosimy odpowiedzialność za wszelkie niezgodności, które ujawnią się w okresie, w którym są one dostarczane na podstawie umowy. W tym okresie konsument jest zobowiązany jedynie do ustalenia istnienia niezgodności, a nie daty jej wystąpienia. Niniejsza gwarancja prawna oznacza obowiązek dostarczania wszelkich aktualizacji niezbędnych do utrzymania zgodności treści cyfrowych lub usług przez cały okres dostarczania treści cyfrowych lub usług. Jesteśmy również odpowiedzialni, w tych samych terminach, za wszelkie niezgodności wynikające z nieprawidłowej integracji treści cyfrowych lub usług z cyfrowym środowiskiem konsumenta, gdy zostało to wykonane przez nas lub na naszą odpowiedzialność, bądź gdy nieprawidłowa integracja przez konsumenta jest wynikiem braków w dostarczonych przez nas instrukcjach. W przypadku braku zgodności konsument ma prawo do doprowadzenia treści cyfrowych lub usług do zgodności bez zbędnej zwłoki na jego żądanie, bezpłatnie i bez większych niedogodności dla niego. Konsument może uzyskać odstąpienie od umowy z pełnym zwrotem korzyści otrzymanych na podstawie umowy w zamian za rezygnację z treści cyfrowych lub usług, jeżeli: 1° Przedsiębiorcy odmawiają doprowadzenia treści cyfrowych lub usług do zgodności z umową; 2° Doprowadzenie treści lub usług cyfrowych do zgodności z umową jest bezzasadnie opóźnione; 3° Treści lub usług cyfrowych nie można doprowadzić do zgodności z umową bez ponoszenia kosztów przez konsumenta; 4° Zgodność treści cyfrowych lub usług z umową powoduje poważne niedogodności dla konsumenta; 5° Niezgodność treści cyfrowych lub usług z umową utrzymuje się pomimo nieudanej próby doprowadzenia ich do zgodności z umową przez przedsiębiorcę. Konsument ma również prawo do odstąpienia od umowy, jeżeli niezgodność jest na tyle poważna, że uzasadnia natychmiastowe odstąpienie od umowy. Konsument nie jest wówczas zobowiązany do żądania wcześniejszego doprowadzenia treści cyfrowych lub usług do zgodności z umową. W przypadkach, gdy brak zgodności jest niewielki, konsument ma prawo do odstąpienia od umowy tylko wtedy, gdy umowa nie przewiduje zapłaty ceny. Każdy okres niedostępności treści cyfrowych lub usług w celu zapewnienia ich zgodności zawiesza pozostały okres gwarancji do czasu ponownego dostarczenia treści cyfrowych lub usług zgodnych z umową. Powyższe prawa wynikają z zastosowania artykułów od L. 224-25-1 do L. 224-25-31 francuskiego kodeksu konsumenckiego. Przedsiębiorca, który w złej wierze utrudnia wykonanie gwarancji prawnej zgodności z umową, podlega grzywnie cywilnej w wysokości do 300 000 EUR, która może zostać zwiększona do 10% średniego rocznego obrotu (artykuł L. 242-18-1 francuskiego kodeksu konsumenckiego). |
Warunki specyficzne dla Niemiec
Prawo do odstąpienia od umowy Użytkownik ma prawo odstąpić od niniejszej umowy w terminie 14 bez podania jakiejkolwiek przyczyny. Termin na odstąpienie od umowy wygasa po upływie 14 dni od dnia zawarcia umowy. W celu skorzystania z prawa do odstąpienia od umowy należy powiadomić TiVo Platform Technologies LLC, na adres: 2190 Gold Street; San Jose, CA 95002, USA, lub telefonicznie: patrz punktu 1, privacyrequest@xperi.com, o decyzji o odstąpieniu od umowy jednoznacznym oświadczeniem (np. listem przesłanym pocztą tradycyjną lub elektroniczną). Można posłużyć się załączonym wzorem formularza odstąpienia od umowy, ale nie jest to obowiązkowe. Aby zachować termin na odstąpienie od umowy, wystarczy, że użytkownik wyśle informację dotyczącą wykonania przysługującego mu prawa odstąpienia od umowy przed upływem terminu odstąpienia od umowy. Skutki odstąpienia od umowy Jeśli użytkownik odstąpi od niniejszej umowy, zwrócimy mu wszystkie otrzymane od użytkownika płatności, w tym koszty dostawy (z wyjątkiem dodatkowych kosztów wynikających z wyboru przez użytkownika rodzaju dostawy innego niż najtańszy rodzaj standardowej dostawy oferowanej przez nas), bez zbędnej zwłoki, a w każdym razie nie później niż 14 dni od dnia, w którym zostaliśmy poinformowani o decyzji użytkownika o odstąpieniu od niniejszej umowy. Zwrotu płatności dokonamy przy użyciu takich samych sposobów płatności, jakie zostały użyte przez użytkownika w pierwotnej transakcji, chyba że użytkownik wyraźnie zgodził się na inne rozwiązanie; w każdym przypadku użytkownik nie poniesie żadnych opłat w związku z takim zwrotem. Jeśli użytkownik zażąda rozpoczęcia świadczenia usług w okresie odstąpienia, zapłaci nam kwotę proporcjonalną do tego, co zostało dostarczone do momentu poinformowania nas o odstąpieniu od niniejszej umowy, w porównaniu z pełnym zakresem umowy. |
(należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy). — Do TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com — Ja/My (*) niniejszym informuję/informujemy (*) o moim/naszym (*) odstąpieniu od umowy na świadczenie następującej usługi: [wpisz nazwę usługi i typ subskrypcji] — Zamówiono w dniu (*)/otrzymano w dniu (*) — Imię i nazwisko konsumenta/konsumentów — Adres konsumenta/konsumentów — Podpis konsumenta(-ów) (tylko w przypadku przesłania niniejszego formularza w formie papierowej) — Data ____________ (*) niewłaściwe skreślić |
TiVo OS Terms & Conditions: German
Effective May 31st 2024
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Frankreich, Französisch-Guayana, Französisch-Polynesien, Französische Südpolar-Territorien, Guadeloupe, Martinique, Mayotte, Neukaledonien, Réunion, St. Martin, St. Pierre & Miquelon, Wallis und Futuna | Französisches Recht |
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Das französische Recht gewährt Ihnen als Verbraucher die folgende(n) gesetzlichen Rechte und Garantien in Bezug auf den Dienst. Wir bieten Ihnen daher den gesetzlich vorgesehenen Schutz im Rahmen der gesetzlichen Garantie der Vertragsmäßigkeit gemäß Artikel L. 224-25-12 bis L. 224-25-26 des französischen Verbraucherschutzgesetzes. Zur Klarstellung: Bei den Vorteilen, die TiVo im Rahmen des Vertrags als Gegenleistung für die Bereitstellung des Dienstes erhalten hat, handelt es sich um Ihre personenbezogenen Daten (siehe Abschnitt 8 für weitere Einzelheiten). Die „Rückgabe der Vorteile" gemäß dieser Klausel besteht in Folgendem: TiVo wird (i) für die Zukunft die Erhebung neuer personenbezogener Daten einstellen, sobald der Verbraucher die Aufhebung des Vertrags erklärt hat, und (ii) für die Vergangenheit die Verwendung bereits erhobener personenbezogener Daten einstellen und diese unverzüglich löschen. Rechtliche Garantie der Vertragsmäßigkeit Wir haften für die Bereitstellung digitaler Inhalte und Dienstleistungen, die dem Vertrag und den gesetzlich bestimmten objektiven und subjektiven Kriterien entsprechen. Bei einer einmaligen Bereitstellung haften wir für jede Vertragswidrigkeit, die zum Zeitpunkt der Bereitstellung besteht und sich innerhalb von zwei Jahren nach der Bereitstellung zeigt. Während des Zeitraums von 12 Monaten nach der Bereitstellung der Dienstleistung muss der Verbraucher das Vorhandensein des Mangels nicht beweisen. Diese gesetzliche Garantie beinhaltet die Verpflichtung, alle notwendigen Aktualisierungen vorzunehmen, um die Vertragsmäßigkeit der digitalen Inhalte oder Dienstleistungen aufrechtzuerhalten. Bei digitalen Inhalten oder Dienstleistungen, die dauerhaft bereitgestellt oder erbrachtwerden, sind wir für jede Vertragswidrigkeit verantwortlich, die während des Zeitraums auftritt, in dem die digitalen Inhalte oder Dienstleistungen vertragsgemäß bereitgestellt oder erbracht werden. Während dieses Zeitraums ist der Verbraucher nur verpflichtet, das Vorhandensein der fehlenden Vertragsmäßigkeit nachzuweisen, nicht aber den Zeitpunkt ihres Auftretens. Diese gesetzliche Garantie beinhaltet die Verpflichtung, alle Aktualisierungen vorzunehmen, die erforderlich sind, um die Vertragsmäßigkeit der digitalen Inhalte oder Dienstleistungen während des gesamten Zeitraums der Bereitstellung der digitalen Inhalte oder Dienstleistungen aufrechtzuerhalten. Innerhalb der gleichen Zeiträume haften wir auch für fehlende Vertragsmäßigkeit, die sich aus der fehlerhaften Integration der digitalen Inhalte oder Dienste in die digitale Umgebung des Verbrauchers ergeben, wenn diese von uns oder unter unserer Verantwortung vorgenommen wurde oder wenn die fehlerhafte Integration durch den Verbraucher auf Mängel in den von uns erteilten Anweisungen zurückzuführen ist. Im Falle von fehlender Vertragsmäßigkeit hat der Verbraucher das Recht, dass die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen auf seine Anfrage hin unverzüglich, kostenlos und ohne größere Unannehmlichkeiten für ihn beseitigt werden. Der Verbraucher kann die Aufhebung des Vertrags mit vollständiger Rückerstattung der aufgrund des Vertrags erhaltenen Vorteile im Gegenzug für den Verzicht auf die digitalen Inhalte oder Dienstleistungen erwirken, wenn: 1° Die Unternehmer sich weigern, die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen zu beseitigen; 2° Die Beseitigung der Vertragswidrigkeit ungerechtfertigt verzögert wird; 3° Die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen nicht ohne Kosten für den Verbraucher möglich ist; 4° Die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen erhebliche Unannehmlichkeiten für den Verbraucher verursacht; 5° Die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen trotz des erfolglosen Versuchs des Unternehmers, den Mangel zu beseitigen, fortbesteht. Der Verbraucher hat auch ein Recht auf Aufhebung des Vertrags, wenn die Vertragswidrigkeit so schwerwiegend ist, dass sie eine sofortige Vertragsauflösung rechtfertigt. Der Verbraucher ist dann nicht verpflichtet, vorher die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen zu verlangen. In Fällen, in denen die Vertragswidrigkeit geringfügig ist, hat der Verbraucher nur dann das Recht, den Vertrag aufzuheben, wenn der Vertrag nicht die Zahlung eines Preises vorsieht. Stehen die digitalen Inhalte oder Dienstleistungen während der Beseitigung der Vertragswidrigkeit nicht zur Verfügung, wird die verbleibende Garantiezeit ausgesetzt, bis die digitalen Inhalte oder Dienstleistungen wieder vertragsmäßig bereitgestellt werden. Die oben genannten Rechte ergeben sich aus der Anwendung der Artikel L. 224-25-1 bis L. 224-25-31 des französischen Verbraucherschutzgesetzes. Ein Unternehmer, der die Umsetzung der gesetzlichen Garantie der Vertragsmäßigkeit bösgläubig behindert, kann mit einer zivilrechtlichen Geldstrafe von bis zu 300 000 EUR belegt werden, die auf 10 % des durchschnittlichen Jahresumsatzes erhöht werden kann (Artikel L. 242-18-1 des französischen Verbraucherschutzgesetzes). |
Widerrufsbelehrung Widerrufsrecht Sie haben das Recht, binnen 14 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt 14 Tage ab dem Tag des Vertragsabschlusses. Um Ihr Widerrufsrecht auszuüben, müssen Sie uns, TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: siehe Abschnitt 1, privacyrequest@xperi.com, mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden. Folgen des Widerrufs Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen 14 Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Haben Sie verlangt, dass die Dienstleistungen während der Widerrufsfrist beginnen soll, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistungen entspricht. |
Muster-Widerrufsformular: (Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.) - An TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com - Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über die Erbringung der folgenden Dienstleistung: [Name des Dienstes und Art des Abonnements einfügen] - Bestellt am (*)/erhalten am (*) - Name des/der Verbraucher(s) - Anschrift des/der Verbraucher(s) - Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier) - Datum ____________ (*)Unzutreffendes streichen |
Effective May 17th 2024 to May 31st 2024
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Letzte Aktualisierung: Mai 2024
1. Wer wir sind
Deutschland +49 175 629 2526 / +498004008104
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3. Ihre Nutzung des Dienstes
4. Nutzung des Dienstes in Ihrem Wohnsitzland
5. Drittanbieter-Dienste
6. Sprachgesteuerte Dienste
7. Beschränkungen
8. Werbung
9. Änderungen der Bedingungen
10. Apps und Inhaltsänderungen
13. Unsere Haftung Ihnen gegenüber
16. Geltendes Recht und Gerichtsstand
Hoheitsgebiet des Wohnsitzes | Geltendes Recht |
Frankreich, Französisch-Guayana, Französisch-Polynesien, Französische Südpolar-Territorien, Guadeloupe, Martinique, Mayotte, Neukaledonien, Réunion, St. Martin, St. Pierre & Miquelon, Wallis und Futuna | Französisches Recht |
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17. Allgemeine Rechtsbegriffe
18. Meldung von Inhalten
19. Beanstandungen
20. Kontaktaktieren Sie uns
2. Gesetzliche Garantien:
Das französische Recht gewährt Ihnen als Verbraucher die folgende(n) gesetzlichen Rechte und Garantien in Bezug auf den Dienst. Wir bieten Ihnen daher den gesetzlich vorgesehenen Schutz im Rahmen der gesetzlichen Garantie der Vertragsmäßigkeit gemäß Artikel L. 224-25-12 bis L. 224-25-26 des französischen Verbraucherschutzgesetzes. Zur Klarstellung: Bei den Vorteilen, die TiVo im Rahmen des Vertrags als Gegenleistung für die Bereitstellung des Dienstes erhalten hat, handelt es sich um Ihre personenbezogenen Daten (siehe Abschnitt 8 für weitere Einzelheiten). Die „Rückgabe der Vorteile" gemäß dieser Klausel besteht in Folgendem: TiVo wird (i) für die Zukunft die Erhebung neuer personenbezogener Daten einstellen, sobald der Verbraucher die Aufhebung des Vertrags erklärt hat, und (ii) für die Vergangenheit die Verwendung bereits erhobener personenbezogener Daten einstellen und diese unverzüglich löschen. Rechtliche Garantie der Vertragsmäßigkeit Wir haften für die Bereitstellung digitaler Inhalte und Dienstleistungen, die dem Vertrag und den gesetzlich bestimmten objektiven und subjektiven Kriterien entsprechen. Bei einer einmaligen Bereitstellung haften wir für jede Vertragswidrigkeit, die zum Zeitpunkt der Bereitstellung besteht und sich innerhalb von zwei Jahren nach der Bereitstellung zeigt. Während des Zeitraums von 12 Monaten nach der Bereitstellung der Dienstleistung muss der Verbraucher das Vorhandensein des Mangels nicht beweisen. Diese gesetzliche Garantie beinhaltet die Verpflichtung, alle notwendigen Aktualisierungen vorzunehmen, um die Vertragsmäßigkeit der digitalen Inhalte oder Dienstleistungen aufrechtzuerhalten. Bei digitalen Inhalten oder Dienstleistungen, die dauerhaft bereitgestellt oder erbracht werden, sind wir für jede Vertragswidrigkeit verantwortlich, die während des Zeitraums auftritt, in dem die digitalen Inhalte oder Dienstleistungen vertragsgemäß bereitgestellt oder erbracht werden. Während dieses Zeitraums ist der Verbraucher nur verpflichtet, das Vorhandensein der fehlenden Vertragsmäßigkeit nachzuweisen, nicht aber den Zeitpunkt ihres Auftretens. Diese gesetzliche Garantie beinhaltet die Verpflichtung, alle Aktualisierungen vorzunehmen, die erforderlich sind, um die Vertragsmäßigkeit der digitalen Inhalte oder Dienstleistungen während des gesamten Zeitraums der Bereitstellung der digitalen Inhalte oder Dienstleistungen aufrechtzuerhalten. Innerhalb der gleichen Zeiträume haften wir auch für fehlende Vertragsmäßigkeit, die sich aus der fehlerhaften Integration der digitalen Inhalte oder Dienste in die digitale Umgebung des Verbrauchers ergeben, wenn diese von uns oder unter unserer Verantwortung vorgenommen wurde oder wenn die fehlerhafte Integration durch den Verbraucher auf Mängel in den von uns erteilten Anweisungen zurückzuführen ist. Im Falle von fehlender Vertragsmäßigkeit hat der Verbraucher das Recht, dass die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen auf seine Anfrage hin unverzüglich, kostenlos und ohne größere Unannehmlichkeiten für ihn beseitigt werden. Der Verbraucher kann die Aufhebung des Vertrags mit vollständiger Rückerstattung der aufgrund des Vertrags erhaltenen Vorteile im Gegenzug für den Verzicht auf die digitalen Inhalte oder Dienstleistungen erwirken, wenn: 1° Die Unternehmer sich weigern, die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen zu beseitigen; 2° Die Beseitigung der Vertragswidrigkeit ungerechtfertigt verzögert wird; 3° Die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen nicht ohne Kosten für den Verbraucher möglich ist; 4° Die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen erhebliche Unannehmlichkeiten für den Verbraucher verursacht; 5° Die Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen trotz des erfolglosen Versuchs des Unternehmers, den Mangel zu beseitigen, fortbesteht. Der Verbraucher hat auch ein Recht auf Aufhebung des Vertrags, wenn die Vertragswidrigkeit so schwerwiegend ist, dass sie eine sofortige Vertragsauflösung rechtfertigt. Der Verbraucher ist dann nicht verpflichtet, vorher die Beseitigung der Vertragswidrigkeit der digitalen Inhalte oder Dienstleistungen zu verlangen. In Fällen, in denen die Vertragswidrigkeit geringfügig ist, hat der Verbraucher nur dann das Recht, den Vertrag aufzuheben, wenn der Vertrag nicht die Zahlung eines Preises vorsieht. Stehen die digitalen Inhalte oder Dienstleistungen während der Beseitigung der Vertragswidrigkeit nicht zur Verfügung, wird die verbleibende Garantiezeit ausgesetzt, bis die digitalen Inhalte oder Dienstleistungen wieder vertragsmäßig bereitgestellt werden. Die oben genannten Rechte ergeben sich aus der Anwendung der Artikel L. 224-25-1 bis L. 224-25-31 des französischen Verbraucherschutzgesetzes. Ein Unternehmer, der die Umsetzung der gesetzlichen Garantie der Vertragsmäßigkeit bösgläubig behindert, kann mit einer zivilrechtlichen Geldstrafe von bis zu 300 000 EUR belegt werden, die auf 10 % des durchschnittlichen Jahresumsatzes erhöht werden kann (Artikel L. 242-18-1 des französischen Verbraucherschutzgesetzes). |
4. Beanstandungen:
Anhang 1
Widerrufsbelehrung Widerrufsrecht Sie haben das Recht, binnen 14 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt 14 Tage ab dem Tag des Vertragsabschlusses. Um Ihr Widerrufsrecht auszuüben, müssen Sie uns, TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: siehe Abschnitt 1, privacyrequest@xperi.com, mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden. Folgen des Widerrufs Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen 14 Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Haben Sie verlangt, dass die Dienstleistungen während der Widerrufsfrist beginnen soll, so haben Sie uns einen angemessenen Betrag zu zahlen, der dem Anteil der bis zu dem Zeitpunkt, zu dem Sie uns von der Ausübung des Widerrufsrechts hinsichtlich dieses Vertrags unterrichten, bereits erbrachten Dienstleistungen im Vergleich zum Gesamtumfang der im Vertrag vorgesehenen Dienstleistungen entspricht. |
Muster-Widerrufsformular: (Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.) - An TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com - Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über die Erbringung der folgenden Dienstleistung: [Name des Dienstes und Art des Abonnements einfügen] - Bestellt am (*)/erhalten am (*) - Name des/der Verbraucher(s) - Anschrift des/der Verbraucher(s) - Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier) - Datum ____________ (*)Unzutreffendes streichen |
TiVo OS Terms & Conditions: Spanish
Effective June 6th 2024
DownloadTable of Contents
	
Alemania +49 175 629 2526 / +498004008104	
Italia +39 800 781 671 / +39800149847	
Polonia +48800003630	
España +34 900 431 066 / 34900941740	
Reino Unido +44 1628 677 643 / +448003764802
Territorio de residencia | 			Legislación aplicable | 		
España | 			Legislación española | 		
Alemania | 			Legislación alemana | 		
Francia, Guayana Francesa, Polinesia Francesa, Territorios Australes Franceses, Guadalupe, Martinica, Mayotte, Nueva Caledonia, Reunión, San Martín, San Pedro y Miquelón, Wallis y Futuna | 			Legislación francesa | 		
Italia | 			Legislación italiana | 		
Polonia | 			Legislación polaca | 		
Territorios distintos de los mencionados anteriormente | 			Inglaterra y Gales | 		
La legislación francesa le concede, como consumidor, los siguientes derechos y garantías legales en relación con el Servicio. Por lo tanto, le ofreceremos la protección que otorga la ley en virtud de la garantía legal de conformidad prevista en los artículos L. 224-25-12 a L. 224-25-26 del Código de Consumo francés.				 				 En aras de claridad: las ventajas recibidas por TiVo en virtud del contrato a cambio del suministro del Servicio son sus datos personales (para más detalles, consulte la sección 8). La «restitución de las ventajas» en virtud de esta causa consistirá en lo siguiente: TiVo (i) de cara a futuro, dejará de recabar nuevos datos personales una vez que el consumidor haya solicitado la resolución del contrato y (ii) respecto al pasado, dejará de utilizar los datos personales recabados anteriormente y los eliminará sin dilación indebida.				 				 Garantía legal de conformidad				 				 Somos responsables de suministrar contenidos y servicios digitales conformes con el contrato y con los criterios objetivos y subjetivos establecidos por la ley.				 				 En cuanto al suministro único, respondemos ante cualquier falta de conformidad que exista en el momento del suministro y que se manifieste en los dos años siguientes al mismo. Durante los 12 meses siguientes al suministro del Servicio, el consumidor no estará obligado a probar la existencia del defecto. Esta garantía legal implica la obligación de proporcionar todas las actualizaciones necesarias para mantener la conformidad de los contenidos o servicios digitales.				 				 Respecto de los contenidos o servicios digitales suministrados de forma continuada, responderemos ante las faltas de conformidad que se manifiesten durante el periodo en que se suministren en virtud del contrato. Durante este periodo, el consumidor solo está obligado a probar la existencia de la falta de conformidad y no la fecha de su aparición. Esta garantía legal implica la obligación de proporcionar todas las actualizaciones necesarias para mantener la conformidad de los contenidos o servicios digitales durante el período completo de suministro del contenido y servicios digitales.				 				 También responderemos, en los mismos plazos, ante la falta de conformidad que se derive de la incorrecta integración de los contenidos o servicios digitales en el entorno digital del consumidor cuando esta haya sido realizada por nosotros o bajo nuestra responsabilidad, o cuando la incorrecta integración por parte del consumidor sea consecuencia de deficiencias en las instrucciones que nosotros le hayamos facilitado.				 				 En caso de falta de conformidad, el consumidor tendrá derecho a que los contenidos o servicios digitales se pongan en conformidad sin demora indebida tras su solicitud, de forma gratuita y sin mayores inconvenientes para él o ella.				 				 El consumidor podrá obtener la resolución del contrato con restitución íntegra de las ventajas recibidas en virtud del mismo a cambio de la renuncia a los contenidos digitales o servicios, si:				 				 1° Los comerciantes se niegan a poner en conformidad los contenidos o servicios digitales.				 				 2° La conformidad de los contenidos o servicios digitales se retrasa injustificadamente.				 				 3° El contenido o los servicios digitales no pueden ponerse en conformidad sin coste para el consumidor.				 				 4° La conformidad de los contenidos o servicios digitales causa inconvenientes importantes al consumidor.				 				 5° La falta de conformidad del contenido digital o de los servicios persiste a pesar del intento infructuoso del comerciante de ponerlos en conformidad.				 				 El consumidor también tiene derecho a la resolución del contrato cuando la falta de conformidad sea tan grave que justifique la resolución inmediata del contrato. En tal caso, el consumidor no está obligado a solicitar previamente la puesta en conformidad de los contenidos o servicios digitales.				 				 En los casos en que la falta de conformidad sea menor, el consumidor solo tendrá derecho a resolver el contrato si éste no prevé el pago de un precio.				 				 Cualquier período de indisponibilidad de los contenidos o servicios digitales para su puesta en conformidad suspenderá el periodo de garantía restante hasta que los contenidos o servicios digitales vuelvan a ser suministrados en conformidad.				 				 Los derechos mencionados anteriormente resultan de la aplicación de los artículos L. 224-25-1 a L. 224-25-31 del Código de Consumo francés.				 				 El comerciante que obstaculice de mala fe la aplicación de la garantía legal de conformidad se expone a una multa civil de hasta 300 000 EUR, que puede incrementarse hasta el 10 % del volumen de negocios medio anual (artículo L. 242-18-1 del Código de Consumo francés). | 		
	
	
Derecho de desistimiento				 				 Tiene derecho a desistir del presente contrato en un plazo de 14 días, sin necesidad de justificación.				 				 El plazo de desistimiento expirará transcurridos 14 días desde la celebración del contrato.				 				 Para ejercer el derecho de desistimiento, debe informar a TiVo Platform Technologies LLC, enviando una carta por correo postal a 2190 Gold Street; San Jose, CA 95002, EUA Tel: véase la Sección 1, o un correo electrónico a privacyrequest@xperi.com, notificando su decisión de desistir del presente contrato mediante una declaración inequívoca. Puede utilizar el modelo de formulario de desistimiento adjunto, pero no es obligatorio.				 				 Para cumplir el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que expire el plazo de desistimiento.				 				 Efectos del desistimiento				 				 Si desiste del presente contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (con excepción de los gastos adicionales resultantes de la elección por su parte de un tipo de entrega distinto del tipo de envío ordinario menos costoso que ofrezcamos), sin ninguna demora indebida y, en cualquier caso, sin superar el plazo de 14 días a partir de la fecha en que se nos informe de su decisión de desistir del presente contrato. Efectuaremos dicho reembolso utilizando el mismo medio de pago que usted utilizó para la transacción inicial, salvo que usted haya acordado expresamente lo contrario; en cualquier caso, usted no incurrirá en ningún gasto como consecuencia de dicho reembolso.				 				 Si solicitó iniciar la prestación de servicios durante el periodo de desistimiento, deberá abonarnos una cantidad proporcional al servicio prestado hasta que nos haya comunicado su desistimiento del presente contrato, en comparación con la cobertura total del mismo.				 			 | 		
(Rellene y envíe este formulario solo si desea desistir del contrato).				 				 - Para				 				 TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Estados Unidos, Attn: Legal Department, privacyrequest@xperi.com				 				 - Por la presente, yo/nosotros (*) notifico/notificamos que yo/nosotros (*) desisto/desistimos de mi/nuestro (*) contrato de prestación del siguiente servicio: [indique el nombre del servicio y el tipo de suscripción]				 				 - Solicitado el (*)/recibido el (*)				 				 - Nombre del usuario o los usuarios				 				 - Dirección del usuario o los usuarios				 				 - Firma del usuario o los usuarios (solo si este formulario se notifica en papel)				 				 - Fecha				 				 ____________				 				 (*) tache o elimine lo que no proceda				 			 | 		
Effective May 20th 2024 to June 6th 2024
DownloadTable of Contents
1. Quiénes somos
Alemania +49 175 629 2526 / +498004008104
Italia +39 800 781 671 / +39800149847
Polonia +48800003630
España +34 900 431 066 / 34900941740
Reino Unido +44 1628 677 643 / +448003764802
3. Su uso del Servicio
4. Uso del Servicio en su país de residencia
5. Servicios de Terceros
6. Servicios de control por voz
7. Restricciones
8. Publicidad
9. Cambios en los Términos
10. Cambios en la disponibilidad de aplicaciones y contenidos
11. Actualizaciones y cambios en el Servicio
12. Derechos de propiedad intelectual e industrial
13. Nuestra responsabilidad hacia usted
14. Vigencia y terminación
15. Derecho de desistimiento
16. Ley aplicable y jurisdicción
Territorio de residencia | Legislación aplicable |
España | Legislación española |
Alemania | Legislación alemana |
Francia, Guayana Francesa, Polinesia Francesa, Territorios Australes Franceses, Guadalupe, Martinica, Mayotte, Nueva Caledonia, Reunión, San Martín, San Pedro y Miquelón, Wallis y Futuna | Legislación francesa |
Italia | Legislación italiana |
Polonia | Legislación polaca |
Territorios distintos de los mencionados anteriormente | Inglaterra y Gales |
17. Términos legales generales
18. Informar de contenido inapropiado
19. Reclamaciones
20. Póngase en contacto con nosotros
1. Cambios en los Términos:
2. Garantías legales:
La legislación francesa le concede, como consumidor, los siguientes derechos y garantías legales en relación con el Servicio. Por lo tanto, le ofreceremos la protección que otorga la ley en virtud de la garantía legal de conformidad prevista en los artículos L. 224-25-12 a L. 224-25-26 del Código de Consumo francés. En aras de claridad: las ventajas recibidas por TiVo en virtud del contrato a cambio del suministro del Servicio son sus datos personales (para más detalles, consulte la sección 8). La «restitución de las ventajas» en virtud de esta causa consistirá en lo siguiente: TiVo (i) de cara a futuro, dejará de recabar nuevos datos personales una vez que el consumidor haya solicitado la resolución del contrato y (ii) respecto al pasado, dejará de utilizar los datos personales recabados anteriormente y los eliminará sin dilación indebida. Garantía legal de conformidad Somos responsables de suministrar contenidos y servicios digitales conformes con el contrato y con los criterios objetivos y subjetivos establecidos por la ley. En cuanto al suministro único, respondemos ante cualquier falta de conformidad que exista en el momento del suministro y que se manifieste en los dos años siguientes al mismo. Durante los 12 meses siguientes al suministro del Servicio, el consumidor no estará obligado a probar la existencia del defecto. Esta garantía legal implica la obligación de proporcionar todas las actualizaciones necesarias para mantener la conformidad de los contenidos o servicios digitales. Respecto de los contenidos o servicios digitales suministrados de forma continuada, responderemos ante las faltas de conformidad que se manifiesten durante el periodo en que se suministren en virtud del contrato. Durante este periodo, el consumidor solo está obligado a probar la existencia de la falta de conformidad y no la fecha de su aparición. Esta garantía legal implica la obligación de proporcionar todas las actualizaciones necesarias para mantener la conformidad de los contenidos o servicios digitales durante el período completo de suministro del contenido y servicios digitales. También responderemos, en los mismos plazos, ante la falta de conformidad que se derive de la incorrecta integración de los contenidos o servicios digitales en el entorno digital del consumidor cuando esta haya sido realizada por nosotros o bajo nuestra responsabilidad, o cuando la incorrecta integración por parte del consumidor sea consecuencia de deficiencias en las instrucciones que nosotros le hayamos facilitado. En caso de falta de conformidad, el consumidor tendrá derecho a que los contenidos o servicios digitales se pongan en conformidad sin demora indebida tras su solicitud, de forma gratuita y sin mayores inconvenientes para él o ella. El consumidor podrá obtener la resolución del contrato con restitución íntegra de las ventajas recibidas en virtud del mismo a cambio de la renuncia a los contenidos digitales o servicios, si: 1° Los comerciantes se niegan a poner en conformidad los contenidos o servicios digitales. 2° La conformidad de los contenidos o servicios digitales se retrasa injustificadamente. 3° El contenido o los servicios digitales no pueden ponerse en conformidad sin coste para el consumidor. 4° La conformidad de los contenidos o servicios digitales causa inconvenientes importantes al consumidor. 5° La falta de conformidad del contenido digital o de los servicios persiste a pesar del intento infructuoso del comerciante de ponerlos en conformidad. El consumidor también tiene derecho a la resolución del contrato cuando la falta de conformidad sea tan grave que justifique la resolución inmediata del contrato. En tal caso, el consumidor no está obligado a solicitar previamente la puesta en conformidad de los contenidos o servicios digitales. En los casos en que la falta de conformidad sea menor, el consumidor solo tendrá derecho a resolver el contrato si éste no prevé el pago de un precio. Cualquier período de indisponibilidad de los contenidos o servicios digitales para su puesta en conformidad suspenderá el periodo de garantía restante hasta que los contenidos o servicios digitales vuelvan a ser suministrados en conformidad. Los derechos mencionados anteriormente resultan de la aplicación de los artículos L. 224-25-1 a L. 224-25-31 del Código de Consumo francés. El comerciante que obstaculice de mala fe la aplicación de la garantía legal de conformidad se expone a una multa civil de hasta 300 000 EUR, que puede incrementarse hasta el 10 % del volumen de negocios medio anual (artículo L. 242-18-1 del Código de Consumo francés). |
2. Terminación
3. Reclamaciones
Términos específicos para Alemania
1. Actualizaciones y cambios de los Términos
2. Cambios en los Servicios
3. Nuestra responsabilidad hacia usted
4. Terminación
5. Cesión
Anexo 1: Derechos de desistimiento
Derecho de desistimiento Tiene derecho a desistir del presente contrato en un plazo de 14 días, sin necesidad de justificación. El plazo de desistimiento expirará transcurridos 14 días desde la celebración del contrato. Para ejercer el derecho de desistimiento, debe informar a TiVo Platform Technologies LLC, enviando una carta por correo postal a 2190 Gold Street; San Jose, CA 95002, EUA Tel: véase la Sección 1, o un correo electrónico a privacyrequest@xperi.com, notificando su decisión de desistir del presente contrato mediante una declaración inequívoca. Puede utilizar el modelo de formulario de desistimiento adjunto, pero no es obligatorio. Para cumplir el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que expire el plazo de desistimiento. Efectos del desistimiento Si desiste del presente contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (con excepción de los gastos adicionales resultantes de la elección por su parte de un tipo de entrega distinto del tipo de envío ordinario menos costoso que ofrezcamos), sin ninguna demora indebida y, en cualquier caso, sin superar el plazo de 14 días a partir de la fecha en que se nos informe de su decisión de desistir del presente contrato. Efectuaremos dicho reembolso utilizando el mismo medio de pago que usted utilizó para la transacción inicial, salvo que usted haya acordado expresamente lo contrario; en cualquier caso, usted no incurrirá en ningún gasto como consecuencia de dicho reembolso. Si solicitó iniciar la prestación de servicios durante el periodo de desistimiento, deberá abonarnos una cantidad proporcional al servicio prestado hasta que nos haya comunicado su desistimiento del presente contrato, en comparación con la cobertura total del mismo. |
(Rellene y envíe este formulario solo si desea desistir del contrato). - Para TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Estados Unidos, Attn: Legal Department, privacyrequest@xperi.com - Por la presente, yo/nosotros (*) notifico/notificamos que yo/nosotros (*) desisto/desistimos de mi/nuestro (*) contrato de prestación del siguiente servicio: [indique el nombre del servicio y el tipo de suscripción] - Solicitado el (*)/recibido el (*) - Nombre del usuario o los usuarios - Dirección del usuario o los usuarios - Firma del usuario o los usuarios (solo si este formulario se notifica en papel) - Fecha ____________ |
TiVo OS Terms & Conditions: Italian
Effective May 30th 2024
DownloadTable of Contents
Germania +49 175 629 2526 / +498004008104
Italia +39 800 781 671 / +39800149847
Polonia +48800003630
Spagna +34 900 431 066 / +34900941740
Regno Unito +44 1628 677 643 / +448003764802
Territorio di residenza | Legge applicabile |
Francia, Guyana francese, Polinesia francese, Terre Australi e Antartiche Francesi, Guadalupa, Martinica, Mayotte, Nuova Caledonia, Riunione, Saint Martin, Saint Pierre e Miquelon, Wallis e Futuna | Legge francese |
Germania | Legge tedesca |
Italia | Legge italiana |
Polonia | Legge polacca |
Spagna | Legge spagnola |
Territori diversi da quelli sopra menzionati | Inghilterra e Galles |
La legge francese prevede per i consumatori i diritti e le garanzie di seguito specificati in relazione al Servizio. Pertanto, la nostra società fornisce all'utente la tutela prevista per legge in base alla garanzia legale di conformità stabilita dagli articoli da L. 224-25-12 a L. 224-25-26 del Codice del consumo francese. Per chiarezza, i vantaggi che TiVo riceve in virtù del contratto quale corrispettivo della fornitura del Servizio sono i dati personali dell'utente (per ulteriori dettagli si rimanda alla sezione 8). La "restituzione dei vantaggi" ai sensi della presente clausola consiste in quanto di seguito specificato: TiVo si impegna (i) per il futuro, a interrompere la raccolta di nuovi dati personali se il consumatore ha richiesto la risoluzione del contratto, e (ii) in relazione al passato, a cessare l'utilizzo dei dati personali precedentemente raccolti e cancellarli senza indebito ritardo. Garanzia legale di conformità La nostra società ha la responsabilità di fornire contenuti e servizi digitali conformi al contratto e ai criteri oggettivi e soggettivi individuati dalla legge. Relativamente alle forniture una tantum, siamo obbligati a rispondere di eventuali non conformità esistenti al momento della fornitura e riscontrate entro due anni dalla fornitura. Per il periodo di 12 mesi successivi alla fornitura del Servizio, il consumatore non sarà tenuto a dimostrare l'esistenza del difetto. La presente garanzia legale implica l'obbligo di fornire tutti gli aggiornamenti necessari a preservare la conformità dei contenuti o servizi digitali. Relativamente ai contenuti o servizi digitali forniti su base continua, siamo obbligati a rispondere di eventuali non conformità riscontrate durante il periodo in cui detti contenuti o servizi vengono forniti in virtù del contratto. Durante questo periodo il consumatore dovrà semplicemente stabilire la presenza della non conformità senza specificare la data in cui questa è stata riscontrata. La presente garanzia legale implica l'obbligo di fornire tutti gli aggiornamenti necessari a preservare la conformità dei contenuti o servizi digitali per l'intera durata del periodo di fornitura degli stessi. Entro gli stessi limiti di tempo, la nostra società dovrà rispondere di eventuali non conformità derivanti dall'integrazione non corretta di contenuti o servizi digitali nell'ambiente digitale del consumatore, laddove l'integrazione sia stata effettuata da noi o sotto la nostra responsabilità, o se l'integrazione effettuata dal consumatore risulta non corretta a causa di istruzioni carenti da noi fornite. In caso di non conformità, il consumatore avrà diritto di richiedere il ripristino della conformità dei contenuti o servizi digitali senza indebito ritardo successivamente alla sua richiesta, a titolo gratuito e senza subire gravi disagi. Il consumatore potrà ottenere la risoluzione del contratto con la restituzione integrale dei vantaggi ricevuti in virtù di esso quale corrispettivo per la rinuncia ai contenuti o servizi digitali nel caso in cui: 1° Gli operatori commerciali si rifiutano di ripristinare la conformità dei contenuti o servizi digitali; 2° Il ripristino della conformità dei contenuti o servizi digitali viene ritardato in modo ingiustificato; 3° Non è possibile ripristinare la conformità dei contenuti o servizi digitali senza costi per il consumatore; 4° La conformità dei contenuti o servizi digitali provoca gravi disagi al consumatore; 5° La non conformità dei contenuti o servizi digitali persiste nonostante il tentativo non riuscito di ripristino della conformità da parte dell'operatore commerciale; Al consumatore spetta il diritto di risolvere il contratto anche nel caso in cui la non conformità sia talmente grave da giustificare una risoluzione immediata. In tal caso, non sarà obbligato a richiedere prima il ripristino della conformità dei contenuti o servizi digitali. In caso di non conformità minori, il consumatore ha diritto di risolvere il contratto solo se questo non prevede il pagamento di un prezzo. Un eventuale periodo di indisponibilità dei contenuti o servizi digitali per il ripristino della conformità determinerà la sospensione del restante termine di garanzia sino a quando non viene ripristinata la conformità dei contenuti o servizi digitali forniti. I succitati diritti derivano dall'applicazione degli articoli dal L. 224-25-1 al L. 224-25-31 del Codice del consumo francese. Un operatore commerciale che ostacola in mala fede l'attuazione della garanzia legale di conformità è passibile di un'ammenda massima di 300.000 euro, che può essere aumentata al 10% del fatturato medio annuo (articolo L. 242-18-1 del Codice del consumo francese). |
Diritto di recesso: L'utente ha il diritto di recedere dal presente contratto entro 14 giorni, senza fornire alcun motivo. Il periodo di recesso scade dopo 14 giorni dalla data di stipula del contratto. Per esercitare il diritto di recesso dal contratto, l'utente è tenuto a informarne TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: vedi Sezione 1, privacyrequest@xperi.com,tramite una dichiarazione in cui esprime inequivocabilmente la sua decisione (ad esempio a mezzo di lettera inviata per posta o email). È possibile, ma non obbligatorio, utilizzare il modello di modulo di recesso qui accluso. Ai fini del rispetto dei termini del recesso, è sufficiente che l'utente invii la comunicazione relativa alla decisione di esercitare il diritto di recesso prima della scadenza del periodo previsto. Effetti del recesso: In caso di recesso dal presente contratto, la nostra società provvederà a rimborsare all'utente tutti i pagamenti ricevuti, ivi comprese le spese di consegna (ma esclusi i costi supplementari risultanti dalla scelta di una modalità di consegna diversa da quella standard meno costosa offerta da noi), senza ingiustificato ritardo e in ogni caso entro 14 giorni dalla data di ricezione della decisione di recedere dal contratto. Il rimborso sarà effettuato sullo stesso metodo di pagamento utilizzato per la transazione iniziale, salvo ove diversamente accettato in modo esplicito dall'utente; in ogni caso, il rimborso non comporterà alcuna spesa per l'utente. Se aveva richiesto l'avvio della prestazione dei servizi durante il periodo di recesso, l'utente sarà tenuto al pagamento di un importo proporzionale al servizio prestato sino alla comunicazione del recesso rispetto alla copertura completa del contratto. |
(Da compilare e restituire solo se si intende recedere dal contratto). — A TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, USA, Attn: Legal Department, privacyrequest@xperi.com — Con la presente, il sottoscritto comunica/i sottoscritti comunicano(*) la propria decisione di recesso dal contratto di fornitura del seguente servizio: [inserire nome del servizio e tipo di abbonamento] — Ordinato in data(*)/Ricevuto in data(*) — Nome del consumatore/dei consumatori — Indirizzo del consumatore/dei consumatori — Firma del consumatore/dei consumatori (solo se in formato cartaceo) — Data ____________ (*) cancellare la dicitura non pertinente |
Effective May 20th 2024 to May 30th 2024
DownloadTable of Contents
Germania +49 175 629 2526 / +498004008104
Italia +39 800 781 671 / +39800149847
Polonia +48800003630
Spagna +34 900 431 066 / +34900941740
Regno Unito +44 1628 677 643 / +448003764802
Territorio di residenza | Legge applicabile |
Francia, Guyana francese, Polinesia francese, Terre Australi e Antartiche Francesi, Guadalupa, Martinica, Mayotte, Nuova Caledonia, Riunione, Saint Martin, Saint Pierre e Miquelon, Wallis e Futuna | Legge francese |
Germania | Legge tedesca |
Italia | Legge italiana |
Polonia | Legge polacca |
Spagna | Legge spagnola |
Territori diversi da quelli sopra menzionati | Inghilterra e Galles |
16.2 Se vive in Inghilterra o Galles, l'utente potrà presentare ricorso relativo o derivante dai presenti Termini esclusivamente dinanzi ai tribunali di Inghilterra e Galles. Se non vive in Inghilterra o Galles, l'utente potrà presentare ricorso dinanzi ai tribunali del territorio in cui risiede.
La legge francese prevede per i consumatori i diritti e le garanzie di seguito specificati in relazione al Servizio. Pertanto, la nostra società fornisce all'utente la tutela prevista per legge in base alla garanzia legale di conformità stabilita dagli articoli da L. 224-25-12 a L. 224-25-26 del Codice del consumo francese. Per chiarezza, i vantaggi che TiVo riceve in virtù del contratto quale corrispettivo della fornitura del Servizio sono i dati personali dell'utente (per ulteriori dettagli si rimanda alla sezione 8). La "restituzione dei vantaggi" ai sensi della presente clausola consiste in quanto di seguito specificato: TiVo si impegna (i) per il futuro, a interrompere la raccolta di nuovi dati personali se il consumatore ha richiesto la risoluzione del contratto, e (ii) in relazione al passato, a cessare l'utilizzo dei dati personali precedentemente raccolti e cancellarli senza indebito ritardo. Garanzia legale di conformità La nostra società ha la responsabilità di fornire contenuti e servizi digitali conformi al contratto e ai criteri oggettivi e soggettivi individuati dalla legge. Relativamente alle forniture una tantum, siamo obbligati a rispondere di eventuali non conformità esistenti al momento della fornitura e riscontrate entro due anni dalla fornitura. Per il periodo di 12 mesi successivi alla fornitura del Servizio, il consumatore non sarà tenuto a dimostrare l'esistenza del difetto. La presente garanzia legale implica l'obbligo di fornire tutti gli aggiornamenti necessari a preservare la conformità dei contenuti o servizi digitali. Relativamente ai contenuti o servizi digitali forniti su base continua, siamo obbligati a rispondere di eventuali non conformità riscontrate durante il periodo in cui detti contenuti o servizi vengono forniti in virtù del contratto. Durante questo periodo il consumatore dovrà semplicemente stabilire la presenza della non conformità senza specificare la data in cui questa è stata riscontrata. La presente garanzia legale implica l'obbligo di fornire tutti gli aggiornamenti necessari a preservare la conformità dei contenuti o servizi digitali per l'intera durata del periodo di fornitura degli stessi. Entro gli stessi limiti di tempo, la nostra società dovrà rispondere di eventuali non conformità derivanti dall'integrazione non corretta di contenuti o servizi digitali nell'ambiente digitale del consumatore, laddove l'integrazione sia stata effettuata da noi o sotto la nostra responsabilità, o se l'integrazione effettuata dal consumatore risulta non corretta a causa di istruzioni carenti da noi fornite. In caso di non conformità, il consumatore avrà diritto di richiedere il ripristino della conformità dei contenuti o servizi digitali senza indebito ritardo successivamente alla sua richiesta, a titolo gratuito e senza subire gravi disagi. Il consumatore potrà ottenere la risoluzione del contratto con la restituzione integrale dei vantaggi ricevuti in virtù di esso quale corrispettivo per la rinuncia ai contenuti o servizi digitali nel caso in cui: 1° Gli operatori commerciali si rifiutano di ripristinare la conformità dei contenuti o servizi digitali; 2° Il ripristino della conformità dei contenuti o servizi digitali viene ritardato in modo ingiustificato; 3° Non è possibile ripristinare la conformità dei contenuti o servizi digitali senza costi per il consumatore; 4° La conformità dei contenuti o servizi digitali provoca gravi disagi al consumatore; 5° La non conformità dei contenuti o servizi digitali persiste nonostante il tentativo non riuscito di ripristino della conformità da parte dell'operatore commerciale; Al consumatore spetta il diritto di risolvere il contratto anche nel caso in cui la non conformità sia talmente grave da giustificare una risoluzione immediata. In tal caso, non sarà obbligato a richiedere prima il ripristino della conformità dei contenuti o servizi digitali. In caso di non conformità minori, il consumatore ha diritto di risolvere il contratto solo se questo non prevede il pagamento di un prezzo. Un eventuale periodo di indisponibilità dei contenuti o servizi digitali per il ripristino della conformità determinerà la sospensione del restante termine di garanzia sino a quando non viene ripristinata la conformità dei contenuti o servizi digitali forniti. I succitati diritti derivano dall'applicazione degli articoli dal L. 224-25-1 al L. 224-25-31 del Codice del consumo francese. Un operatore commerciale che ostacola in mala fede l'attuazione della garanzia legale di conformità è passibile di un'ammenda massima di 300.000 euro, che può essere aumentata al 10% del fatturato medio annuo (articolo L. 242-18-1 del Codice del consumo francese). |
Sarà salvo il diritto di entrambe le parti di procedere alla risoluzione straordinaria per violazione.
Diritto di recesso: L'utente ha il diritto di recedere dal presente contratto entro 14 giorni, senza fornire alcun motivo. Il periodo di recesso scade dopo 14 giorni dalla data di stipula del contratto. Per esercitare il diritto di recesso dal contratto, l'utente è tenuto a informarne TiVo Platform Technologies LLC, 2190 Gold Street; San Jose, CA 95002, USA, Tel: vedi Sezione 1, privacyrequest@xperi.com,tramite una dichiarazione in cui esprime inequivocabilmente la sua decisione (ad esempio a mezzo di lettera inviata per posta o email). È possibile, ma non obbligatorio, utilizzare il modello di modulo di recesso qui accluso. Ai fini del rispetto dei termini del recesso, è sufficiente che l'utente invii la comunicazione relativa alla decisione di esercitare il diritto di recesso prima della scadenza del periodo previsto. Effetti del recesso: In caso di recesso dal presente contratto, la nostra società provvederà a rimborsare all'utente tutti i pagamenti ricevuti, ivi comprese le spese di consegna (ma esclusi i costi supplementari risultanti dalla scelta di una modalità di consegna diversa da quella standard meno costosa offerta da noi), senza ingiustificato ritardo e in ogni caso entro 14 giorni dalla data di ricezione della decisione di recedere dal contratto. Il rimborso sarà effettuato sullo stesso metodo di pagamento utilizzato per la transazione iniziale, salvo ove diversamente accettato in modo esplicito dall'utente; in ogni caso, il rimborso non comporterà alcuna spesa per l'utente. Se aveva richiesto l'avvio della prestazione dei servizi durante il periodo di recesso, l'utente sarà tenuto al pagamento di un importo proporzionale al servizio prestato sino alla comunicazione del recesso rispetto alla copertura completa del contratto. |
(Da compilare e restituire solo se si intende recedere dal contratto). — A TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, USA, Attn: Legal Department, privacyrequest@xperi.com — Con la presente, il sottoscritto comunica/i sottoscritti comunicano(*) la propria decisione di recesso dal contratto di fornitura del seguente servizio: [inserire nome del servizio e tipo di abbonamento] — Ordinato in data(*)/Ricevuto in data(*) — Nome del consumatore/dei consumatori — Indirizzo del consumatore/dei consumatori — Firma del consumatore/dei consumatori (solo se in formato cartaceo) — Data ____________ (*) cancellare la dicitura non pertinente |
TiVo OS Terms & Conditions: French
Effective June 11th 2024
DownloadTable of Contents
Allemagne - +49 175 629 2526 / +498004008104
Italie - +39 800 781 671 / +39800149847
Pologne – +48800003630
Espagne - + 34 900 431 066 / +34900941740
Royaume-Uni - +44 1628 677 643 / +448003764802
Territoire de résidence | Droit applicable |
Allemagne | Droit allemande |
Espagne | Droit espagnol |
France, Guadeloupe, Guyane française, Martinique, Mayotte, Nouvelle-Calédonie, Polynésie française, Réunion, Saint-Martin, Saint-Pierre-et-Miquelon, Terres australes françaises, Wallis-et-Futuna | Droit français |
Italie | Droit italien |
Pologne | Droit polonais |
Territoires autres que ceux énumérés ci-dessus | Angleterre et Pays de Galles |
Le droit français vous accorde, en tant que consommateurs, les droits et garanties légaux suivants en relation avec le Service. Par conséquent, nous vous offrons la protection accordée par la loi au titre de la garantie légale de conformité prévue par les articles L224-25-12 à L224-25-26 du Code de la consommation. Pour plus de clarté : les avantages dont bénéficie TiVo dans le cadre du contrat en échange de la fourniture du Service sont vos données personnelles (voir la section 8 pour de plus amples détails). La « restitution des avantages » au titre de cette clause sera exécutée comme suit : i) à l’avenir, TiVo cessera de collecter de nouvelles données personnelles une fois que le consommateur aura demandé la résolution du contrat ; et ii) en ce qui concerne le passé, TiVo cessera d’utiliser les données personnelles collectées précédemment et les supprimera sans délai excessif. Garantie légale de conformité Nous sommes tenus de fournir des contenus et services numériques conformes au contrat et aux critères objectifs et subjectifs prescrits par la loi. En ce qui concerne la fourniture ponctuelle, notre responsabilité est engagée pour toute non-conformité présente au moment de la fourniture et qui apparaît dans les deux ans suivant la date de la fourniture. Pendant la période de 12 mois suivant la fourniture du Service, le consommateur ne sera pas tenu de prouver l’existence du défaut. Cette garantie légale prévoit l’obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu ou du service numérique. En cas de fourniture continue du contenu ou du service numérique, nous sommes responsables de toute non-conformité survenant pendant la période de fourniture du contrat. Pendant cette période, le consommateur est uniquement tenu d’établir l’existence du défaut de conformité et non la date à laquelle il est survenu. Cette garantie légale prévoit l’obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu ou du service numérique pendant toute la période durant laquelle ils sont fournis. Notre responsabilité est également engagée, dans les mêmes délais, pour toute non-conformité résultant de l’intégration incorrecte du contenu ou du service numérique dans l’environnement numérique du consommateur lorsque celle-ci a été effectuée par nous ou sous notre responsabilité, ou lorsque l’intégration incorrecte réalisée par le consommateur résulte de lacunes dans les instructions que nous avons fournies. En cas de défaut de conformité, le consommateur a le droit d’obtenir la mise en conformité du contenu ou du service numérique sans délai excessif suite à sa demande, sans frais et sans inconvénient majeur pour lui. Le consommateur peut obtenir la résolution du contrat avec restitution intégrale des avantages reçus au titre du contrat en échange de la renonciation au contenu ou au service numérique, à condition que : 1° le commerçant refuse de mettre en conformité le contenu ou le service numérique ; 2° la conformité du contenu ou du service numérique est retardée de manière injustifiée ; 3° le contenu ou le service numérique ne peuvent être mis en conformité sans frais pour le consommateur ; 4° la conformité du contenu ou du service numérique entraîne un inconvénient majeur pour le consommateur ; 5° la non-conformité du contenu ou du service numérique persiste malgré la tentative restée infructueuse du commerçant de le mettre en conformité. Le consommateur a également droit à la résolution du contrat lorsque le défaut de conformité est d’une gravité telle qu’il en justifie la résolution immédiate. Dans ce cas, le consommateur n’est pas tenu de demander la mise en conformité préalable du contenu ou du service numérique. En cas de défaut de conformité mineur, le consommateur n’a le droit de résoudre le contrat que si celui-ci ne prévoit pas le paiement d’un prix. Toute période d’indisponibilité du contenu ou du service numérique en vue de sa mise en conformité suspend la période de garantie restante jusqu’à ce que le contenu ou le service numérique soient à nouveau fournis en conformité. Les droits mentionnés ci-dessus résultent de l’application des articles L224-25-1 à L224-25-31 du Code de la consommation. Le commerçant qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité est passible d’une amende civile pouvant aller jusqu’à 300 000 euros, qui peut être portée à 10 % du chiffre d’affaires annuel moyen (article L242-18-1 du Code de la consommation). |
Droit de rétractation : Vous avez le droit de vous rétracter du présent contrat dans un délai de 14 jours, sans motiver votre décision. Le délai de rétractation expire après un délai de 14 jours à compter de la date de conclusion du contrat. Pour exercer votre droit de rétractation, vous devez informer TiVo Platform Technologies LLC, 2190 Gold Street ; San Jose, CA 95002, USA, Tel : voir Section 1, privacyrequest@xperi.com, of de votre décision de rétractation du présent contrat par une déclaration non équivoque (par exemple, une lettre envoyée par la poste ou un e-mail). Vous pouvez utiliser le formulaire de rétractation type ci-joint, mais ce n’est pas obligatoire. Pour respecter le délai de rétractation, il vous suffit d’envoyer la notification relative à l’exercice de votre droit de rétractation avant l’expiration du délai de rétractation. Effets de la rétractation : Si vous vous rétractez du présent contrat, nous vous rembourserons tous les paiements que nous avons perçus de votre part, y compris les frais de livraison (à l’exception des frais supplémentaires résultant de votre choix d’un type de livraison autre que le type de livraison standard le moins cher que nous proposons), sans retard excessif et au plus tard dans un délai de 14 jours à compter de la date à laquelle nous sommes informés de votre décision de vous rétracter du présent contrat. Nous vous rembourserons par le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale, à moins que vous n’ayez expressément convenu autrement. En tout état de cause, ce remboursement n’occasionnera pas de frais pour vous. Si vous avez demandé à ce que la mise en œuvre des services débute pendant le délai de rétractation, vous devrez nous payer au pro rata des services qui vous ont été fournis jusqu’à ce que vous nous ayez informés de votre rétractation du présent contrat, par rapport à la couverture totale du contrat. |
(Ne remplissez et ne renvoyez ce formulaire que si vous souhaitez vous retirer du contrat). – À TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com – Par la présente, je/nous (*) vous informe/informons que je/nous (*) me retire/nous retirons de mon/notre (*) contrat de fourniture du service suivant : [insérer le nom du service et le type d’abonnement] – Commandé le (*)/reçu le (*) – Nom du ou des consommateurs – Adresse du ou des consommateurs – Signature du ou des consommateurs (uniquement si ce formulaire est notifié sur papier) - Date ____________ (*) rayer la mention inutile |
Effective May 20th 2024 to June 11th 2024
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1. Notre identité
Allemagne - +49 175 629 2526 / +498004008104
Italie - +39 800 781 671 / +39800149847
Pologne – +48800003630
Espagne - + 34 900 431 066 / +34900941740
Royaume-Uni - +44 1628 677 643 / +448003764802
2. Le Service
3. Votre utilisation du Service
4. Utilisation du Service dans votre pays de résidence
5. Services tiers
6. Services de commande vocale
7. Restrictions
8. Publicité
9. Modifications des Conditions
10. Modifications des Applications et du Contenu
11. Mises à jour et modifications du Service
12. Droits de propriété intellectuelle
13. Nos responsabilités envers vous
14. Durée et résiliation
15. Droit de rétractation
16. Droit applicable et juridiction
Territoire de résidence | Droit applicable |
Allemagne | Droit allemande |
Espagne | Droit espagnol |
France, Guadeloupe, Guyane française, Martinique, Mayotte, Nouvelle-Calédonie, Polynésie française, Réunion, Saint-Martin, Saint-Pierre-et-Miquelon, Terres australes françaises, Wallis-et-Futuna | Droit français |
Italie | Droit italien |
Pologne | Droit polonais |
Territoires autres que ceux énumérés ci-dessus | Angleterre et Pays de Galles |
17. Termes juridiques généraux
18. Signaler un Contenu
19. Réclamations
20. Nous contacter
Si vous résidez en France, les dispositions suivantes s’appliquent en ce qui concerne les Conditions générales du Service TiVo Smart TV ci-dessus :
1. Modification des Conditions :
2. Garanties légales :
Le droit français vous accorde, en tant que consommateurs, les droits et garanties légaux suivants en relation avec le Service. Par conséquent, nous vous offrons la protection accordée par la loi au titre de la garantie légale de conformité prévue par les articles L224-25-12 à L224-25-26 du Code de la consommation. Pour plus de clarté : les avantages dont bénéficie TiVo dans le cadre du contrat en échange de la fourniture du Service sont vos données personnelles (voir la section 8 pour de plus amples détails). La « restitution des avantages » au titre de cette clause sera exécutée comme suit : i) à l’avenir, TiVo cessera de collecter de nouvelles données personnelles une fois que le consommateur aura demandé la résolution du contrat ; et ii) en ce qui concerne le passé, TiVo cessera d’utiliser les données personnelles collectées précédemment et les supprimera sans délai excessif. Garantie légale de conformité Nous sommes tenus de fournir des contenus et services numériques conformes au contrat et aux critères objectifs et subjectifs prescrits par la loi. En ce qui concerne la fourniture ponctuelle, notre responsabilité est engagée pour toute non-conformité présente au moment de la fourniture et qui apparaît dans les deux ans suivant la date de la fourniture. Pendant la période de 12 mois suivant la fourniture du Service, le consommateur ne sera pas tenu de prouver l’existence du défaut. Cette garantie légale prévoit l’obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu ou du service numérique. En cas de fourniture continue du contenu ou du service numérique, nous sommes responsables de toute non-conformité survenant pendant la période de fourniture du contrat. Pendant cette période, le consommateur est uniquement tenu d’établir l’existence du défaut de conformité et non la date à laquelle il est survenu. Cette garantie légale prévoit l’obligation de fournir toutes les mises à jour nécessaires au maintien de la conformité du contenu ou du service numérique pendant toute la période durant laquelle ils sont fournis. Notre responsabilité est également engagée, dans les mêmes délais, pour toute non-conformité résultant de l’intégration incorrecte du contenu ou du service numérique dans l’environnement numérique du consommateur lorsque celle-ci a été effectuée par nous ou sous notre responsabilité, ou lorsque l’intégration incorrecte réalisée par le consommateur résulte de lacunes dans les instructions que nous avons fournies. En cas de défaut de conformité, le consommateur a le droit d’obtenir la mise en conformité du contenu ou du service numérique sans délai excessif suite à sa demande, sans frais et sans inconvénient majeur pour lui. Le consommateur peut obtenir la résolution du contrat avec restitution intégrale des avantages reçus au titre du contrat en échange de la renonciation au contenu ou au service numérique, à condition que : 1° le commerçant refuse de mettre en conformité le contenu ou le service numérique ; 2° la conformité du contenu ou du service numérique est retardée de manière injustifiée ; 3° le contenu ou le service numérique ne peuvent être mis en conformité sans frais pour le consommateur ; 4° la conformité du contenu ou du service numérique entraîne un inconvénient majeur pour le consommateur ; 5° la non-conformité du contenu ou du service numérique persiste malgré la tentative restée infructueuse du commerçant de le mettre en conformité. Le consommateur a également droit à la résolution du contrat lorsque le défaut de conformité est d’une gravité telle qu’il en justifie la résolution immédiate. Dans ce cas, le consommateur n’est pas tenu de demander la mise en conformité préalable du contenu ou du service numérique. En cas de défaut de conformité mineur, le consommateur n’a le droit de résoudre le contrat que si celui-ci ne prévoit pas le paiement d’un prix. Toute période d’indisponibilité du contenu ou du service numérique en vue de sa mise en conformité suspend la période de garantie restante jusqu’à ce que le contenu ou le service numérique soient à nouveau fournis en conformité. Les droits mentionnés ci-dessus résultent de l’application des articles L224-25-1 à L224-25-31 du Code de la consommation. Le commerçant qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité est passible d’une amende civile pouvant aller jusqu’à 300 000 euros, qui peut être portée à 10 % du chiffre d’affaires annuel moyen (article L242-18-1 du Code de la consommation). |
3. Réclamations :
- soit en complétant le formulaire prévu à cet effet sur le site internet de l’AME CONSO : www.mediationconso-ame.com;
- soit par courrier adressé à l’AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS
2. Modification des services
3. Nos responsabilités envers vous
4. Résiliation
5. Cession
Annexe 1
Annexe 1 : Droits de rétractation
Droit de rétractation : Vous avez le droit de vous rétracter du présent contrat dans un délai de 14 jours, sans motiver votre décision. Le délai de rétractation expire après un délai de 14 jours à compter de la date de conclusion du contrat. Pour exercer votre droit de rétractation, vous devez informer TiVo Platform Technologies LLC, 2190 Gold Street ; San Jose, CA 95002, USA, Tel : voir Section 1, privacyrequest@xperi.com, of de votre décision de rétractation du présent contrat par une déclaration non équivoque (par exemple, une lettre envoyée par la poste ou un e-mail). Vous pouvez utiliser le formulaire de rétractation type ci-joint, mais ce n’est pas obligatoire. Pour respecter le délai de rétractation, il vous suffit d’envoyer la notification relative à l’exercice de votre droit de rétractation avant l’expiration du délai de rétractation. Effets de la rétractation : Si vous vous rétractez du présent contrat, nous vous rembourserons tous les paiements que nous avons perçus de votre part, y compris les frais de livraison (à l’exception des frais supplémentaires résultant de votre choix d’un type de livraison autre que le type de livraison standard le moins cher que nous proposons), sans retard excessif et au plus tard dans un délai de 14 jours à compter de la date à laquelle nous sommes informés de votre décision de vous rétracter du présent contrat. Nous vous rembourserons par le même moyen de paiement que celui que vous avez utilisé pour la transaction initiale, à moins que vous n’ayez expressément convenu autrement. En tout état de cause, ce remboursement n’occasionnera pas de frais pour vous. Si vous avez demandé à ce que la mise en œuvre des services débute pendant le délai de rétractation, vous devrez nous payer au pro rata des services qui vous ont été fournis jusqu’à ce que vous nous ayez informés de votre rétractation du présent contrat, par rapport à la couverture totale du contrat. |
(Ne remplissez et ne renvoyez ce formulaire que si vous souhaitez vous retirer du contrat). – À TiVo Platform Technologies LLC, 2190 Gold Street, San Jose, CA 95002, Attn: Legal Department, privacyrequest@xperi.com – Par la présente, je/nous (*) vous informe/informons que je/nous (*) me retire/nous retirons de mon/notre (*) contrat de fourniture du service suivant : [insérer le nom du service et le type d’abonnement] – Commandé le (*)/reçu le (*) – Nom du ou des consommateurs – Adresse du ou des consommateurs – Signature du ou des consommateurs (uniquement si ce formulaire est notifié sur papier) – Date ____________ (*) rayer la mention inutile |
User Agreement: Canada
Effective June 28th 2024
DownloadTable of Contents
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT.
- When we refer to a “TiVo Product” in this policy, we mean any device, software, or website offered by TiVo (including but not limited to TiVo DVRs, TiVo Minis, the TiVo Stream, the TiVo Stream 4K, TiVo software applications, and TiVo Online (online.tivo.com)).
- When we refer to a “TiVo Service” in this policy, we mean any service offered by TiVo, including but not limited to “TiVo+” (also known as “TiVo Plus”), that enables you to access certain programming and other content (“Content”) and related third-party applications and services.
- When we say “you” in this policy, we mean both you and any other individuals you let use your TiVo Product or TiVo Service.
- TiVo Products and TiVo Services provided to you directly by your cable or satellite provider are subject to their terms of use (and not this Agreement).
To create an account with us, you must be (1) a resident of Canada or the continental United States, Alaska, or Hawaii; (2) the age of majority in your jurisdiction, and (3) creating an account for yourself (and not for a business or entity). You are responsible for all charges on your account, so we suggest picking a strong password and not sharing it with others.
- Some TiVo Products require a subscription to the TiVo service (“TiVo Service Subscription”), see TiVo Service Subscriptions below for details.
- Our Privacy Policy governs the collection, use and disclosure of your personal information.
- We do not endorse or warrant the performance of any third-party applications or advertised third-party products or services that may be accessible through or in included in TiVo Products or TiVo Services.
- Your use of third-party applications is subject to the terms of use and privacy policy of the application provider (which we suggest you read).
- You are responsible for any charges related to your use of a TiVo Product or TiVo Service (such as charges for broadband Internet, wireless data, or pay-per-view content), so be careful if you give others access to the remote or your account password.
- Some TiVo Products have enhanced functionality based upon third-party applications or services which may require a separate subscription payment to a third-party. In some instances, these charges will be managed by TiVo, but your account, account terms and conditions, and disputes related thereto shall be between you and the third-party irrespective of whether TiVo manages the payments on your behalf.
Restrictions
- You may sync a maximum number of 10 mobile devices.
- You may only sync mobile devices that you own or control (i.e., no using your neighbor’s iPad).
- modifies, deciphers, decompiles, disassembles, or otherwise attempts to reverse engineer or derive the software or source code for any TiVo Product or TiVo Service;
- modifies, disassembles, or otherwise tampers with any TiVo hardware;
- disguises the place of your residence or the location of your use;
- attempts to circumvent technological measures or gain unauthorized access through hacking, password mining, or any other means;
- modifies, distributes, sells, or shows to the public, for compensation or otherwise, any program recorded, streamed to, or played using any TiVo Products or TiVo Services;
- violates the rights of others, including patent, trademark, trade secret, copyright, moral rights or other intellectual property rights, or rights of privacy, publicity, or other proprietary rights, harasses or harms another individual, impersonates any person or entity, or otherwise misrepresents yourself or your affiliation with any person or entity; or is fraudulent, false, misleading or deceptive;
- uses technology or other means to access, index, frame, search, or link to a TiVo Product or TiVo Service (including the Content) that is not authorized by TiVo; or to remove, avoid, deactivate, descramble disable, bypass, or circumvent any technological measure implemented by TiVo or any of TiVo’s providers or any other third party (including another user) to protect a TiVo Product or TiVo Service, including without limitation content protection or access control mechanisms intended to prevent the unauthorized download, stream capture, linking, framing, reproduction, access to, or distribution of a TiVo Product or TiVo Service;
- accesses, tampers with, or uses non-public areas of a TiVo Product or TiVo Service, TiVo’s computer systems, or the technical delivery systems of TiVo’s providers;
- involves accessing a TiVo Service (including the Content) through any automated means, including “robots,” “spiders,” or “offline readers”;
- uses any meta tags or other hidden text or metadata using a TiVo trademark, logo URL or product name without TiVo’s express written consent;
- accesses a TiVo Product or TiVo Service, including without limitation Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by this Agreement;
- interferes with the access of any user, host, or network, including, without limitation, by sending a virus, or overloading or flooding a TiVo Service;
- introduces viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- damages, disables, overburdens, impairs, or gains unauthorized access to a TiVo Service, including TiVo’s servers, computer network, or user accounts;
- removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with a TiVo Product or TiVo Service (including the Content);
- uses a TiVo Product or TiVo Service to advertise or promote services that are not expressly approved in advance in writing by TiVo;
- probes, scans, or tests the vulnerability of any TiVo system or network, or breaches any security or authentication measures;
- collects or stores personally identifiable information from a TiVo Product or TiVo Service without TiVo’s authorization;
- violates, or encourages conduct that would violate, any applicable law or regulation, or constitute a criminal offense or give rise to civil liability;
- violates this Agreement or any guidelines or policies posted by TiVo;
- interferes with any other party’s use and enjoyment of a TiVo Product or TiVo Service; or
- encourages or enables any other individual to do any of the foregoing or attempts to do any of the foregoing.
TiVo Service Subscriptions
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of any TiVo Product or TiVo Service.
- Until you cancel a monthly or annual (or other recurring) TiVo Service Subscription by calling customer service at 1-877-367-8486 or by visiting tivo.com, your TiVo Service Subscription automatically will renew (on a month-to-month basis for a monthly TiVo Service Subscription, or on a year-to-year basis for an annual TiVo Service Subscription, or such other periodic term as designated in your subscription) at the end of each subscription term, at the same TiVo Service Subscription fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
- Monthly, annual, or other periodic TiVo Service Subscriptions may not be transferred to another TiVo device or subscriber.
- With a new All-In Plan subscription: (a) you pay just once (rather than monthly, annually, or in some other frequency) for your TiVo Service Subscription, (b) your subscription lasts for as long as your TiVo device is operational (or until TiVo discontinues support for your device, whichever comes first), and (c) you cannot transfer your subscription to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
- An All-In Plan subscription accompanies the TiVo device in case of ownership transfer.
- With an All-In Plan, you receive those TiVo Service Subscription features that we make generally available to all customers who have activated a TiVo Service Subscription for that same TiVo Product, except as otherwise noted by TiVo. You may incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Service Subscription. In addition, TiVo reserves the right to subsequently release, and to charge separate amounts for, new features or functionality that are not made generally available to all customers who have activated a TiVo Service Subscription on a particular TiVo Product.
- Although we strive to make the TiVo Service Subscription available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
Early Termination Fees We sometimes offer discounted rates for TiVo Products and/or TiVo Service Subscriptions when you agree to subscribe to the TiVo Service Subscription for a minimum commitment term (such as 1 year). If you cancel your subscription to the TiVo Service Subscription before the end of your minimum commitment term, you agree to pay us the applicable early termination fee (unless you cancel during our 30-day money-back guarantee period). |
- TiVo Stream 4K service features will include those that we make generally available to all customers who have purchased a TiVo Stream 4K device, except as otherwise noted by TiVo. There is not an ongoing monthly or annual service subscription charge for the TiVo Stream 4K service. However, many of the functionalities of TiVo Stream 4K are based upon third-party subscription services and you will incur separate charges for certain third-party content, services or applications; these items are not considered part of the TiVo Stream 4K service. Even if some of these third-party charges may be managed by TiVo on your behalf, your account, account terms, conditions, and disputes related thereto shall be between you and the third-party and such third-party services are not part of the TiVo Stream 4K service.
- TiVo reserves the right to discontinue previously offered features or functionality at its sole discretion and without prior notice. TiVo is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the TiVo Stream 4K product.
- Service to TiVo Stream 4K devices is provided at the sole discretion of TiVo. No upgrades are guaranteed as part of the TiVo Stream 4K device. Although we strive to make TiVo Stream 4K service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).
- Shipping and handling charges are non-refundable.
- Only initial activations of the TiVo Service Subscription are eligible for this offer (i.e. renewals, payment plan changes, and hardware replacements are not eligible).
- We will refuse returns of damaged merchandise or items that show wear and tear.
- You have 15 days from the date your return is processed to return your merchandise. If your return is not received within 15 days, we will charge your credit card on file for the MSRP of the unreturned merchandise (plus tax) minus the amount you already paid.
- The 30-day money-back guarantee expressly excludes TiVo Stream 4K devices that have been previously activated.
- For any 30-day money-back guarantee returns of an eligible TiVo Stream 4K device, the cost of shipment of the device back to TiVo shall be the sole responsibility of the customer.
Returns
- By subscribing to the TiVo Service Subscription or Third-Party Recurring Fee, you authorize us to charge the applicable TiVo Service Subscription fees or third-party fees (and any other applicable fees, such as an early termination fee) to your credit card on file.
- If your credit card reaches its expiration date and you have not updated your payment information with us or cancelled your account, you authorize us to continue billing your credit card and you will remain responsible for any uncollected amounts.
- Each charge on the applicable billing date applies to the period immediately following the billing date (so a charge for a monthly TiVo Service Subscription in January is for the TiVo Service Subscription for the month of February). Third Party Recurring Fee payment terms may differ – please contact the third-party provider of such services for details.
- Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some jurisdictions, the tax will be based on the MSRP for the product (and not the discounted price you paid).
- All prices on tivo.com are listed in U.S. Dollars.
DISPUTE RESOLUTION IF YOU HAVE AN ISSUE WITH A TIVO PRODUCT OR TIVO SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-877-367-8486. IF YOU ARE NOT SATISFIED WITH THE RESULT AND WISH TO SEEK FURTHER ACTION, ALL DISPUTES BETWEEN US SHALL BE RESOLVED IN THE STATE OR FEDERAL COURTS OF THE STATE OF CALIFORNIA, USA. TIME LIMIT FOR DISPUTES: WE EACH AGREE (REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY) THAT ANY DISPUTE MUST BE FILED WITHIN 1 YEAR AFTER SUCH DISPUTE AROSE OR ELSE WILL BE FOREVER BARRED. |
Governing Law THIS AGREEMENT IS TO BE GOVERNED IN ALL RESPECTS BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA, IN THE UNITED STATES, WITHOUT REGARD TO ANY CONFLICT OF LAW PROVISIONS. This agreement and the rights and obligations of the parties hereunder will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. |
Effective June 21st 2024 to June 28th 2024
DownloadTable of Contents
This user agreement governs your purchase and/or use of products and services offered by TiVo Platform Technologies LLC (“TiVo” or “we” or “us”) (including but not limited to TiVo devices, TiVo+, mobile applications, and websites). BY CLICKING ON “I AGREE” OR SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT, INCLUDING THE PARTS ABOUT ARBITRATING ANY DISPUTES, WAIVING ANY RIGHT TO A JURY TRIAL, AND GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION (where applicable).
TiVo Privacy Policy: Canada
Effective July 1st 2024
DownloadTable of Contents
When using our products or services or interacting with TiVo Platform Technologies LLC (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” we ‘process’ (i.e. collect, transfer, store, use and disclose) certain personal information as described in this Privacy Policy. In this Privacy Policy, we use the terms "Personal Information" and “Personal Data” (with or without capitalization) to mean information that identifies or can reasonably be used to identify an individual or household and it includes the terms "personal information", "personal data" and similar terms, as the privacy laws that apply to us define these terms.
This Privacy Policy describes how we collect and process information, including personal information, that we use to provide you with TiVo products and services (including TiVo+), manage your accounts with us, notify you of changes to our policies or products, notify you of offers that may interest you, process your orders, assist you in purchasing TiVo products or services, activate and renew your subscriptions, identify or troubleshoot issues, conduct surveys, improve the products and services we provide to you, market and advertise our products and services including providing advertising to you, and otherwise operate our business. Your rights with respect to your Personal Information and its collection and use are outlined in this Privacy Policy.
- Residents of the European Economic Area, the European Union and the United Kingdom
Please refer to our specific Privacy Policy for Residents of the European Economic Area. - TMDB
themoviedb.org has its own Privacy Policy available https://www.themoviedb.org/privacy-policy. - Third Parties
This Privacy Policy does not apply to any third-party applications or software that integrate with TiVo products or services, or any other third party products, services, or businesses. TiVo products or services provided to you directly by your cable or satellite provider are subject to their privacy policy (and not this Privacy Policy). Additionally, separate agreements will govern the delivery, access and use of TiVo products and/or services as specified for such products and services (collectively, the “TiVo User Agreement”). Some of the products and services described in this Privacy Policy may not be available to you.
BY ACCEPTING THIS PRIVACY POLICY, USING TIVO PRODUCTS OR SERVICES, AND PROVIDING YOUR INFORMATION TO TIVO, YOU EXPRESSLY AUTHORIZE TIVO TO COLLECT, USE, DISCLOSE AND OTHERWISE PROCESS YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY, UNLESS APPLICABLE LAWS REQUIRE US TO OBTAIN YOUR CONSENT IN A DIFFERENT WAY.
The following types of information may be collected automatically by TiVo:
- TiVo Product and Services and Your Personal Information. When you use or interact with TiVo products or services, we may use a variety of technologies that collect information about how you access and use our product(s) or service(s). This information may include:
- your type of subscription;
- your interactions with TiVo products or services (such as how you use, watch, record, rate and interact with content);
- TiVo product data (such as model number, software versions, and unique product identifiers);
- location data (such as GPS data, zip code, and time zone);
- cable service data (such as cable provider and cable channels);
- Personal Information that may directly identify you (such as your name, address, financial information or other identifying information);
- Personal Information that may indirectly identify you (such as URL information, cookie data, and your IP address or MAC address);
- data that may not directly identify you but is collected as you use our products and services, which may include network connection type and provider, and information related to searches or recommendations on TiVo’s products and services;
- functional data such as registration, system and performance data;
- audio data (if you enable or utilize voice control functionality); and
- motion-generated or orientation-generated mobile sensor data (e.g. accelerometer or gyroscope).
When you sign up for a TiVo-provided service or activate a TiVo product, you may be required to create a user profile that includes the following information: your name, street address, city, state, zip code, email address(s), phone number(s) including mobile, and your credit card information (although we use secure tokens to reduce risk and cannot see your entire card number). In order to process payments for Third-Party Applications (e.g., Prime Video, Hulu, Google Play Store), we may share this information with third parties as requested by you consenting to purchase and use such Third-Party Applications. We may also provide this information to service providers as necessary to provide you with TiVo services.
When you activate a TiVo product, we will also process and store your internet protocol (IP) and media access control (MAC) addresses for your home and product which allow us to send information to your TiVo product and provide you with TiVo services including in some cases advertising. This information may be provided to service providers to provide you with TiVo services.
When you activate a TiVo voice-activated remote control, we will also collect and process your voice recordings only when you are holding down the voice activation button on the TiVo Remote Control. This voice recording is then processed into text by us and/or our trusted service provider(s) and processed and analyzed by TiVo to provide you with the proper search results, suggestions, and other personalization.
You may integrate your TiVo account with certain third-party applications, websites, products or services (“Third-Party Applications”). These Third-Party Applications may have their own terms and conditions of use and privacy policies and your use of these Third-Party Applications will be governed by and subject to such terms and conditions and privacy policies. In order to enable this functionality, you will be prompted to allow such Third-Party Applications to connect with your TiVo product or account. Once you have enabled this functionality, TiVo will collect, process, and share data with the Third-Party Application that you have authorized. If you enable your TiVo account with any Third-Party Applications, we may receive information related to your interactions with TiVo products or services through the Third-Party Application, as well as information about your publicly available activity on the Third-Party Application or information you have consented for the Third-Party Application to share with TiVo. If you wish to stop the collection or sharing of information with the specific Third-Party Application you have authorized, you need to disable the feature, cancel your applicable subscription, or manage your account for the Third-Party Application. TiVo does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Application or for any transaction you may enter into with the provider of any such Third-Party Applications.
Certain categories of data collected by TiVo are necessary for your TiVo product or the TiVo service to perform its functions and you will not be able to opt out from this data collection, sharing and/or processing and continue to receive the TiVo Service. Data falling into these categories is referred to as “Functional Data” and includes certain Personal Information.
If you download or use our mobile applications(s), we may collect (either through your mobile device or the application itself), your email address, your username, your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data and other diagnostic data.
If you subscribe to the TiVo service or make other purchases through a TiVo product, TiVo service, or through a TiVo sales specialist, your credit or debit card information (such as card type and expiration date) will be processed by a third-party payment processor and TiVo retains a token along with limited card information that allows us to charge you your subscription fees, or retain your information for future purchasing, processing credits, and verifying your identity. We share your payment information, including your credit or debit card number, card expiration date, CVV code and billing address with payment service providers to process payments, prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of payment.
Except as provided herein, when you contact (including, but not limited to, via telephone, email, or social media channels) our customer support team, we will collect and store the contact information you give them, information about your TiVo product or use of TiVo products or services. We will also store the communications you have with the customer support team and any information in those communications in order to provide support and improve the products or services.
From time to time, we may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers, and/or surveys (“Promotional Offers”). A Promotional Offer may be governed by a privacy policy and/or terms and conditions that supplement or differ from this Privacy Policy. If the provisions of the Promotional Offer’s privacy policy or terms and conditions conflict with this Privacy Policy or the relevant user agreement or terms of service for the TiVo product or service that is offering the Promotional Offer, those supplemental or different provisions shall prevail.
Your TiVo product data and, in some instances, your TiVo Account data may be disclosed to, shared with or sold to service providers who assist TiVo in providing advertising content. This data may include the date and time of content and ads shown, the advertising that was shown to the consumer, your device or mobile advertising id, your IP address and your interactions with the content and ads.
We may also receive information about you from our service providers and partners, which we use to personalize your experience with the TiVo service or use of TiVo products. Advertisers may share with us information relating to the advertisements that they serve you including, without limitation, date and time of ad shown, the advertising that was shown to the user, your IP address, and your interactions with such advertisements. These third-party advertising companies and partners may use cookies, web beacons, pixels, ad tags, clear GIFs and similar technologies, as well as anonymous information about your visits to TiVo’s websites and other websites to measure and improve the effectiveness of their ads, promotions, products and services. In some instances, we provide or sell hashed anonymized user data to advertisers and service providers to assist us in marketing products and services. We use anonymous identifiers and household level matching in most instances to receive and match this information.
You may be able to post your Personal Information (including, e.g., profile information) on areas of a TiVo product or service that may be viewed by other users or the public. You acknowledge and consent that TiVo may make public any information, including Personal Information, that you post to areas that may be viewed by other users or the public and that we may display this content on any of the TiVo products or services and further distribute it to a wider audience through Third-Party Applications.
- to provide you with access to the TiVo products and services;
- to provide you with a more personalized experience when using TiVo products and services, and improve your experience with the products, services, and advertising (including third party products and services) made available in or outside the TiVo product or service, for example by providing customized, personalized, or localized content, recommendations, features, and advertising;
- to provide you advertising in your TiVo products and/or services which includes sharing and selling sufficient data to our service providers and Third-Parties to serve you the advertising on your device or service;
- to analyze your viewing habits;
- to analyze your usage of TiVo product and service features;
- to help ensure technical functionality of the TiVo products and services;
- to help develop new products and services;
- to combine information, we collect from your use of different TiVo products or services (for example, to allow us to make it possible for you to start a show in one room and finish it in another);
- to communicate with you for TiVo product or service-related (or research) purposes including via emails, notifications, or other messages, which you agree to receive;
- to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with permissions that you have agreed to;
- to enable and promote TiVo products and services and other services or products, either within or outside the TiVo products and services including via service providers, including features and content of the TiVo products and services and products or services made available through the TiVo products or services;
- to process your payment or prevent or detect fraud;
- to enforce this Privacy Policy, terms of service related to a TiVo product or service that you are utilizing (including, but not limited to, the TiVo User Agreement), and any other terms that you have agreed to, including to protect the rights, property or safety of TiVo and its affiliates, its users, or any other person, or the copyright-protected content of, or on, a TiVo product or service;
- to provide you with features, information, support, advertising, or other content including content which is determined by your location; and
- as otherwise stated in this Privacy Policy.
TiVo may disclose your Personal Information in the following ways:
We may disclose your Personal Information with your permission or at your direction (e.g., when you authorize a Third-Party Application to access your account). Based on your permissions, Personal Information may be shared with others through Third-Party Applications. If you connect your TiVo account to a Third-Party Application, TiVo may automatically share your activity and actions in relation to a TiVo product or service with that Third Party Application, including the content you view.
Where permitted by applicable law, we provide advertising companies and other business associates with Personal Information, as well as other information that does not directly identify you. The Third-Party advertisers and business associates may use that information in combination with other data that may or may not be related to you in order to assist in targeting advertising, promotions, products, or services. We also provide our service providers with information which allows them to serve you advertisements. In some instances, this may be an advertisement tailored based upon your household information.
We engage service providers to perform functions and provide services to us in the United States and other countries. We use a variety of service providers to help TiVo provide its products and services and to help us understand and improve the use of TiVo products and services. We may disclose your Personal Information to such service providers subject to obligations consistent with this Privacy Policy and applicable law.
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or our users’ rights or property (where permitted by law).
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our and our affiliates’ products and services.
We may create non-personal, de-identified, or product level records (“De-Identified Data”) from Personal Information by excluding information (such as your name) that makes the data identifiable to you. Once we create De-Identified Data, this De-Identified Data is our property. We use this De-Identified Data in many ways including analyzing request and usage patterns, creating reports and performing analytics so that we may enhance the content of our products and services (or those of a third party), improve navigation, and provide meaningful analysis of habits, usage, trends, and effectiveness of marketing campaigns etc. as part of our analytics and other services. We reserve the right to use, disclose, share, and sell De-Identified Data to third parties in our absolute discretion.
Depending on the country, province, state, or region in which you are located, you may have the right to access your personal information and other rights. If you are a registered user of TiVo products or services, we provide you with tools and account settings to access, correct, delete, or modify the information you provided to us and associated with your account. You can access, update, and correct or delete inaccuracies by logging into your account for the particular TiVo product or service. For example, to update or manage your information related to a TiVo DVR product or the TiVo online service you may visit tivo.com.
TiVo allows you to manage many settings within your My Account section of the TiVo website. Log into your account and go to Privacy Status to change your preferences.
You may opt out of having your viewing logs used in TiVo’s analytics business or sharing that de-identified information collected after such opt-out with third parties by logging into My Account and changing your settings under Privacy Status. Please note that the viewing logs are Functional Data, therefore while the data will not be used for analytics or may be shared in a de-identified format with third parties, it will still be collected and processed as necessary to continue providing you with the TiVo service.
If you do not want us to collect location data from a TiVo mobile app or TiVo+, you can disable location services on your mobile device. If you do not want any data shared by the mobile app, please delete the app from your mobile device. You can also re-set your mobile advertising ID on your phone which may also reduce the ability of third parties unaffiliated with TiVo from tracking your use of the TiVo mobile app or TiVo+.
Depending on applicable law and the jurisdiction in which you reside or are located, you may have the right to opt out of (a) disclosures of personal information to an unaffiliated third party who does not serve as our agent or service provider, if any, or (b) use of personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized if any such use occurs.
If you do not want to receive marketing emails from us, you can change your email preferences by logging into your account on tivo.com or clicking on the included “unsubscribe” link (though you will still receive certain account-related emails). We will send you marketing emails only where we are permitted to do so by applicable law. You can manage your communications in My Account as depicted below.
The following paragraphs (until the section entitled “Cookies and Similar Technologies”) apply if you reside in California only, in which case you are a “California Consumer”. California Consumers have the right under the California Consumer Privacy Act (“CCPA”) to the Right to Know your data, including a list of all the classes of data we have related to you, as well as individual attributes. You have the right to delete your Personal Information, the right to opt out of the sale of your Personal Information and you have the right to not be discriminated against for exercising any of these rights. Here at TiVo we feel strongly that you will not experience any discrimination for your exercising your rights and we will never treat you differently for changing your privacy status.
TiVo discloses your Personal Information to service providers who help us run our business and provide you with products and services. Additionally, we sell Personal Information to trusted third-party advertising partners and marketplaces, which the CCPA also defines as “sharing”. The types of Personal Information we share or sell to third parties may include:
- IP addresses
- Viewership data anonymized by household
- Audio data (anonymized voice recordings)
We allow you to opt out of sharing and selling of your data. We allow you to change these settings in the following ways:
- by accessing your Privacy Status in your Manage My Account;
- by visiting https://xperi.com/data-privacy-consumer-rights-request/ or
- by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
TiVo collects a variety of Personal Information that we use to provide you with products and services and to improve the same, to make customized suggestions and product and service offerings to you, and to connect you with trusted third parties.
- Identifiers
- Information in Customer Records
- Commercial Purchasing Information
- Demographic Information
- Internet or Network Activity
- Inferences from Above Used to Profile – including your TiVo product browsing history, recording the shows watched, and recorded.
- Geolocation Data
- Unique Identifiers
If you wish to receive information about what Personal Information we retain about you, please visit https://xperi.com/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. In the event you would like specific pieces of information provided to you, please specify which information categories you would like provided and we will be happy to assist you. TiVo will provide you with information for the preceding 12 months as required by law.
If you wish to have your Personal Information deleted from TiVo’s records, please visit https://xperi.com/data-privacy-consumer-rights-request/ or email your request to privacyrequest@xperi.com. You have the right to delete your data, however in order to provide you with TiVo products and services, Functional Data cannot be deleted. Therefore, if you wish to have your Personal Information deleted from TiVo’s records in its entirety, you will need to no longer be an active TiVo customer. Once your Personal Information is deleted from TiVo, you cannot re-activate a subscription or account associated with that information and you would need to set up a new account and agree to the terms conditions and this privacy policy. In any event, certain legal or regulatory requirements may require that some of your data to be retained. If you have questions about the process of requesting deletion, please see the section “Process for Right to Know and Deletion Requests” below.
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email and we will attempt to verify your identity via encrypted email. After we are able to verify your identity, we will respond to your request as quickly as possible and generally within 45 days in some cases it may take up to 90 days. It is most helpful if you can provide the TiVo Service Number(s) associated with your device(s). You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process your request for information or deletion. If you have issues or concerns, please feel free to contact us. In the event you would like to opt out of the collection of certain information, please see the Opting Out of Personalization section above or refer to the privacy section of the Manage My Account tab on tivo.com. If you are unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Customers who are residents of California may request information: a list of categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise this request, please contact us at privacyrequest@xperi.com. Requests must include “California Shine the Light” in the first line description of the email and include your name, street address, city, state, and zip code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once in a calendar year.
When you visit TiVo websites, we and our advertising partners may store and access information from your device, using cookies, web beacons, pixels, add tags or other clear GIFs and similar technologies, and browser details. We may collect information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, IP address, pages visited on the site, services used and how you have used them. We and our advertising partners do this for a variety of purposes. In the case of our advertising partners, this may include the personalization of advertisements based on your visits to sites in that party’s network.
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on our behalf and others’ on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information that Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and products. This type of advertising is known as interest-based advertising.
TiVo transfers, processes, and stores information about our users on servers located in a number of countries, including the United States and European Economic Area. Accordingly, some of your Personal Information may be used by us and our affiliates, subsidiaries and our suppliers who may be located in countries outside the country where you are located for the purposes outlined in this policy. The data protection laws in these countries may not offer the same level of protection as those in the country where you are located. For example, information collected within the European Economic Area (EEA) may be transferred and processed by third parties, located in a country outside of the EEA, where you may have fewer legal rights in relation to your information. By providing your Personal Information to us you understand and expressly consent to TiVo and its business associates and suppliers processing your data in any jurisdiction, including without limitation the United States of America, in accordance with this privacy policy.
The TiVo products and services are not directed to children under the age of 16 and we do not knowingly collect Personal Information from children under 16. If we learn that we have inadvertently gathered Personal Information from a child under 16, we will take reasonable measures to remove that information from our records. If you are a parent of a child under age 16 and become aware that your child has provided Personal Information to TiVo, please contact us at privacyrequest@xperi.com and you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. If you are a California resident under the age of 18 and you wish to remove publicly available content, please contact us at privacyrequest@xperi.com.
How long we retain your information, including voice data, depends on why we collected it and how we use it. We will not retain your Personal Information for longer than is necessary for our business purposes or for legal requirements. When no longer required, we will destroy, erase or de-identify the information. Legal requirements may necessitate that we retain some or all of the Personal Information we hold for a period of time that is longer than we might otherwise hold it. You may ask that your Personal Information be deleted (see Deleting your Data above).
We use commercially reasonable efforts intended to safeguard the confidentiality of Personal Information, including appropriate technological, organizational and physical safeguards. We store Personal Information in electronic and physical files that are secure, and our security measures include secure on-site and off-site storage. We conduct audits and monitor compliance with our privacy practices.
We may update this policy from time to time. We will notify you of any changes by posting the new policy online on this page, and if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes) or obtain consent where we are required to do so. It is your responsibility to read this Privacy Policy carefully and review any changes that may have been made. Because changes will be posted on this page, we encourage you to check this page regularly.
If you have any questions about this policy, please send an email to privacyrequest@xperi.com, or send a letter to TiVo Attn: Privacy Officer, Legal Department, 2190 Gold Street, San Jose, CA 95002-2160. For CCPA related requests, please email privacyrequest@xperi.com or call customer support at 1-877-367-8486.
Effective June 21st 2024 to July 1st 2024
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When using our products or services or interacting with TiVo Platform Technologies LLC or any of our affiliates (collectively, “TiVo,” "Xperi," “we,” “our”, or “us”) that link to this “Privacy Policy,” we ‘process’ (i.e. the collection, transfer, storage, processing, disclosure and use) certain information as described in this Privacy Policy. This includes the processing of certain personal information. In this Privacy Policy, we use the terms "Personal Information" and “Personal Data” (with or without capitalization) to mean information that identifies or can reasonably be used to identify an individual or household and includes the terms "personal information", "personal data" and similar terms, as the privacy laws that apply to us define these terms.